Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle was idling rough and not able to accelerate. Vehicle was overheating consuming coolant. After 2 weeks a check engine light came on. Dealer inspected and found coolant intrusion on 2 cylinders. Design flaw known by Ford.
Corrective Action:
Vehicle was idling rough and not able to accelerate. Vehicle was overheating consuming coolant. After 2 weeks a check engine light came on. Dealer inspected and found coolant intrusion on 2 cylinders. Design flaw known by Ford.
Additional Notes:
Vehicle was idling rough and not able to accelerate. Vehicle was overheating consuming coolant. After 2 weeks a check engine light came on. Dealer inspected and found coolant intrusion on 2 cylinders. Design flaw known by Ford.
Mfg Campaign: 11537713
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 45-55 MPH, the A/C started blowing hot air and the vehicle was jerking. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure recurred. The contact stated that coolant was added to the vehicle. The contact stated that the failure recurred several times while driving, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic several times, and the oxygen sensors, the purge valve, the ignition coils, and the spark plugs were replaced; however, the failure persisted. The check engine warning light was illuminated. The contact received a notice for Ford Campaign Number: 22N12, and the vehicle was taken to a second dealer, Hodges Ford (13452 GA-251, Darien, GA 31305), for the repair. The dealer determined that the coolant and the washer fluid were leaking into the engine, and that the engine needed to be replaced. The dealer informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,614.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 45-55 MPH, the A/C started blowing hot air and the vehicle was jerking. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure recurred. The contact stated that coolant was added to the vehicle. The contact stated that the failure recurred several times while driving, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic several times, and the oxygen sensors, the purge valve, the ignition coils, and the spark plugs were replaced; however, the failure persisted. The check engine warning light was illuminated. The contact received a notice for Ford Campaign Number: 22N12, and the vehicle was taken to a second dealer, Hodges Ford (13452 GA-251, Darien, GA 31305), for the repair. The dealer determined that the coolant and the washer fluid were leaking into the engine, and that the engine needed to be replaced. The dealer informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,614.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 45-55 MPH, the A/C started blowing hot air and the vehicle was jerking. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure recurred. The contact stated that coolant was added to the vehicle. The contact stated that the failure recurred several times while driving, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic several times, and the oxygen sensors, the purge valve, the ignition coils, and the spark plugs were replaced; however, the failure persisted. The check engine warning light was illuminated. The contact received a notice for Ford Campaign Number: 22N12, and the vehicle was taken to a second dealer, Hodges Ford (13452 GA-251, Darien, GA 31305), for the repair. The dealer determined that the coolant and the washer fluid were leaking into the engine, and that the engine needed to be replaced. The dealer informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,614.
Mfg Campaign: 11537467
Recall Date: Aug 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Edge- 60,443 miles.Engine-check engine light came on 3 separate times. Had inspected each time- result was the same- " misfire in cylinder 2" light would go off- car running as usual. Then while driving on the freeway apx 70 mph the warning lights came on that the engine was overheating. This was a very dangerous situation. Immediately took the next exit and pulled into gas station. Five minutes later was able to drive 10 minutes to my home with no incident. The next morning, could not even drive 5 minutes out of my neighborhood before it happened again except this time warnings also included that the car was going into power saving mode. Immediately turned around and took it back home. This problem has been both reproduced and confirmed by both a certified repair shop and a Ford Dealership who both determined that coolant is leaking into cylinder 2 causing the problem. Ford is aware of this and has issued multiple service bulletins regarding this situation but will not put a recall out for this. This is a serious problem.
Corrective Action:
2017 Ford Edge- 60,443 miles.Engine-check engine light came on 3 separate times. Had inspected each time- result was the same- " misfire in cylinder 2" light would go off- car running as usual. Then while driving on the freeway apx 70 mph the warning lights came on that the engine was overheating. This was a very dangerous situation. Immediately took the next exit and pulled into gas station. Five minutes later was able to drive 10 minutes to my home with no incident. The next morning, could not even drive 5 minutes out of my neighborhood before it happened again except this time warnings also included that the car was going into power saving mode. Immediately turned around and took it back home. This problem has been both reproduced and confirmed by both a certified repair shop and a Ford Dealership who both determined that coolant is leaking into cylinder 2 causing the problem. Ford is aware of this and has issued multiple service bulletins regarding this situation but will not put a recall out for this. This is a serious problem.
Additional Notes:
2017 Ford Edge- 60,443 miles.Engine-check engine light came on 3 separate times. Had inspected each time- result was the same- " misfire in cylinder 2" light would go off- car running as usual. Then while driving on the freeway apx 70 mph the warning lights came on that the engine was overheating. This was a very dangerous situation. Immediately took the next exit and pulled into gas station. Five minutes later was able to drive 10 minutes to my home with no incident. The next morning, could not even drive 5 minutes out of my neighborhood before it happened again except this time warnings also included that the car was going into power saving mode. Immediately turned around and took it back home. This problem has been both reproduced and confirmed by both a certified repair shop and a Ford Dealership who both determined that coolant is leaking into cylinder 2 causing the problem. Ford is aware of this and has issued multiple service bulletins regarding this situation but will not put a recall out for this. This is a serious problem.
Mfg Campaign: 11537540
Recall Date: Aug 9, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that an engine cylinder was misfiring. The mechanic replaced the cylinder; however, the failure reoccurred. Additionally, the contact stated while driving 65-70 MPH, the vehicle made abnormal beeping sounds and decelerated unintendedly to 35 MPH. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where the contact was informed that there was no coolant in the vehicle. The mechanic added coolant in the vehicle to determine whether coolant was leaking. The vehicle was not repaired and was returned to the contact. The contact stated that the failure recurred while driving. The contact veered to the side of the road and turned off the vehicle for 5 minutes. The contact restarted the vehicle and drove to the nearest independent mechanic, where it was diagnosed that coolant was leaking into the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The contact related the failure to TSB Number: 22-2133. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,500.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that an engine cylinder was misfiring. The mechanic replaced the cylinder; however, the failure reoccurred. Additionally, the contact stated while driving 65-70 MPH, the vehicle made abnormal beeping sounds and decelerated unintendedly to 35 MPH. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where the contact was informed that there was no coolant in the vehicle. The mechanic added coolant in the vehicle to determine whether coolant was leaking. The vehicle was not repaired and was returned to the contact. The contact stated that the failure recurred while driving. The contact veered to the side of the road and turned off the vehicle for 5 minutes. The contact restarted the vehicle and drove to the nearest independent mechanic, where it was diagnosed that coolant was leaking into the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The contact related the failure to TSB Number: 22-2133. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,500.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that an engine cylinder was misfiring. The mechanic replaced the cylinder; however, the failure reoccurred. Additionally, the contact stated while driving 65-70 MPH, the vehicle made abnormal beeping sounds and decelerated unintendedly to 35 MPH. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where the contact was informed that there was no coolant in the vehicle. The mechanic added coolant in the vehicle to determine whether coolant was leaking. The vehicle was not repaired and was returned to the contact. The contact stated that the failure recurred while driving. The contact veered to the side of the road and turned off the vehicle for 5 minutes. The contact restarted the vehicle and drove to the nearest independent mechanic, where it was diagnosed that coolant was leaking into the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The contact related the failure to TSB Number: 22-2133. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,500.
Mfg Campaign: 11537542
Recall Date: Aug 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that an engine cylinder was misfiring. The mechanic replaced the cylinder; however, the failure reoccurred. Additionally, the contact stated while driving 65-70 MPH, the vehicle made abnormal beeping sounds and decelerated unintendedly to 35 MPH. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where the contact was informed that there was no coolant in the vehicle. The mechanic added coolant in the vehicle to determine whether coolant was leaking. The vehicle was not repaired and was returned to the contact. The contact stated that the failure recurred while driving. The contact veered to the side of the road and turned off the vehicle for 5 minutes. The contact restarted the vehicle and drove to the nearest independent mechanic, where it was diagnosed that coolant was leaking into the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The contact related the failure to TSB Number: 22-2133. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,500.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that an engine cylinder was misfiring. The mechanic replaced the cylinder; however, the failure reoccurred. Additionally, the contact stated while driving 65-70 MPH, the vehicle made abnormal beeping sounds and decelerated unintendedly to 35 MPH. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where the contact was informed that there was no coolant in the vehicle. The mechanic added coolant in the vehicle to determine whether coolant was leaking. The vehicle was not repaired and was returned to the contact. The contact stated that the failure recurred while driving. The contact veered to the side of the road and turned off the vehicle for 5 minutes. The contact restarted the vehicle and drove to the nearest independent mechanic, where it was diagnosed that coolant was leaking into the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The contact related the failure to TSB Number: 22-2133. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,500.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that an engine cylinder was misfiring. The mechanic replaced the cylinder; however, the failure reoccurred. Additionally, the contact stated while driving 65-70 MPH, the vehicle made abnormal beeping sounds and decelerated unintendedly to 35 MPH. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where the contact was informed that there was no coolant in the vehicle. The mechanic added coolant in the vehicle to determine whether coolant was leaking. The vehicle was not repaired and was returned to the contact. The contact stated that the failure recurred while driving. The contact veered to the side of the road and turned off the vehicle for 5 minutes. The contact restarted the vehicle and drove to the nearest independent mechanic, where it was diagnosed that coolant was leaking into the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The contact related the failure to TSB Number: 22-2133. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,500.
Mfg Campaign: 11537542
Recall Date: Aug 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car overheated due to a known engine defect which allowed the coolant to leak into the engine block. The car now needs a whole new engine. This is what the Ford Dealer gave me. This service bulletin is dated June of 2022 TECHNICAL SERVICE BULLETIN 22-2229 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL This bulletin supersedes 22-2133. Model: Ford 2015-2018 Edge
Corrective Action:
The car overheated due to a known engine defect which allowed the coolant to leak into the engine block. The car now needs a whole new engine. This is what the Ford Dealer gave me. This service bulletin is dated June of 2022 TECHNICAL SERVICE BULLETIN 22-2229 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL This bulletin supersedes 22-2133. Model: Ford 2015-2018 Edge
Additional Notes:
The car overheated due to a known engine defect which allowed the coolant to leak into the engine block. The car now needs a whole new engine. This is what the Ford Dealer gave me. This service bulletin is dated June of 2022 TECHNICAL SERVICE BULLETIN 22-2229 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL This bulletin supersedes 22-2133. Model: Ford 2015-2018 Edge
Mfg Campaign: 11537546
Recall Date: Aug 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
So the car has a code p0302 coolant is leaking in cylinder #2 which is causing the car to run rough and overheat because of coolant loss and from what I understand can eventually cause a engine fire I’ve taken it to a shop to find this out but it hasn’t been inspected by the manufacturer police or insurance representatives the check engine light has been intermittently coming on and going back off until one day it just stayed on
Corrective Action:
So the car has a code p0302 coolant is leaking in cylinder #2 which is causing the car to run rough and overheat because of coolant loss and from what I understand can eventually cause a engine fire I’ve taken it to a shop to find this out but it hasn’t been inspected by the manufacturer police or insurance representatives the check engine light has been intermittently coming on and going back off until one day it just stayed on
Additional Notes:
So the car has a code p0302 coolant is leaking in cylinder #2 which is causing the car to run rough and overheat because of coolant loss and from what I understand can eventually cause a engine fire I’ve taken it to a shop to find this out but it hasn’t been inspected by the manufacturer police or insurance representatives the check engine light has been intermittently coming on and going back off until one day it just stayed on
Mfg Campaign: 11537022
Recall Date: Aug 7, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
So the car has a code p0302 coolant is leaking in cylinder #2 which is causing the car to run rough and overheat because of coolant loss and from what I understand can eventually cause a engine fire I’ve taken it to a shop to find this out but it hasn’t been inspected by the manufacturer police or insurance representatives the check engine light has been intermittently coming on and going back off until one day it just stayed on
Corrective Action:
So the car has a code p0302 coolant is leaking in cylinder #2 which is causing the car to run rough and overheat because of coolant loss and from what I understand can eventually cause a engine fire I’ve taken it to a shop to find this out but it hasn’t been inspected by the manufacturer police or insurance representatives the check engine light has been intermittently coming on and going back off until one day it just stayed on
Additional Notes:
So the car has a code p0302 coolant is leaking in cylinder #2 which is causing the car to run rough and overheat because of coolant loss and from what I understand can eventually cause a engine fire I’ve taken it to a shop to find this out but it hasn’t been inspected by the manufacturer police or insurance representatives the check engine light has been intermittently coming on and going back off until one day it just stayed on
Mfg Campaign: 11537022
Recall Date: Aug 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I bought the car in July 2022 with 62,000 miles for my daughter. The car now has 65,000 miles on it as she only drives back and forth to school. Check engine light came on a month ago then 2 weeks later it overheated with coolant light coming on. It took over a month to get in to the dealership to look at the car. Today they looked at it and told me the coolant had an leaked into the engine due to an engine defect so I would need a new long block engine that will cost about 8,000 to repair. Of course it’s not under warranty and even thigh Ford knows it’s an engine defect and fixed the issue in the replacement they will not cover the charges. They recalled the 1.6 engine but not the 2.0 so now I have to pay for a new engine for a car I just bought for 23,000 a year ago. I was also told even if they do a recall I may not be reimbursed for the cost of the new engine. I am absolutely appalled that a car with 65,000 miles requires a new engine, this is Ford design issue and they are not taking any responsibility. I see there is a class action lawsuit against them for this issue. We are a Ford family owning 3 of them but after this experience I am trading them all in and will never buy a Ford again. All they have to do is the right thing but instead they won’t do it. There is a service bulletin for this exact issue. The dealership is very kind but nothing they can do to help.
Corrective Action:
I bought the car in July 2022 with 62,000 miles for my daughter. The car now has 65,000 miles on it as she only drives back and forth to school. Check engine light came on a month ago then 2 weeks later it overheated with coolant light coming on. It took over a month to get in to the dealership to look at the car. Today they looked at it and told me the coolant had an leaked into the engine due to an engine defect so I would need a new long block engine that will cost about 8,000 to repair. Of course it’s not under warranty and even thigh Ford knows it’s an engine defect and fixed the issue in the replacement they will not cover the charges. They recalled the 1.6 engine but not the 2.0 so now I have to pay for a new engine for a car I just bought for 23,000 a year ago. I was also told even if they do a recall I may not be reimbursed for the cost of the new engine. I am absolutely appalled that a car with 65,000 miles requires a new engine, this is Ford design issue and they are not taking any responsibility. I see there is a class action lawsuit against them for this issue. We are a Ford family owning 3 of them but after this experience I am trading them all in and will never buy a Ford again. All they have to do is the right thing but instead they won’t do it. There is a service bulletin for this exact issue. The dealership is very kind but nothing they can do to help.
Additional Notes:
I bought the car in July 2022 with 62,000 miles for my daughter. The car now has 65,000 miles on it as she only drives back and forth to school. Check engine light came on a month ago then 2 weeks later it overheated with coolant light coming on. It took over a month to get in to the dealership to look at the car. Today they looked at it and told me the coolant had an leaked into the engine due to an engine defect so I would need a new long block engine that will cost about 8,000 to repair. Of course it’s not under warranty and even thigh Ford knows it’s an engine defect and fixed the issue in the replacement they will not cover the charges. They recalled the 1.6 engine but not the 2.0 so now I have to pay for a new engine for a car I just bought for 23,000 a year ago. I was also told even if they do a recall I may not be reimbursed for the cost of the new engine. I am absolutely appalled that a car with 65,000 miles requires a new engine, this is Ford design issue and they are not taking any responsibility. I see there is a class action lawsuit against them for this issue. We are a Ford family owning 3 of them but after this experience I am trading them all in and will never buy a Ford again. All they have to do is the right thing but instead they won’t do it. There is a service bulletin for this exact issue. The dealership is very kind but nothing they can do to help.
Mfg Campaign: 11537033
Recall Date: Aug 7, 2023
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
When the vehical was brought to us by 2 sales person , one sales guy told us that everything was good to go that the only issue there was on the car was that they did not have the code to the doors in case we couldn't get in . The same night we noticed that the lights inside were not going off we tried to press buttons to have them go off and nothing, then all of a sudden the lights automatically turned off. As we continued to drive the vehicle we got to our destination ( our home) we got off locked the doors and turned alarm on and we noticed that the lights were still on and couldn't understand why the tailgate/trunk was showing that it was opened when we never had not opened it. When we tried to open it it wouldn't let us. You could hear it trying to open but nothing. Again we assumed that the lights would turn off but the next morning I called and left messages and even on their personal phones asking them to please call me back that it was in regards to the vehical. 9am 10am 11am I got a text back and I had to explain everything over a text. Not once did they ever attempt to make a conversation phone call but to help with the issue on 'getting into ur vehical when the battery is dead I was sent a YouTube link and yet I kindly had asked for a home visit because the main cause for the battery to have drained was because the back door indicator light states that the back door is open but really it was jammed but I got no help from anyone from the dealership. Everytime I called we would get the runaround that they will have someone get in touch with us. But nothing .this is not the only issue we have had with the car there is also a rattling noise coming from either the engine or the front tires again we called them to inform them and yet again the message we got from the car place was that they will have someone be in contact with us shortly but nothing .
Corrective Action:
When the vehical was brought to us by 2 sales person , one sales guy told us that everything was good to go that the only issue there was on the car was that they did not have the code to the doors in case we couldn't get in . The same night we noticed that the lights inside were not going off we tried to press buttons to have them go off and nothing, then all of a sudden the lights automatically turned off. As we continued to drive the vehicle we got to our destination ( our home) we got off locked the doors and turned alarm on and we noticed that the lights were still on and couldn't understand why the tailgate/trunk was showing that it was opened when we never had not opened it. When we tried to open it it wouldn't let us. You could hear it trying to open but nothing. Again we assumed that the lights would turn off but the next morning I called and left messages and even on their personal phones asking them to please call me back that it was in regards to the vehical. 9am 10am 11am I got a text back and I had to explain everything over a text. Not once did they ever attempt to make a conversation phone call but to help with the issue on 'getting into ur vehical when the battery is dead I was sent a YouTube link and yet I kindly had asked for a home visit because the main cause for the battery to have drained was because the back door indicator light states that the back door is open but really it was jammed but I got no help from anyone from the dealership. Everytime I called we would get the runaround that they will have someone get in touch with us. But nothing .this is not the only issue we have had with the car there is also a rattling noise coming from either the engine or the front tires again we called them to inform them and yet again the message we got from the car place was that they will have someone be in contact with us shortly but nothing .
Additional Notes:
When the vehical was brought to us by 2 sales person , one sales guy told us that everything was good to go that the only issue there was on the car was that they did not have the code to the doors in case we couldn't get in . The same night we noticed that the lights inside were not going off we tried to press buttons to have them go off and nothing, then all of a sudden the lights automatically turned off. As we continued to drive the vehicle we got to our destination ( our home) we got off locked the doors and turned alarm on and we noticed that the lights were still on and couldn't understand why the tailgate/trunk was showing that it was opened when we never had not opened it. When we tried to open it it wouldn't let us. You could hear it trying to open but nothing. Again we assumed that the lights would turn off but the next morning I called and left messages and even on their personal phones asking them to please call me back that it was in regards to the vehical. 9am 10am 11am I got a text back and I had to explain everything over a text. Not once did they ever attempt to make a conversation phone call but to help with the issue on 'getting into ur vehical when the battery is dead I was sent a YouTube link and yet I kindly had asked for a home visit because the main cause for the battery to have drained was because the back door indicator light states that the back door is open but really it was jammed but I got no help from anyone from the dealership. Everytime I called we would get the runaround that they will have someone get in touch with us. But nothing .this is not the only issue we have had with the car there is also a rattling noise coming from either the engine or the front tires again we called them to inform them and yet again the message we got from the car place was that they will have someone be in contact with us shortly but nothing .
Mfg Campaign: 11536730
Recall Date: Aug 6, 2023
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
I was driving when I noticed a light on as I turned the car on as I was driving I saw 4 numbers showing which were the numbers for each tire but the one that was going down at a fast speed was the tire on the driver front tire. I had no blow out ,I had nothing for tire to go flat on me . When I was going to put on the spare that the card had I was not able to do that because I didn't have a jack or anything to change the tire. I had to get a used tire at a tire shop that cost me $60. And noticed that the number is not the same as my 3 other one's
Corrective Action:
I was driving when I noticed a light on as I turned the car on as I was driving I saw 4 numbers showing which were the numbers for each tire but the one that was going down at a fast speed was the tire on the driver front tire. I had no blow out ,I had nothing for tire to go flat on me . When I was going to put on the spare that the card had I was not able to do that because I didn't have a jack or anything to change the tire. I had to get a used tire at a tire shop that cost me $60. And noticed that the number is not the same as my 3 other one's
Additional Notes:
I was driving when I noticed a light on as I turned the car on as I was driving I saw 4 numbers showing which were the numbers for each tire but the one that was going down at a fast speed was the tire on the driver front tire. I had no blow out ,I had nothing for tire to go flat on me . When I was going to put on the spare that the card had I was not able to do that because I didn't have a jack or anything to change the tire. I had to get a used tire at a tire shop that cost me $60. And noticed that the number is not the same as my 3 other one's
Mfg Campaign: 11536747
Recall Date: Aug 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In June our 2017 Ford Edge's check engine light came on. We took it to our mechanic who told us it would need a new engine block due to leaking coolant, but that they don't do that. He told us there is a TSB out and advised us to take it to the dealership. We took it to West Hills Ford in Bremerton on July 15 and they confirmed it has the known defect and that it does need a new engine due to the coolant intrusion. For reference, my car has less than 30,000 miles on it, but it is past the 5 year mark that Ford will cover. West Hills Ford has had our car for 3 weeks without working on it because we are trying to get our extended warranty to help cover the cost of a new engine. We are lucky that we dropped it off when we did because we have read about this known issue causing smoke, and even the car catching on fire!
Corrective Action:
In June our 2017 Ford Edge's check engine light came on. We took it to our mechanic who told us it would need a new engine block due to leaking coolant, but that they don't do that. He told us there is a TSB out and advised us to take it to the dealership. We took it to West Hills Ford in Bremerton on July 15 and they confirmed it has the known defect and that it does need a new engine due to the coolant intrusion. For reference, my car has less than 30,000 miles on it, but it is past the 5 year mark that Ford will cover. West Hills Ford has had our car for 3 weeks without working on it because we are trying to get our extended warranty to help cover the cost of a new engine. We are lucky that we dropped it off when we did because we have read about this known issue causing smoke, and even the car catching on fire!
Additional Notes:
In June our 2017 Ford Edge's check engine light came on. We took it to our mechanic who told us it would need a new engine block due to leaking coolant, but that they don't do that. He told us there is a TSB out and advised us to take it to the dealership. We took it to West Hills Ford in Bremerton on July 15 and they confirmed it has the known defect and that it does need a new engine due to the coolant intrusion. For reference, my car has less than 30,000 miles on it, but it is past the 5 year mark that Ford will cover. West Hills Ford has had our car for 3 weeks without working on it because we are trying to get our extended warranty to help cover the cost of a new engine. We are lucky that we dropped it off when we did because we have read about this known issue causing smoke, and even the car catching on fire!
Mfg Campaign: 11536763
Recall Date: Aug 6, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
In June our 2017 Ford Edge's check engine light came on. We took it to our mechanic who told us it would need a new engine block due to leaking coolant, but that they don't do that. He told us there is a TSB out and advised us to take it to the dealership. We took it to West Hills Ford in Bremerton on July 15 and they confirmed it has the known defect and that it does need a new engine due to the coolant intrusion. For reference, my car has less than 30,000 miles on it, but it is past the 5 year mark that Ford will cover. West Hills Ford has had our car for 3 weeks without working on it because we are trying to get our extended warranty to help cover the cost of a new engine. We are lucky that we dropped it off when we did because we have read about this known issue causing smoke, and even the car catching on fire!
Corrective Action:
In June our 2017 Ford Edge's check engine light came on. We took it to our mechanic who told us it would need a new engine block due to leaking coolant, but that they don't do that. He told us there is a TSB out and advised us to take it to the dealership. We took it to West Hills Ford in Bremerton on July 15 and they confirmed it has the known defect and that it does need a new engine due to the coolant intrusion. For reference, my car has less than 30,000 miles on it, but it is past the 5 year mark that Ford will cover. West Hills Ford has had our car for 3 weeks without working on it because we are trying to get our extended warranty to help cover the cost of a new engine. We are lucky that we dropped it off when we did because we have read about this known issue causing smoke, and even the car catching on fire!
Additional Notes:
In June our 2017 Ford Edge's check engine light came on. We took it to our mechanic who told us it would need a new engine block due to leaking coolant, but that they don't do that. He told us there is a TSB out and advised us to take it to the dealership. We took it to West Hills Ford in Bremerton on July 15 and they confirmed it has the known defect and that it does need a new engine due to the coolant intrusion. For reference, my car has less than 30,000 miles on it, but it is past the 5 year mark that Ford will cover. West Hills Ford has had our car for 3 weeks without working on it because we are trying to get our extended warranty to help cover the cost of a new engine. We are lucky that we dropped it off when we did because we have read about this known issue causing smoke, and even the car catching on fire!
Mfg Campaign: 11536763
Recall Date: Aug 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light appeared at approximately 59,000 miles. ( just out of warranty as iIwas over the 5 years (expired March 28 2023) but under the 60,000miles. Was able to get an appt at a local dealer at 59483 miles, they did not diagnose issue, as they needed more time, set up another appt 2 weeks later and was told a new engine is needed due to coolant leaking into the engine block. Was told this is a known issue and FORD has since redesigned. Estimated cost to repair of $7000, and first available appt is 12 weeks out I have been told that the car could just stop at some point. Have read on line that major concerns with driving it, if coolant is low, could cause an engine fire. Reached out to FORD Customer Care and after much prompting was told only provide 30-40% assistance. Mind you had this happened prior to March 28 it would have been covered , Great car until now. Do not buy a used 2017 Edge.
Corrective Action:
Check engine light appeared at approximately 59,000 miles. ( just out of warranty as iIwas over the 5 years (expired March 28 2023) but under the 60,000miles. Was able to get an appt at a local dealer at 59483 miles, they did not diagnose issue, as they needed more time, set up another appt 2 weeks later and was told a new engine is needed due to coolant leaking into the engine block. Was told this is a known issue and FORD has since redesigned. Estimated cost to repair of $7000, and first available appt is 12 weeks out I have been told that the car could just stop at some point. Have read on line that major concerns with driving it, if coolant is low, could cause an engine fire. Reached out to FORD Customer Care and after much prompting was told only provide 30-40% assistance. Mind you had this happened prior to March 28 it would have been covered , Great car until now. Do not buy a used 2017 Edge.
Additional Notes:
Check engine light appeared at approximately 59,000 miles. ( just out of warranty as iIwas over the 5 years (expired March 28 2023) but under the 60,000miles. Was able to get an appt at a local dealer at 59483 miles, they did not diagnose issue, as they needed more time, set up another appt 2 weeks later and was told a new engine is needed due to coolant leaking into the engine block. Was told this is a known issue and FORD has since redesigned. Estimated cost to repair of $7000, and first available appt is 12 weeks out I have been told that the car could just stop at some point. Have read on line that major concerns with driving it, if coolant is low, could cause an engine fire. Reached out to FORD Customer Care and after much prompting was told only provide 30-40% assistance. Mind you had this happened prior to March 28 it would have been covered , Great car until now. Do not buy a used 2017 Edge.
Mfg Campaign: 11536268
Recall Date: Aug 3, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust. Additionally, the vehicle idled roughly and stalled. The check engine light was illuminated. The contact stated that the vehicle was consuming coolant excessively. The contact stated that the failure had been reoccurring. The dealer and the manufacturer had not been informed of the failure. The vehicle was not diagnosed nor repaired. The contact related the failure to Ford Technical Service Bulletin Number: 19-2346. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust. Additionally, the vehicle idled roughly and stalled. The check engine light was illuminated. The contact stated that the vehicle was consuming coolant excessively. The contact stated that the failure had been reoccurring. The dealer and the manufacturer had not been informed of the failure. The vehicle was not diagnosed nor repaired. The contact related the failure to Ford Technical Service Bulletin Number: 19-2346. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust. Additionally, the vehicle idled roughly and stalled. The check engine light was illuminated. The contact stated that the vehicle was consuming coolant excessively. The contact stated that the failure had been reoccurring. The dealer and the manufacturer had not been informed of the failure. The vehicle was not diagnosed nor repaired. The contact related the failure to Ford Technical Service Bulletin Number: 19-2346. The failure mileage was approximately 65,000.
Mfg Campaign: 11536280
Recall Date: Aug 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
According to Ford dealership, the coolant has leaked in to the engine and Ford knows about thr problem. My car is out of warranty and thr only assistance for is offering is 40% of the 8000 to replace the parts.
Corrective Action:
According to Ford dealership, the coolant has leaked in to the engine and Ford knows about thr problem. My car is out of warranty and thr only assistance for is offering is 40% of the 8000 to replace the parts.
Additional Notes:
According to Ford dealership, the coolant has leaked in to the engine and Ford knows about thr problem. My car is out of warranty and thr only assistance for is offering is 40% of the 8000 to replace the parts.
Mfg Campaign: 11535801
Recall Date: Aug 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while his daughter was driving 77 MPH, the vehicle started to lose motive power. The driver stated the high-temperature gauge, and the check engine warning light was illuminated. The driver was able to park on the side of the road and called the contact to add a gallon and a half of anti-freeze to the coolant reservoir. The contact drove the vehicle back to the residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was 54,361.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while his daughter was driving 77 MPH, the vehicle started to lose motive power. The driver stated the high-temperature gauge, and the check engine warning light was illuminated. The driver was able to park on the side of the road and called the contact to add a gallon and a half of anti-freeze to the coolant reservoir. The contact drove the vehicle back to the residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was 54,361.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while his daughter was driving 77 MPH, the vehicle started to lose motive power. The driver stated the high-temperature gauge, and the check engine warning light was illuminated. The driver was able to park on the side of the road and called the contact to add a gallon and a half of anti-freeze to the coolant reservoir. The contact drove the vehicle back to the residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was 54,361.
Mfg Campaign: 11535839
Recall Date: Aug 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1. The component that failed/malfunctioned was the engine, specific to the coolant spilling into cylinder 3 due to the known design flaw of the 2.0 Eco-boost engine. Is it available upon request for inspection. 2. Regarding safety, upon start, the engine was sputtering (misfiring) and would continue, intermittently throughout the drive. White smoke was emitted through both exhaust pipes. The coolant was running low consistently, would have to refill. 3. The problem has been confirmed at a local repair shop and it's currently at a dealership and has been confirmed to have the misfire/coolant issue. Diagnosis: New Motor/Engine - thousands of dollars! Unacceptable! 4. The vehicle has been inspected by mechanics (repair shop and certified Ford mechanic) 5. Yes. The check engine light came on, the code was P03003 (cylinder 3). This code first appeared on a trip, replaced ignition coil and spark plug, and still the issue persisted.
Corrective Action:
1. The component that failed/malfunctioned was the engine, specific to the coolant spilling into cylinder 3 due to the known design flaw of the 2.0 Eco-boost engine. Is it available upon request for inspection. 2. Regarding safety, upon start, the engine was sputtering (misfiring) and would continue, intermittently throughout the drive. White smoke was emitted through both exhaust pipes. The coolant was running low consistently, would have to refill. 3. The problem has been confirmed at a local repair shop and it's currently at a dealership and has been confirmed to have the misfire/coolant issue. Diagnosis: New Motor/Engine - thousands of dollars! Unacceptable! 4. The vehicle has been inspected by mechanics (repair shop and certified Ford mechanic) 5. Yes. The check engine light came on, the code was P03003 (cylinder 3). This code first appeared on a trip, replaced ignition coil and spark plug, and still the issue persisted.
Additional Notes:
1. The component that failed/malfunctioned was the engine, specific to the coolant spilling into cylinder 3 due to the known design flaw of the 2.0 Eco-boost engine. Is it available upon request for inspection. 2. Regarding safety, upon start, the engine was sputtering (misfiring) and would continue, intermittently throughout the drive. White smoke was emitted through both exhaust pipes. The coolant was running low consistently, would have to refill. 3. The problem has been confirmed at a local repair shop and it's currently at a dealership and has been confirmed to have the misfire/coolant issue. Diagnosis: New Motor/Engine - thousands of dollars! Unacceptable! 4. The vehicle has been inspected by mechanics (repair shop and certified Ford mechanic) 5. Yes. The check engine light came on, the code was P03003 (cylinder 3). This code first appeared on a trip, replaced ignition coil and spark plug, and still the issue persisted.
Mfg Campaign: 11535598
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Edge has a 4 cylinder EcoBoost Engine. My vehicle warning light came on or about June 20, 2023. I took it to a local mechanic. He advised that it was low on engine coolant, so he refilled it and advised that this type of engine has a known problem with coolant leaks. I next took the vehicle to Sunbelt Ford in Sylvester, GA. The dealership advised that there was nothing wrong with my vehicle. On or about July 24, 2023 I started my vehicle and heavy smoke emitted from the engine and the exhaust. The check engine warning light also came on. I turned off the vehicle and had a local mechanic inspect it. The mechanic advised that I had experienced catastrophic engine failure, and was fortunate that I was not driving at the time. I soon found out that Ford is involved in numerous lawsuits and complaints regarding this exact issue with this exact engine. It’s wildly unethical and dangerous that Ford has not advised all owners of the known problems with this engine. Additionally, I’m 73 years old living on Social Security. It’s $6500 to replace my defective engine as quoted by Robert Hutson Ford in Moultrie, GA.
Corrective Action:
My 2017 Ford Edge has a 4 cylinder EcoBoost Engine. My vehicle warning light came on or about June 20, 2023. I took it to a local mechanic. He advised that it was low on engine coolant, so he refilled it and advised that this type of engine has a known problem with coolant leaks. I next took the vehicle to Sunbelt Ford in Sylvester, GA. The dealership advised that there was nothing wrong with my vehicle. On or about July 24, 2023 I started my vehicle and heavy smoke emitted from the engine and the exhaust. The check engine warning light also came on. I turned off the vehicle and had a local mechanic inspect it. The mechanic advised that I had experienced catastrophic engine failure, and was fortunate that I was not driving at the time. I soon found out that Ford is involved in numerous lawsuits and complaints regarding this exact issue with this exact engine. It’s wildly unethical and dangerous that Ford has not advised all owners of the known problems with this engine. Additionally, I’m 73 years old living on Social Security. It’s $6500 to replace my defective engine as quoted by Robert Hutson Ford in Moultrie, GA.
Additional Notes:
My 2017 Ford Edge has a 4 cylinder EcoBoost Engine. My vehicle warning light came on or about June 20, 2023. I took it to a local mechanic. He advised that it was low on engine coolant, so he refilled it and advised that this type of engine has a known problem with coolant leaks. I next took the vehicle to Sunbelt Ford in Sylvester, GA. The dealership advised that there was nothing wrong with my vehicle. On or about July 24, 2023 I started my vehicle and heavy smoke emitted from the engine and the exhaust. The check engine warning light also came on. I turned off the vehicle and had a local mechanic inspect it. The mechanic advised that I had experienced catastrophic engine failure, and was fortunate that I was not driving at the time. I soon found out that Ford is involved in numerous lawsuits and complaints regarding this exact issue with this exact engine. It’s wildly unethical and dangerous that Ford has not advised all owners of the known problems with this engine. Additionally, I’m 73 years old living on Social Security. It’s $6500 to replace my defective engine as quoted by Robert Hutson Ford in Moultrie, GA.
Mfg Campaign: 11535236
Recall Date: Jul 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle vibration and not switching into next gear. Engine light flashes when this is happening. When not flashing engine light stays on.it is scary that it is going to quit in traffic.
Corrective Action:
Vehicle vibration and not switching into next gear. Engine light flashes when this is happening. When not flashing engine light stays on.it is scary that it is going to quit in traffic.
Additional Notes:
Vehicle vibration and not switching into next gear. Engine light flashes when this is happening. When not flashing engine light stays on.it is scary that it is going to quit in traffic.
Mfg Campaign: 11534891
Recall Date: Jul 27, 2023
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