Complaints & Recalls
Consumer Complaints
356 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I’ve replaced three times my rear window regulators on both sides. This part is only available thru Ford and there isn’t a 3rd party part. You roll the window down and the regulator stops working/breaks. This has already cost me over $1000 on parts/labor.
Corrective Action:
I’ve replaced three times my rear window regulators on both sides. This part is only available thru Ford and there isn’t a 3rd party part. You roll the window down and the regulator stops working/breaks. This has already cost me over $1000 on parts/labor.
Additional Notes:
I’ve replaced three times my rear window regulators on both sides. This part is only available thru Ford and there isn’t a 3rd party part. You roll the window down and the regulator stops working/breaks. This has already cost me over $1000 on parts/labor.
Mfg Campaign: 11542367
Recall Date: Sep 3, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Every time the driver side door opens it makes a terrible creaking noise and the window no longer fully goes down in the drivers side. Took the door panel off and its definitely a weld error
Corrective Action:
Every time the driver side door opens it makes a terrible creaking noise and the window no longer fully goes down in the drivers side. Took the door panel off and its definitely a weld error
Additional Notes:
Every time the driver side door opens it makes a terrible creaking noise and the window no longer fully goes down in the drivers side. Took the door panel off and its definitely a weld error
Mfg Campaign: 11542297
Recall Date: Sep 2, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, the door weld fractured. The contact stated that she closed the door with force to keep it closed. The vehicle was taken to an unknown dealer, who informed the contact that the warranty had expired. Additionally, the contact stated while driving 30 MPH, the warning light indicating that the passenger's side door was opened, illuminated and she noticed that the door was not closed securely. The vehicle was not repaired. The manufacturer was contacted, and a case was opened; however, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 45,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, the door weld fractured. The contact stated that she closed the door with force to keep it closed. The vehicle was taken to an unknown dealer, who informed the contact that the warranty had expired. Additionally, the contact stated while driving 30 MPH, the warning light indicating that the passenger's side door was opened, illuminated and she noticed that the door was not closed securely. The vehicle was not repaired. The manufacturer was contacted, and a case was opened; however, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 45,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, the door weld fractured. The contact stated that she closed the door with force to keep it closed. The vehicle was taken to an unknown dealer, who informed the contact that the warranty had expired. Additionally, the contact stated while driving 30 MPH, the warning light indicating that the passenger's side door was opened, illuminated and she noticed that the door was not closed securely. The vehicle was not repaired. The manufacturer was contacted, and a case was opened; however, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 45,000.
Mfg Campaign: 11540789
Recall Date: Aug 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Recall came out in May. Still no remedy....
Corrective Action:
Recall came out in May. Still no remedy....
Additional Notes:
Recall came out in May. Still no remedy....
Mfg Campaign: 11539862
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Recall came out in May. Still no remedy....
Corrective Action:
Recall came out in May. Still no remedy....
Additional Notes:
Recall came out in May. Still no remedy....
Mfg Campaign: 11539862
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Recall came out in May. Still no remedy....
Corrective Action:
Recall came out in May. Still no remedy....
Additional Notes:
Recall came out in May. Still no remedy....
Mfg Campaign: 11539862
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The dial shifter gets stuck/ locked in position (Park) when overly hot outside. Takes significant time to cool car and release.
Corrective Action:
The dial shifter gets stuck/ locked in position (Park) when overly hot outside. Takes significant time to cool car and release.
Additional Notes:
The dial shifter gets stuck/ locked in position (Park) when overly hot outside. Takes significant time to cool car and release.
Mfg Campaign: 11539665
Recall Date: Aug 20, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a weld broken in door arm on driver's door and now driver's side window is not working.
Corrective Action:
There is a weld broken in door arm on driver's door and now driver's side window is not working.
Additional Notes:
There is a weld broken in door arm on driver's door and now driver's side window is not working.
Mfg Campaign: 11539073
Recall Date: Aug 17, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
4 months after my manufactures warranty ran out, I heard a loud popping sound as I opened and then closed my driver’s door. I looked online and found that this particular model and year are known to have the door check weld break away from the door panel. This can cause the drivers door to swing open without any resistance and is dangerous when parking on an incline or if the door isn’t secured properly while driving. I took the car to the dealership where they informed me that this is a known problem because it is so common but not enough that Ford has issued a recall. Their fix is to replace the entire door assembly instead of rewelding a new one in place to the cost of $2127.58.
Corrective Action:
4 months after my manufactures warranty ran out, I heard a loud popping sound as I opened and then closed my driver’s door. I looked online and found that this particular model and year are known to have the door check weld break away from the door panel. This can cause the drivers door to swing open without any resistance and is dangerous when parking on an incline or if the door isn’t secured properly while driving. I took the car to the dealership where they informed me that this is a known problem because it is so common but not enough that Ford has issued a recall. Their fix is to replace the entire door assembly instead of rewelding a new one in place to the cost of $2127.58.
Additional Notes:
4 months after my manufactures warranty ran out, I heard a loud popping sound as I opened and then closed my driver’s door. I looked online and found that this particular model and year are known to have the door check weld break away from the door panel. This can cause the drivers door to swing open without any resistance and is dangerous when parking on an incline or if the door isn’t secured properly while driving. I took the car to the dealership where they informed me that this is a known problem because it is so common but not enough that Ford has issued a recall. Their fix is to replace the entire door assembly instead of rewelding a new one in place to the cost of $2127.58.
Mfg Campaign: 11539215
Recall Date: Aug 17, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Weld failed in front door making loud popping noise when door opens and closes , affects window operation , eventually affecting door closing
Corrective Action:
Weld failed in front door making loud popping noise when door opens and closes , affects window operation , eventually affecting door closing
Additional Notes:
Weld failed in front door making loud popping noise when door opens and closes , affects window operation , eventually affecting door closing
Mfg Campaign: 11538518
Recall Date: Aug 14, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
audible loud click/twang noise from drivers door upon full opening.It happens every time door is opened and has become worse since trip to Virginia where when opening door on a hill the door really started popping loudly at full open.The Ford Dealer says its due to a broken/failed door check weld inside door.Dealer also stated Ford is aware of this defect and released an internal directive called a Special Service Message which directs Dealer to replace drivers door due to a failed weld at the door check assembly base part number 7823552.The Dealer also advised me they have seen multiple instances of unintended door opening/closing failures due to this Safety concern which is very alarming.Unfortunately our vehicle is just out of base warranty by time quoting approx 2899.$ to fix it.I called FOMOCO customer assistance 800 392 3673 created contact CAS44167123-Z9G8H0 requesting WARRANTABLE repair based on known safety defect.FOMOCO denied financial assistance.I am notifying NHTSA of this known defect and the obvious related safety hazard of unintended door opening or failure to fully close .My local dealer advised me they have had to replace doors on approximately 15 vehicle so far and the larger dealer in Brandon advised me they have seen that many failures as well.i certainly hope we r not next.
Corrective Action:
audible loud click/twang noise from drivers door upon full opening.It happens every time door is opened and has become worse since trip to Virginia where when opening door on a hill the door really started popping loudly at full open.The Ford Dealer says its due to a broken/failed door check weld inside door.Dealer also stated Ford is aware of this defect and released an internal directive called a Special Service Message which directs Dealer to replace drivers door due to a failed weld at the door check assembly base part number 7823552.The Dealer also advised me they have seen multiple instances of unintended door opening/closing failures due to this Safety concern which is very alarming.Unfortunately our vehicle is just out of base warranty by time quoting approx 2899.$ to fix it.I called FOMOCO customer assistance 800 392 3673 created contact CAS44167123-Z9G8H0 requesting WARRANTABLE repair based on known safety defect.FOMOCO denied financial assistance.I am notifying NHTSA of this known defect and the obvious related safety hazard of unintended door opening or failure to fully close .My local dealer advised me they have had to replace doors on approximately 15 vehicle so far and the larger dealer in Brandon advised me they have seen that many failures as well.i certainly hope we r not next.
Additional Notes:
audible loud click/twang noise from drivers door upon full opening.It happens every time door is opened and has become worse since trip to Virginia where when opening door on a hill the door really started popping loudly at full open.The Ford Dealer says its due to a broken/failed door check weld inside door.Dealer also stated Ford is aware of this defect and released an internal directive called a Special Service Message which directs Dealer to replace drivers door due to a failed weld at the door check assembly base part number 7823552.The Dealer also advised me they have seen multiple instances of unintended door opening/closing failures due to this Safety concern which is very alarming.Unfortunately our vehicle is just out of base warranty by time quoting approx 2899.$ to fix it.I called FOMOCO customer assistance 800 392 3673 created contact CAS44167123-Z9G8H0 requesting WARRANTABLE repair based on known safety defect.FOMOCO denied financial assistance.I am notifying NHTSA of this known defect and the obvious related safety hazard of unintended door opening or failure to fully close .My local dealer advised me they have had to replace doors on approximately 15 vehicle so far and the larger dealer in Brandon advised me they have seen that many failures as well.i certainly hope we r not next.
Mfg Campaign: 11537665
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11537493
Recall Date: Aug 9, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Opened door as usual made loud pop noise and now does not shut properly and flings open. Window will not go down and when I accidentally tried to put it down it made the dash flash and go blank for awhile. Ford said it is a known issue but my car went out of warranty in May and directed me to Ford. Ford said that they may help pay for some of the repairs. But will have to see and investigate. I figured it was just a piece that needed to be fixed they say a whole new door? But tonight the door just came open while going down the road.
Corrective Action:
Opened door as usual made loud pop noise and now does not shut properly and flings open. Window will not go down and when I accidentally tried to put it down it made the dash flash and go blank for awhile. Ford said it is a known issue but my car went out of warranty in May and directed me to Ford. Ford said that they may help pay for some of the repairs. But will have to see and investigate. I figured it was just a piece that needed to be fixed they say a whole new door? But tonight the door just came open while going down the road.
Additional Notes:
Opened door as usual made loud pop noise and now does not shut properly and flings open. Window will not go down and when I accidentally tried to put it down it made the dash flash and go blank for awhile. Ford said it is a known issue but my car went out of warranty in May and directed me to Ford. Ford said that they may help pay for some of the repairs. But will have to see and investigate. I figured it was just a piece that needed to be fixed they say a whole new door? But tonight the door just came open while going down the road.
Mfg Campaign: 11537565
Recall Date: Aug 9, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Drivers side door weld has failed at one point.
Corrective Action:
Drivers side door weld has failed at one point.
Additional Notes:
Drivers side door weld has failed at one point.
Mfg Campaign: 11536667
Recall Date: Aug 5, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
After owning this car for 38 months we were out running errands and the driver's door began making a cracking noise when opened or closed. We visually inspected the door and found that it was related to the bracket that keeps the door from opening too far,. The bracket did not appear to be broken on the outside of the door but upon further further review, we noticed that 3 spot welds that secured the bracket inside the door had failed. I have attached a picture of the failed welds taken by the body shop (circled in yellow). The assessment of the body shop was that the door needed to replaced due to a "design flaw" that was known by the manufacturer. When I spoke to the body shop manager he said that he had replaced several doors for the exact same reason in his shop. This car was never in an accident so this issue is just from normal opening and closing. We noticed that the other 3 doors did not have the same method for attaching the bracket to the inside of the door. The loaner car the dealer gave us was also a Escape model (2023) and the flaw had been corrected. Had the car ever been in an accident on the driver's side and those welds did not hold there could have been serious injuries or a fatality. I am requesting that a recall be issued for that model of Escape for 2020 to replace the driver's door.
Corrective Action:
After owning this car for 38 months we were out running errands and the driver's door began making a cracking noise when opened or closed. We visually inspected the door and found that it was related to the bracket that keeps the door from opening too far,. The bracket did not appear to be broken on the outside of the door but upon further further review, we noticed that 3 spot welds that secured the bracket inside the door had failed. I have attached a picture of the failed welds taken by the body shop (circled in yellow). The assessment of the body shop was that the door needed to replaced due to a "design flaw" that was known by the manufacturer. When I spoke to the body shop manager he said that he had replaced several doors for the exact same reason in his shop. This car was never in an accident so this issue is just from normal opening and closing. We noticed that the other 3 doors did not have the same method for attaching the bracket to the inside of the door. The loaner car the dealer gave us was also a Escape model (2023) and the flaw had been corrected. Had the car ever been in an accident on the driver's side and those welds did not hold there could have been serious injuries or a fatality. I am requesting that a recall be issued for that model of Escape for 2020 to replace the driver's door.
Additional Notes:
After owning this car for 38 months we were out running errands and the driver's door began making a cracking noise when opened or closed. We visually inspected the door and found that it was related to the bracket that keeps the door from opening too far,. The bracket did not appear to be broken on the outside of the door but upon further further review, we noticed that 3 spot welds that secured the bracket inside the door had failed. I have attached a picture of the failed welds taken by the body shop (circled in yellow). The assessment of the body shop was that the door needed to replaced due to a "design flaw" that was known by the manufacturer. When I spoke to the body shop manager he said that he had replaced several doors for the exact same reason in his shop. This car was never in an accident so this issue is just from normal opening and closing. We noticed that the other 3 doors did not have the same method for attaching the bracket to the inside of the door. The loaner car the dealer gave us was also a Escape model (2023) and the flaw had been corrected. Had the car ever been in an accident on the driver's side and those welds did not hold there could have been serious injuries or a fatality. I am requesting that a recall be issued for that model of Escape for 2020 to replace the driver's door.
Mfg Campaign: 11536061
Recall Date: Aug 2, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
In 2021, the driver's side door began to be difficult to open and close. It make a loud cracking or popping sound each time it was opened and closed. Eventually, I was unable to open or close the door at all, and had to enter and exit the vehicle through the passenger door. Ford repaired the door under warranty. In 2023, the passenger's side door began to make the same noise and exhibit resistance to opening and closing. As the car is no longer under warranty, I will have to pay for the repair, but the issue is clearly a defective hinge or weld.
Corrective Action:
In 2021, the driver's side door began to be difficult to open and close. It make a loud cracking or popping sound each time it was opened and closed. Eventually, I was unable to open or close the door at all, and had to enter and exit the vehicle through the passenger door. Ford repaired the door under warranty. In 2023, the passenger's side door began to make the same noise and exhibit resistance to opening and closing. As the car is no longer under warranty, I will have to pay for the repair, but the issue is clearly a defective hinge or weld.
Additional Notes:
In 2021, the driver's side door began to be difficult to open and close. It make a loud cracking or popping sound each time it was opened and closed. Eventually, I was unable to open or close the door at all, and had to enter and exit the vehicle through the passenger door. Ford repaired the door under warranty. In 2023, the passenger's side door began to make the same noise and exhibit resistance to opening and closing. As the car is no longer under warranty, I will have to pay for the repair, but the issue is clearly a defective hinge or weld.
Mfg Campaign: 11536072
Recall Date: Aug 2, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I received a safety recall notice back in May and as of today July 27th there is still no proposed solution. The vehicle is at risk of catching fire, endangering myself, my family, and others, so I am afraid to drive it.
Corrective Action:
I received a safety recall notice back in May and as of today July 27th there is still no proposed solution. The vehicle is at risk of catching fire, endangering myself, my family, and others, so I am afraid to drive it.
Additional Notes:
I received a safety recall notice back in May and as of today July 27th there is still no proposed solution. The vehicle is at risk of catching fire, endangering myself, my family, and others, so I am afraid to drive it.
Mfg Campaign: 11534821
Recall Date: Jul 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11534512
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The left front door is making popping noises. Body shop has stated that the spot welds on the door have failed and the entire door will need to be replaced. Yes, it is available for inspection. Safety issue is that the door could open while driving threatening life of those in car and on highway if door were to pop open. The problem has been confirmed by independent service center. Plan on bringing car to dealership for inspection. No warnings prior to failure, just started without warning.
Corrective Action:
The left front door is making popping noises. Body shop has stated that the spot welds on the door have failed and the entire door will need to be replaced. Yes, it is available for inspection. Safety issue is that the door could open while driving threatening life of those in car and on highway if door were to pop open. The problem has been confirmed by independent service center. Plan on bringing car to dealership for inspection. No warnings prior to failure, just started without warning.
Additional Notes:
The left front door is making popping noises. Body shop has stated that the spot welds on the door have failed and the entire door will need to be replaced. Yes, it is available for inspection. Safety issue is that the door could open while driving threatening life of those in car and on highway if door were to pop open. The problem has been confirmed by independent service center. Plan on bringing car to dealership for inspection. No warnings prior to failure, just started without warning.
Mfg Campaign: 11534566
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver side door kept clicking when opening or closing. At one point while opening, hinge where it is riveted in broke off and door will not close properly.
Corrective Action:
Driver side door kept clicking when opening or closing. At one point while opening, hinge where it is riveted in broke off and door will not close properly.
Additional Notes:
Driver side door kept clicking when opening or closing. At one point while opening, hinge where it is riveted in broke off and door will not close properly.
Mfg Campaign: 11534099
Recall Date: Jul 24, 2023
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