Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Defective engine design allows coolant to infiltrate into the cylinder combustion chamber.
Corrective Action:
Defective engine design allows coolant to infiltrate into the cylinder combustion chamber.
Additional Notes:
Defective engine design allows coolant to infiltrate into the cylinder combustion chamber.
Mfg Campaign: 11550055
Recall Date: Oct 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on after rough start. Had dealership check 9/28 and coolant is leaking into the 2nd cylinder requiring engine replacement. 71K Miles on car.
Corrective Action:
Check engine light came on after rough start. Had dealership check 9/28 and coolant is leaking into the 2nd cylinder requiring engine replacement. 71K Miles on car.
Additional Notes:
Check engine light came on after rough start. Had dealership check 9/28 and coolant is leaking into the 2nd cylinder requiring engine replacement. 71K Miles on car.
Mfg Campaign: 11549923
Recall Date: Oct 14, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Check engine light came on after rough start. Had dealership check 9/28 and coolant is leaking into the 2nd cylinder requiring engine replacement. 71K Miles on car.
Corrective Action:
Check engine light came on after rough start. Had dealership check 9/28 and coolant is leaking into the 2nd cylinder requiring engine replacement. 71K Miles on car.
Additional Notes:
Check engine light came on after rough start. Had dealership check 9/28 and coolant is leaking into the 2nd cylinder requiring engine replacement. 71K Miles on car.
Mfg Campaign: 11549923
Recall Date: Oct 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.
Corrective Action:
Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.
Additional Notes:
Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.
Mfg Campaign: 11549928
Recall Date: Oct 14, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.
Corrective Action:
Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.
Additional Notes:
Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.
Mfg Campaign: 11549928
Recall Date: Oct 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine 2.0 had coolant leak at 71k miles went off extended warranty a month before this was January 2023 we took to ford was informed it need a new engine. On driving it home truck was overheating and turbo charger was glowing red. Had it towed to HCC college auto shop where it sits. Ford motor company has put out many service bulletin on this series of engine but done nothing to remedy problem. Why isn't this engine recall due to faulty design.
Corrective Action:
Engine 2.0 had coolant leak at 71k miles went off extended warranty a month before this was January 2023 we took to ford was informed it need a new engine. On driving it home truck was overheating and turbo charger was glowing red. Had it towed to HCC college auto shop where it sits. Ford motor company has put out many service bulletin on this series of engine but done nothing to remedy problem. Why isn't this engine recall due to faulty design.
Additional Notes:
Engine 2.0 had coolant leak at 71k miles went off extended warranty a month before this was January 2023 we took to ford was informed it need a new engine. On driving it home truck was overheating and turbo charger was glowing red. Had it towed to HCC college auto shop where it sits. Ford motor company has put out many service bulletin on this series of engine but done nothing to remedy problem. Why isn't this engine recall due to faulty design.
Mfg Campaign: 11549348
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant began getting into the cylinders causing the car to shake upon start-up. Trusted mechanics have told me this is a known issue with this type of engine. They are saying the engine needs to be replaced at a cost upwards of $8,000 All regular maintenance on this vehicle is up to date, and it is an engine flaw that is causing this. Ford needs to be responsible for engine replacement. There are multiple Ford Edge owners with the same complaint.
Corrective Action:
Engine coolant began getting into the cylinders causing the car to shake upon start-up. Trusted mechanics have told me this is a known issue with this type of engine. They are saying the engine needs to be replaced at a cost upwards of $8,000 All regular maintenance on this vehicle is up to date, and it is an engine flaw that is causing this. Ford needs to be responsible for engine replacement. There are multiple Ford Edge owners with the same complaint.
Additional Notes:
Engine coolant began getting into the cylinders causing the car to shake upon start-up. Trusted mechanics have told me this is a known issue with this type of engine. They are saying the engine needs to be replaced at a cost upwards of $8,000 All regular maintenance on this vehicle is up to date, and it is an engine flaw that is causing this. Ford needs to be responsible for engine replacement. There are multiple Ford Edge owners with the same complaint.
Mfg Campaign: 11549124
Recall Date: Oct 10, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the engine would shake upon the start of the vehicle as the check engine warning light illuminated. The contact called Bert Ogden Ford(13752 Lupine Rd, Lyford, TX 78569) where she was informed that a callback would be received however had not heard back. The contact also stated that while the vehicle was idle in a parking lot, the temperature increased and the engine was shut off. After the engine had cooled, the contact attempted to restart the vehicle but the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed due to a gasket leak. The manufacturer was notified of the failure and they referred her to a different dealer. The vehicle was driven to another dealer where they confirmed the engine failure diagnosis and informed that the VIN was not included in any recalls. The vehicle had yet to be repaired and remained in the dealer's possession. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the engine would shake upon the start of the vehicle as the check engine warning light illuminated. The contact called Bert Ogden Ford(13752 Lupine Rd, Lyford, TX 78569) where she was informed that a callback would be received however had not heard back. The contact also stated that while the vehicle was idle in a parking lot, the temperature increased and the engine was shut off. After the engine had cooled, the contact attempted to restart the vehicle but the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed due to a gasket leak. The manufacturer was notified of the failure and they referred her to a different dealer. The vehicle was driven to another dealer where they confirmed the engine failure diagnosis and informed that the VIN was not included in any recalls. The vehicle had yet to be repaired and remained in the dealer's possession. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the engine would shake upon the start of the vehicle as the check engine warning light illuminated. The contact called Bert Ogden Ford(13752 Lupine Rd, Lyford, TX 78569) where she was informed that a callback would be received however had not heard back. The contact also stated that while the vehicle was idle in a parking lot, the temperature increased and the engine was shut off. After the engine had cooled, the contact attempted to restart the vehicle but the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed due to a gasket leak. The manufacturer was notified of the failure and they referred her to a different dealer. The vehicle was driven to another dealer where they confirmed the engine failure diagnosis and informed that the VIN was not included in any recalls. The vehicle had yet to be repaired and remained in the dealer's possession. The failure mileage was approximately 65,000.
Mfg Campaign: 11549164
Recall Date: Oct 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My Ford Edge started running rough with white smoke from the tailpipe then a check engine light came on with the codes P0316 and P0301. Dealer stated that there was a coolant intrusion into the engine and the engine would need to be replaced.
Corrective Action:
My Ford Edge started running rough with white smoke from the tailpipe then a check engine light came on with the codes P0316 and P0301. Dealer stated that there was a coolant intrusion into the engine and the engine would need to be replaced.
Additional Notes:
My Ford Edge started running rough with white smoke from the tailpipe then a check engine light came on with the codes P0316 and P0301. Dealer stated that there was a coolant intrusion into the engine and the engine would need to be replaced.
Mfg Campaign: 11548970
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Car started misfiring due to coolant intrusion in cylinder 2. Had to immediately pull over to side of highway during rush hour traffic. Car is just outside manufacturer power train warranty. This is a known issue by Ford, the dealer community, service contract providers and independent mechanics. We purchased this car used that was serviced at dealers to now find out that this engine has known issues and are subject to a $12k long block replacement. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Car started misfiring due to coolant intrusion in cylinder 2. Had to immediately pull over to side of highway during rush hour traffic. Car is just outside manufacturer power train warranty. This is a known issue by Ford, the dealer community, service contract providers and independent mechanics. We purchased this car used that was serviced at dealers to now find out that this engine has known issues and are subject to a $12k long block replacement. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Car started misfiring due to coolant intrusion in cylinder 2. Had to immediately pull over to side of highway during rush hour traffic. Car is just outside manufacturer power train warranty. This is a known issue by Ford, the dealer community, service contract providers and independent mechanics. We purchased this car used that was serviced at dealers to now find out that this engine has known issues and are subject to a $12k long block replacement. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11548365
Recall Date: Oct 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant began getting into the cylinders causing white smoke and the car to shake upon start-up. This would result in the engine failing emissions testing and worse. In talking with multiple mechanics I have been told that this is a known issue with this type of engine. The car is just over 5 years old and has 66,000 miles but now needs most of the engine replaced. All regular maintenance on this vehicle was up to date, and it is an engine flaw that is causing this, yet Ford is not willing to assist in the engine replacement.
Corrective Action:
Engine coolant began getting into the cylinders causing white smoke and the car to shake upon start-up. This would result in the engine failing emissions testing and worse. In talking with multiple mechanics I have been told that this is a known issue with this type of engine. The car is just over 5 years old and has 66,000 miles but now needs most of the engine replaced. All regular maintenance on this vehicle was up to date, and it is an engine flaw that is causing this, yet Ford is not willing to assist in the engine replacement.
Additional Notes:
Engine coolant began getting into the cylinders causing white smoke and the car to shake upon start-up. This would result in the engine failing emissions testing and worse. In talking with multiple mechanics I have been told that this is a known issue with this type of engine. The car is just over 5 years old and has 66,000 miles but now needs most of the engine replaced. All regular maintenance on this vehicle was up to date, and it is an engine flaw that is causing this, yet Ford is not willing to assist in the engine replacement.
Mfg Campaign: 11548223
Recall Date: Oct 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 and again with the flex plate with 22n12 which is a part directly related to the torque converter. This appears to be a safety issue with this vehicle that nobody will address.
Corrective Action:
This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 and again with the flex plate with 22n12 which is a part directly related to the torque converter. This appears to be a safety issue with this vehicle that nobody will address.
Additional Notes:
This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 and again with the flex plate with 22n12 which is a part directly related to the torque converter. This appears to be a safety issue with this vehicle that nobody will address.
Mfg Campaign: 11548267
Recall Date: Oct 4, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 and again with the flex plate with 22n12 which is a part directly related to the torque converter. This appears to be a safety issue with this vehicle that nobody will address.
Corrective Action:
This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 and again with the flex plate with 22n12 which is a part directly related to the torque converter. This appears to be a safety issue with this vehicle that nobody will address.
Additional Notes:
This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 and again with the flex plate with 22n12 which is a part directly related to the torque converter. This appears to be a safety issue with this vehicle that nobody will address.
Mfg Campaign: 11548267
Recall Date: Oct 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Rough start up with white smoke coming out of the exhaust. Then when on the highway around 70mph vehicle rapidly decreased in speed and would not accelerate. I was able to get the vehicle home and then it would not start again. Had it towed to a Ford Dealership where they stated that coolant was leaking into cylinder #2 and the engine would need to be replaced with an estimated cost of $8800 plus taxes. NHTSA needs to force Ford into a recall with all of the issues with the 2.0L Ecoboost engine.
Corrective Action:
Rough start up with white smoke coming out of the exhaust. Then when on the highway around 70mph vehicle rapidly decreased in speed and would not accelerate. I was able to get the vehicle home and then it would not start again. Had it towed to a Ford Dealership where they stated that coolant was leaking into cylinder #2 and the engine would need to be replaced with an estimated cost of $8800 plus taxes. NHTSA needs to force Ford into a recall with all of the issues with the 2.0L Ecoboost engine.
Additional Notes:
Rough start up with white smoke coming out of the exhaust. Then when on the highway around 70mph vehicle rapidly decreased in speed and would not accelerate. I was able to get the vehicle home and then it would not start again. Had it towed to a Ford Dealership where they stated that coolant was leaking into cylinder #2 and the engine would need to be replaced with an estimated cost of $8800 plus taxes. NHTSA needs to force Ford into a recall with all of the issues with the 2.0L Ecoboost engine.
Mfg Campaign: 11548024
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while her husband was driving approximately 40 MPH, the check engine warning light illuminated. The contact's husband was able to drive to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was taken to the dealer, where the same assessment was made; the engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair cost. Additionally, the manufacturer provided an extended warranty coverage for 3 years or 36,000 miles. The failure mileage was approximately 48,076.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while her husband was driving approximately 40 MPH, the check engine warning light illuminated. The contact's husband was able to drive to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was taken to the dealer, where the same assessment was made; the engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair cost. Additionally, the manufacturer provided an extended warranty coverage for 3 years or 36,000 miles. The failure mileage was approximately 48,076.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while her husband was driving approximately 40 MPH, the check engine warning light illuminated. The contact's husband was able to drive to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was taken to the dealer, where the same assessment was made; the engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair cost. Additionally, the manufacturer provided an extended warranty coverage for 3 years or 36,000 miles. The failure mileage was approximately 48,076.
Mfg Campaign: 11547726
Recall Date: Oct 2, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into cylinder. Engine running rough and overheating. Available for inspection upon request. Risk of engine failure/power loss while driving. Confirmed by mechanic. Vehicle has not been inspected by the manufacturer, police, insurance representatives or other. No warning of this issue. Engine light on for purge valve issue at present time. Upon conducting research, this is a well-known issue with this engine (2.0 liter Ecoboost). Thank you for any help you're able to provide as this is a very expensive engine replacement or a practically useless vehicle I still owe $7,000 on.
Corrective Action:
Coolant leaking into cylinder. Engine running rough and overheating. Available for inspection upon request. Risk of engine failure/power loss while driving. Confirmed by mechanic. Vehicle has not been inspected by the manufacturer, police, insurance representatives or other. No warning of this issue. Engine light on for purge valve issue at present time. Upon conducting research, this is a well-known issue with this engine (2.0 liter Ecoboost). Thank you for any help you're able to provide as this is a very expensive engine replacement or a practically useless vehicle I still owe $7,000 on.
Additional Notes:
Coolant leaking into cylinder. Engine running rough and overheating. Available for inspection upon request. Risk of engine failure/power loss while driving. Confirmed by mechanic. Vehicle has not been inspected by the manufacturer, police, insurance representatives or other. No warning of this issue. Engine light on for purge valve issue at present time. Upon conducting research, this is a well-known issue with this engine (2.0 liter Ecoboost). Thank you for any help you're able to provide as this is a very expensive engine replacement or a practically useless vehicle I still owe $7,000 on.
Mfg Campaign: 11547105
Recall Date: Sep 28, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Corrective Action:
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Additional Notes:
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Mfg Campaign: 11546346
Recall Date: Sep 25, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Corrective Action:
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Additional Notes:
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Mfg Campaign: 11546346
Recall Date: Sep 25, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the vehicle was sputtering and needed several attempts to start. The contact stated while driving approximately 55 MPH, there was white smoke coming from the exhaust. The service engine warning light illuminated, and the engine was overheating. The contact pulled over, turned off the vehicle, and had the vehicle towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the vehicle was not included. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 69,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the vehicle was sputtering and needed several attempts to start. The contact stated while driving approximately 55 MPH, there was white smoke coming from the exhaust. The service engine warning light illuminated, and the engine was overheating. The contact pulled over, turned off the vehicle, and had the vehicle towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the vehicle was not included. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 69,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the vehicle was sputtering and needed several attempts to start. The contact stated while driving approximately 55 MPH, there was white smoke coming from the exhaust. The service engine warning light illuminated, and the engine was overheating. The contact pulled over, turned off the vehicle, and had the vehicle towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the vehicle was not included. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 69,000.
Mfg Campaign: 11545771
Recall Date: Sep 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car is leaking coolant and the head gasket is blown and this car up to date. From what I’ve read, this is a common occurrence amongst Ford Edge owners
Corrective Action:
My car is leaking coolant and the head gasket is blown and this car up to date. From what I’ve read, this is a common occurrence amongst Ford Edge owners
Additional Notes:
My car is leaking coolant and the head gasket is blown and this car up to date. From what I’ve read, this is a common occurrence amongst Ford Edge owners
Mfg Campaign: 11545724
Recall Date: Sep 20, 2023
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury