Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Edge vehicles. The driver-side seat belt pretensioner anchor may have been improperly crimped, possibly resulting in the seat belt webbing detaching from the anchor in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S37
Recall Date: Oct 25, 2019
Consumer Complaints
645 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 20 MPH, he observed smoke coming from the exhaust pipe with an abnormal burning odor. The vehicle was taken to a dealer where it was diagnosed that coolant intrusion had caused the engine to become blown and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage is 60,223.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 20 MPH, he observed smoke coming from the exhaust pipe with an abnormal burning odor. The vehicle was taken to a dealer where it was diagnosed that coolant intrusion had caused the engine to become blown and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage is 60,223.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 20 MPH, he observed smoke coming from the exhaust pipe with an abnormal burning odor. The vehicle was taken to a dealer where it was diagnosed that coolant intrusion had caused the engine to become blown and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage is 60,223.
Mfg Campaign: 11574400
Recall Date: Feb 28, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and provided the contact with an estimate for the repair. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and provided the contact with an estimate for the repair. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and provided the contact with an estimate for the repair. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.
Mfg Campaign: 11574453
Recall Date: Feb 28, 2024
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I took my vehicle in for oil change and tire rotation and was told that the tire rotation could not be done due to “swelled lug nuts”.
Corrective Action:
I took my vehicle in for oil change and tire rotation and was told that the tire rotation could not be done due to “swelled lug nuts”.
Additional Notes:
I took my vehicle in for oil change and tire rotation and was told that the tire rotation could not be done due to “swelled lug nuts”.
Mfg Campaign: 11573762
Recall Date: Feb 24, 2024
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
I took my vehicle in for oil change and tire rotation and was told that the tire rotation could not be done due to “swelled lug nuts”.
Corrective Action:
I took my vehicle in for oil change and tire rotation and was told that the tire rotation could not be done due to “swelled lug nuts”.
Additional Notes:
I took my vehicle in for oil change and tire rotation and was told that the tire rotation could not be done due to “swelled lug nuts”.
Mfg Campaign: 11573762
Recall Date: Feb 24, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle shudders, bucks, and jerk switching gears at slow speed.
Corrective Action:
My vehicle shudders, bucks, and jerk switching gears at slow speed.
Additional Notes:
My vehicle shudders, bucks, and jerk switching gears at slow speed.
Mfg Campaign: 11573362
Recall Date: Feb 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
Corrective Action:
The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
Additional Notes:
The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
Mfg Campaign: 11573020
Recall Date: Feb 20, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
Corrective Action:
The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
Additional Notes:
The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
Mfg Campaign: 11573020
Recall Date: Feb 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
Corrective Action:
The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
Additional Notes:
The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
Mfg Campaign: 11573020
Recall Date: Feb 20, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle bucks and hesitates when shifting into and out of lower gears. Likely the torque converter. Merging into a busy highway and attempting to accelerate but not actually gaining speed leaves you as a sitting duck to be hit by another driver. Likewise, coming to a stop at a traffic light is jerky and sudden instead of gradual and smooth, opening the door to potentially being rear-ended
Corrective Action:
The vehicle bucks and hesitates when shifting into and out of lower gears. Likely the torque converter. Merging into a busy highway and attempting to accelerate but not actually gaining speed leaves you as a sitting duck to be hit by another driver. Likewise, coming to a stop at a traffic light is jerky and sudden instead of gradual and smooth, opening the door to potentially being rear-ended
Additional Notes:
The vehicle bucks and hesitates when shifting into and out of lower gears. Likely the torque converter. Merging into a busy highway and attempting to accelerate but not actually gaining speed leaves you as a sitting duck to be hit by another driver. Likewise, coming to a stop at a traffic light is jerky and sudden instead of gradual and smooth, opening the door to potentially being rear-ended
Mfg Campaign: 11572811
Recall Date: Feb 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving on the freeway when an engine overheating warning light came on. I exited the freeway at the nearest exit and my vehicle lost power and white smoke was coming from the exhaust. My vehicle was towed to the nearest Ford dealership. Upon inspection, they discovered coolant was leaking into the exhaust and they repaired it pursuant to TSB 20-2234. This is a known issue to Ford as they have had many complaints of this same issue with all of the Ford models with the Ecoboost engine. They have offered full coverage for repairs of other models but not my vehicle. This issue could have caused a vehicle fire.
Corrective Action:
I was driving on the freeway when an engine overheating warning light came on. I exited the freeway at the nearest exit and my vehicle lost power and white smoke was coming from the exhaust. My vehicle was towed to the nearest Ford dealership. Upon inspection, they discovered coolant was leaking into the exhaust and they repaired it pursuant to TSB 20-2234. This is a known issue to Ford as they have had many complaints of this same issue with all of the Ford models with the Ecoboost engine. They have offered full coverage for repairs of other models but not my vehicle. This issue could have caused a vehicle fire.
Additional Notes:
I was driving on the freeway when an engine overheating warning light came on. I exited the freeway at the nearest exit and my vehicle lost power and white smoke was coming from the exhaust. My vehicle was towed to the nearest Ford dealership. Upon inspection, they discovered coolant was leaking into the exhaust and they repaired it pursuant to TSB 20-2234. This is a known issue to Ford as they have had many complaints of this same issue with all of the Ford models with the Ecoboost engine. They have offered full coverage for repairs of other models but not my vehicle. This issue could have caused a vehicle fire.
Mfg Campaign: 11571177
Recall Date: Feb 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact called on behalf of his father-in-law who owns a 2019 Ford Edge. The contact stated that while the vehicle was being driven at an undisclosed speed, the vehicle shuddered and jerked. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Numbers: 21-2081 and 21-2389. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Corrective Action:
The contact called on behalf of his father-in-law who owns a 2019 Ford Edge. The contact stated that while the vehicle was being driven at an undisclosed speed, the vehicle shuddered and jerked. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Numbers: 21-2081 and 21-2389. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Additional Notes:
The contact called on behalf of his father-in-law who owns a 2019 Ford Edge. The contact stated that while the vehicle was being driven at an undisclosed speed, the vehicle shuddered and jerked. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Numbers: 21-2081 and 21-2389. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Mfg Campaign: 11569264
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 40-45 MPH, the RPMs suddenly began to increase, with white cloud of smoke coming from the rear of the vehicle. The contact pulled over and parked and turned off the vehicle. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the head gasket had failed to seal and secure the coolant, causing a coolant leak into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and referred them to Ford. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was 89,918.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 40-45 MPH, the RPMs suddenly began to increase, with white cloud of smoke coming from the rear of the vehicle. The contact pulled over and parked and turned off the vehicle. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the head gasket had failed to seal and secure the coolant, causing a coolant leak into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and referred them to Ford. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was 89,918.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 40-45 MPH, the RPMs suddenly began to increase, with white cloud of smoke coming from the rear of the vehicle. The contact pulled over and parked and turned off the vehicle. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the head gasket had failed to seal and secure the coolant, causing a coolant leak into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and referred them to Ford. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was 89,918.
Mfg Campaign: 11569280
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 40-45 MPH, the RPMs suddenly began to increase, with white cloud of smoke coming from the rear of the vehicle. The contact pulled over and parked and turned off the vehicle. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the head gasket had failed to seal and secure the coolant, causing a coolant leak into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and referred them to Ford. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was 89,918.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 40-45 MPH, the RPMs suddenly began to increase, with white cloud of smoke coming from the rear of the vehicle. The contact pulled over and parked and turned off the vehicle. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the head gasket had failed to seal and secure the coolant, causing a coolant leak into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and referred them to Ford. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was 89,918.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 40-45 MPH, the RPMs suddenly began to increase, with white cloud of smoke coming from the rear of the vehicle. The contact pulled over and parked and turned off the vehicle. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the head gasket had failed to seal and secure the coolant, causing a coolant leak into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and referred them to Ford. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was 89,918.
Mfg Campaign: 11569280
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while his daughter was occupying the front seat and using the front passenger's side seat belt, the seat belt became snagged on an unknown object and swayed apart. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while his daughter was occupying the front seat and using the front passenger's side seat belt, the seat belt became snagged on an unknown object and swayed apart. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while his daughter was occupying the front seat and using the front passenger's side seat belt, the seat belt became snagged on an unknown object and swayed apart. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.
Mfg Campaign: 11569038
Recall Date: Jan 31, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
CEL light came on while at a stop light. Called my Ford dealership while I was at the light and made an appointment to bring my car in. Light went off after a couple of stops but I still took my car in as it had started to idle a little rough like it might want to stall. At first, service thought just new spark plugs were needed, but after installing them they noticed white smoke coming out of the tail pipe. Upon further inspection they saw there was coolant leaking into the engine through the head gasket and I needed either a new head gasket or a new engine. Car had 79724 mile on it, always been service on time at the Ford dealership, had just had it serviced November 8th and had them do the fuel induction service that they recommended. The car could have caught on fire, or stalled out while I was driving it. It is a good thing I took it in even though the CEL had gone off. This appears to be a known problem with the Ford Eco Boost engines and I see numerous complaints for this exact problem. I have had no accidents in this car and always serviced it at Ford.
Corrective Action:
CEL light came on while at a stop light. Called my Ford dealership while I was at the light and made an appointment to bring my car in. Light went off after a couple of stops but I still took my car in as it had started to idle a little rough like it might want to stall. At first, service thought just new spark plugs were needed, but after installing them they noticed white smoke coming out of the tail pipe. Upon further inspection they saw there was coolant leaking into the engine through the head gasket and I needed either a new head gasket or a new engine. Car had 79724 mile on it, always been service on time at the Ford dealership, had just had it serviced November 8th and had them do the fuel induction service that they recommended. The car could have caught on fire, or stalled out while I was driving it. It is a good thing I took it in even though the CEL had gone off. This appears to be a known problem with the Ford Eco Boost engines and I see numerous complaints for this exact problem. I have had no accidents in this car and always serviced it at Ford.
Additional Notes:
CEL light came on while at a stop light. Called my Ford dealership while I was at the light and made an appointment to bring my car in. Light went off after a couple of stops but I still took my car in as it had started to idle a little rough like it might want to stall. At first, service thought just new spark plugs were needed, but after installing them they noticed white smoke coming out of the tail pipe. Upon further inspection they saw there was coolant leaking into the engine through the head gasket and I needed either a new head gasket or a new engine. Car had 79724 mile on it, always been service on time at the Ford dealership, had just had it serviced November 8th and had them do the fuel induction service that they recommended. The car could have caught on fire, or stalled out while I was driving it. It is a good thing I took it in even though the CEL had gone off. This appears to be a known problem with the Ford Eco Boost engines and I see numerous complaints for this exact problem. I have had no accidents in this car and always serviced it at Ford.
Mfg Campaign: 11567172
Recall Date: Jan 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The car began sputtering and shaking between 20-30 miles and 60-80 miles December 2023 around 65.000 miles. After taking it to a local repair shop and trying a fuel system flush, changing spark plugs and ignition coil, it was determined that the transmission failed. I took it to the dealership where I purchased the vehicle and was once again told that the transmission needed to replaced. I was also told that I should stop driving it because it could fail while driving. I bought the car brand new, took it to the dealer for all the recommended maintenance, and the transmission needs to be replaced on a four year old car with only 66,000 miles on it. The only warning was the sputtering whild driving. I called Ford and was told there was nothing they could do about it. I was told that when I fixed it to hold on to my receipt in the event Ford issues a recall.
Corrective Action:
The car began sputtering and shaking between 20-30 miles and 60-80 miles December 2023 around 65.000 miles. After taking it to a local repair shop and trying a fuel system flush, changing spark plugs and ignition coil, it was determined that the transmission failed. I took it to the dealership where I purchased the vehicle and was once again told that the transmission needed to replaced. I was also told that I should stop driving it because it could fail while driving. I bought the car brand new, took it to the dealer for all the recommended maintenance, and the transmission needs to be replaced on a four year old car with only 66,000 miles on it. The only warning was the sputtering whild driving. I called Ford and was told there was nothing they could do about it. I was told that when I fixed it to hold on to my receipt in the event Ford issues a recall.
Additional Notes:
The car began sputtering and shaking between 20-30 miles and 60-80 miles December 2023 around 65.000 miles. After taking it to a local repair shop and trying a fuel system flush, changing spark plugs and ignition coil, it was determined that the transmission failed. I took it to the dealership where I purchased the vehicle and was once again told that the transmission needed to replaced. I was also told that I should stop driving it because it could fail while driving. I bought the car brand new, took it to the dealer for all the recommended maintenance, and the transmission needs to be replaced on a four year old car with only 66,000 miles on it. The only warning was the sputtering whild driving. I called Ford and was told there was nothing they could do about it. I was told that when I fixed it to hold on to my receipt in the event Ford issues a recall.
Mfg Campaign: 11567108
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
Corrective Action:
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
Additional Notes:
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
Mfg Campaign: 11566748
Recall Date: Jan 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
Corrective Action:
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
Additional Notes:
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
Mfg Campaign: 11566748
Recall Date: Jan 21, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
Corrective Action:
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
Additional Notes:
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
Mfg Campaign: 11566748
Recall Date: Jan 21, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the maintenance warning light illuminated, and the vehicle was shaking. The contact drove the vehicle to his intended destination. The contact parked the vehicle and turned the vehicle off. The contact restarted the vehicle and noticed that the wrench warning light was off. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The contact continued to drive, and the wrench warning light illuminated. The vehicle was taken to the dealer for a scheduled service appointment. The contact stated that after the service appointment was completed, the contact started the vehicle, and the maintenance warning light was off. The contact stated that two days later, while driving, the check engine warning light illuminated. The contact called the dealer and informed the dealer of the failure. However, the contact was advised that the check engine warning light was illuminated due to a possible failed powertrain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,500.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the maintenance warning light illuminated, and the vehicle was shaking. The contact drove the vehicle to his intended destination. The contact parked the vehicle and turned the vehicle off. The contact restarted the vehicle and noticed that the wrench warning light was off. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The contact continued to drive, and the wrench warning light illuminated. The vehicle was taken to the dealer for a scheduled service appointment. The contact stated that after the service appointment was completed, the contact started the vehicle, and the maintenance warning light was off. The contact stated that two days later, while driving, the check engine warning light illuminated. The contact called the dealer and informed the dealer of the failure. However, the contact was advised that the check engine warning light was illuminated due to a possible failed powertrain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,500.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the maintenance warning light illuminated, and the vehicle was shaking. The contact drove the vehicle to his intended destination. The contact parked the vehicle and turned the vehicle off. The contact restarted the vehicle and noticed that the wrench warning light was off. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The contact continued to drive, and the wrench warning light illuminated. The vehicle was taken to the dealer for a scheduled service appointment. The contact stated that after the service appointment was completed, the contact started the vehicle, and the maintenance warning light was off. The contact stated that two days later, while driving, the check engine warning light illuminated. The contact called the dealer and informed the dealer of the failure. However, the contact was advised that the check engine warning light was illuminated due to a possible failed powertrain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,500.
Mfg Campaign: 11566202
Recall Date: Jan 18, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury