Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR
Corrective Action:
I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR
Additional Notes:
I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR
Mfg Campaign: 11325589
Recall Date: May 22, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR
Corrective Action:
I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR
Additional Notes:
I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR
Mfg Campaign: 11325589
Recall Date: May 22, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR
Corrective Action:
I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR
Additional Notes:
I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR
Mfg Campaign: 11325589
Recall Date: May 22, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED A 2017 FORD EDGE, IN 2017, WHICH RAN FINE AT FIRST. A YEAR IN, THE CAR WOULD RUN ROUGH, AND TWICE BOGGED DOWN AND TURNED OFF. STARTED AGAIN, REPLACED BATTERY WITH UNDER 2YRS OF USE AND KEPT WORKING. FAST FORWARD TWO YEARS, A FEW WEEKS AGO, WHILE DRIVING HOME FROM WORK, I BEGAN TO SEE PERFORMANCE ISSUES AND SUDDENLY WHITE SMOKE COMING OUT THE EXHAUST. NO LEAKING WAS EVIDENT, AND I NEVER GOT A WARNING ON MY DASH ABOUT TEMP OR COOLANT OR ANYTHING OF THE LIKE. TOOK IT TO FORD, WHERE I BOUGHT IT, AND AFTER EXPLAINING THE NHTSA CUSTOMER SATISFACTION PROGRAM, TWO OF THE ASSOCIATES REACTED COMPLETELY OBLIVIOUS TO WHAT EVEN NHTSA STOOD FOR OR THE ISSUE, WHICH BTW SEEMS TO BE REPORTED OVER 10 TIMES ON THE NHTSA SITE. NEVERTHELESS, THEY SUGGESTED A NEW BATTERY, SPARK PLUGS/WIRES, AND THEN OFFERED TO TAKE A LOOK AT THE VEHICLE FOR A FEW DAYS CHARGING $125 FOR THE "DIAGNOSTIC", TO WHICH I REFUSED. THEY THEN GAVE IT A ONCE-OVER, AND FOUND COOLANT IN THE ENGINE, [MILKY OIL] WHICH INDICATES WATER SEEPING INTO THE ENGINE AND WOULD MOST LIKELY REQUIRE A CYLINDER HEAD AT THE VERY LEAST. THEY OFFERED TO GIVE ME A RENTAL, FOR WHICH THEY STATED "I WOULDN'T HAVE TO PAY" OUTSIDE OF THE $50 LIABILITY FEE, WHICH IS REFUNDABLE UPON FORD'S HQ/CREDIT TEAM GOT BACK TO THEM. IF THEY SAW THAT THIS WAS NOT A "RECALL" TYPE ITEM, I WOULD HAVE TO PAY FOR THE RENTAL AS WELL AS THE COST OF REPAIRS, WHICH BALL-PARKED AROUND $4500-$5000. CLEARLY, THIS IS UNACCEPTABLE, FOR A 3YR OLD CAR WITH UNDER 66K MILES TO HAVE THIS PROBLEM. FILING A COMPLAINT WITH NHTSA IN THE HOPES OF FINDING SOME SEMBLANCE OF JUSTICE. *TR
Corrective Action:
I PURCHASED A 2017 FORD EDGE, IN 2017, WHICH RAN FINE AT FIRST. A YEAR IN, THE CAR WOULD RUN ROUGH, AND TWICE BOGGED DOWN AND TURNED OFF. STARTED AGAIN, REPLACED BATTERY WITH UNDER 2YRS OF USE AND KEPT WORKING. FAST FORWARD TWO YEARS, A FEW WEEKS AGO, WHILE DRIVING HOME FROM WORK, I BEGAN TO SEE PERFORMANCE ISSUES AND SUDDENLY WHITE SMOKE COMING OUT THE EXHAUST. NO LEAKING WAS EVIDENT, AND I NEVER GOT A WARNING ON MY DASH ABOUT TEMP OR COOLANT OR ANYTHING OF THE LIKE. TOOK IT TO FORD, WHERE I BOUGHT IT, AND AFTER EXPLAINING THE NHTSA CUSTOMER SATISFACTION PROGRAM, TWO OF THE ASSOCIATES REACTED COMPLETELY OBLIVIOUS TO WHAT EVEN NHTSA STOOD FOR OR THE ISSUE, WHICH BTW SEEMS TO BE REPORTED OVER 10 TIMES ON THE NHTSA SITE. NEVERTHELESS, THEY SUGGESTED A NEW BATTERY, SPARK PLUGS/WIRES, AND THEN OFFERED TO TAKE A LOOK AT THE VEHICLE FOR A FEW DAYS CHARGING $125 FOR THE "DIAGNOSTIC", TO WHICH I REFUSED. THEY THEN GAVE IT A ONCE-OVER, AND FOUND COOLANT IN THE ENGINE, [MILKY OIL] WHICH INDICATES WATER SEEPING INTO THE ENGINE AND WOULD MOST LIKELY REQUIRE A CYLINDER HEAD AT THE VERY LEAST. THEY OFFERED TO GIVE ME A RENTAL, FOR WHICH THEY STATED "I WOULDN'T HAVE TO PAY" OUTSIDE OF THE $50 LIABILITY FEE, WHICH IS REFUNDABLE UPON FORD'S HQ/CREDIT TEAM GOT BACK TO THEM. IF THEY SAW THAT THIS WAS NOT A "RECALL" TYPE ITEM, I WOULD HAVE TO PAY FOR THE RENTAL AS WELL AS THE COST OF REPAIRS, WHICH BALL-PARKED AROUND $4500-$5000. CLEARLY, THIS IS UNACCEPTABLE, FOR A 3YR OLD CAR WITH UNDER 66K MILES TO HAVE THIS PROBLEM. FILING A COMPLAINT WITH NHTSA IN THE HOPES OF FINDING SOME SEMBLANCE OF JUSTICE. *TR
Additional Notes:
I PURCHASED A 2017 FORD EDGE, IN 2017, WHICH RAN FINE AT FIRST. A YEAR IN, THE CAR WOULD RUN ROUGH, AND TWICE BOGGED DOWN AND TURNED OFF. STARTED AGAIN, REPLACED BATTERY WITH UNDER 2YRS OF USE AND KEPT WORKING. FAST FORWARD TWO YEARS, A FEW WEEKS AGO, WHILE DRIVING HOME FROM WORK, I BEGAN TO SEE PERFORMANCE ISSUES AND SUDDENLY WHITE SMOKE COMING OUT THE EXHAUST. NO LEAKING WAS EVIDENT, AND I NEVER GOT A WARNING ON MY DASH ABOUT TEMP OR COOLANT OR ANYTHING OF THE LIKE. TOOK IT TO FORD, WHERE I BOUGHT IT, AND AFTER EXPLAINING THE NHTSA CUSTOMER SATISFACTION PROGRAM, TWO OF THE ASSOCIATES REACTED COMPLETELY OBLIVIOUS TO WHAT EVEN NHTSA STOOD FOR OR THE ISSUE, WHICH BTW SEEMS TO BE REPORTED OVER 10 TIMES ON THE NHTSA SITE. NEVERTHELESS, THEY SUGGESTED A NEW BATTERY, SPARK PLUGS/WIRES, AND THEN OFFERED TO TAKE A LOOK AT THE VEHICLE FOR A FEW DAYS CHARGING $125 FOR THE "DIAGNOSTIC", TO WHICH I REFUSED. THEY THEN GAVE IT A ONCE-OVER, AND FOUND COOLANT IN THE ENGINE, [MILKY OIL] WHICH INDICATES WATER SEEPING INTO THE ENGINE AND WOULD MOST LIKELY REQUIRE A CYLINDER HEAD AT THE VERY LEAST. THEY OFFERED TO GIVE ME A RENTAL, FOR WHICH THEY STATED "I WOULDN'T HAVE TO PAY" OUTSIDE OF THE $50 LIABILITY FEE, WHICH IS REFUNDABLE UPON FORD'S HQ/CREDIT TEAM GOT BACK TO THEM. IF THEY SAW THAT THIS WAS NOT A "RECALL" TYPE ITEM, I WOULD HAVE TO PAY FOR THE RENTAL AS WELL AS THE COST OF REPAIRS, WHICH BALL-PARKED AROUND $4500-$5000. CLEARLY, THIS IS UNACCEPTABLE, FOR A 3YR OLD CAR WITH UNDER 66K MILES TO HAVE THIS PROBLEM. FILING A COMPLAINT WITH NHTSA IN THE HOPES OF FINDING SOME SEMBLANCE OF JUSTICE. *TR
Mfg Campaign: 11325609
Recall Date: May 22, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED A 2017 FORD EDGE, IN 2017, WHICH RAN FINE AT FIRST. A YEAR IN, THE CAR WOULD RUN ROUGH, AND TWICE BOGGED DOWN AND TURNED OFF. STARTED AGAIN, REPLACED BATTERY WITH UNDER 2YRS OF USE AND KEPT WORKING. FAST FORWARD TWO YEARS, A FEW WEEKS AGO, WHILE DRIVING HOME FROM WORK, I BEGAN TO SEE PERFORMANCE ISSUES AND SUDDENLY WHITE SMOKE COMING OUT THE EXHAUST. NO LEAKING WAS EVIDENT, AND I NEVER GOT A WARNING ON MY DASH ABOUT TEMP OR COOLANT OR ANYTHING OF THE LIKE. TOOK IT TO FORD, WHERE I BOUGHT IT, AND AFTER EXPLAINING THE NHTSA CUSTOMER SATISFACTION PROGRAM, TWO OF THE ASSOCIATES REACTED COMPLETELY OBLIVIOUS TO WHAT EVEN NHTSA STOOD FOR OR THE ISSUE, WHICH BTW SEEMS TO BE REPORTED OVER 10 TIMES ON THE NHTSA SITE. NEVERTHELESS, THEY SUGGESTED A NEW BATTERY, SPARK PLUGS/WIRES, AND THEN OFFERED TO TAKE A LOOK AT THE VEHICLE FOR A FEW DAYS CHARGING $125 FOR THE "DIAGNOSTIC", TO WHICH I REFUSED. THEY THEN GAVE IT A ONCE-OVER, AND FOUND COOLANT IN THE ENGINE, [MILKY OIL] WHICH INDICATES WATER SEEPING INTO THE ENGINE AND WOULD MOST LIKELY REQUIRE A CYLINDER HEAD AT THE VERY LEAST. THEY OFFERED TO GIVE ME A RENTAL, FOR WHICH THEY STATED "I WOULDN'T HAVE TO PAY" OUTSIDE OF THE $50 LIABILITY FEE, WHICH IS REFUNDABLE UPON FORD'S HQ/CREDIT TEAM GOT BACK TO THEM. IF THEY SAW THAT THIS WAS NOT A "RECALL" TYPE ITEM, I WOULD HAVE TO PAY FOR THE RENTAL AS WELL AS THE COST OF REPAIRS, WHICH BALL-PARKED AROUND $4500-$5000. CLEARLY, THIS IS UNACCEPTABLE, FOR A 3YR OLD CAR WITH UNDER 66K MILES TO HAVE THIS PROBLEM. FILING A COMPLAINT WITH NHTSA IN THE HOPES OF FINDING SOME SEMBLANCE OF JUSTICE. *TR
Corrective Action:
I PURCHASED A 2017 FORD EDGE, IN 2017, WHICH RAN FINE AT FIRST. A YEAR IN, THE CAR WOULD RUN ROUGH, AND TWICE BOGGED DOWN AND TURNED OFF. STARTED AGAIN, REPLACED BATTERY WITH UNDER 2YRS OF USE AND KEPT WORKING. FAST FORWARD TWO YEARS, A FEW WEEKS AGO, WHILE DRIVING HOME FROM WORK, I BEGAN TO SEE PERFORMANCE ISSUES AND SUDDENLY WHITE SMOKE COMING OUT THE EXHAUST. NO LEAKING WAS EVIDENT, AND I NEVER GOT A WARNING ON MY DASH ABOUT TEMP OR COOLANT OR ANYTHING OF THE LIKE. TOOK IT TO FORD, WHERE I BOUGHT IT, AND AFTER EXPLAINING THE NHTSA CUSTOMER SATISFACTION PROGRAM, TWO OF THE ASSOCIATES REACTED COMPLETELY OBLIVIOUS TO WHAT EVEN NHTSA STOOD FOR OR THE ISSUE, WHICH BTW SEEMS TO BE REPORTED OVER 10 TIMES ON THE NHTSA SITE. NEVERTHELESS, THEY SUGGESTED A NEW BATTERY, SPARK PLUGS/WIRES, AND THEN OFFERED TO TAKE A LOOK AT THE VEHICLE FOR A FEW DAYS CHARGING $125 FOR THE "DIAGNOSTIC", TO WHICH I REFUSED. THEY THEN GAVE IT A ONCE-OVER, AND FOUND COOLANT IN THE ENGINE, [MILKY OIL] WHICH INDICATES WATER SEEPING INTO THE ENGINE AND WOULD MOST LIKELY REQUIRE A CYLINDER HEAD AT THE VERY LEAST. THEY OFFERED TO GIVE ME A RENTAL, FOR WHICH THEY STATED "I WOULDN'T HAVE TO PAY" OUTSIDE OF THE $50 LIABILITY FEE, WHICH IS REFUNDABLE UPON FORD'S HQ/CREDIT TEAM GOT BACK TO THEM. IF THEY SAW THAT THIS WAS NOT A "RECALL" TYPE ITEM, I WOULD HAVE TO PAY FOR THE RENTAL AS WELL AS THE COST OF REPAIRS, WHICH BALL-PARKED AROUND $4500-$5000. CLEARLY, THIS IS UNACCEPTABLE, FOR A 3YR OLD CAR WITH UNDER 66K MILES TO HAVE THIS PROBLEM. FILING A COMPLAINT WITH NHTSA IN THE HOPES OF FINDING SOME SEMBLANCE OF JUSTICE. *TR
Additional Notes:
I PURCHASED A 2017 FORD EDGE, IN 2017, WHICH RAN FINE AT FIRST. A YEAR IN, THE CAR WOULD RUN ROUGH, AND TWICE BOGGED DOWN AND TURNED OFF. STARTED AGAIN, REPLACED BATTERY WITH UNDER 2YRS OF USE AND KEPT WORKING. FAST FORWARD TWO YEARS, A FEW WEEKS AGO, WHILE DRIVING HOME FROM WORK, I BEGAN TO SEE PERFORMANCE ISSUES AND SUDDENLY WHITE SMOKE COMING OUT THE EXHAUST. NO LEAKING WAS EVIDENT, AND I NEVER GOT A WARNING ON MY DASH ABOUT TEMP OR COOLANT OR ANYTHING OF THE LIKE. TOOK IT TO FORD, WHERE I BOUGHT IT, AND AFTER EXPLAINING THE NHTSA CUSTOMER SATISFACTION PROGRAM, TWO OF THE ASSOCIATES REACTED COMPLETELY OBLIVIOUS TO WHAT EVEN NHTSA STOOD FOR OR THE ISSUE, WHICH BTW SEEMS TO BE REPORTED OVER 10 TIMES ON THE NHTSA SITE. NEVERTHELESS, THEY SUGGESTED A NEW BATTERY, SPARK PLUGS/WIRES, AND THEN OFFERED TO TAKE A LOOK AT THE VEHICLE FOR A FEW DAYS CHARGING $125 FOR THE "DIAGNOSTIC", TO WHICH I REFUSED. THEY THEN GAVE IT A ONCE-OVER, AND FOUND COOLANT IN THE ENGINE, [MILKY OIL] WHICH INDICATES WATER SEEPING INTO THE ENGINE AND WOULD MOST LIKELY REQUIRE A CYLINDER HEAD AT THE VERY LEAST. THEY OFFERED TO GIVE ME A RENTAL, FOR WHICH THEY STATED "I WOULDN'T HAVE TO PAY" OUTSIDE OF THE $50 LIABILITY FEE, WHICH IS REFUNDABLE UPON FORD'S HQ/CREDIT TEAM GOT BACK TO THEM. IF THEY SAW THAT THIS WAS NOT A "RECALL" TYPE ITEM, I WOULD HAVE TO PAY FOR THE RENTAL AS WELL AS THE COST OF REPAIRS, WHICH BALL-PARKED AROUND $4500-$5000. CLEARLY, THIS IS UNACCEPTABLE, FOR A 3YR OLD CAR WITH UNDER 66K MILES TO HAVE THIS PROBLEM. FILING A COMPLAINT WITH NHTSA IN THE HOPES OF FINDING SOME SEMBLANCE OF JUSTICE. *TR
Mfg Campaign: 11325609
Recall Date: May 22, 2020
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A POPPING SOUND COMING FROM ABOVE THEIR HEAD. THE CONTACT LOOKED AT THE SUNROOF AND SAW NO DAMAGE. THE CONTACT STATED THAT LATER IN THE DAY AFTER PARKING THE VEHICLE, THE CONTACT BECAME AWARE OF A CRACK TO THE SUNROOF GLASS WITH TWO ADDITIONAL SMALLER CRACKS. THE CONTACT WAS UNAWARE OF ANY IMPACTS TO THE SUNROOF. THE CONTACT TOOK THE VEHICLE TO BICKFORD FORD (3100 BICKFORD AVE, SNOHOMISH, WA 98290, (425) 334-4045), WHERE THE CONTACT WAS INFORMED OF POSSIBLE CRACKS FROM ROCKS OR ROAD DEBRIS. THE CONTACT WAS REFERRED TO THE INSURANCE PROVIDER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,600.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A POPPING SOUND COMING FROM ABOVE THEIR HEAD. THE CONTACT LOOKED AT THE SUNROOF AND SAW NO DAMAGE. THE CONTACT STATED THAT LATER IN THE DAY AFTER PARKING THE VEHICLE, THE CONTACT BECAME AWARE OF A CRACK TO THE SUNROOF GLASS WITH TWO ADDITIONAL SMALLER CRACKS. THE CONTACT WAS UNAWARE OF ANY IMPACTS TO THE SUNROOF. THE CONTACT TOOK THE VEHICLE TO BICKFORD FORD (3100 BICKFORD AVE, SNOHOMISH, WA 98290, (425) 334-4045), WHERE THE CONTACT WAS INFORMED OF POSSIBLE CRACKS FROM ROCKS OR ROAD DEBRIS. THE CONTACT WAS REFERRED TO THE INSURANCE PROVIDER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,600.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A POPPING SOUND COMING FROM ABOVE THEIR HEAD. THE CONTACT LOOKED AT THE SUNROOF AND SAW NO DAMAGE. THE CONTACT STATED THAT LATER IN THE DAY AFTER PARKING THE VEHICLE, THE CONTACT BECAME AWARE OF A CRACK TO THE SUNROOF GLASS WITH TWO ADDITIONAL SMALLER CRACKS. THE CONTACT WAS UNAWARE OF ANY IMPACTS TO THE SUNROOF. THE CONTACT TOOK THE VEHICLE TO BICKFORD FORD (3100 BICKFORD AVE, SNOHOMISH, WA 98290, (425) 334-4045), WHERE THE CONTACT WAS INFORMED OF POSSIBLE CRACKS FROM ROCKS OR ROAD DEBRIS. THE CONTACT WAS REFERRED TO THE INSURANCE PROVIDER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,600.
Mfg Campaign: 11324962
Recall Date: May 18, 2020
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SPIDER CRACKS IN STATIONARY PART OF PANORAMIC SUN ROOF. TOOK CAR TO DEALERSHIP WHO TOOK PHOTOS AND SENT THEM TO FORD. FORD REPLIED SAYING IT WAS STONES THAT CRACKED IT. MY PROBLEM, THEY WILL NOT EXCEPT THAT THERE IS A PROBLEM WITH THEIR DESIGN, PUTTING A STRESS ON THE GLASS.
Corrective Action:
SPIDER CRACKS IN STATIONARY PART OF PANORAMIC SUN ROOF. TOOK CAR TO DEALERSHIP WHO TOOK PHOTOS AND SENT THEM TO FORD. FORD REPLIED SAYING IT WAS STONES THAT CRACKED IT. MY PROBLEM, THEY WILL NOT EXCEPT THAT THERE IS A PROBLEM WITH THEIR DESIGN, PUTTING A STRESS ON THE GLASS.
Additional Notes:
SPIDER CRACKS IN STATIONARY PART OF PANORAMIC SUN ROOF. TOOK CAR TO DEALERSHIP WHO TOOK PHOTOS AND SENT THEM TO FORD. FORD REPLIED SAYING IT WAS STONES THAT CRACKED IT. MY PROBLEM, THEY WILL NOT EXCEPT THAT THERE IS A PROBLEM WITH THEIR DESIGN, PUTTING A STRESS ON THE GLASS.
Mfg Campaign: 11321780
Recall Date: Apr 21, 2020
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CHECK ENGINE LIGHT CAME ON AFTER 63,000 MILES OF MY 2017 FORD EDGE. TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD COOLANT IS LEAKING INTO THE CYLINDER HEAD PER ERROR CODE. DEALERSHIP STATED A NEW ENGINE IS REQUIRED TO ADDRESS THE ISSUE. AFTER SOME RESEARCH IT APPEARS THAT THIS IS NOT AN ISOLATED ISSUE WITH THIS VEHICLE. IT IS TIME FOR FORD TO ACKNOWLEDGE THIS VEHICLE OR ENGINE HAS A QUALITY ISSUE AND DO THE RIGHT THING FOR THEIR CUSTOMERS.
Corrective Action:
CHECK ENGINE LIGHT CAME ON AFTER 63,000 MILES OF MY 2017 FORD EDGE. TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD COOLANT IS LEAKING INTO THE CYLINDER HEAD PER ERROR CODE. DEALERSHIP STATED A NEW ENGINE IS REQUIRED TO ADDRESS THE ISSUE. AFTER SOME RESEARCH IT APPEARS THAT THIS IS NOT AN ISOLATED ISSUE WITH THIS VEHICLE. IT IS TIME FOR FORD TO ACKNOWLEDGE THIS VEHICLE OR ENGINE HAS A QUALITY ISSUE AND DO THE RIGHT THING FOR THEIR CUSTOMERS.
Additional Notes:
CHECK ENGINE LIGHT CAME ON AFTER 63,000 MILES OF MY 2017 FORD EDGE. TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD COOLANT IS LEAKING INTO THE CYLINDER HEAD PER ERROR CODE. DEALERSHIP STATED A NEW ENGINE IS REQUIRED TO ADDRESS THE ISSUE. AFTER SOME RESEARCH IT APPEARS THAT THIS IS NOT AN ISOLATED ISSUE WITH THIS VEHICLE. IT IS TIME FOR FORD TO ACKNOWLEDGE THIS VEHICLE OR ENGINE HAS A QUALITY ISSUE AND DO THE RIGHT THING FOR THEIR CUSTOMERS.
Mfg Campaign: 11321137
Recall Date: Apr 14, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE: 2.0 ECOBOOST MILEAGE: 61800 CHECK ENGINE LIGHT CAME ON, ERROR P0302 SHOWED UP. OEM SPARK PLUGS ARE PLACED IN, ALONG WITH A SET OF NEW COIL PACKS. CEL WAS STILL ON, RAN A COMPRESSION TEST AND SAW COOLANT BEING SQUIRTED OUT OF CYL 2, SIGNIFYING EITHER A CRACKED HEAD, OR BLOWN HEAD GASKET. CONTACTED FORD, WHO REFERRED ME TO THE LOCAL DEALER, WENT INTO DEALER AND WAS QUOTED $200 FOR JUST THE "DIAGNOSTIC." MADE ME AWARE THAT FORD MAY REQUIRE A TEAR DOWN BEFORE EVEN EXTENDING ASSISTANCE IN THE REPAIR. SINCE VEHICLE WAS OUT OF WARRANTY PERIOD I WAS QUOTED $4400 FOR TEAR DOWN. VEHICLE WAS NOT REPAIRED.
Corrective Action:
ENGINE: 2.0 ECOBOOST MILEAGE: 61800 CHECK ENGINE LIGHT CAME ON, ERROR P0302 SHOWED UP. OEM SPARK PLUGS ARE PLACED IN, ALONG WITH A SET OF NEW COIL PACKS. CEL WAS STILL ON, RAN A COMPRESSION TEST AND SAW COOLANT BEING SQUIRTED OUT OF CYL 2, SIGNIFYING EITHER A CRACKED HEAD, OR BLOWN HEAD GASKET. CONTACTED FORD, WHO REFERRED ME TO THE LOCAL DEALER, WENT INTO DEALER AND WAS QUOTED $200 FOR JUST THE "DIAGNOSTIC." MADE ME AWARE THAT FORD MAY REQUIRE A TEAR DOWN BEFORE EVEN EXTENDING ASSISTANCE IN THE REPAIR. SINCE VEHICLE WAS OUT OF WARRANTY PERIOD I WAS QUOTED $4400 FOR TEAR DOWN. VEHICLE WAS NOT REPAIRED.
Additional Notes:
ENGINE: 2.0 ECOBOOST MILEAGE: 61800 CHECK ENGINE LIGHT CAME ON, ERROR P0302 SHOWED UP. OEM SPARK PLUGS ARE PLACED IN, ALONG WITH A SET OF NEW COIL PACKS. CEL WAS STILL ON, RAN A COMPRESSION TEST AND SAW COOLANT BEING SQUIRTED OUT OF CYL 2, SIGNIFYING EITHER A CRACKED HEAD, OR BLOWN HEAD GASKET. CONTACTED FORD, WHO REFERRED ME TO THE LOCAL DEALER, WENT INTO DEALER AND WAS QUOTED $200 FOR JUST THE "DIAGNOSTIC." MADE ME AWARE THAT FORD MAY REQUIRE A TEAR DOWN BEFORE EVEN EXTENDING ASSISTANCE IN THE REPAIR. SINCE VEHICLE WAS OUT OF WARRANTY PERIOD I WAS QUOTED $4400 FOR TEAR DOWN. VEHICLE WAS NOT REPAIRED.
Mfg Campaign: 11320675
Recall Date: Apr 9, 2020
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
COMMON ISSUE WITH PURGE VALVE TO BE LEAKING AND IS NOT IN THE MANUFACTURER WARRANTY ACCORDING TO THEM DOES NOT ALLOW VEHICLE TO GET CORRECT MPG. VEHICLE WILL STUDDER AT IDLE OR AFTER FUEL FILL UP. WILL STUDDER AT STOPS AS IT IS LACKING CORRECT FUEL PRESSURE, BUT WONT THROW CODE. DEALER IS AWARE OF ISSUE WITH IT BEING COMMON TO THE VEHICLE BUT IS TRYING TO CHARGE HUNDREDS TO THOUSANDS OF DOLLARS FOR REPAIR.
Corrective Action:
COMMON ISSUE WITH PURGE VALVE TO BE LEAKING AND IS NOT IN THE MANUFACTURER WARRANTY ACCORDING TO THEM DOES NOT ALLOW VEHICLE TO GET CORRECT MPG. VEHICLE WILL STUDDER AT IDLE OR AFTER FUEL FILL UP. WILL STUDDER AT STOPS AS IT IS LACKING CORRECT FUEL PRESSURE, BUT WONT THROW CODE. DEALER IS AWARE OF ISSUE WITH IT BEING COMMON TO THE VEHICLE BUT IS TRYING TO CHARGE HUNDREDS TO THOUSANDS OF DOLLARS FOR REPAIR.
Additional Notes:
COMMON ISSUE WITH PURGE VALVE TO BE LEAKING AND IS NOT IN THE MANUFACTURER WARRANTY ACCORDING TO THEM DOES NOT ALLOW VEHICLE TO GET CORRECT MPG. VEHICLE WILL STUDDER AT IDLE OR AFTER FUEL FILL UP. WILL STUDDER AT STOPS AS IT IS LACKING CORRECT FUEL PRESSURE, BUT WONT THROW CODE. DEALER IS AWARE OF ISSUE WITH IT BEING COMMON TO THE VEHICLE BUT IS TRYING TO CHARGE HUNDREDS TO THOUSANDS OF DOLLARS FOR REPAIR.
Mfg Campaign: 11319685
Recall Date: Mar 30, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
2017 FORD EDGE TITANIUM 57000 MILES POWER STEERING HAS STOPPED AND FORD WILL NOT HELP. THE CAR STILL RUNS AND I AM DRIVING WITHOUT POWER STEERING. LOCAL FORD SAYS $ 3000.00 TO FIX. WARNING LIGHTS OF: "HILL START ASSIST NOT AVAILABLE"... (NEVER HAD IT ANYWAY). "STEERING ASSIST FAULT - SERVICE REQUIRED" "SERVICE ADVANCE TRAC" - DASHBOARD ICON "STABILITY CONTROL OFF" - DASHBOARD ICON... THESE WARNINGS ARE ON EVERYTIME I DRIVE THE CAR.. THIS STARTED AND FIRST HAPPENED IN MID FEB. 2020. IT HAPPENED WHEN I WAS BACKING OUT OF A PARKING SPACE. AFTER A FEW FEET IT SORT OF STALLED. I RESTARTED AND NOTICED IMMEDIATELY THE LIGHTS AND LACK OF POWER STEERING. ANY HELP IS APPRECIATED. $3000.00 IS A LOT OF MONEY AND I AM SURPRISED AT THE COST, LACK OF HELP FROM FORD AND THE FACT THAT IT IS STILL RUNNING. OTHER WISE IT IS A GREAT CAR ! I HAVE GONE TO YOUTUBE AND DISCOVERED SOME ELECTRICAL PROBLEMS FROM OTHERS BUT NOTHING SPECIFIC. ANY HELP IS GREAT. THANKS.
Corrective Action:
2017 FORD EDGE TITANIUM 57000 MILES POWER STEERING HAS STOPPED AND FORD WILL NOT HELP. THE CAR STILL RUNS AND I AM DRIVING WITHOUT POWER STEERING. LOCAL FORD SAYS $ 3000.00 TO FIX. WARNING LIGHTS OF: "HILL START ASSIST NOT AVAILABLE"... (NEVER HAD IT ANYWAY). "STEERING ASSIST FAULT - SERVICE REQUIRED" "SERVICE ADVANCE TRAC" - DASHBOARD ICON "STABILITY CONTROL OFF" - DASHBOARD ICON... THESE WARNINGS ARE ON EVERYTIME I DRIVE THE CAR.. THIS STARTED AND FIRST HAPPENED IN MID FEB. 2020. IT HAPPENED WHEN I WAS BACKING OUT OF A PARKING SPACE. AFTER A FEW FEET IT SORT OF STALLED. I RESTARTED AND NOTICED IMMEDIATELY THE LIGHTS AND LACK OF POWER STEERING. ANY HELP IS APPRECIATED. $3000.00 IS A LOT OF MONEY AND I AM SURPRISED AT THE COST, LACK OF HELP FROM FORD AND THE FACT THAT IT IS STILL RUNNING. OTHER WISE IT IS A GREAT CAR ! I HAVE GONE TO YOUTUBE AND DISCOVERED SOME ELECTRICAL PROBLEMS FROM OTHERS BUT NOTHING SPECIFIC. ANY HELP IS GREAT. THANKS.
Additional Notes:
2017 FORD EDGE TITANIUM 57000 MILES POWER STEERING HAS STOPPED AND FORD WILL NOT HELP. THE CAR STILL RUNS AND I AM DRIVING WITHOUT POWER STEERING. LOCAL FORD SAYS $ 3000.00 TO FIX. WARNING LIGHTS OF: "HILL START ASSIST NOT AVAILABLE"... (NEVER HAD IT ANYWAY). "STEERING ASSIST FAULT - SERVICE REQUIRED" "SERVICE ADVANCE TRAC" - DASHBOARD ICON "STABILITY CONTROL OFF" - DASHBOARD ICON... THESE WARNINGS ARE ON EVERYTIME I DRIVE THE CAR.. THIS STARTED AND FIRST HAPPENED IN MID FEB. 2020. IT HAPPENED WHEN I WAS BACKING OUT OF A PARKING SPACE. AFTER A FEW FEET IT SORT OF STALLED. I RESTARTED AND NOTICED IMMEDIATELY THE LIGHTS AND LACK OF POWER STEERING. ANY HELP IS APPRECIATED. $3000.00 IS A LOT OF MONEY AND I AM SURPRISED AT THE COST, LACK OF HELP FROM FORD AND THE FACT THAT IT IS STILL RUNNING. OTHER WISE IT IS A GREAT CAR ! I HAVE GONE TO YOUTUBE AND DISCOVERED SOME ELECTRICAL PROBLEMS FROM OTHERS BUT NOTHING SPECIFIC. ANY HELP IS GREAT. THANKS.
Mfg Campaign: 11319286
Recall Date: Mar 25, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 FORD EDGE TITANIUM 57000 MILES POWER STEERING HAS STOPPED AND FORD WILL NOT HELP. THE CAR STILL RUNS AND I AM DRIVING WITHOUT POWER STEERING. LOCAL FORD SAYS $ 3000.00 TO FIX. WARNING LIGHTS OF: "HILL START ASSIST NOT AVAILABLE"... (NEVER HAD IT ANYWAY). "STEERING ASSIST FAULT - SERVICE REQUIRED" "SERVICE ADVANCE TRAC" - DASHBOARD ICON "STABILITY CONTROL OFF" - DASHBOARD ICON... THESE WARNINGS ARE ON EVERYTIME I DRIVE THE CAR.. THIS STARTED AND FIRST HAPPENED IN MID FEB. 2020. IT HAPPENED WHEN I WAS BACKING OUT OF A PARKING SPACE. AFTER A FEW FEET IT SORT OF STALLED. I RESTARTED AND NOTICED IMMEDIATELY THE LIGHTS AND LACK OF POWER STEERING. ANY HELP IS APPRECIATED. $3000.00 IS A LOT OF MONEY AND I AM SURPRISED AT THE COST, LACK OF HELP FROM FORD AND THE FACT THAT IT IS STILL RUNNING. OTHER WISE IT IS A GREAT CAR ! I HAVE GONE TO YOUTUBE AND DISCOVERED SOME ELECTRICAL PROBLEMS FROM OTHERS BUT NOTHING SPECIFIC. ANY HELP IS GREAT. THANKS.
Corrective Action:
2017 FORD EDGE TITANIUM 57000 MILES POWER STEERING HAS STOPPED AND FORD WILL NOT HELP. THE CAR STILL RUNS AND I AM DRIVING WITHOUT POWER STEERING. LOCAL FORD SAYS $ 3000.00 TO FIX. WARNING LIGHTS OF: "HILL START ASSIST NOT AVAILABLE"... (NEVER HAD IT ANYWAY). "STEERING ASSIST FAULT - SERVICE REQUIRED" "SERVICE ADVANCE TRAC" - DASHBOARD ICON "STABILITY CONTROL OFF" - DASHBOARD ICON... THESE WARNINGS ARE ON EVERYTIME I DRIVE THE CAR.. THIS STARTED AND FIRST HAPPENED IN MID FEB. 2020. IT HAPPENED WHEN I WAS BACKING OUT OF A PARKING SPACE. AFTER A FEW FEET IT SORT OF STALLED. I RESTARTED AND NOTICED IMMEDIATELY THE LIGHTS AND LACK OF POWER STEERING. ANY HELP IS APPRECIATED. $3000.00 IS A LOT OF MONEY AND I AM SURPRISED AT THE COST, LACK OF HELP FROM FORD AND THE FACT THAT IT IS STILL RUNNING. OTHER WISE IT IS A GREAT CAR ! I HAVE GONE TO YOUTUBE AND DISCOVERED SOME ELECTRICAL PROBLEMS FROM OTHERS BUT NOTHING SPECIFIC. ANY HELP IS GREAT. THANKS.
Additional Notes:
2017 FORD EDGE TITANIUM 57000 MILES POWER STEERING HAS STOPPED AND FORD WILL NOT HELP. THE CAR STILL RUNS AND I AM DRIVING WITHOUT POWER STEERING. LOCAL FORD SAYS $ 3000.00 TO FIX. WARNING LIGHTS OF: "HILL START ASSIST NOT AVAILABLE"... (NEVER HAD IT ANYWAY). "STEERING ASSIST FAULT - SERVICE REQUIRED" "SERVICE ADVANCE TRAC" - DASHBOARD ICON "STABILITY CONTROL OFF" - DASHBOARD ICON... THESE WARNINGS ARE ON EVERYTIME I DRIVE THE CAR.. THIS STARTED AND FIRST HAPPENED IN MID FEB. 2020. IT HAPPENED WHEN I WAS BACKING OUT OF A PARKING SPACE. AFTER A FEW FEET IT SORT OF STALLED. I RESTARTED AND NOTICED IMMEDIATELY THE LIGHTS AND LACK OF POWER STEERING. ANY HELP IS APPRECIATED. $3000.00 IS A LOT OF MONEY AND I AM SURPRISED AT THE COST, LACK OF HELP FROM FORD AND THE FACT THAT IT IS STILL RUNNING. OTHER WISE IT IS A GREAT CAR ! I HAVE GONE TO YOUTUBE AND DISCOVERED SOME ELECTRICAL PROBLEMS FROM OTHERS BUT NOTHING SPECIFIC. ANY HELP IS GREAT. THANKS.
Mfg Campaign: 11319286
Recall Date: Mar 25, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE HAD MY CAR IN THE SHOP FOR 3 DIFFERENT OCCASIONS WITH THE CAR HAVING NO POWER THAT SOMETHING IS DRAINING THE BATTERY. ALSO THE BACK BRAKE LIGHT HAS MOISTURE AND IS GETTING WORSE. THE 3 TIMES THAT MY CAR LOST ALL POWER WAS WHILE IT WAS PARKED, IT WAS COLD OUTSIDE AND RAINY.
Corrective Action:
I HAVE HAD MY CAR IN THE SHOP FOR 3 DIFFERENT OCCASIONS WITH THE CAR HAVING NO POWER THAT SOMETHING IS DRAINING THE BATTERY. ALSO THE BACK BRAKE LIGHT HAS MOISTURE AND IS GETTING WORSE. THE 3 TIMES THAT MY CAR LOST ALL POWER WAS WHILE IT WAS PARKED, IT WAS COLD OUTSIDE AND RAINY.
Additional Notes:
I HAVE HAD MY CAR IN THE SHOP FOR 3 DIFFERENT OCCASIONS WITH THE CAR HAVING NO POWER THAT SOMETHING IS DRAINING THE BATTERY. ALSO THE BACK BRAKE LIGHT HAS MOISTURE AND IS GETTING WORSE. THE 3 TIMES THAT MY CAR LOST ALL POWER WAS WHILE IT WAS PARKED, IT WAS COLD OUTSIDE AND RAINY.
Mfg Campaign: 11311170
Recall Date: Feb 24, 2020
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I HAVE HAD MY CAR IN THE SHOP FOR 3 DIFFERENT OCCASIONS WITH THE CAR HAVING NO POWER THAT SOMETHING IS DRAINING THE BATTERY. ALSO THE BACK BRAKE LIGHT HAS MOISTURE AND IS GETTING WORSE. THE 3 TIMES THAT MY CAR LOST ALL POWER WAS WHILE IT WAS PARKED, IT WAS COLD OUTSIDE AND RAINY.
Corrective Action:
I HAVE HAD MY CAR IN THE SHOP FOR 3 DIFFERENT OCCASIONS WITH THE CAR HAVING NO POWER THAT SOMETHING IS DRAINING THE BATTERY. ALSO THE BACK BRAKE LIGHT HAS MOISTURE AND IS GETTING WORSE. THE 3 TIMES THAT MY CAR LOST ALL POWER WAS WHILE IT WAS PARKED, IT WAS COLD OUTSIDE AND RAINY.
Additional Notes:
I HAVE HAD MY CAR IN THE SHOP FOR 3 DIFFERENT OCCASIONS WITH THE CAR HAVING NO POWER THAT SOMETHING IS DRAINING THE BATTERY. ALSO THE BACK BRAKE LIGHT HAS MOISTURE AND IS GETTING WORSE. THE 3 TIMES THAT MY CAR LOST ALL POWER WAS WHILE IT WAS PARKED, IT WAS COLD OUTSIDE AND RAINY.
Mfg Campaign: 11311170
Recall Date: Feb 24, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON 02/20/2020 WHILE DRIVING THE VEHICLE ON A CITY STREET AND APPROACHING A STOP LIGHT THE BRAKE PEDAL WENT TO THE FLOOR AND WAS DIFFICULT TO STOP. SHORTLY AFTER A INDICATOR LIGHT SHOWED THAT MY BRAKE FLUID LEVEL WAS LOW. THE VEHICLE WAS LIMPED HOME AND PARKED IN DRIVEWAY. THE NEXT MORNING THERE WAS A LARGE PUDDLE OF BRAKE FLUID UNDERNEATH THE VEHICLE ON THE FRONT PASSENGER SIDE. THERE WAS OBVIOUS BRAKE FLUID COVERING THE INSIDE FRONT PASSENGER FENDER WELL. UNDERNEATH THE VEHICLE THERE WAS BRAKE FLUID THAT HAD SPRAYED THE FRONT TIRE AND UNDERNEATH VEHICLE. THERE WAS BRAKE FLUID DRIPPING FROM THE BRAKE LINE WITH NO OBVIOUS DAMAGE NOTED ANYWHERE ELSE. THE VEHICLE WAS THEN TAKEN TO A FORD SERVICE CENTER. THE MECHANIC STATED THAT THE RUBBER BRAKE LINE GOING TO THE CALIPER HAD RUPTURED.
Corrective Action:
ON 02/20/2020 WHILE DRIVING THE VEHICLE ON A CITY STREET AND APPROACHING A STOP LIGHT THE BRAKE PEDAL WENT TO THE FLOOR AND WAS DIFFICULT TO STOP. SHORTLY AFTER A INDICATOR LIGHT SHOWED THAT MY BRAKE FLUID LEVEL WAS LOW. THE VEHICLE WAS LIMPED HOME AND PARKED IN DRIVEWAY. THE NEXT MORNING THERE WAS A LARGE PUDDLE OF BRAKE FLUID UNDERNEATH THE VEHICLE ON THE FRONT PASSENGER SIDE. THERE WAS OBVIOUS BRAKE FLUID COVERING THE INSIDE FRONT PASSENGER FENDER WELL. UNDERNEATH THE VEHICLE THERE WAS BRAKE FLUID THAT HAD SPRAYED THE FRONT TIRE AND UNDERNEATH VEHICLE. THERE WAS BRAKE FLUID DRIPPING FROM THE BRAKE LINE WITH NO OBVIOUS DAMAGE NOTED ANYWHERE ELSE. THE VEHICLE WAS THEN TAKEN TO A FORD SERVICE CENTER. THE MECHANIC STATED THAT THE RUBBER BRAKE LINE GOING TO THE CALIPER HAD RUPTURED.
Additional Notes:
ON 02/20/2020 WHILE DRIVING THE VEHICLE ON A CITY STREET AND APPROACHING A STOP LIGHT THE BRAKE PEDAL WENT TO THE FLOOR AND WAS DIFFICULT TO STOP. SHORTLY AFTER A INDICATOR LIGHT SHOWED THAT MY BRAKE FLUID LEVEL WAS LOW. THE VEHICLE WAS LIMPED HOME AND PARKED IN DRIVEWAY. THE NEXT MORNING THERE WAS A LARGE PUDDLE OF BRAKE FLUID UNDERNEATH THE VEHICLE ON THE FRONT PASSENGER SIDE. THERE WAS OBVIOUS BRAKE FLUID COVERING THE INSIDE FRONT PASSENGER FENDER WELL. UNDERNEATH THE VEHICLE THERE WAS BRAKE FLUID THAT HAD SPRAYED THE FRONT TIRE AND UNDERNEATH VEHICLE. THERE WAS BRAKE FLUID DRIPPING FROM THE BRAKE LINE WITH NO OBVIOUS DAMAGE NOTED ANYWHERE ELSE. THE VEHICLE WAS THEN TAKEN TO A FORD SERVICE CENTER. THE MECHANIC STATED THAT THE RUBBER BRAKE LINE GOING TO THE CALIPER HAD RUPTURED.
Mfg Campaign: 11310628
Recall Date: Feb 21, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 35 MPH THE BRAKE PEDAL WAS DEPRESSED TRAVELING TO THE FLOOR BOARD FAILING TO STOP THE VEHICLE, AS A RESULT REAR ENDING THE VEHICLE IN FRONT CAUSING IT TO COLLIDE WITH ANOTHER VEHICLE. NO WARNING LIGHTS WERE ILLUMINATED. NO VEHICLE OCCUPANTS SUSTAINED INJURIES. THE VEHICLE WAS NOT TAKEN TO DEALER OR LOCAL MECHANIC FOR A DIAGNOSTIC TESTING. A POLICE REPORT WAS FILED. THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO RAVENEL FORD (6340 SAVANNAH HWY, RAVENEL, SC 294700) APPROXIMATELY A MONTH AGO FOR BRAKE ISSUES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE BRAKE FLUID RESERVOIR WAS REPLACED DUE TO THE BRAKE WARNING LIGHT ILLUMINATING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 35 MPH THE BRAKE PEDAL WAS DEPRESSED TRAVELING TO THE FLOOR BOARD FAILING TO STOP THE VEHICLE, AS A RESULT REAR ENDING THE VEHICLE IN FRONT CAUSING IT TO COLLIDE WITH ANOTHER VEHICLE. NO WARNING LIGHTS WERE ILLUMINATED. NO VEHICLE OCCUPANTS SUSTAINED INJURIES. THE VEHICLE WAS NOT TAKEN TO DEALER OR LOCAL MECHANIC FOR A DIAGNOSTIC TESTING. A POLICE REPORT WAS FILED. THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO RAVENEL FORD (6340 SAVANNAH HWY, RAVENEL, SC 294700) APPROXIMATELY A MONTH AGO FOR BRAKE ISSUES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE BRAKE FLUID RESERVOIR WAS REPLACED DUE TO THE BRAKE WARNING LIGHT ILLUMINATING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 35 MPH THE BRAKE PEDAL WAS DEPRESSED TRAVELING TO THE FLOOR BOARD FAILING TO STOP THE VEHICLE, AS A RESULT REAR ENDING THE VEHICLE IN FRONT CAUSING IT TO COLLIDE WITH ANOTHER VEHICLE. NO WARNING LIGHTS WERE ILLUMINATED. NO VEHICLE OCCUPANTS SUSTAINED INJURIES. THE VEHICLE WAS NOT TAKEN TO DEALER OR LOCAL MECHANIC FOR A DIAGNOSTIC TESTING. A POLICE REPORT WAS FILED. THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO RAVENEL FORD (6340 SAVANNAH HWY, RAVENEL, SC 294700) APPROXIMATELY A MONTH AGO FOR BRAKE ISSUES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE BRAKE FLUID RESERVOIR WAS REPLACED DUE TO THE BRAKE WARNING LIGHT ILLUMINATING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Mfg Campaign: 11310067
Recall Date: Feb 19, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY VEHICLE WAS PARKED. I USED THE AUTO START. LET IT RUN FOR 2 MINUTES OR SO. I WENT TO THE VEHICLE, PUT MY PERSONAL PROPERTY IN THE FRONT SEAT. CLOSED THE DOOR. WENT TO THE BACKSEAT TO GRAB AN ICE SCRAPER, TO CLEAN OFF THE CAR. CLOSED THE DOOR, AND THE BACK WINDOW CAVED IN. I AM NOW AFRAID TO DRIVE MY VEHICLE. I COULD HAVE HAD MY DOGS IN THE BACK OF THE CAR. WHAT HAPPENS IF THE FULL PIECE OF GLASS THAT IS MY ROOF CAVES IN? MY CHILD HAS NOW ASKED IF THE WINDSHIELD COULD CAVE IN?
Corrective Action:
MY VEHICLE WAS PARKED. I USED THE AUTO START. LET IT RUN FOR 2 MINUTES OR SO. I WENT TO THE VEHICLE, PUT MY PERSONAL PROPERTY IN THE FRONT SEAT. CLOSED THE DOOR. WENT TO THE BACKSEAT TO GRAB AN ICE SCRAPER, TO CLEAN OFF THE CAR. CLOSED THE DOOR, AND THE BACK WINDOW CAVED IN. I AM NOW AFRAID TO DRIVE MY VEHICLE. I COULD HAVE HAD MY DOGS IN THE BACK OF THE CAR. WHAT HAPPENS IF THE FULL PIECE OF GLASS THAT IS MY ROOF CAVES IN? MY CHILD HAS NOW ASKED IF THE WINDSHIELD COULD CAVE IN?
Additional Notes:
MY VEHICLE WAS PARKED. I USED THE AUTO START. LET IT RUN FOR 2 MINUTES OR SO. I WENT TO THE VEHICLE, PUT MY PERSONAL PROPERTY IN THE FRONT SEAT. CLOSED THE DOOR. WENT TO THE BACKSEAT TO GRAB AN ICE SCRAPER, TO CLEAN OFF THE CAR. CLOSED THE DOOR, AND THE BACK WINDOW CAVED IN. I AM NOW AFRAID TO DRIVE MY VEHICLE. I COULD HAVE HAD MY DOGS IN THE BACK OF THE CAR. WHAT HAPPENS IF THE FULL PIECE OF GLASS THAT IS MY ROOF CAVES IN? MY CHILD HAS NOW ASKED IF THE WINDSHIELD COULD CAVE IN?
Mfg Campaign: 11300674
Recall Date: Jan 21, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE CAR IS MAKING A RUMBLING NOISE WHEN IDLING AND AT LOW SPEEDS. SHEEHY FORD OF MIDLTOHIAN, VA HAS INFORMED ME THAT TORQUE CONVERTER WELDS ARE FAILING, CONSISTENT WITH THE RECALL ON OTHER 2017 FORD EDGE MODELS: HOMERECALLSSAFETY RECALL 17S16 ' TORQUE CONVERTER STUD WELDS ' 2017 LINCOLN MKZ, FORD EDGE & FUSION RECALLSSAFETY RECALL 17S16 ' TORQUE CONVERTE TORQUE CONVERTER CONNECTION MAY FAIL IF THE TORQUE CONVERTER WELD STUDS FAIL, THE TORQUE CONVERTER WILL NOT BE CONNECTED TO THE ENGINE FLEXPLATE AND THE VEHICLE WILL LOSE THE ABILITY TO MOVE, INCREASING THE RISK OF A CRASH. SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2017-2018 FORD EDGE AND 2017 LINCOLN MKZ VEHICLES. ON VEHICLES WITH 2.0L GAS ENGINES AND SIX-SPEED AUTOMATIC TRANSMISSIONS, THE TORQUE CONVERTER WELD STUDS MAY HAVE BEEN INADEQUATELY WELDED. REMEDY FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TORQUE CONVERTERS, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN IN JULY 2018. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 17S16 (S2). NOTE: THIS RECALL IS AN EXPANSION OF RECALL 17V-427. NOTES OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO WWW.SAFERCAR.GOV. CHECK IF YOU VEHICLE HAS A RECALL NHTSA CAMPAIGN NUMBER: 17V427 MANUFACTURER FORD MOTOR COMPANY COMPONENTS POWER TRAIN POTENTIAL NUMBER OF UNITS AFFECTED 6,026 TORQUE CONVERTER CONNECTION MAY FAIL IF THE TORQUE CONVERTER WELD STUDS FAIL, THE TORQUE CONVERTER WILL NOT BE CONNECTED TO THE ENGINE FLEXPLATE AND THE VEHICLE WILL LOSE THE ABILITY TO MOVE, INCREASING THE RISK OF A CRASH.
Corrective Action:
THE CAR IS MAKING A RUMBLING NOISE WHEN IDLING AND AT LOW SPEEDS. SHEEHY FORD OF MIDLTOHIAN, VA HAS INFORMED ME THAT TORQUE CONVERTER WELDS ARE FAILING, CONSISTENT WITH THE RECALL ON OTHER 2017 FORD EDGE MODELS: HOMERECALLSSAFETY RECALL 17S16 ' TORQUE CONVERTER STUD WELDS ' 2017 LINCOLN MKZ, FORD EDGE & FUSION RECALLSSAFETY RECALL 17S16 ' TORQUE CONVERTE TORQUE CONVERTER CONNECTION MAY FAIL IF THE TORQUE CONVERTER WELD STUDS FAIL, THE TORQUE CONVERTER WILL NOT BE CONNECTED TO THE ENGINE FLEXPLATE AND THE VEHICLE WILL LOSE THE ABILITY TO MOVE, INCREASING THE RISK OF A CRASH. SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2017-2018 FORD EDGE AND 2017 LINCOLN MKZ VEHICLES. ON VEHICLES WITH 2.0L GAS ENGINES AND SIX-SPEED AUTOMATIC TRANSMISSIONS, THE TORQUE CONVERTER WELD STUDS MAY HAVE BEEN INADEQUATELY WELDED. REMEDY FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TORQUE CONVERTERS, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN IN JULY 2018. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 17S16 (S2). NOTE: THIS RECALL IS AN EXPANSION OF RECALL 17V-427. NOTES OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO WWW.SAFERCAR.GOV. CHECK IF YOU VEHICLE HAS A RECALL NHTSA CAMPAIGN NUMBER: 17V427 MANUFACTURER FORD MOTOR COMPANY COMPONENTS POWER TRAIN POTENTIAL NUMBER OF UNITS AFFECTED 6,026 TORQUE CONVERTER CONNECTION MAY FAIL IF THE TORQUE CONVERTER WELD STUDS FAIL, THE TORQUE CONVERTER WILL NOT BE CONNECTED TO THE ENGINE FLEXPLATE AND THE VEHICLE WILL LOSE THE ABILITY TO MOVE, INCREASING THE RISK OF A CRASH.
Additional Notes:
THE CAR IS MAKING A RUMBLING NOISE WHEN IDLING AND AT LOW SPEEDS. SHEEHY FORD OF MIDLTOHIAN, VA HAS INFORMED ME THAT TORQUE CONVERTER WELDS ARE FAILING, CONSISTENT WITH THE RECALL ON OTHER 2017 FORD EDGE MODELS: HOMERECALLSSAFETY RECALL 17S16 ' TORQUE CONVERTER STUD WELDS ' 2017 LINCOLN MKZ, FORD EDGE & FUSION RECALLSSAFETY RECALL 17S16 ' TORQUE CONVERTE TORQUE CONVERTER CONNECTION MAY FAIL IF THE TORQUE CONVERTER WELD STUDS FAIL, THE TORQUE CONVERTER WILL NOT BE CONNECTED TO THE ENGINE FLEXPLATE AND THE VEHICLE WILL LOSE THE ABILITY TO MOVE, INCREASING THE RISK OF A CRASH. SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2017-2018 FORD EDGE AND 2017 LINCOLN MKZ VEHICLES. ON VEHICLES WITH 2.0L GAS ENGINES AND SIX-SPEED AUTOMATIC TRANSMISSIONS, THE TORQUE CONVERTER WELD STUDS MAY HAVE BEEN INADEQUATELY WELDED. REMEDY FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TORQUE CONVERTERS, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN IN JULY 2018. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 17S16 (S2). NOTE: THIS RECALL IS AN EXPANSION OF RECALL 17V-427. NOTES OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO WWW.SAFERCAR.GOV. CHECK IF YOU VEHICLE HAS A RECALL NHTSA CAMPAIGN NUMBER: 17V427 MANUFACTURER FORD MOTOR COMPANY COMPONENTS POWER TRAIN POTENTIAL NUMBER OF UNITS AFFECTED 6,026 TORQUE CONVERTER CONNECTION MAY FAIL IF THE TORQUE CONVERTER WELD STUDS FAIL, THE TORQUE CONVERTER WILL NOT BE CONNECTED TO THE ENGINE FLEXPLATE AND THE VEHICLE WILL LOSE THE ABILITY TO MOVE, INCREASING THE RISK OF A CRASH.
Mfg Campaign: 11300515
Recall Date: Jan 20, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
WAS DRIVING HOME FROM WORK WHEN I REALIZED MY BRAKE HAD DECOMPRESSED AND WENT ALL THE WAY TO THE FLOORBOARD. GOT HOME AND MY HUSBAND NOTICED I HAD BRAKE FLUID ALL OVER UNDERNEATH MY VEHICLE. MY LEFT PASSENGER SIDE BRAKE LINE BURST WHILE DRIVING, CAUSING THE BRAKE PEDAL TO DEPRESS ALL THE WAY TO FLOOR AND MAKING THE VEHICLE EXTREMELY DIFFICULT TO STOP (BY THE TIME I MADE IT HOME IT WAS HARDLY STOPPING AT ALL). FORD WOULD NOT USE MY WARRANTY TO REPLACE THEY SAID I HIT SOMETHING. ON (12/20/2019) DRIVING HOME FROM WORK THIS TIME THE FRONT PASSENGER BRAKE LINE SEEMS TO HAVE BURST. (AGAIN WHILE APPLYING THE BRAKE THIS TIME AT A STOP LIGHT ON A CITY STREET) AND AGAIN CAUSING THE PEDAL TO GO ALL THE WAY TO THE FLOOR AND MAKING THE CAR EXTREMELY DIFFICULT TO STOP. THIS IS A HAZARDOUS SITUATION AND VERY CONCERNING THAT IT HAS OCCURRED TO WITH MY BRAKE LINES TWICE WITHIN THE PAST YEAR, AND ALL WHILE THE CAR WAS ONLY 3 YEARS OLD AND HAD ONLY 45,000 MILES. THIS IS A PROBLEM I BELIEVE FORD NEEDS TO ADDRESS, FROM WHAT I HAVE GATHERED ONLINE THIS IS AN ISSUE QUITE A FEW OTHERS HAVE FACED.
Corrective Action:
WAS DRIVING HOME FROM WORK WHEN I REALIZED MY BRAKE HAD DECOMPRESSED AND WENT ALL THE WAY TO THE FLOORBOARD. GOT HOME AND MY HUSBAND NOTICED I HAD BRAKE FLUID ALL OVER UNDERNEATH MY VEHICLE. MY LEFT PASSENGER SIDE BRAKE LINE BURST WHILE DRIVING, CAUSING THE BRAKE PEDAL TO DEPRESS ALL THE WAY TO FLOOR AND MAKING THE VEHICLE EXTREMELY DIFFICULT TO STOP (BY THE TIME I MADE IT HOME IT WAS HARDLY STOPPING AT ALL). FORD WOULD NOT USE MY WARRANTY TO REPLACE THEY SAID I HIT SOMETHING. ON (12/20/2019) DRIVING HOME FROM WORK THIS TIME THE FRONT PASSENGER BRAKE LINE SEEMS TO HAVE BURST. (AGAIN WHILE APPLYING THE BRAKE THIS TIME AT A STOP LIGHT ON A CITY STREET) AND AGAIN CAUSING THE PEDAL TO GO ALL THE WAY TO THE FLOOR AND MAKING THE CAR EXTREMELY DIFFICULT TO STOP. THIS IS A HAZARDOUS SITUATION AND VERY CONCERNING THAT IT HAS OCCURRED TO WITH MY BRAKE LINES TWICE WITHIN THE PAST YEAR, AND ALL WHILE THE CAR WAS ONLY 3 YEARS OLD AND HAD ONLY 45,000 MILES. THIS IS A PROBLEM I BELIEVE FORD NEEDS TO ADDRESS, FROM WHAT I HAVE GATHERED ONLINE THIS IS AN ISSUE QUITE A FEW OTHERS HAVE FACED.
Additional Notes:
WAS DRIVING HOME FROM WORK WHEN I REALIZED MY BRAKE HAD DECOMPRESSED AND WENT ALL THE WAY TO THE FLOORBOARD. GOT HOME AND MY HUSBAND NOTICED I HAD BRAKE FLUID ALL OVER UNDERNEATH MY VEHICLE. MY LEFT PASSENGER SIDE BRAKE LINE BURST WHILE DRIVING, CAUSING THE BRAKE PEDAL TO DEPRESS ALL THE WAY TO FLOOR AND MAKING THE VEHICLE EXTREMELY DIFFICULT TO STOP (BY THE TIME I MADE IT HOME IT WAS HARDLY STOPPING AT ALL). FORD WOULD NOT USE MY WARRANTY TO REPLACE THEY SAID I HIT SOMETHING. ON (12/20/2019) DRIVING HOME FROM WORK THIS TIME THE FRONT PASSENGER BRAKE LINE SEEMS TO HAVE BURST. (AGAIN WHILE APPLYING THE BRAKE THIS TIME AT A STOP LIGHT ON A CITY STREET) AND AGAIN CAUSING THE PEDAL TO GO ALL THE WAY TO THE FLOOR AND MAKING THE CAR EXTREMELY DIFFICULT TO STOP. THIS IS A HAZARDOUS SITUATION AND VERY CONCERNING THAT IT HAS OCCURRED TO WITH MY BRAKE LINES TWICE WITHIN THE PAST YEAR, AND ALL WHILE THE CAR WAS ONLY 3 YEARS OLD AND HAD ONLY 45,000 MILES. THIS IS A PROBLEM I BELIEVE FORD NEEDS TO ADDRESS, FROM WHAT I HAVE GATHERED ONLINE THIS IS AN ISSUE QUITE A FEW OTHERS HAVE FACED.
Mfg Campaign: 11297414
Recall Date: Jan 6, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST FUMES ENTERING VEHICLE CABIN IMMEDIATELY AFTER ENGINE START, REVERSING VEHICLE, OR SIMPLY IDLING. THERE ALREADY EXISTS A TSB, 18-2057 FOR EXHAUST ODOR IN VEHICLE FOR THIS YEAR FORD EDGE. THIS VEHICLE IS IN PERFECT CONDITIONS AND HAS NO ACCIDENT HISTORY. FORD LINCOLN OF FRANKLIN (TN) WILL REQUIRE NEARLY $1000 TO PERFORM TSB 18-2057, WHICH IS AT BEST A GUESSING GAME AS TO WHERE THE FUMES ENTER VEHICLE! AT THIS POINT, I'M SURE FORD MOTOR COMPANY KNOWS WHERE THE FLAW IS, JUST LIKE THEY DENY EXHAUST FUMES IN THE FORD EXPLORER.
Corrective Action:
EXHAUST FUMES ENTERING VEHICLE CABIN IMMEDIATELY AFTER ENGINE START, REVERSING VEHICLE, OR SIMPLY IDLING. THERE ALREADY EXISTS A TSB, 18-2057 FOR EXHAUST ODOR IN VEHICLE FOR THIS YEAR FORD EDGE. THIS VEHICLE IS IN PERFECT CONDITIONS AND HAS NO ACCIDENT HISTORY. FORD LINCOLN OF FRANKLIN (TN) WILL REQUIRE NEARLY $1000 TO PERFORM TSB 18-2057, WHICH IS AT BEST A GUESSING GAME AS TO WHERE THE FUMES ENTER VEHICLE! AT THIS POINT, I'M SURE FORD MOTOR COMPANY KNOWS WHERE THE FLAW IS, JUST LIKE THEY DENY EXHAUST FUMES IN THE FORD EXPLORER.
Additional Notes:
EXHAUST FUMES ENTERING VEHICLE CABIN IMMEDIATELY AFTER ENGINE START, REVERSING VEHICLE, OR SIMPLY IDLING. THERE ALREADY EXISTS A TSB, 18-2057 FOR EXHAUST ODOR IN VEHICLE FOR THIS YEAR FORD EDGE. THIS VEHICLE IS IN PERFECT CONDITIONS AND HAS NO ACCIDENT HISTORY. FORD LINCOLN OF FRANKLIN (TN) WILL REQUIRE NEARLY $1000 TO PERFORM TSB 18-2057, WHICH IS AT BEST A GUESSING GAME AS TO WHERE THE FUMES ENTER VEHICLE! AT THIS POINT, I'M SURE FORD MOTOR COMPANY KNOWS WHERE THE FLAW IS, JUST LIKE THEY DENY EXHAUST FUMES IN THE FORD EXPLORER.
Mfg Campaign: 11296884
Recall Date: Jan 3, 2020
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