Complaints & Recalls
Consumer Complaints
356 ComplaintsFord Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
1) Head unit not powering up. No backup camera no cross traffic alert. 2) Power train light has come on three times. Dealership is unable to find any issues 3) Starting battery keeps failing. Fourth battery in three years getting installed today.
Corrective Action:
1) Head unit not powering up. No backup camera no cross traffic alert. 2) Power train light has come on three times. Dealership is unable to find any issues 3) Starting battery keeps failing. Fourth battery in three years getting installed today.
Additional Notes:
1) Head unit not powering up. No backup camera no cross traffic alert. 2) Power train light has come on three times. Dealership is unable to find any issues 3) Starting battery keeps failing. Fourth battery in three years getting installed today.
Mfg Campaign: 11549501
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving, lost power and dash said stop safely now, battery symbol came on Was able to pull over but could be extremely dangerous on freeway
Corrective Action:
While driving, lost power and dash said stop safely now, battery symbol came on Was able to pull over but could be extremely dangerous on freeway
Additional Notes:
While driving, lost power and dash said stop safely now, battery symbol came on Was able to pull over but could be extremely dangerous on freeway
Mfg Campaign: 11548777
Recall Date: Oct 7, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2020 Ford Escape Hybrid. The contact stated that after he opened the front driver’s side door, he heard a clicking sound upon closing the door. The contact then stated that he noticed that the front driver’s side door hinge had detached from the door and the door welds had fractured. Additionally, the contact stated that he had to hold the front driver’s side door while driving to his residence. The contact then stated that he had to dismantle the front driver’s side door to be able to safely drive the vehicle. The vehicle was taken to the dealer where it was diagnosed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle mileage was over the warrant and provided a case number. The failure mileage was approximately 41,000. The VIN was unavailable.
Corrective Action:
The contact owns a 2020 Ford Escape Hybrid. The contact stated that after he opened the front driver’s side door, he heard a clicking sound upon closing the door. The contact then stated that he noticed that the front driver’s side door hinge had detached from the door and the door welds had fractured. Additionally, the contact stated that he had to hold the front driver’s side door while driving to his residence. The contact then stated that he had to dismantle the front driver’s side door to be able to safely drive the vehicle. The vehicle was taken to the dealer where it was diagnosed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle mileage was over the warrant and provided a case number. The failure mileage was approximately 41,000. The VIN was unavailable.
Additional Notes:
The contact owns a 2020 Ford Escape Hybrid. The contact stated that after he opened the front driver’s side door, he heard a clicking sound upon closing the door. The contact then stated that he noticed that the front driver’s side door hinge had detached from the door and the door welds had fractured. Additionally, the contact stated that he had to hold the front driver’s side door while driving to his residence. The contact then stated that he had to dismantle the front driver’s side door to be able to safely drive the vehicle. The vehicle was taken to the dealer where it was diagnosed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle mileage was over the warrant and provided a case number. The failure mileage was approximately 41,000. The VIN was unavailable.
Mfg Campaign: 11548584
Recall Date: Oct 6, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The driver door spot welds for the support arm broke. The door would not close. The dealer said it is not covered by Ford. I called Ford customer satisfaction. Case CAS45401361. Have an appointment for October 9th. Can you help?
Corrective Action:
The driver door spot welds for the support arm broke. The door would not close. The dealer said it is not covered by Ford. I called Ford customer satisfaction. Case CAS45401361. Have an appointment for October 9th. Can you help?
Additional Notes:
The driver door spot welds for the support arm broke. The door would not close. The dealer said it is not covered by Ford. I called Ford customer satisfaction. Case CAS45401361. Have an appointment for October 9th. Can you help?
Mfg Campaign: 11548104
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driver side door has started to make a popping sound when opening and closing. It appears this is coming from inside the door at the door limiter. I am fearing this part could potentially fully break and become unfunctional causing door to pop open and cause potential injury to myself or other drivers on the roadways. Research has shown this is a consistent problem with this year and model vehicle.
Corrective Action:
Driver side door has started to make a popping sound when opening and closing. It appears this is coming from inside the door at the door limiter. I am fearing this part could potentially fully break and become unfunctional causing door to pop open and cause potential injury to myself or other drivers on the roadways. Research has shown this is a consistent problem with this year and model vehicle.
Additional Notes:
Driver side door has started to make a popping sound when opening and closing. It appears this is coming from inside the door at the door limiter. I am fearing this part could potentially fully break and become unfunctional causing door to pop open and cause potential injury to myself or other drivers on the roadways. Research has shown this is a consistent problem with this year and model vehicle.
Mfg Campaign: 11548105
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When hill assist is in use at the end of the hill accelerates and kicks . You have to keep decent distance from other vehicles or you will hit them
Corrective Action:
When hill assist is in use at the end of the hill accelerates and kicks . You have to keep decent distance from other vehicles or you will hit them
Additional Notes:
When hill assist is in use at the end of the hill accelerates and kicks . You have to keep decent distance from other vehicles or you will hit them
Mfg Campaign: 11547650
Recall Date: Oct 2, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My ford has been in no accidents or anything. One day the door started creaking. Making a CHUNK noise. After a few days of use there was a loud crack and you can see the weld spots have fallen out and the door no longer sits flush. It's the door, it won't close properly that seems like a safety risk. The door is literally falling off. Ford inspected and told me the price to fix would be 4500 bucks. No warnings.
Corrective Action:
My ford has been in no accidents or anything. One day the door started creaking. Making a CHUNK noise. After a few days of use there was a loud crack and you can see the weld spots have fallen out and the door no longer sits flush. It's the door, it won't close properly that seems like a safety risk. The door is literally falling off. Ford inspected and told me the price to fix would be 4500 bucks. No warnings.
Additional Notes:
My ford has been in no accidents or anything. One day the door started creaking. Making a CHUNK noise. After a few days of use there was a loud crack and you can see the weld spots have fallen out and the door no longer sits flush. It's the door, it won't close properly that seems like a safety risk. The door is literally falling off. Ford inspected and told me the price to fix would be 4500 bucks. No warnings.
Mfg Campaign: 11547496
Recall Date: Sep 30, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Ford escape brakes have been a continuous issue after purchasing car 3 years ago. Brakes would make loud screeching noise when reversing car slowly. The problem seemed to get worse after it rained or the car gets wet. I’ve taken the car into the Ford dealer 3x for the same issue and they cannot seem to recreate the noise. Dealer has said the brake pads look fine. Recently, when applying brakes the car isn’t slowing down but still moving forward. After about 10seconds of “skipping” forward the car will stop.
Corrective Action:
Ford escape brakes have been a continuous issue after purchasing car 3 years ago. Brakes would make loud screeching noise when reversing car slowly. The problem seemed to get worse after it rained or the car gets wet. I’ve taken the car into the Ford dealer 3x for the same issue and they cannot seem to recreate the noise. Dealer has said the brake pads look fine. Recently, when applying brakes the car isn’t slowing down but still moving forward. After about 10seconds of “skipping” forward the car will stop.
Additional Notes:
Ford escape brakes have been a continuous issue after purchasing car 3 years ago. Brakes would make loud screeching noise when reversing car slowly. The problem seemed to get worse after it rained or the car gets wet. I’ve taken the car into the Ford dealer 3x for the same issue and they cannot seem to recreate the noise. Dealer has said the brake pads look fine. Recently, when applying brakes the car isn’t slowing down but still moving forward. After about 10seconds of “skipping” forward the car will stop.
Mfg Campaign: 11547037
Recall Date: Sep 28, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The drivers side front door developed a loud clunking sound upon opening and closing. My car sees somewhat higher mileage than typical and my mileage is at 79K miles currently. Upon inspecting the issue, I determined that the door closing indent mechanism that stops the door from swinging open all the way was jumping around and making the loud thunking noise. Upon further looking I noticed all the spot welds were ripped out of the door body. Those welds hold a bracket on the inside of the door that holds the closing mechanism. I did a bit of online research and determined there was a service bulletin from Ford on this issue. I call the service rep I was working with on another issue and left a message about the door and the service bulletin number and asked for a call back. No Call back received. Meanwhile I have to drive my vehicle so I have been driving it. Opening the door causes loud thumping noises and ocassionally the window will no longer operate. I was going to live with it as didnt really think it was a safety issue. But the other day I stopped quickly on a downhill letft leaning slope and asTher I went to get out the weight of the door pulled me out of the car and I feel next to the car. The car started to roll forward and then slammed into park before the car ran over me. e is a failsafe on my car (hybrid with rotary shift know on console) that disengages the car from drive to park when you open the door. It did work but the 1ish second delay nearly allowed the car to run over me. Fortnunaely I was not injured except for a few bruises from the fall. Ford should make repairs to this car for driver safety issues. From what I read, the repair involves replacing the entire door and can cost thousands of dollars after bumper to bumper warranty is done. It is an obvious manufacturing issue and seems to be developing on many cars as their mileage, and therefore the number of cycles of door opening and closing taking place. Doors flying open should not happen.
Corrective Action:
The drivers side front door developed a loud clunking sound upon opening and closing. My car sees somewhat higher mileage than typical and my mileage is at 79K miles currently. Upon inspecting the issue, I determined that the door closing indent mechanism that stops the door from swinging open all the way was jumping around and making the loud thunking noise. Upon further looking I noticed all the spot welds were ripped out of the door body. Those welds hold a bracket on the inside of the door that holds the closing mechanism. I did a bit of online research and determined there was a service bulletin from Ford on this issue. I call the service rep I was working with on another issue and left a message about the door and the service bulletin number and asked for a call back. No Call back received. Meanwhile I have to drive my vehicle so I have been driving it. Opening the door causes loud thumping noises and ocassionally the window will no longer operate. I was going to live with it as didnt really think it was a safety issue. But the other day I stopped quickly on a downhill letft leaning slope and asTher I went to get out the weight of the door pulled me out of the car and I feel next to the car. The car started to roll forward and then slammed into park before the car ran over me. e is a failsafe on my car (hybrid with rotary shift know on console) that disengages the car from drive to park when you open the door. It did work but the 1ish second delay nearly allowed the car to run over me. Fortnunaely I was not injured except for a few bruises from the fall. Ford should make repairs to this car for driver safety issues. From what I read, the repair involves replacing the entire door and can cost thousands of dollars after bumper to bumper warranty is done. It is an obvious manufacturing issue and seems to be developing on many cars as their mileage, and therefore the number of cycles of door opening and closing taking place. Doors flying open should not happen.
Additional Notes:
The drivers side front door developed a loud clunking sound upon opening and closing. My car sees somewhat higher mileage than typical and my mileage is at 79K miles currently. Upon inspecting the issue, I determined that the door closing indent mechanism that stops the door from swinging open all the way was jumping around and making the loud thunking noise. Upon further looking I noticed all the spot welds were ripped out of the door body. Those welds hold a bracket on the inside of the door that holds the closing mechanism. I did a bit of online research and determined there was a service bulletin from Ford on this issue. I call the service rep I was working with on another issue and left a message about the door and the service bulletin number and asked for a call back. No Call back received. Meanwhile I have to drive my vehicle so I have been driving it. Opening the door causes loud thumping noises and ocassionally the window will no longer operate. I was going to live with it as didnt really think it was a safety issue. But the other day I stopped quickly on a downhill letft leaning slope and asTher I went to get out the weight of the door pulled me out of the car and I feel next to the car. The car started to roll forward and then slammed into park before the car ran over me. e is a failsafe on my car (hybrid with rotary shift know on console) that disengages the car from drive to park when you open the door. It did work but the 1ish second delay nearly allowed the car to run over me. Fortnunaely I was not injured except for a few bruises from the fall. Ford should make repairs to this car for driver safety issues. From what I read, the repair involves replacing the entire door and can cost thousands of dollars after bumper to bumper warranty is done. It is an obvious manufacturing issue and seems to be developing on many cars as their mileage, and therefore the number of cycles of door opening and closing taking place. Doors flying open should not happen.
Mfg Campaign: 11547107
Recall Date: Sep 28, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front left door (driver side door) load popping noise and window wont go down.
Corrective Action:
Front left door (driver side door) load popping noise and window wont go down.
Additional Notes:
Front left door (driver side door) load popping noise and window wont go down.
Mfg Campaign: 11546579
Recall Date: Sep 26, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver side door check broke off the door. Spot welds failed. Door is very difficult to close Ford has put out SSM50150 message but no recall has been authorized that I am aware of. Online research shows this has happened to many others who have this same model year. Most stated the entire door needs to be replaced at a cost of $2500-$2600. I heard a slight popping sound when opening this door at first and now the door check has broken away from the door. Picture of the failed spot welds attached.
Corrective Action:
Driver side door check broke off the door. Spot welds failed. Door is very difficult to close Ford has put out SSM50150 message but no recall has been authorized that I am aware of. Online research shows this has happened to many others who have this same model year. Most stated the entire door needs to be replaced at a cost of $2500-$2600. I heard a slight popping sound when opening this door at first and now the door check has broken away from the door. Picture of the failed spot welds attached.
Additional Notes:
Driver side door check broke off the door. Spot welds failed. Door is very difficult to close Ford has put out SSM50150 message but no recall has been authorized that I am aware of. Online research shows this has happened to many others who have this same model year. Most stated the entire door needs to be replaced at a cost of $2500-$2600. I heard a slight popping sound when opening this door at first and now the door check has broken away from the door. Picture of the failed spot welds attached.
Mfg Campaign: 11545562
Recall Date: Sep 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11545143
Recall Date: Sep 18, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle lost power steering and acceleration in the middle of a busy intersection
Corrective Action:
Vehicle lost power steering and acceleration in the middle of a busy intersection
Additional Notes:
Vehicle lost power steering and acceleration in the middle of a busy intersection
Mfg Campaign: 11544964
Recall Date: Sep 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle lost power steering and acceleration in the middle of a busy intersection
Corrective Action:
Vehicle lost power steering and acceleration in the middle of a busy intersection
Additional Notes:
Vehicle lost power steering and acceleration in the middle of a busy intersection
Mfg Campaign: 11544964
Recall Date: Sep 16, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Vehicle lost power steering and acceleration in the middle of a busy intersection
Corrective Action:
Vehicle lost power steering and acceleration in the middle of a busy intersection
Additional Notes:
Vehicle lost power steering and acceleration in the middle of a busy intersection
Mfg Campaign: 11544964
Recall Date: Sep 16, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver's side door check bracket welds cracked and separated. Now there are abnormal, loud popping sounds every time I open or close the door. The care only has 37,000 miles on it and I am very conscientious about maintaining my vehicles.
Corrective Action:
Driver's side door check bracket welds cracked and separated. Now there are abnormal, loud popping sounds every time I open or close the door. The care only has 37,000 miles on it and I am very conscientious about maintaining my vehicles.
Additional Notes:
Driver's side door check bracket welds cracked and separated. Now there are abnormal, loud popping sounds every time I open or close the door. The care only has 37,000 miles on it and I am very conscientious about maintaining my vehicles.
Mfg Campaign: 11544801
Recall Date: Sep 15, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The arm attachments have become loose as a result of broken spot welds on the driver side door. This is the subject of SSM50150.
Corrective Action:
The arm attachments have become loose as a result of broken spot welds on the driver side door. This is the subject of SSM50150.
Additional Notes:
The arm attachments have become loose as a result of broken spot welds on the driver side door. This is the subject of SSM50150.
Mfg Campaign: 11543199
Recall Date: Sep 7, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.
Corrective Action:
broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.
Additional Notes:
broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.
Mfg Campaign: 11543040
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.
Corrective Action:
broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.
Additional Notes:
broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.
Mfg Campaign: 11543040
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.
Corrective Action:
broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.
Additional Notes:
broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.
Mfg Campaign: 11543040
Recall Date: Sep 6, 2023
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