Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Edge vehicles. The driver-side seat belt pretensioner anchor may have been improperly crimped, possibly resulting in the seat belt webbing detaching from the anchor in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S37
Recall Date: Oct 25, 2019
Consumer Complaints
645 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Started experiencing transmission problems including harsh shifting, shuttering, lurching, hesitating, or slowing down when shifting gears at about 80,000 miles. Put myself and child in danger on the freeway. Took the vehicle into the ford dealership repair shop and they are reporting that I need a new transmission. I bought an extended warranty and their rep will be coming out to inspect this week. No warning lights came on.
Corrective Action:
Started experiencing transmission problems including harsh shifting, shuttering, lurching, hesitating, or slowing down when shifting gears at about 80,000 miles. Put myself and child in danger on the freeway. Took the vehicle into the ford dealership repair shop and they are reporting that I need a new transmission. I bought an extended warranty and their rep will be coming out to inspect this week. No warning lights came on.
Additional Notes:
Started experiencing transmission problems including harsh shifting, shuttering, lurching, hesitating, or slowing down when shifting gears at about 80,000 miles. Put myself and child in danger on the freeway. Took the vehicle into the ford dealership repair shop and they are reporting that I need a new transmission. I bought an extended warranty and their rep will be coming out to inspect this week. No warning lights came on.
Mfg Campaign: 11617790
Recall Date: Oct 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I literally financed a 2019 Ford Edge with 88k miles on [XXX] from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I’ve had them vehicle and it is a safety concern that needs to be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I literally financed a 2019 Ford Edge with 88k miles on [XXX] from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I’ve had them vehicle and it is a safety concern that needs to be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I literally financed a 2019 Ford Edge with 88k miles on [XXX] from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I’ve had them vehicle and it is a safety concern that needs to be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11617376
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I literally financed a 2019 Ford Edge with 88k miles on [XXX] from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I’ve had them vehicle and it is a safety concern that needs to be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I literally financed a 2019 Ford Edge with 88k miles on [XXX] from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I’ve had them vehicle and it is a safety concern that needs to be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I literally financed a 2019 Ford Edge with 88k miles on [XXX] from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I’ve had them vehicle and it is a safety concern that needs to be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11617376
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.
Mfg Campaign: 11617453
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has bad shifting and LURCHES AT STOPS Transmission. Torque converter, oil cooler all need replaced Problem has been confirmed by both a independent service center and dealership Inspected by dealership Took for inspection because of issue. Ford has informed me there is not a recall on this vehicle and warranty expired in Mar 24, Vehicle has 43, 715 miles and I am being told I have to foot the $7,876.36 repair bill. There is a Ford Technical Service Bulletin - 21-2081 but they say this does not apply to this vehicle.
Corrective Action:
Vehicle has bad shifting and LURCHES AT STOPS Transmission. Torque converter, oil cooler all need replaced Problem has been confirmed by both a independent service center and dealership Inspected by dealership Took for inspection because of issue. Ford has informed me there is not a recall on this vehicle and warranty expired in Mar 24, Vehicle has 43, 715 miles and I am being told I have to foot the $7,876.36 repair bill. There is a Ford Technical Service Bulletin - 21-2081 but they say this does not apply to this vehicle.
Additional Notes:
Vehicle has bad shifting and LURCHES AT STOPS Transmission. Torque converter, oil cooler all need replaced Problem has been confirmed by both a independent service center and dealership Inspected by dealership Took for inspection because of issue. Ford has informed me there is not a recall on this vehicle and warranty expired in Mar 24, Vehicle has 43, 715 miles and I am being told I have to foot the $7,876.36 repair bill. There is a Ford Technical Service Bulletin - 21-2081 but they say this does not apply to this vehicle.
Mfg Campaign: 11617228
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
Corrective Action:
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
Additional Notes:
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
Mfg Campaign: 11617263
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
Corrective Action:
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
Additional Notes:
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
Mfg Campaign: 11617263
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
Corrective Action:
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
Additional Notes:
The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.
Mfg Campaign: 11617263
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2019 Ford Edge SEL is having transmission issues that ford knows about, as many customers have the same issue starting between 37K to 60K miles. The transmission is jerky between 1st to 2nd, 2nd to 3rd, and 3rd to 4th gear. It starts from 15mph to 40 mph. No check engine light comes on. Sometimes it doesn't want to shift into the next gear briefly and I don't drive the vehicle hard at all. Vehicle has been taken to Ford for them to say that it needs a software update and possibly a torque converter to be replaced. i have 54K miles on the vehicle and I purchased it used in August of 2022 with 41K miles on it because of the inventory shortage.
Corrective Action:
My 2019 Ford Edge SEL is having transmission issues that ford knows about, as many customers have the same issue starting between 37K to 60K miles. The transmission is jerky between 1st to 2nd, 2nd to 3rd, and 3rd to 4th gear. It starts from 15mph to 40 mph. No check engine light comes on. Sometimes it doesn't want to shift into the next gear briefly and I don't drive the vehicle hard at all. Vehicle has been taken to Ford for them to say that it needs a software update and possibly a torque converter to be replaced. i have 54K miles on the vehicle and I purchased it used in August of 2022 with 41K miles on it because of the inventory shortage.
Additional Notes:
My 2019 Ford Edge SEL is having transmission issues that ford knows about, as many customers have the same issue starting between 37K to 60K miles. The transmission is jerky between 1st to 2nd, 2nd to 3rd, and 3rd to 4th gear. It starts from 15mph to 40 mph. No check engine light comes on. Sometimes it doesn't want to shift into the next gear briefly and I don't drive the vehicle hard at all. Vehicle has been taken to Ford for them to say that it needs a software update and possibly a torque converter to be replaced. i have 54K miles on the vehicle and I purchased it used in August of 2022 with 41K miles on it because of the inventory shortage.
Mfg Campaign: 11617086
Recall Date: Sep 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle began shuddering and losing power while driving. Issues are related to automatic transmission gear shifts. Gears seem to be slipping or not shifting correctly. Tachometer is revving without acceleration at times. Check engine and ford app errors indicate powertrain issue. When slowing down, car randomly acted as if the brake had been pushed hard. If I had not been on a road without other vehicles, a crash would have been likely. Car has been taken to local dealer, who had not yet diagnosed, but has already indicated this is a common issue with 2019 edges and will likely be an expensive fix.
Corrective Action:
Vehicle began shuddering and losing power while driving. Issues are related to automatic transmission gear shifts. Gears seem to be slipping or not shifting correctly. Tachometer is revving without acceleration at times. Check engine and ford app errors indicate powertrain issue. When slowing down, car randomly acted as if the brake had been pushed hard. If I had not been on a road without other vehicles, a crash would have been likely. Car has been taken to local dealer, who had not yet diagnosed, but has already indicated this is a common issue with 2019 edges and will likely be an expensive fix.
Additional Notes:
Vehicle began shuddering and losing power while driving. Issues are related to automatic transmission gear shifts. Gears seem to be slipping or not shifting correctly. Tachometer is revving without acceleration at times. Check engine and ford app errors indicate powertrain issue. When slowing down, car randomly acted as if the brake had been pushed hard. If I had not been on a road without other vehicles, a crash would have been likely. Car has been taken to local dealer, who had not yet diagnosed, but has already indicated this is a common issue with 2019 edges and will likely be an expensive fix.
Mfg Campaign: 11616844
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle began shuddering when accelerating from approx. 20 mph to 50 mph several months ago. It was not always consistent at first, but steadily began worsening. Firestone was unable to diagnose. We though maybe dirty fuel system, but fuel injector cleaner made no difference. Took it to Ford dealer and diagnosed as failing torque converter. Upon further research determined that Ford had issued recalls for other models and years but not ours for this part, but I found numerous reports in discussion forums online of this same part failing in our year and model. Part is currently backordered with no ETA and fortunately we have 1 month and approx. 2000 mi remaining of powertrain warranty so it will be covered. However, Ford cannot provide ETA on the part and I have concerns of manufacturing quality for the replacement part we are awaiting as well as concerns for other drivers with the same vehicle. I called Ford customer service and they advised to submit a report to NHTSA and the only way for me to formally submit a complaint directly to Ford is by snail mail to a PO Box. So, I'm submitting this report in hopes an investigation will be opened about this issue and pressure will be applied to Ford to boost inventory of this critical part and begin a recall process.
Corrective Action:
Vehicle began shuddering when accelerating from approx. 20 mph to 50 mph several months ago. It was not always consistent at first, but steadily began worsening. Firestone was unable to diagnose. We though maybe dirty fuel system, but fuel injector cleaner made no difference. Took it to Ford dealer and diagnosed as failing torque converter. Upon further research determined that Ford had issued recalls for other models and years but not ours for this part, but I found numerous reports in discussion forums online of this same part failing in our year and model. Part is currently backordered with no ETA and fortunately we have 1 month and approx. 2000 mi remaining of powertrain warranty so it will be covered. However, Ford cannot provide ETA on the part and I have concerns of manufacturing quality for the replacement part we are awaiting as well as concerns for other drivers with the same vehicle. I called Ford customer service and they advised to submit a report to NHTSA and the only way for me to formally submit a complaint directly to Ford is by snail mail to a PO Box. So, I'm submitting this report in hopes an investigation will be opened about this issue and pressure will be applied to Ford to boost inventory of this critical part and begin a recall process.
Additional Notes:
Vehicle began shuddering when accelerating from approx. 20 mph to 50 mph several months ago. It was not always consistent at first, but steadily began worsening. Firestone was unable to diagnose. We though maybe dirty fuel system, but fuel injector cleaner made no difference. Took it to Ford dealer and diagnosed as failing torque converter. Upon further research determined that Ford had issued recalls for other models and years but not ours for this part, but I found numerous reports in discussion forums online of this same part failing in our year and model. Part is currently backordered with no ETA and fortunately we have 1 month and approx. 2000 mi remaining of powertrain warranty so it will be covered. However, Ford cannot provide ETA on the part and I have concerns of manufacturing quality for the replacement part we are awaiting as well as concerns for other drivers with the same vehicle. I called Ford customer service and they advised to submit a report to NHTSA and the only way for me to formally submit a complaint directly to Ford is by snail mail to a PO Box. So, I'm submitting this report in hopes an investigation will be opened about this issue and pressure will be applied to Ford to boost inventory of this critical part and begin a recall process.
Mfg Campaign: 11616923
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. No warning light was illuminated. The contact researched and was made aware of Technical Service Bulletin Number: 21-2389. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. No warning light was illuminated. The contact researched and was made aware of Technical Service Bulletin Number: 21-2389. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. No warning light was illuminated. The contact researched and was made aware of Technical Service Bulletin Number: 21-2389. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.
Mfg Campaign: 11616658
Recall Date: Sep 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a 2019 Ford Edge (ecoboost) with 49,000 miles. At approximately 55,000 miles the transmission began shifting erratically, cause the vehicle to lurch and then arbitrarily stop. I had the transmission fluid drained and replaced and the transmission performance appeared to improve for approximately 6,000 miles. The erratic shifting, lurching and stopping returned. This behavior placed myself and my passengers at extreme risk as the arbitrary changes in speed (and stopping) would occur without notice, while driving in traffic. I brought the car to my mechanic (who is a recently retired Ford service manager). He was able to confirm the problem and directed me to a transmission mechanic with expertise in Ford transmissions. He inspected the transmission and confirmed several defective components in the transmission. He further indicated that after-market upgraded parts have been produced as a result of the prevalence of this issue. The mechanic indicated that the transmission must be rebuilt. No warning lamps were present until the vehicle went into a constant state of erratic shifting, lurching and stopping.
Corrective Action:
I purchased a 2019 Ford Edge (ecoboost) with 49,000 miles. At approximately 55,000 miles the transmission began shifting erratically, cause the vehicle to lurch and then arbitrarily stop. I had the transmission fluid drained and replaced and the transmission performance appeared to improve for approximately 6,000 miles. The erratic shifting, lurching and stopping returned. This behavior placed myself and my passengers at extreme risk as the arbitrary changes in speed (and stopping) would occur without notice, while driving in traffic. I brought the car to my mechanic (who is a recently retired Ford service manager). He was able to confirm the problem and directed me to a transmission mechanic with expertise in Ford transmissions. He inspected the transmission and confirmed several defective components in the transmission. He further indicated that after-market upgraded parts have been produced as a result of the prevalence of this issue. The mechanic indicated that the transmission must be rebuilt. No warning lamps were present until the vehicle went into a constant state of erratic shifting, lurching and stopping.
Additional Notes:
I purchased a 2019 Ford Edge (ecoboost) with 49,000 miles. At approximately 55,000 miles the transmission began shifting erratically, cause the vehicle to lurch and then arbitrarily stop. I had the transmission fluid drained and replaced and the transmission performance appeared to improve for approximately 6,000 miles. The erratic shifting, lurching and stopping returned. This behavior placed myself and my passengers at extreme risk as the arbitrary changes in speed (and stopping) would occur without notice, while driving in traffic. I brought the car to my mechanic (who is a recently retired Ford service manager). He was able to confirm the problem and directed me to a transmission mechanic with expertise in Ford transmissions. He inspected the transmission and confirmed several defective components in the transmission. He further indicated that after-market upgraded parts have been produced as a result of the prevalence of this issue. The mechanic indicated that the transmission must be rebuilt. No warning lamps were present until the vehicle went into a constant state of erratic shifting, lurching and stopping.
Mfg Campaign: 11616483
Recall Date: Sep 25, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Not only 2017 ford edge have bad torque converter but the 2019 also has same issues
Corrective Action:
Not only 2017 ford edge have bad torque converter but the 2019 also has same issues
Additional Notes:
Not only 2017 ford edge have bad torque converter but the 2019 also has same issues
Mfg Campaign: 11616076
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission when slowing down when it down shifts it Jumps so hard fells like engine is going to jump out of hood after this happens it like it is stuck in a higher gear so trans slips then hits real hard have to stop super early to avoid car from rear ending car in front of you
Corrective Action:
The transmission when slowing down when it down shifts it Jumps so hard fells like engine is going to jump out of hood after this happens it like it is stuck in a higher gear so trans slips then hits real hard have to stop super early to avoid car from rear ending car in front of you
Additional Notes:
The transmission when slowing down when it down shifts it Jumps so hard fells like engine is going to jump out of hood after this happens it like it is stuck in a higher gear so trans slips then hits real hard have to stop super early to avoid car from rear ending car in front of you
Mfg Campaign: 11615729
Recall Date: Sep 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that on several occasions while accelerating, the vehicle jerked back and forth continually. The vehicle was taken to a dealer where it was diagnosed and determined that the fuel pressure sensor needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the same dealer and then taken to an independent mechanic where it was diagnosed and determined that the turbo charger needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the same dealer, but the failure could not be replicated. The contact stated that on one occasion, while the vehicle was running, the contact entered the residence, and upon returning, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was then towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 90,400.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that on several occasions while accelerating, the vehicle jerked back and forth continually. The vehicle was taken to a dealer where it was diagnosed and determined that the fuel pressure sensor needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the same dealer and then taken to an independent mechanic where it was diagnosed and determined that the turbo charger needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the same dealer, but the failure could not be replicated. The contact stated that on one occasion, while the vehicle was running, the contact entered the residence, and upon returning, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was then towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 90,400.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that on several occasions while accelerating, the vehicle jerked back and forth continually. The vehicle was taken to a dealer where it was diagnosed and determined that the fuel pressure sensor needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the same dealer and then taken to an independent mechanic where it was diagnosed and determined that the turbo charger needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the same dealer, but the failure could not be replicated. The contact stated that on one occasion, while the vehicle was running, the contact entered the residence, and upon returning, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was then towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 90,400.
Mfg Campaign: 11615391
Recall Date: Sep 19, 2024
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Ford tells me the Lug nuts on my car's tires have become loose, expanded. My car has only 31k miles. Yet, these faulty parts make it at risk of tires flying off while driving!! Ford wants to charge me to replace their faulty nuts. That's nuts!
Corrective Action:
Ford tells me the Lug nuts on my car's tires have become loose, expanded. My car has only 31k miles. Yet, these faulty parts make it at risk of tires flying off while driving!! Ford wants to charge me to replace their faulty nuts. That's nuts!
Additional Notes:
Ford tells me the Lug nuts on my car's tires have become loose, expanded. My car has only 31k miles. Yet, these faulty parts make it at risk of tires flying off while driving!! Ford wants to charge me to replace their faulty nuts. That's nuts!
Mfg Campaign: 11614907
Recall Date: Sep 16, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Bought the vehicle used in July 2022 with around 80,000 miles. After 2 weeks of owning, vehicle started to shift weird and didn't seem to be driving normal. No warning or codes popped up but called dealership to see if they knew what was going on. Took it in and had them hook it up to their systems and still had no codes. Then after test driving, said that it was the torque converter. They replaced it and the vehicle seemed to drive fine until about 11 or 10 months later. The vehicle started to have similar issues but worse. Misfiring when driving in traffic, transmission seemed like it was skipping gears, was worried it was going to shut off and I was going to loose power steering when on the interstate one time. Called the dealership and was told they couldn't do anything unless I paid at this point. Took it to a small transmission shop and had them check it out. The flushed the whole transmission and said they fluid was terrible and their was metal scapes in the fluid as well. Told me it was best to get rid of it but I still owed too much money on it to do anything. Now a year later, I am back to the same issues. Transmission is causing problems, not shifting into gears properly, shifting very hard, jerking when shifting. Scared to drive it in traffic incase it breaks down or completely blows the transmission. I have found a Ford Forum with over 80 other individuals who are having the same issues and begging Ford to do something about this.
Corrective Action:
Bought the vehicle used in July 2022 with around 80,000 miles. After 2 weeks of owning, vehicle started to shift weird and didn't seem to be driving normal. No warning or codes popped up but called dealership to see if they knew what was going on. Took it in and had them hook it up to their systems and still had no codes. Then after test driving, said that it was the torque converter. They replaced it and the vehicle seemed to drive fine until about 11 or 10 months later. The vehicle started to have similar issues but worse. Misfiring when driving in traffic, transmission seemed like it was skipping gears, was worried it was going to shut off and I was going to loose power steering when on the interstate one time. Called the dealership and was told they couldn't do anything unless I paid at this point. Took it to a small transmission shop and had them check it out. The flushed the whole transmission and said they fluid was terrible and their was metal scapes in the fluid as well. Told me it was best to get rid of it but I still owed too much money on it to do anything. Now a year later, I am back to the same issues. Transmission is causing problems, not shifting into gears properly, shifting very hard, jerking when shifting. Scared to drive it in traffic incase it breaks down or completely blows the transmission. I have found a Ford Forum with over 80 other individuals who are having the same issues and begging Ford to do something about this.
Additional Notes:
Bought the vehicle used in July 2022 with around 80,000 miles. After 2 weeks of owning, vehicle started to shift weird and didn't seem to be driving normal. No warning or codes popped up but called dealership to see if they knew what was going on. Took it in and had them hook it up to their systems and still had no codes. Then after test driving, said that it was the torque converter. They replaced it and the vehicle seemed to drive fine until about 11 or 10 months later. The vehicle started to have similar issues but worse. Misfiring when driving in traffic, transmission seemed like it was skipping gears, was worried it was going to shut off and I was going to loose power steering when on the interstate one time. Called the dealership and was told they couldn't do anything unless I paid at this point. Took it to a small transmission shop and had them check it out. The flushed the whole transmission and said they fluid was terrible and their was metal scapes in the fluid as well. Told me it was best to get rid of it but I still owed too much money on it to do anything. Now a year later, I am back to the same issues. Transmission is causing problems, not shifting into gears properly, shifting very hard, jerking when shifting. Scared to drive it in traffic incase it breaks down or completely blows the transmission. I have found a Ford Forum with over 80 other individuals who are having the same issues and begging Ford to do something about this.
Mfg Campaign: 11614342
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact noticed that the engine coolant was quickly depleted. There was no warning light illuminated. The failure persisted and the vehicle shuddered while idling with heavy white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic where it was discovered that the long block was damaged. A dealer was notified of the failure and the contact scheduled an appointment for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact noticed that the engine coolant was quickly depleted. There was no warning light illuminated. The failure persisted and the vehicle shuddered while idling with heavy white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic where it was discovered that the long block was damaged. A dealer was notified of the failure and the contact scheduled an appointment for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact noticed that the engine coolant was quickly depleted. There was no warning light illuminated. The failure persisted and the vehicle shuddered while idling with heavy white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic where it was discovered that the long block was damaged. A dealer was notified of the failure and the contact scheduled an appointment for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
Mfg Campaign: 11613990
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact noticed that the engine coolant was quickly depleted. There was no warning light illuminated. The failure persisted and the vehicle shuddered while idling with heavy white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic where it was discovered that the long block was damaged. A dealer was notified of the failure and the contact scheduled an appointment for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact noticed that the engine coolant was quickly depleted. There was no warning light illuminated. The failure persisted and the vehicle shuddered while idling with heavy white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic where it was discovered that the long block was damaged. A dealer was notified of the failure and the contact scheduled an appointment for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact noticed that the engine coolant was quickly depleted. There was no warning light illuminated. The failure persisted and the vehicle shuddered while idling with heavy white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic where it was discovered that the long block was damaged. A dealer was notified of the failure and the contact scheduled an appointment for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
Mfg Campaign: 11613990
Recall Date: Sep 11, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury