Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
VERY LOUD NOISE WHEN DRIVING. IN THE DEALER GARAGE FOR A MONTH. TRANSMISSION ISSUES I THINK IT WHAT THEY ARE SAYING.
Corrective Action:
VERY LOUD NOISE WHEN DRIVING. IN THE DEALER GARAGE FOR A MONTH. TRANSMISSION ISSUES I THINK IT WHAT THEY ARE SAYING.
Additional Notes:
VERY LOUD NOISE WHEN DRIVING. IN THE DEALER GARAGE FOR A MONTH. TRANSMISSION ISSUES I THINK IT WHAT THEY ARE SAYING.
Mfg Campaign: 11230731
Recall Date: Jul 10, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WARNING LIGHT CAME ON. READ,'TORQUE CONVERTER CLUTCH CIRCUIT PERFORMANCE OR STUCK OFF.'
Corrective Action:
WARNING LIGHT CAME ON. READ,'TORQUE CONVERTER CLUTCH CIRCUIT PERFORMANCE OR STUCK OFF.'
Additional Notes:
WARNING LIGHT CAME ON. READ,'TORQUE CONVERTER CLUTCH CIRCUIT PERFORMANCE OR STUCK OFF.'
Mfg Campaign: 11219941
Recall Date: Jun 14, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
HI I AM THE OWNER OF A 2017 FORD EDGE FWD LAST WEEK ON THE 1MAY 2019 WHILE DRIVING ON HIGHWAY 400 IN WOODBRIDGE ONTARIO EXITING THE RAMP TO LANGSTAFF RD I APPLIED THE BRAKES BUT THE BRAKES FAILED TO STOP I APPLIED THE EMERGENCY BRAKES AND DROVE ABOUT A MILE TO MY HOME ADDRESS WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY I NOTICED SOME OIL UNDER NEATH THE CAR ENGINE THE NEXT DAY I TOWED THE VEHICLE TO THE FORD DEALER IN WOODBRIDGE AND AFTER IS WAS EXAMINED BY THEM I WAS ADVISED THAT BOTH FRONT BRAKE FLEX HOUSE WERE BROKEN LEAKING OIL. I WAS TOLD THAT THE PARTS WERE BACK ORDER AND THE DEALER HAD THE CAR AND THE REPAIRS UNDER THE WARRANTY WHILE THE VEHICLE WAS AT DEALER I WAS TOLD THAT I NEEDED BACK BRAKES ALSO. I DECLINED THE SERVICE TODAY THE 10 MAY 2019 I HAD THE REAR BRAKES REPLACED BY MY OWN MECHANIC AND WHILE HE WAS A XEMINING THE BRAKE LINES HE NOTICED THE REAR LEFT SIDE HAD AN AIR BUILD AN AIR BIBLE IN THE LINE, WHICH HE STATED THAT THE BRAKES WILL FAIL SOON BECAUSE THE BRAKE LINE IS RUBBER I CALLED THE DEALER AND TOLD THEM ABOUT THE PROBLEM AND I WAS ADVISED THAT THIS IS NOT A WARRANTY DEFECT I NEED TO WAIT TILL THE BRAKE LINES BURST COMPLETELY FOR THEM TO REPLACE IT I TOLD THEM THIS IS A SAFETY ISSUED AND WAS TOLD TO BRING IT IN NEXT THURSDAY THE THE 16 MAY 2019 FOR THEM TO LOOK AT IT I AM PUZZLED BY THIS SYSTEM THAT THE WARRANTY OR THE DEALER PLAY WITH PEOPLE LIFE'S WITH SAFETY MY INVOICE FROM THE FRONT BRAKES REPAIR IS [XXX] REPAIRED AT PINE TREE FORD LINCOLN IN WOODBRIDGE ONT 4167984777 THANK YOU IN ADVANCE (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
HI I AM THE OWNER OF A 2017 FORD EDGE FWD LAST WEEK ON THE 1MAY 2019 WHILE DRIVING ON HIGHWAY 400 IN WOODBRIDGE ONTARIO EXITING THE RAMP TO LANGSTAFF RD I APPLIED THE BRAKES BUT THE BRAKES FAILED TO STOP I APPLIED THE EMERGENCY BRAKES AND DROVE ABOUT A MILE TO MY HOME ADDRESS WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY I NOTICED SOME OIL UNDER NEATH THE CAR ENGINE THE NEXT DAY I TOWED THE VEHICLE TO THE FORD DEALER IN WOODBRIDGE AND AFTER IS WAS EXAMINED BY THEM I WAS ADVISED THAT BOTH FRONT BRAKE FLEX HOUSE WERE BROKEN LEAKING OIL. I WAS TOLD THAT THE PARTS WERE BACK ORDER AND THE DEALER HAD THE CAR AND THE REPAIRS UNDER THE WARRANTY WHILE THE VEHICLE WAS AT DEALER I WAS TOLD THAT I NEEDED BACK BRAKES ALSO. I DECLINED THE SERVICE TODAY THE 10 MAY 2019 I HAD THE REAR BRAKES REPLACED BY MY OWN MECHANIC AND WHILE HE WAS A XEMINING THE BRAKE LINES HE NOTICED THE REAR LEFT SIDE HAD AN AIR BUILD AN AIR BIBLE IN THE LINE, WHICH HE STATED THAT THE BRAKES WILL FAIL SOON BECAUSE THE BRAKE LINE IS RUBBER I CALLED THE DEALER AND TOLD THEM ABOUT THE PROBLEM AND I WAS ADVISED THAT THIS IS NOT A WARRANTY DEFECT I NEED TO WAIT TILL THE BRAKE LINES BURST COMPLETELY FOR THEM TO REPLACE IT I TOLD THEM THIS IS A SAFETY ISSUED AND WAS TOLD TO BRING IT IN NEXT THURSDAY THE THE 16 MAY 2019 FOR THEM TO LOOK AT IT I AM PUZZLED BY THIS SYSTEM THAT THE WARRANTY OR THE DEALER PLAY WITH PEOPLE LIFE'S WITH SAFETY MY INVOICE FROM THE FRONT BRAKES REPAIR IS [XXX] REPAIRED AT PINE TREE FORD LINCOLN IN WOODBRIDGE ONT 4167984777 THANK YOU IN ADVANCE (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
HI I AM THE OWNER OF A 2017 FORD EDGE FWD LAST WEEK ON THE 1MAY 2019 WHILE DRIVING ON HIGHWAY 400 IN WOODBRIDGE ONTARIO EXITING THE RAMP TO LANGSTAFF RD I APPLIED THE BRAKES BUT THE BRAKES FAILED TO STOP I APPLIED THE EMERGENCY BRAKES AND DROVE ABOUT A MILE TO MY HOME ADDRESS WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY I NOTICED SOME OIL UNDER NEATH THE CAR ENGINE THE NEXT DAY I TOWED THE VEHICLE TO THE FORD DEALER IN WOODBRIDGE AND AFTER IS WAS EXAMINED BY THEM I WAS ADVISED THAT BOTH FRONT BRAKE FLEX HOUSE WERE BROKEN LEAKING OIL. I WAS TOLD THAT THE PARTS WERE BACK ORDER AND THE DEALER HAD THE CAR AND THE REPAIRS UNDER THE WARRANTY WHILE THE VEHICLE WAS AT DEALER I WAS TOLD THAT I NEEDED BACK BRAKES ALSO. I DECLINED THE SERVICE TODAY THE 10 MAY 2019 I HAD THE REAR BRAKES REPLACED BY MY OWN MECHANIC AND WHILE HE WAS A XEMINING THE BRAKE LINES HE NOTICED THE REAR LEFT SIDE HAD AN AIR BUILD AN AIR BIBLE IN THE LINE, WHICH HE STATED THAT THE BRAKES WILL FAIL SOON BECAUSE THE BRAKE LINE IS RUBBER I CALLED THE DEALER AND TOLD THEM ABOUT THE PROBLEM AND I WAS ADVISED THAT THIS IS NOT A WARRANTY DEFECT I NEED TO WAIT TILL THE BRAKE LINES BURST COMPLETELY FOR THEM TO REPLACE IT I TOLD THEM THIS IS A SAFETY ISSUED AND WAS TOLD TO BRING IT IN NEXT THURSDAY THE THE 16 MAY 2019 FOR THEM TO LOOK AT IT I AM PUZZLED BY THIS SYSTEM THAT THE WARRANTY OR THE DEALER PLAY WITH PEOPLE LIFE'S WITH SAFETY MY INVOICE FROM THE FRONT BRAKES REPAIR IS [XXX] REPAIRED AT PINE TREE FORD LINCOLN IN WOODBRIDGE ONT 4167984777 THANK YOU IN ADVANCE (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11206889
Recall Date: May 10, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HI I AM THE OWNER OF A 2017 FORD EDGE FWD LAST WEEK ON THE 1MAY 2019 WHILE DRIVING ON HIGHWAY 400 IN WOODBRIDGE ONTARIO EXITING THE RAMP TO LANGSTAFF RD I APPLIED THE BRAKES BUT THE BRAKES FAILED TO STOP I APPLIED THE EMERGENCY BRAKES AND DROVE ABOUT A MILE TO MY HOME ADDRESS WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY I NOTICED SOME OIL UNDER NEATH THE CAR ENGINE THE NEXT DAY I TOWED THE VEHICLE TO THE FORD DEALER IN WOODBRIDGE AND AFTER IS WAS EXAMINED BY THEM I WAS ADVISED THAT BOTH FRONT BRAKE FLEX HOUSE WERE BROKEN LEAKING OIL. I WAS TOLD THAT THE PARTS WERE BACK ORDER AND THE DEALER HAD THE CAR AND THE REPAIRS UNDER THE WARRANTY WHILE THE VEHICLE WAS AT DEALER I WAS TOLD THAT I NEEDED BACK BRAKES ALSO. I DECLINED THE SERVICE TODAY THE 10 MAY 2019 I HAD THE REAR BRAKES REPLACED BY MY OWN MECHANIC AND WHILE HE WAS A XEMINING THE BRAKE LINES HE NOTICED THE REAR LEFT SIDE HAD AN AIR BUILD AN AIR BIBLE IN THE LINE, WHICH HE STATED THAT THE BRAKES WILL FAIL SOON BECAUSE THE BRAKE LINE IS RUBBER I CALLED THE DEALER AND TOLD THEM ABOUT THE PROBLEM AND I WAS ADVISED THAT THIS IS NOT A WARRANTY DEFECT I NEED TO WAIT TILL THE BRAKE LINES BURST COMPLETELY FOR THEM TO REPLACE IT I TOLD THEM THIS IS A SAFETY ISSUED AND WAS TOLD TO BRING IT IN NEXT THURSDAY THE THE 16 MAY 2019 FOR THEM TO LOOK AT IT I AM PUZZLED BY THIS SYSTEM THAT THE WARRANTY OR THE DEALER PLAY WITH PEOPLE LIFE'S WITH SAFETY MY INVOICE FROM THE FRONT BRAKES REPAIR IS [XXX] REPAIRED AT PINE TREE FORD LINCOLN IN WOODBRIDGE ONT 4167984777 THANK YOU IN ADVANCE (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
HI I AM THE OWNER OF A 2017 FORD EDGE FWD LAST WEEK ON THE 1MAY 2019 WHILE DRIVING ON HIGHWAY 400 IN WOODBRIDGE ONTARIO EXITING THE RAMP TO LANGSTAFF RD I APPLIED THE BRAKES BUT THE BRAKES FAILED TO STOP I APPLIED THE EMERGENCY BRAKES AND DROVE ABOUT A MILE TO MY HOME ADDRESS WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY I NOTICED SOME OIL UNDER NEATH THE CAR ENGINE THE NEXT DAY I TOWED THE VEHICLE TO THE FORD DEALER IN WOODBRIDGE AND AFTER IS WAS EXAMINED BY THEM I WAS ADVISED THAT BOTH FRONT BRAKE FLEX HOUSE WERE BROKEN LEAKING OIL. I WAS TOLD THAT THE PARTS WERE BACK ORDER AND THE DEALER HAD THE CAR AND THE REPAIRS UNDER THE WARRANTY WHILE THE VEHICLE WAS AT DEALER I WAS TOLD THAT I NEEDED BACK BRAKES ALSO. I DECLINED THE SERVICE TODAY THE 10 MAY 2019 I HAD THE REAR BRAKES REPLACED BY MY OWN MECHANIC AND WHILE HE WAS A XEMINING THE BRAKE LINES HE NOTICED THE REAR LEFT SIDE HAD AN AIR BUILD AN AIR BIBLE IN THE LINE, WHICH HE STATED THAT THE BRAKES WILL FAIL SOON BECAUSE THE BRAKE LINE IS RUBBER I CALLED THE DEALER AND TOLD THEM ABOUT THE PROBLEM AND I WAS ADVISED THAT THIS IS NOT A WARRANTY DEFECT I NEED TO WAIT TILL THE BRAKE LINES BURST COMPLETELY FOR THEM TO REPLACE IT I TOLD THEM THIS IS A SAFETY ISSUED AND WAS TOLD TO BRING IT IN NEXT THURSDAY THE THE 16 MAY 2019 FOR THEM TO LOOK AT IT I AM PUZZLED BY THIS SYSTEM THAT THE WARRANTY OR THE DEALER PLAY WITH PEOPLE LIFE'S WITH SAFETY MY INVOICE FROM THE FRONT BRAKES REPAIR IS [XXX] REPAIRED AT PINE TREE FORD LINCOLN IN WOODBRIDGE ONT 4167984777 THANK YOU IN ADVANCE (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
HI I AM THE OWNER OF A 2017 FORD EDGE FWD LAST WEEK ON THE 1MAY 2019 WHILE DRIVING ON HIGHWAY 400 IN WOODBRIDGE ONTARIO EXITING THE RAMP TO LANGSTAFF RD I APPLIED THE BRAKES BUT THE BRAKES FAILED TO STOP I APPLIED THE EMERGENCY BRAKES AND DROVE ABOUT A MILE TO MY HOME ADDRESS WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY I NOTICED SOME OIL UNDER NEATH THE CAR ENGINE THE NEXT DAY I TOWED THE VEHICLE TO THE FORD DEALER IN WOODBRIDGE AND AFTER IS WAS EXAMINED BY THEM I WAS ADVISED THAT BOTH FRONT BRAKE FLEX HOUSE WERE BROKEN LEAKING OIL. I WAS TOLD THAT THE PARTS WERE BACK ORDER AND THE DEALER HAD THE CAR AND THE REPAIRS UNDER THE WARRANTY WHILE THE VEHICLE WAS AT DEALER I WAS TOLD THAT I NEEDED BACK BRAKES ALSO. I DECLINED THE SERVICE TODAY THE 10 MAY 2019 I HAD THE REAR BRAKES REPLACED BY MY OWN MECHANIC AND WHILE HE WAS A XEMINING THE BRAKE LINES HE NOTICED THE REAR LEFT SIDE HAD AN AIR BUILD AN AIR BIBLE IN THE LINE, WHICH HE STATED THAT THE BRAKES WILL FAIL SOON BECAUSE THE BRAKE LINE IS RUBBER I CALLED THE DEALER AND TOLD THEM ABOUT THE PROBLEM AND I WAS ADVISED THAT THIS IS NOT A WARRANTY DEFECT I NEED TO WAIT TILL THE BRAKE LINES BURST COMPLETELY FOR THEM TO REPLACE IT I TOLD THEM THIS IS A SAFETY ISSUED AND WAS TOLD TO BRING IT IN NEXT THURSDAY THE THE 16 MAY 2019 FOR THEM TO LOOK AT IT I AM PUZZLED BY THIS SYSTEM THAT THE WARRANTY OR THE DEALER PLAY WITH PEOPLE LIFE'S WITH SAFETY MY INVOICE FROM THE FRONT BRAKES REPAIR IS [XXX] REPAIRED AT PINE TREE FORD LINCOLN IN WOODBRIDGE ONT 4167984777 THANK YOU IN ADVANCE (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11206889
Recall Date: May 10, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE LEXINGTON PARK FORD LINCOLN DEALER (301-863-8111, 21575 GREAT MILLS RD, LEXINGTON PARK, MD 20653) WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE LEONARDTOWN FORD DEALER (301-475-3111, 26322 POINT LOOKOUT RD, LEONARDTOWN, MD 20650) WHERE THE TECHNICIAN PERFORMED A DIAGNOSTIC TEST AND REPLACED THE BATTERY BUT THE FAILURE RECURRED. THE BATTERY WAS CHANGED TWO TIMES WITHIN THE YEAR. THE FAILURE WAS NOT REMEDIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA. THE FAILURE MILEAGE WAS 3,114. *BF CONSUMER STATED FAILURE STILL NOT REMEDIED.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE LEXINGTON PARK FORD LINCOLN DEALER (301-863-8111, 21575 GREAT MILLS RD, LEXINGTON PARK, MD 20653) WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE LEONARDTOWN FORD DEALER (301-475-3111, 26322 POINT LOOKOUT RD, LEONARDTOWN, MD 20650) WHERE THE TECHNICIAN PERFORMED A DIAGNOSTIC TEST AND REPLACED THE BATTERY BUT THE FAILURE RECURRED. THE BATTERY WAS CHANGED TWO TIMES WITHIN THE YEAR. THE FAILURE WAS NOT REMEDIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA. THE FAILURE MILEAGE WAS 3,114. *BF CONSUMER STATED FAILURE STILL NOT REMEDIED.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE LEXINGTON PARK FORD LINCOLN DEALER (301-863-8111, 21575 GREAT MILLS RD, LEXINGTON PARK, MD 20653) WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE LEONARDTOWN FORD DEALER (301-475-3111, 26322 POINT LOOKOUT RD, LEONARDTOWN, MD 20650) WHERE THE TECHNICIAN PERFORMED A DIAGNOSTIC TEST AND REPLACED THE BATTERY BUT THE FAILURE RECURRED. THE BATTERY WAS CHANGED TWO TIMES WITHIN THE YEAR. THE FAILURE WAS NOT REMEDIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA. THE FAILURE MILEAGE WAS 3,114. *BF CONSUMER STATED FAILURE STILL NOT REMEDIED.*JB
Mfg Campaign: 11206465
Recall Date: May 9, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
AT LESS THAN 40,000 MILES THE CAR STARTED MAKING A VERY LOAD RATTLING NOISE WHEN IDLING. THE NEXT DAY I TOOK IT TO THE FORD DEALERSHIP. 5 DAYS LATER THEY SAID IT WAS A CRACKED FLYWHEEL CAUSED BY AN ISSUE WITH THE TORQUE CONVERTER.
Corrective Action:
AT LESS THAN 40,000 MILES THE CAR STARTED MAKING A VERY LOAD RATTLING NOISE WHEN IDLING. THE NEXT DAY I TOOK IT TO THE FORD DEALERSHIP. 5 DAYS LATER THEY SAID IT WAS A CRACKED FLYWHEEL CAUSED BY AN ISSUE WITH THE TORQUE CONVERTER.
Additional Notes:
AT LESS THAN 40,000 MILES THE CAR STARTED MAKING A VERY LOAD RATTLING NOISE WHEN IDLING. THE NEXT DAY I TOOK IT TO THE FORD DEALERSHIP. 5 DAYS LATER THEY SAID IT WAS A CRACKED FLYWHEEL CAUSED BY AN ISSUE WITH THE TORQUE CONVERTER.
Mfg Campaign: 11204923
Recall Date: May 1, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
POWER LIFTGATE CAME DOWN WHILE STATIONARY UNLOADING GROCERIES STRIKING MY GIRLFRIEND IN THE HEAD.
Corrective Action:
POWER LIFTGATE CAME DOWN WHILE STATIONARY UNLOADING GROCERIES STRIKING MY GIRLFRIEND IN THE HEAD.
Additional Notes:
POWER LIFTGATE CAME DOWN WHILE STATIONARY UNLOADING GROCERIES STRIKING MY GIRLFRIEND IN THE HEAD.
Mfg Campaign: 11194963
Recall Date: Apr 9, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MILEAGE DOES NOT MEET THE FUEL ECONOMY AND ENVIRONMENT RANGE STATED ON THE WINDOW STICKER AND VEHICLE DESCRIPTION WHEN THE CAR WAS PURCHASED. MY CAR IS A 2017 FORD EDGE SEL AWD WITH THE TWIN-SCRL 2.0L ECOBOOST ENGINE AND AUTOMATIC TRANSMISSION. THE WINDOW STICKER STATES MPG TO BE 20 IN THE CITY AND 27 ON THE HIGHWAY AND 23 COMBINED CITY/HWY. CURRENTLY THE MPG SHOWN IN THE DASHBOARD IS 15 TO 16 COMBINED CITY/HWY WHICH SEEMS TO BE CONSISTENT FROM THE DAY I PURCHASED THE VEHICLE. I HAVE MENTIONED THIS TO A FORD CAR DEALER REPRESENTATIVE AND THE RESPONSE IS THAT I HAVE AN AWD RATHER THAN FRONT WHEEL DRIVE. I ALSO HAVE A 2015 FORD EDGE WITH THE SAME ENGINE AND THE MPG FALLS WITHIN AND OFTEN EXCEEDS THE MPG STATED ON THE WINDOW STICKER. WHETHER OR NOT THE AWD GETS LESS MPG THAT A FWD GETS IS NOT MY COMPLAINT. MY COMPLAINT IS THAT THE ACTUAL MPG FOR MY AWD FORD EDGE SHOULD BE WITHIN THE RANGE OF WHAT THE WINDOW STICKER REPRESENTS, I.E. 20 CITY, 27 HIGHWAY, AND 23 OVERALL. I HAVE ACCUMULATED APPROXIMATELY 13,000 MILES ON THE VEHICLE SO FAR WITH NO IMPROVEMENT IN MPG. I'M RETIRED AND DRIVE CONSERVATIVELY COASTING TO A STOP AS OFTEN AS I CAN AND ACCELERATING IN A VERY MODEST MANNER. I ALSO THE DRIVE THE 2015 FORD EDGE IN A SIMILAR MANNER BUT GET MPG THAT MEETS OR EXCEEDS THE STICKER STATED MPG. OTHERWISE THE 2017 FORD EDGE RUNS SMOOTHLY FROM WHAT I CAN TELL. CAN I GET SOME CONSIDERATION FOR THIS MISREPRESENTATION OF MPG FROM FORD?
Corrective Action:
MILEAGE DOES NOT MEET THE FUEL ECONOMY AND ENVIRONMENT RANGE STATED ON THE WINDOW STICKER AND VEHICLE DESCRIPTION WHEN THE CAR WAS PURCHASED. MY CAR IS A 2017 FORD EDGE SEL AWD WITH THE TWIN-SCRL 2.0L ECOBOOST ENGINE AND AUTOMATIC TRANSMISSION. THE WINDOW STICKER STATES MPG TO BE 20 IN THE CITY AND 27 ON THE HIGHWAY AND 23 COMBINED CITY/HWY. CURRENTLY THE MPG SHOWN IN THE DASHBOARD IS 15 TO 16 COMBINED CITY/HWY WHICH SEEMS TO BE CONSISTENT FROM THE DAY I PURCHASED THE VEHICLE. I HAVE MENTIONED THIS TO A FORD CAR DEALER REPRESENTATIVE AND THE RESPONSE IS THAT I HAVE AN AWD RATHER THAN FRONT WHEEL DRIVE. I ALSO HAVE A 2015 FORD EDGE WITH THE SAME ENGINE AND THE MPG FALLS WITHIN AND OFTEN EXCEEDS THE MPG STATED ON THE WINDOW STICKER. WHETHER OR NOT THE AWD GETS LESS MPG THAT A FWD GETS IS NOT MY COMPLAINT. MY COMPLAINT IS THAT THE ACTUAL MPG FOR MY AWD FORD EDGE SHOULD BE WITHIN THE RANGE OF WHAT THE WINDOW STICKER REPRESENTS, I.E. 20 CITY, 27 HIGHWAY, AND 23 OVERALL. I HAVE ACCUMULATED APPROXIMATELY 13,000 MILES ON THE VEHICLE SO FAR WITH NO IMPROVEMENT IN MPG. I'M RETIRED AND DRIVE CONSERVATIVELY COASTING TO A STOP AS OFTEN AS I CAN AND ACCELERATING IN A VERY MODEST MANNER. I ALSO THE DRIVE THE 2015 FORD EDGE IN A SIMILAR MANNER BUT GET MPG THAT MEETS OR EXCEEDS THE STICKER STATED MPG. OTHERWISE THE 2017 FORD EDGE RUNS SMOOTHLY FROM WHAT I CAN TELL. CAN I GET SOME CONSIDERATION FOR THIS MISREPRESENTATION OF MPG FROM FORD?
Additional Notes:
MILEAGE DOES NOT MEET THE FUEL ECONOMY AND ENVIRONMENT RANGE STATED ON THE WINDOW STICKER AND VEHICLE DESCRIPTION WHEN THE CAR WAS PURCHASED. MY CAR IS A 2017 FORD EDGE SEL AWD WITH THE TWIN-SCRL 2.0L ECOBOOST ENGINE AND AUTOMATIC TRANSMISSION. THE WINDOW STICKER STATES MPG TO BE 20 IN THE CITY AND 27 ON THE HIGHWAY AND 23 COMBINED CITY/HWY. CURRENTLY THE MPG SHOWN IN THE DASHBOARD IS 15 TO 16 COMBINED CITY/HWY WHICH SEEMS TO BE CONSISTENT FROM THE DAY I PURCHASED THE VEHICLE. I HAVE MENTIONED THIS TO A FORD CAR DEALER REPRESENTATIVE AND THE RESPONSE IS THAT I HAVE AN AWD RATHER THAN FRONT WHEEL DRIVE. I ALSO HAVE A 2015 FORD EDGE WITH THE SAME ENGINE AND THE MPG FALLS WITHIN AND OFTEN EXCEEDS THE MPG STATED ON THE WINDOW STICKER. WHETHER OR NOT THE AWD GETS LESS MPG THAT A FWD GETS IS NOT MY COMPLAINT. MY COMPLAINT IS THAT THE ACTUAL MPG FOR MY AWD FORD EDGE SHOULD BE WITHIN THE RANGE OF WHAT THE WINDOW STICKER REPRESENTS, I.E. 20 CITY, 27 HIGHWAY, AND 23 OVERALL. I HAVE ACCUMULATED APPROXIMATELY 13,000 MILES ON THE VEHICLE SO FAR WITH NO IMPROVEMENT IN MPG. I'M RETIRED AND DRIVE CONSERVATIVELY COASTING TO A STOP AS OFTEN AS I CAN AND ACCELERATING IN A VERY MODEST MANNER. I ALSO THE DRIVE THE 2015 FORD EDGE IN A SIMILAR MANNER BUT GET MPG THAT MEETS OR EXCEEDS THE STICKER STATED MPG. OTHERWISE THE 2017 FORD EDGE RUNS SMOOTHLY FROM WHAT I CAN TELL. CAN I GET SOME CONSIDERATION FOR THIS MISREPRESENTATION OF MPG FROM FORD?
Mfg Campaign: 11187248
Recall Date: Mar 16, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
CENTER LED LIGHT PANEL ON EXTERIOR LIFT GATE DEVELOPED CONDENSATION INSIDE WHICH HAS ACCUMULATED TO VISIBLE POOLS ON EACH SIDE OF THE LIGHT STRIP. WORRIED COULD CAUSE IT TO SHORT OUT WHICH COULD PUT VEHICLE AT RISK OR BEING STRUCK OR REAR ENDED WHEN BRAKING OR WHEN STOPPED DUE TO LACK OF VISIBILITY.
Corrective Action:
CENTER LED LIGHT PANEL ON EXTERIOR LIFT GATE DEVELOPED CONDENSATION INSIDE WHICH HAS ACCUMULATED TO VISIBLE POOLS ON EACH SIDE OF THE LIGHT STRIP. WORRIED COULD CAUSE IT TO SHORT OUT WHICH COULD PUT VEHICLE AT RISK OR BEING STRUCK OR REAR ENDED WHEN BRAKING OR WHEN STOPPED DUE TO LACK OF VISIBILITY.
Additional Notes:
CENTER LED LIGHT PANEL ON EXTERIOR LIFT GATE DEVELOPED CONDENSATION INSIDE WHICH HAS ACCUMULATED TO VISIBLE POOLS ON EACH SIDE OF THE LIGHT STRIP. WORRIED COULD CAUSE IT TO SHORT OUT WHICH COULD PUT VEHICLE AT RISK OR BEING STRUCK OR REAR ENDED WHEN BRAKING OR WHEN STOPPED DUE TO LACK OF VISIBILITY.
Mfg Campaign: 11186663
Recall Date: Mar 13, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
CENTER LED LIGHT PANEL ON EXTERIOR LIFT GATE DEVELOPED CONDENSATION INSIDE WHICH HAS ACCUMULATED TO VISIBLE POOLS ON EACH SIDE OF THE LIGHT STRIP. WORRIED COULD CAUSE IT TO SHORT OUT WHICH COULD PUT VEHICLE AT RISK OR BEING STRUCK OR REAR ENDED WHEN BRAKING OR WHEN STOPPED DUE TO LACK OF VISIBILITY.
Corrective Action:
CENTER LED LIGHT PANEL ON EXTERIOR LIFT GATE DEVELOPED CONDENSATION INSIDE WHICH HAS ACCUMULATED TO VISIBLE POOLS ON EACH SIDE OF THE LIGHT STRIP. WORRIED COULD CAUSE IT TO SHORT OUT WHICH COULD PUT VEHICLE AT RISK OR BEING STRUCK OR REAR ENDED WHEN BRAKING OR WHEN STOPPED DUE TO LACK OF VISIBILITY.
Additional Notes:
CENTER LED LIGHT PANEL ON EXTERIOR LIFT GATE DEVELOPED CONDENSATION INSIDE WHICH HAS ACCUMULATED TO VISIBLE POOLS ON EACH SIDE OF THE LIGHT STRIP. WORRIED COULD CAUSE IT TO SHORT OUT WHICH COULD PUT VEHICLE AT RISK OR BEING STRUCK OR REAR ENDED WHEN BRAKING OR WHEN STOPPED DUE TO LACK OF VISIBILITY.
Mfg Campaign: 11186663
Recall Date: Mar 13, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TODAY, I NOTICED WAVY CRACKS THROUGHOUT MY REAR SUNROOF (AS I WALKED OUT TO MY STATIONARY PARKED CAR). THEY ARE ALL OVER THE PLACE. I HAVE NEVER HAD ANY TRAUMA TO THE ROOF. I GOOGLED THESE CRACKS AND THERE ARE MANY COMPLAINTS FROM FORD OWNERS ABOUT THE SAME ISSUES. SOME OWNERS HAVE REPLACED THEIR SUNROOFS 3 AND 4 TIMES OVER. IT IS OBVIOUS THE GLASS IS DEFECTIVE. THERE ARE MULTIPLE MENTIONS OF A CLASS ACTION LAWSUIT. THE CRACKS ARE A SAFETY CONCERN CONSIDERING THEY MAY CRACK FURTHER AND FALL INTO THE BACK SEAT ON PASSENGERS. I AM TAKING IT IN TO THE FORD DEALERSHIP WHERE I PURCHASED IT TOMORROW.
Corrective Action:
TODAY, I NOTICED WAVY CRACKS THROUGHOUT MY REAR SUNROOF (AS I WALKED OUT TO MY STATIONARY PARKED CAR). THEY ARE ALL OVER THE PLACE. I HAVE NEVER HAD ANY TRAUMA TO THE ROOF. I GOOGLED THESE CRACKS AND THERE ARE MANY COMPLAINTS FROM FORD OWNERS ABOUT THE SAME ISSUES. SOME OWNERS HAVE REPLACED THEIR SUNROOFS 3 AND 4 TIMES OVER. IT IS OBVIOUS THE GLASS IS DEFECTIVE. THERE ARE MULTIPLE MENTIONS OF A CLASS ACTION LAWSUIT. THE CRACKS ARE A SAFETY CONCERN CONSIDERING THEY MAY CRACK FURTHER AND FALL INTO THE BACK SEAT ON PASSENGERS. I AM TAKING IT IN TO THE FORD DEALERSHIP WHERE I PURCHASED IT TOMORROW.
Additional Notes:
TODAY, I NOTICED WAVY CRACKS THROUGHOUT MY REAR SUNROOF (AS I WALKED OUT TO MY STATIONARY PARKED CAR). THEY ARE ALL OVER THE PLACE. I HAVE NEVER HAD ANY TRAUMA TO THE ROOF. I GOOGLED THESE CRACKS AND THERE ARE MANY COMPLAINTS FROM FORD OWNERS ABOUT THE SAME ISSUES. SOME OWNERS HAVE REPLACED THEIR SUNROOFS 3 AND 4 TIMES OVER. IT IS OBVIOUS THE GLASS IS DEFECTIVE. THERE ARE MULTIPLE MENTIONS OF A CLASS ACTION LAWSUIT. THE CRACKS ARE A SAFETY CONCERN CONSIDERING THEY MAY CRACK FURTHER AND FALL INTO THE BACK SEAT ON PASSENGERS. I AM TAKING IT IN TO THE FORD DEALERSHIP WHERE I PURCHASED IT TOMORROW.
Mfg Campaign: 11184208
Recall Date: Mar 4, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING VEHICLE BOTH MYSELF AND MY WIFE BECAME VERY LIGHT HEADED AND THAT WAS FOLLOWED BY AN EXTREME HEADACHE AND NAUSEA. HAD VEHICLE TOWED TO LOCAL DEALERSHIP THEY PROCEEDED TO DO A TSB THAT NEEDED TO BE DONE AND UPDATED THE COMPUTER. WE TOOK VEHICLE BACK DROVE IT AND HAD SAME PROBLEM. RETURNED IT TO DEALER AND EXPLAINED THAT THERE WAS NO DIFFERENCE AND TO PLEASE TAKE ANOTHER LOOK STATING THAT THIS HAPPENED AFTER ABOUT 30 MIN OF DRIVING. THEY COULD NOT REPLICATE CONCERN SPOKE WITH FORD CUSTOMER CARE THEY OPENED A CASE ON THIS AND HELPED GET THE VEHICLE LOOKED AT ORIGINAL DEALER VEHICLE WAS PURCHASED AT. SAID DEALER IS 1HR 40MIN AWAY FROM WHERE WE LIVE SO ONCE AGAIN HAD IT TOWED AT OUR EXPENSE THEY CHECKED ALL THAT WAS DONE PRIOR AND DID THERE OWN TESTING AND ALSO COULD NOT REPLICATE PROBLEM AT THIS POINT BECAUSE BEING AFRAID THAT ONE OF US MIGHT PASS OUT WHILE DRIVING THIS BECOMES A BIG LIABILITY THERE IS A PROBLEM WITH THIS VEHICLE AND IF THE TESTERS ARE NOT SENSITIVE ENOUGH THEY NEED TO LOOK INTO BETTER WAYS TO TEST THERE VEHICLE THERE IS ONLY 22600 MILES AT THIS TIME ON OUR FORD EDGE 2017 NOT SURE IF EXHAUST OR SOME OTHER GAS OR CHEMICAL IS GETTING INTO THE CABIN BUT WHAT EVER IT IS IT MAKES YOU VERY LIGHT HEADED AND THE FORD COMPANY WILL NOT ADDRESS THIS PROBLEM THE EDGE IS VERY SIMILAR TO THE EXPLORER IN MANY WAYS AND SHOULD BE LOOKED AT THE SAME WAY THE EXPLORER WAS CHECKED OUT WHEN THEY FOUND THE PROBLEMS WITH EXHAUST GETTING INTO THE CABIN AREA BOTH POLICE AND REGULAR ISSUE VEHICLES
Corrective Action:
WHILE DRIVING VEHICLE BOTH MYSELF AND MY WIFE BECAME VERY LIGHT HEADED AND THAT WAS FOLLOWED BY AN EXTREME HEADACHE AND NAUSEA. HAD VEHICLE TOWED TO LOCAL DEALERSHIP THEY PROCEEDED TO DO A TSB THAT NEEDED TO BE DONE AND UPDATED THE COMPUTER. WE TOOK VEHICLE BACK DROVE IT AND HAD SAME PROBLEM. RETURNED IT TO DEALER AND EXPLAINED THAT THERE WAS NO DIFFERENCE AND TO PLEASE TAKE ANOTHER LOOK STATING THAT THIS HAPPENED AFTER ABOUT 30 MIN OF DRIVING. THEY COULD NOT REPLICATE CONCERN SPOKE WITH FORD CUSTOMER CARE THEY OPENED A CASE ON THIS AND HELPED GET THE VEHICLE LOOKED AT ORIGINAL DEALER VEHICLE WAS PURCHASED AT. SAID DEALER IS 1HR 40MIN AWAY FROM WHERE WE LIVE SO ONCE AGAIN HAD IT TOWED AT OUR EXPENSE THEY CHECKED ALL THAT WAS DONE PRIOR AND DID THERE OWN TESTING AND ALSO COULD NOT REPLICATE PROBLEM AT THIS POINT BECAUSE BEING AFRAID THAT ONE OF US MIGHT PASS OUT WHILE DRIVING THIS BECOMES A BIG LIABILITY THERE IS A PROBLEM WITH THIS VEHICLE AND IF THE TESTERS ARE NOT SENSITIVE ENOUGH THEY NEED TO LOOK INTO BETTER WAYS TO TEST THERE VEHICLE THERE IS ONLY 22600 MILES AT THIS TIME ON OUR FORD EDGE 2017 NOT SURE IF EXHAUST OR SOME OTHER GAS OR CHEMICAL IS GETTING INTO THE CABIN BUT WHAT EVER IT IS IT MAKES YOU VERY LIGHT HEADED AND THE FORD COMPANY WILL NOT ADDRESS THIS PROBLEM THE EDGE IS VERY SIMILAR TO THE EXPLORER IN MANY WAYS AND SHOULD BE LOOKED AT THE SAME WAY THE EXPLORER WAS CHECKED OUT WHEN THEY FOUND THE PROBLEMS WITH EXHAUST GETTING INTO THE CABIN AREA BOTH POLICE AND REGULAR ISSUE VEHICLES
Additional Notes:
WHILE DRIVING VEHICLE BOTH MYSELF AND MY WIFE BECAME VERY LIGHT HEADED AND THAT WAS FOLLOWED BY AN EXTREME HEADACHE AND NAUSEA. HAD VEHICLE TOWED TO LOCAL DEALERSHIP THEY PROCEEDED TO DO A TSB THAT NEEDED TO BE DONE AND UPDATED THE COMPUTER. WE TOOK VEHICLE BACK DROVE IT AND HAD SAME PROBLEM. RETURNED IT TO DEALER AND EXPLAINED THAT THERE WAS NO DIFFERENCE AND TO PLEASE TAKE ANOTHER LOOK STATING THAT THIS HAPPENED AFTER ABOUT 30 MIN OF DRIVING. THEY COULD NOT REPLICATE CONCERN SPOKE WITH FORD CUSTOMER CARE THEY OPENED A CASE ON THIS AND HELPED GET THE VEHICLE LOOKED AT ORIGINAL DEALER VEHICLE WAS PURCHASED AT. SAID DEALER IS 1HR 40MIN AWAY FROM WHERE WE LIVE SO ONCE AGAIN HAD IT TOWED AT OUR EXPENSE THEY CHECKED ALL THAT WAS DONE PRIOR AND DID THERE OWN TESTING AND ALSO COULD NOT REPLICATE PROBLEM AT THIS POINT BECAUSE BEING AFRAID THAT ONE OF US MIGHT PASS OUT WHILE DRIVING THIS BECOMES A BIG LIABILITY THERE IS A PROBLEM WITH THIS VEHICLE AND IF THE TESTERS ARE NOT SENSITIVE ENOUGH THEY NEED TO LOOK INTO BETTER WAYS TO TEST THERE VEHICLE THERE IS ONLY 22600 MILES AT THIS TIME ON OUR FORD EDGE 2017 NOT SURE IF EXHAUST OR SOME OTHER GAS OR CHEMICAL IS GETTING INTO THE CABIN BUT WHAT EVER IT IS IT MAKES YOU VERY LIGHT HEADED AND THE FORD COMPANY WILL NOT ADDRESS THIS PROBLEM THE EDGE IS VERY SIMILAR TO THE EXPLORER IN MANY WAYS AND SHOULD BE LOOKED AT THE SAME WAY THE EXPLORER WAS CHECKED OUT WHEN THEY FOUND THE PROBLEMS WITH EXHAUST GETTING INTO THE CABIN AREA BOTH POLICE AND REGULAR ISSUE VEHICLES
Mfg Campaign: 11173025
Recall Date: Jan 30, 2019
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACK IN VISTA PANARAMIC FOR NO KNOWN REASON. WENT OUT TO MY CAR THIS MORNING TO FIND A LARGE CRACK IN THE ROOF.
Corrective Action:
CRACK IN VISTA PANARAMIC FOR NO KNOWN REASON. WENT OUT TO MY CAR THIS MORNING TO FIND A LARGE CRACK IN THE ROOF.
Additional Notes:
CRACK IN VISTA PANARAMIC FOR NO KNOWN REASON. WENT OUT TO MY CAR THIS MORNING TO FIND A LARGE CRACK IN THE ROOF.
Mfg Campaign: 11172386
Recall Date: Jan 27, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I HAVE RETURNED THE VEHICLE TWICE FOR THE SAME PROBLEM. I WILL BE STOPPED AT A RED LIGHT AND THE SCREEN SHOWS FOR ME TO "PUT THE VEHICLE IN PARK AND RESTART THE ENGINE". THE FIRST AND SECOND RETURN WAS AT STIVERS FORD MONTGOMERY AL. THE FIRST RETURN TIME WAS ABOUT AN HOUR AND THEY STATED THAT THEY RESET THE COMPUTER. THE SECOND RETURN WAS APPROXIMATELY 2 WEEKS. THEY ISSUED ME A LOANER AT NO CHARGE, AND SAID THE PROBLEM WAS FIXED. THEY SUGGESTED THAT I COULD MANUALLY TURN OFF THE FEATURE THAT POWERS DOWN THE VEHICLE. I WILL BE RETURNING TO THE DEALERSHIP FOR THE 3RD TIME ON 1/18/19 FOR SAME PROBLEM. I AM CONCERNED THAT EITHER THIS IS A RECALL ISSUE OR DEALERSHIP IS UNAWARE OF HOW TO REPAIR.
Corrective Action:
I HAVE RETURNED THE VEHICLE TWICE FOR THE SAME PROBLEM. I WILL BE STOPPED AT A RED LIGHT AND THE SCREEN SHOWS FOR ME TO "PUT THE VEHICLE IN PARK AND RESTART THE ENGINE". THE FIRST AND SECOND RETURN WAS AT STIVERS FORD MONTGOMERY AL. THE FIRST RETURN TIME WAS ABOUT AN HOUR AND THEY STATED THAT THEY RESET THE COMPUTER. THE SECOND RETURN WAS APPROXIMATELY 2 WEEKS. THEY ISSUED ME A LOANER AT NO CHARGE, AND SAID THE PROBLEM WAS FIXED. THEY SUGGESTED THAT I COULD MANUALLY TURN OFF THE FEATURE THAT POWERS DOWN THE VEHICLE. I WILL BE RETURNING TO THE DEALERSHIP FOR THE 3RD TIME ON 1/18/19 FOR SAME PROBLEM. I AM CONCERNED THAT EITHER THIS IS A RECALL ISSUE OR DEALERSHIP IS UNAWARE OF HOW TO REPAIR.
Additional Notes:
I HAVE RETURNED THE VEHICLE TWICE FOR THE SAME PROBLEM. I WILL BE STOPPED AT A RED LIGHT AND THE SCREEN SHOWS FOR ME TO "PUT THE VEHICLE IN PARK AND RESTART THE ENGINE". THE FIRST AND SECOND RETURN WAS AT STIVERS FORD MONTGOMERY AL. THE FIRST RETURN TIME WAS ABOUT AN HOUR AND THEY STATED THAT THEY RESET THE COMPUTER. THE SECOND RETURN WAS APPROXIMATELY 2 WEEKS. THEY ISSUED ME A LOANER AT NO CHARGE, AND SAID THE PROBLEM WAS FIXED. THEY SUGGESTED THAT I COULD MANUALLY TURN OFF THE FEATURE THAT POWERS DOWN THE VEHICLE. I WILL BE RETURNING TO THE DEALERSHIP FOR THE 3RD TIME ON 1/18/19 FOR SAME PROBLEM. I AM CONCERNED THAT EITHER THIS IS A RECALL ISSUE OR DEALERSHIP IS UNAWARE OF HOW TO REPAIR.
Mfg Campaign: 11170681
Recall Date: Jan 17, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS TIME THE CHECK ENGINE AND WRENCH LIGHT WENT OFF WHILE DRIVING. IT HAS BEEN IN THE SHOP FOR 3 WEEKS. SOLENOID, COMPUTER, TORQUE CONVERTER. STILL NOT BACK. HAS A RATTLING SOUND IN THE DASH
Corrective Action:
THIS TIME THE CHECK ENGINE AND WRENCH LIGHT WENT OFF WHILE DRIVING. IT HAS BEEN IN THE SHOP FOR 3 WEEKS. SOLENOID, COMPUTER, TORQUE CONVERTER. STILL NOT BACK. HAS A RATTLING SOUND IN THE DASH
Additional Notes:
THIS TIME THE CHECK ENGINE AND WRENCH LIGHT WENT OFF WHILE DRIVING. IT HAS BEEN IN THE SHOP FOR 3 WEEKS. SOLENOID, COMPUTER, TORQUE CONVERTER. STILL NOT BACK. HAS A RATTLING SOUND IN THE DASH
Mfg Campaign: 11166218
Recall Date: Jan 10, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THIS TIME THE CHECK ENGINE AND WRENCH LIGHT WENT OFF WHILE DRIVING. IT HAS BEEN IN THE SHOP FOR 3 WEEKS. SOLENOID, COMPUTER, TORQUE CONVERTER. STILL NOT BACK. HAS A RATTLING SOUND IN THE DASH
Corrective Action:
THIS TIME THE CHECK ENGINE AND WRENCH LIGHT WENT OFF WHILE DRIVING. IT HAS BEEN IN THE SHOP FOR 3 WEEKS. SOLENOID, COMPUTER, TORQUE CONVERTER. STILL NOT BACK. HAS A RATTLING SOUND IN THE DASH
Additional Notes:
THIS TIME THE CHECK ENGINE AND WRENCH LIGHT WENT OFF WHILE DRIVING. IT HAS BEEN IN THE SHOP FOR 3 WEEKS. SOLENOID, COMPUTER, TORQUE CONVERTER. STILL NOT BACK. HAS A RATTLING SOUND IN THE DASH
Mfg Campaign: 11166218
Recall Date: Jan 10, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
LIVING IN COLORADO IT GET VERY COLD AT TIMES. A GAP AT THE FRONT EDGE OF THE REAR WHEEL WELL OPENING ALLOWS MELTED SNOW OR ICE TO GET INTO THE AREA AND UNDER THE REAR DOORS. THE LIQUID RE-FREEZES AND SEALS THE DOOR SHUT. IT CAN NOT BE OPENED. PUTTING HEAT LAMPS NEAR THE TWO AREAS (BOTH SIDES) TOOK OVER AN HOUR TO THAW THE ICE AND ALLOW THE DOOR(S) TO OPEN. #2 BRAKES SQUEAK WHEN BACKING UP - REPORTED TO DEALER SEVERAL TIME AND BRAKES WERE CHECKED - WORST AGAIN IN COOL WEATHER. I MAY NOT SEEM LIKE A BIG DEAL TO HAVE THE REAR DOORS FREEZE SHUT BUT IT IS POTENTIALLY VERY SERIOUS IF THE VEHICLE HAD TO BE EXITED IN A HURRY IN AN EMERGENCY.
Corrective Action:
LIVING IN COLORADO IT GET VERY COLD AT TIMES. A GAP AT THE FRONT EDGE OF THE REAR WHEEL WELL OPENING ALLOWS MELTED SNOW OR ICE TO GET INTO THE AREA AND UNDER THE REAR DOORS. THE LIQUID RE-FREEZES AND SEALS THE DOOR SHUT. IT CAN NOT BE OPENED. PUTTING HEAT LAMPS NEAR THE TWO AREAS (BOTH SIDES) TOOK OVER AN HOUR TO THAW THE ICE AND ALLOW THE DOOR(S) TO OPEN. #2 BRAKES SQUEAK WHEN BACKING UP - REPORTED TO DEALER SEVERAL TIME AND BRAKES WERE CHECKED - WORST AGAIN IN COOL WEATHER. I MAY NOT SEEM LIKE A BIG DEAL TO HAVE THE REAR DOORS FREEZE SHUT BUT IT IS POTENTIALLY VERY SERIOUS IF THE VEHICLE HAD TO BE EXITED IN A HURRY IN AN EMERGENCY.
Additional Notes:
LIVING IN COLORADO IT GET VERY COLD AT TIMES. A GAP AT THE FRONT EDGE OF THE REAR WHEEL WELL OPENING ALLOWS MELTED SNOW OR ICE TO GET INTO THE AREA AND UNDER THE REAR DOORS. THE LIQUID RE-FREEZES AND SEALS THE DOOR SHUT. IT CAN NOT BE OPENED. PUTTING HEAT LAMPS NEAR THE TWO AREAS (BOTH SIDES) TOOK OVER AN HOUR TO THAW THE ICE AND ALLOW THE DOOR(S) TO OPEN. #2 BRAKES SQUEAK WHEN BACKING UP - REPORTED TO DEALER SEVERAL TIME AND BRAKES WERE CHECKED - WORST AGAIN IN COOL WEATHER. I MAY NOT SEEM LIKE A BIG DEAL TO HAVE THE REAR DOORS FREEZE SHUT BUT IT IS POTENTIALLY VERY SERIOUS IF THE VEHICLE HAD TO BE EXITED IN A HURRY IN AN EMERGENCY.
Mfg Campaign: 11165825
Recall Date: Jan 4, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
LIVING IN COLORADO IT GET VERY COLD AT TIMES. A GAP AT THE FRONT EDGE OF THE REAR WHEEL WELL OPENING ALLOWS MELTED SNOW OR ICE TO GET INTO THE AREA AND UNDER THE REAR DOORS. THE LIQUID RE-FREEZES AND SEALS THE DOOR SHUT. IT CAN NOT BE OPENED. PUTTING HEAT LAMPS NEAR THE TWO AREAS (BOTH SIDES) TOOK OVER AN HOUR TO THAW THE ICE AND ALLOW THE DOOR(S) TO OPEN. #2 BRAKES SQUEAK WHEN BACKING UP - REPORTED TO DEALER SEVERAL TIME AND BRAKES WERE CHECKED - WORST AGAIN IN COOL WEATHER. I MAY NOT SEEM LIKE A BIG DEAL TO HAVE THE REAR DOORS FREEZE SHUT BUT IT IS POTENTIALLY VERY SERIOUS IF THE VEHICLE HAD TO BE EXITED IN A HURRY IN AN EMERGENCY.
Corrective Action:
LIVING IN COLORADO IT GET VERY COLD AT TIMES. A GAP AT THE FRONT EDGE OF THE REAR WHEEL WELL OPENING ALLOWS MELTED SNOW OR ICE TO GET INTO THE AREA AND UNDER THE REAR DOORS. THE LIQUID RE-FREEZES AND SEALS THE DOOR SHUT. IT CAN NOT BE OPENED. PUTTING HEAT LAMPS NEAR THE TWO AREAS (BOTH SIDES) TOOK OVER AN HOUR TO THAW THE ICE AND ALLOW THE DOOR(S) TO OPEN. #2 BRAKES SQUEAK WHEN BACKING UP - REPORTED TO DEALER SEVERAL TIME AND BRAKES WERE CHECKED - WORST AGAIN IN COOL WEATHER. I MAY NOT SEEM LIKE A BIG DEAL TO HAVE THE REAR DOORS FREEZE SHUT BUT IT IS POTENTIALLY VERY SERIOUS IF THE VEHICLE HAD TO BE EXITED IN A HURRY IN AN EMERGENCY.
Additional Notes:
LIVING IN COLORADO IT GET VERY COLD AT TIMES. A GAP AT THE FRONT EDGE OF THE REAR WHEEL WELL OPENING ALLOWS MELTED SNOW OR ICE TO GET INTO THE AREA AND UNDER THE REAR DOORS. THE LIQUID RE-FREEZES AND SEALS THE DOOR SHUT. IT CAN NOT BE OPENED. PUTTING HEAT LAMPS NEAR THE TWO AREAS (BOTH SIDES) TOOK OVER AN HOUR TO THAW THE ICE AND ALLOW THE DOOR(S) TO OPEN. #2 BRAKES SQUEAK WHEN BACKING UP - REPORTED TO DEALER SEVERAL TIME AND BRAKES WERE CHECKED - WORST AGAIN IN COOL WEATHER. I MAY NOT SEEM LIKE A BIG DEAL TO HAVE THE REAR DOORS FREEZE SHUT BUT IT IS POTENTIALLY VERY SERIOUS IF THE VEHICLE HAD TO BE EXITED IN A HURRY IN AN EMERGENCY.
Mfg Campaign: 11165825
Recall Date: Jan 4, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHTS ARE INADEQUATE. THEY ARE TOO DARK FOR NIGHT DRIVING. THEY DO NOT ADEQUATELY AND SAFETY ILLUMINATE THE ROAD. AUTONATION FORD IN ST PETERSBURG, FL DOES NOT ADMIT THE PROBLEM EVEN THOUGH THE PROBLEM IS WELL KNOWN AND IS WELL DOCUMENTED.
Corrective Action:
HEADLIGHTS ARE INADEQUATE. THEY ARE TOO DARK FOR NIGHT DRIVING. THEY DO NOT ADEQUATELY AND SAFETY ILLUMINATE THE ROAD. AUTONATION FORD IN ST PETERSBURG, FL DOES NOT ADMIT THE PROBLEM EVEN THOUGH THE PROBLEM IS WELL KNOWN AND IS WELL DOCUMENTED.
Additional Notes:
HEADLIGHTS ARE INADEQUATE. THEY ARE TOO DARK FOR NIGHT DRIVING. THEY DO NOT ADEQUATELY AND SAFETY ILLUMINATE THE ROAD. AUTONATION FORD IN ST PETERSBURG, FL DOES NOT ADMIT THE PROBLEM EVEN THOUGH THE PROBLEM IS WELL KNOWN AND IS WELL DOCUMENTED.
Mfg Campaign: 11160852
Recall Date: Dec 11, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ON A HIGHWAY DRIVING 65 MPH AND VEHICLE SHUT OFF. DASHBOARD WAS DARK YET FLASHED 'TRANS NOT IN PARK'... ASSUMING I HIT THE START BUTTON BY ACCIDENT WHILE ADJUSTING MY VENT. I HAD TO CRUISE TO A COMPLETE STOP (ON A BUSY HIGHWAY WITH NO SHOULDER TO PULL OVER DURING RUSH HOUR) SINCE BRAKES DIDN'T EVEN WORK AND RESTARTED VEHICLE ONCE IT CAME TO A COMPLETE STOP AND I COULD HIT THE BREAK. I TESTED IT LATER ON THAT DAY AND WHILE DRIVING IN A SAFE PARKING LOT, I HIT THE START BUTTON AS I WAS DRIVING 20 MPH AND IT INDEED SHUT OFF. THERE IS AN OBVIOUS GLITCH WHERE THE START BUTTON DOES NOT DISENGAGE WHEN THE VEHICLE IS IN DRIVE AS IT SHOULD. MY EDGE HAD 5000 MILES ON IT AND I REPORTED IT TO MY FORD SALES PERSON- HE HAS YET TO GET BACK TO ME. HUGE SAFETY ISSUE FORD THAT MUST BE ADDRESSED.
Corrective Action:
ON A HIGHWAY DRIVING 65 MPH AND VEHICLE SHUT OFF. DASHBOARD WAS DARK YET FLASHED 'TRANS NOT IN PARK'... ASSUMING I HIT THE START BUTTON BY ACCIDENT WHILE ADJUSTING MY VENT. I HAD TO CRUISE TO A COMPLETE STOP (ON A BUSY HIGHWAY WITH NO SHOULDER TO PULL OVER DURING RUSH HOUR) SINCE BRAKES DIDN'T EVEN WORK AND RESTARTED VEHICLE ONCE IT CAME TO A COMPLETE STOP AND I COULD HIT THE BREAK. I TESTED IT LATER ON THAT DAY AND WHILE DRIVING IN A SAFE PARKING LOT, I HIT THE START BUTTON AS I WAS DRIVING 20 MPH AND IT INDEED SHUT OFF. THERE IS AN OBVIOUS GLITCH WHERE THE START BUTTON DOES NOT DISENGAGE WHEN THE VEHICLE IS IN DRIVE AS IT SHOULD. MY EDGE HAD 5000 MILES ON IT AND I REPORTED IT TO MY FORD SALES PERSON- HE HAS YET TO GET BACK TO ME. HUGE SAFETY ISSUE FORD THAT MUST BE ADDRESSED.
Additional Notes:
ON A HIGHWAY DRIVING 65 MPH AND VEHICLE SHUT OFF. DASHBOARD WAS DARK YET FLASHED 'TRANS NOT IN PARK'... ASSUMING I HIT THE START BUTTON BY ACCIDENT WHILE ADJUSTING MY VENT. I HAD TO CRUISE TO A COMPLETE STOP (ON A BUSY HIGHWAY WITH NO SHOULDER TO PULL OVER DURING RUSH HOUR) SINCE BRAKES DIDN'T EVEN WORK AND RESTARTED VEHICLE ONCE IT CAME TO A COMPLETE STOP AND I COULD HIT THE BREAK. I TESTED IT LATER ON THAT DAY AND WHILE DRIVING IN A SAFE PARKING LOT, I HIT THE START BUTTON AS I WAS DRIVING 20 MPH AND IT INDEED SHUT OFF. THERE IS AN OBVIOUS GLITCH WHERE THE START BUTTON DOES NOT DISENGAGE WHEN THE VEHICLE IS IN DRIVE AS IT SHOULD. MY EDGE HAD 5000 MILES ON IT AND I REPORTED IT TO MY FORD SALES PERSON- HE HAS YET TO GET BACK TO ME. HUGE SAFETY ISSUE FORD THAT MUST BE ADDRESSED.
Mfg Campaign: 11154662
Recall Date: Nov 29, 2018
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