Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving 40-50 MPH, she heard an abnormally loud sound coming from the sunroof before the sunroof glass panel cracked. The contact drove to her residence, where she noticed that the sunroof glass was significantly cracked. The vehicle was taken to the dealer, who informed the contact that they could not assist. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving 40-50 MPH, she heard an abnormally loud sound coming from the sunroof before the sunroof glass panel cracked. The contact drove to her residence, where she noticed that the sunroof glass was significantly cracked. The vehicle was taken to the dealer, who informed the contact that they could not assist. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving 40-50 MPH, she heard an abnormally loud sound coming from the sunroof before the sunroof glass panel cracked. The contact drove to her residence, where she noticed that the sunroof glass was significantly cracked. The vehicle was taken to the dealer, who informed the contact that they could not assist. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.
Mfg Campaign: 11516494
Recall Date: Apr 11, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's daughter owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the temperature gauge indicated that the engine was overheating. The vehicle was turned off and left to cool down. Additionally, the contact added water to the radiator. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 120,000.
Corrective Action:
The contact's daughter owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the temperature gauge indicated that the engine was overheating. The vehicle was turned off and left to cool down. Additionally, the contact added water to the radiator. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 120,000.
Additional Notes:
The contact's daughter owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the temperature gauge indicated that the engine was overheating. The vehicle was turned off and left to cool down. Additionally, the contact added water to the radiator. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 120,000.
Mfg Campaign: 11515825
Recall Date: Apr 6, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving unknown speed, another vehicle struck the contact head-on, damaging the front end of the contact's vehicle. No air bags deployed. The contact struck his head causing several injuries and sought medical attention. A police report was filed. The vehicle was towed to a tow lot. The manufacturer was contacted, and case was filed and advised to contact the NHTSA Hotline. The failure mileage was 260,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving unknown speed, another vehicle struck the contact head-on, damaging the front end of the contact's vehicle. No air bags deployed. The contact struck his head causing several injuries and sought medical attention. A police report was filed. The vehicle was towed to a tow lot. The manufacturer was contacted, and case was filed and advised to contact the NHTSA Hotline. The failure mileage was 260,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving unknown speed, another vehicle struck the contact head-on, damaging the front end of the contact's vehicle. No air bags deployed. The contact struck his head causing several injuries and sought medical attention. A police report was filed. The vehicle was towed to a tow lot. The manufacturer was contacted, and case was filed and advised to contact the NHTSA Hotline. The failure mileage was 260,000.
Mfg Campaign: 11515256
Recall Date: Apr 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine Failure, verified by Ford Leesburg Dealership check engine light came on when engine was failing drove straight to the dealership
Corrective Action:
Engine Failure, verified by Ford Leesburg Dealership check engine light came on when engine was failing drove straight to the dealership
Additional Notes:
Engine Failure, verified by Ford Leesburg Dealership check engine light came on when engine was failing drove straight to the dealership
Mfg Campaign: 11513920
Recall Date: Mar 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contacts husband owns a 2018 Ford Edge. The contact stated that while driving various mph on multiple occasions the vehicle accelerates without the accelerator pedal being depressed. Additionally, when the vehicle was shut off the engine still sounds like its on. The check engine and powertrain malfunction safety warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified and a case number was provided. The failure mileage was 67,500.
Corrective Action:
The contacts husband owns a 2018 Ford Edge. The contact stated that while driving various mph on multiple occasions the vehicle accelerates without the accelerator pedal being depressed. Additionally, when the vehicle was shut off the engine still sounds like its on. The check engine and powertrain malfunction safety warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified and a case number was provided. The failure mileage was 67,500.
Additional Notes:
The contacts husband owns a 2018 Ford Edge. The contact stated that while driving various mph on multiple occasions the vehicle accelerates without the accelerator pedal being depressed. Additionally, when the vehicle was shut off the engine still sounds like its on. The check engine and powertrain malfunction safety warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified and a case number was provided. The failure mileage was 67,500.
Mfg Campaign: 11513382
Recall Date: Mar 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on, I read it with my code reader and it showed as a cylinder 3 misfire. I ordered spark plugs to replace to see if that was the issue. A few days later I noticed my heat would blow cold when I was idling. I checked under my hood and noticed that my coolant levels were extremely low. Bought coolant and filled my reservoir back up and checked it the next day, it was back down to the extremely low level. I ended up taking my vehicle to the mechanic and he told me that my coolant was leaking into my engine and that I should go back to the dealership I got the car from. Never in a million years would I have thought that my car troubles were going to be this expensive, especially considering that I just got the vehicle only 7 months ago! He also informed me that this was a known issue with Ford. After going back to the dealership, they told me I would need to replace my engine. Unlucky me, the warranty expired literally two weeks before this all happened. A case was opened up with Ford and they told me they could not do anything to help me and that I would have to pay out of my own pocket to fix this, EVEN THOUGH IT IS A KNOWN ISSUE WITH FORD! After doing my own research on it, I see that several other people are having this same exact issue and are also having to pay out of their own pockets due to lack of help from Ford. Ford should be held liable for this, as it is their design flaw. Why are consumers forced to pay upwards of $5,500 out of their own pocket, on top of the cost of the vehicle, when this is obviously on Ford. A recall needs to be issued and Ford needs to reimburse the many people who have paid an ungodly amount out of their own pockets to fix this!
Corrective Action:
Check engine light came on, I read it with my code reader and it showed as a cylinder 3 misfire. I ordered spark plugs to replace to see if that was the issue. A few days later I noticed my heat would blow cold when I was idling. I checked under my hood and noticed that my coolant levels were extremely low. Bought coolant and filled my reservoir back up and checked it the next day, it was back down to the extremely low level. I ended up taking my vehicle to the mechanic and he told me that my coolant was leaking into my engine and that I should go back to the dealership I got the car from. Never in a million years would I have thought that my car troubles were going to be this expensive, especially considering that I just got the vehicle only 7 months ago! He also informed me that this was a known issue with Ford. After going back to the dealership, they told me I would need to replace my engine. Unlucky me, the warranty expired literally two weeks before this all happened. A case was opened up with Ford and they told me they could not do anything to help me and that I would have to pay out of my own pocket to fix this, EVEN THOUGH IT IS A KNOWN ISSUE WITH FORD! After doing my own research on it, I see that several other people are having this same exact issue and are also having to pay out of their own pockets due to lack of help from Ford. Ford should be held liable for this, as it is their design flaw. Why are consumers forced to pay upwards of $5,500 out of their own pocket, on top of the cost of the vehicle, when this is obviously on Ford. A recall needs to be issued and Ford needs to reimburse the many people who have paid an ungodly amount out of their own pockets to fix this!
Additional Notes:
Check engine light came on, I read it with my code reader and it showed as a cylinder 3 misfire. I ordered spark plugs to replace to see if that was the issue. A few days later I noticed my heat would blow cold when I was idling. I checked under my hood and noticed that my coolant levels were extremely low. Bought coolant and filled my reservoir back up and checked it the next day, it was back down to the extremely low level. I ended up taking my vehicle to the mechanic and he told me that my coolant was leaking into my engine and that I should go back to the dealership I got the car from. Never in a million years would I have thought that my car troubles were going to be this expensive, especially considering that I just got the vehicle only 7 months ago! He also informed me that this was a known issue with Ford. After going back to the dealership, they told me I would need to replace my engine. Unlucky me, the warranty expired literally two weeks before this all happened. A case was opened up with Ford and they told me they could not do anything to help me and that I would have to pay out of my own pocket to fix this, EVEN THOUGH IT IS A KNOWN ISSUE WITH FORD! After doing my own research on it, I see that several other people are having this same exact issue and are also having to pay out of their own pockets due to lack of help from Ford. Ford should be held liable for this, as it is their design flaw. Why are consumers forced to pay upwards of $5,500 out of their own pocket, on top of the cost of the vehicle, when this is obviously on Ford. A recall needs to be issued and Ford needs to reimburse the many people who have paid an ungodly amount out of their own pockets to fix this!
Mfg Campaign: 11513459
Recall Date: Mar 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I've took my car to the dealership and been advise that I need to replace my engine. The most common issue is the coolant leakage into the engine. This leads to engine misfiring. I was advise from the dealership I ned to have my engine replacement. After researching, I see alot of compliants on the coolant leaking into the engine, this should be a recall.
Corrective Action:
I've took my car to the dealership and been advise that I need to replace my engine. The most common issue is the coolant leakage into the engine. This leads to engine misfiring. I was advise from the dealership I ned to have my engine replacement. After researching, I see alot of compliants on the coolant leaking into the engine, this should be a recall.
Additional Notes:
I've took my car to the dealership and been advise that I need to replace my engine. The most common issue is the coolant leakage into the engine. This leads to engine misfiring. I was advise from the dealership I ned to have my engine replacement. After researching, I see alot of compliants on the coolant leaking into the engine, this should be a recall.
Mfg Campaign: 11513118
Recall Date: Mar 21, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 45 MPH, the vehicle started shaking and vibrating. The contact pulled over and turned off and restarted the vehicle and the vehicle regained normal function. The contact stated the check engine warning was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had entered the engine cylinder bore and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had researched online and related the failure to manufacturer Technical Service Bulletin: 19-2346 (Engine and Engine Cooling). The failure mileage was approximately 53,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 45 MPH, the vehicle started shaking and vibrating. The contact pulled over and turned off and restarted the vehicle and the vehicle regained normal function. The contact stated the check engine warning was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had entered the engine cylinder bore and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had researched online and related the failure to manufacturer Technical Service Bulletin: 19-2346 (Engine and Engine Cooling). The failure mileage was approximately 53,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 45 MPH, the vehicle started shaking and vibrating. The contact pulled over and turned off and restarted the vehicle and the vehicle regained normal function. The contact stated the check engine warning was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had entered the engine cylinder bore and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had researched online and related the failure to manufacturer Technical Service Bulletin: 19-2346 (Engine and Engine Cooling). The failure mileage was approximately 53,000.
Mfg Campaign: 11512223
Recall Date: Mar 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle is a 2018 Ford Edge and has less than 100k miles on it. Car was leaking coolant and we took it to the dealership where they told us it was leaking coolant into cylinder 4 and was possibly a cracked head. They had an adjuster, from the warranty company, inspected the vehicle and the adjuster stated we needed a new motor on 2/20/23 then 3 days later, 2/23/23, the warranty company contacted the dealership and told them they revoked the engine swap. They stated it must be damaged by an internally lubricated part. The dealership also put in an appeal to the denial. We've been having a constant battle with the warranty since February 4th. My car was in shop for 36 consecutive days and has yet to be fixed. The vehicle can overheat due to the constant leak of coolant and catch on fire or potentially blow up the entire motor while operating. We have been in emotional distress, extreme financial distress and its attempted child endangerment. I take my vehicle to and from work and to pick up my 2 year old son from daycare. If the engine was to blow, we could crash or get stuck and it could be fatal to both my child and I and my husband if he is driving.
Corrective Action:
The vehicle is a 2018 Ford Edge and has less than 100k miles on it. Car was leaking coolant and we took it to the dealership where they told us it was leaking coolant into cylinder 4 and was possibly a cracked head. They had an adjuster, from the warranty company, inspected the vehicle and the adjuster stated we needed a new motor on 2/20/23 then 3 days later, 2/23/23, the warranty company contacted the dealership and told them they revoked the engine swap. They stated it must be damaged by an internally lubricated part. The dealership also put in an appeal to the denial. We've been having a constant battle with the warranty since February 4th. My car was in shop for 36 consecutive days and has yet to be fixed. The vehicle can overheat due to the constant leak of coolant and catch on fire or potentially blow up the entire motor while operating. We have been in emotional distress, extreme financial distress and its attempted child endangerment. I take my vehicle to and from work and to pick up my 2 year old son from daycare. If the engine was to blow, we could crash or get stuck and it could be fatal to both my child and I and my husband if he is driving.
Additional Notes:
The vehicle is a 2018 Ford Edge and has less than 100k miles on it. Car was leaking coolant and we took it to the dealership where they told us it was leaking coolant into cylinder 4 and was possibly a cracked head. They had an adjuster, from the warranty company, inspected the vehicle and the adjuster stated we needed a new motor on 2/20/23 then 3 days later, 2/23/23, the warranty company contacted the dealership and told them they revoked the engine swap. They stated it must be damaged by an internally lubricated part. The dealership also put in an appeal to the denial. We've been having a constant battle with the warranty since February 4th. My car was in shop for 36 consecutive days and has yet to be fixed. The vehicle can overheat due to the constant leak of coolant and catch on fire or potentially blow up the entire motor while operating. We have been in emotional distress, extreme financial distress and its attempted child endangerment. I take my vehicle to and from work and to pick up my 2 year old son from daycare. If the engine was to blow, we could crash or get stuck and it could be fatal to both my child and I and my husband if he is driving.
Mfg Campaign: 11511940
Recall Date: Mar 15, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle is a 2018 Ford Edge and has less than 100k miles on it. Car was leaking coolant and we took it to the dealership where they told us it was leaking coolant into cylinder 4 and was possibly a cracked head. They had an adjuster, from the warranty company, inspected the vehicle and the adjuster stated we needed a new motor on 2/20/23 then 3 days later, 2/23/23, the warranty company contacted the dealership and told them they revoked the engine swap. They stated it must be damaged by an internally lubricated part. The dealership also put in an appeal to the denial. We've been having a constant battle with the warranty since February 4th. My car was in shop for 36 consecutive days and has yet to be fixed. The vehicle can overheat due to the constant leak of coolant and catch on fire or potentially blow up the entire motor while operating. We have been in emotional distress, extreme financial distress and its attempted child endangerment. I take my vehicle to and from work and to pick up my 2 year old son from daycare. If the engine was to blow, we could crash or get stuck and it could be fatal to both my child and I and my husband if he is driving.
Corrective Action:
The vehicle is a 2018 Ford Edge and has less than 100k miles on it. Car was leaking coolant and we took it to the dealership where they told us it was leaking coolant into cylinder 4 and was possibly a cracked head. They had an adjuster, from the warranty company, inspected the vehicle and the adjuster stated we needed a new motor on 2/20/23 then 3 days later, 2/23/23, the warranty company contacted the dealership and told them they revoked the engine swap. They stated it must be damaged by an internally lubricated part. The dealership also put in an appeal to the denial. We've been having a constant battle with the warranty since February 4th. My car was in shop for 36 consecutive days and has yet to be fixed. The vehicle can overheat due to the constant leak of coolant and catch on fire or potentially blow up the entire motor while operating. We have been in emotional distress, extreme financial distress and its attempted child endangerment. I take my vehicle to and from work and to pick up my 2 year old son from daycare. If the engine was to blow, we could crash or get stuck and it could be fatal to both my child and I and my husband if he is driving.
Additional Notes:
The vehicle is a 2018 Ford Edge and has less than 100k miles on it. Car was leaking coolant and we took it to the dealership where they told us it was leaking coolant into cylinder 4 and was possibly a cracked head. They had an adjuster, from the warranty company, inspected the vehicle and the adjuster stated we needed a new motor on 2/20/23 then 3 days later, 2/23/23, the warranty company contacted the dealership and told them they revoked the engine swap. They stated it must be damaged by an internally lubricated part. The dealership also put in an appeal to the denial. We've been having a constant battle with the warranty since February 4th. My car was in shop for 36 consecutive days and has yet to be fixed. The vehicle can overheat due to the constant leak of coolant and catch on fire or potentially blow up the entire motor while operating. We have been in emotional distress, extreme financial distress and its attempted child endangerment. I take my vehicle to and from work and to pick up my 2 year old son from daycare. If the engine was to blow, we could crash or get stuck and it could be fatal to both my child and I and my husband if he is driving.
Mfg Campaign: 11511940
Recall Date: Mar 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We purchased this used vehicle, a Ford Edge Titanium with an Ecoboost 2.0 engine on January 19, 2023 from the Kia Store in Clarksburg, Indiana. During the first 30 days while still under dealership warranty the Check Engine Light (CEL) lit up. A scan at a local repair shop on January 31, 2023 indicated a misfire on Cylinder 3. (p0303) When the CEL lit up again tech at the Kia dealership examined the vehicle on February 06, 2023 and said that nothing appeared to be wrong with the vehicle. When the CEL lit up again and we took the car back to the local repair shop who recommended all new spark plugs. That repair was performed. A few days later the CEL lit up again and a new ignition coil for cylinder 3 was recommended and that repair was performed. Recently, the CEL has lit up yrt sgsom and we also noticed that the vehicle is consuming coolant. There are no leaks and no coolant on the floor. After some research I discovered that these 2018 Ford Ecoboost engines appear to have a significant deaign flaw. In 2017 Ford stopped using a "closed deck" design in favor of an "open deck" design. Since then coolant intrusion into cylinders, mostly cylinders 2 and 4 have become commonplace. I understand that in 2022 Ford actually sent our a service bulletin (I think that is what it was) about this design flaw. I also understand that Ford routinely declines to cover the repairs if the vehicle is out of warranty, which we are. Unfortunately the indicated repair is a long block relacement. When we puchased the vehicle we also purchased a 3rd party extended warranty. If and when we suffer a breakdown that requires a replacement engine, the extended warranty covers the costs. Above and beyond the engine replacement costs, if this engine fails while we are driving it, the results could be catastrophic for us and others on the road.
Corrective Action:
We purchased this used vehicle, a Ford Edge Titanium with an Ecoboost 2.0 engine on January 19, 2023 from the Kia Store in Clarksburg, Indiana. During the first 30 days while still under dealership warranty the Check Engine Light (CEL) lit up. A scan at a local repair shop on January 31, 2023 indicated a misfire on Cylinder 3. (p0303) When the CEL lit up again tech at the Kia dealership examined the vehicle on February 06, 2023 and said that nothing appeared to be wrong with the vehicle. When the CEL lit up again and we took the car back to the local repair shop who recommended all new spark plugs. That repair was performed. A few days later the CEL lit up again and a new ignition coil for cylinder 3 was recommended and that repair was performed. Recently, the CEL has lit up yrt sgsom and we also noticed that the vehicle is consuming coolant. There are no leaks and no coolant on the floor. After some research I discovered that these 2018 Ford Ecoboost engines appear to have a significant deaign flaw. In 2017 Ford stopped using a "closed deck" design in favor of an "open deck" design. Since then coolant intrusion into cylinders, mostly cylinders 2 and 4 have become commonplace. I understand that in 2022 Ford actually sent our a service bulletin (I think that is what it was) about this design flaw. I also understand that Ford routinely declines to cover the repairs if the vehicle is out of warranty, which we are. Unfortunately the indicated repair is a long block relacement. When we puchased the vehicle we also purchased a 3rd party extended warranty. If and when we suffer a breakdown that requires a replacement engine, the extended warranty covers the costs. Above and beyond the engine replacement costs, if this engine fails while we are driving it, the results could be catastrophic for us and others on the road.
Additional Notes:
We purchased this used vehicle, a Ford Edge Titanium with an Ecoboost 2.0 engine on January 19, 2023 from the Kia Store in Clarksburg, Indiana. During the first 30 days while still under dealership warranty the Check Engine Light (CEL) lit up. A scan at a local repair shop on January 31, 2023 indicated a misfire on Cylinder 3. (p0303) When the CEL lit up again tech at the Kia dealership examined the vehicle on February 06, 2023 and said that nothing appeared to be wrong with the vehicle. When the CEL lit up again and we took the car back to the local repair shop who recommended all new spark plugs. That repair was performed. A few days later the CEL lit up again and a new ignition coil for cylinder 3 was recommended and that repair was performed. Recently, the CEL has lit up yrt sgsom and we also noticed that the vehicle is consuming coolant. There are no leaks and no coolant on the floor. After some research I discovered that these 2018 Ford Ecoboost engines appear to have a significant deaign flaw. In 2017 Ford stopped using a "closed deck" design in favor of an "open deck" design. Since then coolant intrusion into cylinders, mostly cylinders 2 and 4 have become commonplace. I understand that in 2022 Ford actually sent our a service bulletin (I think that is what it was) about this design flaw. I also understand that Ford routinely declines to cover the repairs if the vehicle is out of warranty, which we are. Unfortunately the indicated repair is a long block relacement. When we puchased the vehicle we also purchased a 3rd party extended warranty. If and when we suffer a breakdown that requires a replacement engine, the extended warranty covers the costs. Above and beyond the engine replacement costs, if this engine fails while we are driving it, the results could be catastrophic for us and others on the road.
Mfg Campaign: 11511950
Recall Date: Mar 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while his wife was driving approximately 45 MPH, the vehicle started to shake and vibrate violently. The vehicle was immediately driven to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The cause for the failure was unknown. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while his wife was driving approximately 45 MPH, the vehicle started to shake and vibrate violently. The vehicle was immediately driven to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The cause for the failure was unknown. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while his wife was driving approximately 45 MPH, the vehicle started to shake and vibrate violently. The vehicle was immediately driven to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The cause for the failure was unknown. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,000.
Mfg Campaign: 11511616
Recall Date: Mar 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I took my car in because the check engine light came on. I've been told that coolant is leaking in my engine and the only repair option is to replace the engine. When I did some research online, this is a known issue for the model/year of car. There are many reports of it happening. The cost of this is $10,000. I was not in an accident. I take excellent care of my car. This is a known manufacturer issue.
Corrective Action:
I took my car in because the check engine light came on. I've been told that coolant is leaking in my engine and the only repair option is to replace the engine. When I did some research online, this is a known issue for the model/year of car. There are many reports of it happening. The cost of this is $10,000. I was not in an accident. I take excellent care of my car. This is a known manufacturer issue.
Additional Notes:
I took my car in because the check engine light came on. I've been told that coolant is leaking in my engine and the only repair option is to replace the engine. When I did some research online, this is a known issue for the model/year of car. There are many reports of it happening. The cost of this is $10,000. I was not in an accident. I take excellent care of my car. This is a known manufacturer issue.
Mfg Campaign: 11510530
Recall Date: Mar 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into the engine - replacement of engine needed.
Corrective Action:
Coolant leaking into the engine - replacement of engine needed.
Additional Notes:
Coolant leaking into the engine - replacement of engine needed.
Mfg Campaign: 11510688
Recall Date: Mar 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving on interstate route 22 in Derry Twp. Pa. when the engine started to shake and the vehicle started to slow down , I know that there was a ford garage 2 mile down the road , and I managed to get the vehicle to the Ford garage. Upon inspection by the Ford service garage they informed me that there is coolant getting into the #2 cylinder of the 4 cylinder engine . They also informed me that it cannot be fixed and that the entire engine needs to be replaced . There is only 61,166 miles on the engine and Ford says that it is out of warranty and the owner is responsible for all repairs which comes to $7,121.01 . I have spoken to 3 Ford garages , TRI-STAR MOTERS , Blairsville, Pa. were my vehicle is , LATROBE FORD , and Greensburg FORD, and all three told me that they have seen this problem in there shop on the 4 cylinder Ford engines ! The service depts. stated that there is a defect in the engine blocks and that is why it has to be replaced vs repaired ! They said that Ford had a recall on some of the engines but not all. All these 4 cylinders Ford engines need to be recalled not just some of them ! It is obvious, just as in my case that most of these 4 cylinders are defective ! The engine warning light did not come on until I had almost complete engine failure and slowed down considerably . I am requesting the NTSB and the NHTSA to further expand the recall on these obviously defective engines. The vehicle owners should NOT be stuck paying over $7,000 for an obvious defect that Ford knows about and needs to take responsibility for ! THANK YOU IN ADVANCE !!!
Corrective Action:
I was driving on interstate route 22 in Derry Twp. Pa. when the engine started to shake and the vehicle started to slow down , I know that there was a ford garage 2 mile down the road , and I managed to get the vehicle to the Ford garage. Upon inspection by the Ford service garage they informed me that there is coolant getting into the #2 cylinder of the 4 cylinder engine . They also informed me that it cannot be fixed and that the entire engine needs to be replaced . There is only 61,166 miles on the engine and Ford says that it is out of warranty and the owner is responsible for all repairs which comes to $7,121.01 . I have spoken to 3 Ford garages , TRI-STAR MOTERS , Blairsville, Pa. were my vehicle is , LATROBE FORD , and Greensburg FORD, and all three told me that they have seen this problem in there shop on the 4 cylinder Ford engines ! The service depts. stated that there is a defect in the engine blocks and that is why it has to be replaced vs repaired ! They said that Ford had a recall on some of the engines but not all. All these 4 cylinders Ford engines need to be recalled not just some of them ! It is obvious, just as in my case that most of these 4 cylinders are defective ! The engine warning light did not come on until I had almost complete engine failure and slowed down considerably . I am requesting the NTSB and the NHTSA to further expand the recall on these obviously defective engines. The vehicle owners should NOT be stuck paying over $7,000 for an obvious defect that Ford knows about and needs to take responsibility for ! THANK YOU IN ADVANCE !!!
Additional Notes:
I was driving on interstate route 22 in Derry Twp. Pa. when the engine started to shake and the vehicle started to slow down , I know that there was a ford garage 2 mile down the road , and I managed to get the vehicle to the Ford garage. Upon inspection by the Ford service garage they informed me that there is coolant getting into the #2 cylinder of the 4 cylinder engine . They also informed me that it cannot be fixed and that the entire engine needs to be replaced . There is only 61,166 miles on the engine and Ford says that it is out of warranty and the owner is responsible for all repairs which comes to $7,121.01 . I have spoken to 3 Ford garages , TRI-STAR MOTERS , Blairsville, Pa. were my vehicle is , LATROBE FORD , and Greensburg FORD, and all three told me that they have seen this problem in there shop on the 4 cylinder Ford engines ! The service depts. stated that there is a defect in the engine blocks and that is why it has to be replaced vs repaired ! They said that Ford had a recall on some of the engines but not all. All these 4 cylinders Ford engines need to be recalled not just some of them ! It is obvious, just as in my case that most of these 4 cylinders are defective ! The engine warning light did not come on until I had almost complete engine failure and slowed down considerably . I am requesting the NTSB and the NHTSA to further expand the recall on these obviously defective engines. The vehicle owners should NOT be stuck paying over $7,000 for an obvious defect that Ford knows about and needs to take responsibility for ! THANK YOU IN ADVANCE !!!
Mfg Campaign: 11510037
Recall Date: Mar 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at approximately 60 MPH, the check engine warning light illuminated and started flashing. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The contact was informed that coolant was leaking into the engine. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at approximately 60 MPH, the check engine warning light illuminated and started flashing. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The contact was informed that coolant was leaking into the engine. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at approximately 60 MPH, the check engine warning light illuminated and started flashing. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The contact was informed that coolant was leaking into the engine. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 70,000.
Mfg Campaign: 11509896
Recall Date: Mar 2, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at approximately 60 MPH, the check engine warning light illuminated and started flashing. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The contact was informed that coolant was leaking into the engine. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at approximately 60 MPH, the check engine warning light illuminated and started flashing. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The contact was informed that coolant was leaking into the engine. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at approximately 60 MPH, the check engine warning light illuminated and started flashing. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The contact was informed that coolant was leaking into the engine. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 70,000.
Mfg Campaign: 11509896
Recall Date: Mar 2, 2023
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that a crack extending approximately 4 feet had developed in the large glass sunroof panel. The contact indicated that no object had struck the sunroof to cause the crack. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 74,600.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that a crack extending approximately 4 feet had developed in the large glass sunroof panel. The contact indicated that no object had struck the sunroof to cause the crack. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 74,600.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that a crack extending approximately 4 feet had developed in the large glass sunroof panel. The contact indicated that no object had struck the sunroof to cause the crack. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 74,600.
Mfg Campaign: 11509344
Recall Date: Feb 27, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the VIN for the failure. The failure mileage was 99,883.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the VIN for the failure. The failure mileage was 99,883.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the VIN for the failure. The failure mileage was 99,883.
Mfg Campaign: 11508897
Recall Date: Feb 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the VIN for the failure. The failure mileage was 99,883.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the VIN for the failure. The failure mileage was 99,883.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the VIN for the failure. The failure mileage was 99,883.
Mfg Campaign: 11508897
Recall Date: Feb 24, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury