Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant had leaked into the engine, caused by the eco boost system. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,574.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant had leaked into the engine, caused by the eco boost system. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,574.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant had leaked into the engine, caused by the eco boost system. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,574.
Mfg Campaign: 11530103
Recall Date: Jul 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant had leaked into the engine, caused by the eco boost system. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,574.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant had leaked into the engine, caused by the eco boost system. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,574.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant had leaked into the engine, caused by the eco boost system. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,574.
Mfg Campaign: 11530103
Recall Date: Jul 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am experiencing a coolant leak into the engine of my vehicle. I was told there was a recall for many 2015-2018 Ford Edge's but it seems mine is not one of them. This is exactly like the recall I see that is 20V469000. I am trying to find out how to get someone to look into my issue and see about getting me included in this recall or any others that are associated with coolant leaking into the engine.
Corrective Action:
I am experiencing a coolant leak into the engine of my vehicle. I was told there was a recall for many 2015-2018 Ford Edge's but it seems mine is not one of them. This is exactly like the recall I see that is 20V469000. I am trying to find out how to get someone to look into my issue and see about getting me included in this recall or any others that are associated with coolant leaking into the engine.
Additional Notes:
I am experiencing a coolant leak into the engine of my vehicle. I was told there was a recall for many 2015-2018 Ford Edge's but it seems mine is not one of them. This is exactly like the recall I see that is 20V469000. I am trying to find out how to get someone to look into my issue and see about getting me included in this recall or any others that are associated with coolant leaking into the engine.
Mfg Campaign: 11530180
Recall Date: Jul 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2018 Ford Edge 2.0L Ecoboost with approximately 68,000 miles on it. While driving the vehicle on June 12, 2023, the check engine light began to come on and off intermittently. During this time, the vehicle began to heavily shake and began to involuntarily jerk as though it was having issues moving forward. I took the vehicle straight to a Firestone where they ran diagnostic tests for 2 days. They tried replacing spark plugs but said that is not the issue. They recommended taking the vehicle to a dealership. An appointment was made and the car dropped off at a Ford dealership on June 21,2023. After running more tests, the dealership is stating that there is a manufacturing defect with the engine block which has caused coolant leakage into the engine, damaging the engine so extensively that it needs to be replaced. I was quoted around $8,000 for repairs. I have an extended warranty with a 3rd party company who is denying my claim due to the issue being a manufacturing issue. I have done research and found this to be a common issue with this year make and model and that the issue could cause a fire or catastrophic failure. After extensive research, it seems this is a common issue with owners of this make and model and this engine. There have been hundreds of complaints filed. This should be a recall as people can be severely hurt in the event of fire or catastrophic failure. And most people do not have nearly $10,000 to spend to replace an issue that is common and well known at this point. I have been without a vehicle for over 2 weeks now and have no idea if or how this vehicle will be repaired.
Corrective Action:
I have a 2018 Ford Edge 2.0L Ecoboost with approximately 68,000 miles on it. While driving the vehicle on June 12, 2023, the check engine light began to come on and off intermittently. During this time, the vehicle began to heavily shake and began to involuntarily jerk as though it was having issues moving forward. I took the vehicle straight to a Firestone where they ran diagnostic tests for 2 days. They tried replacing spark plugs but said that is not the issue. They recommended taking the vehicle to a dealership. An appointment was made and the car dropped off at a Ford dealership on June 21,2023. After running more tests, the dealership is stating that there is a manufacturing defect with the engine block which has caused coolant leakage into the engine, damaging the engine so extensively that it needs to be replaced. I was quoted around $8,000 for repairs. I have an extended warranty with a 3rd party company who is denying my claim due to the issue being a manufacturing issue. I have done research and found this to be a common issue with this year make and model and that the issue could cause a fire or catastrophic failure. After extensive research, it seems this is a common issue with owners of this make and model and this engine. There have been hundreds of complaints filed. This should be a recall as people can be severely hurt in the event of fire or catastrophic failure. And most people do not have nearly $10,000 to spend to replace an issue that is common and well known at this point. I have been without a vehicle for over 2 weeks now and have no idea if or how this vehicle will be repaired.
Additional Notes:
I have a 2018 Ford Edge 2.0L Ecoboost with approximately 68,000 miles on it. While driving the vehicle on June 12, 2023, the check engine light began to come on and off intermittently. During this time, the vehicle began to heavily shake and began to involuntarily jerk as though it was having issues moving forward. I took the vehicle straight to a Firestone where they ran diagnostic tests for 2 days. They tried replacing spark plugs but said that is not the issue. They recommended taking the vehicle to a dealership. An appointment was made and the car dropped off at a Ford dealership on June 21,2023. After running more tests, the dealership is stating that there is a manufacturing defect with the engine block which has caused coolant leakage into the engine, damaging the engine so extensively that it needs to be replaced. I was quoted around $8,000 for repairs. I have an extended warranty with a 3rd party company who is denying my claim due to the issue being a manufacturing issue. I have done research and found this to be a common issue with this year make and model and that the issue could cause a fire or catastrophic failure. After extensive research, it seems this is a common issue with owners of this make and model and this engine. There have been hundreds of complaints filed. This should be a recall as people can be severely hurt in the event of fire or catastrophic failure. And most people do not have nearly $10,000 to spend to replace an issue that is common and well known at this point. I have been without a vehicle for over 2 weeks now and have no idea if or how this vehicle will be repaired.
Mfg Campaign: 11529224
Recall Date: Jun 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Brought in for a check engine light on. They found that coolant was leaking into motor causing it to Misfire. Dealer said a new long block was the only fix. My car had 64k miles and it cost me $8438.58. The dealer stated that Ford won’t help with the cost because I haven’t bought enough Ford products (This is my 2nd) or had my vehicle serviced at a Ford dealer. The car is currently going back in the shop on Wednesday because the light went on again after a brand new motor was installed.
Corrective Action:
Brought in for a check engine light on. They found that coolant was leaking into motor causing it to Misfire. Dealer said a new long block was the only fix. My car had 64k miles and it cost me $8438.58. The dealer stated that Ford won’t help with the cost because I haven’t bought enough Ford products (This is my 2nd) or had my vehicle serviced at a Ford dealer. The car is currently going back in the shop on Wednesday because the light went on again after a brand new motor was installed.
Additional Notes:
Brought in for a check engine light on. They found that coolant was leaking into motor causing it to Misfire. Dealer said a new long block was the only fix. My car had 64k miles and it cost me $8438.58. The dealer stated that Ford won’t help with the cost because I haven’t bought enough Ford products (This is my 2nd) or had my vehicle serviced at a Ford dealer. The car is currently going back in the shop on Wednesday because the light went on again after a brand new motor was installed.
Mfg Campaign: 11528986
Recall Date: Jun 26, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I had a wreck in my 2018 ford edge. I hydroplaned. I got a concrete wall of a bridge. My front bumper was off. Under both headlights my car was demolished. Rear bumper and back hatch hit a metal railing My steering wheel airbag did not deploy. The only airbag in the whole car that deployed was underneath the steering wheel.
Corrective Action:
I had a wreck in my 2018 ford edge. I hydroplaned. I got a concrete wall of a bridge. My front bumper was off. Under both headlights my car was demolished. Rear bumper and back hatch hit a metal railing My steering wheel airbag did not deploy. The only airbag in the whole car that deployed was underneath the steering wheel.
Additional Notes:
I had a wreck in my 2018 ford edge. I hydroplaned. I got a concrete wall of a bridge. My front bumper was off. Under both headlights my car was demolished. Rear bumper and back hatch hit a metal railing My steering wheel airbag did not deploy. The only airbag in the whole car that deployed was underneath the steering wheel.
Mfg Campaign: 11528486
Recall Date: Jun 23, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the check engine warning light remained illuminated, and the vehicle drove rough. The vehicle was taken to the local mechanic who diagnosed that coolant had leaked into the engine and the engine long block needed to be replaced. The vehicle was later taken to the local dealer who confirmed that coolant had leaked into the engine and the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the check engine warning light remained illuminated, and the vehicle drove rough. The vehicle was taken to the local mechanic who diagnosed that coolant had leaked into the engine and the engine long block needed to be replaced. The vehicle was later taken to the local dealer who confirmed that coolant had leaked into the engine and the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the check engine warning light remained illuminated, and the vehicle drove rough. The vehicle was taken to the local mechanic who diagnosed that coolant had leaked into the engine and the engine long block needed to be replaced. The vehicle was later taken to the local dealer who confirmed that coolant had leaked into the engine and the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Mfg Campaign: 11528491
Recall Date: Jun 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle the check engine warning light illuminated. The vehicle was taken to the dealer and the transmission cable bushing, and the spark plugs were replaced, but the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that cylinder #3 was misfiring and that coolant had leaked into the engine and that the long blocked needed to replace, but the failure reoccurred. The manufacturer was contacted but no assistance was provided. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle the check engine warning light illuminated. The vehicle was taken to the dealer and the transmission cable bushing, and the spark plugs were replaced, but the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that cylinder #3 was misfiring and that coolant had leaked into the engine and that the long blocked needed to replace, but the failure reoccurred. The manufacturer was contacted but no assistance was provided. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle the check engine warning light illuminated. The vehicle was taken to the dealer and the transmission cable bushing, and the spark plugs were replaced, but the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that cylinder #3 was misfiring and that coolant had leaked into the engine and that the long blocked needed to replace, but the failure reoccurred. The manufacturer was contacted but no assistance was provided. The failure mileage was 120,000.
Mfg Campaign: 11528545
Recall Date: Jun 23, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the vehicle lost motive power. The contact was able to coast the vehicle to the side of the road. The vehicle failed to restart and was towed to an independent mechanic. The independent mechanic diagnosed that the wiring harness had become loosened and was chewed up by the idler pulley, causing a shortage in the PCM and the fuel sensors. The vehicle was repaired. Additionally, the contact stated that while driving two weeks later, the vehicle made abnormal rattling sounds. The vehicle was taken to several Pep Boys, and an independent mechanic, where it was diagnosed that the rattling was coming from the engine; however, the failure could not be duplicated. The contact received notice of Ford Campaign Number: 22N12, which she related to the failure. The dealer was contacted and informed the contact to schedule an appointment for a diagnostic test; however, the parts were not available for the repair. The vehicle was not diagnosed nor repaired. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken back to Pep Boys, who diagnosed that cylinder #2 was misfiring. Additionally, the contact was informed that there was no coolant in the vehicle. The contact stated that she replaced the cylinder and spark plugs herself; however, the vehicle was still experiencing abnormal coolant consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,000. The contact stated the vehicle was repaired at the owners expense of $650.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the vehicle lost motive power. The contact was able to coast the vehicle to the side of the road. The vehicle failed to restart and was towed to an independent mechanic. The independent mechanic diagnosed that the wiring harness had become loosened and was chewed up by the idler pulley, causing a shortage in the PCM and the fuel sensors. The vehicle was repaired. Additionally, the contact stated that while driving two weeks later, the vehicle made abnormal rattling sounds. The vehicle was taken to several Pep Boys, and an independent mechanic, where it was diagnosed that the rattling was coming from the engine; however, the failure could not be duplicated. The contact received notice of Ford Campaign Number: 22N12, which she related to the failure. The dealer was contacted and informed the contact to schedule an appointment for a diagnostic test; however, the parts were not available for the repair. The vehicle was not diagnosed nor repaired. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken back to Pep Boys, who diagnosed that cylinder #2 was misfiring. Additionally, the contact was informed that there was no coolant in the vehicle. The contact stated that she replaced the cylinder and spark plugs herself; however, the vehicle was still experiencing abnormal coolant consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,000. The contact stated the vehicle was repaired at the owners expense of $650.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the vehicle lost motive power. The contact was able to coast the vehicle to the side of the road. The vehicle failed to restart and was towed to an independent mechanic. The independent mechanic diagnosed that the wiring harness had become loosened and was chewed up by the idler pulley, causing a shortage in the PCM and the fuel sensors. The vehicle was repaired. Additionally, the contact stated that while driving two weeks later, the vehicle made abnormal rattling sounds. The vehicle was taken to several Pep Boys, and an independent mechanic, where it was diagnosed that the rattling was coming from the engine; however, the failure could not be duplicated. The contact received notice of Ford Campaign Number: 22N12, which she related to the failure. The dealer was contacted and informed the contact to schedule an appointment for a diagnostic test; however, the parts were not available for the repair. The vehicle was not diagnosed nor repaired. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken back to Pep Boys, who diagnosed that cylinder #2 was misfiring. Additionally, the contact was informed that there was no coolant in the vehicle. The contact stated that she replaced the cylinder and spark plugs herself; however, the vehicle was still experiencing abnormal coolant consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,000. The contact stated the vehicle was repaired at the owners expense of $650.
Mfg Campaign: 11528169
Recall Date: Jun 21, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the vehicle lost motive power. The contact was able to coast the vehicle to the side of the road. The vehicle failed to restart and was towed to an independent mechanic. The independent mechanic diagnosed that the wiring harness had become loosened and was chewed up by the idler pulley, causing a shortage in the PCM and the fuel sensors. The vehicle was repaired. Additionally, the contact stated that while driving two weeks later, the vehicle made abnormal rattling sounds. The vehicle was taken to several Pep Boys, and an independent mechanic, where it was diagnosed that the rattling was coming from the engine; however, the failure could not be duplicated. The contact received notice of Ford Campaign Number: 22N12, which she related to the failure. The dealer was contacted and informed the contact to schedule an appointment for a diagnostic test; however, the parts were not available for the repair. The vehicle was not diagnosed nor repaired. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken back to Pep Boys, who diagnosed that cylinder #2 was misfiring. Additionally, the contact was informed that there was no coolant in the vehicle. The contact stated that she replaced the cylinder and spark plugs herself; however, the vehicle was still experiencing abnormal coolant consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,000. The contact stated the vehicle was repaired at the owners expense of $650.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the vehicle lost motive power. The contact was able to coast the vehicle to the side of the road. The vehicle failed to restart and was towed to an independent mechanic. The independent mechanic diagnosed that the wiring harness had become loosened and was chewed up by the idler pulley, causing a shortage in the PCM and the fuel sensors. The vehicle was repaired. Additionally, the contact stated that while driving two weeks later, the vehicle made abnormal rattling sounds. The vehicle was taken to several Pep Boys, and an independent mechanic, where it was diagnosed that the rattling was coming from the engine; however, the failure could not be duplicated. The contact received notice of Ford Campaign Number: 22N12, which she related to the failure. The dealer was contacted and informed the contact to schedule an appointment for a diagnostic test; however, the parts were not available for the repair. The vehicle was not diagnosed nor repaired. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken back to Pep Boys, who diagnosed that cylinder #2 was misfiring. Additionally, the contact was informed that there was no coolant in the vehicle. The contact stated that she replaced the cylinder and spark plugs herself; however, the vehicle was still experiencing abnormal coolant consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,000. The contact stated the vehicle was repaired at the owners expense of $650.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the vehicle lost motive power. The contact was able to coast the vehicle to the side of the road. The vehicle failed to restart and was towed to an independent mechanic. The independent mechanic diagnosed that the wiring harness had become loosened and was chewed up by the idler pulley, causing a shortage in the PCM and the fuel sensors. The vehicle was repaired. Additionally, the contact stated that while driving two weeks later, the vehicle made abnormal rattling sounds. The vehicle was taken to several Pep Boys, and an independent mechanic, where it was diagnosed that the rattling was coming from the engine; however, the failure could not be duplicated. The contact received notice of Ford Campaign Number: 22N12, which she related to the failure. The dealer was contacted and informed the contact to schedule an appointment for a diagnostic test; however, the parts were not available for the repair. The vehicle was not diagnosed nor repaired. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken back to Pep Boys, who diagnosed that cylinder #2 was misfiring. Additionally, the contact was informed that there was no coolant in the vehicle. The contact stated that she replaced the cylinder and spark plugs herself; however, the vehicle was still experiencing abnormal coolant consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,000. The contact stated the vehicle was repaired at the owners expense of $650.
Mfg Campaign: 11528169
Recall Date: Jun 21, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The glass sunroof has spontaneous wavy cracking throughout 50% of the front portion. I am concerned about the integrity of the glass, as well as the safety of myself and passengers in the vehicle. There was no apparent point of impact; it appears to be a tempering/temperature issue. No warning lights, messages, etc. were present. I noticed the issue upon opening the shade screen below the roof, which I haven't opened for a few weeks. I am not sure of the exact date that the cracking began. I will keep a close eye on it to see if the surface area increases.
Corrective Action:
The glass sunroof has spontaneous wavy cracking throughout 50% of the front portion. I am concerned about the integrity of the glass, as well as the safety of myself and passengers in the vehicle. There was no apparent point of impact; it appears to be a tempering/temperature issue. No warning lights, messages, etc. were present. I noticed the issue upon opening the shade screen below the roof, which I haven't opened for a few weeks. I am not sure of the exact date that the cracking began. I will keep a close eye on it to see if the surface area increases.
Additional Notes:
The glass sunroof has spontaneous wavy cracking throughout 50% of the front portion. I am concerned about the integrity of the glass, as well as the safety of myself and passengers in the vehicle. There was no apparent point of impact; it appears to be a tempering/temperature issue. No warning lights, messages, etc. were present. I noticed the issue upon opening the shade screen below the roof, which I haven't opened for a few weeks. I am not sure of the exact date that the cracking began. I will keep a close eye on it to see if the surface area increases.
Mfg Campaign: 11527884
Recall Date: Jun 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 ford edge coolant has hairline cracks which caused coolant to leak into the engine. I was unaware of this until it was taken to a Ford service center when the check engine light came on. Ford knows about this and has a bulletin out for it. The engine is burning this coolant and it could cause the engine to overheat.
Corrective Action:
My 2018 ford edge coolant has hairline cracks which caused coolant to leak into the engine. I was unaware of this until it was taken to a Ford service center when the check engine light came on. Ford knows about this and has a bulletin out for it. The engine is burning this coolant and it could cause the engine to overheat.
Additional Notes:
My 2018 ford edge coolant has hairline cracks which caused coolant to leak into the engine. I was unaware of this until it was taken to a Ford service center when the check engine light came on. Ford knows about this and has a bulletin out for it. The engine is burning this coolant and it could cause the engine to overheat.
Mfg Campaign: 11527093
Recall Date: Jun 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at various speeds, the check engine warning light would intermittently flash on the instrument panel. Over time, the vehicle began to shudder at start up with the temperature gauge warning symbol flashing on the instrument panel. The contact's father inspected the vehicle and discovered that the coolant reservoir was empty. The vehicle was taken to the dealer and the contact was informed that the engine block had cracked, and the engine needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN regarding the failure. The vehicle was not repaired. The failure mileage was approximately 23,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at various speeds, the check engine warning light would intermittently flash on the instrument panel. Over time, the vehicle began to shudder at start up with the temperature gauge warning symbol flashing on the instrument panel. The contact's father inspected the vehicle and discovered that the coolant reservoir was empty. The vehicle was taken to the dealer and the contact was informed that the engine block had cracked, and the engine needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN regarding the failure. The vehicle was not repaired. The failure mileage was approximately 23,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at various speeds, the check engine warning light would intermittently flash on the instrument panel. Over time, the vehicle began to shudder at start up with the temperature gauge warning symbol flashing on the instrument panel. The contact's father inspected the vehicle and discovered that the coolant reservoir was empty. The vehicle was taken to the dealer and the contact was informed that the engine block had cracked, and the engine needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN regarding the failure. The vehicle was not repaired. The failure mileage was approximately 23,000.
Mfg Campaign: 11525791
Recall Date: Jun 7, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at various speeds, the check engine warning light would intermittently flash on the instrument panel. Over time, the vehicle began to shudder at start up with the temperature gauge warning symbol flashing on the instrument panel. The contact's father inspected the vehicle and discovered that the coolant reservoir was empty. The vehicle was taken to the dealer and the contact was informed that the engine block had cracked, and the engine needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN regarding the failure. The vehicle was not repaired. The failure mileage was approximately 23,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at various speeds, the check engine warning light would intermittently flash on the instrument panel. Over time, the vehicle began to shudder at start up with the temperature gauge warning symbol flashing on the instrument panel. The contact's father inspected the vehicle and discovered that the coolant reservoir was empty. The vehicle was taken to the dealer and the contact was informed that the engine block had cracked, and the engine needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN regarding the failure. The vehicle was not repaired. The failure mileage was approximately 23,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at various speeds, the check engine warning light would intermittently flash on the instrument panel. Over time, the vehicle began to shudder at start up with the temperature gauge warning symbol flashing on the instrument panel. The contact's father inspected the vehicle and discovered that the coolant reservoir was empty. The vehicle was taken to the dealer and the contact was informed that the engine block had cracked, and the engine needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN regarding the failure. The vehicle was not repaired. The failure mileage was approximately 23,000.
Mfg Campaign: 11525791
Recall Date: Jun 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ignition coil and spark plugs. The vehicle was repaired, but the failure reoccurred an additional four times before the vehicle was taken to the dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 64,800.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ignition coil and spark plugs. The vehicle was repaired, but the failure reoccurred an additional four times before the vehicle was taken to the dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 64,800.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ignition coil and spark plugs. The vehicle was repaired, but the failure reoccurred an additional four times before the vehicle was taken to the dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 64,800.
Mfg Campaign: 11525918
Recall Date: Jun 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car was mis-firing, AutoZone ran a diagnostic test and said it was the #2 cylinder. We replaced all of the spark plugs and cylinders and it was still mis-firing. O’Reilly’s ran a diagnostic test and said it was the #2 and #3 cylinders. I was then driving to the store and got a warning message that the car was overheating. I stopped and we looked and there was no coolant. We contacted a local mechanic who said he had seen this problem before in other Ford Edge’s that the coolant was leaking into the cylinders and when the car warmed up and burned off the coolant it ran like it was not mis-firing, and that is exactly what my Ford Edge was doing. We were told by the Ford dealership that we would need to replace the long block and Ford was not issuing a recall because this particular Edge was not made at a certain plant. Well they need to include the plant where this Edge was made because it has the same coolant intrusion problem.
Corrective Action:
My car was mis-firing, AutoZone ran a diagnostic test and said it was the #2 cylinder. We replaced all of the spark plugs and cylinders and it was still mis-firing. O’Reilly’s ran a diagnostic test and said it was the #2 and #3 cylinders. I was then driving to the store and got a warning message that the car was overheating. I stopped and we looked and there was no coolant. We contacted a local mechanic who said he had seen this problem before in other Ford Edge’s that the coolant was leaking into the cylinders and when the car warmed up and burned off the coolant it ran like it was not mis-firing, and that is exactly what my Ford Edge was doing. We were told by the Ford dealership that we would need to replace the long block and Ford was not issuing a recall because this particular Edge was not made at a certain plant. Well they need to include the plant where this Edge was made because it has the same coolant intrusion problem.
Additional Notes:
My car was mis-firing, AutoZone ran a diagnostic test and said it was the #2 cylinder. We replaced all of the spark plugs and cylinders and it was still mis-firing. O’Reilly’s ran a diagnostic test and said it was the #2 and #3 cylinders. I was then driving to the store and got a warning message that the car was overheating. I stopped and we looked and there was no coolant. We contacted a local mechanic who said he had seen this problem before in other Ford Edge’s that the coolant was leaking into the cylinders and when the car warmed up and burned off the coolant it ran like it was not mis-firing, and that is exactly what my Ford Edge was doing. We were told by the Ford dealership that we would need to replace the long block and Ford was not issuing a recall because this particular Edge was not made at a certain plant. Well they need to include the plant where this Edge was made because it has the same coolant intrusion problem.
Mfg Campaign: 11525418
Recall Date: Jun 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2.0L EcoBoost engine is having the coolant intrusion into the cylinder issue that Ford has acknowledge in a technical service bulletin, but is not doing anything about it. There is a design flaw with this engine and Ford has redesigned in in later years, but has not issued a recall. The coolant reservoir is getting low and there are no signs of leak under the vehicle as it is leaking into the cylinder. I was getting DTCs for cylinder 2 misfire and my car would shake on startup some times. I changed the spark plugs and ignition packs at 100k and noticed that the cylinder 2 spark plugged looked more brown/burnt (it was burning coolant in the cylinder) than he other 3. The coolant has been low (below the min mark) and I have topped it off 3 times already as the issue keeps reoccurring. Coolant in the cylinder is an issue and low coolant could cause the engine to overheat and blow at any point and could be a catastrophic accident waiting to happen. I spoke about the symptoms over the phone to the service guy at my local Ford dealer and he was already familiar with this issue and confident that I have it based on our conversation. I have plans to take it to my mechanic to have them inspect it as well as the dealer.
Corrective Action:
My 2.0L EcoBoost engine is having the coolant intrusion into the cylinder issue that Ford has acknowledge in a technical service bulletin, but is not doing anything about it. There is a design flaw with this engine and Ford has redesigned in in later years, but has not issued a recall. The coolant reservoir is getting low and there are no signs of leak under the vehicle as it is leaking into the cylinder. I was getting DTCs for cylinder 2 misfire and my car would shake on startup some times. I changed the spark plugs and ignition packs at 100k and noticed that the cylinder 2 spark plugged looked more brown/burnt (it was burning coolant in the cylinder) than he other 3. The coolant has been low (below the min mark) and I have topped it off 3 times already as the issue keeps reoccurring. Coolant in the cylinder is an issue and low coolant could cause the engine to overheat and blow at any point and could be a catastrophic accident waiting to happen. I spoke about the symptoms over the phone to the service guy at my local Ford dealer and he was already familiar with this issue and confident that I have it based on our conversation. I have plans to take it to my mechanic to have them inspect it as well as the dealer.
Additional Notes:
My 2.0L EcoBoost engine is having the coolant intrusion into the cylinder issue that Ford has acknowledge in a technical service bulletin, but is not doing anything about it. There is a design flaw with this engine and Ford has redesigned in in later years, but has not issued a recall. The coolant reservoir is getting low and there are no signs of leak under the vehicle as it is leaking into the cylinder. I was getting DTCs for cylinder 2 misfire and my car would shake on startup some times. I changed the spark plugs and ignition packs at 100k and noticed that the cylinder 2 spark plugged looked more brown/burnt (it was burning coolant in the cylinder) than he other 3. The coolant has been low (below the min mark) and I have topped it off 3 times already as the issue keeps reoccurring. Coolant in the cylinder is an issue and low coolant could cause the engine to overheat and blow at any point and could be a catastrophic accident waiting to happen. I spoke about the symptoms over the phone to the service guy at my local Ford dealer and he was already familiar with this issue and confident that I have it based on our conversation. I have plans to take it to my mechanic to have them inspect it as well as the dealer.
Mfg Campaign: 11525142
Recall Date: Jun 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Please Note: I filed a previous complaint (#11511950) on 03/15/2023. Please refer to Ford Technical Service Bulletin TSB 22-2229 issued in June 2022 regarding coolant intrusion into cylinder head on 2017 - 2020 Ford Ecoboost 2.0L engines. Due to a faulty design all of these engines are all destined for total failure. In their own technical service bulletin Ford describes the appropriate fix as total engine replacement. Because of what should surely be considered Ford's manufacturing defect, coolant inevitably intrudes into the cylinder head(s) mixing coolant with the fuel. Once this has begun it is only a matter of time before the engine fails. If such a total engine failure (hydrolock) occurrs at speed the results could be catastrophic, leading to deaths and injuries. Under these circumstances it is difficult to understand why there has not been a recal on these faulty engines. Further, Ford has already offered owners of Ford vehicles with the Ecoboost 1.5L engines, subject to the same problem for the same reason, total engine replacement regardless of mileage.
Corrective Action:
Please Note: I filed a previous complaint (#11511950) on 03/15/2023. Please refer to Ford Technical Service Bulletin TSB 22-2229 issued in June 2022 regarding coolant intrusion into cylinder head on 2017 - 2020 Ford Ecoboost 2.0L engines. Due to a faulty design all of these engines are all destined for total failure. In their own technical service bulletin Ford describes the appropriate fix as total engine replacement. Because of what should surely be considered Ford's manufacturing defect, coolant inevitably intrudes into the cylinder head(s) mixing coolant with the fuel. Once this has begun it is only a matter of time before the engine fails. If such a total engine failure (hydrolock) occurrs at speed the results could be catastrophic, leading to deaths and injuries. Under these circumstances it is difficult to understand why there has not been a recal on these faulty engines. Further, Ford has already offered owners of Ford vehicles with the Ecoboost 1.5L engines, subject to the same problem for the same reason, total engine replacement regardless of mileage.
Additional Notes:
Please Note: I filed a previous complaint (#11511950) on 03/15/2023. Please refer to Ford Technical Service Bulletin TSB 22-2229 issued in June 2022 regarding coolant intrusion into cylinder head on 2017 - 2020 Ford Ecoboost 2.0L engines. Due to a faulty design all of these engines are all destined for total failure. In their own technical service bulletin Ford describes the appropriate fix as total engine replacement. Because of what should surely be considered Ford's manufacturing defect, coolant inevitably intrudes into the cylinder head(s) mixing coolant with the fuel. Once this has begun it is only a matter of time before the engine fails. If such a total engine failure (hydrolock) occurrs at speed the results could be catastrophic, leading to deaths and injuries. Under these circumstances it is difficult to understand why there has not been a recal on these faulty engines. Further, Ford has already offered owners of Ford vehicles with the Ecoboost 1.5L engines, subject to the same problem for the same reason, total engine replacement regardless of mileage.
Mfg Campaign: 11525225
Recall Date: Jun 3, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that during the past winter, whenever the vehicle was stopped at a traffic light or stop sign, the heater would blow out cold air through the vents. The contact stated that later the check engine warning light would become illuminated, and the vehicle would start to make abnormal engine sounds as if the engine was chugging. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant was leaking into cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 73,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that during the past winter, whenever the vehicle was stopped at a traffic light or stop sign, the heater would blow out cold air through the vents. The contact stated that later the check engine warning light would become illuminated, and the vehicle would start to make abnormal engine sounds as if the engine was chugging. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant was leaking into cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 73,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that during the past winter, whenever the vehicle was stopped at a traffic light or stop sign, the heater would blow out cold air through the vents. The contact stated that later the check engine warning light would become illuminated, and the vehicle would start to make abnormal engine sounds as if the engine was chugging. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant was leaking into cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 73,000.
Mfg Campaign: 11524475
Recall Date: May 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Question 1 answer: Last month, the check engine light on my 2018 Ford Edge came on. So, we took it to the Ford dealership for repairs 0n 5/3/2023. The service center said that there was a problem with one of the spark plugs and replaced it. The cost was $193.47. Following the repair, the check engine light was reset and the car ran smoothly. I took the car on a trip and drove it around 1,000 miles. The check engine light came on again. I returned the car to the same dealership service center on 5/26/2023. Ford told me (see receipt) there was a code P0302 and P0316 and indicated cylinder #2 was misfiring. Receipt said checked all cylinders and pistons for discoloration. Cylinder #2 was badly discolored. Vehicle has coolant intrusion in cylinders - needs motor. This bill was $180. Service desk personnel asked whether I had an extended warranty since vehicle was at 68,352 miles. I said, "no." Service desk told me that I needed a new motor and the cost would be around $10,000! Service desk also told me that this was a common problem with several Ford models including the Edge, Focus, and Fusion. Yes, it is available for inspection upon request unless we sell or trade it. Question 2: The only safety issue may be that I could have been out on the road if the engine failed. Question 3: See Question 1 answer and attached receipt from car dealership service center Question 4: No, unless you consider the Ford dealership service center as "the manufacturer." Question 5: Prior to each car dealership service center visit, the car ran rough upon starting and the check engine light came on and stayed on until it went to the repair shop. It takes time to get an appointment scheduled. So, each time the situation occurred, it took approximately one week to schedule a repair visit. Also, please note that the address shown on the dealership receipt is my previous address. I've entered my current address where prompted.
Corrective Action:
Question 1 answer: Last month, the check engine light on my 2018 Ford Edge came on. So, we took it to the Ford dealership for repairs 0n 5/3/2023. The service center said that there was a problem with one of the spark plugs and replaced it. The cost was $193.47. Following the repair, the check engine light was reset and the car ran smoothly. I took the car on a trip and drove it around 1,000 miles. The check engine light came on again. I returned the car to the same dealership service center on 5/26/2023. Ford told me (see receipt) there was a code P0302 and P0316 and indicated cylinder #2 was misfiring. Receipt said checked all cylinders and pistons for discoloration. Cylinder #2 was badly discolored. Vehicle has coolant intrusion in cylinders - needs motor. This bill was $180. Service desk personnel asked whether I had an extended warranty since vehicle was at 68,352 miles. I said, "no." Service desk told me that I needed a new motor and the cost would be around $10,000! Service desk also told me that this was a common problem with several Ford models including the Edge, Focus, and Fusion. Yes, it is available for inspection upon request unless we sell or trade it. Question 2: The only safety issue may be that I could have been out on the road if the engine failed. Question 3: See Question 1 answer and attached receipt from car dealership service center Question 4: No, unless you consider the Ford dealership service center as "the manufacturer." Question 5: Prior to each car dealership service center visit, the car ran rough upon starting and the check engine light came on and stayed on until it went to the repair shop. It takes time to get an appointment scheduled. So, each time the situation occurred, it took approximately one week to schedule a repair visit. Also, please note that the address shown on the dealership receipt is my previous address. I've entered my current address where prompted.
Additional Notes:
Question 1 answer: Last month, the check engine light on my 2018 Ford Edge came on. So, we took it to the Ford dealership for repairs 0n 5/3/2023. The service center said that there was a problem with one of the spark plugs and replaced it. The cost was $193.47. Following the repair, the check engine light was reset and the car ran smoothly. I took the car on a trip and drove it around 1,000 miles. The check engine light came on again. I returned the car to the same dealership service center on 5/26/2023. Ford told me (see receipt) there was a code P0302 and P0316 and indicated cylinder #2 was misfiring. Receipt said checked all cylinders and pistons for discoloration. Cylinder #2 was badly discolored. Vehicle has coolant intrusion in cylinders - needs motor. This bill was $180. Service desk personnel asked whether I had an extended warranty since vehicle was at 68,352 miles. I said, "no." Service desk told me that I needed a new motor and the cost would be around $10,000! Service desk also told me that this was a common problem with several Ford models including the Edge, Focus, and Fusion. Yes, it is available for inspection upon request unless we sell or trade it. Question 2: The only safety issue may be that I could have been out on the road if the engine failed. Question 3: See Question 1 answer and attached receipt from car dealership service center Question 4: No, unless you consider the Ford dealership service center as "the manufacturer." Question 5: Prior to each car dealership service center visit, the car ran rough upon starting and the check engine light came on and stayed on until it went to the repair shop. It takes time to get an appointment scheduled. So, each time the situation occurred, it took approximately one week to schedule a repair visit. Also, please note that the address shown on the dealership receipt is my previous address. I've entered my current address where prompted.
Mfg Campaign: 11524123
Recall Date: May 27, 2023
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