Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Edge vehicles. The driver-side seat belt pretensioner anchor may have been improperly crimped, possibly resulting in the seat belt webbing detaching from the anchor in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S37
Recall Date: Oct 25, 2019
Consumer Complaints
645 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In June of 2023 the car was sputtering in 2-3 gear. It went in to replace the torque converter. This was replaced and 10 months later the transmission goes out. I believe that the transmission when out due to the torque converter going out. At the time of the torque converter was replaced the car was still under warranty. I believe Ford is responsible as regularly scheduled maintenance was performed per there maintenance schedule, and at their dealership.
Corrective Action:
In June of 2023 the car was sputtering in 2-3 gear. It went in to replace the torque converter. This was replaced and 10 months later the transmission goes out. I believe that the transmission when out due to the torque converter going out. At the time of the torque converter was replaced the car was still under warranty. I believe Ford is responsible as regularly scheduled maintenance was performed per there maintenance schedule, and at their dealership.
Additional Notes:
In June of 2023 the car was sputtering in 2-3 gear. It went in to replace the torque converter. This was replaced and 10 months later the transmission goes out. I believe that the transmission when out due to the torque converter going out. At the time of the torque converter was replaced the car was still under warranty. I believe Ford is responsible as regularly scheduled maintenance was performed per there maintenance schedule, and at their dealership.
Mfg Campaign: 11583329
Recall Date: Apr 16, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
There is transmission issues with shift i between upshifting especially at lower speeds. looking this up seems to be an inherent problem with Ford 8 spd transmissions
Corrective Action:
There is transmission issues with shift i between upshifting especially at lower speeds. looking this up seems to be an inherent problem with Ford 8 spd transmissions
Additional Notes:
There is transmission issues with shift i between upshifting especially at lower speeds. looking this up seems to be an inherent problem with Ford 8 spd transmissions
Mfg Campaign: 11582913
Recall Date: Apr 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
At approximately 61,000 miles, car would hesitate and sputter while driving. No warning lights appeared on dashboard to indicate any issues. I took the car Ford for inspection, and was told by Ford that I needed a new torque convertor. I had the dealership complete repairs at a considerable cost.
Corrective Action:
At approximately 61,000 miles, car would hesitate and sputter while driving. No warning lights appeared on dashboard to indicate any issues. I took the car Ford for inspection, and was told by Ford that I needed a new torque convertor. I had the dealership complete repairs at a considerable cost.
Additional Notes:
At approximately 61,000 miles, car would hesitate and sputter while driving. No warning lights appeared on dashboard to indicate any issues. I took the car Ford for inspection, and was told by Ford that I needed a new torque convertor. I had the dealership complete repairs at a considerable cost.
Mfg Campaign: 11582101
Recall Date: Apr 10, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased this vehicle brand new. Within a year or so of purchasing we noticed some chugging with acceleration. Started out around the 20-30mph area. When we took to out local Ford dealer for routine maintenance we mentioned and they said they didn't find anything wrong. We chalked it up to our imagination. As time progressed it seemed to get worse. We mentioned it a couple more times and they said they didn't hear of an issue or find anything with the inspections. Come to October of 2023 when we were feeling it even at speeds on the interstate, we again took it it. The service man then told us that this is happening with multiple vehicles. They thought they had a fix, but within 2 weeks it returned on other people. He said hold on. We are in contact with Ford to see what to do. He will let me know. Then in March 2024, I became so frustrated I called them again asking if they heard anything from Ford. He said bring it in. I asked if that was something they were taking care of or I was responsible for. He responded, let's just get it in and see. I got a call the back after his 'inspection' to tell me the 'fix' didn't work but it was only $70 and we needed a new transmission that was $4500. I was so flustered at that point, I had him call my husband. (I was literally on my way to hospital with an emergency). This has been ongoing for years and I have been pushed off and now that it's not under warranty I am responsible for something that they don't even know is wrong. I have been recommended to read Ford blogs regarding this and this is a know problem with vehicle and a know tactic with dealerships to avoid responsibility. Frustrated!!!!
Corrective Action:
I purchased this vehicle brand new. Within a year or so of purchasing we noticed some chugging with acceleration. Started out around the 20-30mph area. When we took to out local Ford dealer for routine maintenance we mentioned and they said they didn't find anything wrong. We chalked it up to our imagination. As time progressed it seemed to get worse. We mentioned it a couple more times and they said they didn't hear of an issue or find anything with the inspections. Come to October of 2023 when we were feeling it even at speeds on the interstate, we again took it it. The service man then told us that this is happening with multiple vehicles. They thought they had a fix, but within 2 weeks it returned on other people. He said hold on. We are in contact with Ford to see what to do. He will let me know. Then in March 2024, I became so frustrated I called them again asking if they heard anything from Ford. He said bring it in. I asked if that was something they were taking care of or I was responsible for. He responded, let's just get it in and see. I got a call the back after his 'inspection' to tell me the 'fix' didn't work but it was only $70 and we needed a new transmission that was $4500. I was so flustered at that point, I had him call my husband. (I was literally on my way to hospital with an emergency). This has been ongoing for years and I have been pushed off and now that it's not under warranty I am responsible for something that they don't even know is wrong. I have been recommended to read Ford blogs regarding this and this is a know problem with vehicle and a know tactic with dealerships to avoid responsibility. Frustrated!!!!
Additional Notes:
I purchased this vehicle brand new. Within a year or so of purchasing we noticed some chugging with acceleration. Started out around the 20-30mph area. When we took to out local Ford dealer for routine maintenance we mentioned and they said they didn't find anything wrong. We chalked it up to our imagination. As time progressed it seemed to get worse. We mentioned it a couple more times and they said they didn't hear of an issue or find anything with the inspections. Come to October of 2023 when we were feeling it even at speeds on the interstate, we again took it it. The service man then told us that this is happening with multiple vehicles. They thought they had a fix, but within 2 weeks it returned on other people. He said hold on. We are in contact with Ford to see what to do. He will let me know. Then in March 2024, I became so frustrated I called them again asking if they heard anything from Ford. He said bring it in. I asked if that was something they were taking care of or I was responsible for. He responded, let's just get it in and see. I got a call the back after his 'inspection' to tell me the 'fix' didn't work but it was only $70 and we needed a new transmission that was $4500. I was so flustered at that point, I had him call my husband. (I was literally on my way to hospital with an emergency). This has been ongoing for years and I have been pushed off and now that it's not under warranty I am responsible for something that they don't even know is wrong. I have been recommended to read Ford blogs regarding this and this is a know problem with vehicle and a know tactic with dealerships to avoid responsibility. Frustrated!!!!
Mfg Campaign: 11582260
Recall Date: Apr 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased this vehicle brand new. Within a year or so of purchasing we noticed some chugging with acceleration. Started out around the 20-30mph area. When we took to out local Ford dealer for routine maintenance we mentioned and they said they didn't find anything wrong. We chalked it up to our imagination. As time progressed it seemed to get worse. We mentioned it a couple more times and they said they didn't hear of an issue or find anything with the inspections. Come to October of 2023 when we were feeling it even at speeds on the interstate, we again took it it. The service man then told us that this is happening with multiple vehicles. They thought they had a fix, but within 2 weeks it returned on other people. He said hold on. We are in contact with Ford to see what to do. He will let me know. Then in March 2024, I became so frustrated I called them again asking if they heard anything from Ford. He said bring it in. I asked if that was something they were taking care of or I was responsible for. He responded, let's just get it in and see. I got a call the back after his 'inspection' to tell me the 'fix' didn't work but it was only $70 and we needed a new transmission that was $4500. I was so flustered at that point, I had him call my husband. (I was literally on my way to hospital with an emergency). This has been ongoing for years and I have been pushed off and now that it's not under warranty I am responsible for something that they don't even know is wrong. I have been recommended to read Ford blogs regarding this and this is a know problem with vehicle and a know tactic with dealerships to avoid responsibility. Frustrated!!!!
Corrective Action:
I purchased this vehicle brand new. Within a year or so of purchasing we noticed some chugging with acceleration. Started out around the 20-30mph area. When we took to out local Ford dealer for routine maintenance we mentioned and they said they didn't find anything wrong. We chalked it up to our imagination. As time progressed it seemed to get worse. We mentioned it a couple more times and they said they didn't hear of an issue or find anything with the inspections. Come to October of 2023 when we were feeling it even at speeds on the interstate, we again took it it. The service man then told us that this is happening with multiple vehicles. They thought they had a fix, but within 2 weeks it returned on other people. He said hold on. We are in contact with Ford to see what to do. He will let me know. Then in March 2024, I became so frustrated I called them again asking if they heard anything from Ford. He said bring it in. I asked if that was something they were taking care of or I was responsible for. He responded, let's just get it in and see. I got a call the back after his 'inspection' to tell me the 'fix' didn't work but it was only $70 and we needed a new transmission that was $4500. I was so flustered at that point, I had him call my husband. (I was literally on my way to hospital with an emergency). This has been ongoing for years and I have been pushed off and now that it's not under warranty I am responsible for something that they don't even know is wrong. I have been recommended to read Ford blogs regarding this and this is a know problem with vehicle and a know tactic with dealerships to avoid responsibility. Frustrated!!!!
Additional Notes:
I purchased this vehicle brand new. Within a year or so of purchasing we noticed some chugging with acceleration. Started out around the 20-30mph area. When we took to out local Ford dealer for routine maintenance we mentioned and they said they didn't find anything wrong. We chalked it up to our imagination. As time progressed it seemed to get worse. We mentioned it a couple more times and they said they didn't hear of an issue or find anything with the inspections. Come to October of 2023 when we were feeling it even at speeds on the interstate, we again took it it. The service man then told us that this is happening with multiple vehicles. They thought they had a fix, but within 2 weeks it returned on other people. He said hold on. We are in contact with Ford to see what to do. He will let me know. Then in March 2024, I became so frustrated I called them again asking if they heard anything from Ford. He said bring it in. I asked if that was something they were taking care of or I was responsible for. He responded, let's just get it in and see. I got a call the back after his 'inspection' to tell me the 'fix' didn't work but it was only $70 and we needed a new transmission that was $4500. I was so flustered at that point, I had him call my husband. (I was literally on my way to hospital with an emergency). This has been ongoing for years and I have been pushed off and now that it's not under warranty I am responsible for something that they don't even know is wrong. I have been recommended to read Ford blogs regarding this and this is a know problem with vehicle and a know tactic with dealerships to avoid responsibility. Frustrated!!!!
Mfg Campaign: 11582260
Recall Date: Apr 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The cars transmission shudders when traveling between gears 2 through 4 and then it’s not as noticeable at highway speeds.
Corrective Action:
The cars transmission shudders when traveling between gears 2 through 4 and then it’s not as noticeable at highway speeds.
Additional Notes:
The cars transmission shudders when traveling between gears 2 through 4 and then it’s not as noticeable at highway speeds.
Mfg Campaign: 11581498
Recall Date: Apr 6, 2024
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2019 Ford Edge equipped with Pirelli Tires, Tire Line: Scorpion Verde Offseason, Tire Size: 245/50/R20, DOT Number: UNKCR7290519. The contact stated that the vehicle was taken to the dealer; however, the dealer was unable to remove the wheels. The contact was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was notified of the failure and a case was opened. The failure mileage was 19,100.
Corrective Action:
The contact owns a 2019 Ford Edge equipped with Pirelli Tires, Tire Line: Scorpion Verde Offseason, Tire Size: 245/50/R20, DOT Number: UNKCR7290519. The contact stated that the vehicle was taken to the dealer; however, the dealer was unable to remove the wheels. The contact was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was notified of the failure and a case was opened. The failure mileage was 19,100.
Additional Notes:
The contact owns a 2019 Ford Edge equipped with Pirelli Tires, Tire Line: Scorpion Verde Offseason, Tire Size: 245/50/R20, DOT Number: UNKCR7290519. The contact stated that the vehicle was taken to the dealer; however, the dealer was unable to remove the wheels. The contact was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was notified of the failure and a case was opened. The failure mileage was 19,100.
Mfg Campaign: 11581355
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2019 Ford Edge equipped with Pirelli Tires, Tire Line: Scorpion Verde Offseason, Tire Size: 245/50/R20, DOT Number: UNKCR7290519. The contact stated that the vehicle was taken to the dealer; however, the dealer was unable to remove the wheels. The contact was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was notified of the failure and a case was opened. The failure mileage was 19,100.
Corrective Action:
The contact owns a 2019 Ford Edge equipped with Pirelli Tires, Tire Line: Scorpion Verde Offseason, Tire Size: 245/50/R20, DOT Number: UNKCR7290519. The contact stated that the vehicle was taken to the dealer; however, the dealer was unable to remove the wheels. The contact was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was notified of the failure and a case was opened. The failure mileage was 19,100.
Additional Notes:
The contact owns a 2019 Ford Edge equipped with Pirelli Tires, Tire Line: Scorpion Verde Offseason, Tire Size: 245/50/R20, DOT Number: UNKCR7290519. The contact stated that the vehicle was taken to the dealer; however, the dealer was unable to remove the wheels. The contact was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was notified of the failure and a case was opened. The failure mileage was 19,100.
Mfg Campaign: 11581355
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly jerked before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter, requiring the torque converter to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly jerked before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter, requiring the torque converter to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly jerked before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter, requiring the torque converter to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Mfg Campaign: 11580471
Recall Date: Apr 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving on freeway, car began to drive poor and overheat, coolant was drained rapidly. Had to keep car at 40mph to get to rest stop to add more coolant. Upon dealer inspection, coolant leak into the engine was found. Engine only had <48k miles, and car has been maintained well. Car was 3 months past warranty, and the entire engine replacement cost of $8300 is not covered by ford for an obvious design defect that is risky for people driving these types of engines on the road.
Corrective Action:
While driving on freeway, car began to drive poor and overheat, coolant was drained rapidly. Had to keep car at 40mph to get to rest stop to add more coolant. Upon dealer inspection, coolant leak into the engine was found. Engine only had <48k miles, and car has been maintained well. Car was 3 months past warranty, and the entire engine replacement cost of $8300 is not covered by ford for an obvious design defect that is risky for people driving these types of engines on the road.
Additional Notes:
While driving on freeway, car began to drive poor and overheat, coolant was drained rapidly. Had to keep car at 40mph to get to rest stop to add more coolant. Upon dealer inspection, coolant leak into the engine was found. Engine only had <48k miles, and car has been maintained well. Car was 3 months past warranty, and the entire engine replacement cost of $8300 is not covered by ford for an obvious design defect that is risky for people driving these types of engines on the road.
Mfg Campaign: 11580263
Recall Date: Mar 30, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving on freeway, car began to drive poor and overheat, coolant was drained rapidly. Had to keep car at 40mph to get to rest stop to add more coolant. Upon dealer inspection, coolant leak into the engine was found. Engine only had <48k miles, and car has been maintained well. Car was 3 months past warranty, and the entire engine replacement cost of $8300 is not covered by ford for an obvious design defect that is risky for people driving these types of engines on the road.
Corrective Action:
While driving on freeway, car began to drive poor and overheat, coolant was drained rapidly. Had to keep car at 40mph to get to rest stop to add more coolant. Upon dealer inspection, coolant leak into the engine was found. Engine only had <48k miles, and car has been maintained well. Car was 3 months past warranty, and the entire engine replacement cost of $8300 is not covered by ford for an obvious design defect that is risky for people driving these types of engines on the road.
Additional Notes:
While driving on freeway, car began to drive poor and overheat, coolant was drained rapidly. Had to keep car at 40mph to get to rest stop to add more coolant. Upon dealer inspection, coolant leak into the engine was found. Engine only had <48k miles, and car has been maintained well. Car was 3 months past warranty, and the entire engine replacement cost of $8300 is not covered by ford for an obvious design defect that is risky for people driving these types of engines on the road.
Mfg Campaign: 11580263
Recall Date: Mar 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that the heater was no longer operable. Additionally, the contact stated that the vehicle experienced excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the cylinders. The mechanic determined that the failure was related to an unknown Ford TSB, and the engine might need to be replaced. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall and the vehicle was out of warranty. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that the heater was no longer operable. Additionally, the contact stated that the vehicle experienced excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the cylinders. The mechanic determined that the failure was related to an unknown Ford TSB, and the engine might need to be replaced. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall and the vehicle was out of warranty. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that the heater was no longer operable. Additionally, the contact stated that the vehicle experienced excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the cylinders. The mechanic determined that the failure was related to an unknown Ford TSB, and the engine might need to be replaced. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall and the vehicle was out of warranty. The failure mileage was approximately 66,000.
Mfg Campaign: 11580140
Recall Date: Mar 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that the message "Service Four-wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the failure was due to corroded wiring. An unknown repair was performed, and the message was no longer displayed. Additionally, the contact stated while driving 40-50 MPH, the transmission was skipping gears, and the vehicle was lurching forward. The contact stated that the failure had been recurring while driving. The vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that the message "Service Four-wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the failure was due to corroded wiring. An unknown repair was performed, and the message was no longer displayed. Additionally, the contact stated while driving 40-50 MPH, the transmission was skipping gears, and the vehicle was lurching forward. The contact stated that the failure had been recurring while driving. The vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that the message "Service Four-wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the failure was due to corroded wiring. An unknown repair was performed, and the message was no longer displayed. Additionally, the contact stated while driving 40-50 MPH, the transmission was skipping gears, and the vehicle was lurching forward. The contact stated that the failure had been recurring while driving. The vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.
Mfg Campaign: 11578403
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that the air bag and the seat belt warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear passenger's side seat belt was defective. The dealer was notified of the failure and advised the contact to the take the vehicle to their location for diagnostic testing and repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that the air bag and the seat belt warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear passenger's side seat belt was defective. The dealer was notified of the failure and advised the contact to the take the vehicle to their location for diagnostic testing and repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that the air bag and the seat belt warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear passenger's side seat belt was defective. The dealer was notified of the failure and advised the contact to the take the vehicle to their location for diagnostic testing and repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.
Mfg Campaign: 11578055
Recall Date: Mar 18, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that the air bag and the seat belt warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear passenger's side seat belt was defective. The dealer was notified of the failure and advised the contact to the take the vehicle to their location for diagnostic testing and repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that the air bag and the seat belt warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear passenger's side seat belt was defective. The dealer was notified of the failure and advised the contact to the take the vehicle to their location for diagnostic testing and repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that the air bag and the seat belt warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear passenger's side seat belt was defective. The dealer was notified of the failure and advised the contact to the take the vehicle to their location for diagnostic testing and repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.
Mfg Campaign: 11578055
Recall Date: Mar 18, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11577176
Recall Date: Mar 13, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES, AIR:DISC:ROTOR
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11577176
Recall Date: Mar 13, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving 35 MPH, the vehicle jerked twice and lost motive power. The accelerator pedal was depressed and went to the floorboard; however, the vehicle failed to accelerate. The transmission warning light was illuminated. The vehicle coasted to a parking lot was shut off, and restarted, but failed to move while the transmission was shifted into reverse (R) and drive (D). The vehicle was towed to Firestone, where it was diagnosed that the transmission was faulty. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 118,625.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving 35 MPH, the vehicle jerked twice and lost motive power. The accelerator pedal was depressed and went to the floorboard; however, the vehicle failed to accelerate. The transmission warning light was illuminated. The vehicle coasted to a parking lot was shut off, and restarted, but failed to move while the transmission was shifted into reverse (R) and drive (D). The vehicle was towed to Firestone, where it was diagnosed that the transmission was faulty. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 118,625.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving 35 MPH, the vehicle jerked twice and lost motive power. The accelerator pedal was depressed and went to the floorboard; however, the vehicle failed to accelerate. The transmission warning light was illuminated. The vehicle coasted to a parking lot was shut off, and restarted, but failed to move while the transmission was shifted into reverse (R) and drive (D). The vehicle was towed to Firestone, where it was diagnosed that the transmission was faulty. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 118,625.
Mfg Campaign: 11576619
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
After 60k miles the vehicle shifts so hard it jerks when getting off the highway and also in town. The vehicle was purchased brand new. The vehicle was looked at by the dealership who was able to reproduce the issue. They advised that an update to the software was needed and the transmission would need replaced. Took for a 2nd opinion, at a transmission specialist, they were unable to reproduce the issue (after the software update) and advised that they did not feel comfortable replacing the transmission when they are unable to reproduce the issue. The issue mainly happens coming off highway to driving in city when going from 70mph to 30mph or going up hill from a stop. There are no warning lights that come on for this issue. This issue was observed by multiple family members. It appears as though this is not the first 2019 Ford Edge with the issue. There is a whole thread about this specific issue on [XXX] , where it was suggested to put in a complaint here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
After 60k miles the vehicle shifts so hard it jerks when getting off the highway and also in town. The vehicle was purchased brand new. The vehicle was looked at by the dealership who was able to reproduce the issue. They advised that an update to the software was needed and the transmission would need replaced. Took for a 2nd opinion, at a transmission specialist, they were unable to reproduce the issue (after the software update) and advised that they did not feel comfortable replacing the transmission when they are unable to reproduce the issue. The issue mainly happens coming off highway to driving in city when going from 70mph to 30mph or going up hill from a stop. There are no warning lights that come on for this issue. This issue was observed by multiple family members. It appears as though this is not the first 2019 Ford Edge with the issue. There is a whole thread about this specific issue on [XXX] , where it was suggested to put in a complaint here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
After 60k miles the vehicle shifts so hard it jerks when getting off the highway and also in town. The vehicle was purchased brand new. The vehicle was looked at by the dealership who was able to reproduce the issue. They advised that an update to the software was needed and the transmission would need replaced. Took for a 2nd opinion, at a transmission specialist, they were unable to reproduce the issue (after the software update) and advised that they did not feel comfortable replacing the transmission when they are unable to reproduce the issue. The issue mainly happens coming off highway to driving in city when going from 70mph to 30mph or going up hill from a stop. There are no warning lights that come on for this issue. This issue was observed by multiple family members. It appears as though this is not the first 2019 Ford Edge with the issue. There is a whole thread about this specific issue on [XXX] , where it was suggested to put in a complaint here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575221
Recall Date: Mar 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 20 MPH, he observed smoke coming from the exhaust pipe with an abnormal burning odor. The vehicle was taken to a dealer where it was diagnosed that coolant intrusion had caused the engine to become blown and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage is 60,223.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 20 MPH, he observed smoke coming from the exhaust pipe with an abnormal burning odor. The vehicle was taken to a dealer where it was diagnosed that coolant intrusion had caused the engine to become blown and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage is 60,223.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 20 MPH, he observed smoke coming from the exhaust pipe with an abnormal burning odor. The vehicle was taken to a dealer where it was diagnosed that coolant intrusion had caused the engine to become blown and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage is 60,223.
Mfg Campaign: 11574400
Recall Date: Feb 28, 2024
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