Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Stalling in the middle of highway twice
Corrective Action:
Stalling in the middle of highway twice
Additional Notes:
Stalling in the middle of highway twice
Mfg Campaign: 11545072
Recall Date: Sep 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Stalling in the middle of highway twice
Corrective Action:
Stalling in the middle of highway twice
Additional Notes:
Stalling in the middle of highway twice
Mfg Campaign: 11545072
Recall Date: Sep 17, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Stalling in the middle of highway twice
Corrective Action:
Stalling in the middle of highway twice
Additional Notes:
Stalling in the middle of highway twice
Mfg Campaign: 11545072
Recall Date: Sep 17, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while operating the vehicle, the instrument cluster had become inoperative, and the screen failed to display any information, including the speedometer. The contact stated that during the failure, the screen had displayed an extremely bright white light which created a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 130,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while operating the vehicle, the instrument cluster had become inoperative, and the screen failed to display any information, including the speedometer. The contact stated that during the failure, the screen had displayed an extremely bright white light which created a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 130,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while operating the vehicle, the instrument cluster had become inoperative, and the screen failed to display any information, including the speedometer. The contact stated that during the failure, the screen had displayed an extremely bright white light which created a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 130,000.
Mfg Campaign: 11544033
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature sensor illuminated, and the vehicle overheated. The contact stated he was able to drive the vehicle to the shoulder of the roadway. The vehicle was taken to the dealer, where it was diagnosed as having coolant intrusion and a warped engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 128,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature sensor illuminated, and the vehicle overheated. The contact stated he was able to drive the vehicle to the shoulder of the roadway. The vehicle was taken to the dealer, where it was diagnosed as having coolant intrusion and a warped engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 128,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature sensor illuminated, and the vehicle overheated. The contact stated he was able to drive the vehicle to the shoulder of the roadway. The vehicle was taken to the dealer, where it was diagnosed as having coolant intrusion and a warped engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 128,000.
Mfg Campaign: 11543836
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while reversing, the back over prevention camera screen went blank. The message "Rearview Camera Not Available" message was displayed. The vehicle was taken to the dealer and the contact was informed that the rearview camera needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not contacted. The failure mileage was 73,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while reversing, the back over prevention camera screen went blank. The message "Rearview Camera Not Available" message was displayed. The vehicle was taken to the dealer and the contact was informed that the rearview camera needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not contacted. The failure mileage was 73,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while reversing, the back over prevention camera screen went blank. The message "Rearview Camera Not Available" message was displayed. The vehicle was taken to the dealer and the contact was informed that the rearview camera needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not contacted. The failure mileage was 73,000.
Mfg Campaign: 11543507
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was parked, she noticed the back over prevention feature was inoperable. The vehicle was taken to the dealer, where it was diagnosed and confirmed that the back over prevention feature was inoperable. The vehicle was not repaired. The contact stated that the failure had occurred several years ago. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was parked, she noticed the back over prevention feature was inoperable. The vehicle was taken to the dealer, where it was diagnosed and confirmed that the back over prevention feature was inoperable. The vehicle was not repaired. The contact stated that the failure had occurred several years ago. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was parked, she noticed the back over prevention feature was inoperable. The vehicle was taken to the dealer, where it was diagnosed and confirmed that the back over prevention feature was inoperable. The vehicle was not repaired. The contact stated that the failure had occurred several years ago. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11542062
Recall Date: Sep 1, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I was driving at 50mph and a car pulled out infront of me. I had no option but crashing into them. The impact was in the front end of my vehicle causing enough damage to total the vehicle and the airbags did not deploy. The insurance aduster did look at the vehicle.
Corrective Action:
I was driving at 50mph and a car pulled out infront of me. I had no option but crashing into them. The impact was in the front end of my vehicle causing enough damage to total the vehicle and the airbags did not deploy. The insurance aduster did look at the vehicle.
Additional Notes:
I was driving at 50mph and a car pulled out infront of me. I had no option but crashing into them. The impact was in the front end of my vehicle causing enough damage to total the vehicle and the airbags did not deploy. The insurance aduster did look at the vehicle.
Mfg Campaign: 11541342
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while the gear shifter was shifted to drive the vehicle jolted forward violently. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the transmission shifter cable needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while the gear shifter was shifted to drive the vehicle jolted forward violently. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the transmission shifter cable needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while the gear shifter was shifted to drive the vehicle jolted forward violently. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the transmission shifter cable needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11541393
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving 65-70 MPH, the vehicle lost motive power. The contact coasted to the side of the roadway. The "Transmission Fault" message was displayed. The vehicle was towed to a transmission specialist, who diagnosed that an unknown pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 72,566.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving 65-70 MPH, the vehicle lost motive power. The contact coasted to the side of the roadway. The "Transmission Fault" message was displayed. The vehicle was towed to a transmission specialist, who diagnosed that an unknown pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 72,566.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving 65-70 MPH, the vehicle lost motive power. The contact coasted to the side of the roadway. The "Transmission Fault" message was displayed. The vehicle was towed to a transmission specialist, who diagnosed that an unknown pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 72,566.
Mfg Campaign: 11541424
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Code p2111 Dealership said throttle body needs to be replaced. Vehicle has only 67,336 miles. Was driving and the warning on the dash appeared “service engine now.” I lost the ability to accelerate. Coasted out of traffic with what little ability the vehicle had left. Would have caused an accident in heavier traffic. Vehicle was towed to Ford dealership where diagnosed. This same problem occurred on earlier years
Corrective Action:
Code p2111 Dealership said throttle body needs to be replaced. Vehicle has only 67,336 miles. Was driving and the warning on the dash appeared “service engine now.” I lost the ability to accelerate. Coasted out of traffic with what little ability the vehicle had left. Would have caused an accident in heavier traffic. Vehicle was towed to Ford dealership where diagnosed. This same problem occurred on earlier years
Additional Notes:
Code p2111 Dealership said throttle body needs to be replaced. Vehicle has only 67,336 miles. Was driving and the warning on the dash appeared “service engine now.” I lost the ability to accelerate. Coasted out of traffic with what little ability the vehicle had left. Would have caused an accident in heavier traffic. Vehicle was towed to Ford dealership where diagnosed. This same problem occurred on earlier years
Mfg Campaign: 11541244
Recall Date: Aug 28, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started overheating. The contact pulled over on the side of the road and waited until the vehicle cool down and added coolant to the vehicle. The vehicle was towed to an independent mechanic who stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 130,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started overheating. The contact pulled over on the side of the road and waited until the vehicle cool down and added coolant to the vehicle. The vehicle was towed to an independent mechanic who stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 130,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started overheating. The contact pulled over on the side of the road and waited until the vehicle cool down and added coolant to the vehicle. The vehicle was towed to an independent mechanic who stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 130,000.
Mfg Campaign: 11540116
Recall Date: Aug 22, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started overheating. The contact pulled over on the side of the road and waited until the vehicle cool down and added coolant to the vehicle. The vehicle was towed to an independent mechanic who stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 130,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started overheating. The contact pulled over on the side of the road and waited until the vehicle cool down and added coolant to the vehicle. The vehicle was towed to an independent mechanic who stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 130,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started overheating. The contact pulled over on the side of the road and waited until the vehicle cool down and added coolant to the vehicle. The vehicle was towed to an independent mechanic who stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 130,000.
Mfg Campaign: 11540116
Recall Date: Aug 22, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle failed to shift into gear as needed and stalled. The vehicle failed to go forward or reverse. The driver was able to shift into park, and the transmission service needed message was displayed. There were no warning lights illuminated. The vehicle was taken to a transmission shop and the contact was informed that the transmission needed to be repaired. The vehicle was towed to the local dealer, where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle failed to shift into gear as needed and stalled. The vehicle failed to go forward or reverse. The driver was able to shift into park, and the transmission service needed message was displayed. There were no warning lights illuminated. The vehicle was taken to a transmission shop and the contact was informed that the transmission needed to be repaired. The vehicle was towed to the local dealer, where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle failed to shift into gear as needed and stalled. The vehicle failed to go forward or reverse. The driver was able to shift into park, and the transmission service needed message was displayed. There were no warning lights illuminated. The vehicle was taken to a transmission shop and the contact was informed that the transmission needed to be repaired. The vehicle was towed to the local dealer, where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 61,000.
Mfg Campaign: 11538867
Recall Date: Aug 16, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.
Corrective Action:
Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.
Additional Notes:
Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.
Mfg Campaign: 11538688
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.
Corrective Action:
Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.
Additional Notes:
Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.
Mfg Campaign: 11538688
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.
Corrective Action:
Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.
Additional Notes:
Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.
Mfg Campaign: 11538688
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Back up camera does not work. Screen either goes black or multitude of colors. Sometimes it flips to just see ground.
Corrective Action:
Back up camera does not work. Screen either goes black or multitude of colors. Sometimes it flips to just see ground.
Additional Notes:
Back up camera does not work. Screen either goes black or multitude of colors. Sometimes it flips to just see ground.
Mfg Campaign: 11537583
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle over heated and had to pull over to cool it down. Got vehicle home safe and check engine light was on. 116867 T1.0 for diag verified customer's concern. Quick test P1299, P0217, P0219 for over temp condition. removed spark plugs and found coolant intrusion into all the cylinders, WSM direction is to replace the long black. This same issue is happening with other Escapes and are on the recall list. I am requesting my VIN/car be added to the recall for the same issue.
Corrective Action:
Vehicle over heated and had to pull over to cool it down. Got vehicle home safe and check engine light was on. 116867 T1.0 for diag verified customer's concern. Quick test P1299, P0217, P0219 for over temp condition. removed spark plugs and found coolant intrusion into all the cylinders, WSM direction is to replace the long black. This same issue is happening with other Escapes and are on the recall list. I am requesting my VIN/car be added to the recall for the same issue.
Additional Notes:
Vehicle over heated and had to pull over to cool it down. Got vehicle home safe and check engine light was on. 116867 T1.0 for diag verified customer's concern. Quick test P1299, P0217, P0219 for over temp condition. removed spark plugs and found coolant intrusion into all the cylinders, WSM direction is to replace the long black. This same issue is happening with other Escapes and are on the recall list. I am requesting my VIN/car be added to the recall for the same issue.
Mfg Campaign: 11537612
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that on numerous occasions while driving approximately 65 MPH, the vehicle decelerated to 20 MPH while the accelerator pedal was depressed. The contact stated that while the accelerator pedal was depressed on an incline, the engine revved but the vehicle failed to accelerate. No warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that on numerous occasions while driving approximately 65 MPH, the vehicle decelerated to 20 MPH while the accelerator pedal was depressed. The contact stated that while the accelerator pedal was depressed on an incline, the engine revved but the vehicle failed to accelerate. No warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that on numerous occasions while driving approximately 65 MPH, the vehicle decelerated to 20 MPH while the accelerator pedal was depressed. The contact stated that while the accelerator pedal was depressed on an incline, the engine revved but the vehicle failed to accelerate. No warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.
Mfg Campaign: 11536913
Recall Date: Aug 7, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury