Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving the car shuddered and then shut off. The transmission light came on with a warning about 5 minutes after it shut off. So there was never a warning and we were unable to get it to go back into any gear.
Corrective Action:
While driving the car shuddered and then shut off. The transmission light came on with a warning about 5 minutes after it shut off. So there was never a warning and we were unable to get it to go back into any gear.
Additional Notes:
While driving the car shuddered and then shut off. The transmission light came on with a warning about 5 minutes after it shut off. So there was never a warning and we were unable to get it to go back into any gear.
Mfg Campaign: 11551697
Recall Date: Oct 24, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving the car shuddered and then shut off. The transmission light came on with a warning about 5 minutes after it shut off. So there was never a warning and we were unable to get it to go back into any gear.
Corrective Action:
While driving the car shuddered and then shut off. The transmission light came on with a warning about 5 minutes after it shut off. So there was never a warning and we were unable to get it to go back into any gear.
Additional Notes:
While driving the car shuddered and then shut off. The transmission light came on with a warning about 5 minutes after it shut off. So there was never a warning and we were unable to get it to go back into any gear.
Mfg Campaign: 11551697
Recall Date: Oct 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When travelling on a surface roadway, we received a transmission failure warning. We were able to get to a safe area at reduced speed. I feel that if this had happened while on a freeway, our lives could have been jeopardized. The Ford tech said that the transmission needed to be replaced. The torque converter failed. The transmission has been replaced. I don't know where the failed component is now
Corrective Action:
When travelling on a surface roadway, we received a transmission failure warning. We were able to get to a safe area at reduced speed. I feel that if this had happened while on a freeway, our lives could have been jeopardized. The Ford tech said that the transmission needed to be replaced. The torque converter failed. The transmission has been replaced. I don't know where the failed component is now
Additional Notes:
When travelling on a surface roadway, we received a transmission failure warning. We were able to get to a safe area at reduced speed. I feel that if this had happened while on a freeway, our lives could have been jeopardized. The Ford tech said that the transmission needed to be replaced. The torque converter failed. The transmission has been replaced. I don't know where the failed component is now
Mfg Campaign: 11550198
Recall Date: Oct 16, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The APIM failed. This is a safety issue in this day and age of cell phones. We are not to use our cell phones while driving.
Corrective Action:
The APIM failed. This is a safety issue in this day and age of cell phones. We are not to use our cell phones while driving.
Additional Notes:
The APIM failed. This is a safety issue in this day and age of cell phones. We are not to use our cell phones while driving.
Mfg Campaign: 11550209
Recall Date: Oct 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle has 57 thousand miles bought it at Ford Dealership with 48k miles and already having transmission issues. Tow truck driver who picked my vehicle up claimed “Every Ford escape i pick up for a tow is always a transmission issue” Horrible car, Waste of money.
Corrective Action:
My vehicle has 57 thousand miles bought it at Ford Dealership with 48k miles and already having transmission issues. Tow truck driver who picked my vehicle up claimed “Every Ford escape i pick up for a tow is always a transmission issue” Horrible car, Waste of money.
Additional Notes:
My vehicle has 57 thousand miles bought it at Ford Dealership with 48k miles and already having transmission issues. Tow truck driver who picked my vehicle up claimed “Every Ford escape i pick up for a tow is always a transmission issue” Horrible car, Waste of money.
Mfg Campaign: 11550014
Recall Date: Oct 15, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
My vehicle has 57 thousand miles bought it at Ford Dealership with 48k miles and already having transmission issues. Tow truck driver who picked my vehicle up claimed “Every Ford escape i pick up for a tow is always a transmission issue” Horrible car, Waste of money.
Corrective Action:
My vehicle has 57 thousand miles bought it at Ford Dealership with 48k miles and already having transmission issues. Tow truck driver who picked my vehicle up claimed “Every Ford escape i pick up for a tow is always a transmission issue” Horrible car, Waste of money.
Additional Notes:
My vehicle has 57 thousand miles bought it at Ford Dealership with 48k miles and already having transmission issues. Tow truck driver who picked my vehicle up claimed “Every Ford escape i pick up for a tow is always a transmission issue” Horrible car, Waste of money.
Mfg Campaign: 11550014
Recall Date: Oct 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The Coolant is leaking out of the engine somewhere. The dealership said it was fixed with a new coolant bypass valve Yet when got home the coolant bottle was empty and there was overheating warning again.
Corrective Action:
The Coolant is leaking out of the engine somewhere. The dealership said it was fixed with a new coolant bypass valve Yet when got home the coolant bottle was empty and there was overheating warning again.
Additional Notes:
The Coolant is leaking out of the engine somewhere. The dealership said it was fixed with a new coolant bypass valve Yet when got home the coolant bottle was empty and there was overheating warning again.
Mfg Campaign: 11549970
Recall Date: Oct 14, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving home in 2016 Ford Escape and I noticed the RPM's getting higher and higher, but car's speed was actually declining. All maintenance work has been done at Maxwell d in Austin TX. Never had any problems with the transmission and no warning lights, nothing. Until this day....Transmission fault, Service Soon. I was close to being home, so somehow I made it. Be then, everybody wanted know what was going on so did i. I called the dealership, talked to Andrew and made arrangements for car to be towed to Ford on Tuesday, October 3rd. They finally looked at it the car on Monday the 9th....new transmission and labor, almost $8,000. I can not afford that. Having it towed to another repair shop. Getting an estimate from second shop. Why is this not a recall. It should be. Call me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was driving home in 2016 Ford Escape and I noticed the RPM's getting higher and higher, but car's speed was actually declining. All maintenance work has been done at Maxwell d in Austin TX. Never had any problems with the transmission and no warning lights, nothing. Until this day....Transmission fault, Service Soon. I was close to being home, so somehow I made it. Be then, everybody wanted know what was going on so did i. I called the dealership, talked to Andrew and made arrangements for car to be towed to Ford on Tuesday, October 3rd. They finally looked at it the car on Monday the 9th....new transmission and labor, almost $8,000. I can not afford that. Having it towed to another repair shop. Getting an estimate from second shop. Why is this not a recall. It should be. Call me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was driving home in 2016 Ford Escape and I noticed the RPM's getting higher and higher, but car's speed was actually declining. All maintenance work has been done at Maxwell d in Austin TX. Never had any problems with the transmission and no warning lights, nothing. Until this day....Transmission fault, Service Soon. I was close to being home, so somehow I made it. Be then, everybody wanted know what was going on so did i. I called the dealership, talked to Andrew and made arrangements for car to be towed to Ford on Tuesday, October 3rd. They finally looked at it the car on Monday the 9th....new transmission and labor, almost $8,000. I can not afford that. Having it towed to another repair shop. Getting an estimate from second shop. Why is this not a recall. It should be. Call me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11549101
Recall Date: Oct 10, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving home in 2016 Ford Escape and I noticed the RPM's getting higher and higher, but car's speed was actually declining. All maintenance work has been done at Maxwell d in Austin TX. Never had any problems with the transmission and no warning lights, nothing. Until this day....Transmission fault, Service Soon. I was close to being home, so somehow I made it. Be then, everybody wanted know what was going on so did i. I called the dealership, talked to Andrew and made arrangements for car to be towed to Ford on Tuesday, October 3rd. They finally looked at it the car on Monday the 9th....new transmission and labor, almost $8,000. I can not afford that. Having it towed to another repair shop. Getting an estimate from second shop. Why is this not a recall. It should be. Call me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was driving home in 2016 Ford Escape and I noticed the RPM's getting higher and higher, but car's speed was actually declining. All maintenance work has been done at Maxwell d in Austin TX. Never had any problems with the transmission and no warning lights, nothing. Until this day....Transmission fault, Service Soon. I was close to being home, so somehow I made it. Be then, everybody wanted know what was going on so did i. I called the dealership, talked to Andrew and made arrangements for car to be towed to Ford on Tuesday, October 3rd. They finally looked at it the car on Monday the 9th....new transmission and labor, almost $8,000. I can not afford that. Having it towed to another repair shop. Getting an estimate from second shop. Why is this not a recall. It should be. Call me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was driving home in 2016 Ford Escape and I noticed the RPM's getting higher and higher, but car's speed was actually declining. All maintenance work has been done at Maxwell d in Austin TX. Never had any problems with the transmission and no warning lights, nothing. Until this day....Transmission fault, Service Soon. I was close to being home, so somehow I made it. Be then, everybody wanted know what was going on so did i. I called the dealership, talked to Andrew and made arrangements for car to be towed to Ford on Tuesday, October 3rd. They finally looked at it the car on Monday the 9th....new transmission and labor, almost $8,000. I can not afford that. Having it towed to another repair shop. Getting an estimate from second shop. Why is this not a recall. It should be. Call me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11549101
Recall Date: Oct 10, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transition suddenly failed when under normal driving. No symptoms were present when driving. Failed out of nowhere.
Corrective Action:
Transition suddenly failed when under normal driving. No symptoms were present when driving. Failed out of nowhere.
Additional Notes:
Transition suddenly failed when under normal driving. No symptoms were present when driving. Failed out of nowhere.
Mfg Campaign: 11549091
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
Transition suddenly failed when under normal driving. No symptoms were present when driving. Failed out of nowhere.
Corrective Action:
Transition suddenly failed when under normal driving. No symptoms were present when driving. Failed out of nowhere.
Additional Notes:
Transition suddenly failed when under normal driving. No symptoms were present when driving. Failed out of nowhere.
Mfg Campaign: 11549091
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The car has a clicking noise and recently I lost power steering. I didn’t see any codes but was not looking as I was terrified I couldn’t get home.
Corrective Action:
The car has a clicking noise and recently I lost power steering. I didn’t see any codes but was not looking as I was terrified I couldn’t get home.
Additional Notes:
The car has a clicking noise and recently I lost power steering. I didn’t see any codes but was not looking as I was terrified I couldn’t get home.
Mfg Campaign: 11548932
Recall Date: Oct 8, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear door inner panels will not allow the doors to be opened. I replaced them and it is doing it again. Ford says replace them again and save receipt in case it gets recalled. I can not let my grandchildren or any one else for that matter ride in the back they would be trapped in an accident!!
Corrective Action:
Rear door inner panels will not allow the doors to be opened. I replaced them and it is doing it again. Ford says replace them again and save receipt in case it gets recalled. I can not let my grandchildren or any one else for that matter ride in the back they would be trapped in an accident!!
Additional Notes:
Rear door inner panels will not allow the doors to be opened. I replaced them and it is doing it again. Ford says replace them again and save receipt in case it gets recalled. I can not let my grandchildren or any one else for that matter ride in the back they would be trapped in an accident!!
Mfg Campaign: 11548934
Recall Date: Oct 8, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The rear view backup camera is faulty and doesn't always work. Sometimes it comes on, but most of the time it just doesn't turn on. There is no specific set of circumstances that dictates if it will work or not.
Corrective Action:
The rear view backup camera is faulty and doesn't always work. Sometimes it comes on, but most of the time it just doesn't turn on. There is no specific set of circumstances that dictates if it will work or not.
Additional Notes:
The rear view backup camera is faulty and doesn't always work. Sometimes it comes on, but most of the time it just doesn't turn on. There is no specific set of circumstances that dictates if it will work or not.
Mfg Campaign: 11547937
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear view backup camera is faulty and doesn't always work. Sometimes it comes on, but most of the time it just doesn't turn on. There is no specific set of circumstances that dictates if it will work or not.
Corrective Action:
The rear view backup camera is faulty and doesn't always work. Sometimes it comes on, but most of the time it just doesn't turn on. There is no specific set of circumstances that dictates if it will work or not.
Additional Notes:
The rear view backup camera is faulty and doesn't always work. Sometimes it comes on, but most of the time it just doesn't turn on. There is no specific set of circumstances that dictates if it will work or not.
Mfg Campaign: 11547937
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while driving at various speeds the vehicle would jerk, lose power, and would not properly accelerate while pressing the accelerator pedal. Also, a warning message to "Turn the Vehicle Off" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was later taken to an independent service center that replaced the transmission but the failures continued to occur. The manufacturer was notified of the failures but no assistance was offered. The failure mileage was 100.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while driving at various speeds the vehicle would jerk, lose power, and would not properly accelerate while pressing the accelerator pedal. Also, a warning message to "Turn the Vehicle Off" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was later taken to an independent service center that replaced the transmission but the failures continued to occur. The manufacturer was notified of the failures but no assistance was offered. The failure mileage was 100.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while driving at various speeds the vehicle would jerk, lose power, and would not properly accelerate while pressing the accelerator pedal. Also, a warning message to "Turn the Vehicle Off" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was later taken to an independent service center that replaced the transmission but the failures continued to occur. The manufacturer was notified of the failures but no assistance was offered. The failure mileage was 100.
Mfg Campaign: 11548003
Recall Date: Oct 3, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The Power Steering Control Module failed as I was driving with my children in the car and I lost all power steering abilities. The car was taken to the dealership service department and reproduced and confirmed by the dealership. This part was replaced and it happened again 5 days after receiving the vehicle back. The Light that comes on states "Power Steering Assist Failure." this light began to happen when driving in very congested conditions and intermittently. After the repair and when the light came back on I was driving with my 4 year old in the car and completely lost power steering.
Corrective Action:
The Power Steering Control Module failed as I was driving with my children in the car and I lost all power steering abilities. The car was taken to the dealership service department and reproduced and confirmed by the dealership. This part was replaced and it happened again 5 days after receiving the vehicle back. The Light that comes on states "Power Steering Assist Failure." this light began to happen when driving in very congested conditions and intermittently. After the repair and when the light came back on I was driving with my 4 year old in the car and completely lost power steering.
Additional Notes:
The Power Steering Control Module failed as I was driving with my children in the car and I lost all power steering abilities. The car was taken to the dealership service department and reproduced and confirmed by the dealership. This part was replaced and it happened again 5 days after receiving the vehicle back. The Light that comes on states "Power Steering Assist Failure." this light began to happen when driving in very congested conditions and intermittently. After the repair and when the light came back on I was driving with my 4 year old in the car and completely lost power steering.
Mfg Campaign: 11546986
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The power steering control module (PSCM) that replaced my original PSCM failed while I was driving with my 4 year old in the car and I lost power steering completely. We have been told it was reproduced by the dealership service center at 1hour 32 minutes of the car running. The car is at the dealership for the 3rd time for this issue and the warning light that came on was Steering Assist Fault Service Required.
Corrective Action:
The power steering control module (PSCM) that replaced my original PSCM failed while I was driving with my 4 year old in the car and I lost power steering completely. We have been told it was reproduced by the dealership service center at 1hour 32 minutes of the car running. The car is at the dealership for the 3rd time for this issue and the warning light that came on was Steering Assist Fault Service Required.
Additional Notes:
The power steering control module (PSCM) that replaced my original PSCM failed while I was driving with my 4 year old in the car and I lost power steering completely. We have been told it was reproduced by the dealership service center at 1hour 32 minutes of the car running. The car is at the dealership for the 3rd time for this issue and the warning light that came on was Steering Assist Fault Service Required.
Mfg Campaign: 11546994
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back Over Prevention ( backup camera), started acting up in Feb 2023, shows black screen, flips image, does not come on, (radio is displayed) when it does come on its granny and has black vertical lines, warning beeps stop working when this happens or don't sound off untill your on top of the person or object behing you. Contacted 2 Ford dealerships and they tell me other Escapes are on recall just not my year and no replacement camera is available.
Corrective Action:
Back Over Prevention ( backup camera), started acting up in Feb 2023, shows black screen, flips image, does not come on, (radio is displayed) when it does come on its granny and has black vertical lines, warning beeps stop working when this happens or don't sound off untill your on top of the person or object behing you. Contacted 2 Ford dealerships and they tell me other Escapes are on recall just not my year and no replacement camera is available.
Additional Notes:
Back Over Prevention ( backup camera), started acting up in Feb 2023, shows black screen, flips image, does not come on, (radio is displayed) when it does come on its granny and has black vertical lines, warning beeps stop working when this happens or don't sound off untill your on top of the person or object behing you. Contacted 2 Ford dealerships and they tell me other Escapes are on recall just not my year and no replacement camera is available.
Mfg Campaign: 11545763
Recall Date: Sep 21, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Back Over Prevention ( backup camera), started acting up in Feb 2023, shows black screen, flips image, does not come on, (radio is displayed) when it does come on its granny and has black vertical lines, warning beeps stop working when this happens or don't sound off untill your on top of the person or object behing you. Contacted 2 Ford dealerships and they tell me other Escapes are on recall just not my year and no replacement camera is available.
Corrective Action:
Back Over Prevention ( backup camera), started acting up in Feb 2023, shows black screen, flips image, does not come on, (radio is displayed) when it does come on its granny and has black vertical lines, warning beeps stop working when this happens or don't sound off untill your on top of the person or object behing you. Contacted 2 Ford dealerships and they tell me other Escapes are on recall just not my year and no replacement camera is available.
Additional Notes:
Back Over Prevention ( backup camera), started acting up in Feb 2023, shows black screen, flips image, does not come on, (radio is displayed) when it does come on its granny and has black vertical lines, warning beeps stop working when this happens or don't sound off untill your on top of the person or object behing you. Contacted 2 Ford dealerships and they tell me other Escapes are on recall just not my year and no replacement camera is available.
Mfg Campaign: 11545763
Recall Date: Sep 21, 2023
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Edzant Price LLC
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