Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.
Corrective Action:
Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.
Additional Notes:
Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.
Mfg Campaign: 11523314
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My engine suffered the coolant intrusion issue that many ford eco boost engines are experiencing. I reached out to ford because its a part of their ford TSB (which I have copies of and sent Ford). I was quoted 12,249$ By the ford dealership to fix my engine, when this is an on going issue with ford ecoboost engines. There were no warnings other than my car overheated once and kept losing coolant into the engine (white smoke from tailpipe) the check engine light finally came on 2 days before I took it into the dealership (my husband assumed it was head gasket). The dealership has diagnosed engine failure, it wasn’t until then we started doing research and realized there is even a lawsuit against ford for this issue. My car insurance will not pay for it because it is not an issue caused from collision. I am a mother of 2 with no vehicle now, I cannot put 12,249$ for a new engine, and shouldn’t have to when this is an issue on Fords part. I have reached out to Ford directly who also refuses to take responsibility even though they as a company have posted the TSB regarding the issue. I bought my car certified pre owned with 30k mikes. It’s under 100k with a failed engine. A ford representative at the dealership made the comment “most people trade their cars in every 2-3 years” when I mentioned I thought I bought a reliable vehicle to buy and pay off. Basically they know it won’t last when they sell it is what that boils down too, and count on people trading it in.
Corrective Action:
My engine suffered the coolant intrusion issue that many ford eco boost engines are experiencing. I reached out to ford because its a part of their ford TSB (which I have copies of and sent Ford). I was quoted 12,249$ By the ford dealership to fix my engine, when this is an on going issue with ford ecoboost engines. There were no warnings other than my car overheated once and kept losing coolant into the engine (white smoke from tailpipe) the check engine light finally came on 2 days before I took it into the dealership (my husband assumed it was head gasket). The dealership has diagnosed engine failure, it wasn’t until then we started doing research and realized there is even a lawsuit against ford for this issue. My car insurance will not pay for it because it is not an issue caused from collision. I am a mother of 2 with no vehicle now, I cannot put 12,249$ for a new engine, and shouldn’t have to when this is an issue on Fords part. I have reached out to Ford directly who also refuses to take responsibility even though they as a company have posted the TSB regarding the issue. I bought my car certified pre owned with 30k mikes. It’s under 100k with a failed engine. A ford representative at the dealership made the comment “most people trade their cars in every 2-3 years” when I mentioned I thought I bought a reliable vehicle to buy and pay off. Basically they know it won’t last when they sell it is what that boils down too, and count on people trading it in.
Additional Notes:
My engine suffered the coolant intrusion issue that many ford eco boost engines are experiencing. I reached out to ford because its a part of their ford TSB (which I have copies of and sent Ford). I was quoted 12,249$ By the ford dealership to fix my engine, when this is an on going issue with ford ecoboost engines. There were no warnings other than my car overheated once and kept losing coolant into the engine (white smoke from tailpipe) the check engine light finally came on 2 days before I took it into the dealership (my husband assumed it was head gasket). The dealership has diagnosed engine failure, it wasn’t until then we started doing research and realized there is even a lawsuit against ford for this issue. My car insurance will not pay for it because it is not an issue caused from collision. I am a mother of 2 with no vehicle now, I cannot put 12,249$ for a new engine, and shouldn’t have to when this is an issue on Fords part. I have reached out to Ford directly who also refuses to take responsibility even though they as a company have posted the TSB regarding the issue. I bought my car certified pre owned with 30k mikes. It’s under 100k with a failed engine. A ford representative at the dealership made the comment “most people trade their cars in every 2-3 years” when I mentioned I thought I bought a reliable vehicle to buy and pay off. Basically they know it won’t last when they sell it is what that boils down too, and count on people trading it in.
Mfg Campaign: 11522041
Recall Date: May 15, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while his daughter was stopped at a stop light, she depressed the accelerator pedal however, the vehicle failed to respond. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired. The contact then stated that he received notification of NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken back to the dealer where the recall repair was completed; however, the failure recurred. The contact stated that while his daughter was driving at an undisclosed speed, she heard an abnormal sound under the hood. The contact then instructed his daughter to steer the vehicle off the roadway. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was not included in a recall. The manufacturer was notified of the failure and the contact was provided the number to the NHTSA Hotline. The failure mileage was approximately 150,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while his daughter was stopped at a stop light, she depressed the accelerator pedal however, the vehicle failed to respond. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired. The contact then stated that he received notification of NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken back to the dealer where the recall repair was completed; however, the failure recurred. The contact stated that while his daughter was driving at an undisclosed speed, she heard an abnormal sound under the hood. The contact then instructed his daughter to steer the vehicle off the roadway. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was not included in a recall. The manufacturer was notified of the failure and the contact was provided the number to the NHTSA Hotline. The failure mileage was approximately 150,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while his daughter was stopped at a stop light, she depressed the accelerator pedal however, the vehicle failed to respond. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired. The contact then stated that he received notification of NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken back to the dealer where the recall repair was completed; however, the failure recurred. The contact stated that while his daughter was driving at an undisclosed speed, she heard an abnormal sound under the hood. The contact then instructed his daughter to steer the vehicle off the roadway. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was not included in a recall. The manufacturer was notified of the failure and the contact was provided the number to the NHTSA Hotline. The failure mileage was approximately 150,000.
Mfg Campaign: 11520952
Recall Date: May 8, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission failed at 116,00 miles with no warning. The warning light went on after the transmission failed and the car would not move. The dealer replaced the transmission at a cost of $5600. Also, the lug nuts swelled and could not be removed with the lug wrench supplied by Ford.
Corrective Action:
The transmission failed at 116,00 miles with no warning. The warning light went on after the transmission failed and the car would not move. The dealer replaced the transmission at a cost of $5600. Also, the lug nuts swelled and could not be removed with the lug wrench supplied by Ford.
Additional Notes:
The transmission failed at 116,00 miles with no warning. The warning light went on after the transmission failed and the car would not move. The dealer replaced the transmission at a cost of $5600. Also, the lug nuts swelled and could not be removed with the lug wrench supplied by Ford.
Mfg Campaign: 11520969
Recall Date: May 8, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
The transmission failed at 116,00 miles with no warning. The warning light went on after the transmission failed and the car would not move. The dealer replaced the transmission at a cost of $5600. Also, the lug nuts swelled and could not be removed with the lug wrench supplied by Ford.
Corrective Action:
The transmission failed at 116,00 miles with no warning. The warning light went on after the transmission failed and the car would not move. The dealer replaced the transmission at a cost of $5600. Also, the lug nuts swelled and could not be removed with the lug wrench supplied by Ford.
Additional Notes:
The transmission failed at 116,00 miles with no warning. The warning light went on after the transmission failed and the car would not move. The dealer replaced the transmission at a cost of $5600. Also, the lug nuts swelled and could not be removed with the lug wrench supplied by Ford.
Mfg Campaign: 11520969
Recall Date: May 8, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I had the bushing recall done. My interior lights no longer work. I keep getting brake lamp bulb warning. AutoNation dealer Amherst stated it was the battery. Charged me $100 to run diagnostic. Took vehicle to Walmart for battery replacement. Did not fix the issue.
Corrective Action:
I had the bushing recall done. My interior lights no longer work. I keep getting brake lamp bulb warning. AutoNation dealer Amherst stated it was the battery. Charged me $100 to run diagnostic. Took vehicle to Walmart for battery replacement. Did not fix the issue.
Additional Notes:
I had the bushing recall done. My interior lights no longer work. I keep getting brake lamp bulb warning. AutoNation dealer Amherst stated it was the battery. Charged me $100 to run diagnostic. Took vehicle to Walmart for battery replacement. Did not fix the issue.
Mfg Campaign: 11520357
Recall Date: May 3, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I had the bushing recall done. My interior lights no longer work. I keep getting brake lamp bulb warning. AutoNation dealer Amherst stated it was the battery. Charged me $100 to run diagnostic. Took vehicle to Walmart for battery replacement. Did not fix the issue.
Corrective Action:
I had the bushing recall done. My interior lights no longer work. I keep getting brake lamp bulb warning. AutoNation dealer Amherst stated it was the battery. Charged me $100 to run diagnostic. Took vehicle to Walmart for battery replacement. Did not fix the issue.
Additional Notes:
I had the bushing recall done. My interior lights no longer work. I keep getting brake lamp bulb warning. AutoNation dealer Amherst stated it was the battery. Charged me $100 to run diagnostic. Took vehicle to Walmart for battery replacement. Did not fix the issue.
Mfg Campaign: 11520357
Recall Date: May 3, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving 60 MPH, the vehicle was not shifting correctly. The contact stated that the service transmission warning light was illuminated. The contact was able to pull over and turn off the vehicle. The vehicle was towed to the dealer and the dealer stated that the transmission needed to be replaced and that NHTSA Campaign Number: 22V413000 (Power Train) was repaired properly and that the recall repair was not the cause of the transmission failure. The vehicle was not repaired. The manufacturer was contacted, and a case was filed and the contact was advised to contact the NHTSA Hotline. The failure mileage was 118,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving 60 MPH, the vehicle was not shifting correctly. The contact stated that the service transmission warning light was illuminated. The contact was able to pull over and turn off the vehicle. The vehicle was towed to the dealer and the dealer stated that the transmission needed to be replaced and that NHTSA Campaign Number: 22V413000 (Power Train) was repaired properly and that the recall repair was not the cause of the transmission failure. The vehicle was not repaired. The manufacturer was contacted, and a case was filed and the contact was advised to contact the NHTSA Hotline. The failure mileage was 118,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving 60 MPH, the vehicle was not shifting correctly. The contact stated that the service transmission warning light was illuminated. The contact was able to pull over and turn off the vehicle. The vehicle was towed to the dealer and the dealer stated that the transmission needed to be replaced and that NHTSA Campaign Number: 22V413000 (Power Train) was repaired properly and that the recall repair was not the cause of the transmission failure. The vehicle was not repaired. The manufacturer was contacted, and a case was filed and the contact was advised to contact the NHTSA Hotline. The failure mileage was 118,000.
Mfg Campaign: 11518094
Recall Date: Apr 20, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 65 MPH, the message "Transmission Fault - Service Now" was displayed and the vehicle lost motive power. The vehicle was later towed to the local dealer who diagnosed that engine coolant had leaked into the engine cylinder causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle was previously serviced for the same failure and the transmission and engine was replaced. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 65 MPH, the message "Transmission Fault - Service Now" was displayed and the vehicle lost motive power. The vehicle was later towed to the local dealer who diagnosed that engine coolant had leaked into the engine cylinder causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle was previously serviced for the same failure and the transmission and engine was replaced. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 65 MPH, the message "Transmission Fault - Service Now" was displayed and the vehicle lost motive power. The vehicle was later towed to the local dealer who diagnosed that engine coolant had leaked into the engine cylinder causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle was previously serviced for the same failure and the transmission and engine was replaced. The failure mileage was 100,000.
Mfg Campaign: 11517353
Recall Date: Apr 17, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
i had just got done driving for about an hour and stopped for about 5 minutes. i left the car running and came back out to it. when i put it in reverse it wasn’t going so i put it back in park and waited a few minutes. i tried it again and it worked a little bit but it still wasn’t shifting right. i was able to get reversed but when i shifted to drive and it wouldn’t drive/shift. So i decided to just park it and leave it.
Corrective Action:
i had just got done driving for about an hour and stopped for about 5 minutes. i left the car running and came back out to it. when i put it in reverse it wasn’t going so i put it back in park and waited a few minutes. i tried it again and it worked a little bit but it still wasn’t shifting right. i was able to get reversed but when i shifted to drive and it wouldn’t drive/shift. So i decided to just park it and leave it.
Additional Notes:
i had just got done driving for about an hour and stopped for about 5 minutes. i left the car running and came back out to it. when i put it in reverse it wasn’t going so i put it back in park and waited a few minutes. i tried it again and it worked a little bit but it still wasn’t shifting right. i was able to get reversed but when i shifted to drive and it wouldn’t drive/shift. So i decided to just park it and leave it.
Mfg Campaign: 11517221
Recall Date: Apr 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Defect in the coolant system which caused leaking into my cylinders
Corrective Action:
Defect in the coolant system which caused leaking into my cylinders
Additional Notes:
Defect in the coolant system which caused leaking into my cylinders
Mfg Campaign: 11517100
Recall Date: Apr 14, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Defect in the coolant system which caused leaking into my cylinders
Corrective Action:
Defect in the coolant system which caused leaking into my cylinders
Additional Notes:
Defect in the coolant system which caused leaking into my cylinders
Mfg Campaign: 11517100
Recall Date: Apr 14, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Defect in the coolant system which caused leaking into my cylinders
Corrective Action:
Defect in the coolant system which caused leaking into my cylinders
Additional Notes:
Defect in the coolant system which caused leaking into my cylinders
Mfg Campaign: 11517100
Recall Date: Apr 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving 35 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed by the dealer that the engine and the turbo needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the warranty had expired. No additional assistance was provided. The approximate failure mileage was 109,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving 35 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed by the dealer that the engine and the turbo needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the warranty had expired. No additional assistance was provided. The approximate failure mileage was 109,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving 35 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed by the dealer that the engine and the turbo needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the warranty had expired. No additional assistance was provided. The approximate failure mileage was 109,000.
Mfg Campaign: 11516670
Recall Date: Apr 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer, where the transmission was replaced twice; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer, where the transmission was replaced twice; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer, where the transmission was replaced twice; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11516344
Recall Date: Apr 10, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, or while starting the vehicle, the vehicle would shudder and shake. The contact stated the shaking was intermittent but became constant. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into cylinder #2, and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 102,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, or while starting the vehicle, the vehicle would shudder and shake. The contact stated the shaking was intermittent but became constant. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into cylinder #2, and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 102,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, or while starting the vehicle, the vehicle would shudder and shake. The contact stated the shaking was intermittent but became constant. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into cylinder #2, and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 102,000.
Mfg Campaign: 11514857
Recall Date: Mar 31, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that after starting the vehicle and attempting to drive the vehicle, the transmission would hard shift, and the vehicle would hesitate while accelerating. The transmission fault warning message was display on the instrument panel. While driving approximately 70-75 mph, the transmission failed causing the contact to have to coast to the side of the road. The contact waited for a while and restarted the vehicle to see if the transmission would operate correctly. The contact stated that the transmission was shifted into reverse however, the vehicle drove forward instead; and while shifted to drive, the vehicle reversed instead. The vehicle was towed to the dealer who acknowledged that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train) however, the transmission failed and needed to be replaced. The contact was told that the transmission was not covered under warranty due to the warranty mileage being exceeded. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 150,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that after starting the vehicle and attempting to drive the vehicle, the transmission would hard shift, and the vehicle would hesitate while accelerating. The transmission fault warning message was display on the instrument panel. While driving approximately 70-75 mph, the transmission failed causing the contact to have to coast to the side of the road. The contact waited for a while and restarted the vehicle to see if the transmission would operate correctly. The contact stated that the transmission was shifted into reverse however, the vehicle drove forward instead; and while shifted to drive, the vehicle reversed instead. The vehicle was towed to the dealer who acknowledged that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train) however, the transmission failed and needed to be replaced. The contact was told that the transmission was not covered under warranty due to the warranty mileage being exceeded. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 150,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that after starting the vehicle and attempting to drive the vehicle, the transmission would hard shift, and the vehicle would hesitate while accelerating. The transmission fault warning message was display on the instrument panel. While driving approximately 70-75 mph, the transmission failed causing the contact to have to coast to the side of the road. The contact waited for a while and restarted the vehicle to see if the transmission would operate correctly. The contact stated that the transmission was shifted into reverse however, the vehicle drove forward instead; and while shifted to drive, the vehicle reversed instead. The vehicle was towed to the dealer who acknowledged that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train) however, the transmission failed and needed to be replaced. The contact was told that the transmission was not covered under warranty due to the warranty mileage being exceeded. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 150,000.
Mfg Campaign: 11514387
Recall Date: Mar 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
As I was driving going approximately 35 mph, the transmission suddenly disengaged and I nearly got in a serious car accident which could have resulted in serious injuries. My vehicle has only approximately 80,000 miles on it. I called several dealerships and was told by multiple Ford dealerships that it is likely transmission failure and specifically torque converter failure. All the dealerships say this shouldn't be happening and they are fixing many of these, but this is ultimately Ford's problem and there is nothing that they can do. I had vehicle towed to one dealership that I trust and they confirmed the diagnosis and suggested I call Ford because "I have seen many of these unfortunately and it shouldn't be happing with your mileage". Other mechanics and transmission specialists confirmed the same thing, that it is a known Ford Escape defect. Multiple identical cases exist on NHTSA and internet. This is a widespread and known manufacturing defect issue. Other similar Ford years and models were recalled for the same transmission failure. The 2016 Ford Escape hasn't yet for some reason. I called Ford who said there is nothing they can do because there is no recall.
Corrective Action:
As I was driving going approximately 35 mph, the transmission suddenly disengaged and I nearly got in a serious car accident which could have resulted in serious injuries. My vehicle has only approximately 80,000 miles on it. I called several dealerships and was told by multiple Ford dealerships that it is likely transmission failure and specifically torque converter failure. All the dealerships say this shouldn't be happening and they are fixing many of these, but this is ultimately Ford's problem and there is nothing that they can do. I had vehicle towed to one dealership that I trust and they confirmed the diagnosis and suggested I call Ford because "I have seen many of these unfortunately and it shouldn't be happing with your mileage". Other mechanics and transmission specialists confirmed the same thing, that it is a known Ford Escape defect. Multiple identical cases exist on NHTSA and internet. This is a widespread and known manufacturing defect issue. Other similar Ford years and models were recalled for the same transmission failure. The 2016 Ford Escape hasn't yet for some reason. I called Ford who said there is nothing they can do because there is no recall.
Additional Notes:
As I was driving going approximately 35 mph, the transmission suddenly disengaged and I nearly got in a serious car accident which could have resulted in serious injuries. My vehicle has only approximately 80,000 miles on it. I called several dealerships and was told by multiple Ford dealerships that it is likely transmission failure and specifically torque converter failure. All the dealerships say this shouldn't be happening and they are fixing many of these, but this is ultimately Ford's problem and there is nothing that they can do. I had vehicle towed to one dealership that I trust and they confirmed the diagnosis and suggested I call Ford because "I have seen many of these unfortunately and it shouldn't be happing with your mileage". Other mechanics and transmission specialists confirmed the same thing, that it is a known Ford Escape defect. Multiple identical cases exist on NHTSA and internet. This is a widespread and known manufacturing defect issue. Other similar Ford years and models were recalled for the same transmission failure. The 2016 Ford Escape hasn't yet for some reason. I called Ford who said there is nothing they can do because there is no recall.
Mfg Campaign: 11512749
Recall Date: Mar 20, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Shot up to 5k RPM several seconds after I let off the gas pedal, then dropped down to 1k, then fluttered between 2k and 3k for a few seconds. I managed to get onto the first side road on and completely lost any power in drive or reverse for several minutes. It finally shifted super hard into reverse, I got turned around, shifted hard into drive, got to a stop sign, hit the gas, nothing for a few seconds until it jerked really hard and shot forward. Diagnosed at local Toyota dealership with supporting documentation as my partner works for them. Scheduled to be taken to and diagnosed again at the Toyota dealerships partner Ford Dealership in April and hopefully repaired, however I have owned the vehicle less than 8 months and between both dealerships have spoken to 3 people who know of or have worked on 4-6 of the same model with the same exact issue.
Corrective Action:
Shot up to 5k RPM several seconds after I let off the gas pedal, then dropped down to 1k, then fluttered between 2k and 3k for a few seconds. I managed to get onto the first side road on and completely lost any power in drive or reverse for several minutes. It finally shifted super hard into reverse, I got turned around, shifted hard into drive, got to a stop sign, hit the gas, nothing for a few seconds until it jerked really hard and shot forward. Diagnosed at local Toyota dealership with supporting documentation as my partner works for them. Scheduled to be taken to and diagnosed again at the Toyota dealerships partner Ford Dealership in April and hopefully repaired, however I have owned the vehicle less than 8 months and between both dealerships have spoken to 3 people who know of or have worked on 4-6 of the same model with the same exact issue.
Additional Notes:
Shot up to 5k RPM several seconds after I let off the gas pedal, then dropped down to 1k, then fluttered between 2k and 3k for a few seconds. I managed to get onto the first side road on and completely lost any power in drive or reverse for several minutes. It finally shifted super hard into reverse, I got turned around, shifted hard into drive, got to a stop sign, hit the gas, nothing for a few seconds until it jerked really hard and shot forward. Diagnosed at local Toyota dealership with supporting documentation as my partner works for them. Scheduled to be taken to and diagnosed again at the Toyota dealerships partner Ford Dealership in April and hopefully repaired, however I have owned the vehicle less than 8 months and between both dealerships have spoken to 3 people who know of or have worked on 4-6 of the same model with the same exact issue.
Mfg Campaign: 11512531
Recall Date: Mar 18, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The specific problem is the ignition switch. Car suddenly shut down the first time while in park, after testing determined it was the ignition switch. Replaced with non OEM switch, same exact problem happened the next day. Replaced with Ford genuine part. Problem still happening, now the car is dying while in motion. Car will not restart once it stops, all lights on dash come on and flicker and then everything dies at once, all electrical components. Vehicle was inspected by mechanic. The problem has been reproduced multiple times even after the ignition switch was replaced. There were no warning lamps or messages or any other symptoms prior to the problem. Nobody can seem to fix this problem and the car is a danger to drive.
Corrective Action:
The specific problem is the ignition switch. Car suddenly shut down the first time while in park, after testing determined it was the ignition switch. Replaced with non OEM switch, same exact problem happened the next day. Replaced with Ford genuine part. Problem still happening, now the car is dying while in motion. Car will not restart once it stops, all lights on dash come on and flicker and then everything dies at once, all electrical components. Vehicle was inspected by mechanic. The problem has been reproduced multiple times even after the ignition switch was replaced. There were no warning lamps or messages or any other symptoms prior to the problem. Nobody can seem to fix this problem and the car is a danger to drive.
Additional Notes:
The specific problem is the ignition switch. Car suddenly shut down the first time while in park, after testing determined it was the ignition switch. Replaced with non OEM switch, same exact problem happened the next day. Replaced with Ford genuine part. Problem still happening, now the car is dying while in motion. Car will not restart once it stops, all lights on dash come on and flicker and then everything dies at once, all electrical components. Vehicle was inspected by mechanic. The problem has been reproduced multiple times even after the ignition switch was replaced. There were no warning lamps or messages or any other symptoms prior to the problem. Nobody can seem to fix this problem and the car is a danger to drive.
Mfg Campaign: 11508493
Recall Date: Feb 22, 2023
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Valencia, CA • 36 yrs
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