Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving 65 MPH on the interstate with the rear windshield defroster engaged, the vehicle made an abnormal, loud popping sound, and the contact noticed that the rear window had shattered. The contact drove under an underpass, switched lanes, and pulled over safely. There was no warning light illuminated. The contact called the local dealer, who confirmed that the VIN was not included in a recall. The vehicle was inspected by a glass specialist who secured the rear windshield with plastic. The specialist determined that the rear window defroster had been overheating. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 98,009.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving 65 MPH on the interstate with the rear windshield defroster engaged, the vehicle made an abnormal, loud popping sound, and the contact noticed that the rear window had shattered. The contact drove under an underpass, switched lanes, and pulled over safely. There was no warning light illuminated. The contact called the local dealer, who confirmed that the VIN was not included in a recall. The vehicle was inspected by a glass specialist who secured the rear windshield with plastic. The specialist determined that the rear window defroster had been overheating. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 98,009.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving 65 MPH on the interstate with the rear windshield defroster engaged, the vehicle made an abnormal, loud popping sound, and the contact noticed that the rear window had shattered. The contact drove under an underpass, switched lanes, and pulled over safely. There was no warning light illuminated. The contact called the local dealer, who confirmed that the VIN was not included in a recall. The vehicle was inspected by a glass specialist who secured the rear windshield with plastic. The specialist determined that the rear window defroster had been overheating. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 98,009.
Mfg Campaign: 11662509
Recall Date: May 22, 2025
Ford Motor Company
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving 65 MPH on the interstate with the rear windshield defroster engaged, the vehicle made an abnormal, loud popping sound, and the contact noticed that the rear window had shattered. The contact drove under an underpass, switched lanes, and pulled over safely. There was no warning light illuminated. The contact called the local dealer, who confirmed that the VIN was not included in a recall. The vehicle was inspected by a glass specialist who secured the rear windshield with plastic. The specialist determined that the rear window defroster had been overheating. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 98,009.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving 65 MPH on the interstate with the rear windshield defroster engaged, the vehicle made an abnormal, loud popping sound, and the contact noticed that the rear window had shattered. The contact drove under an underpass, switched lanes, and pulled over safely. There was no warning light illuminated. The contact called the local dealer, who confirmed that the VIN was not included in a recall. The vehicle was inspected by a glass specialist who secured the rear windshield with plastic. The specialist determined that the rear window defroster had been overheating. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 98,009.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving 65 MPH on the interstate with the rear windshield defroster engaged, the vehicle made an abnormal, loud popping sound, and the contact noticed that the rear window had shattered. The contact drove under an underpass, switched lanes, and pulled over safely. There was no warning light illuminated. The contact called the local dealer, who confirmed that the VIN was not included in a recall. The vehicle was inspected by a glass specialist who secured the rear windshield with plastic. The specialist determined that the rear window defroster had been overheating. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 98,009.
Mfg Campaign: 11662509
Recall Date: May 22, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that there was coolant intrusion into the engine block. The mechanic referred the contact to a dealer for repairs. The vehicle was taken to a local dealer, where it was confirmed that the engine needed to replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that there was coolant intrusion into the engine block. The mechanic referred the contact to a dealer for repairs. The vehicle was taken to a local dealer, where it was confirmed that the engine needed to replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that there was coolant intrusion into the engine block. The mechanic referred the contact to a dealer for repairs. The vehicle was taken to a local dealer, where it was confirmed that the engine needed to replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 60,000.
Mfg Campaign: 11662536
Recall Date: May 22, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the message "All Wheel Drive Disable” was displayed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the powertrain control unit. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the message "All Wheel Drive Disable” was displayed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the powertrain control unit. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the message "All Wheel Drive Disable” was displayed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the powertrain control unit. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.
Mfg Campaign: 11661324
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle lost automotive power. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine, and the engine needed to be replaced. The contact researched online and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle lost automotive power. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine, and the engine needed to be replaced. The contact researched online and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle lost automotive power. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine, and the engine needed to be replaced. The contact researched online and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.
Mfg Campaign: 11660973
Recall Date: May 14, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the failure might be related to a head gasket leak. The vehicle was not repaired. The vehicle was driven back to the residence. The vehicle was then towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced due to coolant intrusion. The dealer informed the contact that the manufacturer had denied coverage of the repair due to the age of the vehicle. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 50,148.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the failure might be related to a head gasket leak. The vehicle was not repaired. The vehicle was driven back to the residence. The vehicle was then towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced due to coolant intrusion. The dealer informed the contact that the manufacturer had denied coverage of the repair due to the age of the vehicle. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 50,148.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the failure might be related to a head gasket leak. The vehicle was not repaired. The vehicle was driven back to the residence. The vehicle was then towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced due to coolant intrusion. The dealer informed the contact that the manufacturer had denied coverage of the repair due to the age of the vehicle. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 50,148.
Mfg Campaign: 11659339
Recall Date: May 6, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that when she placed the vehicle into reverse, the rearview camera displayed a distorted image, compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that failure occurred during the hot weather rather than in the cold months. The manufacturer was not informed of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that when she placed the vehicle into reverse, the rearview camera displayed a distorted image, compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that failure occurred during the hot weather rather than in the cold months. The manufacturer was not informed of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that when she placed the vehicle into reverse, the rearview camera displayed a distorted image, compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that failure occurred during the hot weather rather than in the cold months. The manufacturer was not informed of the failure. The failure mileage was unknown.
Mfg Campaign: 11658469
Recall Date: May 2, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was parked, there was white smoke coming from the exhaust. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket on cylinder #3 needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 107,302.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was parked, there was white smoke coming from the exhaust. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket on cylinder #3 needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 107,302.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was parked, there was white smoke coming from the exhaust. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket on cylinder #3 needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 107,302.
Mfg Campaign: 11658517
Recall Date: May 2, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the check engine warning light illuminated. A local dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer declined to cover the cost of the repair. The approximate mileage was 52,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the check engine warning light illuminated. A local dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer declined to cover the cost of the repair. The approximate mileage was 52,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the check engine warning light illuminated. A local dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer declined to cover the cost of the repair. The approximate mileage was 52,000.
Mfg Campaign: 11657790
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the check engine warning light illuminated. A local dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer declined to cover the cost of the repair. The approximate mileage was 52,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the check engine warning light illuminated. A local dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer declined to cover the cost of the repair. The approximate mileage was 52,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the check engine warning light illuminated. A local dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer declined to cover the cost of the repair. The approximate mileage was 52,000.
Mfg Campaign: 11657790
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
A recall was performed on 01-17-23 at roughly 54,000miles by Krause Ford Woodstock, GA – Brake lines were replaced. The passenger rear rubber hose has already failed where the hose is crimped at the fitting by the steel hose that comes from the master cylinder. Driver almost crashed due to not being able to stop in a normal distance due to the pedal going to the floor and the brake system failing due to no fluid pressure to the brakes. This was yesterday around [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
A recall was performed on 01-17-23 at roughly 54,000miles by Krause Ford Woodstock, GA – Brake lines were replaced. The passenger rear rubber hose has already failed where the hose is crimped at the fitting by the steel hose that comes from the master cylinder. Driver almost crashed due to not being able to stop in a normal distance due to the pedal going to the floor and the brake system failing due to no fluid pressure to the brakes. This was yesterday around [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
A recall was performed on 01-17-23 at roughly 54,000miles by Krause Ford Woodstock, GA – Brake lines were replaced. The passenger rear rubber hose has already failed where the hose is crimped at the fitting by the steel hose that comes from the master cylinder. Driver almost crashed due to not being able to stop in a normal distance due to the pedal going to the floor and the brake system failing due to no fluid pressure to the brakes. This was yesterday around [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11656308
Recall Date: Apr 23, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
What happened with your engine? My engine malfunctioned unexpectedly at just 79,000 miles, despite no history of major engine problems. The final diagnosis showed a blown head gasket. Were there any warning signs beforehand? Yes—about two to three weeks before the malfunction, I received multiple cylinder misfire codes and a low coolant warning. I had both issues checked out and believed they were resolved at the time, as the car was running fine afterward. Did the car stop running completely? Yes. After everything seemed okay for a bit, the car suddenly wouldn’t start. We ruled out the battery, as it had already been tested and was functioning correctly. Were there other warning lights or concerns? Yes. Right before a planned trip, my tire pressure light came on. I had it checked and everything looked fine. After about 10 miles, the light turned off, but it began flashing again intermittently, along with the engine light, even after restarting the car multiple times. What was the final outcome? After further inspection, it was confirmed that the root issue was a blown head gasket, which led to the engine failure.
Corrective Action:
What happened with your engine? My engine malfunctioned unexpectedly at just 79,000 miles, despite no history of major engine problems. The final diagnosis showed a blown head gasket. Were there any warning signs beforehand? Yes—about two to three weeks before the malfunction, I received multiple cylinder misfire codes and a low coolant warning. I had both issues checked out and believed they were resolved at the time, as the car was running fine afterward. Did the car stop running completely? Yes. After everything seemed okay for a bit, the car suddenly wouldn’t start. We ruled out the battery, as it had already been tested and was functioning correctly. Were there other warning lights or concerns? Yes. Right before a planned trip, my tire pressure light came on. I had it checked and everything looked fine. After about 10 miles, the light turned off, but it began flashing again intermittently, along with the engine light, even after restarting the car multiple times. What was the final outcome? After further inspection, it was confirmed that the root issue was a blown head gasket, which led to the engine failure.
Additional Notes:
What happened with your engine? My engine malfunctioned unexpectedly at just 79,000 miles, despite no history of major engine problems. The final diagnosis showed a blown head gasket. Were there any warning signs beforehand? Yes—about two to three weeks before the malfunction, I received multiple cylinder misfire codes and a low coolant warning. I had both issues checked out and believed they were resolved at the time, as the car was running fine afterward. Did the car stop running completely? Yes. After everything seemed okay for a bit, the car suddenly wouldn’t start. We ruled out the battery, as it had already been tested and was functioning correctly. Were there other warning lights or concerns? Yes. Right before a planned trip, my tire pressure light came on. I had it checked and everything looked fine. After about 10 miles, the light turned off, but it began flashing again intermittently, along with the engine light, even after restarting the car multiple times. What was the final outcome? After further inspection, it was confirmed that the root issue was a blown head gasket, which led to the engine failure.
Mfg Campaign: 11654877
Recall Date: Apr 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.
Mfg Campaign: 11653723
Recall Date: Apr 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am writing to express my dissatisfaction with the issue of coolant intrusion in my Ford vehicle. Despite maintaining the car regularly and following the manufacturer’s guidelines, I have experienced repeated problems with coolant entering areas where it shouldn’t, which has caused significant engine performance issues and potential long-term damage. As a Ford customer, I expected a higher standard of quality and reliability, especially regarding critical components like the cooling system. I am disappointed that this issue has not been addressed proactively by Ford, and I urge the company to investigate this matter further and offer a resolution to prevent future occurrences for other affected customers.
Corrective Action:
I am writing to express my dissatisfaction with the issue of coolant intrusion in my Ford vehicle. Despite maintaining the car regularly and following the manufacturer’s guidelines, I have experienced repeated problems with coolant entering areas where it shouldn’t, which has caused significant engine performance issues and potential long-term damage. As a Ford customer, I expected a higher standard of quality and reliability, especially regarding critical components like the cooling system. I am disappointed that this issue has not been addressed proactively by Ford, and I urge the company to investigate this matter further and offer a resolution to prevent future occurrences for other affected customers.
Additional Notes:
I am writing to express my dissatisfaction with the issue of coolant intrusion in my Ford vehicle. Despite maintaining the car regularly and following the manufacturer’s guidelines, I have experienced repeated problems with coolant entering areas where it shouldn’t, which has caused significant engine performance issues and potential long-term damage. As a Ford customer, I expected a higher standard of quality and reliability, especially regarding critical components like the cooling system. I am disappointed that this issue has not been addressed proactively by Ford, and I urge the company to investigate this matter further and offer a resolution to prevent future occurrences for other affected customers.
Mfg Campaign: 11651513
Recall Date: Mar 29, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine misfires while driving. Code found P0302. misfire in cylinder 2. cylinder checked by dealer with camera and found to be leaking coolant inside the cylinder. TSB 22-2220 2.0L Ecoboost found. Steps followed, dealer recommeded replacing Engine long block.
Corrective Action:
Engine misfires while driving. Code found P0302. misfire in cylinder 2. cylinder checked by dealer with camera and found to be leaking coolant inside the cylinder. TSB 22-2220 2.0L Ecoboost found. Steps followed, dealer recommeded replacing Engine long block.
Additional Notes:
Engine misfires while driving. Code found P0302. misfire in cylinder 2. cylinder checked by dealer with camera and found to be leaking coolant inside the cylinder. TSB 22-2220 2.0L Ecoboost found. Steps followed, dealer recommeded replacing Engine long block.
Mfg Campaign: 11650961
Recall Date: Mar 27, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The contact stated that there was evidence of coolant loss; however, no visible leak was on the ground. The contact added additional coolant. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant leak. The vehicle was not repaired. The contact called the manufacturer and was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The contact stated that there was evidence of coolant loss; however, no visible leak was on the ground. The contact added additional coolant. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant leak. The vehicle was not repaired. The contact called the manufacturer and was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The contact stated that there was evidence of coolant loss; however, no visible leak was on the ground. The contact added additional coolant. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant leak. The vehicle was not repaired. The contact called the manufacturer and was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Mfg Campaign: 11650983
Recall Date: Mar 27, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Tony Betten & Sons Ford, Grand Rapids, MI, replaced a leaking plastic oil pan 03.14.2025, at mileage 61,182. There were no warning lamps or messages and no incidence of damage. We noted continuous oil spots on the garage floor, even after a 01.13.2025 oil and filter change. We were concerned that this oil leakage would compromise engine lubrication, possibly leading to engine failure. We have purchased 3 Edges, the first a 2008 model went over 200,000 miles without oil leakage. We currently own a 2022 Ford Edge ST. It is surprising for an oil pan to spontaneously leak at 60,000 mileage. After our excellent 200,000+ mileage experience with the 2008, we expected similarly spectacular operation from the 2016.
Corrective Action:
Tony Betten & Sons Ford, Grand Rapids, MI, replaced a leaking plastic oil pan 03.14.2025, at mileage 61,182. There were no warning lamps or messages and no incidence of damage. We noted continuous oil spots on the garage floor, even after a 01.13.2025 oil and filter change. We were concerned that this oil leakage would compromise engine lubrication, possibly leading to engine failure. We have purchased 3 Edges, the first a 2008 model went over 200,000 miles without oil leakage. We currently own a 2022 Ford Edge ST. It is surprising for an oil pan to spontaneously leak at 60,000 mileage. After our excellent 200,000+ mileage experience with the 2008, we expected similarly spectacular operation from the 2016.
Additional Notes:
Tony Betten & Sons Ford, Grand Rapids, MI, replaced a leaking plastic oil pan 03.14.2025, at mileage 61,182. There were no warning lamps or messages and no incidence of damage. We noted continuous oil spots on the garage floor, even after a 01.13.2025 oil and filter change. We were concerned that this oil leakage would compromise engine lubrication, possibly leading to engine failure. We have purchased 3 Edges, the first a 2008 model went over 200,000 miles without oil leakage. We currently own a 2022 Ford Edge ST. It is surprising for an oil pan to spontaneously leak at 60,000 mileage. After our excellent 200,000+ mileage experience with the 2008, we expected similarly spectacular operation from the 2016.
Mfg Campaign: 11648617
Recall Date: Mar 16, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Rear passenger side brake line failure, leaked out brake fluid and brake pedal went to the floor during commute home. No accident.
Corrective Action:
Rear passenger side brake line failure, leaked out brake fluid and brake pedal went to the floor during commute home. No accident.
Additional Notes:
Rear passenger side brake line failure, leaked out brake fluid and brake pedal went to the floor during commute home. No accident.
Mfg Campaign: 11646211
Recall Date: Mar 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally. There was no warning light illuminated. The failure persisted, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic discovered coolant intrusion into several cylinders. The vehicle was then diagnosed with a defective long block which had caused the engine failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty or recall. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 89,315.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally. There was no warning light illuminated. The failure persisted, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic discovered coolant intrusion into several cylinders. The vehicle was then diagnosed with a defective long block which had caused the engine failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty or recall. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 89,315.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally. There was no warning light illuminated. The failure persisted, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic discovered coolant intrusion into several cylinders. The vehicle was then diagnosed with a defective long block which had caused the engine failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty or recall. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 89,315.
Mfg Campaign: 11645584
Recall Date: Feb 28, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally. There was no warning light illuminated. The failure persisted, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic discovered coolant intrusion into several cylinders. The vehicle was then diagnosed with a defective long block which had caused the engine failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty or recall. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 89,315.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally. There was no warning light illuminated. The failure persisted, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic discovered coolant intrusion into several cylinders. The vehicle was then diagnosed with a defective long block which had caused the engine failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty or recall. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 89,315.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally. There was no warning light illuminated. The failure persisted, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic discovered coolant intrusion into several cylinders. The vehicle was then diagnosed with a defective long block which had caused the engine failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty or recall. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 89,315.
Mfg Campaign: 11645584
Recall Date: Feb 28, 2025
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