Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving 30 MPH, the check engine warning light illuminated. Additionally, while starting the vehicle, there was smoke coming out the exhaust pipe and the vehicle would not properly accelerate. The vehicle was towed to an independent mechanic who stated that the engine was blown and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 144,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving 30 MPH, the check engine warning light illuminated. Additionally, while starting the vehicle, there was smoke coming out the exhaust pipe and the vehicle would not properly accelerate. The vehicle was towed to an independent mechanic who stated that the engine was blown and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 144,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving 30 MPH, the check engine warning light illuminated. Additionally, while starting the vehicle, there was smoke coming out the exhaust pipe and the vehicle would not properly accelerate. The vehicle was towed to an independent mechanic who stated that the engine was blown and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 144,000.
Mfg Campaign: 11526269
Recall Date: Jun 9, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2016 Ford Escape was in park and when I tried to put it in drive it went backwards almost into the car behind me. Luckily they saw something happening and backed up or I would of hit them. It wouldn't shift into gear. I put it in sport mode to get it to move forward then moved it into a safe location and shut it off. It was a hot day so I thought maybe it was overheating. It started fine and went about a mile before shuddering and refusing to shift into gear. I managed to get it home but the Transmission Fault Service Now light came on as I was pulling into the driveway. Had it towed to the dealership and was told it wasn't the recall bushing that went but a part inside my transmission and it would be $8200 for a new transmission. What if I had been on the highway when this happened? This is a serious safety issue which could of caused a crash and injury.
Corrective Action:
My 2016 Ford Escape was in park and when I tried to put it in drive it went backwards almost into the car behind me. Luckily they saw something happening and backed up or I would of hit them. It wouldn't shift into gear. I put it in sport mode to get it to move forward then moved it into a safe location and shut it off. It was a hot day so I thought maybe it was overheating. It started fine and went about a mile before shuddering and refusing to shift into gear. I managed to get it home but the Transmission Fault Service Now light came on as I was pulling into the driveway. Had it towed to the dealership and was told it wasn't the recall bushing that went but a part inside my transmission and it would be $8200 for a new transmission. What if I had been on the highway when this happened? This is a serious safety issue which could of caused a crash and injury.
Additional Notes:
My 2016 Ford Escape was in park and when I tried to put it in drive it went backwards almost into the car behind me. Luckily they saw something happening and backed up or I would of hit them. It wouldn't shift into gear. I put it in sport mode to get it to move forward then moved it into a safe location and shut it off. It was a hot day so I thought maybe it was overheating. It started fine and went about a mile before shuddering and refusing to shift into gear. I managed to get it home but the Transmission Fault Service Now light came on as I was pulling into the driveway. Had it towed to the dealership and was told it wasn't the recall bushing that went but a part inside my transmission and it would be $8200 for a new transmission. What if I had been on the highway when this happened? This is a serious safety issue which could of caused a crash and injury.
Mfg Campaign: 11525962
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2016 Ford Escape. Left the grocery store and the service engine soon light came on. The car went into safe mode and would only go 10 miles a hour. I was able to get it to the dealership and they told me it was the engine. They are waiting on the part. I was reading all these statements and ford needs to do better. 2 years ago the transmission went. The dealership that put the transmission in did not put all the bolts on when I took it to the dealership they told me the transmission was about to fall out! I wish I could get rid of this vehicle!
Corrective Action:
I have a 2016 Ford Escape. Left the grocery store and the service engine soon light came on. The car went into safe mode and would only go 10 miles a hour. I was able to get it to the dealership and they told me it was the engine. They are waiting on the part. I was reading all these statements and ford needs to do better. 2 years ago the transmission went. The dealership that put the transmission in did not put all the bolts on when I took it to the dealership they told me the transmission was about to fall out! I wish I could get rid of this vehicle!
Additional Notes:
I have a 2016 Ford Escape. Left the grocery store and the service engine soon light came on. The car went into safe mode and would only go 10 miles a hour. I was able to get it to the dealership and they told me it was the engine. They are waiting on the part. I was reading all these statements and ford needs to do better. 2 years ago the transmission went. The dealership that put the transmission in did not put all the bolts on when I took it to the dealership they told me the transmission was about to fall out! I wish I could get rid of this vehicle!
Mfg Campaign: 11525971
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while driving at approximately 50 MPH, the RPMs started to increase however, the vehicle lost motive power and decelerated to approximately 35 MPH. After restarting the vehicle, the failure persisted. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 74,959.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while driving at approximately 50 MPH, the RPMs started to increase however, the vehicle lost motive power and decelerated to approximately 35 MPH. After restarting the vehicle, the failure persisted. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 74,959.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while driving at approximately 50 MPH, the RPMs started to increase however, the vehicle lost motive power and decelerated to approximately 35 MPH. After restarting the vehicle, the failure persisted. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 74,959.
Mfg Campaign: 11525430
Recall Date: Jun 5, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a code indicating a failure of the fuel separator sensor. Further investigation determined that the sensor was stuck in the open position, potentially exposing the vehicle occupants to toxic fumes. The contact stated that the diagnosis was confirmed by a second independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 32,825.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a code indicating a failure of the fuel separator sensor. Further investigation determined that the sensor was stuck in the open position, potentially exposing the vehicle occupants to toxic fumes. The contact stated that the diagnosis was confirmed by a second independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 32,825.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a code indicating a failure of the fuel separator sensor. Further investigation determined that the sensor was stuck in the open position, potentially exposing the vehicle occupants to toxic fumes. The contact stated that the diagnosis was confirmed by a second independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 32,825.
Mfg Campaign: 11524716
Recall Date: May 31, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear passenger door came open while driving with my granddaughter in vehicle. No warning just flew open while driving. Vehicle is at dealer getting door latch replaced. There were recalls for the exact same problem on several ford escapes but apparently mine is not in that recall. I want this looked into please. As this could have caused injury or death if my granddaughter had not been properly restrained. Do not have any report from dealer as is still in shop being repaired.
Corrective Action:
Rear passenger door came open while driving with my granddaughter in vehicle. No warning just flew open while driving. Vehicle is at dealer getting door latch replaced. There were recalls for the exact same problem on several ford escapes but apparently mine is not in that recall. I want this looked into please. As this could have caused injury or death if my granddaughter had not been properly restrained. Do not have any report from dealer as is still in shop being repaired.
Additional Notes:
Rear passenger door came open while driving with my granddaughter in vehicle. No warning just flew open while driving. Vehicle is at dealer getting door latch replaced. There were recalls for the exact same problem on several ford escapes but apparently mine is not in that recall. I want this looked into please. As this could have caused injury or death if my granddaughter had not been properly restrained. Do not have any report from dealer as is still in shop being repaired.
Mfg Campaign: 11524492
Recall Date: May 30, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while his wife was driving approximately 35 MPH and accelerating to highway speeds, the vehicle started to overheat. The contact stated that the high engine temperature warning light was displayed on the instrument panel. The contact stated that coolant was added, and the vehicle was able to be driven to the intended destination. The vehicle was turned off and was unable to be restarted. The vehicle was towed to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while his wife was driving approximately 35 MPH and accelerating to highway speeds, the vehicle started to overheat. The contact stated that the high engine temperature warning light was displayed on the instrument panel. The contact stated that coolant was added, and the vehicle was able to be driven to the intended destination. The vehicle was turned off and was unable to be restarted. The vehicle was towed to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while his wife was driving approximately 35 MPH and accelerating to highway speeds, the vehicle started to overheat. The contact stated that the high engine temperature warning light was displayed on the instrument panel. The contact stated that coolant was added, and the vehicle was able to be driven to the intended destination. The vehicle was turned off and was unable to be restarted. The vehicle was towed to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Mfg Campaign: 11524024
Recall Date: May 26, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while his wife was driving approximately 35 MPH and accelerating to highway speeds, the vehicle started to overheat. The contact stated that the high engine temperature warning light was displayed on the instrument panel. The contact stated that coolant was added, and the vehicle was able to be driven to the intended destination. The vehicle was turned off and was unable to be restarted. The vehicle was towed to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while his wife was driving approximately 35 MPH and accelerating to highway speeds, the vehicle started to overheat. The contact stated that the high engine temperature warning light was displayed on the instrument panel. The contact stated that coolant was added, and the vehicle was able to be driven to the intended destination. The vehicle was turned off and was unable to be restarted. The vehicle was towed to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while his wife was driving approximately 35 MPH and accelerating to highway speeds, the vehicle started to overheat. The contact stated that the high engine temperature warning light was displayed on the instrument panel. The contact stated that coolant was added, and the vehicle was able to be driven to the intended destination. The vehicle was turned off and was unable to be restarted. The vehicle was towed to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Mfg Campaign: 11524024
Recall Date: May 26, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.
Corrective Action:
Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.
Additional Notes:
Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.
Mfg Campaign: 11523915
Recall Date: May 25, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.
Corrective Action:
Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.
Additional Notes:
Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.
Mfg Campaign: 11523915
Recall Date: May 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.
Corrective Action:
Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.
Additional Notes:
Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.
Mfg Campaign: 11523915
Recall Date: May 25, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.
Corrective Action:
Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.
Additional Notes:
Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.
Mfg Campaign: 11523368
Recall Date: May 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.
Corrective Action:
Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.
Additional Notes:
Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.
Mfg Campaign: 11523368
Recall Date: May 23, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.
Corrective Action:
Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.
Additional Notes:
Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.
Mfg Campaign: 11523368
Recall Date: May 23, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate and then lost motive power. The "Transmission Failure, Service Now" message was displayed. The vehicle was towed to the dealer, where NHTSA Campaign Number: 22V413000 (Power Train) recall repair was performed; however, the dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that she had not received notification of NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 150,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate and then lost motive power. The "Transmission Failure, Service Now" message was displayed. The vehicle was towed to the dealer, where NHTSA Campaign Number: 22V413000 (Power Train) recall repair was performed; however, the dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that she had not received notification of NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 150,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate and then lost motive power. The "Transmission Failure, Service Now" message was displayed. The vehicle was towed to the dealer, where NHTSA Campaign Number: 22V413000 (Power Train) recall repair was performed; however, the dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that she had not received notification of NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 150,000.
Mfg Campaign: 11523239
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera had started to lose functionality intermittently. The contact stated that he previously had the camera replaced. The contact stated that the camera inoperable warning light was also illuminated intermittently. The contact had taken the vehicle to a local dealer, where it was not diagnosed but not repaired. The dealer advised the contact to call the manufacturer for assistance. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The failure mileage was approximately 165,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera had started to lose functionality intermittently. The contact stated that he previously had the camera replaced. The contact stated that the camera inoperable warning light was also illuminated intermittently. The contact had taken the vehicle to a local dealer, where it was not diagnosed but not repaired. The dealer advised the contact to call the manufacturer for assistance. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The failure mileage was approximately 165,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera had started to lose functionality intermittently. The contact stated that he previously had the camera replaced. The contact stated that the camera inoperable warning light was also illuminated intermittently. The contact had taken the vehicle to a local dealer, where it was not diagnosed but not repaired. The dealer advised the contact to call the manufacturer for assistance. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The failure mileage was approximately 165,000.
Mfg Campaign: 11523255
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera failed to display the rearview of the vehicle correctly. The image appeared upside down or was flashing the image quickly. The contact took the vehicle to the dealer who was not able to find the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,547.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera failed to display the rearview of the vehicle correctly. The image appeared upside down or was flashing the image quickly. The contact took the vehicle to the dealer who was not able to find the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,547.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera failed to display the rearview of the vehicle correctly. The image appeared upside down or was flashing the image quickly. The contact took the vehicle to the dealer who was not able to find the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,547.
Mfg Campaign: 11523292
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera failed to display the rearview of the vehicle correctly. The image appeared upside down or was flashing the image quickly. The contact took the vehicle to the dealer who was not able to find the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,547.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera failed to display the rearview of the vehicle correctly. The image appeared upside down or was flashing the image quickly. The contact took the vehicle to the dealer who was not able to find the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,547.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera failed to display the rearview of the vehicle correctly. The image appeared upside down or was flashing the image quickly. The contact took the vehicle to the dealer who was not able to find the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,547.
Mfg Campaign: 11523292
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.
Corrective Action:
Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.
Additional Notes:
Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.
Mfg Campaign: 11523314
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.
Corrective Action:
Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.
Additional Notes:
Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.
Mfg Campaign: 11523314
Recall Date: May 22, 2023
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