Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the brake pedal depressed to the floorboard, and the vehicle failed to stop as intended. The contact pumped the brake pedal before the vehicle came to a stop. The low brake fluid warning light was illuminated. The vehicle was taken to the dealer, who determined that the front passenger’s side brake hose was leaking brake fluid. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 86,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the brake pedal depressed to the floorboard, and the vehicle failed to stop as intended. The contact pumped the brake pedal before the vehicle came to a stop. The low brake fluid warning light was illuminated. The vehicle was taken to the dealer, who determined that the front passenger’s side brake hose was leaking brake fluid. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 86,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the brake pedal depressed to the floorboard, and the vehicle failed to stop as intended. The contact pumped the brake pedal before the vehicle came to a stop. The low brake fluid warning light was illuminated. The vehicle was taken to the dealer, who determined that the front passenger’s side brake hose was leaking brake fluid. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 86,000.
Mfg Campaign: 11556342
Recall Date: Nov 21, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that the Evaporative Emission Control (EVAP) system was previously replaced. The contact stated that a month later, the check engine warning light illuminated. The contact stated while driving at various speeds, the vehicle was shuddering abnormally. The contact stated that the failure also occurred while coming to a complete stop. Additionally, there was white smoke coming out of the exhaust pipe. The contact stated that the check engine warning light had been illuminating intermittently. The contact's father and husband reset the check engine warning light several times, performed several inspections and tests, and replaced the fuel filters and air filters; however, the failure persisted. A certified Ford independent mechanic inspected the vehicle and determined that there was coolant intrusion in cylinder #2. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that the Evaporative Emission Control (EVAP) system was previously replaced. The contact stated that a month later, the check engine warning light illuminated. The contact stated while driving at various speeds, the vehicle was shuddering abnormally. The contact stated that the failure also occurred while coming to a complete stop. Additionally, there was white smoke coming out of the exhaust pipe. The contact stated that the check engine warning light had been illuminating intermittently. The contact's father and husband reset the check engine warning light several times, performed several inspections and tests, and replaced the fuel filters and air filters; however, the failure persisted. A certified Ford independent mechanic inspected the vehicle and determined that there was coolant intrusion in cylinder #2. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that the Evaporative Emission Control (EVAP) system was previously replaced. The contact stated that a month later, the check engine warning light illuminated. The contact stated while driving at various speeds, the vehicle was shuddering abnormally. The contact stated that the failure also occurred while coming to a complete stop. Additionally, there was white smoke coming out of the exhaust pipe. The contact stated that the check engine warning light had been illuminating intermittently. The contact's father and husband reset the check engine warning light several times, performed several inspections and tests, and replaced the fuel filters and air filters; however, the failure persisted. A certified Ford independent mechanic inspected the vehicle and determined that there was coolant intrusion in cylinder #2. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The failure mileage was unknown.
Mfg Campaign: 11555270
Recall Date: Nov 15, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The contact drove to the residence. The vehicle was taken to the dealer the following day to be diagnosed. The dealer diagnosed that there was coolant intrusion in the cylinders, and that cylinder #1 was misfiring. The dealer determined that the engine long block needed to be replaced. The dealer sent a diagnostic report to the warranty company; however, the warranty company declined to cover the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The contact drove to the residence. The vehicle was taken to the dealer the following day to be diagnosed. The dealer diagnosed that there was coolant intrusion in the cylinders, and that cylinder #1 was misfiring. The dealer determined that the engine long block needed to be replaced. The dealer sent a diagnostic report to the warranty company; however, the warranty company declined to cover the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The contact drove to the residence. The vehicle was taken to the dealer the following day to be diagnosed. The dealer diagnosed that there was coolant intrusion in the cylinders, and that cylinder #1 was misfiring. The dealer determined that the engine long block needed to be replaced. The dealer sent a diagnostic report to the warranty company; however, the warranty company declined to cover the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,000.
Mfg Campaign: 11555318
Recall Date: Nov 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I own a 2016 Ford Edge SEL AWD Ecoboost with all of the symptoms of the TSB that Ford released on June 9, 2022 (2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL). I brought it for service at Palm Springs Ford in September and received a very large estimate (approx $13,000) to replace the engine, motor and transmission mounts, etc. This is not something that I had expected nor can afford at this time. I see no recall available for this issue. The vehicle is seven (7) years old with 75,932.4 miles and I cannot imagine that coolant leaks and engine failures are a normal feature for a car of this age and with this mileage. I planned to drive this car for several more years and I am disappointed in Ford’s lack of quality control/assurance.
Corrective Action:
I own a 2016 Ford Edge SEL AWD Ecoboost with all of the symptoms of the TSB that Ford released on June 9, 2022 (2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL). I brought it for service at Palm Springs Ford in September and received a very large estimate (approx $13,000) to replace the engine, motor and transmission mounts, etc. This is not something that I had expected nor can afford at this time. I see no recall available for this issue. The vehicle is seven (7) years old with 75,932.4 miles and I cannot imagine that coolant leaks and engine failures are a normal feature for a car of this age and with this mileage. I planned to drive this car for several more years and I am disappointed in Ford’s lack of quality control/assurance.
Additional Notes:
I own a 2016 Ford Edge SEL AWD Ecoboost with all of the symptoms of the TSB that Ford released on June 9, 2022 (2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL). I brought it for service at Palm Springs Ford in September and received a very large estimate (approx $13,000) to replace the engine, motor and transmission mounts, etc. This is not something that I had expected nor can afford at this time. I see no recall available for this issue. The vehicle is seven (7) years old with 75,932.4 miles and I cannot imagine that coolant leaks and engine failures are a normal feature for a car of this age and with this mileage. I planned to drive this car for several more years and I am disappointed in Ford’s lack of quality control/assurance.
Mfg Campaign: 11554484
Recall Date: Nov 10, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I went to have tires rotated and an alignment done to the 2016 Edge. The mechanic came in and told me we had a problem with the lug nuts have enlarged and they could not get them off and when they would get them off they would be damaged and not be able to put the back on the car. They had to force the tool on the lug nuts to get them off. Some of them the caps were loose when they got them off too. I had to spend 68.00 to get new lugs so i could get out of the place. They showed me and they were severely out of shape and were not safe. I am a widow who takes car of father and if we would have had problems on the road i would not of been able to change the tire. Something needs to be done about this. I checked the ford website and see manny people have complained over the same issue. So let me know what you plan to do about this dangerous issue!
Corrective Action:
I went to have tires rotated and an alignment done to the 2016 Edge. The mechanic came in and told me we had a problem with the lug nuts have enlarged and they could not get them off and when they would get them off they would be damaged and not be able to put the back on the car. They had to force the tool on the lug nuts to get them off. Some of them the caps were loose when they got them off too. I had to spend 68.00 to get new lugs so i could get out of the place. They showed me and they were severely out of shape and were not safe. I am a widow who takes car of father and if we would have had problems on the road i would not of been able to change the tire. Something needs to be done about this. I checked the ford website and see manny people have complained over the same issue. So let me know what you plan to do about this dangerous issue!
Additional Notes:
I went to have tires rotated and an alignment done to the 2016 Edge. The mechanic came in and told me we had a problem with the lug nuts have enlarged and they could not get them off and when they would get them off they would be damaged and not be able to put the back on the car. They had to force the tool on the lug nuts to get them off. Some of them the caps were loose when they got them off too. I had to spend 68.00 to get new lugs so i could get out of the place. They showed me and they were severely out of shape and were not safe. I am a widow who takes car of father and if we would have had problems on the road i would not of been able to change the tire. Something needs to be done about this. I checked the ford website and see manny people have complained over the same issue. So let me know what you plan to do about this dangerous issue!
Mfg Campaign: 11554253
Recall Date: Nov 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11553949
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11553949
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.
Mfg Campaign: 11553452
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.
Mfg Campaign: 11553452
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle vibrated and hesitated with an engine misfire. The check engine warning light was illuminated. The contact took the vehicle to the dealer who stated that a misfire had occurred in cylinder #3. Due to the design of the engine, the contact was informed that the engine needed to be replaced. The engine was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 105,726.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle vibrated and hesitated with an engine misfire. The check engine warning light was illuminated. The contact took the vehicle to the dealer who stated that a misfire had occurred in cylinder #3. Due to the design of the engine, the contact was informed that the engine needed to be replaced. The engine was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 105,726.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle vibrated and hesitated with an engine misfire. The check engine warning light was illuminated. The contact took the vehicle to the dealer who stated that a misfire had occurred in cylinder #3. Due to the design of the engine, the contact was informed that the engine needed to be replaced. The engine was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 105,726.
Mfg Campaign: 11552997
Recall Date: Nov 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into engine causing sudden loss of power and overheating. Almost caused an accident, required tow services. Confirmed that this is a known manufacturer issue with the Ford ecoboost, but no remedy but to pay out of pocket for another potentially faulty engine.
Corrective Action:
Coolant intrusion into engine causing sudden loss of power and overheating. Almost caused an accident, required tow services. Confirmed that this is a known manufacturer issue with the Ford ecoboost, but no remedy but to pay out of pocket for another potentially faulty engine.
Additional Notes:
Coolant intrusion into engine causing sudden loss of power and overheating. Almost caused an accident, required tow services. Confirmed that this is a known manufacturer issue with the Ford ecoboost, but no remedy but to pay out of pocket for another potentially faulty engine.
Mfg Campaign: 11552536
Recall Date: Oct 30, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard as the brake fluid warning light would appear on the instrument panel. The vehicle was taken to two independent mechanics where the brake master cylinder, brake calipers, brake booster, and ABS system were all replaced; however, the failure returned soon after each repair. The vehicle was then taken to a dealer where the vehicle was serviced under NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulics); however, the repair failed to correct the brake issue. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 136,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard as the brake fluid warning light would appear on the instrument panel. The vehicle was taken to two independent mechanics where the brake master cylinder, brake calipers, brake booster, and ABS system were all replaced; however, the failure returned soon after each repair. The vehicle was then taken to a dealer where the vehicle was serviced under NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulics); however, the repair failed to correct the brake issue. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 136,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard as the brake fluid warning light would appear on the instrument panel. The vehicle was taken to two independent mechanics where the brake master cylinder, brake calipers, brake booster, and ABS system were all replaced; however, the failure returned soon after each repair. The vehicle was then taken to a dealer where the vehicle was serviced under NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulics); however, the repair failed to correct the brake issue. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 136,000.
Mfg Campaign: 11552216
Recall Date: Oct 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, the vehicle lost motive power and would not properly accelerate. Additionally, there was white smoke coming from the exhaust system with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that cylinder #3 was faulty, and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but not assistance was provided. The failure mileage was 108,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, the vehicle lost motive power and would not properly accelerate. Additionally, there was white smoke coming from the exhaust system with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that cylinder #3 was faulty, and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but not assistance was provided. The failure mileage was 108,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, the vehicle lost motive power and would not properly accelerate. Additionally, there was white smoke coming from the exhaust system with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that cylinder #3 was faulty, and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but not assistance was provided. The failure mileage was 108,000.
Mfg Campaign: 11551769
Recall Date: Oct 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle began to have a very low idle when first starting it. Within a week or so the check engine light came on. The day after the light came on, my vehicle almost didn't start up and so I took it to the dealership. I was told that my engine was no longer good due to coolant intrusion into the cylinder and that my car needed a new engine at less than 70,000 miles. My vehicle has been serviced and maintained by Ford since it was new. Ford agreed to pay for 40% of the total cost ($7,615).
Corrective Action:
My vehicle began to have a very low idle when first starting it. Within a week or so the check engine light came on. The day after the light came on, my vehicle almost didn't start up and so I took it to the dealership. I was told that my engine was no longer good due to coolant intrusion into the cylinder and that my car needed a new engine at less than 70,000 miles. My vehicle has been serviced and maintained by Ford since it was new. Ford agreed to pay for 40% of the total cost ($7,615).
Additional Notes:
My vehicle began to have a very low idle when first starting it. Within a week or so the check engine light came on. The day after the light came on, my vehicle almost didn't start up and so I took it to the dealership. I was told that my engine was no longer good due to coolant intrusion into the cylinder and that my car needed a new engine at less than 70,000 miles. My vehicle has been serviced and maintained by Ford since it was new. Ford agreed to pay for 40% of the total cost ($7,615).
Mfg Campaign: 11551883
Recall Date: Oct 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle is suffering from the known Ford 2.0 EcoBoost Engineering defect "coolant intrusion". Vehicle has 76K miles and because it is out of warranty period, requires a total engine replacement at the cost of over $8000. At this time Ford Customer Care is not willing to offer Customer Satisfaction programs to assist or recall (even though they did recall the 1.5 EcoBoost). Ford has lost a loyal customer as I no longer can justify brand loyalty (father and grandfather both worked for Ford) because of lack of confidence in their Engineering and Quality.
Corrective Action:
Vehicle is suffering from the known Ford 2.0 EcoBoost Engineering defect "coolant intrusion". Vehicle has 76K miles and because it is out of warranty period, requires a total engine replacement at the cost of over $8000. At this time Ford Customer Care is not willing to offer Customer Satisfaction programs to assist or recall (even though they did recall the 1.5 EcoBoost). Ford has lost a loyal customer as I no longer can justify brand loyalty (father and grandfather both worked for Ford) because of lack of confidence in their Engineering and Quality.
Additional Notes:
Vehicle is suffering from the known Ford 2.0 EcoBoost Engineering defect "coolant intrusion". Vehicle has 76K miles and because it is out of warranty period, requires a total engine replacement at the cost of over $8000. At this time Ford Customer Care is not willing to offer Customer Satisfaction programs to assist or recall (even though they did recall the 1.5 EcoBoost). Ford has lost a loyal customer as I no longer can justify brand loyalty (father and grandfather both worked for Ford) because of lack of confidence in their Engineering and Quality.
Mfg Campaign: 11550469
Recall Date: Oct 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Head gasket failed leading to coolant leaking into the head causing over heating and cracking the head.engine had to be replaced
Corrective Action:
Head gasket failed leading to coolant leaking into the head causing over heating and cracking the head.engine had to be replaced
Additional Notes:
Head gasket failed leading to coolant leaking into the head causing over heating and cracking the head.engine had to be replaced
Mfg Campaign: 11549549
Recall Date: Oct 12, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes failed and car rolled forward while stopped at a traffic light because of right rear brake line failure. This is the THIRD brake line failure on this vehicle. The first two were left and right front hoses, which ended up being subject of a recall, but only after I had mine fail and repaired. To this date, Ford has refused to reimburse me for those repairs.
Corrective Action:
Brakes failed and car rolled forward while stopped at a traffic light because of right rear brake line failure. This is the THIRD brake line failure on this vehicle. The first two were left and right front hoses, which ended up being subject of a recall, but only after I had mine fail and repaired. To this date, Ford has refused to reimburse me for those repairs.
Additional Notes:
Brakes failed and car rolled forward while stopped at a traffic light because of right rear brake line failure. This is the THIRD brake line failure on this vehicle. The first two were left and right front hoses, which ended up being subject of a recall, but only after I had mine fail and repaired. To this date, Ford has refused to reimburse me for those repairs.
Mfg Campaign: 11548963
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On, or around, August 10th, I was driving my 2016 Ford Edge on the freeway, when my car started to stutter. I was not sure if the car would stall in rush hour traffic. The check engine light came on. After that, the car was difficult to start and ran roughly for several minutes. I also noticed that the car had started to use a lot of anti-freeze/coolant. I had the car diagnosed by an independent mechanic and found that the coolant was leaking into an engine cylinder. After researching the matter, it appears that this is a fairly common occurrence with the Ford Edge. There have been recalls for this problem, but my vin number is not one listed on the recall, although it is in the same year and the same problem. I am seeking help in getting this manufacturing failure resolved. I am not currently driving the vehicle, at the problem was getting worse. The vehicle is available for inspection.
Corrective Action:
On, or around, August 10th, I was driving my 2016 Ford Edge on the freeway, when my car started to stutter. I was not sure if the car would stall in rush hour traffic. The check engine light came on. After that, the car was difficult to start and ran roughly for several minutes. I also noticed that the car had started to use a lot of anti-freeze/coolant. I had the car diagnosed by an independent mechanic and found that the coolant was leaking into an engine cylinder. After researching the matter, it appears that this is a fairly common occurrence with the Ford Edge. There have been recalls for this problem, but my vin number is not one listed on the recall, although it is in the same year and the same problem. I am seeking help in getting this manufacturing failure resolved. I am not currently driving the vehicle, at the problem was getting worse. The vehicle is available for inspection.
Additional Notes:
On, or around, August 10th, I was driving my 2016 Ford Edge on the freeway, when my car started to stutter. I was not sure if the car would stall in rush hour traffic. The check engine light came on. After that, the car was difficult to start and ran roughly for several minutes. I also noticed that the car had started to use a lot of anti-freeze/coolant. I had the car diagnosed by an independent mechanic and found that the coolant was leaking into an engine cylinder. After researching the matter, it appears that this is a fairly common occurrence with the Ford Edge. There have been recalls for this problem, but my vin number is not one listed on the recall, although it is in the same year and the same problem. I am seeking help in getting this manufacturing failure resolved. I am not currently driving the vehicle, at the problem was getting worse. The vehicle is available for inspection.
Mfg Campaign: 11549083
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the engine ran slowly, and then ran as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine cylinder, and that the long block, the drive belt idler, the 2 ball joints pinch bolts, 4 Turbo starts, two coolants, 6 ignition coils, the tread locker, the thermostat gasket, the flex plate, the coolant outlet O-Ring, and 4 intake manifold gaskets needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the engine ran slowly, and then ran as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine cylinder, and that the long block, the drive belt idler, the 2 ball joints pinch bolts, 4 Turbo starts, two coolants, 6 ignition coils, the tread locker, the thermostat gasket, the flex plate, the coolant outlet O-Ring, and 4 intake manifold gaskets needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the engine ran slowly, and then ran as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine cylinder, and that the long block, the drive belt idler, the 2 ball joints pinch bolts, 4 Turbo starts, two coolants, 6 ignition coils, the tread locker, the thermostat gasket, the flex plate, the coolant outlet O-Ring, and 4 intake manifold gaskets needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000.
Mfg Campaign: 11548580
Recall Date: Oct 6, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while making a left turn, the steering wheel did not function properly. The contact noticed that he had to over-rotate the steering wheel for the vehicle to turn as needed. The adaptive steering fault warning light was illuminated. The vehicle was taken to a dealer. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 54,661.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while making a left turn, the steering wheel did not function properly. The contact noticed that he had to over-rotate the steering wheel for the vehicle to turn as needed. The adaptive steering fault warning light was illuminated. The vehicle was taken to a dealer. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 54,661.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while making a left turn, the steering wheel did not function properly. The contact noticed that he had to over-rotate the steering wheel for the vehicle to turn as needed. The adaptive steering fault warning light was illuminated. The vehicle was taken to a dealer. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 54,661.
Mfg Campaign: 11548595
Recall Date: Oct 6, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury