Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford engine had a catastophic failure and required replacement. Sequence of events: January 8 2024, Check Engine light came on and at 99350, the spark plugs were replaced to correct . March 12 2024, Check Engine light came on again at 100900, the coils were replaced to correct. March 19 2024, Catastropic Engine light came while driving on interstate 75, the engine block cracked and was replaced. While replacing the engine it was noted that the Power Take Off Asy-s was also defective and needed replacement. As things progressed it was learned that Ford knew of an engine design failure but did not issue a recall. Fortunately the interste highway engine failure did not cause an accidentbut easily could have. I am currently asking Ford for reimbursement of the enging and Asy-s.
Corrective Action:
My 2017 Ford engine had a catastophic failure and required replacement. Sequence of events: January 8 2024, Check Engine light came on and at 99350, the spark plugs were replaced to correct . March 12 2024, Check Engine light came on again at 100900, the coils were replaced to correct. March 19 2024, Catastropic Engine light came while driving on interstate 75, the engine block cracked and was replaced. While replacing the engine it was noted that the Power Take Off Asy-s was also defective and needed replacement. As things progressed it was learned that Ford knew of an engine design failure but did not issue a recall. Fortunately the interste highway engine failure did not cause an accidentbut easily could have. I am currently asking Ford for reimbursement of the enging and Asy-s.
Additional Notes:
My 2017 Ford engine had a catastophic failure and required replacement. Sequence of events: January 8 2024, Check Engine light came on and at 99350, the spark plugs were replaced to correct . March 12 2024, Check Engine light came on again at 100900, the coils were replaced to correct. March 19 2024, Catastropic Engine light came while driving on interstate 75, the engine block cracked and was replaced. While replacing the engine it was noted that the Power Take Off Asy-s was also defective and needed replacement. As things progressed it was learned that Ford knew of an engine design failure but did not issue a recall. Fortunately the interste highway engine failure did not cause an accidentbut easily could have. I am currently asking Ford for reimbursement of the enging and Asy-s.
Mfg Campaign: 11617610
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2017 Ford engine had a catastophic failure and required replacement. Sequence of events: January 8 2024, Check Engine light came on and at 99350, the spark plugs were replaced to correct . March 12 2024, Check Engine light came on again at 100900, the coils were replaced to correct. March 19 2024, Catastropic Engine light came while driving on interstate 75, the engine block cracked and was replaced. While replacing the engine it was noted that the Power Take Off Asy-s was also defective and needed replacement. As things progressed it was learned that Ford knew of an engine design failure but did not issue a recall. Fortunately the interste highway engine failure did not cause an accidentbut easily could have. I am currently asking Ford for reimbursement of the enging and Asy-s.
Corrective Action:
My 2017 Ford engine had a catastophic failure and required replacement. Sequence of events: January 8 2024, Check Engine light came on and at 99350, the spark plugs were replaced to correct . March 12 2024, Check Engine light came on again at 100900, the coils were replaced to correct. March 19 2024, Catastropic Engine light came while driving on interstate 75, the engine block cracked and was replaced. While replacing the engine it was noted that the Power Take Off Asy-s was also defective and needed replacement. As things progressed it was learned that Ford knew of an engine design failure but did not issue a recall. Fortunately the interste highway engine failure did not cause an accidentbut easily could have. I am currently asking Ford for reimbursement of the enging and Asy-s.
Additional Notes:
My 2017 Ford engine had a catastophic failure and required replacement. Sequence of events: January 8 2024, Check Engine light came on and at 99350, the spark plugs were replaced to correct . March 12 2024, Check Engine light came on again at 100900, the coils were replaced to correct. March 19 2024, Catastropic Engine light came while driving on interstate 75, the engine block cracked and was replaced. While replacing the engine it was noted that the Power Take Off Asy-s was also defective and needed replacement. As things progressed it was learned that Ford knew of an engine design failure but did not issue a recall. Fortunately the interste highway engine failure did not cause an accidentbut easily could have. I am currently asking Ford for reimbursement of the enging and Asy-s.
Mfg Campaign: 11617610
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
A check engine light appeared after a couple rough idle starts. I took it in to have the code read and it was a Cylinder 2 misfire. It was explained that it was not a big deal, just needed to replace spark plugs. I replaced spark plugs (car has 65K miles), picked the car back and the problem still existed. Took it back in with the same check engine code of Cylinder 2 misfire, this time the replaced a ignition coil. Picked it up and still had the same issue, and I took it back and they replaced the fuel injector. After the fuel injector was replaced, 2 days later I was driving it home still having the same exact issues of when I originally took it in rough, misfiring start the car over heated. I shut the car off and seen that I had zero coolant. I put coolant in the reservoir ( completely shocked because I had just had an oil change, and they didn't notice the coolant was low). The next morning I called the place I had been taking it and told them what happened and they were stumped. So, I called Ford told them the issues I was having, they said, they are 100% sure they know the issue( because it is a known issue with this year and make of vehicle) of what is wrong with it but to bring it in and they will run a diagnostic on it. With in an hour they said, that I had a coolant leak that was leaking behind the spark plugs and going out the exhaust causing the misfire and white smoke. To replace the motor will be $7K. I bought this car brand new, had the extended warranty and maintenance plan on the vehicle. It was kept in pristine condition and never missed a oil change or any recall. Then 6 months after the warranty is out, this issue began. Ford knows that this is an issue and they have a technical warning on it for the Ford edge and other vehicles. It is a unsafe to drive and not fair that I need to pair 7k for a new engine on a issue they know they have with this engine.
Corrective Action:
A check engine light appeared after a couple rough idle starts. I took it in to have the code read and it was a Cylinder 2 misfire. It was explained that it was not a big deal, just needed to replace spark plugs. I replaced spark plugs (car has 65K miles), picked the car back and the problem still existed. Took it back in with the same check engine code of Cylinder 2 misfire, this time the replaced a ignition coil. Picked it up and still had the same issue, and I took it back and they replaced the fuel injector. After the fuel injector was replaced, 2 days later I was driving it home still having the same exact issues of when I originally took it in rough, misfiring start the car over heated. I shut the car off and seen that I had zero coolant. I put coolant in the reservoir ( completely shocked because I had just had an oil change, and they didn't notice the coolant was low). The next morning I called the place I had been taking it and told them what happened and they were stumped. So, I called Ford told them the issues I was having, they said, they are 100% sure they know the issue( because it is a known issue with this year and make of vehicle) of what is wrong with it but to bring it in and they will run a diagnostic on it. With in an hour they said, that I had a coolant leak that was leaking behind the spark plugs and going out the exhaust causing the misfire and white smoke. To replace the motor will be $7K. I bought this car brand new, had the extended warranty and maintenance plan on the vehicle. It was kept in pristine condition and never missed a oil change or any recall. Then 6 months after the warranty is out, this issue began. Ford knows that this is an issue and they have a technical warning on it for the Ford edge and other vehicles. It is a unsafe to drive and not fair that I need to pair 7k for a new engine on a issue they know they have with this engine.
Additional Notes:
A check engine light appeared after a couple rough idle starts. I took it in to have the code read and it was a Cylinder 2 misfire. It was explained that it was not a big deal, just needed to replace spark plugs. I replaced spark plugs (car has 65K miles), picked the car back and the problem still existed. Took it back in with the same check engine code of Cylinder 2 misfire, this time the replaced a ignition coil. Picked it up and still had the same issue, and I took it back and they replaced the fuel injector. After the fuel injector was replaced, 2 days later I was driving it home still having the same exact issues of when I originally took it in rough, misfiring start the car over heated. I shut the car off and seen that I had zero coolant. I put coolant in the reservoir ( completely shocked because I had just had an oil change, and they didn't notice the coolant was low). The next morning I called the place I had been taking it and told them what happened and they were stumped. So, I called Ford told them the issues I was having, they said, they are 100% sure they know the issue( because it is a known issue with this year and make of vehicle) of what is wrong with it but to bring it in and they will run a diagnostic on it. With in an hour they said, that I had a coolant leak that was leaking behind the spark plugs and going out the exhaust causing the misfire and white smoke. To replace the motor will be $7K. I bought this car brand new, had the extended warranty and maintenance plan on the vehicle. It was kept in pristine condition and never missed a oil change or any recall. Then 6 months after the warranty is out, this issue began. Ford knows that this is an issue and they have a technical warning on it for the Ford edge and other vehicles. It is a unsafe to drive and not fair that I need to pair 7k for a new engine on a issue they know they have with this engine.
Mfg Campaign: 11617189
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
A check engine light appeared after a couple rough idle starts. I took it in to have the code read and it was a Cylinder 2 misfire. It was explained that it was not a big deal, just needed to replace spark plugs. I replaced spark plugs (car has 65K miles), picked the car back and the problem still existed. Took it back in with the same check engine code of Cylinder 2 misfire, this time the replaced a ignition coil. Picked it up and still had the same issue, and I took it back and they replaced the fuel injector. After the fuel injector was replaced, 2 days later I was driving it home still having the same exact issues of when I originally took it in rough, misfiring start the car over heated. I shut the car off and seen that I had zero coolant. I put coolant in the reservoir ( completely shocked because I had just had an oil change, and they didn't notice the coolant was low). The next morning I called the place I had been taking it and told them what happened and they were stumped. So, I called Ford told them the issues I was having, they said, they are 100% sure they know the issue( because it is a known issue with this year and make of vehicle) of what is wrong with it but to bring it in and they will run a diagnostic on it. With in an hour they said, that I had a coolant leak that was leaking behind the spark plugs and going out the exhaust causing the misfire and white smoke. To replace the motor will be $7K. I bought this car brand new, had the extended warranty and maintenance plan on the vehicle. It was kept in pristine condition and never missed a oil change or any recall. Then 6 months after the warranty is out, this issue began. Ford knows that this is an issue and they have a technical warning on it for the Ford edge and other vehicles. It is a unsafe to drive and not fair that I need to pair 7k for a new engine on a issue they know they have with this engine.
Corrective Action:
A check engine light appeared after a couple rough idle starts. I took it in to have the code read and it was a Cylinder 2 misfire. It was explained that it was not a big deal, just needed to replace spark plugs. I replaced spark plugs (car has 65K miles), picked the car back and the problem still existed. Took it back in with the same check engine code of Cylinder 2 misfire, this time the replaced a ignition coil. Picked it up and still had the same issue, and I took it back and they replaced the fuel injector. After the fuel injector was replaced, 2 days later I was driving it home still having the same exact issues of when I originally took it in rough, misfiring start the car over heated. I shut the car off and seen that I had zero coolant. I put coolant in the reservoir ( completely shocked because I had just had an oil change, and they didn't notice the coolant was low). The next morning I called the place I had been taking it and told them what happened and they were stumped. So, I called Ford told them the issues I was having, they said, they are 100% sure they know the issue( because it is a known issue with this year and make of vehicle) of what is wrong with it but to bring it in and they will run a diagnostic on it. With in an hour they said, that I had a coolant leak that was leaking behind the spark plugs and going out the exhaust causing the misfire and white smoke. To replace the motor will be $7K. I bought this car brand new, had the extended warranty and maintenance plan on the vehicle. It was kept in pristine condition and never missed a oil change or any recall. Then 6 months after the warranty is out, this issue began. Ford knows that this is an issue and they have a technical warning on it for the Ford edge and other vehicles. It is a unsafe to drive and not fair that I need to pair 7k for a new engine on a issue they know they have with this engine.
Additional Notes:
A check engine light appeared after a couple rough idle starts. I took it in to have the code read and it was a Cylinder 2 misfire. It was explained that it was not a big deal, just needed to replace spark plugs. I replaced spark plugs (car has 65K miles), picked the car back and the problem still existed. Took it back in with the same check engine code of Cylinder 2 misfire, this time the replaced a ignition coil. Picked it up and still had the same issue, and I took it back and they replaced the fuel injector. After the fuel injector was replaced, 2 days later I was driving it home still having the same exact issues of when I originally took it in rough, misfiring start the car over heated. I shut the car off and seen that I had zero coolant. I put coolant in the reservoir ( completely shocked because I had just had an oil change, and they didn't notice the coolant was low). The next morning I called the place I had been taking it and told them what happened and they were stumped. So, I called Ford told them the issues I was having, they said, they are 100% sure they know the issue( because it is a known issue with this year and make of vehicle) of what is wrong with it but to bring it in and they will run a diagnostic on it. With in an hour they said, that I had a coolant leak that was leaking behind the spark plugs and going out the exhaust causing the misfire and white smoke. To replace the motor will be $7K. I bought this car brand new, had the extended warranty and maintenance plan on the vehicle. It was kept in pristine condition and never missed a oil change or any recall. Then 6 months after the warranty is out, this issue began. Ford knows that this is an issue and they have a technical warning on it for the Ford edge and other vehicles. It is a unsafe to drive and not fair that I need to pair 7k for a new engine on a issue they know they have with this engine.
Mfg Campaign: 11617189
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11617285
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
STEERING:AUTOMATED/ADAPTIVE STEERING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11617285
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 126,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 126,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 126,000.
Mfg Campaign: 11617315
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Enginge defect, ecoboost 2.0, Coolant intrusion
Corrective Action:
Enginge defect, ecoboost 2.0, Coolant intrusion
Additional Notes:
Enginge defect, ecoboost 2.0, Coolant intrusion
Mfg Campaign: 11617363
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Enginge defect, ecoboost 2.0, Coolant intrusion
Corrective Action:
Enginge defect, ecoboost 2.0, Coolant intrusion
Additional Notes:
Enginge defect, ecoboost 2.0, Coolant intrusion
Mfg Campaign: 11617363
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light is still on after incurring approx. $1K+ in other repairs within the last 6 months. Took it to dealership whose invoice states, "Verified customer concern of check engine light and low coolant. Performed coolant pressure test and found cylinder #2 to have coolant intrusion." Apparently a TON of other 2017 Ford Edge owners have had the same exact issue at various points of the car's lifespan [XXX] ). I don't know how this hasn't become a recall by now. Estimate of repair is $10.5K+ and the car is only 7 years old. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Check engine light is still on after incurring approx. $1K+ in other repairs within the last 6 months. Took it to dealership whose invoice states, "Verified customer concern of check engine light and low coolant. Performed coolant pressure test and found cylinder #2 to have coolant intrusion." Apparently a TON of other 2017 Ford Edge owners have had the same exact issue at various points of the car's lifespan [XXX] ). I don't know how this hasn't become a recall by now. Estimate of repair is $10.5K+ and the car is only 7 years old. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Check engine light is still on after incurring approx. $1K+ in other repairs within the last 6 months. Took it to dealership whose invoice states, "Verified customer concern of check engine light and low coolant. Performed coolant pressure test and found cylinder #2 to have coolant intrusion." Apparently a TON of other 2017 Ford Edge owners have had the same exact issue at various points of the car's lifespan [XXX] ). I don't know how this hasn't become a recall by now. Estimate of repair is $10.5K+ and the car is only 7 years old. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11617081
Recall Date: Sep 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle was shaking abnormally. The vehicle failed to accelerate as intended intermittently. The contact stated while starting the vehicle there was a white cloud of exhaust coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic where it was diagnosed with pressure test #2 combustion pushing into cooling system failure. The vehicle had not been repaired. The vehicle was taken to another dealer the following day who confirmed the diagnostic result of the first dealer. The contact was informed that the engine needed to be repaired. The dealer informed the contact that the vehicle was not covered under warranty. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer had been made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 57,240.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle was shaking abnormally. The vehicle failed to accelerate as intended intermittently. The contact stated while starting the vehicle there was a white cloud of exhaust coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic where it was diagnosed with pressure test #2 combustion pushing into cooling system failure. The vehicle had not been repaired. The vehicle was taken to another dealer the following day who confirmed the diagnostic result of the first dealer. The contact was informed that the engine needed to be repaired. The dealer informed the contact that the vehicle was not covered under warranty. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer had been made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 57,240.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle was shaking abnormally. The vehicle failed to accelerate as intended intermittently. The contact stated while starting the vehicle there was a white cloud of exhaust coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic where it was diagnosed with pressure test #2 combustion pushing into cooling system failure. The vehicle had not been repaired. The vehicle was taken to another dealer the following day who confirmed the diagnostic result of the first dealer. The contact was informed that the engine needed to be repaired. The dealer informed the contact that the vehicle was not covered under warranty. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer had been made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 57,240.
Mfg Campaign: 11616788
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The issue is with the ECO BOOST. on 8/23/24 Helena Motors diagnosed the issue as coolant intrusion into the cylinder. A check engine light came on and off several times. Each time the vehicle was inspected by the dealership and finally the issue identified in August.
Corrective Action:
The issue is with the ECO BOOST. on 8/23/24 Helena Motors diagnosed the issue as coolant intrusion into the cylinder. A check engine light came on and off several times. Each time the vehicle was inspected by the dealership and finally the issue identified in August.
Additional Notes:
The issue is with the ECO BOOST. on 8/23/24 Helena Motors diagnosed the issue as coolant intrusion into the cylinder. A check engine light came on and off several times. Each time the vehicle was inspected by the dealership and finally the issue identified in August.
Mfg Campaign: 11616881
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was parked, there was a strong fuel odor coming from the vehicle. Additionally, there was fuel leaking from the rear of the vehicle. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure. The failure mileage was 51,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was parked, there was a strong fuel odor coming from the vehicle. Additionally, there was fuel leaking from the rear of the vehicle. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure. The failure mileage was 51,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was parked, there was a strong fuel odor coming from the vehicle. Additionally, there was fuel leaking from the rear of the vehicle. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure. The failure mileage was 51,000.
Mfg Campaign: 11616409
Recall Date: Sep 25, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing rough starts and there was an abnormal amount of white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was determined that there was a misfire in cylinder #4. The mechanic replaced the spark plugs and the ignition coils; however, the failure persisted. The vehicle was taken to Firestone, where it was diagnosed with coolant intrusion in the engine. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the failure was related to TSB Number: 22-2229; however, the vehicle was not covered under the TSB. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 71,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing rough starts and there was an abnormal amount of white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was determined that there was a misfire in cylinder #4. The mechanic replaced the spark plugs and the ignition coils; however, the failure persisted. The vehicle was taken to Firestone, where it was diagnosed with coolant intrusion in the engine. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the failure was related to TSB Number: 22-2229; however, the vehicle was not covered under the TSB. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 71,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing rough starts and there was an abnormal amount of white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was determined that there was a misfire in cylinder #4. The mechanic replaced the spark plugs and the ignition coils; however, the failure persisted. The vehicle was taken to Firestone, where it was diagnosed with coolant intrusion in the engine. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the failure was related to TSB Number: 22-2229; however, the vehicle was not covered under the TSB. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 71,000.
Mfg Campaign: 11616469
Recall Date: Sep 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I maintained my vehicle according to what dealership told me. I only had the dealership that sold me the vehicle, do all mtce since I purchased it. My engine light came on so I took it in to determine what the issue was. They indicated I had a mis fire and there was coolant in one of the cylinders so I needed a new engine. Upon learning this, I did some internet research to find out many many people have had the same issue. There are also TSBs that Ford put out to dealers but not consumers of a known defect in engine block design that makes it a high risk for the failure I experienced. My dealer or Ford never communicated any risk to me. This Engine should have been recalled!!!
Corrective Action:
I maintained my vehicle according to what dealership told me. I only had the dealership that sold me the vehicle, do all mtce since I purchased it. My engine light came on so I took it in to determine what the issue was. They indicated I had a mis fire and there was coolant in one of the cylinders so I needed a new engine. Upon learning this, I did some internet research to find out many many people have had the same issue. There are also TSBs that Ford put out to dealers but not consumers of a known defect in engine block design that makes it a high risk for the failure I experienced. My dealer or Ford never communicated any risk to me. This Engine should have been recalled!!!
Additional Notes:
I maintained my vehicle according to what dealership told me. I only had the dealership that sold me the vehicle, do all mtce since I purchased it. My engine light came on so I took it in to determine what the issue was. They indicated I had a mis fire and there was coolant in one of the cylinders so I needed a new engine. Upon learning this, I did some internet research to find out many many people have had the same issue. There are also TSBs that Ford put out to dealers but not consumers of a known defect in engine block design that makes it a high risk for the failure I experienced. My dealer or Ford never communicated any risk to me. This Engine should have been recalled!!!
Mfg Campaign: 11615894
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was towed to the dealer. The dealer informed the contact that there was a coolant intrusion into the engine and that the engine needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 134,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was towed to the dealer. The dealer informed the contact that there was a coolant intrusion into the engine and that the engine needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 134,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was towed to the dealer. The dealer informed the contact that there was a coolant intrusion into the engine and that the engine needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 134,000.
Mfg Campaign: 11615960
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our engine failed soon after a Ford dealership looked at our Edge. They told us there were some issues, but they did not tell us they were immediately needed. We drove a month or so, and the engine light came on. We immediately called, and the earliest they could get us in was a few weeks out. So we tried to treat it gently. It died Friday due to coolant intrusion into the 2nd cylinder. Had they told us there was something urgent we could have done to repair it, we would have. The dealership says they would have only covered up to 100k miles as standard for powertrain. They admit nothing about the fact that their Ecoboost engines 1.5, 1.6, and 2.0 all have major problems and many of which have been recalled, some my year. They are quoting me $10k to fix, and they can only put the same engine in, even though I'm seeing there is also a 3.5L OEM engine available in this trim that is allegedly far more reliable. I believe they should cover this known issue, both because they knew and because they did not tell me it was a safety concern.
Corrective Action:
Our engine failed soon after a Ford dealership looked at our Edge. They told us there were some issues, but they did not tell us they were immediately needed. We drove a month or so, and the engine light came on. We immediately called, and the earliest they could get us in was a few weeks out. So we tried to treat it gently. It died Friday due to coolant intrusion into the 2nd cylinder. Had they told us there was something urgent we could have done to repair it, we would have. The dealership says they would have only covered up to 100k miles as standard for powertrain. They admit nothing about the fact that their Ecoboost engines 1.5, 1.6, and 2.0 all have major problems and many of which have been recalled, some my year. They are quoting me $10k to fix, and they can only put the same engine in, even though I'm seeing there is also a 3.5L OEM engine available in this trim that is allegedly far more reliable. I believe they should cover this known issue, both because they knew and because they did not tell me it was a safety concern.
Additional Notes:
Our engine failed soon after a Ford dealership looked at our Edge. They told us there were some issues, but they did not tell us they were immediately needed. We drove a month or so, and the engine light came on. We immediately called, and the earliest they could get us in was a few weeks out. So we tried to treat it gently. It died Friday due to coolant intrusion into the 2nd cylinder. Had they told us there was something urgent we could have done to repair it, we would have. The dealership says they would have only covered up to 100k miles as standard for powertrain. They admit nothing about the fact that their Ecoboost engines 1.5, 1.6, and 2.0 all have major problems and many of which have been recalled, some my year. They are quoting me $10k to fix, and they can only put the same engine in, even though I'm seeing there is also a 3.5L OEM engine available in this trim that is allegedly far more reliable. I believe they should cover this known issue, both because they knew and because they did not tell me it was a safety concern.
Mfg Campaign: 11614823
Recall Date: Sep 16, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact depressed the brake pedal to the floorboard and allowed the vehicle to roll to the shoulder of the road. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was then towed to the dealer where it was diagnosed with a ruptured rear passenger’s side brake line. The contact was informed that the rear passenger’s side brake line needed to be repaired. The vehicle was repaired. The contact stated that the vehicle was serviced several times by the dealer due to brake failure. In addition, the contact stated that the failure reoccurred without warning. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 30,100.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact depressed the brake pedal to the floorboard and allowed the vehicle to roll to the shoulder of the road. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was then towed to the dealer where it was diagnosed with a ruptured rear passenger’s side brake line. The contact was informed that the rear passenger’s side brake line needed to be repaired. The vehicle was repaired. The contact stated that the vehicle was serviced several times by the dealer due to brake failure. In addition, the contact stated that the failure reoccurred without warning. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 30,100.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact depressed the brake pedal to the floorboard and allowed the vehicle to roll to the shoulder of the road. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was then towed to the dealer where it was diagnosed with a ruptured rear passenger’s side brake line. The contact was informed that the rear passenger’s side brake line needed to be repaired. The vehicle was repaired. The contact stated that the vehicle was serviced several times by the dealer due to brake failure. In addition, the contact stated that the failure reoccurred without warning. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 30,100.
Mfg Campaign: 11614414
Recall Date: Sep 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In early 2024 my 2017 Ford Edge began experiencing overheating. The car began slowing speeds to compensate for engine becoming too hot. Upon further investigation it was determined that my 2017 Ford Edge engine had a design flaw created by Ford Motor Company Being a retired widowed female, this was very upsetting for me. I did not have 6200.00 to replace my engine. I beleive the right thing to do is always doing the right thing. So I beleive Ford Motor Company should be held accountable, given this is their bad engine design flaw. Owners of the this model as well as other years and models of Fords have been affected. Do we have to have a fatality to recieve help? I tried to download docs. and class action lawsuits against Ford but unable to. But if I can see the class action lawsuits so can Ford. PLEASE do the right thing. This can have devistaing financial hardships. Thank you.
Corrective Action:
In early 2024 my 2017 Ford Edge began experiencing overheating. The car began slowing speeds to compensate for engine becoming too hot. Upon further investigation it was determined that my 2017 Ford Edge engine had a design flaw created by Ford Motor Company Being a retired widowed female, this was very upsetting for me. I did not have 6200.00 to replace my engine. I beleive the right thing to do is always doing the right thing. So I beleive Ford Motor Company should be held accountable, given this is their bad engine design flaw. Owners of the this model as well as other years and models of Fords have been affected. Do we have to have a fatality to recieve help? I tried to download docs. and class action lawsuits against Ford but unable to. But if I can see the class action lawsuits so can Ford. PLEASE do the right thing. This can have devistaing financial hardships. Thank you.
Additional Notes:
In early 2024 my 2017 Ford Edge began experiencing overheating. The car began slowing speeds to compensate for engine becoming too hot. Upon further investigation it was determined that my 2017 Ford Edge engine had a design flaw created by Ford Motor Company Being a retired widowed female, this was very upsetting for me. I did not have 6200.00 to replace my engine. I beleive the right thing to do is always doing the right thing. So I beleive Ford Motor Company should be held accountable, given this is their bad engine design flaw. Owners of the this model as well as other years and models of Fords have been affected. Do we have to have a fatality to recieve help? I tried to download docs. and class action lawsuits against Ford but unable to. But if I can see the class action lawsuits so can Ford. PLEASE do the right thing. This can have devistaing financial hardships. Thank you.
Mfg Campaign: 11614151
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and DTC code: P0301 (cylinder #1 misfire) was retrieved, and a coolant leak was found. The contact was advised by the local dealer that the long block might need to be replaced, which would replace the engine and the failure was linked to TSB: 22-2229. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 64,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and DTC code: P0301 (cylinder #1 misfire) was retrieved, and a coolant leak was found. The contact was advised by the local dealer that the long block might need to be replaced, which would replace the engine and the failure was linked to TSB: 22-2229. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 64,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and DTC code: P0301 (cylinder #1 misfire) was retrieved, and a coolant leak was found. The contact was advised by the local dealer that the long block might need to be replaced, which would replace the engine and the failure was linked to TSB: 22-2229. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 64,000.
Mfg Campaign: 11613977
Recall Date: Sep 11, 2024
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