Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, the contact became aware that the rearview mirror and the instrument panel were inoperable. The contact stated that the rearview image appeared blank, and the instrument panel appeared blank while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the APIM module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 109,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, the contact became aware that the rearview mirror and the instrument panel were inoperable. The contact stated that the rearview image appeared blank, and the instrument panel appeared blank while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the APIM module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 109,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, the contact became aware that the rearview mirror and the instrument panel were inoperable. The contact stated that the rearview image appeared blank, and the instrument panel appeared blank while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the APIM module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 109,000.
Mfg Campaign: 11673907
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was an abnormal coolant odor inside the vehicle, with the check engine warning light illuminated. The contact stated that the vehicle failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed the vehicle with coolant intrusion into the cylinders and advised the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 64,300.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was an abnormal coolant odor inside the vehicle, with the check engine warning light illuminated. The contact stated that the vehicle failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed the vehicle with coolant intrusion into the cylinders and advised the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 64,300.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was an abnormal coolant odor inside the vehicle, with the check engine warning light illuminated. The contact stated that the vehicle failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed the vehicle with coolant intrusion into the cylinders and advised the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 64,300.
Mfg Campaign: 11673967
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked. Additionally, the contact stated that while driving 20 MPH and depressing the brake pedal, the brake pedal was stiff, and the vehicle failed to respond and crashed into the rear of another vehicle. There was no warning light illuminated. The air bags did not deploy. The vehicle was parked near the scene, in a business parking lot. The contact sustained pain from the seat belt strap and received medical assistance. The other driver sustained unknown injuries. A police report was not filed. The vehicle was towed to the collision center, which provided an estimate of the damage. The vehicle was totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the insurance company for the brake diagnostic testing. The failure mileage was 8,200.
Corrective Action:
The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked. Additionally, the contact stated that while driving 20 MPH and depressing the brake pedal, the brake pedal was stiff, and the vehicle failed to respond and crashed into the rear of another vehicle. There was no warning light illuminated. The air bags did not deploy. The vehicle was parked near the scene, in a business parking lot. The contact sustained pain from the seat belt strap and received medical assistance. The other driver sustained unknown injuries. A police report was not filed. The vehicle was towed to the collision center, which provided an estimate of the damage. The vehicle was totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the insurance company for the brake diagnostic testing. The failure mileage was 8,200.
Additional Notes:
The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked. Additionally, the contact stated that while driving 20 MPH and depressing the brake pedal, the brake pedal was stiff, and the vehicle failed to respond and crashed into the rear of another vehicle. There was no warning light illuminated. The air bags did not deploy. The vehicle was parked near the scene, in a business parking lot. The contact sustained pain from the seat belt strap and received medical assistance. The other driver sustained unknown injuries. A police report was not filed. The vehicle was towed to the collision center, which provided an estimate of the damage. The vehicle was totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the insurance company for the brake diagnostic testing. The failure mileage was 8,200.
Mfg Campaign: 11673353
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked. Additionally, the contact stated that while driving 20 MPH and depressing the brake pedal, the brake pedal was stiff, and the vehicle failed to respond and crashed into the rear of another vehicle. There was no warning light illuminated. The air bags did not deploy. The vehicle was parked near the scene, in a business parking lot. The contact sustained pain from the seat belt strap and received medical assistance. The other driver sustained unknown injuries. A police report was not filed. The vehicle was towed to the collision center, which provided an estimate of the damage. The vehicle was totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the insurance company for the brake diagnostic testing. The failure mileage was 8,200.
Corrective Action:
The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked. Additionally, the contact stated that while driving 20 MPH and depressing the brake pedal, the brake pedal was stiff, and the vehicle failed to respond and crashed into the rear of another vehicle. There was no warning light illuminated. The air bags did not deploy. The vehicle was parked near the scene, in a business parking lot. The contact sustained pain from the seat belt strap and received medical assistance. The other driver sustained unknown injuries. A police report was not filed. The vehicle was towed to the collision center, which provided an estimate of the damage. The vehicle was totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the insurance company for the brake diagnostic testing. The failure mileage was 8,200.
Additional Notes:
The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked. Additionally, the contact stated that while driving 20 MPH and depressing the brake pedal, the brake pedal was stiff, and the vehicle failed to respond and crashed into the rear of another vehicle. There was no warning light illuminated. The air bags did not deploy. The vehicle was parked near the scene, in a business parking lot. The contact sustained pain from the seat belt strap and received medical assistance. The other driver sustained unknown injuries. A police report was not filed. The vehicle was towed to the collision center, which provided an estimate of the damage. The vehicle was totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the insurance company for the brake diagnostic testing. The failure mileage was 8,200.
Mfg Campaign: 11673353
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked. Additionally, the contact stated that while driving 20 MPH and depressing the brake pedal, the brake pedal was stiff, and the vehicle failed to respond and crashed into the rear of another vehicle. There was no warning light illuminated. The air bags did not deploy. The vehicle was parked near the scene, in a business parking lot. The contact sustained pain from the seat belt strap and received medical assistance. The other driver sustained unknown injuries. A police report was not filed. The vehicle was towed to the collision center, which provided an estimate of the damage. The vehicle was totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the insurance company for the brake diagnostic testing. The failure mileage was 8,200.
Corrective Action:
The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked. Additionally, the contact stated that while driving 20 MPH and depressing the brake pedal, the brake pedal was stiff, and the vehicle failed to respond and crashed into the rear of another vehicle. There was no warning light illuminated. The air bags did not deploy. The vehicle was parked near the scene, in a business parking lot. The contact sustained pain from the seat belt strap and received medical assistance. The other driver sustained unknown injuries. A police report was not filed. The vehicle was towed to the collision center, which provided an estimate of the damage. The vehicle was totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the insurance company for the brake diagnostic testing. The failure mileage was 8,200.
Additional Notes:
The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked. Additionally, the contact stated that while driving 20 MPH and depressing the brake pedal, the brake pedal was stiff, and the vehicle failed to respond and crashed into the rear of another vehicle. There was no warning light illuminated. The air bags did not deploy. The vehicle was parked near the scene, in a business parking lot. The contact sustained pain from the seat belt strap and received medical assistance. The other driver sustained unknown injuries. A police report was not filed. The vehicle was towed to the collision center, which provided an estimate of the damage. The vehicle was totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the insurance company for the brake diagnostic testing. The failure mileage was 8,200.
Mfg Campaign: 11673353
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2.0L Ecoboost Engine. At 58,000 miles coolant leaking into cylinder. Creating fumes and dangerous possible engine failure situations. Service department at Ford Dealer has diagnosed and confirmed the problem with engine rebuild/replacement. The recommended solution at $12,000 in repairs. Vehicle in past warranty period.
Corrective Action:
2.0L Ecoboost Engine. At 58,000 miles coolant leaking into cylinder. Creating fumes and dangerous possible engine failure situations. Service department at Ford Dealer has diagnosed and confirmed the problem with engine rebuild/replacement. The recommended solution at $12,000 in repairs. Vehicle in past warranty period.
Additional Notes:
2.0L Ecoboost Engine. At 58,000 miles coolant leaking into cylinder. Creating fumes and dangerous possible engine failure situations. Service department at Ford Dealer has diagnosed and confirmed the problem with engine rebuild/replacement. The recommended solution at $12,000 in repairs. Vehicle in past warranty period.
Mfg Campaign: 11673046
Recall Date: Jul 12, 2025
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the contact heard a loud explosion coming from the sunroof of the vehicle. The contact also stated that the vehicle vibrated, and the sunroof detached from the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 42,399.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the contact heard a loud explosion coming from the sunroof of the vehicle. The contact also stated that the vehicle vibrated, and the sunroof detached from the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 42,399.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the contact heard a loud explosion coming from the sunroof of the vehicle. The contact also stated that the vehicle vibrated, and the sunroof detached from the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 42,399.
Mfg Campaign: 11672274
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Presence of coolant in engine cylinders
Corrective Action:
Presence of coolant in engine cylinders
Additional Notes:
Presence of coolant in engine cylinders
Mfg Campaign: 11672068
Recall Date: Jul 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The 2018 Ford Edge I currently own and according to my research, there have been several class action suits that have been filed due to the customer experiencing "coolant intrusion" into the engine rendering the vehicle useless without repair. My vehicle only has 50,000 miles on it and needs $6-7,000.00 worth of repairs to correct the problem. The current resale value without this issue is $10-13,000.00 but is now worth basically scrap. Cases that have been filed are Case [XXX] [XXX] et al. v. Ford Motor Co. in the United States District Court Eastern District of California. According to this case it states, "It pertains to 2013-2019 Ford Escape, 2013-2019 Ford Fusion, 2015-2018 Ford Edge, 2016-2019 Lincoln MKC, and 2016-2019 Lincoln MKZ models equipped with the 1.5L, 1.6L, and 2.0L EcoBoost engines, specifically, citing coolant intrusion as its chief focus." There are similar cases filed in U.S. District Court for the District of Delaware, as well as another in the Ontario Court of Justice in Canada. My vehicle exhibits nearly all of the issues common with coolant intrusion which can be Overheating, Coolant consumption issues, Engine misfire, Engine damage, and Engine fire Smoke coming from exhaust pipes. According to the current cases and complaints the models experiencing this issue are 2013-2019 Ford Escape, 2013-2019 Ford Fusion, 2015-2018 Ford Edge, 2017-2019 Lincoln MKC, 2017-2019 Lincoln MKZ. I respectfully ask that you hold Ford accountable for this issue as it has placed undue financial burden on the consumer. I attempted to contact Ford and they said no issues such relating to coolant intrusion exist for my 2018 Ford Edge with that VIN number but cannot explain why a well maintained vehicle with 50,000 miles is no longer operable. This puts millions of consumers on the road at risk should that engine fail while being operated on the road. A case has been filed with Ford it is CASE NUMBER [XXX]. The dealer is Ken Pollock Ford Berwick PA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Corrective Action:
The 2018 Ford Edge I currently own and according to my research, there have been several class action suits that have been filed due to the customer experiencing "coolant intrusion" into the engine rendering the vehicle useless without repair. My vehicle only has 50,000 miles on it and needs $6-7,000.00 worth of repairs to correct the problem. The current resale value without this issue is $10-13,000.00 but is now worth basically scrap. Cases that have been filed are Case [XXX] [XXX] et al. v. Ford Motor Co. in the United States District Court Eastern District of California. According to this case it states, "It pertains to 2013-2019 Ford Escape, 2013-2019 Ford Fusion, 2015-2018 Ford Edge, 2016-2019 Lincoln MKC, and 2016-2019 Lincoln MKZ models equipped with the 1.5L, 1.6L, and 2.0L EcoBoost engines, specifically, citing coolant intrusion as its chief focus." There are similar cases filed in U.S. District Court for the District of Delaware, as well as another in the Ontario Court of Justice in Canada. My vehicle exhibits nearly all of the issues common with coolant intrusion which can be Overheating, Coolant consumption issues, Engine misfire, Engine damage, and Engine fire Smoke coming from exhaust pipes. According to the current cases and complaints the models experiencing this issue are 2013-2019 Ford Escape, 2013-2019 Ford Fusion, 2015-2018 Ford Edge, 2017-2019 Lincoln MKC, 2017-2019 Lincoln MKZ. I respectfully ask that you hold Ford accountable for this issue as it has placed undue financial burden on the consumer. I attempted to contact Ford and they said no issues such relating to coolant intrusion exist for my 2018 Ford Edge with that VIN number but cannot explain why a well maintained vehicle with 50,000 miles is no longer operable. This puts millions of consumers on the road at risk should that engine fail while being operated on the road. A case has been filed with Ford it is CASE NUMBER [XXX]. The dealer is Ken Pollock Ford Berwick PA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Additional Notes:
The 2018 Ford Edge I currently own and according to my research, there have been several class action suits that have been filed due to the customer experiencing "coolant intrusion" into the engine rendering the vehicle useless without repair. My vehicle only has 50,000 miles on it and needs $6-7,000.00 worth of repairs to correct the problem. The current resale value without this issue is $10-13,000.00 but is now worth basically scrap. Cases that have been filed are Case [XXX] [XXX] et al. v. Ford Motor Co. in the United States District Court Eastern District of California. According to this case it states, "It pertains to 2013-2019 Ford Escape, 2013-2019 Ford Fusion, 2015-2018 Ford Edge, 2016-2019 Lincoln MKC, and 2016-2019 Lincoln MKZ models equipped with the 1.5L, 1.6L, and 2.0L EcoBoost engines, specifically, citing coolant intrusion as its chief focus." There are similar cases filed in U.S. District Court for the District of Delaware, as well as another in the Ontario Court of Justice in Canada. My vehicle exhibits nearly all of the issues common with coolant intrusion which can be Overheating, Coolant consumption issues, Engine misfire, Engine damage, and Engine fire Smoke coming from exhaust pipes. According to the current cases and complaints the models experiencing this issue are 2013-2019 Ford Escape, 2013-2019 Ford Fusion, 2015-2018 Ford Edge, 2017-2019 Lincoln MKC, 2017-2019 Lincoln MKZ. I respectfully ask that you hold Ford accountable for this issue as it has placed undue financial burden on the consumer. I attempted to contact Ford and they said no issues such relating to coolant intrusion exist for my 2018 Ford Edge with that VIN number but cannot explain why a well maintained vehicle with 50,000 miles is no longer operable. This puts millions of consumers on the road at risk should that engine fail while being operated on the road. A case has been filed with Ford it is CASE NUMBER [XXX]. The dealer is Ken Pollock Ford Berwick PA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Mfg Campaign: 11672097
Recall Date: Jul 8, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
POWER LIFTGATE FAILURE Recently, I put my hand on car to steady myself while my wife got my walker from the back of the car. she closed the hatch, but I had not lifted my hand and my finger was caught by the hatch. My wife immediately pushed the button on the hatch but it would not open. She then tried the dash button. It did not open. she started the car and tried the button and the hatch did not open, but did release just enough to release my finger. What if had been alone. 30,000 get their hands in car doors each year. what if this were a child and the hatch would not open. There are times where the hatch WILL NOT OPEN! There is no way to open the hatch manually. This very SERIOUS. There must be RECALL and Ford must replace existing controls with fail safe controls
Corrective Action:
POWER LIFTGATE FAILURE Recently, I put my hand on car to steady myself while my wife got my walker from the back of the car. she closed the hatch, but I had not lifted my hand and my finger was caught by the hatch. My wife immediately pushed the button on the hatch but it would not open. She then tried the dash button. It did not open. she started the car and tried the button and the hatch did not open, but did release just enough to release my finger. What if had been alone. 30,000 get their hands in car doors each year. what if this were a child and the hatch would not open. There are times where the hatch WILL NOT OPEN! There is no way to open the hatch manually. This very SERIOUS. There must be RECALL and Ford must replace existing controls with fail safe controls
Additional Notes:
POWER LIFTGATE FAILURE Recently, I put my hand on car to steady myself while my wife got my walker from the back of the car. she closed the hatch, but I had not lifted my hand and my finger was caught by the hatch. My wife immediately pushed the button on the hatch but it would not open. She then tried the dash button. It did not open. she started the car and tried the button and the hatch did not open, but did release just enough to release my finger. What if had been alone. 30,000 get their hands in car doors each year. what if this were a child and the hatch would not open. There are times where the hatch WILL NOT OPEN! There is no way to open the hatch manually. This very SERIOUS. There must be RECALL and Ford must replace existing controls with fail safe controls
Mfg Campaign: 11671802
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant Intrusion in Cylinder 3; Engine Liight remains on after Engine Tune Up w/ 48.2K Miles. Rough idle, White tail pipe vapor on cold start, Code P0303,. Cylinder 3 Misfire are symptoms. 4) Plugs, Air Filter, Cylinder 3 Ignition Coil Pack replaced, Fuel System cleaner added to 2) fuel refills. Car Battery replaced. Engine Light returned after battery replacement. Symptoms Resembles Ford TSB 19-2346, dated 12/19/2019
Corrective Action:
Coolant Intrusion in Cylinder 3; Engine Liight remains on after Engine Tune Up w/ 48.2K Miles. Rough idle, White tail pipe vapor on cold start, Code P0303,. Cylinder 3 Misfire are symptoms. 4) Plugs, Air Filter, Cylinder 3 Ignition Coil Pack replaced, Fuel System cleaner added to 2) fuel refills. Car Battery replaced. Engine Light returned after battery replacement. Symptoms Resembles Ford TSB 19-2346, dated 12/19/2019
Additional Notes:
Coolant Intrusion in Cylinder 3; Engine Liight remains on after Engine Tune Up w/ 48.2K Miles. Rough idle, White tail pipe vapor on cold start, Code P0303,. Cylinder 3 Misfire are symptoms. 4) Plugs, Air Filter, Cylinder 3 Ignition Coil Pack replaced, Fuel System cleaner added to 2) fuel refills. Car Battery replaced. Engine Light returned after battery replacement. Symptoms Resembles Ford TSB 19-2346, dated 12/19/2019
Mfg Campaign: 11670214
Recall Date: Jun 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle stalled with an abnormally loud sound coming from the engine compartment, with the check engine warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 121,340.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle stalled with an abnormally loud sound coming from the engine compartment, with the check engine warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 121,340.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle stalled with an abnormally loud sound coming from the engine compartment, with the check engine warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 121,340.
Mfg Campaign: 11670238
Recall Date: Jun 30, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear lift gate will not open and it operates some time and cannot be open at all and no warning lights come on
Corrective Action:
The rear lift gate will not open and it operates some time and cannot be open at all and no warning lights come on
Additional Notes:
The rear lift gate will not open and it operates some time and cannot be open at all and no warning lights come on
Mfg Campaign: 11670005
Recall Date: Jun 28, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the power train, wrench, and check engine warning lights were illuminated. The contact stated that the transmission was slipping once the transmission was in 5th gear. The contact stated that while the warning lights were illuminated, the vehicle hesitated before accelerating, and the vehicle was struggling to drive forward. The vehicle was taken to the dealer and was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The clutch was repaired, but not the torque converter. The contact became aware of NHTSA Campaign 18V390000 ( Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 118,890.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the power train, wrench, and check engine warning lights were illuminated. The contact stated that the transmission was slipping once the transmission was in 5th gear. The contact stated that while the warning lights were illuminated, the vehicle hesitated before accelerating, and the vehicle was struggling to drive forward. The vehicle was taken to the dealer and was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The clutch was repaired, but not the torque converter. The contact became aware of NHTSA Campaign 18V390000 ( Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 118,890.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the power train, wrench, and check engine warning lights were illuminated. The contact stated that the transmission was slipping once the transmission was in 5th gear. The contact stated that while the warning lights were illuminated, the vehicle hesitated before accelerating, and the vehicle was struggling to drive forward. The vehicle was taken to the dealer and was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The clutch was repaired, but not the torque converter. The contact became aware of NHTSA Campaign 18V390000 ( Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 118,890.
Mfg Campaign: 11669780
Recall Date: Jun 27, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I brought in my vehicle for regular service (I.e., oil change) on June 2nd and all was well though i did get my rear brakes done. By June 19th, my check engine light came in and when I brought in my vehicle later that same morning, I was informed coolant had leaked into the engine, now requiring an entire engine replacement which I was told would cost 8500. I have since learned this is a fairly common issue is this model ford edge with eco boost engines and am appalled ford has not issued a recall for this defect.
Corrective Action:
I brought in my vehicle for regular service (I.e., oil change) on June 2nd and all was well though i did get my rear brakes done. By June 19th, my check engine light came in and when I brought in my vehicle later that same morning, I was informed coolant had leaked into the engine, now requiring an entire engine replacement which I was told would cost 8500. I have since learned this is a fairly common issue is this model ford edge with eco boost engines and am appalled ford has not issued a recall for this defect.
Additional Notes:
I brought in my vehicle for regular service (I.e., oil change) on June 2nd and all was well though i did get my rear brakes done. By June 19th, my check engine light came in and when I brought in my vehicle later that same morning, I was informed coolant had leaked into the engine, now requiring an entire engine replacement which I was told would cost 8500. I have since learned this is a fairly common issue is this model ford edge with eco boost engines and am appalled ford has not issued a recall for this defect.
Mfg Campaign: 11669843
Recall Date: Jun 27, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I brought in my vehicle for regular service (I.e., oil change) on June 2nd and all was well though i did get my rear brakes done. By June 19th, my check engine light came in and when I brought in my vehicle later that same morning, I was informed coolant had leaked into the engine, now requiring an entire engine replacement which I was told would cost 8500. I have since learned this is a fairly common issue is this model ford edge with eco boost engines and am appalled ford has not issued a recall for this defect.
Corrective Action:
I brought in my vehicle for regular service (I.e., oil change) on June 2nd and all was well though i did get my rear brakes done. By June 19th, my check engine light came in and when I brought in my vehicle later that same morning, I was informed coolant had leaked into the engine, now requiring an entire engine replacement which I was told would cost 8500. I have since learned this is a fairly common issue is this model ford edge with eco boost engines and am appalled ford has not issued a recall for this defect.
Additional Notes:
I brought in my vehicle for regular service (I.e., oil change) on June 2nd and all was well though i did get my rear brakes done. By June 19th, my check engine light came in and when I brought in my vehicle later that same morning, I was informed coolant had leaked into the engine, now requiring an entire engine replacement which I was told would cost 8500. I have since learned this is a fairly common issue is this model ford edge with eco boost engines and am appalled ford has not issued a recall for this defect.
Mfg Campaign: 11669843
Recall Date: Jun 27, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The check engine light came on, and I brought it to a Ford dealership. They confirmed that it has coolant intrusion into the cylinders and needs a new engine. They also informed me that my year, make, model and engine were recalled by Ford for this issue, but for some reason my VIN doesn't fall under it. Ford agreed to pay 40% of the cost which leaves me with a bill for $4,958.23 for a vehicle which should be covered under the recall. This should be covered under the recall. I was told to file a complaint with you. Apparently this is a safety issue that can cause the vehicle to suddenly shut off and cause a fire. The issue Any help would be great.
Corrective Action:
The check engine light came on, and I brought it to a Ford dealership. They confirmed that it has coolant intrusion into the cylinders and needs a new engine. They also informed me that my year, make, model and engine were recalled by Ford for this issue, but for some reason my VIN doesn't fall under it. Ford agreed to pay 40% of the cost which leaves me with a bill for $4,958.23 for a vehicle which should be covered under the recall. This should be covered under the recall. I was told to file a complaint with you. Apparently this is a safety issue that can cause the vehicle to suddenly shut off and cause a fire. The issue Any help would be great.
Additional Notes:
The check engine light came on, and I brought it to a Ford dealership. They confirmed that it has coolant intrusion into the cylinders and needs a new engine. They also informed me that my year, make, model and engine were recalled by Ford for this issue, but for some reason my VIN doesn't fall under it. Ford agreed to pay 40% of the cost which leaves me with a bill for $4,958.23 for a vehicle which should be covered under the recall. This should be covered under the recall. I was told to file a complaint with you. Apparently this is a safety issue that can cause the vehicle to suddenly shut off and cause a fire. The issue Any help would be great.
Mfg Campaign: 11669172
Recall Date: Jun 25, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Latent defect in the engine, allowing coolant into cylinder 3 Car could potentially caused by ignition system faults or fuel delivery issues and also rough idle. Mechanic checked the code on the car and the cylinder 3, confirmed the automobile would need a new engine P0303 code- Cylinder 3 misfire that is created from a faulty engineering design
Corrective Action:
Latent defect in the engine, allowing coolant into cylinder 3 Car could potentially caused by ignition system faults or fuel delivery issues and also rough idle. Mechanic checked the code on the car and the cylinder 3, confirmed the automobile would need a new engine P0303 code- Cylinder 3 misfire that is created from a faulty engineering design
Additional Notes:
Latent defect in the engine, allowing coolant into cylinder 3 Car could potentially caused by ignition system faults or fuel delivery issues and also rough idle. Mechanic checked the code on the car and the cylinder 3, confirmed the automobile would need a new engine P0303 code- Cylinder 3 misfire that is created from a faulty engineering design
Mfg Campaign: 11669279
Recall Date: Jun 25, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the engine was misfiring, and there was white smoke coming out of the exhaust pipe. The vehicle was taken to AutoZone, then to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #1. The mechanic replaced the spark plugs and ignition coils; however, the failure recurred. The check engine warning light was illuminated. The vehicle was taken back to the independent mechanic, where two temperature sensors were replaced; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact related to the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the engine was misfiring, and there was white smoke coming out of the exhaust pipe. The vehicle was taken to AutoZone, then to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #1. The mechanic replaced the spark plugs and ignition coils; however, the failure recurred. The check engine warning light was illuminated. The vehicle was taken back to the independent mechanic, where two temperature sensors were replaced; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact related to the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the engine was misfiring, and there was white smoke coming out of the exhaust pipe. The vehicle was taken to AutoZone, then to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #1. The mechanic replaced the spark plugs and ignition coils; however, the failure recurred. The check engine warning light was illuminated. The vehicle was taken back to the independent mechanic, where two temperature sensors were replaced; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact related to the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.
Mfg Campaign: 11668691
Recall Date: Jun 23, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
We had stopped to get a soda and when we came back out and started the vehicle the steering wheel turned 90 degrees so the straight position was now 12 and 6 vs 3 and 9, I tried to shut the vehicle off and restart it and no change in steering wheel position. There was also an adaptive steering error on the dash. Another issue with this was that you could no longer see the speedometer as the steering spoke was covering it, we drove to the closest Ford dealer from where we were and we were told they didn’t have time to look at it on that day. I confirmed with the cashier that they were sending us away with a vehicle with a steering issue and the cashier once again just said they could not look at it on that day which I was not asking them to do I just wanted to leave it and go off in a loaner that I was able to get under the extended warranty. We went to the second ford dealer that was closer to our home and they took the vehicle in and 2 different service writers stated they had never seen anything like this before. they had the vehicle for a total of 3 weeks to diagnosis and replace the steering wheel and try to get the wheel back into alignment which took 2 trips. The second visit we met with the master tech at Ford country who went for a drive with us and could see that the Ford emblem in the center of the wheel was not straight and it took them 2 or 3 attempts to get it straight and the master tech with 35 years of experience stated they had only seen this 1 other time in all their years of working on vehicles. I just do not have confidence in the vehicle any longer and just keep thinking about what if this happened while we were driving and not just in a parking lot. I no longer feel safe in the vehicle
Corrective Action:
We had stopped to get a soda and when we came back out and started the vehicle the steering wheel turned 90 degrees so the straight position was now 12 and 6 vs 3 and 9, I tried to shut the vehicle off and restart it and no change in steering wheel position. There was also an adaptive steering error on the dash. Another issue with this was that you could no longer see the speedometer as the steering spoke was covering it, we drove to the closest Ford dealer from where we were and we were told they didn’t have time to look at it on that day. I confirmed with the cashier that they were sending us away with a vehicle with a steering issue and the cashier once again just said they could not look at it on that day which I was not asking them to do I just wanted to leave it and go off in a loaner that I was able to get under the extended warranty. We went to the second ford dealer that was closer to our home and they took the vehicle in and 2 different service writers stated they had never seen anything like this before. they had the vehicle for a total of 3 weeks to diagnosis and replace the steering wheel and try to get the wheel back into alignment which took 2 trips. The second visit we met with the master tech at Ford country who went for a drive with us and could see that the Ford emblem in the center of the wheel was not straight and it took them 2 or 3 attempts to get it straight and the master tech with 35 years of experience stated they had only seen this 1 other time in all their years of working on vehicles. I just do not have confidence in the vehicle any longer and just keep thinking about what if this happened while we were driving and not just in a parking lot. I no longer feel safe in the vehicle
Additional Notes:
We had stopped to get a soda and when we came back out and started the vehicle the steering wheel turned 90 degrees so the straight position was now 12 and 6 vs 3 and 9, I tried to shut the vehicle off and restart it and no change in steering wheel position. There was also an adaptive steering error on the dash. Another issue with this was that you could no longer see the speedometer as the steering spoke was covering it, we drove to the closest Ford dealer from where we were and we were told they didn’t have time to look at it on that day. I confirmed with the cashier that they were sending us away with a vehicle with a steering issue and the cashier once again just said they could not look at it on that day which I was not asking them to do I just wanted to leave it and go off in a loaner that I was able to get under the extended warranty. We went to the second ford dealer that was closer to our home and they took the vehicle in and 2 different service writers stated they had never seen anything like this before. they had the vehicle for a total of 3 weeks to diagnosis and replace the steering wheel and try to get the wheel back into alignment which took 2 trips. The second visit we met with the master tech at Ford country who went for a drive with us and could see that the Ford emblem in the center of the wheel was not straight and it took them 2 or 3 attempts to get it straight and the master tech with 35 years of experience stated they had only seen this 1 other time in all their years of working on vehicles. I just do not have confidence in the vehicle any longer and just keep thinking about what if this happened while we were driving and not just in a parking lot. I no longer feel safe in the vehicle
Mfg Campaign: 11668475
Recall Date: Jun 22, 2025
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury