Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car has difficulty staying started after filling up with fuel. It does settle out but it is getting worse.. Today, it shut off while moving after just being filled up. Apparently, the fuel purge valve is going bad. This should be a recall of some sort since it seems to be a common problem with this vehicle. An expensive problem.
Corrective Action:
The car has difficulty staying started after filling up with fuel. It does settle out but it is getting worse.. Today, it shut off while moving after just being filled up. Apparently, the fuel purge valve is going bad. This should be a recall of some sort since it seems to be a common problem with this vehicle. An expensive problem.
Additional Notes:
The car has difficulty staying started after filling up with fuel. It does settle out but it is getting worse.. Today, it shut off while moving after just being filled up. Apparently, the fuel purge valve is going bad. This should be a recall of some sort since it seems to be a common problem with this vehicle. An expensive problem.
Mfg Campaign: 11495853
Recall Date: Dec 2, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated the heating unit was blowing but failed to get warm. While driving and using the A/C unit, the vehicle would warm up. The defroster was inoperable. The check engine warning light was flashing on and off. The vehicle was taken to the local dealer where it was diagnosed that coolant was entering the engine. The manufacturer was notified but no additional assistance was provided and referred to the NHTSA hotline for assistance. The failure mileage was approximately 113,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated the heating unit was blowing but failed to get warm. While driving and using the A/C unit, the vehicle would warm up. The defroster was inoperable. The check engine warning light was flashing on and off. The vehicle was taken to the local dealer where it was diagnosed that coolant was entering the engine. The manufacturer was notified but no additional assistance was provided and referred to the NHTSA hotline for assistance. The failure mileage was approximately 113,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated the heating unit was blowing but failed to get warm. While driving and using the A/C unit, the vehicle would warm up. The defroster was inoperable. The check engine warning light was flashing on and off. The vehicle was taken to the local dealer where it was diagnosed that coolant was entering the engine. The manufacturer was notified but no additional assistance was provided and referred to the NHTSA hotline for assistance. The failure mileage was approximately 113,000.
Mfg Campaign: 11495502
Recall Date: Nov 30, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving 40 MPH, the vehicle made an abnormal noise. The contact stated that the vehicle bucked several of times and then stopped without warning. The vehicle was towed to the dealer and the contact was informed that the transmission clutch and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the advised the contact file a complaint with the NHTSA Hotline. The failure mileage was 70,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving 40 MPH, the vehicle made an abnormal noise. The contact stated that the vehicle bucked several of times and then stopped without warning. The vehicle was towed to the dealer and the contact was informed that the transmission clutch and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the advised the contact file a complaint with the NHTSA Hotline. The failure mileage was 70,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving 40 MPH, the vehicle made an abnormal noise. The contact stated that the vehicle bucked several of times and then stopped without warning. The vehicle was towed to the dealer and the contact was informed that the transmission clutch and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the advised the contact file a complaint with the NHTSA Hotline. The failure mileage was 70,000.
Mfg Campaign: 11493087
Recall Date: Nov 10, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2018 Ford edge coolant was leaking into my engine causing my oil to turn carmal color.My car only has 81000 miles on it. I had just turned my car on and white smoke came out of the exhaust pipes and then my car light came on that the car was overheated.
Corrective Action:
My 2018 Ford edge coolant was leaking into my engine causing my oil to turn carmal color.My car only has 81000 miles on it. I had just turned my car on and white smoke came out of the exhaust pipes and then my car light came on that the car was overheated.
Additional Notes:
My 2018 Ford edge coolant was leaking into my engine causing my oil to turn carmal color.My car only has 81000 miles on it. I had just turned my car on and white smoke came out of the exhaust pipes and then my car light came on that the car was overheated.
Mfg Campaign: 11492148
Recall Date: Nov 3, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TSB 22-2229 Had dealer change spark plugs, while attempting broke spark plug off in head. Reported they would have to replace the head. More investigation led them to TSB 22-2229 and a boroscope of the head found coolant intrusion. Now the dealer states it will cost me 6500$ to repair the long block due to the coolant intrusion. This is a known problem with 2014-2018 Ford Edge and Ford Escapes as well as other vehicles. Copied from a law group website who is filing a class action lawsuite "Experts recommend that customers notify the Ford motor company as soon as possible once they identify an issue. These problems are not always simple and could cause dangerous consequences. If the leak inside it is left unfixed, it could cause problems with the engine and cause a rear-drive axle seizure." A quick search of this has hundreds of complaints stating this issue. This is not just a rear drive axle seizure issue. This could cause a fire in the engine due to coolant in the combustion. The check engine code did display with a P0300 MISFIRE Cylinder 3 code on it.
Corrective Action:
TSB 22-2229 Had dealer change spark plugs, while attempting broke spark plug off in head. Reported they would have to replace the head. More investigation led them to TSB 22-2229 and a boroscope of the head found coolant intrusion. Now the dealer states it will cost me 6500$ to repair the long block due to the coolant intrusion. This is a known problem with 2014-2018 Ford Edge and Ford Escapes as well as other vehicles. Copied from a law group website who is filing a class action lawsuite "Experts recommend that customers notify the Ford motor company as soon as possible once they identify an issue. These problems are not always simple and could cause dangerous consequences. If the leak inside it is left unfixed, it could cause problems with the engine and cause a rear-drive axle seizure." A quick search of this has hundreds of complaints stating this issue. This is not just a rear drive axle seizure issue. This could cause a fire in the engine due to coolant in the combustion. The check engine code did display with a P0300 MISFIRE Cylinder 3 code on it.
Additional Notes:
TSB 22-2229 Had dealer change spark plugs, while attempting broke spark plug off in head. Reported they would have to replace the head. More investigation led them to TSB 22-2229 and a boroscope of the head found coolant intrusion. Now the dealer states it will cost me 6500$ to repair the long block due to the coolant intrusion. This is a known problem with 2014-2018 Ford Edge and Ford Escapes as well as other vehicles. Copied from a law group website who is filing a class action lawsuite "Experts recommend that customers notify the Ford motor company as soon as possible once they identify an issue. These problems are not always simple and could cause dangerous consequences. If the leak inside it is left unfixed, it could cause problems with the engine and cause a rear-drive axle seizure." A quick search of this has hundreds of complaints stating this issue. This is not just a rear drive axle seizure issue. This could cause a fire in the engine due to coolant in the combustion. The check engine code did display with a P0300 MISFIRE Cylinder 3 code on it.
Mfg Campaign: 11491282
Recall Date: Oct 28, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the transmission failed to shift into the intended gear, and then the vehicle lost motive power. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the transmission failed to shift into the intended gear, and then the vehicle lost motive power. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the transmission failed to shift into the intended gear, and then the vehicle lost motive power. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Mfg Campaign: 11491171
Recall Date: Oct 27, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who reset the check engine warning light; however, the failure reoccurred a week later. The contact stated that the failure reoccurred on 4 separate occasions. The vehicle was taken back to the independent mechanic where the thermostat, the hoses, and radiator hoses were replaced; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing rough starts. The dealer was notified of the failure. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who reset the check engine warning light; however, the failure reoccurred a week later. The contact stated that the failure reoccurred on 4 separate occasions. The vehicle was taken back to the independent mechanic where the thermostat, the hoses, and radiator hoses were replaced; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing rough starts. The dealer was notified of the failure. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who reset the check engine warning light; however, the failure reoccurred a week later. The contact stated that the failure reoccurred on 4 separate occasions. The vehicle was taken back to the independent mechanic where the thermostat, the hoses, and radiator hoses were replaced; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing rough starts. The dealer was notified of the failure. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11490301
Recall Date: Oct 21, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle is not listed under the recall 17S16(2) this is an expansion to recall 17V-427 yet my car has been sitting for 4 months at a FORD dealership because the TORQUE CONVERTOR that is not performing IS ON BACKORDER. Why is FORD being allowed to string me the consumer along until they decide that this is a big problem? I received a Service Notice (Customer Satisfaction Program 22N12 stating that they are aware of a problem with the flexplate, transmission fluid pump and Torque convertor but no RESOLUTION. I cannot AFFORD to keep making car payments for a car I cannot drive. I am beyond frustrated and FORD will not communicate with me.
Corrective Action:
My vehicle is not listed under the recall 17S16(2) this is an expansion to recall 17V-427 yet my car has been sitting for 4 months at a FORD dealership because the TORQUE CONVERTOR that is not performing IS ON BACKORDER. Why is FORD being allowed to string me the consumer along until they decide that this is a big problem? I received a Service Notice (Customer Satisfaction Program 22N12 stating that they are aware of a problem with the flexplate, transmission fluid pump and Torque convertor but no RESOLUTION. I cannot AFFORD to keep making car payments for a car I cannot drive. I am beyond frustrated and FORD will not communicate with me.
Additional Notes:
My vehicle is not listed under the recall 17S16(2) this is an expansion to recall 17V-427 yet my car has been sitting for 4 months at a FORD dealership because the TORQUE CONVERTOR that is not performing IS ON BACKORDER. Why is FORD being allowed to string me the consumer along until they decide that this is a big problem? I received a Service Notice (Customer Satisfaction Program 22N12 stating that they are aware of a problem with the flexplate, transmission fluid pump and Torque convertor but no RESOLUTION. I cannot AFFORD to keep making car payments for a car I cannot drive. I am beyond frustrated and FORD will not communicate with me.
Mfg Campaign: 11490156
Recall Date: Oct 20, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
About a week and a half ago, we started getting an error message that the Adaptive steering fault requires service. We contacted our local Ford dealer who says it could be an electrical issue. But can't see us until Nov 1st. Additionally ,when driving straight, the steering wheels ( Ford logo) is turned to the left. It is worrisome but the dealer says it's safe to drive. I don't think so. In doing our research,we've found that this seems to be an issue. I shouldn't have to pay for theses repairs whether through my pocket or through my extended warranty. Which will be out of pocket either way, because I pay for this through my car note and would have a deductible.
Corrective Action:
About a week and a half ago, we started getting an error message that the Adaptive steering fault requires service. We contacted our local Ford dealer who says it could be an electrical issue. But can't see us until Nov 1st. Additionally ,when driving straight, the steering wheels ( Ford logo) is turned to the left. It is worrisome but the dealer says it's safe to drive. I don't think so. In doing our research,we've found that this seems to be an issue. I shouldn't have to pay for theses repairs whether through my pocket or through my extended warranty. Which will be out of pocket either way, because I pay for this through my car note and would have a deductible.
Additional Notes:
About a week and a half ago, we started getting an error message that the Adaptive steering fault requires service. We contacted our local Ford dealer who says it could be an electrical issue. But can't see us until Nov 1st. Additionally ,when driving straight, the steering wheels ( Ford logo) is turned to the left. It is worrisome but the dealer says it's safe to drive. I don't think so. In doing our research,we've found that this seems to be an issue. I shouldn't have to pay for theses repairs whether through my pocket or through my extended warranty. Which will be out of pocket either way, because I pay for this through my car note and would have a deductible.
Mfg Campaign: 11490175
Recall Date: Oct 20, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
About a week and a half ago, we started getting an error message that the Adaptive steering fault requires service. We contacted our local Ford dealer who says it could be an electrical issue. But can't see us until Nov 1st. Additionally ,when driving straight, the steering wheels ( Ford logo) is turned to the left. It is worrisome but the dealer says it's safe to drive. I don't think so. In doing our research,we've found that this seems to be an issue. I shouldn't have to pay for theses repairs whether through my pocket or through my extended warranty. Which will be out of pocket either way, because I pay for this through my car note and would have a deductible.
Corrective Action:
About a week and a half ago, we started getting an error message that the Adaptive steering fault requires service. We contacted our local Ford dealer who says it could be an electrical issue. But can't see us until Nov 1st. Additionally ,when driving straight, the steering wheels ( Ford logo) is turned to the left. It is worrisome but the dealer says it's safe to drive. I don't think so. In doing our research,we've found that this seems to be an issue. I shouldn't have to pay for theses repairs whether through my pocket or through my extended warranty. Which will be out of pocket either way, because I pay for this through my car note and would have a deductible.
Additional Notes:
About a week and a half ago, we started getting an error message that the Adaptive steering fault requires service. We contacted our local Ford dealer who says it could be an electrical issue. But can't see us until Nov 1st. Additionally ,when driving straight, the steering wheels ( Ford logo) is turned to the left. It is worrisome but the dealer says it's safe to drive. I don't think so. In doing our research,we've found that this seems to be an issue. I shouldn't have to pay for theses repairs whether through my pocket or through my extended warranty. Which will be out of pocket either way, because I pay for this through my car note and would have a deductible.
Mfg Campaign: 11490175
Recall Date: Oct 20, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle only has 77K miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77K miles. This is a known issue with FORD referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a $10K repair ticket. It also clearly states in the recent bulletin that the MIL may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60K mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The MIL was never engaged and provided any indication that this was going on. It was discovered after the MIL engaged at 77K miles and we took it in for service and had all spark plugs replaced costing almost $300 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed.
Corrective Action:
My vehicle only has 77K miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77K miles. This is a known issue with FORD referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a $10K repair ticket. It also clearly states in the recent bulletin that the MIL may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60K mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The MIL was never engaged and provided any indication that this was going on. It was discovered after the MIL engaged at 77K miles and we took it in for service and had all spark plugs replaced costing almost $300 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed.
Additional Notes:
My vehicle only has 77K miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77K miles. This is a known issue with FORD referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a $10K repair ticket. It also clearly states in the recent bulletin that the MIL may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60K mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The MIL was never engaged and provided any indication that this was going on. It was discovered after the MIL engaged at 77K miles and we took it in for service and had all spark plugs replaced costing almost $300 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed.
Mfg Campaign: 11489717
Recall Date: Oct 18, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle only has 77K miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77K miles. This is a known issue with FORD referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a $10K repair ticket. It also clearly states in the recent bulletin that the MIL may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60K mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The MIL was never engaged and provided any indication that this was going on. It was discovered after the MIL engaged at 77K miles and we took it in for service and had all spark plugs replaced costing almost $300 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed.
Corrective Action:
My vehicle only has 77K miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77K miles. This is a known issue with FORD referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a $10K repair ticket. It also clearly states in the recent bulletin that the MIL may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60K mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The MIL was never engaged and provided any indication that this was going on. It was discovered after the MIL engaged at 77K miles and we took it in for service and had all spark plugs replaced costing almost $300 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed.
Additional Notes:
My vehicle only has 77K miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77K miles. This is a known issue with FORD referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a $10K repair ticket. It also clearly states in the recent bulletin that the MIL may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60K mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The MIL was never engaged and provided any indication that this was going on. It was discovered after the MIL engaged at 77K miles and we took it in for service and had all spark plugs replaced costing almost $300 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed.
Mfg Campaign: 11489717
Recall Date: Oct 18, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, while driving at various speeds, the check engine warning light illuminated. The local dealer was made aware of the failure when the vehicle was taken in for routine service. The contact was informed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 64,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, while driving at various speeds, the check engine warning light illuminated. The local dealer was made aware of the failure when the vehicle was taken in for routine service. The contact was informed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 64,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, while driving at various speeds, the check engine warning light illuminated. The local dealer was made aware of the failure when the vehicle was taken in for routine service. The contact was informed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 64,000.
Mfg Campaign: 11489743
Recall Date: Oct 18, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:THERMAL MANAGEMENT:FLUID/COOLANT
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact's husband stated the coolant was low and the check engine warning lights were illuminated. The contact's husband stated he would add coolant fluid daily. The contact took the vehicle to the local dealer, where she was informed the coolant was leaking into the engine. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact's husband stated the coolant was low and the check engine warning lights were illuminated. The contact's husband stated he would add coolant fluid daily. The contact took the vehicle to the local dealer, where she was informed the coolant was leaking into the engine. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact's husband stated the coolant was low and the check engine warning lights were illuminated. The contact's husband stated he would add coolant fluid daily. The contact took the vehicle to the local dealer, where she was informed the coolant was leaking into the engine. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
Mfg Campaign: 11488826
Recall Date: Oct 11, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2014 Ford Edge. The contact stated that while driving on an incline at an undisclosed speed, the vehicle went into Limp Mode and stalled. The coolant temperature warning light and the engine safe mode light illuminated. The contact was able to restart the vehicle and the vehicle was taken to an independent mechanic where it was confirmed that the spark plugs and injectors needed to be replaced. The vehicle was repaired; however, the contact stated that he noticed light smoke coming from the exhaust and smelled a burning odor. The vehicle was taken back to the dealer where it was diagnosed that the lower engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a portion of the cost for the repair would be covered. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2014 Ford Edge. The contact stated that while driving on an incline at an undisclosed speed, the vehicle went into Limp Mode and stalled. The coolant temperature warning light and the engine safe mode light illuminated. The contact was able to restart the vehicle and the vehicle was taken to an independent mechanic where it was confirmed that the spark plugs and injectors needed to be replaced. The vehicle was repaired; however, the contact stated that he noticed light smoke coming from the exhaust and smelled a burning odor. The vehicle was taken back to the dealer where it was diagnosed that the lower engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a portion of the cost for the repair would be covered. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2014 Ford Edge. The contact stated that while driving on an incline at an undisclosed speed, the vehicle went into Limp Mode and stalled. The coolant temperature warning light and the engine safe mode light illuminated. The contact was able to restart the vehicle and the vehicle was taken to an independent mechanic where it was confirmed that the spark plugs and injectors needed to be replaced. The vehicle was repaired; however, the contact stated that he noticed light smoke coming from the exhaust and smelled a burning odor. The vehicle was taken back to the dealer where it was diagnosed that the lower engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a portion of the cost for the repair would be covered. The failure mileage was approximately 78,000.
Mfg Campaign: 11487873
Recall Date: Oct 4, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that after a cold start, the coolant temperature too high warning message appeared on the instrument panel while the vehicle was idle. The contact restarted the vehicle but the service message returned. Due to the failure, the vehicle was towed to the dealer where the mechanic discovered that coolant had leaked into the cylinder head, causing the engine block to crack, resulting in engine failure. The manufacturer was also notified of the failure and informed him that there were no recalls on the vehicle for the failure. The vehicle was not repaired. The failure mileage was 64,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that after a cold start, the coolant temperature too high warning message appeared on the instrument panel while the vehicle was idle. The contact restarted the vehicle but the service message returned. Due to the failure, the vehicle was towed to the dealer where the mechanic discovered that coolant had leaked into the cylinder head, causing the engine block to crack, resulting in engine failure. The manufacturer was also notified of the failure and informed him that there were no recalls on the vehicle for the failure. The vehicle was not repaired. The failure mileage was 64,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that after a cold start, the coolant temperature too high warning message appeared on the instrument panel while the vehicle was idle. The contact restarted the vehicle but the service message returned. Due to the failure, the vehicle was towed to the dealer where the mechanic discovered that coolant had leaked into the cylinder head, causing the engine block to crack, resulting in engine failure. The manufacturer was also notified of the failure and informed him that there were no recalls on the vehicle for the failure. The vehicle was not repaired. The failure mileage was 64,000.
Mfg Campaign: 11487722
Recall Date: Oct 3, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle is overheating due to a coolant leak into the cylinder. Ford knows of issue but has not recalled vehicle even though it's a defect in the design of the engine.
Corrective Action:
Vehicle is overheating due to a coolant leak into the cylinder. Ford knows of issue but has not recalled vehicle even though it's a defect in the design of the engine.
Additional Notes:
Vehicle is overheating due to a coolant leak into the cylinder. Ford knows of issue but has not recalled vehicle even though it's a defect in the design of the engine.
Mfg Campaign: 11487469
Recall Date: Oct 2, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Head Gasket/Coolant Intrustion. Also had flexplate crack and sounded like a Diesel engine. All between 86000 and 91000
Corrective Action:
Head Gasket/Coolant Intrustion. Also had flexplate crack and sounded like a Diesel engine. All between 86000 and 91000
Additional Notes:
Head Gasket/Coolant Intrustion. Also had flexplate crack and sounded like a Diesel engine. All between 86000 and 91000
Mfg Campaign: 11486577
Recall Date: Sep 27, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Driving on road, person ran a stop sign, and I hit them. Main airbag(s) did not deploy, causing me injury. Knee airbag did deploy.
Corrective Action:
Driving on road, person ran a stop sign, and I hit them. Main airbag(s) did not deploy, causing me injury. Knee airbag did deploy.
Additional Notes:
Driving on road, person ran a stop sign, and I hit them. Main airbag(s) did not deploy, causing me injury. Knee airbag did deploy.
Mfg Campaign: 11486619
Recall Date: Sep 27, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact's mom owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact's mom owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact's mom owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11485656
Recall Date: Sep 21, 2022
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Valencia, CA • 36 yrs
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