Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Anytime I run the heat and the car is idling, there is a very strong gas smell. I am guessing that when the car is moving, the air flow pushes/pulls it out as it's not as strong then. It's strong enough to make you cough and I would guess make you sick if you didn't turn the heat off. It's been occurring since October and happens every time I try to use the heat. I took it to Gaplin Ford in Prescott to get it looked at. Instead of being honest and saying they couldn't figure out what the problem was and reaching out to Ford corporate, they lied and said the smell went away. It in fact did not go away. They 100% lied about the smell going away. After picking up my car, I no sooner got to the stop light at the edge of their property and the gas smell was there. I'm guessing they can't find a leak, but a gas smell is nothing to just brush off. I just took the car in this past week, I work from home and we don't always use my car so we didn't realize this was an actual issue until recently, and the car didn't just get gas spilled on it or run over spilled gas at a gas station.
Corrective Action:
Anytime I run the heat and the car is idling, there is a very strong gas smell. I am guessing that when the car is moving, the air flow pushes/pulls it out as it's not as strong then. It's strong enough to make you cough and I would guess make you sick if you didn't turn the heat off. It's been occurring since October and happens every time I try to use the heat. I took it to Gaplin Ford in Prescott to get it looked at. Instead of being honest and saying they couldn't figure out what the problem was and reaching out to Ford corporate, they lied and said the smell went away. It in fact did not go away. They 100% lied about the smell going away. After picking up my car, I no sooner got to the stop light at the edge of their property and the gas smell was there. I'm guessing they can't find a leak, but a gas smell is nothing to just brush off. I just took the car in this past week, I work from home and we don't always use my car so we didn't realize this was an actual issue until recently, and the car didn't just get gas spilled on it or run over spilled gas at a gas station.
Additional Notes:
Anytime I run the heat and the car is idling, there is a very strong gas smell. I am guessing that when the car is moving, the air flow pushes/pulls it out as it's not as strong then. It's strong enough to make you cough and I would guess make you sick if you didn't turn the heat off. It's been occurring since October and happens every time I try to use the heat. I took it to Gaplin Ford in Prescott to get it looked at. Instead of being honest and saying they couldn't figure out what the problem was and reaching out to Ford corporate, they lied and said the smell went away. It in fact did not go away. They 100% lied about the smell going away. After picking up my car, I no sooner got to the stop light at the edge of their property and the gas smell was there. I'm guessing they can't find a leak, but a gas smell is nothing to just brush off. I just took the car in this past week, I work from home and we don't always use my car so we didn't realize this was an actual issue until recently, and the car didn't just get gas spilled on it or run over spilled gas at a gas station.
Mfg Campaign: 11501816
Recall Date: Jan 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car stared backfiring and engine light came on. Mechanic told me coolant is leaking into cylinder from head gasket. Told me probably need a new engine, told me Ford is aware of problems but aren't going to repair them. Ford has a tech bulletin- SSM 49821
Corrective Action:
Car stared backfiring and engine light came on. Mechanic told me coolant is leaking into cylinder from head gasket. Told me probably need a new engine, told me Ford is aware of problems but aren't going to repair them. Ford has a tech bulletin- SSM 49821
Additional Notes:
Car stared backfiring and engine light came on. Mechanic told me coolant is leaking into cylinder from head gasket. Told me probably need a new engine, told me Ford is aware of problems but aren't going to repair them. Ford has a tech bulletin- SSM 49821
Mfg Campaign: 11501352
Recall Date: Jan 11, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
All tire lug nuts swollen.
Corrective Action:
All tire lug nuts swollen.
Additional Notes:
All tire lug nuts swollen.
Mfg Campaign: 11500869
Recall Date: Jan 9, 2023
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
All tire lug nuts swollen.
Corrective Action:
All tire lug nuts swollen.
Additional Notes:
All tire lug nuts swollen.
Mfg Campaign: 11500869
Recall Date: Jan 9, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed on the highway, the transmission was slipping, and the vehicle stalled and lost motive power with the transmission fault warning light illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced after retrieving 8 transmission failure codes. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 83,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed on the highway, the transmission was slipping, and the vehicle stalled and lost motive power with the transmission fault warning light illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced after retrieving 8 transmission failure codes. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 83,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed on the highway, the transmission was slipping, and the vehicle stalled and lost motive power with the transmission fault warning light illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced after retrieving 8 transmission failure codes. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 83,000.
Mfg Campaign: 11500537
Recall Date: Jan 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while pulling out of his driveway, the vehicle failed to accelerate as designed. The contact stated that there was a burning odor coming from the vehicle. There was no warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced and that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 100,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while pulling out of his driveway, the vehicle failed to accelerate as designed. The contact stated that there was a burning odor coming from the vehicle. There was no warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced and that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 100,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while pulling out of his driveway, the vehicle failed to accelerate as designed. The contact stated that there was a burning odor coming from the vehicle. There was no warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced and that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 100,000.
Mfg Campaign: 11499896
Recall Date: Jan 3, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a coolant intrusion into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a coolant intrusion into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a coolant intrusion into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.
Mfg Campaign: 11499317
Recall Date: Dec 29, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmition stopped working while driving. Metal parts found and fluid burnt.
Corrective Action:
Transmition stopped working while driving. Metal parts found and fluid burnt.
Additional Notes:
Transmition stopped working while driving. Metal parts found and fluid burnt.
Mfg Campaign: 11498791
Recall Date: Dec 25, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On December 20, 2022, I was driving down a highway exit ramp when my car just stopped accelerating. I managed to exit but the car abruptly and without warning slowed to a crawl. I stepped on the accelerator but the car slowed and then suddenly lurched forward. At the time, traffic was extremely heavy and I could not pull over. It continued to violently lurch forward. Then for the first time the transmission light came on. I managed to park my car and call AAA. My car was towed to the Ford dealership where it was purchased for service. After diagnostic testing, the dealership informed me that the transmission seriously malfunctioned and it would cost $6,400 to repair. It would also take twelve weeks for them to get the parts to fix the car. The car only has approximately 109,000 miles and I drive it short distances 3 to 4 times a week. I did not receive a single advanced warning about my transmission until it failed.
Corrective Action:
On December 20, 2022, I was driving down a highway exit ramp when my car just stopped accelerating. I managed to exit but the car abruptly and without warning slowed to a crawl. I stepped on the accelerator but the car slowed and then suddenly lurched forward. At the time, traffic was extremely heavy and I could not pull over. It continued to violently lurch forward. Then for the first time the transmission light came on. I managed to park my car and call AAA. My car was towed to the Ford dealership where it was purchased for service. After diagnostic testing, the dealership informed me that the transmission seriously malfunctioned and it would cost $6,400 to repair. It would also take twelve weeks for them to get the parts to fix the car. The car only has approximately 109,000 miles and I drive it short distances 3 to 4 times a week. I did not receive a single advanced warning about my transmission until it failed.
Additional Notes:
On December 20, 2022, I was driving down a highway exit ramp when my car just stopped accelerating. I managed to exit but the car abruptly and without warning slowed to a crawl. I stepped on the accelerator but the car slowed and then suddenly lurched forward. At the time, traffic was extremely heavy and I could not pull over. It continued to violently lurch forward. Then for the first time the transmission light came on. I managed to park my car and call AAA. My car was towed to the Ford dealership where it was purchased for service. After diagnostic testing, the dealership informed me that the transmission seriously malfunctioned and it would cost $6,400 to repair. It would also take twelve weeks for them to get the parts to fix the car. The car only has approximately 109,000 miles and I drive it short distances 3 to 4 times a week. I did not receive a single advanced warning about my transmission until it failed.
Mfg Campaign: 11498693
Recall Date: Dec 23, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION SHIFTER SAFETY RECALL.
Corrective Action:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION SHIFTER SAFETY RECALL.
Additional Notes:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION SHIFTER SAFETY RECALL.
Mfg Campaign: 11498549
Recall Date: Dec 22, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the vehicle jerked and then lost motive power. The vehicle was towed to an independent mechanic, who diagnosed that the transmission needed to be replaced. The mechanic replaced the transmission. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the vehicle jerked and then lost motive power. The vehicle was towed to an independent mechanic, who diagnosed that the transmission needed to be replaced. The mechanic replaced the transmission. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the vehicle jerked and then lost motive power. The vehicle was towed to an independent mechanic, who diagnosed that the transmission needed to be replaced. The mechanic replaced the transmission. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.
Mfg Campaign: 11498443
Recall Date: Dec 21, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that while her daughter was driving approximately 40 MPH, the vehicle lost motive power and came to a stop on a bridge with the engine still running. The contact was informed by her daughter that the “Service Transmission" and other unknown warning lights were illuminated. The vehicle was towed to a transmission specialist, and it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired; however, the contact stated that the transmission failed two more times and required replacement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that while her daughter was driving approximately 40 MPH, the vehicle lost motive power and came to a stop on a bridge with the engine still running. The contact was informed by her daughter that the “Service Transmission" and other unknown warning lights were illuminated. The vehicle was towed to a transmission specialist, and it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired; however, the contact stated that the transmission failed two more times and required replacement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that while her daughter was driving approximately 40 MPH, the vehicle lost motive power and came to a stop on a bridge with the engine still running. The contact was informed by her daughter that the “Service Transmission" and other unknown warning lights were illuminated. The vehicle was towed to a transmission specialist, and it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired; however, the contact stated that the transmission failed two more times and required replacement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. Parts distribution disconnect.
Mfg Campaign: 11497021
Recall Date: Dec 12, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, she smelled an abnormally strong gasoline odor inside the cabin of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed but no failures were found. The contact's son used the OBD reader and Ford computer system to diagnose that the fuel line originating from the engine to the fuel tank appeared to be clogged. The contact's son diagnosed that the purge valve Evap System had failed and needed to be replaced. The manufacturer was notified of the failure and opened a case. The manufacturer informed the contact that the vehicle needed to be diagnosed by the dealer, and it would then be determined whether they could assist with the repair. The vehicle was not repaired. The failure mileage was approximately 14,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, she smelled an abnormally strong gasoline odor inside the cabin of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed but no failures were found. The contact's son used the OBD reader and Ford computer system to diagnose that the fuel line originating from the engine to the fuel tank appeared to be clogged. The contact's son diagnosed that the purge valve Evap System had failed and needed to be replaced. The manufacturer was notified of the failure and opened a case. The manufacturer informed the contact that the vehicle needed to be diagnosed by the dealer, and it would then be determined whether they could assist with the repair. The vehicle was not repaired. The failure mileage was approximately 14,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, she smelled an abnormally strong gasoline odor inside the cabin of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed but no failures were found. The contact's son used the OBD reader and Ford computer system to diagnose that the fuel line originating from the engine to the fuel tank appeared to be clogged. The contact's son diagnosed that the purge valve Evap System had failed and needed to be replaced. The manufacturer was notified of the failure and opened a case. The manufacturer informed the contact that the vehicle needed to be diagnosed by the dealer, and it would then be determined whether they could assist with the repair. The vehicle was not repaired. The failure mileage was approximately 14,000.
Mfg Campaign: 11497051
Recall Date: Dec 12, 2022
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
Lug nuts are swollen so could not get tires off to rotate them.
Corrective Action:
Lug nuts are swollen so could not get tires off to rotate them.
Additional Notes:
Lug nuts are swollen so could not get tires off to rotate them.
Mfg Campaign: 11497095
Recall Date: Dec 12, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Wheel lug nuts have swollen & distorted. Can't have tires rotated or worse, can't change tire if flat occurs away from home.
Corrective Action:
Wheel lug nuts have swollen & distorted. Can't have tires rotated or worse, can't change tire if flat occurs away from home.
Additional Notes:
Wheel lug nuts have swollen & distorted. Can't have tires rotated or worse, can't change tire if flat occurs away from home.
Mfg Campaign: 11496751
Recall Date: Dec 9, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving to work and my temperature gauge starting moving all over and car stated, "pull to safety." I pulled over and had car towed to Northside service center in brockport where they had it towed to West Herr dealership in spencerport. West Herr stated the recall doesn't match my VIN and is refusing to repair it.
Corrective Action:
I was driving to work and my temperature gauge starting moving all over and car stated, "pull to safety." I pulled over and had car towed to Northside service center in brockport where they had it towed to West Herr dealership in spencerport. West Herr stated the recall doesn't match my VIN and is refusing to repair it.
Additional Notes:
I was driving to work and my temperature gauge starting moving all over and car stated, "pull to safety." I pulled over and had car towed to Northside service center in brockport where they had it towed to West Herr dealership in spencerport. West Herr stated the recall doesn't match my VIN and is refusing to repair it.
Mfg Campaign: 11496384
Recall Date: Dec 7, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle started to emit white smoke from underneath the hood and into the cabin of the vehicle. The contact pulled off the road and turned off the vehicle and opened the hood. The contact saw that coolant had spilled onto the engine. The contact stated that the temperature gauge had been moving from hot to cold randomly. The contact restarted the vehicle however, the overheating and smoke returned. The contact had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle started to emit white smoke from underneath the hood and into the cabin of the vehicle. The contact pulled off the road and turned off the vehicle and opened the hood. The contact saw that coolant had spilled onto the engine. The contact stated that the temperature gauge had been moving from hot to cold randomly. The contact restarted the vehicle however, the overheating and smoke returned. The contact had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle started to emit white smoke from underneath the hood and into the cabin of the vehicle. The contact pulled off the road and turned off the vehicle and opened the hood. The contact saw that coolant had spilled onto the engine. The contact stated that the temperature gauge had been moving from hot to cold randomly. The contact restarted the vehicle however, the overheating and smoke returned. The contact had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11496387
Recall Date: Dec 7, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V413000 (Power Train) however, the contact stated that while driving at an undisclosed speed, she heard a grinding sound. The contact then stated that while shifting into drive(D), the vehicle hesitated and then stalled. The vehicle was able to be restarted. The dealer was previously notified of the failure, and the contact was provided and appointment date; however, the vehicle had not yet been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 80,048.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V413000 (Power Train) however, the contact stated that while driving at an undisclosed speed, she heard a grinding sound. The contact then stated that while shifting into drive(D), the vehicle hesitated and then stalled. The vehicle was able to be restarted. The dealer was previously notified of the failure, and the contact was provided and appointment date; however, the vehicle had not yet been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 80,048.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V413000 (Power Train) however, the contact stated that while driving at an undisclosed speed, she heard a grinding sound. The contact then stated that while shifting into drive(D), the vehicle hesitated and then stalled. The vehicle was able to be restarted. The dealer was previously notified of the failure, and the contact was provided and appointment date; however, the vehicle had not yet been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 80,048.
Mfg Campaign: 11496273
Recall Date: Dec 6, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while driving approximately 50 MPH, the vehicle decelerated to 5 MPH, and the vehicle lost motive power and stalled. There were no warning lights illuminated. The contact coasted to the side of the road and the vehicle was towed to the dealer. The vehicle was diagnosed, and it was determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 88,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while driving approximately 50 MPH, the vehicle decelerated to 5 MPH, and the vehicle lost motive power and stalled. There were no warning lights illuminated. The contact coasted to the side of the road and the vehicle was towed to the dealer. The vehicle was diagnosed, and it was determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 88,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while driving approximately 50 MPH, the vehicle decelerated to 5 MPH, and the vehicle lost motive power and stalled. There were no warning lights illuminated. The contact coasted to the side of the road and the vehicle was towed to the dealer. The vehicle was diagnosed, and it was determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 88,000.
Mfg Campaign: 11496077
Recall Date: Dec 5, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated received notification of the NHTSA Campaign Number: 22V413000 (Power Train) however, after the vehicle was retrieved from the dealer, while her aunt was driving at an undisclosed speed, the vehicle failed to properly respond while shifted into gear. The contact stated that the following day the transmission fault warning light illuminated. The vehicle was not diagnosed or repaired. The dealer was notified of the failure; however, the contact was awaiting a response. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated received notification of the NHTSA Campaign Number: 22V413000 (Power Train) however, after the vehicle was retrieved from the dealer, while her aunt was driving at an undisclosed speed, the vehicle failed to properly respond while shifted into gear. The contact stated that the following day the transmission fault warning light illuminated. The vehicle was not diagnosed or repaired. The dealer was notified of the failure; however, the contact was awaiting a response. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated received notification of the NHTSA Campaign Number: 22V413000 (Power Train) however, after the vehicle was retrieved from the dealer, while her aunt was driving at an undisclosed speed, the vehicle failed to properly respond while shifted into gear. The contact stated that the following day the transmission fault warning light illuminated. The vehicle was not diagnosed or repaired. The dealer was notified of the failure; however, the contact was awaiting a response. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.
Mfg Campaign: 11495799
Recall Date: Dec 2, 2022
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