Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I know Ford issued a recall for the backup cameras failing on 2020 year models, including the Ford Escape. However, I have consistently had this same issue with my 2016 Escape. In the middle of backing up, the camera will go completely out, and I am not able to see anything behind the car. This is extremely dangerous, as I have 4 young grandchildren, not to mention other kids in our neighborhood who ride bikes, etc. This should also be addressed in the Ford recall for backup cameras. This issue occurs every time I drive the car - it works for about 5 - 10 seconds, then stops working. So the date below is just today's date, but it happens almost every day.
Corrective Action:
I know Ford issued a recall for the backup cameras failing on 2020 year models, including the Ford Escape. However, I have consistently had this same issue with my 2016 Escape. In the middle of backing up, the camera will go completely out, and I am not able to see anything behind the car. This is extremely dangerous, as I have 4 young grandchildren, not to mention other kids in our neighborhood who ride bikes, etc. This should also be addressed in the Ford recall for backup cameras. This issue occurs every time I drive the car - it works for about 5 - 10 seconds, then stops working. So the date below is just today's date, but it happens almost every day.
Additional Notes:
I know Ford issued a recall for the backup cameras failing on 2020 year models, including the Ford Escape. However, I have consistently had this same issue with my 2016 Escape. In the middle of backing up, the camera will go completely out, and I am not able to see anything behind the car. This is extremely dangerous, as I have 4 young grandchildren, not to mention other kids in our neighborhood who ride bikes, etc. This should also be addressed in the Ford recall for backup cameras. This issue occurs every time I drive the car - it works for about 5 - 10 seconds, then stops working. So the date below is just today's date, but it happens almost every day.
Mfg Campaign: 11536473
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Backup camera glitches and goes to the radio screen mid-reverse. I’ve nearly hit a tree. This has begun happening frequently. Sometimes the camera won’t even turn on.
Corrective Action:
Backup camera glitches and goes to the radio screen mid-reverse. I’ve nearly hit a tree. This has begun happening frequently. Sometimes the camera won’t even turn on.
Additional Notes:
Backup camera glitches and goes to the radio screen mid-reverse. I’ve nearly hit a tree. This has begun happening frequently. Sometimes the camera won’t even turn on.
Mfg Campaign: 11536498
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car suddenly stalled out and stopped. Restarted and stalled again, and several more times. Diagnosed with fuel pump failure.
Corrective Action:
Car suddenly stalled out and stopped. Restarted and stalled again, and several more times. Diagnosed with fuel pump failure.
Additional Notes:
Car suddenly stalled out and stopped. Restarted and stalled again, and several more times. Diagnosed with fuel pump failure.
Mfg Campaign: 11536148
Recall Date: Aug 2, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car wouldn’t shift properly. Had to drift off to side of road. Could then shut car off and restart but could only go a little bit and problem reoccurred. It was dangerous if other cars were around and not able to get to side of road. Check Transmission came on dash. Car has 68000 miles on this shouldn’t happen. Escape should have been recalled like other 2016 transmission problems! Needed to be towed! Dealer says new transmission is needed $7000! This is my 3rd escape and never had this problem. Car isn’t driven hard - pleasure use The consumer stated that this is a known issue with other 2016 Ford Escapes.
Corrective Action:
Car wouldn’t shift properly. Had to drift off to side of road. Could then shut car off and restart but could only go a little bit and problem reoccurred. It was dangerous if other cars were around and not able to get to side of road. Check Transmission came on dash. Car has 68000 miles on this shouldn’t happen. Escape should have been recalled like other 2016 transmission problems! Needed to be towed! Dealer says new transmission is needed $7000! This is my 3rd escape and never had this problem. Car isn’t driven hard - pleasure use The consumer stated that this is a known issue with other 2016 Ford Escapes.
Additional Notes:
Car wouldn’t shift properly. Had to drift off to side of road. Could then shut car off and restart but could only go a little bit and problem reoccurred. It was dangerous if other cars were around and not able to get to side of road. Check Transmission came on dash. Car has 68000 miles on this shouldn’t happen. Escape should have been recalled like other 2016 transmission problems! Needed to be towed! Dealer says new transmission is needed $7000! This is my 3rd escape and never had this problem. Car isn’t driven hard - pleasure use The consumer stated that this is a known issue with other 2016 Ford Escapes.
Mfg Campaign: 11535430
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's daughter owns a 2016 Ford Escape. The contact stated that the vehicle had experienced excessive coolant consumption. Additionally, upon starting the vehicle, the contact's daughter noticed a significant amount of smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that that there was coolant intrusion into the cylinders and the head gasket had failed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2375. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,000.
Corrective Action:
The contact's daughter owns a 2016 Ford Escape. The contact stated that the vehicle had experienced excessive coolant consumption. Additionally, upon starting the vehicle, the contact's daughter noticed a significant amount of smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that that there was coolant intrusion into the cylinders and the head gasket had failed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2375. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,000.
Additional Notes:
The contact's daughter owns a 2016 Ford Escape. The contact stated that the vehicle had experienced excessive coolant consumption. Additionally, upon starting the vehicle, the contact's daughter noticed a significant amount of smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that that there was coolant intrusion into the cylinders and the head gasket had failed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2375. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,000.
Mfg Campaign: 11534750
Recall Date: Jul 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
At about 57,200 miles, the NHTSA Safety Recall 22S43 - North America Non-FSA Multi Vehicle Line Shifter Cable Bushing was performed by Wright Ford of Redmond, OR. This recall was to prevent detachment of the shifter control line from the transmission. On July 17, 2023 at about 58,900 miles, the shift control line detached from the transmission. Thus, the exact scenario the recall was intended to prevent/fix, occurred about 1,600 miles after the work was completed by Wright Ford. The shift control line was then repaired by [XXX] Auto Repair of Baker City, OR. He said the shifter had become completely disconnected but that the parts were still intact and he was able to reconnect. He could see no reason for this disconnect to have occurred. This suggests that (1) the recall fix did not work, or (2) the recall fix work was done incorrectly by the local Ford dealer, or (3) the replacement parts from Ford were defective. There were no initial warnings other than while driving at about 25 mph we were unable to shift from S to D mode. Once we came to a full stop and turned off the engine, the shifter was moved to P. However, it would not then move to any other position. Attempts to start the engine gave a warning that the vehicle was not in Park. The brake-shift interlock reset, hidden under the shift bezel, was used to release the shifter and move it to the N position for towing 25 miles to a repair shop. The repair shop successfully reconnected the shift line at the transmission and thereafter the vehicle was able to be driven. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
At about 57,200 miles, the NHTSA Safety Recall 22S43 - North America Non-FSA Multi Vehicle Line Shifter Cable Bushing was performed by Wright Ford of Redmond, OR. This recall was to prevent detachment of the shifter control line from the transmission. On July 17, 2023 at about 58,900 miles, the shift control line detached from the transmission. Thus, the exact scenario the recall was intended to prevent/fix, occurred about 1,600 miles after the work was completed by Wright Ford. The shift control line was then repaired by [XXX] Auto Repair of Baker City, OR. He said the shifter had become completely disconnected but that the parts were still intact and he was able to reconnect. He could see no reason for this disconnect to have occurred. This suggests that (1) the recall fix did not work, or (2) the recall fix work was done incorrectly by the local Ford dealer, or (3) the replacement parts from Ford were defective. There were no initial warnings other than while driving at about 25 mph we were unable to shift from S to D mode. Once we came to a full stop and turned off the engine, the shifter was moved to P. However, it would not then move to any other position. Attempts to start the engine gave a warning that the vehicle was not in Park. The brake-shift interlock reset, hidden under the shift bezel, was used to release the shifter and move it to the N position for towing 25 miles to a repair shop. The repair shop successfully reconnected the shift line at the transmission and thereafter the vehicle was able to be driven. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
At about 57,200 miles, the NHTSA Safety Recall 22S43 - North America Non-FSA Multi Vehicle Line Shifter Cable Bushing was performed by Wright Ford of Redmond, OR. This recall was to prevent detachment of the shifter control line from the transmission. On July 17, 2023 at about 58,900 miles, the shift control line detached from the transmission. Thus, the exact scenario the recall was intended to prevent/fix, occurred about 1,600 miles after the work was completed by Wright Ford. The shift control line was then repaired by [XXX] Auto Repair of Baker City, OR. He said the shifter had become completely disconnected but that the parts were still intact and he was able to reconnect. He could see no reason for this disconnect to have occurred. This suggests that (1) the recall fix did not work, or (2) the recall fix work was done incorrectly by the local Ford dealer, or (3) the replacement parts from Ford were defective. There were no initial warnings other than while driving at about 25 mph we were unable to shift from S to D mode. Once we came to a full stop and turned off the engine, the shifter was moved to P. However, it would not then move to any other position. Attempts to start the engine gave a warning that the vehicle was not in Park. The brake-shift interlock reset, hidden under the shift bezel, was used to release the shifter and move it to the N position for towing 25 miles to a repair shop. The repair shop successfully reconnected the shift line at the transmission and thereafter the vehicle was able to be driven. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11533946
Recall Date: Jul 23, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while driving at approximately 60 MPH, an abnormally loud sound was coming from the front undercarriage of the vehicle. The contact steered to the side of the road where it was observed that the undercarriage cover was detached. The vehicle was taken to the dealer where it was diagnosed that the undercarriage cover needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while driving at approximately 60 MPH, an abnormally loud sound was coming from the front undercarriage of the vehicle. The contact steered to the side of the road where it was observed that the undercarriage cover was detached. The vehicle was taken to the dealer where it was diagnosed that the undercarriage cover needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while driving at approximately 60 MPH, an abnormally loud sound was coming from the front undercarriage of the vehicle. The contact steered to the side of the road where it was observed that the undercarriage cover was detached. The vehicle was taken to the dealer where it was diagnosed that the undercarriage cover needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 50,000.
Mfg Campaign: 11533296
Recall Date: Jul 19, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
DRIVING DOWN THE HIGHWAY A VEHICLE PULLED IN FRONT OF ME STEPPED ON BRAKES AND PEDDLE WAS HARD, HAD NO BRAKES, GOT IT TOWED HOME AND FOUND THE PUMP DRIVE COUPLING PART # BB5Z-6K269-A, THE BOLT HEAD SHEARED OFF INSIDE THE cAM SHAFT HOUSING CAUSING THE VACUUM PUMP NOT TO WORK CAUSING NO BRAKES.
Corrective Action:
DRIVING DOWN THE HIGHWAY A VEHICLE PULLED IN FRONT OF ME STEPPED ON BRAKES AND PEDDLE WAS HARD, HAD NO BRAKES, GOT IT TOWED HOME AND FOUND THE PUMP DRIVE COUPLING PART # BB5Z-6K269-A, THE BOLT HEAD SHEARED OFF INSIDE THE cAM SHAFT HOUSING CAUSING THE VACUUM PUMP NOT TO WORK CAUSING NO BRAKES.
Additional Notes:
DRIVING DOWN THE HIGHWAY A VEHICLE PULLED IN FRONT OF ME STEPPED ON BRAKES AND PEDDLE WAS HARD, HAD NO BRAKES, GOT IT TOWED HOME AND FOUND THE PUMP DRIVE COUPLING PART # BB5Z-6K269-A, THE BOLT HEAD SHEARED OFF INSIDE THE cAM SHAFT HOUSING CAUSING THE VACUUM PUMP NOT TO WORK CAUSING NO BRAKES.
Mfg Campaign: 11531850
Recall Date: Jul 12, 2023
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
I purchased the Goodyear Assurance tires (235/55R17) when I purchased my Escape with the understanding that they had a life of 80,000 miles. They're barely through the halfway point and show signs of cracking and wire protrusion. We ran over a screw and they hole was beyond repair and the technician pointed out how the tire was failing. All four are being replaced for safety concerns.
Corrective Action:
I purchased the Goodyear Assurance tires (235/55R17) when I purchased my Escape with the understanding that they had a life of 80,000 miles. They're barely through the halfway point and show signs of cracking and wire protrusion. We ran over a screw and they hole was beyond repair and the technician pointed out how the tire was failing. All four are being replaced for safety concerns.
Additional Notes:
I purchased the Goodyear Assurance tires (235/55R17) when I purchased my Escape with the understanding that they had a life of 80,000 miles. They're barely through the halfway point and show signs of cracking and wire protrusion. We ran over a screw and they hole was beyond repair and the technician pointed out how the tire was failing. All four are being replaced for safety concerns.
Mfg Campaign: 11531656
Recall Date: Jul 11, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The lug nuts on all of my tires are swollen beyond the size of the provided tire iron. This makes it impossible to change a flat tire and causes the nuts to become damaged when they tires get balanced and rotated. Two tire technicians have explained that this is common on Ford vehicles. I now have to buy replacements for all of my tires.
Corrective Action:
The lug nuts on all of my tires are swollen beyond the size of the provided tire iron. This makes it impossible to change a flat tire and causes the nuts to become damaged when they tires get balanced and rotated. Two tire technicians have explained that this is common on Ford vehicles. I now have to buy replacements for all of my tires.
Additional Notes:
The lug nuts on all of my tires are swollen beyond the size of the provided tire iron. This makes it impossible to change a flat tire and causes the nuts to become damaged when they tires get balanced and rotated. Two tire technicians have explained that this is common on Ford vehicles. I now have to buy replacements for all of my tires.
Mfg Campaign: 11531660
Recall Date: Jul 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine does not always turn off when you press the start engine button. Although my vehicle is a 2016 Ford Escape it was most likely manufactured in 2015 and was manufactured in Lexington KY Ford has been unable to diagnose the problem although a recall already exists for the very same problem RECALL# 15V436000. Tallahassee FL Ford dealership is charging me for diagnostics (again) I have taken car to dealership before for this problem in June 2022 and they were unable to fix it . This is as serious safety issue for myself and my 2 toddlers both under the age of 3.
Corrective Action:
The engine does not always turn off when you press the start engine button. Although my vehicle is a 2016 Ford Escape it was most likely manufactured in 2015 and was manufactured in Lexington KY Ford has been unable to diagnose the problem although a recall already exists for the very same problem RECALL# 15V436000. Tallahassee FL Ford dealership is charging me for diagnostics (again) I have taken car to dealership before for this problem in June 2022 and they were unable to fix it . This is as serious safety issue for myself and my 2 toddlers both under the age of 3.
Additional Notes:
The engine does not always turn off when you press the start engine button. Although my vehicle is a 2016 Ford Escape it was most likely manufactured in 2015 and was manufactured in Lexington KY Ford has been unable to diagnose the problem although a recall already exists for the very same problem RECALL# 15V436000. Tallahassee FL Ford dealership is charging me for diagnostics (again) I have taken car to dealership before for this problem in June 2022 and they were unable to fix it . This is as serious safety issue for myself and my 2 toddlers both under the age of 3.
Mfg Campaign: 11531189
Recall Date: Jul 9, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
TRIED TO REMOVE THE TIRES ON MY 2016 FORD ESCAPE TO ADD BRAKE PADS. THE TIRE TOOL IN CAR WOULD NOT FIT ON ANY OF THE TIRE NUTS. THE TOOL WOULD FIT ON THE JACK CONNECTOR. ALSO TRIED 19MM SOCKET. GOOGLE SEARCH SAID A LOT OF PEOPLE WERE HAVING THIS PROBLEM. I HAD THE FORD DEALERSHIP REPLACE MY TIRES 2 MONTHS AGO AND THEY SAID NOTHING ABOUT THE SWOLLEN LUG NUTS.
Corrective Action:
TRIED TO REMOVE THE TIRES ON MY 2016 FORD ESCAPE TO ADD BRAKE PADS. THE TIRE TOOL IN CAR WOULD NOT FIT ON ANY OF THE TIRE NUTS. THE TOOL WOULD FIT ON THE JACK CONNECTOR. ALSO TRIED 19MM SOCKET. GOOGLE SEARCH SAID A LOT OF PEOPLE WERE HAVING THIS PROBLEM. I HAD THE FORD DEALERSHIP REPLACE MY TIRES 2 MONTHS AGO AND THEY SAID NOTHING ABOUT THE SWOLLEN LUG NUTS.
Additional Notes:
TRIED TO REMOVE THE TIRES ON MY 2016 FORD ESCAPE TO ADD BRAKE PADS. THE TIRE TOOL IN CAR WOULD NOT FIT ON ANY OF THE TIRE NUTS. THE TOOL WOULD FIT ON THE JACK CONNECTOR. ALSO TRIED 19MM SOCKET. GOOGLE SEARCH SAID A LOT OF PEOPLE WERE HAVING THIS PROBLEM. I HAD THE FORD DEALERSHIP REPLACE MY TIRES 2 MONTHS AGO AND THEY SAID NOTHING ABOUT THE SWOLLEN LUG NUTS.
Mfg Campaign: 11530317
Recall Date: Jul 4, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My hazard lights start blinking Turn signals start blinking Doors lock and unlock all without warning Have not had checked out at dealer It costs $139.00 per hour to diagnosis BOUGHT CAR 5/25/23 The car had been in accident before I bought it
Corrective Action:
My hazard lights start blinking Turn signals start blinking Doors lock and unlock all without warning Have not had checked out at dealer It costs $139.00 per hour to diagnosis BOUGHT CAR 5/25/23 The car had been in accident before I bought it
Additional Notes:
My hazard lights start blinking Turn signals start blinking Doors lock and unlock all without warning Have not had checked out at dealer It costs $139.00 per hour to diagnosis BOUGHT CAR 5/25/23 The car had been in accident before I bought it
Mfg Campaign: 11530345
Recall Date: Jul 4, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while stopped at a stop light, the contact attempted to accelerate however, the vehicle failed to move. The contact stated that there was an abnormal sound coming from the vehicle with the Transmission Fault warning light illuminated. The contact turned off and restarted the vehicle however, the vehicle failed to respond as needed. The contact was able to drive the vehicle home. The vehicle was towed to the dealer and stated that the vehicle was repaired under NHTSA Campaign Number: 22V413000 (Power Train) and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 86,914.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while stopped at a stop light, the contact attempted to accelerate however, the vehicle failed to move. The contact stated that there was an abnormal sound coming from the vehicle with the Transmission Fault warning light illuminated. The contact turned off and restarted the vehicle however, the vehicle failed to respond as needed. The contact was able to drive the vehicle home. The vehicle was towed to the dealer and stated that the vehicle was repaired under NHTSA Campaign Number: 22V413000 (Power Train) and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 86,914.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while stopped at a stop light, the contact attempted to accelerate however, the vehicle failed to move. The contact stated that there was an abnormal sound coming from the vehicle with the Transmission Fault warning light illuminated. The contact turned off and restarted the vehicle however, the vehicle failed to respond as needed. The contact was able to drive the vehicle home. The vehicle was towed to the dealer and stated that the vehicle was repaired under NHTSA Campaign Number: 22V413000 (Power Train) and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 86,914.
Mfg Campaign: 11530225
Recall Date: Jul 3, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My engine light came on today and the code P0299 popped. It’s for the turbo. I’m reading that this happens a lot and they have had to replace the turbo completely
Corrective Action:
My engine light came on today and the code P0299 popped. It’s for the turbo. I’m reading that this happens a lot and they have had to replace the turbo completely
Additional Notes:
My engine light came on today and the code P0299 popped. It’s for the turbo. I’m reading that this happens a lot and they have had to replace the turbo completely
Mfg Campaign: 11530029
Recall Date: Jul 2, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.
Corrective Action:
I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.
Additional Notes:
I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.
Mfg Campaign: 11529462
Recall Date: Jun 28, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.
Corrective Action:
I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.
Additional Notes:
I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.
Mfg Campaign: 11529462
Recall Date: Jun 28, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.
Corrective Action:
I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.
Additional Notes:
I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.
Mfg Campaign: 11529462
Recall Date: Jun 28, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear camera dosnt always want to work at times when backing up, there will be times where it comes on and cuts out , or it cuts out and comes back on on all pixelised (distorted) , or it dosnt come on at all , then there are times where it works , ive had my mechanic look into it and couldnt figure out the issue ...i did buy an oem backup camera from the junkyard off an escape 3 years newer then mine but didnt fix the issue
Corrective Action:
Rear camera dosnt always want to work at times when backing up, there will be times where it comes on and cuts out , or it cuts out and comes back on on all pixelised (distorted) , or it dosnt come on at all , then there are times where it works , ive had my mechanic look into it and couldnt figure out the issue ...i did buy an oem backup camera from the junkyard off an escape 3 years newer then mine but didnt fix the issue
Additional Notes:
Rear camera dosnt always want to work at times when backing up, there will be times where it comes on and cuts out , or it cuts out and comes back on on all pixelised (distorted) , or it dosnt come on at all , then there are times where it works , ive had my mechanic look into it and couldnt figure out the issue ...i did buy an oem backup camera from the junkyard off an escape 3 years newer then mine but didnt fix the issue
Mfg Campaign: 11529463
Recall Date: Jun 28, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear camera dosnt always want to work at times when backing up, there will be times where it comes on and cuts out , or it cuts out and comes back on on all pixelised (distorted) , or it dosnt come on at all , then there are times where it works , ive had my mechanic look into it and couldnt figure out the issue ...i did buy an oem backup camera from the junkyard off an escape 3 years newer then mine but didnt fix the issue
Corrective Action:
Rear camera dosnt always want to work at times when backing up, there will be times where it comes on and cuts out , or it cuts out and comes back on on all pixelised (distorted) , or it dosnt come on at all , then there are times where it works , ive had my mechanic look into it and couldnt figure out the issue ...i did buy an oem backup camera from the junkyard off an escape 3 years newer then mine but didnt fix the issue
Additional Notes:
Rear camera dosnt always want to work at times when backing up, there will be times where it comes on and cuts out , or it cuts out and comes back on on all pixelised (distorted) , or it dosnt come on at all , then there are times where it works , ive had my mechanic look into it and couldnt figure out the issue ...i did buy an oem backup camera from the junkyard off an escape 3 years newer then mine but didnt fix the issue
Mfg Campaign: 11529463
Recall Date: Jun 28, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury