Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED FROM A-PILLAR TO A-PILLAR POSSIBLY DUE TO MISSING SPOT WELDS IN THAT AREA. THERE ARE NO STONE CHIPS VISIBLE IN THE WINDOW AT ALL. THE WINDOW CRACKS WHILE DRIVING.
Corrective Action:
THE WINDSHIELD CRACKED FROM A-PILLAR TO A-PILLAR POSSIBLY DUE TO MISSING SPOT WELDS IN THAT AREA. THERE ARE NO STONE CHIPS VISIBLE IN THE WINDOW AT ALL. THE WINDOW CRACKS WHILE DRIVING.
Additional Notes:
THE WINDSHIELD CRACKED FROM A-PILLAR TO A-PILLAR POSSIBLY DUE TO MISSING SPOT WELDS IN THAT AREA. THERE ARE NO STONE CHIPS VISIBLE IN THE WINDOW AT ALL. THE WINDOW CRACKS WHILE DRIVING.
Mfg Campaign: 11151858
Recall Date: Nov 15, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V427000 (POWER TRAIN). WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND RESTARTED. THE CONTACT CALLED CROSSROADS FORD OF CARY AT 919-335-4612 (LOCATED AT 2333 WALNUT ST, CARY, NC 27518) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V427000 (POWER TRAIN). WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND RESTARTED. THE CONTACT CALLED CROSSROADS FORD OF CARY AT 919-335-4612 (LOCATED AT 2333 WALNUT ST, CARY, NC 27518) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V427000 (POWER TRAIN). WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND RESTARTED. THE CONTACT CALLED CROSSROADS FORD OF CARY AT 919-335-4612 (LOCATED AT 2333 WALNUT ST, CARY, NC 27518) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11151178
Recall Date: Nov 13, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
"TAKATA RECALL" I HAVE A SLIT ON MY PASSENGER SIDE AIRBAG.I JUST NOTICED IT ONE DAY GETTING IN MY CAR.I TOOK IT TO OXMOOR FORD SEVERAL TIMES,THEY TOOK PICTURES AND FINALLY CALLED ME BACK AFTER SEVERAL TIMES BEING THERE AND SAID THEY WERE NOT GOING TO FIX IT.
Corrective Action:
"TAKATA RECALL" I HAVE A SLIT ON MY PASSENGER SIDE AIRBAG.I JUST NOTICED IT ONE DAY GETTING IN MY CAR.I TOOK IT TO OXMOOR FORD SEVERAL TIMES,THEY TOOK PICTURES AND FINALLY CALLED ME BACK AFTER SEVERAL TIMES BEING THERE AND SAID THEY WERE NOT GOING TO FIX IT.
Additional Notes:
"TAKATA RECALL" I HAVE A SLIT ON MY PASSENGER SIDE AIRBAG.I JUST NOTICED IT ONE DAY GETTING IN MY CAR.I TOOK IT TO OXMOOR FORD SEVERAL TIMES,THEY TOOK PICTURES AND FINALLY CALLED ME BACK AFTER SEVERAL TIMES BEING THERE AND SAID THEY WERE NOT GOING TO FIX IT.
Mfg Campaign: 11151111
Recall Date: Nov 12, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES SQUEAK UPON INITIAL DRIVE AND ENGINE HAS A RATTLING NOISE COMING FROM THE FRONT PASSENGER AREA DURING START UP.
Corrective Action:
BRAKES SQUEAK UPON INITIAL DRIVE AND ENGINE HAS A RATTLING NOISE COMING FROM THE FRONT PASSENGER AREA DURING START UP.
Additional Notes:
BRAKES SQUEAK UPON INITIAL DRIVE AND ENGINE HAS A RATTLING NOISE COMING FROM THE FRONT PASSENGER AREA DURING START UP.
Mfg Campaign: 11145252
Recall Date: Nov 4, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
BRAKES SQUEAK UPON INITIAL DRIVE AND ENGINE HAS A RATTLING NOISE COMING FROM THE FRONT PASSENGER AREA DURING START UP.
Corrective Action:
BRAKES SQUEAK UPON INITIAL DRIVE AND ENGINE HAS A RATTLING NOISE COMING FROM THE FRONT PASSENGER AREA DURING START UP.
Additional Notes:
BRAKES SQUEAK UPON INITIAL DRIVE AND ENGINE HAS A RATTLING NOISE COMING FROM THE FRONT PASSENGER AREA DURING START UP.
Mfg Campaign: 11145252
Recall Date: Nov 4, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKATA RECALL
Corrective Action:
TAKATA RECALL
Additional Notes:
TAKATA RECALL
Mfg Campaign: 11143392
Recall Date: Oct 27, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
10/13/2018 - AT 28,500 MILES. NOTICED JUST YESTERDAY WHEN OPENING PANORAMIC SUNROOF CURTAIN IN DRIVEWAY, WHAT LOOKED LIKE A LARGE PUDDLE OF WATER ON SUNROOF WHILE PARKED. WAS NOT THERE THE DAY BEFORE. CHECKED IT AND SURE ENOUGH, IT IS A LARGE CRACK ACROSS THE SUNROOF. EXTREMELY DISAPPOINTED TO FIND. WILL BE CONTACTING LOCAL AUTONATION DEALERSHIP TO DISCUSS REPAIR. IT HAD BETTER BE UNDER WARRANTY. I'VE ONLY OWNED THE VEHICLE FOR SIX MONTHS. THIS IS UNACCEPTABLE.
Corrective Action:
10/13/2018 - AT 28,500 MILES. NOTICED JUST YESTERDAY WHEN OPENING PANORAMIC SUNROOF CURTAIN IN DRIVEWAY, WHAT LOOKED LIKE A LARGE PUDDLE OF WATER ON SUNROOF WHILE PARKED. WAS NOT THERE THE DAY BEFORE. CHECKED IT AND SURE ENOUGH, IT IS A LARGE CRACK ACROSS THE SUNROOF. EXTREMELY DISAPPOINTED TO FIND. WILL BE CONTACTING LOCAL AUTONATION DEALERSHIP TO DISCUSS REPAIR. IT HAD BETTER BE UNDER WARRANTY. I'VE ONLY OWNED THE VEHICLE FOR SIX MONTHS. THIS IS UNACCEPTABLE.
Additional Notes:
10/13/2018 - AT 28,500 MILES. NOTICED JUST YESTERDAY WHEN OPENING PANORAMIC SUNROOF CURTAIN IN DRIVEWAY, WHAT LOOKED LIKE A LARGE PUDDLE OF WATER ON SUNROOF WHILE PARKED. WAS NOT THERE THE DAY BEFORE. CHECKED IT AND SURE ENOUGH, IT IS A LARGE CRACK ACROSS THE SUNROOF. EXTREMELY DISAPPOINTED TO FIND. WILL BE CONTACTING LOCAL AUTONATION DEALERSHIP TO DISCUSS REPAIR. IT HAD BETTER BE UNDER WARRANTY. I'VE ONLY OWNED THE VEHICLE FOR SIX MONTHS. THIS IS UNACCEPTABLE.
Mfg Campaign: 11140218
Recall Date: Oct 14, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE'S ENGINE HAS STALLED OVER A COUPLE OF DOZEN TIMES SINCE PURCHASING BRAND NEW A YEAR AGO. IT USUALLY STALLS A COUPLE OF SECONDS AFTER STARTING. TWO TIMES IT HAS STALLED WHILE DRIVING DOWN THE ROAD. THIS CAN POTENTIALLY BE VERY DANGEROUS. THE VEHICLE HAS BEEN TAKEN TO TWO DIFFERENT DEALERSHIPS FOR A COMBINED FOUR TIMES FOR THIS ISSUE. THEY CLAIM TO NOT BE ABLE TO DUPLICATE THE ISSUE SO NOTHING CAN BE FIXED. THE VEHICLE HAS STALLED 8 OR 9 TIMES IN THE PAST WEEK ALONE.
Corrective Action:
THE VEHICLE'S ENGINE HAS STALLED OVER A COUPLE OF DOZEN TIMES SINCE PURCHASING BRAND NEW A YEAR AGO. IT USUALLY STALLS A COUPLE OF SECONDS AFTER STARTING. TWO TIMES IT HAS STALLED WHILE DRIVING DOWN THE ROAD. THIS CAN POTENTIALLY BE VERY DANGEROUS. THE VEHICLE HAS BEEN TAKEN TO TWO DIFFERENT DEALERSHIPS FOR A COMBINED FOUR TIMES FOR THIS ISSUE. THEY CLAIM TO NOT BE ABLE TO DUPLICATE THE ISSUE SO NOTHING CAN BE FIXED. THE VEHICLE HAS STALLED 8 OR 9 TIMES IN THE PAST WEEK ALONE.
Additional Notes:
THE VEHICLE'S ENGINE HAS STALLED OVER A COUPLE OF DOZEN TIMES SINCE PURCHASING BRAND NEW A YEAR AGO. IT USUALLY STALLS A COUPLE OF SECONDS AFTER STARTING. TWO TIMES IT HAS STALLED WHILE DRIVING DOWN THE ROAD. THIS CAN POTENTIALLY BE VERY DANGEROUS. THE VEHICLE HAS BEEN TAKEN TO TWO DIFFERENT DEALERSHIPS FOR A COMBINED FOUR TIMES FOR THIS ISSUE. THEY CLAIM TO NOT BE ABLE TO DUPLICATE THE ISSUE SO NOTHING CAN BE FIXED. THE VEHICLE HAS STALLED 8 OR 9 TIMES IN THE PAST WEEK ALONE.
Mfg Campaign: 11128354
Recall Date: Sep 9, 2018
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE REAR LIFT GATE LATCH ON OUR VEHICLE IS UNSAFE. THERE IS NO METHOD OF UNLOCKING / UNLATCHING THE LIFT GATE IF THE DRIVER IS INSIDE THE VEHICLE. OUR OWNER'S MANUAL CHAPTER ON MANUALLY OPERATED LIFT GATE OPERATION, PAGE 68, STATES THAT THE VEHICLE SHOULD BE EQUIPPED WITH TWO METHODS OF UNLATCHING. THE FIRST, A BUTTON 'LOCATED IN THE TOP OF THE LIFT GATE PULL CUP HANDLE ' AND THE SECOND A BUTTON ON THE REMOTE CONTROL KEY FOB THAT WILL UNLATCH THE GATE BY 'PRESSING THE (2X) BUTTON TWICE WITHIN THREE SECONDS '. OUR VEHICLE WAS DELIVERED NEW WITH A KEY FOB THAT DOES NOT HAVE THE 2X BUTTON. THE RESULT IS THAT THE LIFT GATE CAN ONLY BE UNLATCHED FROM OUTSIDE THE VEHICLE. IN AN EMERGENCY OR IF SOMEONE WERE TRAPPED IN THE VEHICLE, THERE IS NO LIFT GATE RELEASE BUTTON INSIDE THE CAR OR ON THE REMOTE AS STATED IN THE MANUAL.
Corrective Action:
THE REAR LIFT GATE LATCH ON OUR VEHICLE IS UNSAFE. THERE IS NO METHOD OF UNLOCKING / UNLATCHING THE LIFT GATE IF THE DRIVER IS INSIDE THE VEHICLE. OUR OWNER'S MANUAL CHAPTER ON MANUALLY OPERATED LIFT GATE OPERATION, PAGE 68, STATES THAT THE VEHICLE SHOULD BE EQUIPPED WITH TWO METHODS OF UNLATCHING. THE FIRST, A BUTTON 'LOCATED IN THE TOP OF THE LIFT GATE PULL CUP HANDLE ' AND THE SECOND A BUTTON ON THE REMOTE CONTROL KEY FOB THAT WILL UNLATCH THE GATE BY 'PRESSING THE (2X) BUTTON TWICE WITHIN THREE SECONDS '. OUR VEHICLE WAS DELIVERED NEW WITH A KEY FOB THAT DOES NOT HAVE THE 2X BUTTON. THE RESULT IS THAT THE LIFT GATE CAN ONLY BE UNLATCHED FROM OUTSIDE THE VEHICLE. IN AN EMERGENCY OR IF SOMEONE WERE TRAPPED IN THE VEHICLE, THERE IS NO LIFT GATE RELEASE BUTTON INSIDE THE CAR OR ON THE REMOTE AS STATED IN THE MANUAL.
Additional Notes:
THE REAR LIFT GATE LATCH ON OUR VEHICLE IS UNSAFE. THERE IS NO METHOD OF UNLOCKING / UNLATCHING THE LIFT GATE IF THE DRIVER IS INSIDE THE VEHICLE. OUR OWNER'S MANUAL CHAPTER ON MANUALLY OPERATED LIFT GATE OPERATION, PAGE 68, STATES THAT THE VEHICLE SHOULD BE EQUIPPED WITH TWO METHODS OF UNLATCHING. THE FIRST, A BUTTON 'LOCATED IN THE TOP OF THE LIFT GATE PULL CUP HANDLE ' AND THE SECOND A BUTTON ON THE REMOTE CONTROL KEY FOB THAT WILL UNLATCH THE GATE BY 'PRESSING THE (2X) BUTTON TWICE WITHIN THREE SECONDS '. OUR VEHICLE WAS DELIVERED NEW WITH A KEY FOB THAT DOES NOT HAVE THE 2X BUTTON. THE RESULT IS THAT THE LIFT GATE CAN ONLY BE UNLATCHED FROM OUTSIDE THE VEHICLE. IN AN EMERGENCY OR IF SOMEONE WERE TRAPPED IN THE VEHICLE, THERE IS NO LIFT GATE RELEASE BUTTON INSIDE THE CAR OR ON THE REMOTE AS STATED IN THE MANUAL.
Mfg Campaign: 11123015
Recall Date: Aug 28, 2018
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN DONE FUELING, GAS PUMP NOZZLE WON'T COME OUT OF THE NEW EASY FILL FILLER PIPE AT TIMES. IT TAKES A LOT OF TWISTING AND TURNING TO GET THE NOZZLE OUT.
Corrective Action:
WHEN DONE FUELING, GAS PUMP NOZZLE WON'T COME OUT OF THE NEW EASY FILL FILLER PIPE AT TIMES. IT TAKES A LOT OF TWISTING AND TURNING TO GET THE NOZZLE OUT.
Additional Notes:
WHEN DONE FUELING, GAS PUMP NOZZLE WON'T COME OUT OF THE NEW EASY FILL FILLER PIPE AT TIMES. IT TAKES A LOT OF TWISTING AND TURNING TO GET THE NOZZLE OUT.
Mfg Campaign: 11114525
Recall Date: Jul 30, 2018
Ford Motor Company
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE REAR CARGO DOOR BECAME AJAR AND OPENED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS NO AUDIBLE OR VISUAL WARNING OF THE DOOR BEING AJAR. THE CONTACT STATED THAT THE DOOR STRUCK THE HEADER OF THE GARAGE DOOR ENTRY. THE VEHICLE WAS TAKEN TO PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE REAR CARGO DOOR BECAME AJAR AND OPENED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS NO AUDIBLE OR VISUAL WARNING OF THE DOOR BEING AJAR. THE CONTACT STATED THAT THE DOOR STRUCK THE HEADER OF THE GARAGE DOOR ENTRY. THE VEHICLE WAS TAKEN TO PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE REAR CARGO DOOR BECAME AJAR AND OPENED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS NO AUDIBLE OR VISUAL WARNING OF THE DOOR BEING AJAR. THE CONTACT STATED THAT THE DOOR STRUCK THE HEADER OF THE GARAGE DOOR ENTRY. THE VEHICLE WAS TAKEN TO PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500. *TT
Mfg Campaign: 11113047
Recall Date: Jul 23, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
WAS IN ACCIDENT HIT FROM BACK AND THAN FRONT. CAR WAS TOTALED. AIR BAGS NEVER WENT OFF. CAR WAS STOPPED FOR TRAFFIC JAM. ACCIDENT WAS ON A HIGHWAY.
Corrective Action:
WAS IN ACCIDENT HIT FROM BACK AND THAN FRONT. CAR WAS TOTALED. AIR BAGS NEVER WENT OFF. CAR WAS STOPPED FOR TRAFFIC JAM. ACCIDENT WAS ON A HIGHWAY.
Additional Notes:
WAS IN ACCIDENT HIT FROM BACK AND THAN FRONT. CAR WAS TOTALED. AIR BAGS NEVER WENT OFF. CAR WAS STOPPED FOR TRAFFIC JAM. ACCIDENT WAS ON A HIGHWAY.
Mfg Campaign: 11111785
Recall Date: Jul 16, 2018
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR
Corrective Action:
I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR
Additional Notes:
I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR
Mfg Campaign: 11110066
Recall Date: Jul 7, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR
Corrective Action:
I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR
Additional Notes:
I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR
Mfg Campaign: 11110066
Recall Date: Jul 7, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR
Corrective Action:
I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR
Additional Notes:
I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR
Mfg Campaign: 11110066
Recall Date: Jul 7, 2018
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE, BUT THERE WAS NO EXTERNAL EVIDENCE OF A FUEL LEAK. ADDITIONALLY, THE CONTACT STATED THAT STARTING THE VEHICLE WAS DIFFICULT AND, AT TIMES, COULD TAKE 10-15 SECONDS TO START. THE CONTACT WAS CONCERNED THAT THE FUEL RAIL IN THE ENGINE OR THE FUEL PUMP IN THE VEHICLE WAS THE CAUSE FOR THE FUEL ODOR. FORD MOTOR COMPANY WOULD NOT AUTHORIZE THE LOCAL DEALER TO DROP THE FUEL TANK TO INSPECT THE FUEL ODOR. THE VEHICLE WAS TAKEN TO PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO FIND THE SOURCE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE, BUT THERE WAS NO EXTERNAL EVIDENCE OF A FUEL LEAK. ADDITIONALLY, THE CONTACT STATED THAT STARTING THE VEHICLE WAS DIFFICULT AND, AT TIMES, COULD TAKE 10-15 SECONDS TO START. THE CONTACT WAS CONCERNED THAT THE FUEL RAIL IN THE ENGINE OR THE FUEL PUMP IN THE VEHICLE WAS THE CAUSE FOR THE FUEL ODOR. FORD MOTOR COMPANY WOULD NOT AUTHORIZE THE LOCAL DEALER TO DROP THE FUEL TANK TO INSPECT THE FUEL ODOR. THE VEHICLE WAS TAKEN TO PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO FIND THE SOURCE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE, BUT THERE WAS NO EXTERNAL EVIDENCE OF A FUEL LEAK. ADDITIONALLY, THE CONTACT STATED THAT STARTING THE VEHICLE WAS DIFFICULT AND, AT TIMES, COULD TAKE 10-15 SECONDS TO START. THE CONTACT WAS CONCERNED THAT THE FUEL RAIL IN THE ENGINE OR THE FUEL PUMP IN THE VEHICLE WAS THE CAUSE FOR THE FUEL ODOR. FORD MOTOR COMPANY WOULD NOT AUTHORIZE THE LOCAL DEALER TO DROP THE FUEL TANK TO INSPECT THE FUEL ODOR. THE VEHICLE WAS TAKEN TO PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO FIND THE SOURCE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60. *TT *TR
Mfg Campaign: 11100320
Recall Date: Jun 7, 2018
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
RAW FUEL ODOR WHEN DRIVING AND STOPPING THE CAR. FUEL LEAK, STARTING PROBLEMS AND FUEL PUMP ISSUE. CAR WAS NOT REPAIRED OR REPLACED UPON REQUEST, PAT MILLIKEN FORD REFUSED TO WORK ON CAR EVEN THOUGH WE WERE IN IMMEDIATE DANGER OF A CATASTROPHIC PROBLEM. PAT MILLIKEN FORD WAS NOT AUTHORIZED BY FORD MOTOR COMPANY TO REMOVE FUEL TANK AND FIX FUEL PUMP UNTIL THEY PROVED THERE WAS A PROBLEM, EVEN THOUGH WE TOOK 25 VIDEOS OVER A 3 MONTH PERIOD AS EVIDENCE. FOR 3 MONTHS OF PAYMENTS, INSURANCE AND FEAR OF THE RISK OF FIRE WHILE DRIVING, FORD MOTOR AND PAT MILLIKEN REFUSED TO REPAIR THE CAR AFTER MORE THAN 5 VISITS, NUMEROUS CONVERSATIONS WITH FORD MOTOR CUSTOMER SERVICE AND PAT MILLIKEN FORD. THE SMELL OF RAW GAS, AND THE LONG GRIND DELAYED START EXISTED WHEN CAR WAS IDLE AFTER TRAVELING LOCAL STREETS AND HIGHWAYS..
Corrective Action:
RAW FUEL ODOR WHEN DRIVING AND STOPPING THE CAR. FUEL LEAK, STARTING PROBLEMS AND FUEL PUMP ISSUE. CAR WAS NOT REPAIRED OR REPLACED UPON REQUEST, PAT MILLIKEN FORD REFUSED TO WORK ON CAR EVEN THOUGH WE WERE IN IMMEDIATE DANGER OF A CATASTROPHIC PROBLEM. PAT MILLIKEN FORD WAS NOT AUTHORIZED BY FORD MOTOR COMPANY TO REMOVE FUEL TANK AND FIX FUEL PUMP UNTIL THEY PROVED THERE WAS A PROBLEM, EVEN THOUGH WE TOOK 25 VIDEOS OVER A 3 MONTH PERIOD AS EVIDENCE. FOR 3 MONTHS OF PAYMENTS, INSURANCE AND FEAR OF THE RISK OF FIRE WHILE DRIVING, FORD MOTOR AND PAT MILLIKEN REFUSED TO REPAIR THE CAR AFTER MORE THAN 5 VISITS, NUMEROUS CONVERSATIONS WITH FORD MOTOR CUSTOMER SERVICE AND PAT MILLIKEN FORD. THE SMELL OF RAW GAS, AND THE LONG GRIND DELAYED START EXISTED WHEN CAR WAS IDLE AFTER TRAVELING LOCAL STREETS AND HIGHWAYS..
Additional Notes:
RAW FUEL ODOR WHEN DRIVING AND STOPPING THE CAR. FUEL LEAK, STARTING PROBLEMS AND FUEL PUMP ISSUE. CAR WAS NOT REPAIRED OR REPLACED UPON REQUEST, PAT MILLIKEN FORD REFUSED TO WORK ON CAR EVEN THOUGH WE WERE IN IMMEDIATE DANGER OF A CATASTROPHIC PROBLEM. PAT MILLIKEN FORD WAS NOT AUTHORIZED BY FORD MOTOR COMPANY TO REMOVE FUEL TANK AND FIX FUEL PUMP UNTIL THEY PROVED THERE WAS A PROBLEM, EVEN THOUGH WE TOOK 25 VIDEOS OVER A 3 MONTH PERIOD AS EVIDENCE. FOR 3 MONTHS OF PAYMENTS, INSURANCE AND FEAR OF THE RISK OF FIRE WHILE DRIVING, FORD MOTOR AND PAT MILLIKEN REFUSED TO REPAIR THE CAR AFTER MORE THAN 5 VISITS, NUMEROUS CONVERSATIONS WITH FORD MOTOR CUSTOMER SERVICE AND PAT MILLIKEN FORD. THE SMELL OF RAW GAS, AND THE LONG GRIND DELAYED START EXISTED WHEN CAR WAS IDLE AFTER TRAVELING LOCAL STREETS AND HIGHWAYS..
Mfg Campaign: 11100331
Recall Date: Jun 7, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING AND I STEPPED ON THE BRAKES TO TURN THE CORNER, AND THEY MADE AN AIR RELEASING NOISE AND DID NOT SLOW ME DOWN, THEY WENT COMPLETELY OUT! I HAVE BRAND NEW BRAKES. I TOOK IT TO THE REPAIR SHOP AND IT WAS THE BRAKE BOOSTER SYSTEM. THANK GOD THIS HAPPENED IN A PARKING LOT AND NOT ON THE STREET!
Corrective Action:
I WAS DRIVING AND I STEPPED ON THE BRAKES TO TURN THE CORNER, AND THEY MADE AN AIR RELEASING NOISE AND DID NOT SLOW ME DOWN, THEY WENT COMPLETELY OUT! I HAVE BRAND NEW BRAKES. I TOOK IT TO THE REPAIR SHOP AND IT WAS THE BRAKE BOOSTER SYSTEM. THANK GOD THIS HAPPENED IN A PARKING LOT AND NOT ON THE STREET!
Additional Notes:
I WAS DRIVING AND I STEPPED ON THE BRAKES TO TURN THE CORNER, AND THEY MADE AN AIR RELEASING NOISE AND DID NOT SLOW ME DOWN, THEY WENT COMPLETELY OUT! I HAVE BRAND NEW BRAKES. I TOOK IT TO THE REPAIR SHOP AND IT WAS THE BRAKE BOOSTER SYSTEM. THANK GOD THIS HAPPENED IN A PARKING LOT AND NOT ON THE STREET!
Mfg Campaign: 11098414
Recall Date: May 29, 2018
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PANORAMIC SUN ROOF CRACKED SUDDENLY WHEN A DOOR WAS CLOSED. CAR WAS STATIONARY AND DOOR WINDOWS WERE UP.
Corrective Action:
PANORAMIC SUN ROOF CRACKED SUDDENLY WHEN A DOOR WAS CLOSED. CAR WAS STATIONARY AND DOOR WINDOWS WERE UP.
Additional Notes:
PANORAMIC SUN ROOF CRACKED SUDDENLY WHEN A DOOR WAS CLOSED. CAR WAS STATIONARY AND DOOR WINDOWS WERE UP.
Mfg Campaign: 11091344
Recall Date: May 2, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UPON RETURNING FROM AN 8 DAY ABSENCE, I WENT TO START THE CAR AND IT WAS TOTALLY DEAD. TRIED TO JUMP IT AND WHILE INTERNAL ACCESSORY LIGHTS CAME ON IT WOULD NOT START. CALLED FORD AND THEY SENT A TOW TRUCK, WHO JUMPED IT WITH A HAND HELD LITHIUM BATTERY AND IT STARTED. HAD THE TOW TRUCK FOLLOW ME TO THE DEALER, WHERE WITH THE DRIVERS DOOR OPEN, THE ENTIRE CAR WENT DEAD AGAIN. THE DEALER WAS GOING TO REPLACE THE BATTERY BUT IT WOULD NOT FAIL ACCORDING TO THE NEW FORD BATTERY FAILURE CRITERIA AND I SUGGESTED SIMPLY PLACING IT BACK IN THE CAR AND I WOULD CONTINUE TO DRIVE IT LOCALLY. THE CAR SEEMS TO HAVE AN ELECTRICAL ISSUE, AS I HAVE NOTICED WHEN I GET INTO THE CAR, I READJUST MYSELF BY PLACING MY LEFT ARM ON THE ARM REST, DOOR AND MY RIGHT HAND ON THE CENTER CONSOLE AND CENTER MYSELF TO THE STEERING WHEEL. IN THAT PROCESS I HEAR THE DOOR LOCKS GO OFF, FROM PUSHING DOWN ON THE ARM REST, DOOR. MY TURN SIGNAL ALSO LOSES THE CLICKING SOUND FROM TIME TO TIME AND NOW I NOTICE THE TURN SIGNALS LIGHT UP WHEN I PLACE MY HAND IN THE DOOR HANDLE TO UNLOCK THE DRIVERS DOOR. I ENJOY DRIVING THE CAR AND WILL CONTINUE TO WORK WITH MY DEALER TO SEE WHAT CAN BE DONE. MY CONCERN IS BEING OUT OF TOWN OR LEAVING IT AT THE AIR PORT AND HAVING TO DEALING WITH A DEAD CAR. IT ACTED AS IF THE ENTIRE BATTERY HAD BEEN DISCHARGED, SIMPLY SITTING IN THE GARAGE.
Corrective Action:
UPON RETURNING FROM AN 8 DAY ABSENCE, I WENT TO START THE CAR AND IT WAS TOTALLY DEAD. TRIED TO JUMP IT AND WHILE INTERNAL ACCESSORY LIGHTS CAME ON IT WOULD NOT START. CALLED FORD AND THEY SENT A TOW TRUCK, WHO JUMPED IT WITH A HAND HELD LITHIUM BATTERY AND IT STARTED. HAD THE TOW TRUCK FOLLOW ME TO THE DEALER, WHERE WITH THE DRIVERS DOOR OPEN, THE ENTIRE CAR WENT DEAD AGAIN. THE DEALER WAS GOING TO REPLACE THE BATTERY BUT IT WOULD NOT FAIL ACCORDING TO THE NEW FORD BATTERY FAILURE CRITERIA AND I SUGGESTED SIMPLY PLACING IT BACK IN THE CAR AND I WOULD CONTINUE TO DRIVE IT LOCALLY. THE CAR SEEMS TO HAVE AN ELECTRICAL ISSUE, AS I HAVE NOTICED WHEN I GET INTO THE CAR, I READJUST MYSELF BY PLACING MY LEFT ARM ON THE ARM REST, DOOR AND MY RIGHT HAND ON THE CENTER CONSOLE AND CENTER MYSELF TO THE STEERING WHEEL. IN THAT PROCESS I HEAR THE DOOR LOCKS GO OFF, FROM PUSHING DOWN ON THE ARM REST, DOOR. MY TURN SIGNAL ALSO LOSES THE CLICKING SOUND FROM TIME TO TIME AND NOW I NOTICE THE TURN SIGNALS LIGHT UP WHEN I PLACE MY HAND IN THE DOOR HANDLE TO UNLOCK THE DRIVERS DOOR. I ENJOY DRIVING THE CAR AND WILL CONTINUE TO WORK WITH MY DEALER TO SEE WHAT CAN BE DONE. MY CONCERN IS BEING OUT OF TOWN OR LEAVING IT AT THE AIR PORT AND HAVING TO DEALING WITH A DEAD CAR. IT ACTED AS IF THE ENTIRE BATTERY HAD BEEN DISCHARGED, SIMPLY SITTING IN THE GARAGE.
Additional Notes:
UPON RETURNING FROM AN 8 DAY ABSENCE, I WENT TO START THE CAR AND IT WAS TOTALLY DEAD. TRIED TO JUMP IT AND WHILE INTERNAL ACCESSORY LIGHTS CAME ON IT WOULD NOT START. CALLED FORD AND THEY SENT A TOW TRUCK, WHO JUMPED IT WITH A HAND HELD LITHIUM BATTERY AND IT STARTED. HAD THE TOW TRUCK FOLLOW ME TO THE DEALER, WHERE WITH THE DRIVERS DOOR OPEN, THE ENTIRE CAR WENT DEAD AGAIN. THE DEALER WAS GOING TO REPLACE THE BATTERY BUT IT WOULD NOT FAIL ACCORDING TO THE NEW FORD BATTERY FAILURE CRITERIA AND I SUGGESTED SIMPLY PLACING IT BACK IN THE CAR AND I WOULD CONTINUE TO DRIVE IT LOCALLY. THE CAR SEEMS TO HAVE AN ELECTRICAL ISSUE, AS I HAVE NOTICED WHEN I GET INTO THE CAR, I READJUST MYSELF BY PLACING MY LEFT ARM ON THE ARM REST, DOOR AND MY RIGHT HAND ON THE CENTER CONSOLE AND CENTER MYSELF TO THE STEERING WHEEL. IN THAT PROCESS I HEAR THE DOOR LOCKS GO OFF, FROM PUSHING DOWN ON THE ARM REST, DOOR. MY TURN SIGNAL ALSO LOSES THE CLICKING SOUND FROM TIME TO TIME AND NOW I NOTICE THE TURN SIGNALS LIGHT UP WHEN I PLACE MY HAND IN THE DOOR HANDLE TO UNLOCK THE DRIVERS DOOR. I ENJOY DRIVING THE CAR AND WILL CONTINUE TO WORK WITH MY DEALER TO SEE WHAT CAN BE DONE. MY CONCERN IS BEING OUT OF TOWN OR LEAVING IT AT THE AIR PORT AND HAVING TO DEALING WITH A DEAD CAR. IT ACTED AS IF THE ENTIRE BATTERY HAD BEEN DISCHARGED, SIMPLY SITTING IN THE GARAGE.
Mfg Campaign: 11091463
Recall Date: May 2, 2018
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