Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
PARKING BRAKE
Potential Consequences:
The parking brake flashed a message that it had limited function. Then the message said the parking brake was on. I pulled to the side of the road and then could not release the parking brake or operate the vehicle.
Corrective Action:
The parking brake flashed a message that it had limited function. Then the message said the parking brake was on. I pulled to the side of the road and then could not release the parking brake or operate the vehicle.
Additional Notes:
The parking brake flashed a message that it had limited function. Then the message said the parking brake was on. I pulled to the side of the road and then could not release the parking brake or operate the vehicle.
Mfg Campaign: 11424078
Recall Date: Jul 9, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The steering wheel will click softly and act like it skipped a tooth on a gear. I am told I could lose steering control all together and its possible to just lock up as I'm driving which could lead to an accident or worse. Estimated repairs are from $2300.00 to $ 3000.00 + taxes. From research it appears this has been a problem across multiple models of Ford products from the time this system was initially installed back in 2008.
Corrective Action:
The steering wheel will click softly and act like it skipped a tooth on a gear. I am told I could lose steering control all together and its possible to just lock up as I'm driving which could lead to an accident or worse. Estimated repairs are from $2300.00 to $ 3000.00 + taxes. From research it appears this has been a problem across multiple models of Ford products from the time this system was initially installed back in 2008.
Additional Notes:
The steering wheel will click softly and act like it skipped a tooth on a gear. I am told I could lose steering control all together and its possible to just lock up as I'm driving which could lead to an accident or worse. Estimated repairs are from $2300.00 to $ 3000.00 + taxes. From research it appears this has been a problem across multiple models of Ford products from the time this system was initially installed back in 2008.
Mfg Campaign: 11423316
Recall Date: Jul 3, 2021
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Repeated 'misfire in cylinder 2' error code - from what i've seen online, this may mean that coolant is leaking into the engine block and can cause total engine failure. about 77,000 miles currently. Will be taking to dealership in a couple days, as it's a repeated issue and the dealership staff member we talked to said i shouldn't be driving the car, which we just bought in March 2021 from a used car Ford dealership.
Corrective Action:
Repeated 'misfire in cylinder 2' error code - from what i've seen online, this may mean that coolant is leaking into the engine block and can cause total engine failure. about 77,000 miles currently. Will be taking to dealership in a couple days, as it's a repeated issue and the dealership staff member we talked to said i shouldn't be driving the car, which we just bought in March 2021 from a used car Ford dealership.
Additional Notes:
Repeated 'misfire in cylinder 2' error code - from what i've seen online, this may mean that coolant is leaking into the engine block and can cause total engine failure. about 77,000 miles currently. Will be taking to dealership in a couple days, as it's a repeated issue and the dealership staff member we talked to said i shouldn't be driving the car, which we just bought in March 2021 from a used car Ford dealership.
Mfg Campaign: 11422448
Recall Date: Jun 26, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
10162071 Manufacturer Communication Number: TSB 19-2208 Summary Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
Corrective Action:
10162071 Manufacturer Communication Number: TSB 19-2208 Summary Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
Additional Notes:
10162071 Manufacturer Communication Number: TSB 19-2208 Summary Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
Mfg Campaign: 11422123
Recall Date: Jun 24, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Lift gate motorized lift cylinder failed to hold the lift gate open while accessing the compartment. Lift gate reversed and you could not stop it by pushing up on the lift gate. Made an appointment at the Ford dealership and they checked the issue out and they confirmed the problem was with the lift cylinder No warning lamps or messages appeared when this happens. Lift gate would not reverse while coming down when up hand pressure was being applied. Serious issue for trapping a person under the lift gate.
Corrective Action:
Lift gate motorized lift cylinder failed to hold the lift gate open while accessing the compartment. Lift gate reversed and you could not stop it by pushing up on the lift gate. Made an appointment at the Ford dealership and they checked the issue out and they confirmed the problem was with the lift cylinder No warning lamps or messages appeared when this happens. Lift gate would not reverse while coming down when up hand pressure was being applied. Serious issue for trapping a person under the lift gate.
Additional Notes:
Lift gate motorized lift cylinder failed to hold the lift gate open while accessing the compartment. Lift gate reversed and you could not stop it by pushing up on the lift gate. Made an appointment at the Ford dealership and they checked the issue out and they confirmed the problem was with the lift cylinder No warning lamps or messages appeared when this happens. Lift gate would not reverse while coming down when up hand pressure was being applied. Serious issue for trapping a person under the lift gate.
Mfg Campaign: 11421981
Recall Date: Jun 23, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Potential Consequences:
Lift gate motorized lift cylinder failed to hold the lift gate open while accessing the compartment. Lift gate reversed and you could not stop it by pushing up on the lift gate. Made an appointment at the Ford dealership and they checked the issue out and they confirmed the problem was with the lift cylinder No warning lamps or messages appeared when this happens. Lift gate would not reverse while coming down when up hand pressure was being applied. Serious issue for trapping a person under the lift gate.
Corrective Action:
Lift gate motorized lift cylinder failed to hold the lift gate open while accessing the compartment. Lift gate reversed and you could not stop it by pushing up on the lift gate. Made an appointment at the Ford dealership and they checked the issue out and they confirmed the problem was with the lift cylinder No warning lamps or messages appeared when this happens. Lift gate would not reverse while coming down when up hand pressure was being applied. Serious issue for trapping a person under the lift gate.
Additional Notes:
Lift gate motorized lift cylinder failed to hold the lift gate open while accessing the compartment. Lift gate reversed and you could not stop it by pushing up on the lift gate. Made an appointment at the Ford dealership and they checked the issue out and they confirmed the problem was with the lift cylinder No warning lamps or messages appeared when this happens. Lift gate would not reverse while coming down when up hand pressure was being applied. Serious issue for trapping a person under the lift gate.
Mfg Campaign: 11421981
Recall Date: Jun 23, 2021
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the driver’s and passenger’s side seat adjustment rails had sharp edges. Due to the seat tracks sharp edges, the contact punctured her left leg on the track upon entering the vehicle. The contact sought medical treatment for her injury and was treated for an infection to the wound on her left leg. The contact went to the dealer and notified them of the issue. The dealer decided to place tape on the edges of both seat adjustment tracks to prevent any further injuries. The manufacturer was notified of the failure but offered no further assistance. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the driver’s and passenger’s side seat adjustment rails had sharp edges. Due to the seat tracks sharp edges, the contact punctured her left leg on the track upon entering the vehicle. The contact sought medical treatment for her injury and was treated for an infection to the wound on her left leg. The contact went to the dealer and notified them of the issue. The dealer decided to place tape on the edges of both seat adjustment tracks to prevent any further injuries. The manufacturer was notified of the failure but offered no further assistance. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the driver’s and passenger’s side seat adjustment rails had sharp edges. Due to the seat tracks sharp edges, the contact punctured her left leg on the track upon entering the vehicle. The contact sought medical treatment for her injury and was treated for an infection to the wound on her left leg. The contact went to the dealer and notified them of the issue. The dealer decided to place tape on the edges of both seat adjustment tracks to prevent any further injuries. The manufacturer was notified of the failure but offered no further assistance. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11420534
Recall Date: Jun 11, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving 35 mph and depressing the brake pedal, the vehicle continued moving forward. The contact stated there was no warning light illuminated. The contact stated she continued to depress on the brake pedal to the floor and the vehicle slowed to a stop. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer twice and it was confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving 35 mph and depressing the brake pedal, the vehicle continued moving forward. The contact stated there was no warning light illuminated. The contact stated she continued to depress on the brake pedal to the floor and the vehicle slowed to a stop. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer twice and it was confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving 35 mph and depressing the brake pedal, the vehicle continued moving forward. The contact stated there was no warning light illuminated. The contact stated she continued to depress on the brake pedal to the floor and the vehicle slowed to a stop. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer twice and it was confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 10,000.
Mfg Campaign: 11419145
Recall Date: Jun 1, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving 35 mph and depressing the brake pedal, the vehicle continued moving forward. The contact stated there was no warning light illuminated. The contact stated she continued to depress on the brake pedal to the floor and the vehicle slowed to a stop. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer twice and it was confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving 35 mph and depressing the brake pedal, the vehicle continued moving forward. The contact stated there was no warning light illuminated. The contact stated she continued to depress on the brake pedal to the floor and the vehicle slowed to a stop. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer twice and it was confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving 35 mph and depressing the brake pedal, the vehicle continued moving forward. The contact stated there was no warning light illuminated. The contact stated she continued to depress on the brake pedal to the floor and the vehicle slowed to a stop. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer twice and it was confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 10,000.
Mfg Campaign: 11419145
Recall Date: Jun 1, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
2018 Ford Edge Sport AWD, 7600 miles +/-. While driving home my wife experienced an Adaptive Steering fault with the steering wheel misaligned about 20 Deg clockwise (pictures available). Upon arrival I confirmed the fault which cleared by turning the steering wheel back and forth several times. The next morning the fault reappeared. Also the driver's seat belt fails to latch properly, takes several attempts and the driver's door is difficult to open from inside. Took car into the dealership for inspections, replacing the steering wheel assembly and the seat belt assembly, realigned driver’s door. Vehicle has been repaired.
Corrective Action:
2018 Ford Edge Sport AWD, 7600 miles +/-. While driving home my wife experienced an Adaptive Steering fault with the steering wheel misaligned about 20 Deg clockwise (pictures available). Upon arrival I confirmed the fault which cleared by turning the steering wheel back and forth several times. The next morning the fault reappeared. Also the driver's seat belt fails to latch properly, takes several attempts and the driver's door is difficult to open from inside. Took car into the dealership for inspections, replacing the steering wheel assembly and the seat belt assembly, realigned driver’s door. Vehicle has been repaired.
Additional Notes:
2018 Ford Edge Sport AWD, 7600 miles +/-. While driving home my wife experienced an Adaptive Steering fault with the steering wheel misaligned about 20 Deg clockwise (pictures available). Upon arrival I confirmed the fault which cleared by turning the steering wheel back and forth several times. The next morning the fault reappeared. Also the driver's seat belt fails to latch properly, takes several attempts and the driver's door is difficult to open from inside. Took car into the dealership for inspections, replacing the steering wheel assembly and the seat belt assembly, realigned driver’s door. Vehicle has been repaired.
Mfg Campaign: 11419084
Recall Date: May 31, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Potential Consequences:
1. The lift gate has come down on top of me several times. I've had bruising on my legs and a headache because of the gate hitting me in the head. 2. There is an anti-freeze odor inside the car intermittently. The dealer tested for leaks but it was inconclusive. I'm taking it back to be tested again this week. 3. On two occasions, the navigation system has given verbal directions different than what it shows on the screen. The first time I thought I heard wrong. But the second time it happened I knew it wasn't my hearing. I have an appointment with the dealer to address this.
Corrective Action:
1. The lift gate has come down on top of me several times. I've had bruising on my legs and a headache because of the gate hitting me in the head. 2. There is an anti-freeze odor inside the car intermittently. The dealer tested for leaks but it was inconclusive. I'm taking it back to be tested again this week. 3. On two occasions, the navigation system has given verbal directions different than what it shows on the screen. The first time I thought I heard wrong. But the second time it happened I knew it wasn't my hearing. I have an appointment with the dealer to address this.
Additional Notes:
1. The lift gate has come down on top of me several times. I've had bruising on my legs and a headache because of the gate hitting me in the head. 2. There is an anti-freeze odor inside the car intermittently. The dealer tested for leaks but it was inconclusive. I'm taking it back to be tested again this week. 3. On two occasions, the navigation system has given verbal directions different than what it shows on the screen. The first time I thought I heard wrong. But the second time it happened I knew it wasn't my hearing. I have an appointment with the dealer to address this.
Mfg Campaign: 11418657
Recall Date: May 26, 2021
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Sun/panoramic glass roof shattered for no reason.
Corrective Action:
Sun/panoramic glass roof shattered for no reason.
Additional Notes:
Sun/panoramic glass roof shattered for no reason.
Mfg Campaign: 11417836
Recall Date: May 19, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY 2018 FORD EDGE HAD THE CHECK ENGINE LIGHT ILLUMINATE RECENTLY ONE MORNING WHEN I STARTED THE ENGINE. THE ENGINE HAD A ROUGH IDLE/CHUGGING AND WHITE SMOKE FROM THE EXHAUST THAT ALSO OCCURRED WHEN THE ENGINE LIGHT ILLUMINATED. I SHUT THE ENGINE DOWN, AND RESTARTED THE ENGINE TO SEE IF THE ISSUE WOULD REPLICATE, WHICH IT DID, BUT NOT AS EXTREME. I HAD TAKEN MY VEHICLE INTO THE LOCAL FORD DEALERSHIP ABOUT SIX PRIOR TO THIS INCIDENT FOR A FAULTY FUEL VALVE, AND THE FORD EDGE ACTED THE SAME WAY, EXCEPT THAT THE VEHICLE ENGINE WOULD ALSO CHUG AFTER REFUELING, WHICH IT DIDN'T DO WITH THIS CURRENT ISSUE. WITH THIS MOST RECENT CASE, I TOOK THE FORD EDGE TO THE DEALERSHIP FOR DIAGNOSIS AT 10AM SEVERAL DAYS LATER BECAUSE THEY DIDN'T HAVE ANY IMMEDIATE AVAILABILITY. THE SERVICE MANAGER TOLD ME AT 430PM THAT AFTERNOON THEY COULDN'T REPLICATE THE ISSUE, BUT WANTED TO KEEP THE VEHICLE OVERNIGHT FOR FURTHER TESTING. AT 130PM THE FOLLOWING AFTERNOON, I WAS TOLD THE ENGINE WOULD NEED TO BE REPLACED BECAUSE COOLANT HAD LEAKED INTO THE ENGINE. APPARENTLY, FORD HAS ISSUED A TSB ABOUT THIS ISSUE FOR FORD EDGES FROM 2015-2018, AND OTHER MODELS, BUT THEY HAVEN'T ISSUED A RECALL. I WAS TOLD THE DEALERSHIP HAD SUBMITTED A CLAIM TO THE CORPORATE OFFICE FOR A FULL ENGINE REPLACEMENT, AND SINCE THIS WAS A KNOWN ISSUE, THEY DIDN'T SEE ANY ISSUES WITH IT BEING APPROVED. I HAVE BEEN TOLD IT WILL BE SOME TIME, NO GUARANTEES, AS TO WHEN I WILL HAVE MY FORD EDGE RETURNED SINCE THERE ARE OTHER FORD EDGE'S WITH THIS ISSUE.
Corrective Action:
MY 2018 FORD EDGE HAD THE CHECK ENGINE LIGHT ILLUMINATE RECENTLY ONE MORNING WHEN I STARTED THE ENGINE. THE ENGINE HAD A ROUGH IDLE/CHUGGING AND WHITE SMOKE FROM THE EXHAUST THAT ALSO OCCURRED WHEN THE ENGINE LIGHT ILLUMINATED. I SHUT THE ENGINE DOWN, AND RESTARTED THE ENGINE TO SEE IF THE ISSUE WOULD REPLICATE, WHICH IT DID, BUT NOT AS EXTREME. I HAD TAKEN MY VEHICLE INTO THE LOCAL FORD DEALERSHIP ABOUT SIX PRIOR TO THIS INCIDENT FOR A FAULTY FUEL VALVE, AND THE FORD EDGE ACTED THE SAME WAY, EXCEPT THAT THE VEHICLE ENGINE WOULD ALSO CHUG AFTER REFUELING, WHICH IT DIDN'T DO WITH THIS CURRENT ISSUE. WITH THIS MOST RECENT CASE, I TOOK THE FORD EDGE TO THE DEALERSHIP FOR DIAGNOSIS AT 10AM SEVERAL DAYS LATER BECAUSE THEY DIDN'T HAVE ANY IMMEDIATE AVAILABILITY. THE SERVICE MANAGER TOLD ME AT 430PM THAT AFTERNOON THEY COULDN'T REPLICATE THE ISSUE, BUT WANTED TO KEEP THE VEHICLE OVERNIGHT FOR FURTHER TESTING. AT 130PM THE FOLLOWING AFTERNOON, I WAS TOLD THE ENGINE WOULD NEED TO BE REPLACED BECAUSE COOLANT HAD LEAKED INTO THE ENGINE. APPARENTLY, FORD HAS ISSUED A TSB ABOUT THIS ISSUE FOR FORD EDGES FROM 2015-2018, AND OTHER MODELS, BUT THEY HAVEN'T ISSUED A RECALL. I WAS TOLD THE DEALERSHIP HAD SUBMITTED A CLAIM TO THE CORPORATE OFFICE FOR A FULL ENGINE REPLACEMENT, AND SINCE THIS WAS A KNOWN ISSUE, THEY DIDN'T SEE ANY ISSUES WITH IT BEING APPROVED. I HAVE BEEN TOLD IT WILL BE SOME TIME, NO GUARANTEES, AS TO WHEN I WILL HAVE MY FORD EDGE RETURNED SINCE THERE ARE OTHER FORD EDGE'S WITH THIS ISSUE.
Additional Notes:
MY 2018 FORD EDGE HAD THE CHECK ENGINE LIGHT ILLUMINATE RECENTLY ONE MORNING WHEN I STARTED THE ENGINE. THE ENGINE HAD A ROUGH IDLE/CHUGGING AND WHITE SMOKE FROM THE EXHAUST THAT ALSO OCCURRED WHEN THE ENGINE LIGHT ILLUMINATED. I SHUT THE ENGINE DOWN, AND RESTARTED THE ENGINE TO SEE IF THE ISSUE WOULD REPLICATE, WHICH IT DID, BUT NOT AS EXTREME. I HAD TAKEN MY VEHICLE INTO THE LOCAL FORD DEALERSHIP ABOUT SIX PRIOR TO THIS INCIDENT FOR A FAULTY FUEL VALVE, AND THE FORD EDGE ACTED THE SAME WAY, EXCEPT THAT THE VEHICLE ENGINE WOULD ALSO CHUG AFTER REFUELING, WHICH IT DIDN'T DO WITH THIS CURRENT ISSUE. WITH THIS MOST RECENT CASE, I TOOK THE FORD EDGE TO THE DEALERSHIP FOR DIAGNOSIS AT 10AM SEVERAL DAYS LATER BECAUSE THEY DIDN'T HAVE ANY IMMEDIATE AVAILABILITY. THE SERVICE MANAGER TOLD ME AT 430PM THAT AFTERNOON THEY COULDN'T REPLICATE THE ISSUE, BUT WANTED TO KEEP THE VEHICLE OVERNIGHT FOR FURTHER TESTING. AT 130PM THE FOLLOWING AFTERNOON, I WAS TOLD THE ENGINE WOULD NEED TO BE REPLACED BECAUSE COOLANT HAD LEAKED INTO THE ENGINE. APPARENTLY, FORD HAS ISSUED A TSB ABOUT THIS ISSUE FOR FORD EDGES FROM 2015-2018, AND OTHER MODELS, BUT THEY HAVEN'T ISSUED A RECALL. I WAS TOLD THE DEALERSHIP HAD SUBMITTED A CLAIM TO THE CORPORATE OFFICE FOR A FULL ENGINE REPLACEMENT, AND SINCE THIS WAS A KNOWN ISSUE, THEY DIDN'T SEE ANY ISSUES WITH IT BEING APPROVED. I HAVE BEEN TOLD IT WILL BE SOME TIME, NO GUARANTEES, AS TO WHEN I WILL HAVE MY FORD EDGE RETURNED SINCE THERE ARE OTHER FORD EDGE'S WITH THIS ISSUE.
Mfg Campaign: 11414464
Recall Date: Apr 29, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
THERE IS A RECALL FROM FORD LAST AUG 11. 20V-469 THAT HAS US WORRIED FOR 8 MONTHS AND WE HAVE CONTACTED OUR FORD DEALER AT LEAST 5 TIMES WITH NO ANSWERS FOR A RESOLATION YET. WHEN WILL THIS BE RESOLVED?
Corrective Action:
THERE IS A RECALL FROM FORD LAST AUG 11. 20V-469 THAT HAS US WORRIED FOR 8 MONTHS AND WE HAVE CONTACTED OUR FORD DEALER AT LEAST 5 TIMES WITH NO ANSWERS FOR A RESOLATION YET. WHEN WILL THIS BE RESOLVED?
Additional Notes:
THERE IS A RECALL FROM FORD LAST AUG 11. 20V-469 THAT HAS US WORRIED FOR 8 MONTHS AND WE HAVE CONTACTED OUR FORD DEALER AT LEAST 5 TIMES WITH NO ANSWERS FOR A RESOLATION YET. WHEN WILL THIS BE RESOLVED?
Mfg Campaign: 11413252
Recall Date: Apr 21, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A CRACKED GLASS IN MY PANORAMIC ROOF ON MY 2018 FORD EDGE SPORT. LOCAL FORD DEALER WAS NO HELP IN GETTING FIXED AND MY EXTENDED WARRANTY WILL NOT FIX GLASS. INSURANCE COMPANY IS INVOLVED BUT THERE ARE NO SHOPS WANTING TO FIX GLASS CRACKING. THIS IS A KNOWN DEFECT ALONG WITH THE EXPLODING GLASS SUNROOFS ON CERTAIN YEARS OF EDGES. SOMETHING NEEDS TO BE DONE. MY CAR WAS SITTING WITH NOTHING THAT COULD HAVE HIT IT. HAPPENED WITH TEMPERATURES CHANGING.
Corrective Action:
I HAVE A CRACKED GLASS IN MY PANORAMIC ROOF ON MY 2018 FORD EDGE SPORT. LOCAL FORD DEALER WAS NO HELP IN GETTING FIXED AND MY EXTENDED WARRANTY WILL NOT FIX GLASS. INSURANCE COMPANY IS INVOLVED BUT THERE ARE NO SHOPS WANTING TO FIX GLASS CRACKING. THIS IS A KNOWN DEFECT ALONG WITH THE EXPLODING GLASS SUNROOFS ON CERTAIN YEARS OF EDGES. SOMETHING NEEDS TO BE DONE. MY CAR WAS SITTING WITH NOTHING THAT COULD HAVE HIT IT. HAPPENED WITH TEMPERATURES CHANGING.
Additional Notes:
I HAVE A CRACKED GLASS IN MY PANORAMIC ROOF ON MY 2018 FORD EDGE SPORT. LOCAL FORD DEALER WAS NO HELP IN GETTING FIXED AND MY EXTENDED WARRANTY WILL NOT FIX GLASS. INSURANCE COMPANY IS INVOLVED BUT THERE ARE NO SHOPS WANTING TO FIX GLASS CRACKING. THIS IS A KNOWN DEFECT ALONG WITH THE EXPLODING GLASS SUNROOFS ON CERTAIN YEARS OF EDGES. SOMETHING NEEDS TO BE DONE. MY CAR WAS SITTING WITH NOTHING THAT COULD HAVE HIT IT. HAPPENED WITH TEMPERATURES CHANGING.
Mfg Campaign: 11412921
Recall Date: Apr 19, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
FORD NOTIFIED OF THIS PROBLEM ON 8-19-20 AND PROVIDED THE FOLLOWING STATEMENT: FORD MOTOR COMPANY IS WORKING CLOSELY WITH ITS SUPPLIERS TO PRODUCE PARTS FOR THIS REPAIR. WHEN PARTS BECOME AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE (PARTS AND LABOR). PARTS ARE ANTICIPATED TO BE AVAILABLE 4TH QUARTER 2020. TODAY IS APRIL 16, 2021
Corrective Action:
FORD NOTIFIED OF THIS PROBLEM ON 8-19-20 AND PROVIDED THE FOLLOWING STATEMENT: FORD MOTOR COMPANY IS WORKING CLOSELY WITH ITS SUPPLIERS TO PRODUCE PARTS FOR THIS REPAIR. WHEN PARTS BECOME AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE (PARTS AND LABOR). PARTS ARE ANTICIPATED TO BE AVAILABLE 4TH QUARTER 2020. TODAY IS APRIL 16, 2021
Additional Notes:
FORD NOTIFIED OF THIS PROBLEM ON 8-19-20 AND PROVIDED THE FOLLOWING STATEMENT: FORD MOTOR COMPANY IS WORKING CLOSELY WITH ITS SUPPLIERS TO PRODUCE PARTS FOR THIS REPAIR. WHEN PARTS BECOME AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE (PARTS AND LABOR). PARTS ARE ANTICIPATED TO BE AVAILABLE 4TH QUARTER 2020. TODAY IS APRIL 16, 2021
Mfg Campaign: 11408371
Recall Date: Apr 16, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY 2018 FORD EDGE THREW A CODE P0301. WHICH IS A MISFIRE IN CYLINDER 1. COOLANT LEAKING INTO BLOCK AND STARTED THROWING A LOT OF WHITE SMOKE OUT FROM THE EXHAUST. TOOK THE VEHICLE TO THE DEALER AND AFTER THEIR DIAGNOSTIC AND A FEW QUESTIONS TO ME FORD IS NEEDING TO REPLACE THE MOTOR. THE VEHICLE WAS DIFFICULT TO START EACH MORNING AND THE HEN THE MOTOR WAS OFF FOR A WHILE. EVENTUALLY IT WOULD START. OTHER THEN THE CHECK ENGINE LIGHT AND THE WHITE SMOKE OUT THE EXHAUST I NOTICED NO PERFORMANCE LOSS.
Corrective Action:
MY 2018 FORD EDGE THREW A CODE P0301. WHICH IS A MISFIRE IN CYLINDER 1. COOLANT LEAKING INTO BLOCK AND STARTED THROWING A LOT OF WHITE SMOKE OUT FROM THE EXHAUST. TOOK THE VEHICLE TO THE DEALER AND AFTER THEIR DIAGNOSTIC AND A FEW QUESTIONS TO ME FORD IS NEEDING TO REPLACE THE MOTOR. THE VEHICLE WAS DIFFICULT TO START EACH MORNING AND THE HEN THE MOTOR WAS OFF FOR A WHILE. EVENTUALLY IT WOULD START. OTHER THEN THE CHECK ENGINE LIGHT AND THE WHITE SMOKE OUT THE EXHAUST I NOTICED NO PERFORMANCE LOSS.
Additional Notes:
MY 2018 FORD EDGE THREW A CODE P0301. WHICH IS A MISFIRE IN CYLINDER 1. COOLANT LEAKING INTO BLOCK AND STARTED THROWING A LOT OF WHITE SMOKE OUT FROM THE EXHAUST. TOOK THE VEHICLE TO THE DEALER AND AFTER THEIR DIAGNOSTIC AND A FEW QUESTIONS TO ME FORD IS NEEDING TO REPLACE THE MOTOR. THE VEHICLE WAS DIFFICULT TO START EACH MORNING AND THE HEN THE MOTOR WAS OFF FOR A WHILE. EVENTUALLY IT WOULD START. OTHER THEN THE CHECK ENGINE LIGHT AND THE WHITE SMOKE OUT THE EXHAUST I NOTICED NO PERFORMANCE LOSS.
Mfg Campaign: 11406766
Recall Date: Apr 6, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
HAD OIL CHANGED AT DEALERSHIP IN DEC 2020AND ADVISED OF LOW COOLANT. TECH CHECKED NO LEAKS FOUND. MARCH 2021 CHECK ENGINE LIGHT CAME ON CODE P0301, MISFIRE IN CYL 1. HAD NEW SPARK PLUGS PUT IN. DROVE 500 MILES, CODE CAME BACK. SWAPPED COIL PACK FROM CYL 1 AND 2, DROVE ANOTHER 450 MILES CODE CAME BACK. HAD INJECTORS CHECKED, ALL OK. CAR STARTED HAVING A SLOW SLUGGISH START TO IT. NOTICED COOLANT WAS EMPTY. REFILLED, WITHIN A DAY EMPTY. TOOK TO SHOP AND COOLANT IN CYLINDERS
Corrective Action:
HAD OIL CHANGED AT DEALERSHIP IN DEC 2020AND ADVISED OF LOW COOLANT. TECH CHECKED NO LEAKS FOUND. MARCH 2021 CHECK ENGINE LIGHT CAME ON CODE P0301, MISFIRE IN CYL 1. HAD NEW SPARK PLUGS PUT IN. DROVE 500 MILES, CODE CAME BACK. SWAPPED COIL PACK FROM CYL 1 AND 2, DROVE ANOTHER 450 MILES CODE CAME BACK. HAD INJECTORS CHECKED, ALL OK. CAR STARTED HAVING A SLOW SLUGGISH START TO IT. NOTICED COOLANT WAS EMPTY. REFILLED, WITHIN A DAY EMPTY. TOOK TO SHOP AND COOLANT IN CYLINDERS
Additional Notes:
HAD OIL CHANGED AT DEALERSHIP IN DEC 2020AND ADVISED OF LOW COOLANT. TECH CHECKED NO LEAKS FOUND. MARCH 2021 CHECK ENGINE LIGHT CAME ON CODE P0301, MISFIRE IN CYL 1. HAD NEW SPARK PLUGS PUT IN. DROVE 500 MILES, CODE CAME BACK. SWAPPED COIL PACK FROM CYL 1 AND 2, DROVE ANOTHER 450 MILES CODE CAME BACK. HAD INJECTORS CHECKED, ALL OK. CAR STARTED HAVING A SLOW SLUGGISH START TO IT. NOTICED COOLANT WAS EMPTY. REFILLED, WITHIN A DAY EMPTY. TOOK TO SHOP AND COOLANT IN CYLINDERS
Mfg Campaign: 11405478
Recall Date: Mar 29, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
HAD OIL CHANGED AT DEALERSHIP IN DEC 2020AND ADVISED OF LOW COOLANT. TECH CHECKED NO LEAKS FOUND. MARCH 2021 CHECK ENGINE LIGHT CAME ON CODE P0301, MISFIRE IN CYL 1. HAD NEW SPARK PLUGS PUT IN. DROVE 500 MILES, CODE CAME BACK. SWAPPED COIL PACK FROM CYL 1 AND 2, DROVE ANOTHER 450 MILES CODE CAME BACK. HAD INJECTORS CHECKED, ALL OK. CAR STARTED HAVING A SLOW SLUGGISH START TO IT. NOTICED COOLANT WAS EMPTY. REFILLED, WITHIN A DAY EMPTY. TOOK TO SHOP AND COOLANT IN CYLINDERS
Corrective Action:
HAD OIL CHANGED AT DEALERSHIP IN DEC 2020AND ADVISED OF LOW COOLANT. TECH CHECKED NO LEAKS FOUND. MARCH 2021 CHECK ENGINE LIGHT CAME ON CODE P0301, MISFIRE IN CYL 1. HAD NEW SPARK PLUGS PUT IN. DROVE 500 MILES, CODE CAME BACK. SWAPPED COIL PACK FROM CYL 1 AND 2, DROVE ANOTHER 450 MILES CODE CAME BACK. HAD INJECTORS CHECKED, ALL OK. CAR STARTED HAVING A SLOW SLUGGISH START TO IT. NOTICED COOLANT WAS EMPTY. REFILLED, WITHIN A DAY EMPTY. TOOK TO SHOP AND COOLANT IN CYLINDERS
Additional Notes:
HAD OIL CHANGED AT DEALERSHIP IN DEC 2020AND ADVISED OF LOW COOLANT. TECH CHECKED NO LEAKS FOUND. MARCH 2021 CHECK ENGINE LIGHT CAME ON CODE P0301, MISFIRE IN CYL 1. HAD NEW SPARK PLUGS PUT IN. DROVE 500 MILES, CODE CAME BACK. SWAPPED COIL PACK FROM CYL 1 AND 2, DROVE ANOTHER 450 MILES CODE CAME BACK. HAD INJECTORS CHECKED, ALL OK. CAR STARTED HAVING A SLOW SLUGGISH START TO IT. NOTICED COOLANT WAS EMPTY. REFILLED, WITHIN A DAY EMPTY. TOOK TO SHOP AND COOLANT IN CYLINDERS
Mfg Campaign: 11405478
Recall Date: Mar 29, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY SCREEN WENT COMPLETELY BACK AND NEVER TURNED BACK ON. I CAN NO LONGER USE THE USB PORTS, TURN ON MY RADIO, USE MY REARVIEW MIRROR, CONNECT MY PHONE NOR CONTROL MY A/C SETTINGS. I TOOK IT TO FORD AND THEY INDICATED IT'S A BAD APIM. ANOTHER ISSUE WITH MY VEHICLE. AFTER 18 MONTHS MY BRAND NEW VEHICLE HAD A BATTERY, STARTER, ALTERNATOR AND ENGINE REPLACED. NOW I NEED A NEW APIM? FORD IS RIDICULOUS. THEY'RE CUSTOMER SERVICE AND QUALITY IN CARS IS GONE. MY CAR SHOULD BE A LEMON YET, 3 YEARS AFTER CONTINUOUS PROBLEMS, I'M STILL FIGHTING FOR MY VEHICLE TO BE RECALLED.
Corrective Action:
MY SCREEN WENT COMPLETELY BACK AND NEVER TURNED BACK ON. I CAN NO LONGER USE THE USB PORTS, TURN ON MY RADIO, USE MY REARVIEW MIRROR, CONNECT MY PHONE NOR CONTROL MY A/C SETTINGS. I TOOK IT TO FORD AND THEY INDICATED IT'S A BAD APIM. ANOTHER ISSUE WITH MY VEHICLE. AFTER 18 MONTHS MY BRAND NEW VEHICLE HAD A BATTERY, STARTER, ALTERNATOR AND ENGINE REPLACED. NOW I NEED A NEW APIM? FORD IS RIDICULOUS. THEY'RE CUSTOMER SERVICE AND QUALITY IN CARS IS GONE. MY CAR SHOULD BE A LEMON YET, 3 YEARS AFTER CONTINUOUS PROBLEMS, I'M STILL FIGHTING FOR MY VEHICLE TO BE RECALLED.
Additional Notes:
MY SCREEN WENT COMPLETELY BACK AND NEVER TURNED BACK ON. I CAN NO LONGER USE THE USB PORTS, TURN ON MY RADIO, USE MY REARVIEW MIRROR, CONNECT MY PHONE NOR CONTROL MY A/C SETTINGS. I TOOK IT TO FORD AND THEY INDICATED IT'S A BAD APIM. ANOTHER ISSUE WITH MY VEHICLE. AFTER 18 MONTHS MY BRAND NEW VEHICLE HAD A BATTERY, STARTER, ALTERNATOR AND ENGINE REPLACED. NOW I NEED A NEW APIM? FORD IS RIDICULOUS. THEY'RE CUSTOMER SERVICE AND QUALITY IN CARS IS GONE. MY CAR SHOULD BE A LEMON YET, 3 YEARS AFTER CONTINUOUS PROBLEMS, I'M STILL FIGHTING FOR MY VEHICLE TO BE RECALLED.
Mfg Campaign: 11399003
Recall Date: Mar 3, 2021
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