Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
car would not accelerate on highway almost causing a major collision. found out that coolant is leaking into gasket causing a misfire. resulting in engine failure. i have an ecoboost model engine. ford will not honor replacing these engines.
Corrective Action:
car would not accelerate on highway almost causing a major collision. found out that coolant is leaking into gasket causing a misfire. resulting in engine failure. i have an ecoboost model engine. ford will not honor replacing these engines.
Additional Notes:
car would not accelerate on highway almost causing a major collision. found out that coolant is leaking into gasket causing a misfire. resulting in engine failure. i have an ecoboost model engine. ford will not honor replacing these engines.
Mfg Campaign: 11504809
Recall Date: Jan 31, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
Potential Consequences:
the vehicle stopped going into “Reverse” and the transmission indicator remains in “Neutral” even when shifted to the “Park” position which has made the vehicle prone to rolling unless the Electronic Parking Brake is engaged. Once in the “Park” position the vehicle will not shift into any other position and remains locked unless the Shift Lock Release is engaged to allow the vehicle to shift into “Drive”
Corrective Action:
the vehicle stopped going into “Reverse” and the transmission indicator remains in “Neutral” even when shifted to the “Park” position which has made the vehicle prone to rolling unless the Electronic Parking Brake is engaged. Once in the “Park” position the vehicle will not shift into any other position and remains locked unless the Shift Lock Release is engaged to allow the vehicle to shift into “Drive”
Additional Notes:
the vehicle stopped going into “Reverse” and the transmission indicator remains in “Neutral” even when shifted to the “Park” position which has made the vehicle prone to rolling unless the Electronic Parking Brake is engaged. Once in the “Park” position the vehicle will not shift into any other position and remains locked unless the Shift Lock Release is engaged to allow the vehicle to shift into “Drive”
Mfg Campaign: 11504060
Recall Date: Jan 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Due to faulting welding in the torque converter, the transmission failed and the car would shudder and disengage while driving. This problem was associated with a separate recall for the identical year, make and model vehicle where the torque converter failed and Ford Edge's from July 2017 to March 2018 were recalled: https://www.motorsafety.org/ford-recalls-vehicles-with-defective-torque-converters/ This vehicle was purchased in March 2017, so the recall should apply to earlier vehicles as this is a clear and present danger. A serious accident could result from the torque converter failing while the car is driving. Additionally, Ford refused to compensate me for my out of pocket repair costs. I strongly urge the NHTSA to expand the recall and reduce a serious hazard to owners of earlier models.
Corrective Action:
Due to faulting welding in the torque converter, the transmission failed and the car would shudder and disengage while driving. This problem was associated with a separate recall for the identical year, make and model vehicle where the torque converter failed and Ford Edge's from July 2017 to March 2018 were recalled: https://www.motorsafety.org/ford-recalls-vehicles-with-defective-torque-converters/ This vehicle was purchased in March 2017, so the recall should apply to earlier vehicles as this is a clear and present danger. A serious accident could result from the torque converter failing while the car is driving. Additionally, Ford refused to compensate me for my out of pocket repair costs. I strongly urge the NHTSA to expand the recall and reduce a serious hazard to owners of earlier models.
Additional Notes:
Due to faulting welding in the torque converter, the transmission failed and the car would shudder and disengage while driving. This problem was associated with a separate recall for the identical year, make and model vehicle where the torque converter failed and Ford Edge's from July 2017 to March 2018 were recalled: https://www.motorsafety.org/ford-recalls-vehicles-with-defective-torque-converters/ This vehicle was purchased in March 2017, so the recall should apply to earlier vehicles as this is a clear and present danger. A serious accident could result from the torque converter failing while the car is driving. Additionally, Ford refused to compensate me for my out of pocket repair costs. I strongly urge the NHTSA to expand the recall and reduce a serious hazard to owners of earlier models.
Mfg Campaign: 11503705
Recall Date: Jan 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Around 50,000 miles my edge broke down, following warranty protocol I took to dealership and found out fluids were leaking into my motor. Had to replace engine, coil pack and cylinders. Less than a month later the engine light came back on and took it to a ford mechanic. The warranty approved motor was having the same issues as motor replaced. I needed another engine. Only somehow less than 2,000 miles and I wasn’t covered anymore through warranty. I had to find another motor and pay out of pocket for it to be replaced.
Corrective Action:
Around 50,000 miles my edge broke down, following warranty protocol I took to dealership and found out fluids were leaking into my motor. Had to replace engine, coil pack and cylinders. Less than a month later the engine light came back on and took it to a ford mechanic. The warranty approved motor was having the same issues as motor replaced. I needed another engine. Only somehow less than 2,000 miles and I wasn’t covered anymore through warranty. I had to find another motor and pay out of pocket for it to be replaced.
Additional Notes:
Around 50,000 miles my edge broke down, following warranty protocol I took to dealership and found out fluids were leaking into my motor. Had to replace engine, coil pack and cylinders. Less than a month later the engine light came back on and took it to a ford mechanic. The warranty approved motor was having the same issues as motor replaced. I needed another engine. Only somehow less than 2,000 miles and I wasn’t covered anymore through warranty. I had to find another motor and pay out of pocket for it to be replaced.
Mfg Campaign: 11503396
Recall Date: Jan 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Edge 2.0L Ecoboost Engine Block: Very rough sputtering/misfire detected once I started driving, a Flashing check engine light appeared, P-0303 code (Cylinder 3 Misfire), White smoke, Engine coolant leaking into Cylinder 3 causing a misfire. After starting the car and driving it a very short distance, the engine started sputtering and misfiring really bad. Check engine light came on and was flashing. Went back home to check the code which was a P-0303 = Cylinder3 misfire. Apparently, there is a design flaw in these engines and a Ford TSB-22-2229 has been issued for the problem. New engine block replacement is the only fix.
Corrective Action:
2017 Ford Edge 2.0L Ecoboost Engine Block: Very rough sputtering/misfire detected once I started driving, a Flashing check engine light appeared, P-0303 code (Cylinder 3 Misfire), White smoke, Engine coolant leaking into Cylinder 3 causing a misfire. After starting the car and driving it a very short distance, the engine started sputtering and misfiring really bad. Check engine light came on and was flashing. Went back home to check the code which was a P-0303 = Cylinder3 misfire. Apparently, there is a design flaw in these engines and a Ford TSB-22-2229 has been issued for the problem. New engine block replacement is the only fix.
Additional Notes:
2017 Ford Edge 2.0L Ecoboost Engine Block: Very rough sputtering/misfire detected once I started driving, a Flashing check engine light appeared, P-0303 code (Cylinder 3 Misfire), White smoke, Engine coolant leaking into Cylinder 3 causing a misfire. After starting the car and driving it a very short distance, the engine started sputtering and misfiring really bad. Check engine light came on and was flashing. Went back home to check the code which was a P-0303 = Cylinder3 misfire. Apparently, there is a design flaw in these engines and a Ford TSB-22-2229 has been issued for the problem. New engine block replacement is the only fix.
Mfg Campaign: 11503156
Recall Date: Jan 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is a coolant leak into my engine cylinders that has completely ruined my engine. They told me they’re surprised my engine hasn’t caught fire. They refuse to cover it even though the issue falls under TSB 22-2229 but they say the VIN doesn’t. There’s many lawsuits against them because it’s an issue with the Ford engine 2.0-liter turbo-four ecoboost engine. It’s happen to many people without warning. I luckily caught it before my engine blew. If you look up the TSB online there are many lawsuits against Ford right now and they still refuse to put out a recall and the new engine costs $9,000. It’s a safety concern because there’s no warning and the engine has potential to catch fire or blow. I read online that if your car has this engine that it is only a matter of time before this happens. Ford tried to blame the issue on me and tell me that I didn’t keep up with maintenance and they completely didn’t tell me about the TSB for the car. I had to go back and read my report to find the TSB. They tried to trick me into buying a new engine even thought this is a faulty engine that they manufactured. I have kept up with maintenance and my car only has 56,000 miles on it and my warranty just expired. No way your engine just blows on a 56,000 mile car. I worry for the safety of others driving this car and many other Fords that have the same engine. A contact that we know at Ford is trying to help us out and cover some of the costs but they refuse to admit that it is a faulty engine that they manufactured. This and many other Fords with this engine are a liability and safety hazard to drive. Ford needs to be held accountable for their engine but instead they’re making people like me pay out of pocket $9,000 that I can’t afford.
Corrective Action:
There is a coolant leak into my engine cylinders that has completely ruined my engine. They told me they’re surprised my engine hasn’t caught fire. They refuse to cover it even though the issue falls under TSB 22-2229 but they say the VIN doesn’t. There’s many lawsuits against them because it’s an issue with the Ford engine 2.0-liter turbo-four ecoboost engine. It’s happen to many people without warning. I luckily caught it before my engine blew. If you look up the TSB online there are many lawsuits against Ford right now and they still refuse to put out a recall and the new engine costs $9,000. It’s a safety concern because there’s no warning and the engine has potential to catch fire or blow. I read online that if your car has this engine that it is only a matter of time before this happens. Ford tried to blame the issue on me and tell me that I didn’t keep up with maintenance and they completely didn’t tell me about the TSB for the car. I had to go back and read my report to find the TSB. They tried to trick me into buying a new engine even thought this is a faulty engine that they manufactured. I have kept up with maintenance and my car only has 56,000 miles on it and my warranty just expired. No way your engine just blows on a 56,000 mile car. I worry for the safety of others driving this car and many other Fords that have the same engine. A contact that we know at Ford is trying to help us out and cover some of the costs but they refuse to admit that it is a faulty engine that they manufactured. This and many other Fords with this engine are a liability and safety hazard to drive. Ford needs to be held accountable for their engine but instead they’re making people like me pay out of pocket $9,000 that I can’t afford.
Additional Notes:
There is a coolant leak into my engine cylinders that has completely ruined my engine. They told me they’re surprised my engine hasn’t caught fire. They refuse to cover it even though the issue falls under TSB 22-2229 but they say the VIN doesn’t. There’s many lawsuits against them because it’s an issue with the Ford engine 2.0-liter turbo-four ecoboost engine. It’s happen to many people without warning. I luckily caught it before my engine blew. If you look up the TSB online there are many lawsuits against Ford right now and they still refuse to put out a recall and the new engine costs $9,000. It’s a safety concern because there’s no warning and the engine has potential to catch fire or blow. I read online that if your car has this engine that it is only a matter of time before this happens. Ford tried to blame the issue on me and tell me that I didn’t keep up with maintenance and they completely didn’t tell me about the TSB for the car. I had to go back and read my report to find the TSB. They tried to trick me into buying a new engine even thought this is a faulty engine that they manufactured. I have kept up with maintenance and my car only has 56,000 miles on it and my warranty just expired. No way your engine just blows on a 56,000 mile car. I worry for the safety of others driving this car and many other Fords that have the same engine. A contact that we know at Ford is trying to help us out and cover some of the costs but they refuse to admit that it is a faulty engine that they manufactured. This and many other Fords with this engine are a liability and safety hazard to drive. Ford needs to be held accountable for their engine but instead they’re making people like me pay out of pocket $9,000 that I can’t afford.
Mfg Campaign: 11502749
Recall Date: Jan 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I HAVE A 2017 FORD EDGE AND I BOUGHT IT FROM A DEALER IN JACKSONVILLE, FL. I'VE HAD THE CAR FOR 5 MONTHS, AT THE 3RD MONTH THE CAR STARTED TO SHAKE, ENGINE LIKE CAME ON. GAME ME THE MISS FIRE ON CYLINDERS #2 AND #4, TOOK IT TO THE FORD DEALER IN SANFORD, FL. BEFORE THAT, I CHANGED THE SPARK PLUGS AND COIL PACKS AFTER A DIAGNOSTIC WAS FOUND TO HAVE "COOLANT INTRUSION ON CYLINDER #2, AND WAS TOLD THAT FORD WOULD NOT COVER THE REPAIR ON THE ENGINE, BUT THAT THE ENTIRE ENGINE HAD TO BE REPLACED BECAUSE FORD HAD CHANGED THE DESIGN ON THE ENGINE AND GASKETS. THIS SHOULD BE A RECALL, NOT A TSB, AS I HAVE FOUND MULTIPLE COMPLAINTS AND THEY ALL HAVE CONTACTED FORD WITH THE SAME RESULTS, SO FORD IS WELL AWARE OF THIS ISSUE. THE DEALER TOLD ME TO TRADE IN THE CAR ASAP. I NEED HELP. THANK YOU
Corrective Action:
I HAVE A 2017 FORD EDGE AND I BOUGHT IT FROM A DEALER IN JACKSONVILLE, FL. I'VE HAD THE CAR FOR 5 MONTHS, AT THE 3RD MONTH THE CAR STARTED TO SHAKE, ENGINE LIKE CAME ON. GAME ME THE MISS FIRE ON CYLINDERS #2 AND #4, TOOK IT TO THE FORD DEALER IN SANFORD, FL. BEFORE THAT, I CHANGED THE SPARK PLUGS AND COIL PACKS AFTER A DIAGNOSTIC WAS FOUND TO HAVE "COOLANT INTRUSION ON CYLINDER #2, AND WAS TOLD THAT FORD WOULD NOT COVER THE REPAIR ON THE ENGINE, BUT THAT THE ENTIRE ENGINE HAD TO BE REPLACED BECAUSE FORD HAD CHANGED THE DESIGN ON THE ENGINE AND GASKETS. THIS SHOULD BE A RECALL, NOT A TSB, AS I HAVE FOUND MULTIPLE COMPLAINTS AND THEY ALL HAVE CONTACTED FORD WITH THE SAME RESULTS, SO FORD IS WELL AWARE OF THIS ISSUE. THE DEALER TOLD ME TO TRADE IN THE CAR ASAP. I NEED HELP. THANK YOU
Additional Notes:
I HAVE A 2017 FORD EDGE AND I BOUGHT IT FROM A DEALER IN JACKSONVILLE, FL. I'VE HAD THE CAR FOR 5 MONTHS, AT THE 3RD MONTH THE CAR STARTED TO SHAKE, ENGINE LIKE CAME ON. GAME ME THE MISS FIRE ON CYLINDERS #2 AND #4, TOOK IT TO THE FORD DEALER IN SANFORD, FL. BEFORE THAT, I CHANGED THE SPARK PLUGS AND COIL PACKS AFTER A DIAGNOSTIC WAS FOUND TO HAVE "COOLANT INTRUSION ON CYLINDER #2, AND WAS TOLD THAT FORD WOULD NOT COVER THE REPAIR ON THE ENGINE, BUT THAT THE ENTIRE ENGINE HAD TO BE REPLACED BECAUSE FORD HAD CHANGED THE DESIGN ON THE ENGINE AND GASKETS. THIS SHOULD BE A RECALL, NOT A TSB, AS I HAVE FOUND MULTIPLE COMPLAINTS AND THEY ALL HAVE CONTACTED FORD WITH THE SAME RESULTS, SO FORD IS WELL AWARE OF THIS ISSUE. THE DEALER TOLD ME TO TRADE IN THE CAR ASAP. I NEED HELP. THANK YOU
Mfg Campaign: 11502344
Recall Date: Jan 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car almost overheated. Had to pull over to shoulder of an extremely busy highway. NO coolant. Had to have someone come out to refill. Since than I constantly have to refill and there is no apparent leak. Coolant is now leaking into engine. In constant fear of car overheating. Confirmed today when I took to Ford to diagnose the issue.
Corrective Action:
Car almost overheated. Had to pull over to shoulder of an extremely busy highway. NO coolant. Had to have someone come out to refill. Since than I constantly have to refill and there is no apparent leak. Coolant is now leaking into engine. In constant fear of car overheating. Confirmed today when I took to Ford to diagnose the issue.
Additional Notes:
Car almost overheated. Had to pull over to shoulder of an extremely busy highway. NO coolant. Had to have someone come out to refill. Since than I constantly have to refill and there is no apparent leak. Coolant is now leaking into engine. In constant fear of car overheating. Confirmed today when I took to Ford to diagnose the issue.
Mfg Campaign: 11502363
Recall Date: Jan 18, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
While my wife was driving this vehicle at highway speeds she attempted to brake and realized she had little stopping ability. She managed to slowly get the vehicle to our home without having to be towed . I then inspected the vehicle and after taking off the drivers side rear wheel realized the brake line at the caliper had burst and allowed the brake fluid to drain out. Keeping in mind there was a recall on the front brake lines which we had repaired-I was hopeful FORD would also repair this brake line. After contacting the dealership was told no recall had been issued for this problem and I would have to have it repaired myself. Luckily my wife or someone else wasn’t seriously injured throughout this incident. I have taken a picture of the brake line for review and have a copy of the repair bill and the cost of the brake line.
Corrective Action:
While my wife was driving this vehicle at highway speeds she attempted to brake and realized she had little stopping ability. She managed to slowly get the vehicle to our home without having to be towed . I then inspected the vehicle and after taking off the drivers side rear wheel realized the brake line at the caliper had burst and allowed the brake fluid to drain out. Keeping in mind there was a recall on the front brake lines which we had repaired-I was hopeful FORD would also repair this brake line. After contacting the dealership was told no recall had been issued for this problem and I would have to have it repaired myself. Luckily my wife or someone else wasn’t seriously injured throughout this incident. I have taken a picture of the brake line for review and have a copy of the repair bill and the cost of the brake line.
Additional Notes:
While my wife was driving this vehicle at highway speeds she attempted to brake and realized she had little stopping ability. She managed to slowly get the vehicle to our home without having to be towed . I then inspected the vehicle and after taking off the drivers side rear wheel realized the brake line at the caliper had burst and allowed the brake fluid to drain out. Keeping in mind there was a recall on the front brake lines which we had repaired-I was hopeful FORD would also repair this brake line. After contacting the dealership was told no recall had been issued for this problem and I would have to have it repaired myself. Luckily my wife or someone else wasn’t seriously injured throughout this incident. I have taken a picture of the brake line for review and have a copy of the repair bill and the cost of the brake line.
Mfg Campaign: 11502095
Recall Date: Jan 17, 2023
Ford Motor Company
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that when his wife started the vehicle, she placed the vehicle into the drive(D), and the rear window glass shattered without warning. The failure formed a spider-like crack on the window which obstructed her vision. The contact stated that his wife exited the vehicle and closed the door and a circular hole fell from the cracked window. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that when his wife started the vehicle, she placed the vehicle into the drive(D), and the rear window glass shattered without warning. The failure formed a spider-like crack on the window which obstructed her vision. The contact stated that his wife exited the vehicle and closed the door and a circular hole fell from the cracked window. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that when his wife started the vehicle, she placed the vehicle into the drive(D), and the rear window glass shattered without warning. The failure formed a spider-like crack on the window which obstructed her vision. The contact stated that his wife exited the vehicle and closed the door and a circular hole fell from the cracked window. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 103,000.
Mfg Campaign: 11501293
Recall Date: Jan 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine came on took it to our mechanic, he changed sensor and put new spark plugs in. Then called us and said that coolant was leaking into the cylinders and we would have to replace engine. It just came off 2 months ago extended warranty has only 71,455 on truck. Ford has know about the problem and done nothing for owners. The sent out service bulletin on this problem TSB-22-2229. Feel they should replace engine due to a known issue that effect the eco boost engines
Corrective Action:
Check engine came on took it to our mechanic, he changed sensor and put new spark plugs in. Then called us and said that coolant was leaking into the cylinders and we would have to replace engine. It just came off 2 months ago extended warranty has only 71,455 on truck. Ford has know about the problem and done nothing for owners. The sent out service bulletin on this problem TSB-22-2229. Feel they should replace engine due to a known issue that effect the eco boost engines
Additional Notes:
Check engine came on took it to our mechanic, he changed sensor and put new spark plugs in. Then called us and said that coolant was leaking into the cylinders and we would have to replace engine. It just came off 2 months ago extended warranty has only 71,455 on truck. Ford has know about the problem and done nothing for owners. The sent out service bulletin on this problem TSB-22-2229. Feel they should replace engine due to a known issue that effect the eco boost engines
Mfg Campaign: 11501348
Recall Date: Jan 11, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Took my car in for oil change and tire rotation. I was called that all 20 of my lug nuts have to be replaced due to swelling. For $180, which I’ve never in my life had to replace the lug nuts on any other vehicle I’ve owned. Not just one but all 20 need to be replaced.
Corrective Action:
Took my car in for oil change and tire rotation. I was called that all 20 of my lug nuts have to be replaced due to swelling. For $180, which I’ve never in my life had to replace the lug nuts on any other vehicle I’ve owned. Not just one but all 20 need to be replaced.
Additional Notes:
Took my car in for oil change and tire rotation. I was called that all 20 of my lug nuts have to be replaced due to swelling. For $180, which I’ve never in my life had to replace the lug nuts on any other vehicle I’ve owned. Not just one but all 20 need to be replaced.
Mfg Campaign: 11501032
Recall Date: Jan 10, 2023
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
Took my car in for oil change and tire rotation. I was called that all 20 of my lug nuts have to be replaced due to swelling. For $180, which I’ve never in my life had to replace the lug nuts on any other vehicle I’ve owned. Not just one but all 20 need to be replaced.
Corrective Action:
Took my car in for oil change and tire rotation. I was called that all 20 of my lug nuts have to be replaced due to swelling. For $180, which I’ve never in my life had to replace the lug nuts on any other vehicle I’ve owned. Not just one but all 20 need to be replaced.
Additional Notes:
Took my car in for oil change and tire rotation. I was called that all 20 of my lug nuts have to be replaced due to swelling. For $180, which I’ve never in my life had to replace the lug nuts on any other vehicle I’ve owned. Not just one but all 20 need to be replaced.
Mfg Campaign: 11501032
Recall Date: Jan 10, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
Corrective Action:
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
Additional Notes:
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
Mfg Campaign: 11501035
Recall Date: Jan 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
Corrective Action:
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
Additional Notes:
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
Mfg Campaign: 11501035
Recall Date: Jan 10, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM
Potential Consequences:
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
Corrective Action:
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
Additional Notes:
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
Mfg Campaign: 11501035
Recall Date: Jan 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
#3 cylinder is cracked due to coolant in cylinder see 22-2229 bulletin this is a know issue with Ford for 2015 a 2018 Edge. No low coolant light ever come on but the check engine light did come on I had a mechanic look at it as a favor warranty is out will cost approximately $7000.00 to correct issue change long block. This should be on a recall list. 91067.5 miles and car is paid off.
Corrective Action:
#3 cylinder is cracked due to coolant in cylinder see 22-2229 bulletin this is a know issue with Ford for 2015 a 2018 Edge. No low coolant light ever come on but the check engine light did come on I had a mechanic look at it as a favor warranty is out will cost approximately $7000.00 to correct issue change long block. This should be on a recall list. 91067.5 miles and car is paid off.
Additional Notes:
#3 cylinder is cracked due to coolant in cylinder see 22-2229 bulletin this is a know issue with Ford for 2015 a 2018 Edge. No low coolant light ever come on but the check engine light did come on I had a mechanic look at it as a favor warranty is out will cost approximately $7000.00 to correct issue change long block. This should be on a recall list. 91067.5 miles and car is paid off.
Mfg Campaign: 11500136
Recall Date: Jan 4, 2023
Ford Motor Company
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
Rear window shattered without anything coming in contact with the window.
Corrective Action:
Rear window shattered without anything coming in contact with the window.
Additional Notes:
Rear window shattered without anything coming in contact with the window.
Mfg Campaign: 11499633
Recall Date: Dec 31, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving the vehicle on a major roadway in Pittsburgh, Pennsylvania, my vehicle suddenly stopped! It would not move forward or backwards. This was a definite safety issue and fortunately, the only cars around me were in the left and right lanes. I was in the middle lane and fortunately there was not a car directly behind me, or it would have run right into me. My vehicle went from travelling at 60 miles per hour to a complete standstill. My car is currently in Monroeville Ford right now for the same problem. This is after having the transmission replaced twice and having the engine replaced. The thing that is alarming is that was a safety issue and I, along with others could have been killed. It was only by the grace of God that other vehicles weren't behind me when my vehicle suddenly stopped.
Corrective Action:
While driving the vehicle on a major roadway in Pittsburgh, Pennsylvania, my vehicle suddenly stopped! It would not move forward or backwards. This was a definite safety issue and fortunately, the only cars around me were in the left and right lanes. I was in the middle lane and fortunately there was not a car directly behind me, or it would have run right into me. My vehicle went from travelling at 60 miles per hour to a complete standstill. My car is currently in Monroeville Ford right now for the same problem. This is after having the transmission replaced twice and having the engine replaced. The thing that is alarming is that was a safety issue and I, along with others could have been killed. It was only by the grace of God that other vehicles weren't behind me when my vehicle suddenly stopped.
Additional Notes:
While driving the vehicle on a major roadway in Pittsburgh, Pennsylvania, my vehicle suddenly stopped! It would not move forward or backwards. This was a definite safety issue and fortunately, the only cars around me were in the left and right lanes. I was in the middle lane and fortunately there was not a car directly behind me, or it would have run right into me. My vehicle went from travelling at 60 miles per hour to a complete standstill. My car is currently in Monroeville Ford right now for the same problem. This is after having the transmission replaced twice and having the engine replaced. The thing that is alarming is that was a safety issue and I, along with others could have been killed. It was only by the grace of God that other vehicles weren't behind me when my vehicle suddenly stopped.
Mfg Campaign: 11499042
Recall Date: Dec 27, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On 08/17/22 I took my car into Bill Collins because there was a loss of coolant, and my SUV was acting up. It was jerking randomly. At the time the SUV was noted to have 63,860 miles. Dealership fixed recalls on vehicle and did a pressure test and said there was a water pump leak. Replaced water pump and gasket. Check engine light remained on and when asked dealership about it they said in order to get the check engine light off it would have to go to another part of the dealership, and we would be charged another $99 diagnostic fee. On 11/21/22 SUV was taken back to Bill Collins because it was still doing the same thing. This time you could also hear water moving/draining from behind the dash and the check engine light was still on. Dealership fixed another recall showing on vehicle and said that the water pump had air pocket. Sent home but sputtering engine was not fixed. 12/08/22 contacted dealership again to let them know that nothing they have done over the past several months has worked and SUV is still acting up. Was told they would have a higher up mechanic look at vehicle to see what the issue was. Dealership contacted us two days later stating that vehicle needs a new motor. Current mileage 67,883. Dealership stated they verified coolant intrusion into cylinder and that it is necessary to replace the long block. Exact verbiage from dealership employee. (Coolant intrusion into cylinder #2. Verified defective engine block. Coolant leaking internally.) My SUV has been in and out of Bill Collins Ford for the past 4 months and no one could figure out the problem. Yet, when we spoke to Bill Collins about the new motor, we were told at that time that this is a known issue. Yet, no one mentioned it for 4 months and I've been driving my vehicle in this condition? I work for Ford and have supported Ford for the past 7 years. I am wanting to understand how Ford is going to make this right.
Corrective Action:
On 08/17/22 I took my car into Bill Collins because there was a loss of coolant, and my SUV was acting up. It was jerking randomly. At the time the SUV was noted to have 63,860 miles. Dealership fixed recalls on vehicle and did a pressure test and said there was a water pump leak. Replaced water pump and gasket. Check engine light remained on and when asked dealership about it they said in order to get the check engine light off it would have to go to another part of the dealership, and we would be charged another $99 diagnostic fee. On 11/21/22 SUV was taken back to Bill Collins because it was still doing the same thing. This time you could also hear water moving/draining from behind the dash and the check engine light was still on. Dealership fixed another recall showing on vehicle and said that the water pump had air pocket. Sent home but sputtering engine was not fixed. 12/08/22 contacted dealership again to let them know that nothing they have done over the past several months has worked and SUV is still acting up. Was told they would have a higher up mechanic look at vehicle to see what the issue was. Dealership contacted us two days later stating that vehicle needs a new motor. Current mileage 67,883. Dealership stated they verified coolant intrusion into cylinder and that it is necessary to replace the long block. Exact verbiage from dealership employee. (Coolant intrusion into cylinder #2. Verified defective engine block. Coolant leaking internally.) My SUV has been in and out of Bill Collins Ford for the past 4 months and no one could figure out the problem. Yet, when we spoke to Bill Collins about the new motor, we were told at that time that this is a known issue. Yet, no one mentioned it for 4 months and I've been driving my vehicle in this condition? I work for Ford and have supported Ford for the past 7 years. I am wanting to understand how Ford is going to make this right.
Additional Notes:
On 08/17/22 I took my car into Bill Collins because there was a loss of coolant, and my SUV was acting up. It was jerking randomly. At the time the SUV was noted to have 63,860 miles. Dealership fixed recalls on vehicle and did a pressure test and said there was a water pump leak. Replaced water pump and gasket. Check engine light remained on and when asked dealership about it they said in order to get the check engine light off it would have to go to another part of the dealership, and we would be charged another $99 diagnostic fee. On 11/21/22 SUV was taken back to Bill Collins because it was still doing the same thing. This time you could also hear water moving/draining from behind the dash and the check engine light was still on. Dealership fixed another recall showing on vehicle and said that the water pump had air pocket. Sent home but sputtering engine was not fixed. 12/08/22 contacted dealership again to let them know that nothing they have done over the past several months has worked and SUV is still acting up. Was told they would have a higher up mechanic look at vehicle to see what the issue was. Dealership contacted us two days later stating that vehicle needs a new motor. Current mileage 67,883. Dealership stated they verified coolant intrusion into cylinder and that it is necessary to replace the long block. Exact verbiage from dealership employee. (Coolant intrusion into cylinder #2. Verified defective engine block. Coolant leaking internally.) My SUV has been in and out of Bill Collins Ford for the past 4 months and no one could figure out the problem. Yet, when we spoke to Bill Collins about the new motor, we were told at that time that this is a known issue. Yet, no one mentioned it for 4 months and I've been driving my vehicle in this condition? I work for Ford and have supported Ford for the past 7 years. I am wanting to understand how Ford is going to make this right.
Mfg Campaign: 11498241
Recall Date: Dec 20, 2022
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