Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the engine overheated. The contact stated that the vehicle started misfiring. The contact then stated that there was white smoke coming from the exhaust pipe. The contact discovered that the coolant reservoir was empty after a recent fill up. The contact was an independent mechanic who diagnosed the failure as a misfire in cylinder #1 and coolant leaking into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the engine overheated. The contact stated that the vehicle started misfiring. The contact then stated that there was white smoke coming from the exhaust pipe. The contact discovered that the coolant reservoir was empty after a recent fill up. The contact was an independent mechanic who diagnosed the failure as a misfire in cylinder #1 and coolant leaking into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the engine overheated. The contact stated that the vehicle started misfiring. The contact then stated that there was white smoke coming from the exhaust pipe. The contact discovered that the coolant reservoir was empty after a recent fill up. The contact was an independent mechanic who diagnosed the failure as a misfire in cylinder #1 and coolant leaking into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.
Mfg Campaign: 11545354
Recall Date: Sep 19, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and vehicle started to hesitate while driving. The contact also stated that there was heavy white smoke coming from the tailpipe. The vehicle was taken to a dealer and diagnosed with coolant intrusion into cylinder #2, which caused engine damage. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 52,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and vehicle started to hesitate while driving. The contact also stated that there was heavy white smoke coming from the tailpipe. The vehicle was taken to a dealer and diagnosed with coolant intrusion into cylinder #2, which caused engine damage. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 52,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and vehicle started to hesitate while driving. The contact also stated that there was heavy white smoke coming from the tailpipe. The vehicle was taken to a dealer and diagnosed with coolant intrusion into cylinder #2, which caused engine damage. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 52,000.
Mfg Campaign: 11545218
Recall Date: Sep 18, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I recently bought a 2017 Ford Edge back May 2022, my flex plate broke at 121,000 miles and the manufacturer will not cover it after 120,000 at all. I see this is an issue with many of these Ford edges. They are saying it’s a “customer satisfaction program” not a recall. I don’t understand why not, when it is in fact, a safety issue and the flex plate was a recall before back in 2018 for this same model vehicle. This caused my whole transmission to go due to this issue within an hour of hearing rattling then metal grinding and now it’s in a shop not drivable, I thankfully got home and put my car in park in my driveway and then my car wouldn’t move.
Corrective Action:
I recently bought a 2017 Ford Edge back May 2022, my flex plate broke at 121,000 miles and the manufacturer will not cover it after 120,000 at all. I see this is an issue with many of these Ford edges. They are saying it’s a “customer satisfaction program” not a recall. I don’t understand why not, when it is in fact, a safety issue and the flex plate was a recall before back in 2018 for this same model vehicle. This caused my whole transmission to go due to this issue within an hour of hearing rattling then metal grinding and now it’s in a shop not drivable, I thankfully got home and put my car in park in my driveway and then my car wouldn’t move.
Additional Notes:
I recently bought a 2017 Ford Edge back May 2022, my flex plate broke at 121,000 miles and the manufacturer will not cover it after 120,000 at all. I see this is an issue with many of these Ford edges. They are saying it’s a “customer satisfaction program” not a recall. I don’t understand why not, when it is in fact, a safety issue and the flex plate was a recall before back in 2018 for this same model vehicle. This caused my whole transmission to go due to this issue within an hour of hearing rattling then metal grinding and now it’s in a shop not drivable, I thankfully got home and put my car in park in my driveway and then my car wouldn’t move.
Mfg Campaign: 11544349
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine block was cracked at 62,355 miles (out of warranty) and had to be replaced. Upon further investigation, this is not an uncommon problem with this year/model of car.
Corrective Action:
The engine block was cracked at 62,355 miles (out of warranty) and had to be replaced. Upon further investigation, this is not an uncommon problem with this year/model of car.
Additional Notes:
The engine block was cracked at 62,355 miles (out of warranty) and had to be replaced. Upon further investigation, this is not an uncommon problem with this year/model of car.
Mfg Campaign: 11544380
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I own a 2017 Ford Edge. The contact stated that while driving the check engine warning light illuminated also would miss when started. The vehicle was taken Mac Haik Ford in Pasadena, Texas, where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The engine would cost over $8000.00, luckily I had purchased an extended warranty & it only cost me $100.00. This is a very common problems & Ford should be made to recall for this problem, since the engine cost $8000.00 Ford won`t do it unless made too.
Corrective Action:
I own a 2017 Ford Edge. The contact stated that while driving the check engine warning light illuminated also would miss when started. The vehicle was taken Mac Haik Ford in Pasadena, Texas, where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The engine would cost over $8000.00, luckily I had purchased an extended warranty & it only cost me $100.00. This is a very common problems & Ford should be made to recall for this problem, since the engine cost $8000.00 Ford won`t do it unless made too.
Additional Notes:
I own a 2017 Ford Edge. The contact stated that while driving the check engine warning light illuminated also would miss when started. The vehicle was taken Mac Haik Ford in Pasadena, Texas, where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The engine would cost over $8000.00, luckily I had purchased an extended warranty & it only cost me $100.00. This is a very common problems & Ford should be made to recall for this problem, since the engine cost $8000.00 Ford won`t do it unless made too.
Mfg Campaign: 11544025
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The problem started off with the check engine light coming on and overheating. The Edge was swallowing antifreeze at a crazy rate. Then, while driving, the engine overheat warning came on and the power was decreased to zero forcing me to pull over. There was white smoke coming out and it had a terrible smell. I took my car to Pep Boys, and they said the Edge was misfiring on 2 cylinders. Their solution was to change the ignition coils. I got the Edge back and it was no better, and the check engine light came back on again and it would not start. I returned it to Pep Boys again, and this time they said the idle control valve was bad. They replaced it, and upon picking it up the check engine light came right back on again. I again returned it to Pep Boys, and this time they said I had dirty oil (even though I had a synthetic oil change 3 weeks prior), so they flushed out the engine oil and installed new spark plugs/tune-up. I picked the Edge up later that day, and again the check engine light came on. Having had enough of Pep Boys, I finally took my Edge back to my local Ford Dealership for service. They said that the entire engine needed to be replaced due to coolant leaking into 3 cylinders. The dealer said this is a well-documented problem with the 2017 Ford Edge 2.0L EcoBoost engine. I only wish someone pointed this engine issue out when I bought it!
Corrective Action:
The problem started off with the check engine light coming on and overheating. The Edge was swallowing antifreeze at a crazy rate. Then, while driving, the engine overheat warning came on and the power was decreased to zero forcing me to pull over. There was white smoke coming out and it had a terrible smell. I took my car to Pep Boys, and they said the Edge was misfiring on 2 cylinders. Their solution was to change the ignition coils. I got the Edge back and it was no better, and the check engine light came back on again and it would not start. I returned it to Pep Boys again, and this time they said the idle control valve was bad. They replaced it, and upon picking it up the check engine light came right back on again. I again returned it to Pep Boys, and this time they said I had dirty oil (even though I had a synthetic oil change 3 weeks prior), so they flushed out the engine oil and installed new spark plugs/tune-up. I picked the Edge up later that day, and again the check engine light came on. Having had enough of Pep Boys, I finally took my Edge back to my local Ford Dealership for service. They said that the entire engine needed to be replaced due to coolant leaking into 3 cylinders. The dealer said this is a well-documented problem with the 2017 Ford Edge 2.0L EcoBoost engine. I only wish someone pointed this engine issue out when I bought it!
Additional Notes:
The problem started off with the check engine light coming on and overheating. The Edge was swallowing antifreeze at a crazy rate. Then, while driving, the engine overheat warning came on and the power was decreased to zero forcing me to pull over. There was white smoke coming out and it had a terrible smell. I took my car to Pep Boys, and they said the Edge was misfiring on 2 cylinders. Their solution was to change the ignition coils. I got the Edge back and it was no better, and the check engine light came back on again and it would not start. I returned it to Pep Boys again, and this time they said the idle control valve was bad. They replaced it, and upon picking it up the check engine light came right back on again. I again returned it to Pep Boys, and this time they said I had dirty oil (even though I had a synthetic oil change 3 weeks prior), so they flushed out the engine oil and installed new spark plugs/tune-up. I picked the Edge up later that day, and again the check engine light came on. Having had enough of Pep Boys, I finally took my Edge back to my local Ford Dealership for service. They said that the entire engine needed to be replaced due to coolant leaking into 3 cylinders. The dealer said this is a well-documented problem with the 2017 Ford Edge 2.0L EcoBoost engine. I only wish someone pointed this engine issue out when I bought it!
Mfg Campaign: 11544151
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We were in the process of taking our vehicle in to be serviced and noticed that our engine light appeared. We were informed by the (Ford) dealer that a coolant leak occurred and our engine will need to be replaced. I am concerned because we typically follow the maintenance schedule. We are also concerned because we were informed that our extended warranty expired 4,000 miles prior. We opened case #CAS-44960379-N7Q8D9 with the Ford Motor Company to see if there were any open recalls on the issue. There were none. Further research identified an existing class-action lawsuit regarding our problem. We are taking steps to see if our dealer will honor our extended warranty anyway, but there is a chance they may not and may incur thousands of dollars to replace the engine. In doing so, we have no assurance that the problem may return.
Corrective Action:
We were in the process of taking our vehicle in to be serviced and noticed that our engine light appeared. We were informed by the (Ford) dealer that a coolant leak occurred and our engine will need to be replaced. I am concerned because we typically follow the maintenance schedule. We are also concerned because we were informed that our extended warranty expired 4,000 miles prior. We opened case #CAS-44960379-N7Q8D9 with the Ford Motor Company to see if there were any open recalls on the issue. There were none. Further research identified an existing class-action lawsuit regarding our problem. We are taking steps to see if our dealer will honor our extended warranty anyway, but there is a chance they may not and may incur thousands of dollars to replace the engine. In doing so, we have no assurance that the problem may return.
Additional Notes:
We were in the process of taking our vehicle in to be serviced and noticed that our engine light appeared. We were informed by the (Ford) dealer that a coolant leak occurred and our engine will need to be replaced. I am concerned because we typically follow the maintenance schedule. We are also concerned because we were informed that our extended warranty expired 4,000 miles prior. We opened case #CAS-44960379-N7Q8D9 with the Ford Motor Company to see if there were any open recalls on the issue. There were none. Further research identified an existing class-action lawsuit regarding our problem. We are taking steps to see if our dealer will honor our extended warranty anyway, but there is a chance they may not and may incur thousands of dollars to replace the engine. In doing so, we have no assurance that the problem may return.
Mfg Campaign: 11543754
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Lug nuts swelled and had to be replaced
Corrective Action:
Lug nuts swelled and had to be replaced
Additional Notes:
Lug nuts swelled and had to be replaced
Mfg Campaign: 11543771
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
Lug nuts swelled and had to be replaced
Corrective Action:
Lug nuts swelled and had to be replaced
Additional Notes:
Lug nuts swelled and had to be replaced
Mfg Campaign: 11543771
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The dealer was contacted and stated that vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 103,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The dealer was contacted and stated that vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 103,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The dealer was contacted and stated that vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 103,000.
Mfg Campaign: 11543845
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The dealer was contacted and stated that vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 103,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The dealer was contacted and stated that vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 103,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The dealer was contacted and stated that vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 103,000.
Mfg Campaign: 11543845
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 52,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 52,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 52,000.
Mfg Campaign: 11543372
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle was hesitating and sputtering and was consuming an excessive amount of coolant. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was leaking coolant into the engine block. The contact stated that DTC Code: PL302 was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle was hesitating and sputtering and was consuming an excessive amount of coolant. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was leaking coolant into the engine block. The contact stated that DTC Code: PL302 was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle was hesitating and sputtering and was consuming an excessive amount of coolant. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was leaking coolant into the engine block. The contact stated that DTC Code: PL302 was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,000.
Mfg Campaign: 11543387
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle was hesitating and sputtering and was consuming an excessive amount of coolant. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was leaking coolant into the engine block. The contact stated that DTC Code: PL302 was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle was hesitating and sputtering and was consuming an excessive amount of coolant. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was leaking coolant into the engine block. The contact stated that DTC Code: PL302 was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle was hesitating and sputtering and was consuming an excessive amount of coolant. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was leaking coolant into the engine block. The contact stated that DTC Code: PL302 was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,000.
Mfg Campaign: 11543387
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 40 MPH, there was smoke coming from the engine. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall related to the failure. The failure mileage was approximately 70,500.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 40 MPH, there was smoke coming from the engine. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall related to the failure. The failure mileage was approximately 70,500.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 40 MPH, there was smoke coming from the engine. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall related to the failure. The failure mileage was approximately 70,500.
Mfg Campaign: 11543195
Recall Date: Sep 7, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the coolant temperature warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact stated that the dealer referenced TSB: 22-22229. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the dealer. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the coolant temperature warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact stated that the dealer referenced TSB: 22-22229. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the dealer. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the coolant temperature warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact stated that the dealer referenced TSB: 22-22229. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the dealer. The failure mileage was approximately 90,000.
Mfg Campaign: 11543240
Recall Date: Sep 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The Ford dealer confirmed that the engine was cracked and leaking coolant into the cylinders. The engine light was on and the car would shudder and RPM's would drop. Before the dealer confirmed the problem I had the ignition coils replaced and all spark plugs replaced. Issue remained unresolved. At any time, the car could stop and I would be stranded. I found numerous incidents exactly like this online reported by Ford owners. The dealer was very familiar with the problem as was Ford Corp. when I called them. This is a manufacturer problem and they are not taking any responsibility!! There should be a recall on this issue. I have gone to great expense and inconvenience. Angry Ford customer.
Corrective Action:
The Ford dealer confirmed that the engine was cracked and leaking coolant into the cylinders. The engine light was on and the car would shudder and RPM's would drop. Before the dealer confirmed the problem I had the ignition coils replaced and all spark plugs replaced. Issue remained unresolved. At any time, the car could stop and I would be stranded. I found numerous incidents exactly like this online reported by Ford owners. The dealer was very familiar with the problem as was Ford Corp. when I called them. This is a manufacturer problem and they are not taking any responsibility!! There should be a recall on this issue. I have gone to great expense and inconvenience. Angry Ford customer.
Additional Notes:
The Ford dealer confirmed that the engine was cracked and leaking coolant into the cylinders. The engine light was on and the car would shudder and RPM's would drop. Before the dealer confirmed the problem I had the ignition coils replaced and all spark plugs replaced. Issue remained unresolved. At any time, the car could stop and I would be stranded. I found numerous incidents exactly like this online reported by Ford owners. The dealer was very familiar with the problem as was Ford Corp. when I called them. This is a manufacturer problem and they are not taking any responsibility!! There should be a recall on this issue. I have gone to great expense and inconvenience. Angry Ford customer.
Mfg Campaign: 11542926
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Without warning, aside from the check engine light at the time of incident, 2017 Ford Edge suffered a catastrophic engine failure due to coolant intrusion at 70,164. Vehicle was taken to Junge Automotive Group (Ford Dealer) and deamed undrivable without complete engine replacement. Junge or Ford is in possession of the engine at this time. This is a known problem by both Junge and Ford Motor Company as well as an active problem based on internet results when searched.
Corrective Action:
Without warning, aside from the check engine light at the time of incident, 2017 Ford Edge suffered a catastrophic engine failure due to coolant intrusion at 70,164. Vehicle was taken to Junge Automotive Group (Ford Dealer) and deamed undrivable without complete engine replacement. Junge or Ford is in possession of the engine at this time. This is a known problem by both Junge and Ford Motor Company as well as an active problem based on internet results when searched.
Additional Notes:
Without warning, aside from the check engine light at the time of incident, 2017 Ford Edge suffered a catastrophic engine failure due to coolant intrusion at 70,164. Vehicle was taken to Junge Automotive Group (Ford Dealer) and deamed undrivable without complete engine replacement. Junge or Ford is in possession of the engine at this time. This is a known problem by both Junge and Ford Motor Company as well as an active problem based on internet results when searched.
Mfg Campaign: 11542521
Recall Date: Sep 4, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has a knocking noise and struggles to start up and when it does it shakes. When driving the vehicle it can lose power to the wheels. In one instance I was driving on the highway around 75 mph when it suddenly lost power and could not go about 35 mph. Now the vehicle will not start at all.
Corrective Action:
Vehicle has a knocking noise and struggles to start up and when it does it shakes. When driving the vehicle it can lose power to the wheels. In one instance I was driving on the highway around 75 mph when it suddenly lost power and could not go about 35 mph. Now the vehicle will not start at all.
Additional Notes:
Vehicle has a knocking noise and struggles to start up and when it does it shakes. When driving the vehicle it can lose power to the wheels. In one instance I was driving on the highway around 75 mph when it suddenly lost power and could not go about 35 mph. Now the vehicle will not start at all.
Mfg Campaign: 11542000
Recall Date: Sep 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into the engine block. Blue smoke coming out the back of the tailpipe upon start up. Constantly refilling coolant to prevent overheating of the engine. No outside coolant leak present.
Corrective Action:
Coolant leaking into the engine block. Blue smoke coming out the back of the tailpipe upon start up. Constantly refilling coolant to prevent overheating of the engine. No outside coolant leak present.
Additional Notes:
Coolant leaking into the engine block. Blue smoke coming out the back of the tailpipe upon start up. Constantly refilling coolant to prevent overheating of the engine. No outside coolant leak present.
Mfg Campaign: 11542048
Recall Date: Sep 1, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury