Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Broken Flywheel. 5 year/60,000 miles Warranty ended by date 4 months prior to diagnosis. Car currently has 57,000 miles. Took to dealer for engine rattle diagnostics exam. Was told it was the flywheel. Ford Technician stated it’s a common mechanical problem for this kind of vehicle. Ford is refusing to cover the repair. No prior warnings or messages presented to driver before or while engine rattle occurred. Was told to trade in the car as the flywheel can damage the engine thus totaling the vehicle.
Corrective Action:
Broken Flywheel. 5 year/60,000 miles Warranty ended by date 4 months prior to diagnosis. Car currently has 57,000 miles. Took to dealer for engine rattle diagnostics exam. Was told it was the flywheel. Ford Technician stated it’s a common mechanical problem for this kind of vehicle. Ford is refusing to cover the repair. No prior warnings or messages presented to driver before or while engine rattle occurred. Was told to trade in the car as the flywheel can damage the engine thus totaling the vehicle.
Additional Notes:
Broken Flywheel. 5 year/60,000 miles Warranty ended by date 4 months prior to diagnosis. Car currently has 57,000 miles. Took to dealer for engine rattle diagnostics exam. Was told it was the flywheel. Ford Technician stated it’s a common mechanical problem for this kind of vehicle. Ford is refusing to cover the repair. No prior warnings or messages presented to driver before or while engine rattle occurred. Was told to trade in the car as the flywheel can damage the engine thus totaling the vehicle.
Mfg Campaign: 11439694
Recall Date: Nov 8, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was running and closing or opening the door, the horn honked twice. There were no warning lights were illuminated. The contact called the local dealer who informed the contact about diagnostic fees. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The contact was concerned about the unauthorized use of the horn. The approximate failure mileage was 30,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was running and closing or opening the door, the horn honked twice. There were no warning lights were illuminated. The contact called the local dealer who informed the contact about diagnostic fees. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The contact was concerned about the unauthorized use of the horn. The approximate failure mileage was 30,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was running and closing or opening the door, the horn honked twice. There were no warning lights were illuminated. The contact called the local dealer who informed the contact about diagnostic fees. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The contact was concerned about the unauthorized use of the horn. The approximate failure mileage was 30,000.
Mfg Campaign: 11439398
Recall Date: Nov 4, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
IN novermber 2019 heard ratteling noise for engine took to dealer . they found a crack flex plate. they replaced the short block and transmission pump per the service bulletin this was at 56,000 miles. now at 86.000 same noise came back.to back to dealer same problem crack flex plate.the dealer and ford have both refused to cover this repair because it is now out of warrant.this is clearly a defective part that ford should have fixed and recall all cars with this engine. case#cas-34043931
Corrective Action:
IN novermber 2019 heard ratteling noise for engine took to dealer . they found a crack flex plate. they replaced the short block and transmission pump per the service bulletin this was at 56,000 miles. now at 86.000 same noise came back.to back to dealer same problem crack flex plate.the dealer and ford have both refused to cover this repair because it is now out of warrant.this is clearly a defective part that ford should have fixed and recall all cars with this engine. case#cas-34043931
Additional Notes:
IN novermber 2019 heard ratteling noise for engine took to dealer . they found a crack flex plate. they replaced the short block and transmission pump per the service bulletin this was at 56,000 miles. now at 86.000 same noise came back.to back to dealer same problem crack flex plate.the dealer and ford have both refused to cover this repair because it is now out of warrant.this is clearly a defective part that ford should have fixed and recall all cars with this engine. case#cas-34043931
Mfg Campaign: 11439250
Recall Date: Nov 3, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Flexplate and Torque Converter caused the car to shake and lose power. It was confirmed by Ford Dealership and repairs through Ford Dealership. There were no warning lights, just a rattling sound from motor. The flexplate was replaced once already before this incident when the car was under warranty at 60,000 miles. It was replaced again this time at 98,000 miles.
Corrective Action:
Flexplate and Torque Converter caused the car to shake and lose power. It was confirmed by Ford Dealership and repairs through Ford Dealership. There were no warning lights, just a rattling sound from motor. The flexplate was replaced once already before this incident when the car was under warranty at 60,000 miles. It was replaced again this time at 98,000 miles.
Additional Notes:
Flexplate and Torque Converter caused the car to shake and lose power. It was confirmed by Ford Dealership and repairs through Ford Dealership. There were no warning lights, just a rattling sound from motor. The flexplate was replaced once already before this incident when the car was under warranty at 60,000 miles. It was replaced again this time at 98,000 miles.
Mfg Campaign: 11438256
Recall Date: Oct 26, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
A check engine light came on, I called Ford, told them what it was and took the earliest appointment was over a week away which they said was fine since it was just the regular check light. I Five days before the appointment, I started my car (push button), it didn't start, so I took my foot off the brake, waited a minute, put my foot back on the brake and tried starting it again, the car started but smoke started pouring out of the back of the car and the engine died. I had it towed to Ford and they said that coolant got into the fourth cylinder which ruined the engine, requiring an entirely new engine ($7000) on a six year old car Safety was put at risk because if this happened while I was driving instead of parked this could have caused a serious accident. This is a common problem among this model of car (and some other, similar models from Ford).
Corrective Action:
A check engine light came on, I called Ford, told them what it was and took the earliest appointment was over a week away which they said was fine since it was just the regular check light. I Five days before the appointment, I started my car (push button), it didn't start, so I took my foot off the brake, waited a minute, put my foot back on the brake and tried starting it again, the car started but smoke started pouring out of the back of the car and the engine died. I had it towed to Ford and they said that coolant got into the fourth cylinder which ruined the engine, requiring an entirely new engine ($7000) on a six year old car Safety was put at risk because if this happened while I was driving instead of parked this could have caused a serious accident. This is a common problem among this model of car (and some other, similar models from Ford).
Additional Notes:
A check engine light came on, I called Ford, told them what it was and took the earliest appointment was over a week away which they said was fine since it was just the regular check light. I Five days before the appointment, I started my car (push button), it didn't start, so I took my foot off the brake, waited a minute, put my foot back on the brake and tried starting it again, the car started but smoke started pouring out of the back of the car and the engine died. I had it towed to Ford and they said that coolant got into the fourth cylinder which ruined the engine, requiring an entirely new engine ($7000) on a six year old car Safety was put at risk because if this happened while I was driving instead of parked this could have caused a serious accident. This is a common problem among this model of car (and some other, similar models from Ford).
Mfg Campaign: 11437061
Recall Date: Oct 17, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle engine light came on and car made loud noise when started. Brought to dealership. 2 issues with car. Coolant leaked into the engine which could cause a fire. Needed a new engine. Flex plate was cracked which could cause the vehicle to stop moving abruptly causing a crash. Flexplate and parts needed to be replaced. Flexplate issue has been recalled in the 2017 Ford Edge. Issues on-line show that this is common in 2015-2018 Ford Edges.
Corrective Action:
Vehicle engine light came on and car made loud noise when started. Brought to dealership. 2 issues with car. Coolant leaked into the engine which could cause a fire. Needed a new engine. Flex plate was cracked which could cause the vehicle to stop moving abruptly causing a crash. Flexplate and parts needed to be replaced. Flexplate issue has been recalled in the 2017 Ford Edge. Issues on-line show that this is common in 2015-2018 Ford Edges.
Additional Notes:
Vehicle engine light came on and car made loud noise when started. Brought to dealership. 2 issues with car. Coolant leaked into the engine which could cause a fire. Needed a new engine. Flex plate was cracked which could cause the vehicle to stop moving abruptly causing a crash. Flexplate and parts needed to be replaced. Flexplate issue has been recalled in the 2017 Ford Edge. Issues on-line show that this is common in 2015-2018 Ford Edges.
Mfg Campaign: 11436085
Recall Date: Oct 8, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My sunroof literally exploded while I was sitting in a parking lot. Nothing hit the car, I didn't have a collision or fender bender. Literally sitting in the lot I heard a loud 'explosion' and the crack just started at the back of the sunroof and worked its way to the front near my head. Totally random and unexpected and happened for no reason. I read that now the ceiling/roof is compromised and in a rollover I am not protected from the glass falling in on myself or my children.
Corrective Action:
My sunroof literally exploded while I was sitting in a parking lot. Nothing hit the car, I didn't have a collision or fender bender. Literally sitting in the lot I heard a loud 'explosion' and the crack just started at the back of the sunroof and worked its way to the front near my head. Totally random and unexpected and happened for no reason. I read that now the ceiling/roof is compromised and in a rollover I am not protected from the glass falling in on myself or my children.
Additional Notes:
My sunroof literally exploded while I was sitting in a parking lot. Nothing hit the car, I didn't have a collision or fender bender. Literally sitting in the lot I heard a loud 'explosion' and the crack just started at the back of the sunroof and worked its way to the front near my head. Totally random and unexpected and happened for no reason. I read that now the ceiling/roof is compromised and in a rollover I am not protected from the glass falling in on myself or my children.
Mfg Campaign: 11435462
Recall Date: Oct 4, 2021
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Sitting in my car this morning and turn the rear defroster on and out of no where my back window explodes from the inside out. Nothing was touching it or fell on it. Alot of people have this same issue but Ford won't cover it. Luckily my daughter wasn't in her rear facing carseat or I'd be one super angry mom. seriously a safety hazard, what if we were driving down the road and it exploded causing us to swerve and cause serious injuries to ourselves or someone else, who'd be liable then.
Corrective Action:
Sitting in my car this morning and turn the rear defroster on and out of no where my back window explodes from the inside out. Nothing was touching it or fell on it. Alot of people have this same issue but Ford won't cover it. Luckily my daughter wasn't in her rear facing carseat or I'd be one super angry mom. seriously a safety hazard, what if we were driving down the road and it exploded causing us to swerve and cause serious injuries to ourselves or someone else, who'd be liable then.
Additional Notes:
Sitting in my car this morning and turn the rear defroster on and out of no where my back window explodes from the inside out. Nothing was touching it or fell on it. Alot of people have this same issue but Ford won't cover it. Luckily my daughter wasn't in her rear facing carseat or I'd be one super angry mom. seriously a safety hazard, what if we were driving down the road and it exploded causing us to swerve and cause serious injuries to ourselves or someone else, who'd be liable then.
Mfg Campaign: 11435020
Recall Date: Sep 30, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
After a little over 5 years and 41000 Miles engine needs replacement due to coolant issue which is a very common problem according to many posts online.
Corrective Action:
After a little over 5 years and 41000 Miles engine needs replacement due to coolant issue which is a very common problem according to many posts online.
Additional Notes:
After a little over 5 years and 41000 Miles engine needs replacement due to coolant issue which is a very common problem according to many posts online.
Mfg Campaign: 11434842
Recall Date: Sep 29, 2021
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
I purchased FOUR (size 245/60R18) Firestone Destination LE2 tires on May 2, 2019 from my Ford Dealer (Washington Ford) to replace original equipment tires that were wearing down. Mileage on the car at the time was 22047. The tires were rotated on November 22, 2019 (mileage on odometer was 27687 or 5600 miles since purchased), the tire were rotated next on November 11, 2020 (mileage on odometer was 34465 or 12,400 miles since tire purchased). Currently the odometer reads 42,365 and all 4 tires have 5/32" tread depth as measured by the Firestone Dealer on 9/23/2021. Essentially the tires have 20,000 miles on them and are wearing out prematurely for a tire with a 500 treadwear rating and a supposed 60,000 mile warranty. The car has noticeably less traction and has hydroplaned twice during rain events while travelling on the Interstate roads during the pas 14 days. The local Firestone dealer told me there was nothing they can do to pro-rate the mileage until the tires are worn down to 4/32 tread depth. The TIRES ARE UNSAFE NOW. During my tire inspection on 9/21/2021 the Firestone manager indicated that I may have to go through my Ford Dealer to replace the tires????!! An internet search reveals a majority of complaints relating to POOR TREAD WEAR for the Destination LE2 tires.
Corrective Action:
I purchased FOUR (size 245/60R18) Firestone Destination LE2 tires on May 2, 2019 from my Ford Dealer (Washington Ford) to replace original equipment tires that were wearing down. Mileage on the car at the time was 22047. The tires were rotated on November 22, 2019 (mileage on odometer was 27687 or 5600 miles since purchased), the tire were rotated next on November 11, 2020 (mileage on odometer was 34465 or 12,400 miles since tire purchased). Currently the odometer reads 42,365 and all 4 tires have 5/32" tread depth as measured by the Firestone Dealer on 9/23/2021. Essentially the tires have 20,000 miles on them and are wearing out prematurely for a tire with a 500 treadwear rating and a supposed 60,000 mile warranty. The car has noticeably less traction and has hydroplaned twice during rain events while travelling on the Interstate roads during the pas 14 days. The local Firestone dealer told me there was nothing they can do to pro-rate the mileage until the tires are worn down to 4/32 tread depth. The TIRES ARE UNSAFE NOW. During my tire inspection on 9/21/2021 the Firestone manager indicated that I may have to go through my Ford Dealer to replace the tires????!! An internet search reveals a majority of complaints relating to POOR TREAD WEAR for the Destination LE2 tires.
Additional Notes:
I purchased FOUR (size 245/60R18) Firestone Destination LE2 tires on May 2, 2019 from my Ford Dealer (Washington Ford) to replace original equipment tires that were wearing down. Mileage on the car at the time was 22047. The tires were rotated on November 22, 2019 (mileage on odometer was 27687 or 5600 miles since purchased), the tire were rotated next on November 11, 2020 (mileage on odometer was 34465 or 12,400 miles since tire purchased). Currently the odometer reads 42,365 and all 4 tires have 5/32" tread depth as measured by the Firestone Dealer on 9/23/2021. Essentially the tires have 20,000 miles on them and are wearing out prematurely for a tire with a 500 treadwear rating and a supposed 60,000 mile warranty. The car has noticeably less traction and has hydroplaned twice during rain events while travelling on the Interstate roads during the pas 14 days. The local Firestone dealer told me there was nothing they can do to pro-rate the mileage until the tires are worn down to 4/32 tread depth. The TIRES ARE UNSAFE NOW. During my tire inspection on 9/21/2021 the Firestone manager indicated that I may have to go through my Ford Dealer to replace the tires????!! An internet search reveals a majority of complaints relating to POOR TREAD WEAR for the Destination LE2 tires.
Mfg Campaign: 11434324
Recall Date: Sep 25, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine. Engine started to leak coolant into #2 cylinder engine was miss firing and stalled. upon having inspection done by local mechanic per Ford's service bulletin was needing a long block replacement. If this unit was 1 year newer would have been under warranty. this stinks there is apparently a problem and I bought a used vehicle with a 60000 mile warranty and next year had a 100000 mile warranty. Ford knew something.
Corrective Action:
Engine. Engine started to leak coolant into #2 cylinder engine was miss firing and stalled. upon having inspection done by local mechanic per Ford's service bulletin was needing a long block replacement. If this unit was 1 year newer would have been under warranty. this stinks there is apparently a problem and I bought a used vehicle with a 60000 mile warranty and next year had a 100000 mile warranty. Ford knew something.
Additional Notes:
Engine. Engine started to leak coolant into #2 cylinder engine was miss firing and stalled. upon having inspection done by local mechanic per Ford's service bulletin was needing a long block replacement. If this unit was 1 year newer would have been under warranty. this stinks there is apparently a problem and I bought a used vehicle with a 60000 mile warranty and next year had a 100000 mile warranty. Ford knew something.
Mfg Campaign: 11433545
Recall Date: Sep 19, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
experience coolant seeping into cylinders. Causing the engine to misfire. Ford says needs the new redesigned cylinder block at the cost of 8000. This seems to be an ongoing issue with the 4 cylinder engines with vehicles.
Corrective Action:
experience coolant seeping into cylinders. Causing the engine to misfire. Ford says needs the new redesigned cylinder block at the cost of 8000. This seems to be an ongoing issue with the 4 cylinder engines with vehicles.
Additional Notes:
experience coolant seeping into cylinders. Causing the engine to misfire. Ford says needs the new redesigned cylinder block at the cost of 8000. This seems to be an ongoing issue with the 4 cylinder engines with vehicles.
Mfg Campaign: 11433138
Recall Date: Sep 15, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I went to have a slow leak fixed and the shop could not get the lug nuts to come off as the caps on the lug nuts had expanded and warped. I had to replace all 4 wheels lug nut. Cost to me $75.87
Corrective Action:
I went to have a slow leak fixed and the shop could not get the lug nuts to come off as the caps on the lug nuts had expanded and warped. I had to replace all 4 wheels lug nut. Cost to me $75.87
Additional Notes:
I went to have a slow leak fixed and the shop could not get the lug nuts to come off as the caps on the lug nuts had expanded and warped. I had to replace all 4 wheels lug nut. Cost to me $75.87
Mfg Campaign: 11432574
Recall Date: Sep 11, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle would pull to the left before stopping when the brake pedal was depressed. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle would pull to the left before stopping when the brake pedal was depressed. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle would pull to the left before stopping when the brake pedal was depressed. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
Mfg Campaign: 11431465
Recall Date: Sep 2, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle would pull to the left before stopping when the brake pedal was depressed. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle would pull to the left before stopping when the brake pedal was depressed. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle would pull to the left before stopping when the brake pedal was depressed. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
Mfg Campaign: 11431465
Recall Date: Sep 2, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11431490
Recall Date: Sep 2, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11431490
Recall Date: Sep 2, 2021
Ford Motor Company
Defect Description:
STEERING:COLUMN
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated a warning light illuminated the vehicle for the adaptive steering, and the steering wheel was not straight. The contact took the vehicle to a local dealer who replaced the entire steering wheel with an adaptive motor to fix the issue under a courtesy satisfaction recall by the manufacturer. However, the warning light remained illuminated. The contact then took the vehicle to Gordie Boucher Ford Lincoln of Janesville (2727 US-14, Janesville, WI 53545, (608) 754-5511) who inspected the vehicle and was able to diagnose the failure as a faulty steering column module that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,384.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated a warning light illuminated the vehicle for the adaptive steering, and the steering wheel was not straight. The contact took the vehicle to a local dealer who replaced the entire steering wheel with an adaptive motor to fix the issue under a courtesy satisfaction recall by the manufacturer. However, the warning light remained illuminated. The contact then took the vehicle to Gordie Boucher Ford Lincoln of Janesville (2727 US-14, Janesville, WI 53545, (608) 754-5511) who inspected the vehicle and was able to diagnose the failure as a faulty steering column module that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,384.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated a warning light illuminated the vehicle for the adaptive steering, and the steering wheel was not straight. The contact took the vehicle to a local dealer who replaced the entire steering wheel with an adaptive motor to fix the issue under a courtesy satisfaction recall by the manufacturer. However, the warning light remained illuminated. The contact then took the vehicle to Gordie Boucher Ford Lincoln of Janesville (2727 US-14, Janesville, WI 53545, (608) 754-5511) who inspected the vehicle and was able to diagnose the failure as a faulty steering column module that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,384.
Mfg Campaign: 11431241
Recall Date: Aug 31, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On 7/27/21 I was on vacation in southern VT. After shopping I started the car up to wait for friends & family to get back so we could return to where we were staying. After about 5 minutes I was about to pull onto the street when my car’s warning system activated that Coolant Is Over Temperature. The temperature gauge was all the way in the red zone. After shutting the car down for about 15 minutes the temperature came down & I drove the car to a nearby garage so they could assess. The next morning they reported smoke came out of tailpipes as well as coolant. The car was towed from there to Ford of Greenfield where they found coolant in the spark plugs. The engine needed to be replaced due to this serious defect. The safety issue is this situation could have been much worse had we been driving in an area where there were higher speeds and significant traffic. This crack in the engine has caused worse issues (I’ve heard of fire in some instances, luckily not this one).
Corrective Action:
On 7/27/21 I was on vacation in southern VT. After shopping I started the car up to wait for friends & family to get back so we could return to where we were staying. After about 5 minutes I was about to pull onto the street when my car’s warning system activated that Coolant Is Over Temperature. The temperature gauge was all the way in the red zone. After shutting the car down for about 15 minutes the temperature came down & I drove the car to a nearby garage so they could assess. The next morning they reported smoke came out of tailpipes as well as coolant. The car was towed from there to Ford of Greenfield where they found coolant in the spark plugs. The engine needed to be replaced due to this serious defect. The safety issue is this situation could have been much worse had we been driving in an area where there were higher speeds and significant traffic. This crack in the engine has caused worse issues (I’ve heard of fire in some instances, luckily not this one).
Additional Notes:
On 7/27/21 I was on vacation in southern VT. After shopping I started the car up to wait for friends & family to get back so we could return to where we were staying. After about 5 minutes I was about to pull onto the street when my car’s warning system activated that Coolant Is Over Temperature. The temperature gauge was all the way in the red zone. After shutting the car down for about 15 minutes the temperature came down & I drove the car to a nearby garage so they could assess. The next morning they reported smoke came out of tailpipes as well as coolant. The car was towed from there to Ford of Greenfield where they found coolant in the spark plugs. The engine needed to be replaced due to this serious defect. The safety issue is this situation could have been much worse had we been driving in an area where there were higher speeds and significant traffic. This crack in the engine has caused worse issues (I’ve heard of fire in some instances, luckily not this one).
Mfg Campaign: 11429989
Recall Date: Aug 21, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
For 2 months, now, when I fill my gas tank, the vehicle fails to start. After several attempts it chugs then fires up. 2 days ago it started to make a strange humming noise that would last about 5 seconds then stop about 3-4, then come back. Sometimes the hum lasted longer. Happened for a good 5 miles. Then, as I’m driving, the engine starts choking and the rpm gauge is bouncing. Then it sounded like it wanted to shut off so I immediately pulled over. I called a local Ford dealership. I took it there and the garage manager says it sounds like a fuel pump and scheduled me to come in this week for a diagnostic or code check. Didn’t say it wasn’t safe to drive.
Corrective Action:
For 2 months, now, when I fill my gas tank, the vehicle fails to start. After several attempts it chugs then fires up. 2 days ago it started to make a strange humming noise that would last about 5 seconds then stop about 3-4, then come back. Sometimes the hum lasted longer. Happened for a good 5 miles. Then, as I’m driving, the engine starts choking and the rpm gauge is bouncing. Then it sounded like it wanted to shut off so I immediately pulled over. I called a local Ford dealership. I took it there and the garage manager says it sounds like a fuel pump and scheduled me to come in this week for a diagnostic or code check. Didn’t say it wasn’t safe to drive.
Additional Notes:
For 2 months, now, when I fill my gas tank, the vehicle fails to start. After several attempts it chugs then fires up. 2 days ago it started to make a strange humming noise that would last about 5 seconds then stop about 3-4, then come back. Sometimes the hum lasted longer. Happened for a good 5 miles. Then, as I’m driving, the engine starts choking and the rpm gauge is bouncing. Then it sounded like it wanted to shut off so I immediately pulled over. I called a local Ford dealership. I took it there and the garage manager says it sounds like a fuel pump and scheduled me to come in this week for a diagnostic or code check. Didn’t say it wasn’t safe to drive.
Mfg Campaign: 11430018
Recall Date: Aug 21, 2021
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury