Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 20–30 MPH, the brake pedal was depressed and went to the floorboard. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the brake line on the driver's side needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at an unknown speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to the same local dealer, where it was diagnosed that the brake line had fractured on the passenger's side. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 20–30 MPH, the brake pedal was depressed and went to the floorboard. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the brake line on the driver's side needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at an unknown speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to the same local dealer, where it was diagnosed that the brake line had fractured on the passenger's side. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 20–30 MPH, the brake pedal was depressed and went to the floorboard. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the brake line on the driver's side needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at an unknown speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to the same local dealer, where it was diagnosed that the brake line had fractured on the passenger's side. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000.
Mfg Campaign: 11570748
Recall Date: Feb 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2017 Ford Edge, and the check engine light came on while driving. Per the Ford dealership service dept, there is an internal coolant leak into cylinder #2 causing engine to misfire. Also, coolant is mixing with the oil. I was told I need a new engine. Ford dealership said they were seeing many others with the same issue. Please hold Ford accountable. This is creating a serious financial hardship for me and countless others.
Corrective Action:
I have a 2017 Ford Edge, and the check engine light came on while driving. Per the Ford dealership service dept, there is an internal coolant leak into cylinder #2 causing engine to misfire. Also, coolant is mixing with the oil. I was told I need a new engine. Ford dealership said they were seeing many others with the same issue. Please hold Ford accountable. This is creating a serious financial hardship for me and countless others.
Additional Notes:
I have a 2017 Ford Edge, and the check engine light came on while driving. Per the Ford dealership service dept, there is an internal coolant leak into cylinder #2 causing engine to misfire. Also, coolant is mixing with the oil. I was told I need a new engine. Ford dealership said they were seeing many others with the same issue. Please hold Ford accountable. This is creating a serious financial hardship for me and countless others.
Mfg Campaign: 11570872
Recall Date: Feb 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.
Corrective Action:
I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.
Additional Notes:
I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.
Mfg Campaign: 11570679
Recall Date: Feb 7, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.
Corrective Action:
I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.
Additional Notes:
I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.
Mfg Campaign: 11570679
Recall Date: Feb 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.
Corrective Action:
I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.
Additional Notes:
I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.
Mfg Campaign: 11570679
Recall Date: Feb 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The motor is liking oil to block and smoke come out from the back. And it lose power. The insurance said the a manufacturer defolte. I have paid $2000.00 for insurance and now the companies or the insurance want to fix it. Please help me.
Corrective Action:
The motor is liking oil to block and smoke come out from the back. And it lose power. The insurance said the a manufacturer defolte. I have paid $2000.00 for insurance and now the companies or the insurance want to fix it. Please help me.
Additional Notes:
The motor is liking oil to block and smoke come out from the back. And it lose power. The insurance said the a manufacturer defolte. I have paid $2000.00 for insurance and now the companies or the insurance want to fix it. Please help me.
Mfg Campaign: 11570110
Recall Date: Feb 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Had oil change on [XXX]. [XXX] check engine light intermittently came on, vehicle runs rough and rattling noise under vehicle, then vehicle was blowing smoke out of exhaust. Took to dealership ran oasis TSB[XXX]. Found that underbody shield was loose from worn retainers. Also, removed spark plugs found coolant present in multiple cylinders. Required engine replacement. Ford Service bulletin 22- gave specific instructions on oil changes to this model vehicle to avoid this issue. My cousin in Roanoke VA has the same 2017 Ford Edge and had the same issue resulting in complete engine replacement. Also heard several other people in different areas had same issue of coolant present in cylinders with their Ford Edge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Had oil change on [XXX]. [XXX] check engine light intermittently came on, vehicle runs rough and rattling noise under vehicle, then vehicle was blowing smoke out of exhaust. Took to dealership ran oasis TSB[XXX]. Found that underbody shield was loose from worn retainers. Also, removed spark plugs found coolant present in multiple cylinders. Required engine replacement. Ford Service bulletin 22- gave specific instructions on oil changes to this model vehicle to avoid this issue. My cousin in Roanoke VA has the same 2017 Ford Edge and had the same issue resulting in complete engine replacement. Also heard several other people in different areas had same issue of coolant present in cylinders with their Ford Edge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Had oil change on [XXX]. [XXX] check engine light intermittently came on, vehicle runs rough and rattling noise under vehicle, then vehicle was blowing smoke out of exhaust. Took to dealership ran oasis TSB[XXX]. Found that underbody shield was loose from worn retainers. Also, removed spark plugs found coolant present in multiple cylinders. Required engine replacement. Ford Service bulletin 22- gave specific instructions on oil changes to this model vehicle to avoid this issue. My cousin in Roanoke VA has the same 2017 Ford Edge and had the same issue resulting in complete engine replacement. Also heard several other people in different areas had same issue of coolant present in cylinders with their Ford Edge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569702
Recall Date: Feb 3, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated when the vehicle was started, there was an abnormal rattling sound heard. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the flex plate had failed and needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the vehicle had exceeded the mileage limitation. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated when the vehicle was started, there was an abnormal rattling sound heard. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the flex plate had failed and needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the vehicle had exceeded the mileage limitation. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated when the vehicle was started, there was an abnormal rattling sound heard. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the flex plate had failed and needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the vehicle had exceeded the mileage limitation. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.
Mfg Campaign: 11569459
Recall Date: Feb 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light came on, took it to the dealer for an inspection, The code was p0302, miss firing of Cylinder 2. The dealer did the inspection and I was told I need a new engine because the coolant is leaking into my engine and there is no way to fix it unless, i get a whole new engine. Ford told me I could keep driving the car until the check engine light flashes at me, when that happens the car is dead. I google this issue and it turns out there is an issue with the ford engine that is 2.0 liter Ecoboost, but there is no recall on the engine, which is something major and a car with only 35,000 should not need a new engine.
Corrective Action:
My check engine light came on, took it to the dealer for an inspection, The code was p0302, miss firing of Cylinder 2. The dealer did the inspection and I was told I need a new engine because the coolant is leaking into my engine and there is no way to fix it unless, i get a whole new engine. Ford told me I could keep driving the car until the check engine light flashes at me, when that happens the car is dead. I google this issue and it turns out there is an issue with the ford engine that is 2.0 liter Ecoboost, but there is no recall on the engine, which is something major and a car with only 35,000 should not need a new engine.
Additional Notes:
My check engine light came on, took it to the dealer for an inspection, The code was p0302, miss firing of Cylinder 2. The dealer did the inspection and I was told I need a new engine because the coolant is leaking into my engine and there is no way to fix it unless, i get a whole new engine. Ford told me I could keep driving the car until the check engine light flashes at me, when that happens the car is dead. I google this issue and it turns out there is an issue with the ford engine that is 2.0 liter Ecoboost, but there is no recall on the engine, which is something major and a car with only 35,000 should not need a new engine.
Mfg Campaign: 11568071
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The check engine light went on so I took it to the Ford Dealership. They couldn't find an immediate problem so they scheduled me for an appointment the next week. I dropped the car off today and they had it all day, finally dropping the bombshell that there was a coolant leak into cylinder 2 and I need an entirely new engine for $7k or I could sell my car and buy a new one. I'm still in shock and am doing research and apparently this is a HUGE documented problem: [XXX] and [XXX] I have been saving money to take my [XXX] parents and my 13 and 9 year old sons to Ireland in July and I am beside myself because now I can't afford it. Please don't let Ford get away with this. My car is 6 years old with 70k miles on it, I shouldn't need a new engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The check engine light went on so I took it to the Ford Dealership. They couldn't find an immediate problem so they scheduled me for an appointment the next week. I dropped the car off today and they had it all day, finally dropping the bombshell that there was a coolant leak into cylinder 2 and I need an entirely new engine for $7k or I could sell my car and buy a new one. I'm still in shock and am doing research and apparently this is a HUGE documented problem: [XXX] and [XXX] I have been saving money to take my [XXX] parents and my 13 and 9 year old sons to Ireland in July and I am beside myself because now I can't afford it. Please don't let Ford get away with this. My car is 6 years old with 70k miles on it, I shouldn't need a new engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The check engine light went on so I took it to the Ford Dealership. They couldn't find an immediate problem so they scheduled me for an appointment the next week. I dropped the car off today and they had it all day, finally dropping the bombshell that there was a coolant leak into cylinder 2 and I need an entirely new engine for $7k or I could sell my car and buy a new one. I'm still in shock and am doing research and apparently this is a HUGE documented problem: [XXX] and [XXX] I have been saving money to take my [XXX] parents and my 13 and 9 year old sons to Ireland in July and I am beside myself because now I can't afford it. Please don't let Ford get away with this. My car is 6 years old with 70k miles on it, I shouldn't need a new engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11567895
Recall Date: Jan 25, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Have check engine light on . Saying bad purge solenoid. Replaced it. Light still came on. When I get fuel the suv bucks and stalls for a bit. Checked with a buddy at Ford motor company. Stated they know of the problem with it. But don't have a solution. Being an a.s.e. tech myself. And reading up on this. I see ford did recall the focus for this same issue. Why have they not recalled others vehicles like mine. This could be a VERY BAD SAFETY HAZARD. when a person is filling there car the extra fuel is now going into the fuel evap system, backwards. So it's filling up as system that is meant only for fumes. If something in this system shorts out or have a internal engine back fire from this extra fuel. It could potentially cause a explosion in the fuel system and with a full tank of fuel that would not have a happy ending. The nhtsa Must get on ford to fix this problem asap.
Corrective Action:
Have check engine light on . Saying bad purge solenoid. Replaced it. Light still came on. When I get fuel the suv bucks and stalls for a bit. Checked with a buddy at Ford motor company. Stated they know of the problem with it. But don't have a solution. Being an a.s.e. tech myself. And reading up on this. I see ford did recall the focus for this same issue. Why have they not recalled others vehicles like mine. This could be a VERY BAD SAFETY HAZARD. when a person is filling there car the extra fuel is now going into the fuel evap system, backwards. So it's filling up as system that is meant only for fumes. If something in this system shorts out or have a internal engine back fire from this extra fuel. It could potentially cause a explosion in the fuel system and with a full tank of fuel that would not have a happy ending. The nhtsa Must get on ford to fix this problem asap.
Additional Notes:
Have check engine light on . Saying bad purge solenoid. Replaced it. Light still came on. When I get fuel the suv bucks and stalls for a bit. Checked with a buddy at Ford motor company. Stated they know of the problem with it. But don't have a solution. Being an a.s.e. tech myself. And reading up on this. I see ford did recall the focus for this same issue. Why have they not recalled others vehicles like mine. This could be a VERY BAD SAFETY HAZARD. when a person is filling there car the extra fuel is now going into the fuel evap system, backwards. So it's filling up as system that is meant only for fumes. If something in this system shorts out or have a internal engine back fire from this extra fuel. It could potentially cause a explosion in the fuel system and with a full tank of fuel that would not have a happy ending. The nhtsa Must get on ford to fix this problem asap.
Mfg Campaign: 11565770
Recall Date: Jan 16, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel filler neck housing leaking causing an EVAP control system issue.
Corrective Action:
Fuel filler neck housing leaking causing an EVAP control system issue.
Additional Notes:
Fuel filler neck housing leaking causing an EVAP control system issue.
Mfg Campaign: 11564870
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The contact's daughter was able to reach her destination, but afterwards, the vehicle failed to start. The vehicle was towed to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, requiring a replacement of the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-229 The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The contact's daughter was able to reach her destination, but afterwards, the vehicle failed to start. The vehicle was towed to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, requiring a replacement of the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-229 The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The contact's daughter was able to reach her destination, but afterwards, the vehicle failed to start. The vehicle was towed to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, requiring a replacement of the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-229 The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.
Mfg Campaign: 11564931
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light keeps turning on and off, took it to Ford to get diagnosed. There’s a coolant leak into the cylinder 2 causing a misfire and a cracked gasket. Whole engine needs to be replaced to fix this issue, over $6500 worth of repairs that I cannot afford and Ford won’t help with costs. My car is still currently drivable but isn’t safe to drive long distance as it could break at any time while I have myself and 16 month old child in the vehicle. I have a website with other Ford Edge owners having the same engine issue and needing to replace them. This is the link; [XXX] Please hold Ford accountable to announce a recall on the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Check engine light keeps turning on and off, took it to Ford to get diagnosed. There’s a coolant leak into the cylinder 2 causing a misfire and a cracked gasket. Whole engine needs to be replaced to fix this issue, over $6500 worth of repairs that I cannot afford and Ford won’t help with costs. My car is still currently drivable but isn’t safe to drive long distance as it could break at any time while I have myself and 16 month old child in the vehicle. I have a website with other Ford Edge owners having the same engine issue and needing to replace them. This is the link; [XXX] Please hold Ford accountable to announce a recall on the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Check engine light keeps turning on and off, took it to Ford to get diagnosed. There’s a coolant leak into the cylinder 2 causing a misfire and a cracked gasket. Whole engine needs to be replaced to fix this issue, over $6500 worth of repairs that I cannot afford and Ford won’t help with costs. My car is still currently drivable but isn’t safe to drive long distance as it could break at any time while I have myself and 16 month old child in the vehicle. I have a website with other Ford Edge owners having the same engine issue and needing to replace them. This is the link; [XXX] Please hold Ford accountable to announce a recall on the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11564042
Recall Date: Jan 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Check engine light keeps turning on and off, took it to Ford to get diagnosed. There’s a coolant leak into the cylinder 2 causing a misfire and a cracked gasket. Whole engine needs to be replaced to fix this issue, over $6500 worth of repairs that I cannot afford and Ford won’t help with costs. My car is still currently drivable but isn’t safe to drive long distance as it could break at any time while I have myself and 16 month old child in the vehicle. I have a website with other Ford Edge owners having the same engine issue and needing to replace them. This is the link; [XXX] Please hold Ford accountable to announce a recall on the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Check engine light keeps turning on and off, took it to Ford to get diagnosed. There’s a coolant leak into the cylinder 2 causing a misfire and a cracked gasket. Whole engine needs to be replaced to fix this issue, over $6500 worth of repairs that I cannot afford and Ford won’t help with costs. My car is still currently drivable but isn’t safe to drive long distance as it could break at any time while I have myself and 16 month old child in the vehicle. I have a website with other Ford Edge owners having the same engine issue and needing to replace them. This is the link; [XXX] Please hold Ford accountable to announce a recall on the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Check engine light keeps turning on and off, took it to Ford to get diagnosed. There’s a coolant leak into the cylinder 2 causing a misfire and a cracked gasket. Whole engine needs to be replaced to fix this issue, over $6500 worth of repairs that I cannot afford and Ford won’t help with costs. My car is still currently drivable but isn’t safe to drive long distance as it could break at any time while I have myself and 16 month old child in the vehicle. I have a website with other Ford Edge owners having the same engine issue and needing to replace them. This is the link; [XXX] Please hold Ford accountable to announce a recall on the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11564042
Recall Date: Jan 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinders #2 and #3 and a failed engine assembly. The contact was informed that the engine assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,963.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinders #2 and #3 and a failed engine assembly. The contact was informed that the engine assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,963.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinders #2 and #3 and a failed engine assembly. The contact was informed that the engine assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,963.
Mfg Campaign: 11563779
Recall Date: Jan 5, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
My 2017 Ford Edge sport is having the same known adaptive steering issues that were covered on the previous two year models. I’ve received the warning light twice now that the adaptive steering system is initializing and I have to turn the car off or Manually select the ok option to acknowledge the msg. Nothing else happened or was obviously noticeable with the first time the light came on. Couple weeks later I had parked at a gas station 5 min from my house was out of my car less than couple min back in my car there’s no lights on to warn me of Anything when I start my car but once I pulled out into the road my steering wheel was at an obvious left turn position in order to be able to drive the car forward. I was less Than .69 miles from my house once on the road I made three total left hand turns to get to my home. And home the left last left hand turn into my driveway the steering wheel did something awkward and somehow corrected it’s self while pulling into my driveway and I parked then before turning off the car it started flashing again now this was the second time total I saw adaptive cruise initializing. Ive not gotten any other warning Info at all and the car hasn’t said or displayed any service due or required on anything just initializing and that’s it. I turned the car off and it’s been two days and hasn’t repeated anything. Yet. But the characteristics of my issue are an exact description of same car same model recall but not showing recalled for 2017 that. Can find. Could my car have been built in 2016 and in that been actually affected by the recall but somehow not included as one of the cars given model year Indicator?
Corrective Action:
My 2017 Ford Edge sport is having the same known adaptive steering issues that were covered on the previous two year models. I’ve received the warning light twice now that the adaptive steering system is initializing and I have to turn the car off or Manually select the ok option to acknowledge the msg. Nothing else happened or was obviously noticeable with the first time the light came on. Couple weeks later I had parked at a gas station 5 min from my house was out of my car less than couple min back in my car there’s no lights on to warn me of Anything when I start my car but once I pulled out into the road my steering wheel was at an obvious left turn position in order to be able to drive the car forward. I was less Than .69 miles from my house once on the road I made three total left hand turns to get to my home. And home the left last left hand turn into my driveway the steering wheel did something awkward and somehow corrected it’s self while pulling into my driveway and I parked then before turning off the car it started flashing again now this was the second time total I saw adaptive cruise initializing. Ive not gotten any other warning Info at all and the car hasn’t said or displayed any service due or required on anything just initializing and that’s it. I turned the car off and it’s been two days and hasn’t repeated anything. Yet. But the characteristics of my issue are an exact description of same car same model recall but not showing recalled for 2017 that. Can find. Could my car have been built in 2016 and in that been actually affected by the recall but somehow not included as one of the cars given model year Indicator?
Additional Notes:
My 2017 Ford Edge sport is having the same known adaptive steering issues that were covered on the previous two year models. I’ve received the warning light twice now that the adaptive steering system is initializing and I have to turn the car off or Manually select the ok option to acknowledge the msg. Nothing else happened or was obviously noticeable with the first time the light came on. Couple weeks later I had parked at a gas station 5 min from my house was out of my car less than couple min back in my car there’s no lights on to warn me of Anything when I start my car but once I pulled out into the road my steering wheel was at an obvious left turn position in order to be able to drive the car forward. I was less Than .69 miles from my house once on the road I made three total left hand turns to get to my home. And home the left last left hand turn into my driveway the steering wheel did something awkward and somehow corrected it’s self while pulling into my driveway and I parked then before turning off the car it started flashing again now this was the second time total I saw adaptive cruise initializing. Ive not gotten any other warning Info at all and the car hasn’t said or displayed any service due or required on anything just initializing and that’s it. I turned the car off and it’s been two days and hasn’t repeated anything. Yet. But the characteristics of my issue are an exact description of same car same model recall but not showing recalled for 2017 that. Can find. Could my car have been built in 2016 and in that been actually affected by the recall but somehow not included as one of the cars given model year Indicator?
Mfg Campaign: 11563441
Recall Date: Jan 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant in engine. Purchased used, put 3500 miles on car. Now 110208. Sitting at ford dealer, waiting for response from dealer who sold it to us with known issues. Took car in because heater was not working. There were not any warning lights on.
Corrective Action:
Coolant in engine. Purchased used, put 3500 miles on car. Now 110208. Sitting at ford dealer, waiting for response from dealer who sold it to us with known issues. Took car in because heater was not working. There were not any warning lights on.
Additional Notes:
Coolant in engine. Purchased used, put 3500 miles on car. Now 110208. Sitting at ford dealer, waiting for response from dealer who sold it to us with known issues. Took car in because heater was not working. There were not any warning lights on.
Mfg Campaign: 11562775
Recall Date: Dec 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant loss. The dealer performed a coolant pressure test and determined that coolant was leaking into the head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The contact stated that the vehicle was previously taken to the dealer for the recurring failure; however, the cause of the failure could not be determined. The dealer had previously replaced the spark plugs, but the failure persisted. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 27,425.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant loss. The dealer performed a coolant pressure test and determined that coolant was leaking into the head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The contact stated that the vehicle was previously taken to the dealer for the recurring failure; however, the cause of the failure could not be determined. The dealer had previously replaced the spark plugs, but the failure persisted. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 27,425.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant loss. The dealer performed a coolant pressure test and determined that coolant was leaking into the head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The contact stated that the vehicle was previously taken to the dealer for the recurring failure; however, the cause of the failure could not be determined. The dealer had previously replaced the spark plugs, but the failure persisted. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 27,425.
Mfg Campaign: 11562591
Recall Date: Dec 29, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the engine temperature gauge stated that the engine was overheated. Upon inspection it was discovered that the coolant level was low. Coolant was added but the failure reoccurred approximately one week later. The vehicle was taken to the local mechanic who determined that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the engine temperature gauge stated that the engine was overheated. Upon inspection it was discovered that the coolant level was low. Coolant was added but the failure reoccurred approximately one week later. The vehicle was taken to the local mechanic who determined that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the engine temperature gauge stated that the engine was overheated. Upon inspection it was discovered that the coolant level was low. Coolant was added but the failure reoccurred approximately one week later. The vehicle was taken to the local mechanic who determined that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Mfg Campaign: 11562280
Recall Date: Dec 28, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury