Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
COOLANT LEAKING INTO ENGINE
Corrective Action:
COOLANT LEAKING INTO ENGINE
Additional Notes:
COOLANT LEAKING INTO ENGINE
Mfg Campaign: 11413472
Recall Date: Apr 22, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING IN NEW ALBANY, INDIANA ON SATURDAY, APRIL 10, 2021, THE BRAKE LIGHTS ALL CAME ON AT ONCE. MY HUSBAND HAD ME PULL OVER INTO A PARKING SPOT AND HE SAID THERE WAS 0 BRAKE FLUID IN THE RESERVOIR. HE HAS WORKED ON BRAKES AS A MECHANIC HIS WHOLE LIFE (71 YO NOW) AND SAID HE HAD NEVER SEEN ANYTHING LIKE IT. HE DROVE TO A VERY CLOSE GAS STATION AND GOT A CAN OF BRAKE FLUID AND WHEN WE GOT HOME HE HAD HIS BROTHER LOOK UNDER IT WHILE HE PUMPED THE BRAKES. IMMEDIATELY NOTICED THE HOSE WAS RUPTURED. TOOK IT TO HERITAGE FORD IN CORYDON, IN WHICH IS THE CLOSEST FORD DEALIERSHIP TO US. WE FOUND PAPERWORK THAT WAS SENT IN SEPT. 2020 THAT SAID THIS WAS SAFETY RECALL NOTICE 20S42/NHTSA RECALL 20V-469. THEY CALLED AND SAID THEY WILL NOT PAY FOR THIS. WE CALLED THE MAIN FORD CORP. PHONE NUMBER AND THEY TOLD US THE SAME THING. BOTH THE DEALER AND FORD CORP. SAY WE MUST PAY UPFRONT AND MAY BE ABLE TO GET OUR MONEY BACK AND THERE MAY BE A FORM BUT ALL WE GOT WAS A TOLL FREE NUMBER TO FORD CUSTOMER SERVICE AND THEY DO NOT ANSWER THE PHONE. THIS COULD HAVE RESULTED IN FAILURE TO BRAKE OR STOP, CAUSING INJURY OR DEATH AS IT WAS IMMEDIATE WITHOUT PRIOR WARNING. THEY ONLY REPLACED THE PASSENGER SIDE AND WILL NOT REPLACE THE PASSENGER SIDE. THEY DID NOT CHECK THE BRAKES FOR FURTHER WEAR OR DAMAGE. THE RECALL NOTICE, INVOICE, AND PROOF OF PAYMENT ARE ATTACHED. THIS IS VERY DANGEROUS AND NOT RIGHT. FORD DEALER AND MAIN CORPORATE OFFICE HAVE SAID "THEY DON'T KNOW HOW THEY ARE GOING TO HANDLE THIS AND THAT'S WHY WE HAVE TO PAY UPFRONT." WE WANT OUR MONEY BACK TO START WITH AND WANT THE OTHER SIDE REPAIRED AT THEIR EXPENSE ALONG WITH BRAKE INSPECTION. THEY ALSO DID NOT OFFER A COURTESY VEHICLE ALTHOUGH WE ASKED REPEATEDLY FOR ONE.
Corrective Action:
WHILE DRIVING IN NEW ALBANY, INDIANA ON SATURDAY, APRIL 10, 2021, THE BRAKE LIGHTS ALL CAME ON AT ONCE. MY HUSBAND HAD ME PULL OVER INTO A PARKING SPOT AND HE SAID THERE WAS 0 BRAKE FLUID IN THE RESERVOIR. HE HAS WORKED ON BRAKES AS A MECHANIC HIS WHOLE LIFE (71 YO NOW) AND SAID HE HAD NEVER SEEN ANYTHING LIKE IT. HE DROVE TO A VERY CLOSE GAS STATION AND GOT A CAN OF BRAKE FLUID AND WHEN WE GOT HOME HE HAD HIS BROTHER LOOK UNDER IT WHILE HE PUMPED THE BRAKES. IMMEDIATELY NOTICED THE HOSE WAS RUPTURED. TOOK IT TO HERITAGE FORD IN CORYDON, IN WHICH IS THE CLOSEST FORD DEALIERSHIP TO US. WE FOUND PAPERWORK THAT WAS SENT IN SEPT. 2020 THAT SAID THIS WAS SAFETY RECALL NOTICE 20S42/NHTSA RECALL 20V-469. THEY CALLED AND SAID THEY WILL NOT PAY FOR THIS. WE CALLED THE MAIN FORD CORP. PHONE NUMBER AND THEY TOLD US THE SAME THING. BOTH THE DEALER AND FORD CORP. SAY WE MUST PAY UPFRONT AND MAY BE ABLE TO GET OUR MONEY BACK AND THERE MAY BE A FORM BUT ALL WE GOT WAS A TOLL FREE NUMBER TO FORD CUSTOMER SERVICE AND THEY DO NOT ANSWER THE PHONE. THIS COULD HAVE RESULTED IN FAILURE TO BRAKE OR STOP, CAUSING INJURY OR DEATH AS IT WAS IMMEDIATE WITHOUT PRIOR WARNING. THEY ONLY REPLACED THE PASSENGER SIDE AND WILL NOT REPLACE THE PASSENGER SIDE. THEY DID NOT CHECK THE BRAKES FOR FURTHER WEAR OR DAMAGE. THE RECALL NOTICE, INVOICE, AND PROOF OF PAYMENT ARE ATTACHED. THIS IS VERY DANGEROUS AND NOT RIGHT. FORD DEALER AND MAIN CORPORATE OFFICE HAVE SAID "THEY DON'T KNOW HOW THEY ARE GOING TO HANDLE THIS AND THAT'S WHY WE HAVE TO PAY UPFRONT." WE WANT OUR MONEY BACK TO START WITH AND WANT THE OTHER SIDE REPAIRED AT THEIR EXPENSE ALONG WITH BRAKE INSPECTION. THEY ALSO DID NOT OFFER A COURTESY VEHICLE ALTHOUGH WE ASKED REPEATEDLY FOR ONE.
Additional Notes:
WHILE DRIVING IN NEW ALBANY, INDIANA ON SATURDAY, APRIL 10, 2021, THE BRAKE LIGHTS ALL CAME ON AT ONCE. MY HUSBAND HAD ME PULL OVER INTO A PARKING SPOT AND HE SAID THERE WAS 0 BRAKE FLUID IN THE RESERVOIR. HE HAS WORKED ON BRAKES AS A MECHANIC HIS WHOLE LIFE (71 YO NOW) AND SAID HE HAD NEVER SEEN ANYTHING LIKE IT. HE DROVE TO A VERY CLOSE GAS STATION AND GOT A CAN OF BRAKE FLUID AND WHEN WE GOT HOME HE HAD HIS BROTHER LOOK UNDER IT WHILE HE PUMPED THE BRAKES. IMMEDIATELY NOTICED THE HOSE WAS RUPTURED. TOOK IT TO HERITAGE FORD IN CORYDON, IN WHICH IS THE CLOSEST FORD DEALIERSHIP TO US. WE FOUND PAPERWORK THAT WAS SENT IN SEPT. 2020 THAT SAID THIS WAS SAFETY RECALL NOTICE 20S42/NHTSA RECALL 20V-469. THEY CALLED AND SAID THEY WILL NOT PAY FOR THIS. WE CALLED THE MAIN FORD CORP. PHONE NUMBER AND THEY TOLD US THE SAME THING. BOTH THE DEALER AND FORD CORP. SAY WE MUST PAY UPFRONT AND MAY BE ABLE TO GET OUR MONEY BACK AND THERE MAY BE A FORM BUT ALL WE GOT WAS A TOLL FREE NUMBER TO FORD CUSTOMER SERVICE AND THEY DO NOT ANSWER THE PHONE. THIS COULD HAVE RESULTED IN FAILURE TO BRAKE OR STOP, CAUSING INJURY OR DEATH AS IT WAS IMMEDIATE WITHOUT PRIOR WARNING. THEY ONLY REPLACED THE PASSENGER SIDE AND WILL NOT REPLACE THE PASSENGER SIDE. THEY DID NOT CHECK THE BRAKES FOR FURTHER WEAR OR DAMAGE. THE RECALL NOTICE, INVOICE, AND PROOF OF PAYMENT ARE ATTACHED. THIS IS VERY DANGEROUS AND NOT RIGHT. FORD DEALER AND MAIN CORPORATE OFFICE HAVE SAID "THEY DON'T KNOW HOW THEY ARE GOING TO HANDLE THIS AND THAT'S WHY WE HAVE TO PAY UPFRONT." WE WANT OUR MONEY BACK TO START WITH AND WANT THE OTHER SIDE REPAIRED AT THEIR EXPENSE ALONG WITH BRAKE INSPECTION. THEY ALSO DID NOT OFFER A COURTESY VEHICLE ALTHOUGH WE ASKED REPEATEDLY FOR ONE.
Mfg Campaign: 11412843
Recall Date: Apr 19, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 5 DIFFERENT OCCASIONS, THIS VEHICLE SUDDENLY LOSES POWER & ACTS LIKE IT'S RUNNING OUT OF GAS. IT "STUDDERS" FOR 15-20 SECONDS & THEN BEGINS TO RUN FINE. IT SEEMS TO HAPPEN WHEN A LEFT OR RIGHT TURN HAS JUST BEEN COMPLETED. IT'S A FRIGHTENING FEELING THAT THE VEHICLE WILL NOT ACCELERATE WHEN THE GAS PEDAL IS PRESSED & YOU HAVE FAST MOVING TRAFFIC BEHIND YOU ON A BUSY CITY STREET. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH THE VEHICLE. IT IS NOT BEING DRIVEN NOW BECAUSE WE ARE IN FEAR OF HAVING AN ACCIDENT.
Corrective Action:
ON 5 DIFFERENT OCCASIONS, THIS VEHICLE SUDDENLY LOSES POWER & ACTS LIKE IT'S RUNNING OUT OF GAS. IT "STUDDERS" FOR 15-20 SECONDS & THEN BEGINS TO RUN FINE. IT SEEMS TO HAPPEN WHEN A LEFT OR RIGHT TURN HAS JUST BEEN COMPLETED. IT'S A FRIGHTENING FEELING THAT THE VEHICLE WILL NOT ACCELERATE WHEN THE GAS PEDAL IS PRESSED & YOU HAVE FAST MOVING TRAFFIC BEHIND YOU ON A BUSY CITY STREET. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH THE VEHICLE. IT IS NOT BEING DRIVEN NOW BECAUSE WE ARE IN FEAR OF HAVING AN ACCIDENT.
Additional Notes:
ON 5 DIFFERENT OCCASIONS, THIS VEHICLE SUDDENLY LOSES POWER & ACTS LIKE IT'S RUNNING OUT OF GAS. IT "STUDDERS" FOR 15-20 SECONDS & THEN BEGINS TO RUN FINE. IT SEEMS TO HAPPEN WHEN A LEFT OR RIGHT TURN HAS JUST BEEN COMPLETED. IT'S A FRIGHTENING FEELING THAT THE VEHICLE WILL NOT ACCELERATE WHEN THE GAS PEDAL IS PRESSED & YOU HAVE FAST MOVING TRAFFIC BEHIND YOU ON A BUSY CITY STREET. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH THE VEHICLE. IT IS NOT BEING DRIVEN NOW BECAUSE WE ARE IN FEAR OF HAVING AN ACCIDENT.
Mfg Campaign: 11408670
Recall Date: Apr 18, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WAS DRIVING VEHICLE ENGINE LIGHT CAME ON AT 33;000 MILES TOOK IN FOR SERVICE AND WAS TOLD IT NEEDS ENGINE .. JUST FOUND OUT THAT THIS IS AN ISSUSE THAT IS REACCOURING AND NEED TO BE REPLACED WITH ENGINE THAT DOESN'T HAVE THIS PROBLEM. , . WHY ISN'T FORD DOING THIS.
Corrective Action:
WAS DRIVING VEHICLE ENGINE LIGHT CAME ON AT 33;000 MILES TOOK IN FOR SERVICE AND WAS TOLD IT NEEDS ENGINE .. JUST FOUND OUT THAT THIS IS AN ISSUSE THAT IS REACCOURING AND NEED TO BE REPLACED WITH ENGINE THAT DOESN'T HAVE THIS PROBLEM. , . WHY ISN'T FORD DOING THIS.
Additional Notes:
WAS DRIVING VEHICLE ENGINE LIGHT CAME ON AT 33;000 MILES TOOK IN FOR SERVICE AND WAS TOLD IT NEEDS ENGINE .. JUST FOUND OUT THAT THIS IS AN ISSUSE THAT IS REACCOURING AND NEED TO BE REPLACED WITH ENGINE THAT DOESN'T HAVE THIS PROBLEM. , . WHY ISN'T FORD DOING THIS.
Mfg Campaign: 11408548
Recall Date: Apr 17, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PURCHASED FORD EDGE 2017 OCTOBER 2020 ACCEPTING THAT THERE WAS A RECALL ON THE BREAK LINES. I DIDN'T EXPECT OVER 6 MONTHS LATER TO STILL BE DRIVING A CAR WHICH COULD HAVE A BREAK FAILURE. I DRIVE MY GRANDCHILDREN A LOT. THE PARTS ARE STILL NOT AVAILABLE FOR THE FIX. CONTACTED DEALER, THEY FILED MY CASE WITH FORD, BUT STILL NO RESOLUTION. THIS IS NOT ACCEPTABLE.
Corrective Action:
I PURCHASED FORD EDGE 2017 OCTOBER 2020 ACCEPTING THAT THERE WAS A RECALL ON THE BREAK LINES. I DIDN'T EXPECT OVER 6 MONTHS LATER TO STILL BE DRIVING A CAR WHICH COULD HAVE A BREAK FAILURE. I DRIVE MY GRANDCHILDREN A LOT. THE PARTS ARE STILL NOT AVAILABLE FOR THE FIX. CONTACTED DEALER, THEY FILED MY CASE WITH FORD, BUT STILL NO RESOLUTION. THIS IS NOT ACCEPTABLE.
Additional Notes:
I PURCHASED FORD EDGE 2017 OCTOBER 2020 ACCEPTING THAT THERE WAS A RECALL ON THE BREAK LINES. I DIDN'T EXPECT OVER 6 MONTHS LATER TO STILL BE DRIVING A CAR WHICH COULD HAVE A BREAK FAILURE. I DRIVE MY GRANDCHILDREN A LOT. THE PARTS ARE STILL NOT AVAILABLE FOR THE FIX. CONTACTED DEALER, THEY FILED MY CASE WITH FORD, BUT STILL NO RESOLUTION. THIS IS NOT ACCEPTABLE.
Mfg Campaign: 11408199
Recall Date: Apr 15, 2021
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
ON APRIL 9, 2021 WE FOUND THE SEATBELT BUCKLE WOULD NOT LATCH ON THE REAR PASSENGER SIDE. I NOTIFIED THE FORD DEALERSHIP ON MONDAY, APRIL 12, THE SERVICE REPRESENTATIVE SCHEDULED ME TO BRING THE EDGE IN ON APRIL 22. ON FURTHER INSPECTION I FOUND THE SEATBELT BUCKLE TO BE BROKEN. I CALLED THE DEALERSHIP THE NEXT DAY AND WAS TOLD TO BRING IT IN AND LEAVE IT TO BE SERVICED. THE SERVICE TECHNICIAN INSPECTED THE SEATBELT BUCKLE AND FOUND IT INOPERABLE DUE TO THE INNER GUTS OF THE BUCKLE BEING BROKEN. A REPLACEMENT PART HAS BEEN ORDERED BY THE DEALERSHIP. THE VEHICLE HAS NOT BEEN IN ANY ACCIDENTS AND THIS OCCURRED WITH NORMAL OPERATING CONDITIONS. THE EDGE HAS APPROXIMATELY 56,000 MILES.
Corrective Action:
ON APRIL 9, 2021 WE FOUND THE SEATBELT BUCKLE WOULD NOT LATCH ON THE REAR PASSENGER SIDE. I NOTIFIED THE FORD DEALERSHIP ON MONDAY, APRIL 12, THE SERVICE REPRESENTATIVE SCHEDULED ME TO BRING THE EDGE IN ON APRIL 22. ON FURTHER INSPECTION I FOUND THE SEATBELT BUCKLE TO BE BROKEN. I CALLED THE DEALERSHIP THE NEXT DAY AND WAS TOLD TO BRING IT IN AND LEAVE IT TO BE SERVICED. THE SERVICE TECHNICIAN INSPECTED THE SEATBELT BUCKLE AND FOUND IT INOPERABLE DUE TO THE INNER GUTS OF THE BUCKLE BEING BROKEN. A REPLACEMENT PART HAS BEEN ORDERED BY THE DEALERSHIP. THE VEHICLE HAS NOT BEEN IN ANY ACCIDENTS AND THIS OCCURRED WITH NORMAL OPERATING CONDITIONS. THE EDGE HAS APPROXIMATELY 56,000 MILES.
Additional Notes:
ON APRIL 9, 2021 WE FOUND THE SEATBELT BUCKLE WOULD NOT LATCH ON THE REAR PASSENGER SIDE. I NOTIFIED THE FORD DEALERSHIP ON MONDAY, APRIL 12, THE SERVICE REPRESENTATIVE SCHEDULED ME TO BRING THE EDGE IN ON APRIL 22. ON FURTHER INSPECTION I FOUND THE SEATBELT BUCKLE TO BE BROKEN. I CALLED THE DEALERSHIP THE NEXT DAY AND WAS TOLD TO BRING IT IN AND LEAVE IT TO BE SERVICED. THE SERVICE TECHNICIAN INSPECTED THE SEATBELT BUCKLE AND FOUND IT INOPERABLE DUE TO THE INNER GUTS OF THE BUCKLE BEING BROKEN. A REPLACEMENT PART HAS BEEN ORDERED BY THE DEALERSHIP. THE VEHICLE HAS NOT BEEN IN ANY ACCIDENTS AND THIS OCCURRED WITH NORMAL OPERATING CONDITIONS. THE EDGE HAS APPROXIMATELY 56,000 MILES.
Mfg Campaign: 11408141
Recall Date: Apr 14, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT GROOVE FORD LOCATED AT 10039 E. ARAPAHOE RD, CENTENNIAL, CO 80112, (720)815-9607, PHIL LONG FORD OF DENVER, LLC LOCATED AT 7887 W TUFTS AVE, DENVER, CO 80123 (844)250-4168, O'MEARA FORD LOCATED AT 400 W. 104TH AVE, NORTHGLENN, CO 80234, (303)254-5000, BARBEE'S FREEWAY FORD, INC. LOCATED AT 4471 E. EVANS AVE, DENVER, CO 80222, (303)584-6600) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT GROOVE FORD LOCATED AT 10039 E. ARAPAHOE RD, CENTENNIAL, CO 80112, (720)815-9607, PHIL LONG FORD OF DENVER, LLC LOCATED AT 7887 W TUFTS AVE, DENVER, CO 80123 (844)250-4168, O'MEARA FORD LOCATED AT 400 W. 104TH AVE, NORTHGLENN, CO 80234, (303)254-5000, BARBEE'S FREEWAY FORD, INC. LOCATED AT 4471 E. EVANS AVE, DENVER, CO 80222, (303)584-6600) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT GROOVE FORD LOCATED AT 10039 E. ARAPAHOE RD, CENTENNIAL, CO 80112, (720)815-9607, PHIL LONG FORD OF DENVER, LLC LOCATED AT 7887 W TUFTS AVE, DENVER, CO 80123 (844)250-4168, O'MEARA FORD LOCATED AT 400 W. 104TH AVE, NORTHGLENN, CO 80234, (303)254-5000, BARBEE'S FREEWAY FORD, INC. LOCATED AT 4471 E. EVANS AVE, DENVER, CO 80222, (303)584-6600) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11407943
Recall Date: Apr 13, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE IN MOTION ON CITY STREET BRAKE FLUID WARNING SYSTEM WENT OFF. PULLED OVER AND FOUND OUT BRAKE FLUID RESERVOIR WAS COMPLETELY DRY. TOOK IT TO HERITAGE FORD IN CORYDON, IN AS THERE IS A RECALL FOR THIS FROM SEPT. 2020 BUT NO PARTS AVAILABLE. THEY HAVE SAID 3 DAYS TO REPAIR ONLY ONE BRAKE LINE AND WE HAVE TO PAY OUT OF POCKET, NO RENTAL CAR. WE CALLED FORD CORPORATE OFFICE AND ARE ADVISED OF THE SAME.
Corrective Action:
VEHICLE IN MOTION ON CITY STREET BRAKE FLUID WARNING SYSTEM WENT OFF. PULLED OVER AND FOUND OUT BRAKE FLUID RESERVOIR WAS COMPLETELY DRY. TOOK IT TO HERITAGE FORD IN CORYDON, IN AS THERE IS A RECALL FOR THIS FROM SEPT. 2020 BUT NO PARTS AVAILABLE. THEY HAVE SAID 3 DAYS TO REPAIR ONLY ONE BRAKE LINE AND WE HAVE TO PAY OUT OF POCKET, NO RENTAL CAR. WE CALLED FORD CORPORATE OFFICE AND ARE ADVISED OF THE SAME.
Additional Notes:
VEHICLE IN MOTION ON CITY STREET BRAKE FLUID WARNING SYSTEM WENT OFF. PULLED OVER AND FOUND OUT BRAKE FLUID RESERVOIR WAS COMPLETELY DRY. TOOK IT TO HERITAGE FORD IN CORYDON, IN AS THERE IS A RECALL FOR THIS FROM SEPT. 2020 BUT NO PARTS AVAILABLE. THEY HAVE SAID 3 DAYS TO REPAIR ONLY ONE BRAKE LINE AND WE HAVE TO PAY OUT OF POCKET, NO RENTAL CAR. WE CALLED FORD CORPORATE OFFICE AND ARE ADVISED OF THE SAME.
Mfg Campaign: 11407716
Recall Date: Apr 12, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
DRIVING DOWN THE HIGHWAY I PRESSED DOWN ON THE BRAKE THE CAR WAS NOT STOPPING WHILE THE BRAKE PEDDLE WENT STRAIGHT TO THE FLOOR.
Corrective Action:
DRIVING DOWN THE HIGHWAY I PRESSED DOWN ON THE BRAKE THE CAR WAS NOT STOPPING WHILE THE BRAKE PEDDLE WENT STRAIGHT TO THE FLOOR.
Additional Notes:
DRIVING DOWN THE HIGHWAY I PRESSED DOWN ON THE BRAKE THE CAR WAS NOT STOPPING WHILE THE BRAKE PEDDLE WENT STRAIGHT TO THE FLOOR.
Mfg Campaign: 11407064
Recall Date: Apr 8, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
DRIVING DOWN THE HIGHWAY I PRESSED DOWN ON THE BRAKE THE CAR WAS NOT STOPPING WHILE THE BRAKE PEDDLE WENT STRAIGHT TO THE FLOOR.
Corrective Action:
DRIVING DOWN THE HIGHWAY I PRESSED DOWN ON THE BRAKE THE CAR WAS NOT STOPPING WHILE THE BRAKE PEDDLE WENT STRAIGHT TO THE FLOOR.
Additional Notes:
DRIVING DOWN THE HIGHWAY I PRESSED DOWN ON THE BRAKE THE CAR WAS NOT STOPPING WHILE THE BRAKE PEDDLE WENT STRAIGHT TO THE FLOOR.
Mfg Campaign: 11407064
Recall Date: Apr 8, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
DRIVING DOWN THE HIGHWAY I PRESSED DOWN ON THE BRAKE THE CAR WAS NOT STOPPING WHILE THE BRAKE PEDDLE WENT STRAIGHT TO THE FLOOR.
Corrective Action:
DRIVING DOWN THE HIGHWAY I PRESSED DOWN ON THE BRAKE THE CAR WAS NOT STOPPING WHILE THE BRAKE PEDDLE WENT STRAIGHT TO THE FLOOR.
Additional Notes:
DRIVING DOWN THE HIGHWAY I PRESSED DOWN ON THE BRAKE THE CAR WAS NOT STOPPING WHILE THE BRAKE PEDDLE WENT STRAIGHT TO THE FLOOR.
Mfg Campaign: 11407064
Recall Date: Apr 8, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD LLC (9801 PULASKI HWY, MIDDLE RIVER, MD 21220) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE WHERE THE BRAKES FAILED TO OPERATE AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD LLC (9801 PULASKI HWY, MIDDLE RIVER, MD 21220) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE WHERE THE BRAKES FAILED TO OPERATE AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD LLC (9801 PULASKI HWY, MIDDLE RIVER, MD 21220) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE WHERE THE BRAKES FAILED TO OPERATE AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11407067
Recall Date: Apr 8, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD LLC (9801 PULASKI HWY, MIDDLE RIVER, MD 21220) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE WHERE THE BRAKES FAILED TO OPERATE AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD LLC (9801 PULASKI HWY, MIDDLE RIVER, MD 21220) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE WHERE THE BRAKES FAILED TO OPERATE AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD LLC (9801 PULASKI HWY, MIDDLE RIVER, MD 21220) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE WHERE THE BRAKES FAILED TO OPERATE AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11407067
Recall Date: Apr 8, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AT ROUGHLY 77,500 MILES OUR ENGINE STARTING MISFIRING BOTH WHILE STATIONARY AND IN MOTION. THE CHECK ENGINE LIGHT CAME ON. WE PULLED CODE P0305, INDICATING CYLINDER #2 MISFIRE. WE REPLACED THE COILS AND SPARK PLUGS AND THE ENGINE CONTINUED TO MISFIRE. WE THEN BEGAN HEARING FLUID MOVING BEHIND OUR DASH BOARD AND NOTICED THAT THE COOLANT TANK WAS LOW BUT NO VISIBLE COOLANT LEAK WAS FOUND. WE TOOK THE CAR TO A LOCAL FORD DEALER'S SERVICE CENTER (WOODHOUSE FORD - OMAHA, NE) FOR INSPECTION AND DIAGNOSIS. THEY CONFIRMED THAT ENGINE COOLANT WAS LEAKING INTO CYLINDER #2, CAUSING THE MISFIRE. IT WAS ALSO LEAKING INTO THE HEATING ELEMENT, CAUSING A PUTRID SMELL IN THE CAB OF THE VEHICLE AND THE RUSHING FLUID SOUND BEHIND THE DASHBOARD. THEY CONFIRMED THIS IS RELATED TO FORD TSB 19-2346. FORD STATED THAT THE REPAIR REQUIRES A $6300 REPLACEMENT ENGINE AND THEY ARE NOT LIABLE FOR THE DAMAGE TO THE ENGINE AS A RESULT OF THEIR DEFECT. PER THE TSB, THIS ENGINE DEFECT MAY RESULT IN ENGINE FIRES BUT FORTUNATELY IT DID NOT GET TO THIS POINT FOR US.
Corrective Action:
AT ROUGHLY 77,500 MILES OUR ENGINE STARTING MISFIRING BOTH WHILE STATIONARY AND IN MOTION. THE CHECK ENGINE LIGHT CAME ON. WE PULLED CODE P0305, INDICATING CYLINDER #2 MISFIRE. WE REPLACED THE COILS AND SPARK PLUGS AND THE ENGINE CONTINUED TO MISFIRE. WE THEN BEGAN HEARING FLUID MOVING BEHIND OUR DASH BOARD AND NOTICED THAT THE COOLANT TANK WAS LOW BUT NO VISIBLE COOLANT LEAK WAS FOUND. WE TOOK THE CAR TO A LOCAL FORD DEALER'S SERVICE CENTER (WOODHOUSE FORD - OMAHA, NE) FOR INSPECTION AND DIAGNOSIS. THEY CONFIRMED THAT ENGINE COOLANT WAS LEAKING INTO CYLINDER #2, CAUSING THE MISFIRE. IT WAS ALSO LEAKING INTO THE HEATING ELEMENT, CAUSING A PUTRID SMELL IN THE CAB OF THE VEHICLE AND THE RUSHING FLUID SOUND BEHIND THE DASHBOARD. THEY CONFIRMED THIS IS RELATED TO FORD TSB 19-2346. FORD STATED THAT THE REPAIR REQUIRES A $6300 REPLACEMENT ENGINE AND THEY ARE NOT LIABLE FOR THE DAMAGE TO THE ENGINE AS A RESULT OF THEIR DEFECT. PER THE TSB, THIS ENGINE DEFECT MAY RESULT IN ENGINE FIRES BUT FORTUNATELY IT DID NOT GET TO THIS POINT FOR US.
Additional Notes:
AT ROUGHLY 77,500 MILES OUR ENGINE STARTING MISFIRING BOTH WHILE STATIONARY AND IN MOTION. THE CHECK ENGINE LIGHT CAME ON. WE PULLED CODE P0305, INDICATING CYLINDER #2 MISFIRE. WE REPLACED THE COILS AND SPARK PLUGS AND THE ENGINE CONTINUED TO MISFIRE. WE THEN BEGAN HEARING FLUID MOVING BEHIND OUR DASH BOARD AND NOTICED THAT THE COOLANT TANK WAS LOW BUT NO VISIBLE COOLANT LEAK WAS FOUND. WE TOOK THE CAR TO A LOCAL FORD DEALER'S SERVICE CENTER (WOODHOUSE FORD - OMAHA, NE) FOR INSPECTION AND DIAGNOSIS. THEY CONFIRMED THAT ENGINE COOLANT WAS LEAKING INTO CYLINDER #2, CAUSING THE MISFIRE. IT WAS ALSO LEAKING INTO THE HEATING ELEMENT, CAUSING A PUTRID SMELL IN THE CAB OF THE VEHICLE AND THE RUSHING FLUID SOUND BEHIND THE DASHBOARD. THEY CONFIRMED THIS IS RELATED TO FORD TSB 19-2346. FORD STATED THAT THE REPAIR REQUIRES A $6300 REPLACEMENT ENGINE AND THEY ARE NOT LIABLE FOR THE DAMAGE TO THE ENGINE AS A RESULT OF THEIR DEFECT. PER THE TSB, THIS ENGINE DEFECT MAY RESULT IN ENGINE FIRES BUT FORTUNATELY IT DID NOT GET TO THIS POINT FOR US.
Mfg Campaign: 11407153
Recall Date: Apr 8, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
AT ROUGHLY 77,500 MILES OUR ENGINE STARTING MISFIRING BOTH WHILE STATIONARY AND IN MOTION. THE CHECK ENGINE LIGHT CAME ON. WE PULLED CODE P0305, INDICATING CYLINDER #2 MISFIRE. WE REPLACED THE COILS AND SPARK PLUGS AND THE ENGINE CONTINUED TO MISFIRE. WE THEN BEGAN HEARING FLUID MOVING BEHIND OUR DASH BOARD AND NOTICED THAT THE COOLANT TANK WAS LOW BUT NO VISIBLE COOLANT LEAK WAS FOUND. WE TOOK THE CAR TO A LOCAL FORD DEALER'S SERVICE CENTER (WOODHOUSE FORD - OMAHA, NE) FOR INSPECTION AND DIAGNOSIS. THEY CONFIRMED THAT ENGINE COOLANT WAS LEAKING INTO CYLINDER #2, CAUSING THE MISFIRE. IT WAS ALSO LEAKING INTO THE HEATING ELEMENT, CAUSING A PUTRID SMELL IN THE CAB OF THE VEHICLE AND THE RUSHING FLUID SOUND BEHIND THE DASHBOARD. THEY CONFIRMED THIS IS RELATED TO FORD TSB 19-2346. FORD STATED THAT THE REPAIR REQUIRES A $6300 REPLACEMENT ENGINE AND THEY ARE NOT LIABLE FOR THE DAMAGE TO THE ENGINE AS A RESULT OF THEIR DEFECT. PER THE TSB, THIS ENGINE DEFECT MAY RESULT IN ENGINE FIRES BUT FORTUNATELY IT DID NOT GET TO THIS POINT FOR US.
Corrective Action:
AT ROUGHLY 77,500 MILES OUR ENGINE STARTING MISFIRING BOTH WHILE STATIONARY AND IN MOTION. THE CHECK ENGINE LIGHT CAME ON. WE PULLED CODE P0305, INDICATING CYLINDER #2 MISFIRE. WE REPLACED THE COILS AND SPARK PLUGS AND THE ENGINE CONTINUED TO MISFIRE. WE THEN BEGAN HEARING FLUID MOVING BEHIND OUR DASH BOARD AND NOTICED THAT THE COOLANT TANK WAS LOW BUT NO VISIBLE COOLANT LEAK WAS FOUND. WE TOOK THE CAR TO A LOCAL FORD DEALER'S SERVICE CENTER (WOODHOUSE FORD - OMAHA, NE) FOR INSPECTION AND DIAGNOSIS. THEY CONFIRMED THAT ENGINE COOLANT WAS LEAKING INTO CYLINDER #2, CAUSING THE MISFIRE. IT WAS ALSO LEAKING INTO THE HEATING ELEMENT, CAUSING A PUTRID SMELL IN THE CAB OF THE VEHICLE AND THE RUSHING FLUID SOUND BEHIND THE DASHBOARD. THEY CONFIRMED THIS IS RELATED TO FORD TSB 19-2346. FORD STATED THAT THE REPAIR REQUIRES A $6300 REPLACEMENT ENGINE AND THEY ARE NOT LIABLE FOR THE DAMAGE TO THE ENGINE AS A RESULT OF THEIR DEFECT. PER THE TSB, THIS ENGINE DEFECT MAY RESULT IN ENGINE FIRES BUT FORTUNATELY IT DID NOT GET TO THIS POINT FOR US.
Additional Notes:
AT ROUGHLY 77,500 MILES OUR ENGINE STARTING MISFIRING BOTH WHILE STATIONARY AND IN MOTION. THE CHECK ENGINE LIGHT CAME ON. WE PULLED CODE P0305, INDICATING CYLINDER #2 MISFIRE. WE REPLACED THE COILS AND SPARK PLUGS AND THE ENGINE CONTINUED TO MISFIRE. WE THEN BEGAN HEARING FLUID MOVING BEHIND OUR DASH BOARD AND NOTICED THAT THE COOLANT TANK WAS LOW BUT NO VISIBLE COOLANT LEAK WAS FOUND. WE TOOK THE CAR TO A LOCAL FORD DEALER'S SERVICE CENTER (WOODHOUSE FORD - OMAHA, NE) FOR INSPECTION AND DIAGNOSIS. THEY CONFIRMED THAT ENGINE COOLANT WAS LEAKING INTO CYLINDER #2, CAUSING THE MISFIRE. IT WAS ALSO LEAKING INTO THE HEATING ELEMENT, CAUSING A PUTRID SMELL IN THE CAB OF THE VEHICLE AND THE RUSHING FLUID SOUND BEHIND THE DASHBOARD. THEY CONFIRMED THIS IS RELATED TO FORD TSB 19-2346. FORD STATED THAT THE REPAIR REQUIRES A $6300 REPLACEMENT ENGINE AND THEY ARE NOT LIABLE FOR THE DAMAGE TO THE ENGINE AS A RESULT OF THEIR DEFECT. PER THE TSB, THIS ENGINE DEFECT MAY RESULT IN ENGINE FIRES BUT FORTUNATELY IT DID NOT GET TO THIS POINT FOR US.
Mfg Campaign: 11407153
Recall Date: Apr 8, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MARCOTTE FORD SALES INC (1025 MAIN ST, HOLYOKE, MA 01040; (800) 842-0699) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MARCOTTE FORD SALES INC (1025 MAIN ST, HOLYOKE, MA 01040; (800) 842-0699) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MARCOTTE FORD SALES INC (1025 MAIN ST, HOLYOKE, MA 01040; (800) 842-0699) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11406839
Recall Date: Apr 7, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MARCOTTE FORD SALES INC (1025 MAIN ST, HOLYOKE, MA 01040; (800) 842-0699) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MARCOTTE FORD SALES INC (1025 MAIN ST, HOLYOKE, MA 01040; (800) 842-0699) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MARCOTTE FORD SALES INC (1025 MAIN ST, HOLYOKE, MA 01040; (800) 842-0699) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11406839
Recall Date: Apr 7, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE LIGHT ON MY 2017 EDGE CAME ON WHEN I STARTED IT. THE CAR WAS SHAKING AND RUNNING ROUGH. TOOK IT TO DEALER WHO SAID WHEN THEY TRIED TO REPLACE THE SPARK PLUGS, THEY BROKE ON OFF. THEY THEN DISCOVERED THE BLOCK CRACKED AND COOLANT GOT INTO THE CYLINDERS. THE ONLY FIX ACTION IS TO REPLACE THE ENGINE. THIS IS A COMMON PROBLEM THAT FORD NEEDS TO ACKNOWLEDGE.
Corrective Action:
ENGINE LIGHT ON MY 2017 EDGE CAME ON WHEN I STARTED IT. THE CAR WAS SHAKING AND RUNNING ROUGH. TOOK IT TO DEALER WHO SAID WHEN THEY TRIED TO REPLACE THE SPARK PLUGS, THEY BROKE ON OFF. THEY THEN DISCOVERED THE BLOCK CRACKED AND COOLANT GOT INTO THE CYLINDERS. THE ONLY FIX ACTION IS TO REPLACE THE ENGINE. THIS IS A COMMON PROBLEM THAT FORD NEEDS TO ACKNOWLEDGE.
Additional Notes:
ENGINE LIGHT ON MY 2017 EDGE CAME ON WHEN I STARTED IT. THE CAR WAS SHAKING AND RUNNING ROUGH. TOOK IT TO DEALER WHO SAID WHEN THEY TRIED TO REPLACE THE SPARK PLUGS, THEY BROKE ON OFF. THEY THEN DISCOVERED THE BLOCK CRACKED AND COOLANT GOT INTO THE CYLINDERS. THE ONLY FIX ACTION IS TO REPLACE THE ENGINE. THIS IS A COMMON PROBLEM THAT FORD NEEDS TO ACKNOWLEDGE.
Mfg Campaign: 11406879
Recall Date: Apr 7, 2021
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE VEHICLE WOULD ROLL WHILE THE GEAR SHIFTER WAS ENGAGED IN PARK. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THE VEHICLE IN NEUTRAL WHILE THE GEAR SHIFTER WAS IN PARK. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CARUSO FORD LINCOLN (3500 CHERRY AVE, LONG BEACH, CA 90807) WHERE IT WAS DIAGNOSED WITH THE GEAR UNIT NEEDING TO BE REPLACED. THE VEHICLE HAD NOT YET BEEN REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE VEHICLE WOULD ROLL WHILE THE GEAR SHIFTER WAS ENGAGED IN PARK. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THE VEHICLE IN NEUTRAL WHILE THE GEAR SHIFTER WAS IN PARK. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CARUSO FORD LINCOLN (3500 CHERRY AVE, LONG BEACH, CA 90807) WHERE IT WAS DIAGNOSED WITH THE GEAR UNIT NEEDING TO BE REPLACED. THE VEHICLE HAD NOT YET BEEN REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE VEHICLE WOULD ROLL WHILE THE GEAR SHIFTER WAS ENGAGED IN PARK. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THE VEHICLE IN NEUTRAL WHILE THE GEAR SHIFTER WAS IN PARK. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CARUSO FORD LINCOLN (3500 CHERRY AVE, LONG BEACH, CA 90807) WHERE IT WAS DIAGNOSED WITH THE GEAR UNIT NEEDING TO BE REPLACED. THE VEHICLE HAD NOT YET BEEN REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Mfg Campaign: 11406744
Recall Date: Apr 6, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED SHE WAS UNABLE TO START-UP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED LATER THAT DAY SHE STARTED THE VEHICLE USING THE SPARE KEY. THE CONTACT STATED THAT WHITE SMOKE EXITED THE REAR OF THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE HEAD GASKET ALLOWED COOLANT TO LEAK INTO CYLINDER NUMBER 2. VIC BAILEY FORD (501 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302, (864) 585-3600) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED SHE WAS UNABLE TO START-UP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED LATER THAT DAY SHE STARTED THE VEHICLE USING THE SPARE KEY. THE CONTACT STATED THAT WHITE SMOKE EXITED THE REAR OF THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE HEAD GASKET ALLOWED COOLANT TO LEAK INTO CYLINDER NUMBER 2. VIC BAILEY FORD (501 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302, (864) 585-3600) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED SHE WAS UNABLE TO START-UP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED LATER THAT DAY SHE STARTED THE VEHICLE USING THE SPARE KEY. THE CONTACT STATED THAT WHITE SMOKE EXITED THE REAR OF THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE HEAD GASKET ALLOWED COOLANT TO LEAK INTO CYLINDER NUMBER 2. VIC BAILEY FORD (501 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302, (864) 585-3600) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Mfg Campaign: 11406075
Recall Date: Apr 2, 2021
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