Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Twice this weekend, when I parking on a steep driveway, I put the shift lever into the park position, I turned off the vehicle and began to exit the vehicle. When I released my foot pressure on the brake pedal, the Ford Edge began to roll backward. I had to reapply pressure to the brake pedal and then engage the emergency brake to stop the vehicle from rolling. I understand that in June 2022 Ford issued a recall for almost 3 million vehicles including 509K Ford Edge models (between the years of 2015 - 2018), however my vin number was not included in the recall - [XXX] . - Yes, my safety and the safety of others was put at risk. - I am waiting to hear back from the dealership to schedule an appointment - No one has inspected the vehicle components yet (waiting to hear back from dealership to take the vehicle in) - There were no warning indications of any potential problem prior to my experience yesterday Please feel free to contact me if you have any questions, and instructions on how I should proceed. Thank you, [XXX] ; Ph: [XXX] ; email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Twice this weekend, when I parking on a steep driveway, I put the shift lever into the park position, I turned off the vehicle and began to exit the vehicle. When I released my foot pressure on the brake pedal, the Ford Edge began to roll backward. I had to reapply pressure to the brake pedal and then engage the emergency brake to stop the vehicle from rolling. I understand that in June 2022 Ford issued a recall for almost 3 million vehicles including 509K Ford Edge models (between the years of 2015 - 2018), however my vin number was not included in the recall - [XXX] . - Yes, my safety and the safety of others was put at risk. - I am waiting to hear back from the dealership to schedule an appointment - No one has inspected the vehicle components yet (waiting to hear back from dealership to take the vehicle in) - There were no warning indications of any potential problem prior to my experience yesterday Please feel free to contact me if you have any questions, and instructions on how I should proceed. Thank you, [XXX] ; Ph: [XXX] ; email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Twice this weekend, when I parking on a steep driveway, I put the shift lever into the park position, I turned off the vehicle and began to exit the vehicle. When I released my foot pressure on the brake pedal, the Ford Edge began to roll backward. I had to reapply pressure to the brake pedal and then engage the emergency brake to stop the vehicle from rolling. I understand that in June 2022 Ford issued a recall for almost 3 million vehicles including 509K Ford Edge models (between the years of 2015 - 2018), however my vin number was not included in the recall - [XXX] . - Yes, my safety and the safety of others was put at risk. - I am waiting to hear back from the dealership to schedule an appointment - No one has inspected the vehicle components yet (waiting to hear back from dealership to take the vehicle in) - There were no warning indications of any potential problem prior to my experience yesterday Please feel free to contact me if you have any questions, and instructions on how I should proceed. Thank you, [XXX] ; Ph: [XXX] ; email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11557009
Recall Date: Nov 27, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Twice this weekend, when I parking on a steep driveway, I put the shift lever into the park position, I turned off the vehicle and began to exit the vehicle. When I released my foot pressure on the brake pedal, the Ford Edge began to roll backward. I had to reapply pressure to the brake pedal and then engage the emergency brake to stop the vehicle from rolling. I understand that in June 2022 Ford issued a recall for almost 3 million vehicles including 509K Ford Edge models (between the years of 2015 - 2018), however my vin number was not included in the recall - [XXX] . - Yes, my safety and the safety of others was put at risk. - I am waiting to hear back from the dealership to schedule an appointment - No one has inspected the vehicle components yet (waiting to hear back from dealership to take the vehicle in) - There were no warning indications of any potential problem prior to my experience yesterday Please feel free to contact me if you have any questions, and instructions on how I should proceed. Thank you, [XXX] ; Ph: [XXX] ; email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Twice this weekend, when I parking on a steep driveway, I put the shift lever into the park position, I turned off the vehicle and began to exit the vehicle. When I released my foot pressure on the brake pedal, the Ford Edge began to roll backward. I had to reapply pressure to the brake pedal and then engage the emergency brake to stop the vehicle from rolling. I understand that in June 2022 Ford issued a recall for almost 3 million vehicles including 509K Ford Edge models (between the years of 2015 - 2018), however my vin number was not included in the recall - [XXX] . - Yes, my safety and the safety of others was put at risk. - I am waiting to hear back from the dealership to schedule an appointment - No one has inspected the vehicle components yet (waiting to hear back from dealership to take the vehicle in) - There were no warning indications of any potential problem prior to my experience yesterday Please feel free to contact me if you have any questions, and instructions on how I should proceed. Thank you, [XXX] ; Ph: [XXX] ; email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Twice this weekend, when I parking on a steep driveway, I put the shift lever into the park position, I turned off the vehicle and began to exit the vehicle. When I released my foot pressure on the brake pedal, the Ford Edge began to roll backward. I had to reapply pressure to the brake pedal and then engage the emergency brake to stop the vehicle from rolling. I understand that in June 2022 Ford issued a recall for almost 3 million vehicles including 509K Ford Edge models (between the years of 2015 - 2018), however my vin number was not included in the recall - [XXX] . - Yes, my safety and the safety of others was put at risk. - I am waiting to hear back from the dealership to schedule an appointment - No one has inspected the vehicle components yet (waiting to hear back from dealership to take the vehicle in) - There were no warning indications of any potential problem prior to my experience yesterday Please feel free to contact me if you have any questions, and instructions on how I should proceed. Thank you, [XXX] ; Ph: [XXX] ; email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11557009
Recall Date: Nov 27, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Twice this weekend, when I parking on a steep driveway, I put the shift lever into the park position, I turned off the vehicle and began to exit the vehicle. When I released my foot pressure on the brake pedal, the Ford Edge began to roll backward. I had to reapply pressure to the brake pedal and then engage the emergency brake to stop the vehicle from rolling. I understand that in June 2022 Ford issued a recall for almost 3 million vehicles including 509K Ford Edge models (between the years of 2015 - 2018), however my vin number was not included in the recall - [XXX] . - Yes, my safety and the safety of others was put at risk. - I am waiting to hear back from the dealership to schedule an appointment - No one has inspected the vehicle components yet (waiting to hear back from dealership to take the vehicle in) - There were no warning indications of any potential problem prior to my experience yesterday Please feel free to contact me if you have any questions, and instructions on how I should proceed. Thank you, [XXX] ; Ph: [XXX] ; email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Twice this weekend, when I parking on a steep driveway, I put the shift lever into the park position, I turned off the vehicle and began to exit the vehicle. When I released my foot pressure on the brake pedal, the Ford Edge began to roll backward. I had to reapply pressure to the brake pedal and then engage the emergency brake to stop the vehicle from rolling. I understand that in June 2022 Ford issued a recall for almost 3 million vehicles including 509K Ford Edge models (between the years of 2015 - 2018), however my vin number was not included in the recall - [XXX] . - Yes, my safety and the safety of others was put at risk. - I am waiting to hear back from the dealership to schedule an appointment - No one has inspected the vehicle components yet (waiting to hear back from dealership to take the vehicle in) - There were no warning indications of any potential problem prior to my experience yesterday Please feel free to contact me if you have any questions, and instructions on how I should proceed. Thank you, [XXX] ; Ph: [XXX] ; email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Twice this weekend, when I parking on a steep driveway, I put the shift lever into the park position, I turned off the vehicle and began to exit the vehicle. When I released my foot pressure on the brake pedal, the Ford Edge began to roll backward. I had to reapply pressure to the brake pedal and then engage the emergency brake to stop the vehicle from rolling. I understand that in June 2022 Ford issued a recall for almost 3 million vehicles including 509K Ford Edge models (between the years of 2015 - 2018), however my vin number was not included in the recall - [XXX] . - Yes, my safety and the safety of others was put at risk. - I am waiting to hear back from the dealership to schedule an appointment - No one has inspected the vehicle components yet (waiting to hear back from dealership to take the vehicle in) - There were no warning indications of any potential problem prior to my experience yesterday Please feel free to contact me if you have any questions, and instructions on how I should proceed. Thank you, [XXX] ; Ph: [XXX] ; email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11557009
Recall Date: Nov 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission developed a very hard first to second shift and drive to reverse sounded like the transmission had fallen out of the car. I have Fords blue oval warranty and my car has been at the dealer for 6 weeks now. I was only provided a loaner for 10 days.
Corrective Action:
Transmission developed a very hard first to second shift and drive to reverse sounded like the transmission had fallen out of the car. I have Fords blue oval warranty and my car has been at the dealer for 6 weeks now. I was only provided a loaner for 10 days.
Additional Notes:
Transmission developed a very hard first to second shift and drive to reverse sounded like the transmission had fallen out of the car. I have Fords blue oval warranty and my car has been at the dealer for 6 weeks now. I was only provided a loaner for 10 days.
Mfg Campaign: 11556186
Recall Date: Nov 21, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at 70 MPH and approaching an exit, the brake pedal was depressed but the brakes failed to engage. As a result, the driver crashed into a vehicle in front that was stopped at a red light. The air bag deployed. No warning light was illuminated. A police report was filed. There was a six-year-old daughter occupant seated at the rear driver's at the time of the failure. Both received minor abrasions. The driver had a seat belt abrasion on her collarbone. The daughter had a seatbelt abrasion in the lower abdomen. Medical treatment was needed and both received blood tests to make sure there was no damage to the liver. The vehicle was towed to a lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at 70 MPH and approaching an exit, the brake pedal was depressed but the brakes failed to engage. As a result, the driver crashed into a vehicle in front that was stopped at a red light. The air bag deployed. No warning light was illuminated. A police report was filed. There was a six-year-old daughter occupant seated at the rear driver's at the time of the failure. Both received minor abrasions. The driver had a seat belt abrasion on her collarbone. The daughter had a seatbelt abrasion in the lower abdomen. Medical treatment was needed and both received blood tests to make sure there was no damage to the liver. The vehicle was towed to a lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at 70 MPH and approaching an exit, the brake pedal was depressed but the brakes failed to engage. As a result, the driver crashed into a vehicle in front that was stopped at a red light. The air bag deployed. No warning light was illuminated. A police report was filed. There was a six-year-old daughter occupant seated at the rear driver's at the time of the failure. Both received minor abrasions. The driver had a seat belt abrasion on her collarbone. The daughter had a seatbelt abrasion in the lower abdomen. Medical treatment was needed and both received blood tests to make sure there was no damage to the liver. The vehicle was towed to a lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.
Mfg Campaign: 11556231
Recall Date: Nov 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaks in to the motor totally ruining the motor, overheating and leaving people on the side of the road. In some cases catching on fire. There has been lemon cases filed and class action lawsuits. Families are left without a vehicle and ruined credit due to not being able to replace motors and other parts needed out of pocket. Ford needs to be held reliable!
Corrective Action:
Coolant leaks in to the motor totally ruining the motor, overheating and leaving people on the side of the road. In some cases catching on fire. There has been lemon cases filed and class action lawsuits. Families are left without a vehicle and ruined credit due to not being able to replace motors and other parts needed out of pocket. Ford needs to be held reliable!
Additional Notes:
Coolant leaks in to the motor totally ruining the motor, overheating and leaving people on the side of the road. In some cases catching on fire. There has been lemon cases filed and class action lawsuits. Families are left without a vehicle and ruined credit due to not being able to replace motors and other parts needed out of pocket. Ford needs to be held reliable!
Mfg Campaign: 11555716
Recall Date: Nov 17, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 60 MPH, there was a loud bang and the contact saw broken glass entering the interior of the vehicle. After a visual inspection of the exterior of the vehicle, the contact became aware that the sunroof glass had shattered. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V205000 (Structure), but the VIN was not included. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 68,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 60 MPH, there was a loud bang and the contact saw broken glass entering the interior of the vehicle. After a visual inspection of the exterior of the vehicle, the contact became aware that the sunroof glass had shattered. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V205000 (Structure), but the VIN was not included. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 68,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 60 MPH, there was a loud bang and the contact saw broken glass entering the interior of the vehicle. After a visual inspection of the exterior of the vehicle, the contact became aware that the sunroof glass had shattered. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V205000 (Structure), but the VIN was not included. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 68,000.
Mfg Campaign: 11555532
Recall Date: Nov 16, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning illuminated. The contact stated that the vehicle was driven to an independent mechanic who diagnosed and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The contact researched online and related the failure to Technical Service Bulletin - 2.0L EcoBoost number 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 51,194.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning illuminated. The contact stated that the vehicle was driven to an independent mechanic who diagnosed and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The contact researched online and related the failure to Technical Service Bulletin - 2.0L EcoBoost number 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 51,194.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning illuminated. The contact stated that the vehicle was driven to an independent mechanic who diagnosed and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The contact researched online and related the failure to Technical Service Bulletin - 2.0L EcoBoost number 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 51,194.
Mfg Campaign: 11554920
Recall Date: Nov 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle's check engine light came on, so I took it to my dealer. They took a look and they said they found that the coolant was down. Upon further diagnosis, my vehicle needs a new engine. This is a know problem with the 2.0 Ecoboost engine. I found a TSB on this problem through the nhtsa.gov website, which tells me they know there is a problem. I contacted Ford and because I do not have a history of purchasing new vehicles, they couldn't offer any good will financial assistance. I am more than willing to help pay for some of the repair, as is my dealer. Ford knows that there is a problem with this engine, and will not help correct it. It has created a very difficult financial situation for my family, as I have 3 young children.
Corrective Action:
My vehicle's check engine light came on, so I took it to my dealer. They took a look and they said they found that the coolant was down. Upon further diagnosis, my vehicle needs a new engine. This is a know problem with the 2.0 Ecoboost engine. I found a TSB on this problem through the nhtsa.gov website, which tells me they know there is a problem. I contacted Ford and because I do not have a history of purchasing new vehicles, they couldn't offer any good will financial assistance. I am more than willing to help pay for some of the repair, as is my dealer. Ford knows that there is a problem with this engine, and will not help correct it. It has created a very difficult financial situation for my family, as I have 3 young children.
Additional Notes:
My vehicle's check engine light came on, so I took it to my dealer. They took a look and they said they found that the coolant was down. Upon further diagnosis, my vehicle needs a new engine. This is a know problem with the 2.0 Ecoboost engine. I found a TSB on this problem through the nhtsa.gov website, which tells me they know there is a problem. I contacted Ford and because I do not have a history of purchasing new vehicles, they couldn't offer any good will financial assistance. I am more than willing to help pay for some of the repair, as is my dealer. Ford knows that there is a problem with this engine, and will not help correct it. It has created a very difficult financial situation for my family, as I have 3 young children.
Mfg Campaign: 11554304
Recall Date: Nov 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 ford edge started running rough and almost dying. Low rpms. The engine cracked allowing antifreeze to leak into the cylinders causing it to miss and overheat. Ford put out a service bulletin TSB#22-2229 addressing the "coolant intrusion" problem. So far they have not issued a recall.
Corrective Action:
My 2017 ford edge started running rough and almost dying. Low rpms. The engine cracked allowing antifreeze to leak into the cylinders causing it to miss and overheat. Ford put out a service bulletin TSB#22-2229 addressing the "coolant intrusion" problem. So far they have not issued a recall.
Additional Notes:
My 2017 ford edge started running rough and almost dying. Low rpms. The engine cracked allowing antifreeze to leak into the cylinders causing it to miss and overheat. Ford put out a service bulletin TSB#22-2229 addressing the "coolant intrusion" problem. So far they have not issued a recall.
Mfg Campaign: 11554418
Recall Date: Nov 9, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to shudder and made an abnormal sound from the engine compartment before briefly losing motive power. However, after releasing the accelerator pedal, the vehicle returned to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had caused a failure in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnosis and recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to shudder and made an abnormal sound from the engine compartment before briefly losing motive power. However, after releasing the accelerator pedal, the vehicle returned to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had caused a failure in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnosis and recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to shudder and made an abnormal sound from the engine compartment before briefly losing motive power. However, after releasing the accelerator pedal, the vehicle returned to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had caused a failure in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnosis and recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.
Mfg Campaign: 11554065
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Wheels on the 2017 ford edge with 20 inch wheels keeps cracking where tire bead seat is.
Corrective Action:
Wheels on the 2017 ford edge with 20 inch wheels keeps cracking where tire bead seat is.
Additional Notes:
Wheels on the 2017 ford edge with 20 inch wheels keeps cracking where tire bead seat is.
Mfg Campaign: 11554086
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who discovered a misfire in cylinder #3, as well as a minor oil leak. The spark plugs were replaced; however, the check engine and coolant warning lights both flashed on the instrument panel. The vehicle was taken back to the mechanic where it was discovered that the coolant level was low due to coolant leak into cylinder #3. The dealer and the manufacturer were notified of the failure; however, the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who discovered a misfire in cylinder #3, as well as a minor oil leak. The spark plugs were replaced; however, the check engine and coolant warning lights both flashed on the instrument panel. The vehicle was taken back to the mechanic where it was discovered that the coolant level was low due to coolant leak into cylinder #3. The dealer and the manufacturer were notified of the failure; however, the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who discovered a misfire in cylinder #3, as well as a minor oil leak. The spark plugs were replaced; however, the check engine and coolant warning lights both flashed on the instrument panel. The vehicle was taken back to the mechanic where it was discovered that the coolant level was low due to coolant leak into cylinder #3. The dealer and the manufacturer were notified of the failure; however, the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 65,000.
Mfg Campaign: 11553735
Recall Date: Nov 6, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who discovered a misfire in cylinder #3, as well as a minor oil leak. The spark plugs were replaced; however, the check engine and coolant warning lights both flashed on the instrument panel. The vehicle was taken back to the mechanic where it was discovered that the coolant level was low due to coolant leak into cylinder #3. The dealer and the manufacturer were notified of the failure; however, the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who discovered a misfire in cylinder #3, as well as a minor oil leak. The spark plugs were replaced; however, the check engine and coolant warning lights both flashed on the instrument panel. The vehicle was taken back to the mechanic where it was discovered that the coolant level was low due to coolant leak into cylinder #3. The dealer and the manufacturer were notified of the failure; however, the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who discovered a misfire in cylinder #3, as well as a minor oil leak. The spark plugs were replaced; however, the check engine and coolant warning lights both flashed on the instrument panel. The vehicle was taken back to the mechanic where it was discovered that the coolant level was low due to coolant leak into cylinder #3. The dealer and the manufacturer were notified of the failure; however, the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 65,000.
Mfg Campaign: 11553735
Recall Date: Nov 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Faulty head / head gasket allowed water intrusion into the cylinder.
Corrective Action:
Faulty head / head gasket allowed water intrusion into the cylinder.
Additional Notes:
Faulty head / head gasket allowed water intrusion into the cylinder.
Mfg Campaign: 11553542
Recall Date: Nov 4, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 60 MPH, the vehicle was sputtering and jerking. There was no warning light illuminated. The contact stated that she decelerated and drove to the residence. The contact stated that the failure recurred while her husband was driving. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the torque converter was falling apart inside the transmission, which was contaminating the transmission. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 60 MPH, the vehicle was sputtering and jerking. There was no warning light illuminated. The contact stated that she decelerated and drove to the residence. The contact stated that the failure recurred while her husband was driving. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the torque converter was falling apart inside the transmission, which was contaminating the transmission. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 60 MPH, the vehicle was sputtering and jerking. There was no warning light illuminated. The contact stated that she decelerated and drove to the residence. The contact stated that the failure recurred while her husband was driving. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the torque converter was falling apart inside the transmission, which was contaminating the transmission. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,000.
Mfg Campaign: 11553390
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that at start-up, the vehicle was idling very rough. The contact stated while driving at 5 MPH, the vehicle sputtered and hesitated while accelerating. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed by the dealer. The contact was informed that the failure was due to coolant leaking into cylinder #1. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that at start-up, the vehicle was idling very rough. The contact stated while driving at 5 MPH, the vehicle sputtered and hesitated while accelerating. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed by the dealer. The contact was informed that the failure was due to coolant leaking into cylinder #1. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that at start-up, the vehicle was idling very rough. The contact stated while driving at 5 MPH, the vehicle sputtered and hesitated while accelerating. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed by the dealer. The contact was informed that the failure was due to coolant leaking into cylinder #1. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Mfg Campaign: 11553394
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11553154
Recall Date: Nov 2, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11553154
Recall Date: Nov 2, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that after the vehicle was parked, the vehicle could not be restarted. The vehicle was towed to the local service center who replaced the battery and confirmed that the alternator was operating normally. The failure reoccurred, and the battery was replaced on two additional occasions. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 95,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that after the vehicle was parked, the vehicle could not be restarted. The vehicle was towed to the local service center who replaced the battery and confirmed that the alternator was operating normally. The failure reoccurred, and the battery was replaced on two additional occasions. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 95,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that after the vehicle was parked, the vehicle could not be restarted. The vehicle was towed to the local service center who replaced the battery and confirmed that the alternator was operating normally. The failure reoccurred, and the battery was replaced on two additional occasions. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 95,000.
Mfg Campaign: 11553157
Recall Date: Nov 2, 2023
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