Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Cylinder 2 has coolant intrusion causing a misfire spark plug and ignition coil have already been replaced after a few days half a gallon of coolant is lost no external leaks coolant is going into cylinder 2 fouling the plug on cylinder 2 causing the vehicle to go into limp mode because the coolant pump is throwing a code because there's lack of coolant in the engine called Ford because there is a warranty extension through 88,000 mi for the vehicle knowing that this is an issue with these motors and these vehicles Ford says our VIN number is not included in the warranty extension or the recall don't want to spend $10,000 for an engine nor can we afford $10,000 for an engine replacement on a vehicle that we still have a couple thousand dollars left on payments will try to call the Ford dealer to see if we can get any assistance from them was already turned down from Sarasota Ford said they can do nothing for us
Corrective Action:
Cylinder 2 has coolant intrusion causing a misfire spark plug and ignition coil have already been replaced after a few days half a gallon of coolant is lost no external leaks coolant is going into cylinder 2 fouling the plug on cylinder 2 causing the vehicle to go into limp mode because the coolant pump is throwing a code because there's lack of coolant in the engine called Ford because there is a warranty extension through 88,000 mi for the vehicle knowing that this is an issue with these motors and these vehicles Ford says our VIN number is not included in the warranty extension or the recall don't want to spend $10,000 for an engine nor can we afford $10,000 for an engine replacement on a vehicle that we still have a couple thousand dollars left on payments will try to call the Ford dealer to see if we can get any assistance from them was already turned down from Sarasota Ford said they can do nothing for us
Additional Notes:
Cylinder 2 has coolant intrusion causing a misfire spark plug and ignition coil have already been replaced after a few days half a gallon of coolant is lost no external leaks coolant is going into cylinder 2 fouling the plug on cylinder 2 causing the vehicle to go into limp mode because the coolant pump is throwing a code because there's lack of coolant in the engine called Ford because there is a warranty extension through 88,000 mi for the vehicle knowing that this is an issue with these motors and these vehicles Ford says our VIN number is not included in the warranty extension or the recall don't want to spend $10,000 for an engine nor can we afford $10,000 for an engine replacement on a vehicle that we still have a couple thousand dollars left on payments will try to call the Ford dealer to see if we can get any assistance from them was already turned down from Sarasota Ford said they can do nothing for us
Mfg Campaign: 11666171
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the vehicle jerked and vibrated abnormally, and started to decelerate unintendedly. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion in cylinder #4, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the vehicle jerked and vibrated abnormally, and started to decelerate unintendedly. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion in cylinder #4, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the vehicle jerked and vibrated abnormally, and started to decelerate unintendedly. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion in cylinder #4, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 58,000.
Mfg Campaign: 11665766
Recall Date: Jun 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion ruined block. Overheated on interstate. My family and I had to wait on side of interstate for many hours in 100 degree weather with nothing to drink. We were sunburnt and dehydrated by the time we got to a motel that evening. Vehicle was towed to Pep Boys. Had to pay for a motel room for 3 days waiting on a diagnosis from them. Finally they informed me of the devastating news so I had to rent a U-Haul and car dolly to tow it back home since we were 300 miles away when this happened. There was a warning light that came on about 5 seconds before car shut off. It is available for inspection at this time.
Corrective Action:
Coolant intrusion ruined block. Overheated on interstate. My family and I had to wait on side of interstate for many hours in 100 degree weather with nothing to drink. We were sunburnt and dehydrated by the time we got to a motel that evening. Vehicle was towed to Pep Boys. Had to pay for a motel room for 3 days waiting on a diagnosis from them. Finally they informed me of the devastating news so I had to rent a U-Haul and car dolly to tow it back home since we were 300 miles away when this happened. There was a warning light that came on about 5 seconds before car shut off. It is available for inspection at this time.
Additional Notes:
Coolant intrusion ruined block. Overheated on interstate. My family and I had to wait on side of interstate for many hours in 100 degree weather with nothing to drink. We were sunburnt and dehydrated by the time we got to a motel that evening. Vehicle was towed to Pep Boys. Had to pay for a motel room for 3 days waiting on a diagnosis from them. Finally they informed me of the devastating news so I had to rent a U-Haul and car dolly to tow it back home since we were 300 miles away when this happened. There was a warning light that came on about 5 seconds before car shut off. It is available for inspection at this time.
Mfg Campaign: 11665830
Recall Date: Jun 9, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Misfired on ignition. Diagnostics ran. replaced all spark plugs, coils and gasket. Engine coolant flushed and exchanged. 1 week later misfiring again. 2 diagnostics run...conclusion was coolant intrusion. Upon researching this problem I have discovered many Ford Escapes have this same issue. No recall was ever issued. The customer satisfaction program(21N12) was not widely announced in 2022. I was unaware of it until last week. It was for vehicles made in Louisville between 9/17/2015 and 4/8/2019. My vehicle was manufactured there in Feb. 2017. It was good for 7 years or 84000 miles. I am only 6 months past that time period, however only have 37000 miles on this vehicle. I was told by 2 different mechanics it was not safe to drive in this condition and the repairs could run up to $10000.
Corrective Action:
Misfired on ignition. Diagnostics ran. replaced all spark plugs, coils and gasket. Engine coolant flushed and exchanged. 1 week later misfiring again. 2 diagnostics run...conclusion was coolant intrusion. Upon researching this problem I have discovered many Ford Escapes have this same issue. No recall was ever issued. The customer satisfaction program(21N12) was not widely announced in 2022. I was unaware of it until last week. It was for vehicles made in Louisville between 9/17/2015 and 4/8/2019. My vehicle was manufactured there in Feb. 2017. It was good for 7 years or 84000 miles. I am only 6 months past that time period, however only have 37000 miles on this vehicle. I was told by 2 different mechanics it was not safe to drive in this condition and the repairs could run up to $10000.
Additional Notes:
Misfired on ignition. Diagnostics ran. replaced all spark plugs, coils and gasket. Engine coolant flushed and exchanged. 1 week later misfiring again. 2 diagnostics run...conclusion was coolant intrusion. Upon researching this problem I have discovered many Ford Escapes have this same issue. No recall was ever issued. The customer satisfaction program(21N12) was not widely announced in 2022. I was unaware of it until last week. It was for vehicles made in Louisville between 9/17/2015 and 4/8/2019. My vehicle was manufactured there in Feb. 2017. It was good for 7 years or 84000 miles. I am only 6 months past that time period, however only have 37000 miles on this vehicle. I was told by 2 different mechanics it was not safe to drive in this condition and the repairs could run up to $10000.
Mfg Campaign: 11665640
Recall Date: Jun 8, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Misfired on ignition. Diagnostics ran. replaced all spark plugs, coils and gasket. Engine coolant flushed and exchanged. 1 week later misfiring again. 2 diagnostics run...conclusion was coolant intrusion. Upon researching this problem I have discovered many Ford Escapes have this same issue. No recall was ever issued. The customer satisfaction program(21N12) was not widely announced in 2022. I was unaware of it until last week. It was for vehicles made in Louisville between 9/17/2015 and 4/8/2019. My vehicle was manufactured there in Feb. 2017. It was good for 7 years or 84000 miles. I am only 6 months past that time period, however only have 37000 miles on this vehicle. I was told by 2 different mechanics it was not safe to drive in this condition and the repairs could run up to $10000.
Corrective Action:
Misfired on ignition. Diagnostics ran. replaced all spark plugs, coils and gasket. Engine coolant flushed and exchanged. 1 week later misfiring again. 2 diagnostics run...conclusion was coolant intrusion. Upon researching this problem I have discovered many Ford Escapes have this same issue. No recall was ever issued. The customer satisfaction program(21N12) was not widely announced in 2022. I was unaware of it until last week. It was for vehicles made in Louisville between 9/17/2015 and 4/8/2019. My vehicle was manufactured there in Feb. 2017. It was good for 7 years or 84000 miles. I am only 6 months past that time period, however only have 37000 miles on this vehicle. I was told by 2 different mechanics it was not safe to drive in this condition and the repairs could run up to $10000.
Additional Notes:
Misfired on ignition. Diagnostics ran. replaced all spark plugs, coils and gasket. Engine coolant flushed and exchanged. 1 week later misfiring again. 2 diagnostics run...conclusion was coolant intrusion. Upon researching this problem I have discovered many Ford Escapes have this same issue. No recall was ever issued. The customer satisfaction program(21N12) was not widely announced in 2022. I was unaware of it until last week. It was for vehicles made in Louisville between 9/17/2015 and 4/8/2019. My vehicle was manufactured there in Feb. 2017. It was good for 7 years or 84000 miles. I am only 6 months past that time period, however only have 37000 miles on this vehicle. I was told by 2 different mechanics it was not safe to drive in this condition and the repairs could run up to $10000.
Mfg Campaign: 11665640
Recall Date: Jun 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
COOLENT INTRUSION INTO THE CYLINDER WHICH CUSE THE CAR STALL AND STOP DURING DRIVING IN TRAFIC ON THE HIWAY. FORD COMPANY IS AWARE OF THE ISUE AND REFUSE TO ISSUE A RECALL.
Corrective Action:
COOLENT INTRUSION INTO THE CYLINDER WHICH CUSE THE CAR STALL AND STOP DURING DRIVING IN TRAFIC ON THE HIWAY. FORD COMPANY IS AWARE OF THE ISUE AND REFUSE TO ISSUE A RECALL.
Additional Notes:
COOLENT INTRUSION INTO THE CYLINDER WHICH CUSE THE CAR STALL AND STOP DURING DRIVING IN TRAFIC ON THE HIWAY. FORD COMPANY IS AWARE OF THE ISUE AND REFUSE TO ISSUE A RECALL.
Mfg Campaign: 11665513
Recall Date: Jun 7, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear power liftgate fails to lift, close or lock properly.
Corrective Action:
Rear power liftgate fails to lift, close or lock properly.
Additional Notes:
Rear power liftgate fails to lift, close or lock properly.
Mfg Campaign: 11665529
Recall Date: Jun 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle began shaking when the engine was turned on and the acceleration was not reliable. It was then accessed by a dealership and found that the engine needs replaced due to coolant leaking into the engine. The dealership told me the vehicle is not safe to drive. The vehicle has been maintenanced regularly and only has 76,000 miles on it. The engine needing replaced is due to a defect in the build of this model.
Corrective Action:
The vehicle began shaking when the engine was turned on and the acceleration was not reliable. It was then accessed by a dealership and found that the engine needs replaced due to coolant leaking into the engine. The dealership told me the vehicle is not safe to drive. The vehicle has been maintenanced regularly and only has 76,000 miles on it. The engine needing replaced is due to a defect in the build of this model.
Additional Notes:
The vehicle began shaking when the engine was turned on and the acceleration was not reliable. It was then accessed by a dealership and found that the engine needs replaced due to coolant leaking into the engine. The dealership told me the vehicle is not safe to drive. The vehicle has been maintenanced regularly and only has 76,000 miles on it. The engine needing replaced is due to a defect in the build of this model.
Mfg Campaign: 11665535
Recall Date: Jun 7, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The contact stated that the vehicle failed to move. The vehicle was towed to the local dealer where it was diagnosed that there was coolant intrusion into the engine, causing engine failure. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The contact stated that the vehicle failed to move. The vehicle was towed to the local dealer where it was diagnosed that there was coolant intrusion into the engine, causing engine failure. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The contact stated that the vehicle failed to move. The vehicle was towed to the local dealer where it was diagnosed that there was coolant intrusion into the engine, causing engine failure. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 77,000.
Mfg Campaign: 11665267
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 50 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 50 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 50 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.
Mfg Campaign: 11665273
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact called on behalf of her husband, who owns a 2017 Ford Escape. The contact stated that her husband was approaching a stop sign at 5 MPH, and upon depressing the brake pedal, the vehicle continued to accelerate. The contact immediately depressed the brake pedal with both feet in order to bring the vehicle to a complete stop; no warning lights were illuminated. The failure occurred on several occasions where the brake pedal failed to stop the vehicle. On a most recent occasion, the contact parked in an empty lot when the vehicle accelerated, causing her to crash into a wall in front at an unknown speed. The building's wall was damaged, and the vehicle came to a stop upon impact. The vehicle was towed to a local repair center. A police report was filed. The vehicle was not destroyed. No injuries were reported. The vehicle was then taken to a local dealer, where the failure could not able to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Corrective Action:
The contact called on behalf of her husband, who owns a 2017 Ford Escape. The contact stated that her husband was approaching a stop sign at 5 MPH, and upon depressing the brake pedal, the vehicle continued to accelerate. The contact immediately depressed the brake pedal with both feet in order to bring the vehicle to a complete stop; no warning lights were illuminated. The failure occurred on several occasions where the brake pedal failed to stop the vehicle. On a most recent occasion, the contact parked in an empty lot when the vehicle accelerated, causing her to crash into a wall in front at an unknown speed. The building's wall was damaged, and the vehicle came to a stop upon impact. The vehicle was towed to a local repair center. A police report was filed. The vehicle was not destroyed. No injuries were reported. The vehicle was then taken to a local dealer, where the failure could not able to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Additional Notes:
The contact called on behalf of her husband, who owns a 2017 Ford Escape. The contact stated that her husband was approaching a stop sign at 5 MPH, and upon depressing the brake pedal, the vehicle continued to accelerate. The contact immediately depressed the brake pedal with both feet in order to bring the vehicle to a complete stop; no warning lights were illuminated. The failure occurred on several occasions where the brake pedal failed to stop the vehicle. On a most recent occasion, the contact parked in an empty lot when the vehicle accelerated, causing her to crash into a wall in front at an unknown speed. The building's wall was damaged, and the vehicle came to a stop upon impact. The vehicle was towed to a local repair center. A police report was filed. The vehicle was not destroyed. No injuries were reported. The vehicle was then taken to a local dealer, where the failure could not able to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Mfg Campaign: 11665291
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Apparently coolant leaked into the engine causing engine failure. No warning! No fix except to replace the engine for $9,500.
Corrective Action:
Apparently coolant leaked into the engine causing engine failure. No warning! No fix except to replace the engine for $9,500.
Additional Notes:
Apparently coolant leaked into the engine causing engine failure. No warning! No fix except to replace the engine for $9,500.
Mfg Campaign: 11665335
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to a dealer for an oil change, the contact was informed that the coolant level was low and that there was a coolant leak somewhere in the engine. The contact was advised to monitor the coolant level because the contact was frequently adding coolant to the coolant reservoir. The contact stated that the failure persisted, and the check engine warning light became illuminated. The contact had taken the vehicle to a dealer who discovered coolant intrusion into the engine. The contact was informed that the engine long block needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 188,415.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to a dealer for an oil change, the contact was informed that the coolant level was low and that there was a coolant leak somewhere in the engine. The contact was advised to monitor the coolant level because the contact was frequently adding coolant to the coolant reservoir. The contact stated that the failure persisted, and the check engine warning light became illuminated. The contact had taken the vehicle to a dealer who discovered coolant intrusion into the engine. The contact was informed that the engine long block needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 188,415.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to a dealer for an oil change, the contact was informed that the coolant level was low and that there was a coolant leak somewhere in the engine. The contact was advised to monitor the coolant level because the contact was frequently adding coolant to the coolant reservoir. The contact stated that the failure persisted, and the check engine warning light became illuminated. The contact had taken the vehicle to a dealer who discovered coolant intrusion into the engine. The contact was informed that the engine long block needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 188,415.
Mfg Campaign: 11665350
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The dealer was notified of the failure and informed the contact that the earliest available date to diagnose the was 10-14 days. The vehicle was taken to the Dicky's Doghouse, where it was diagnosed that the cylinder #4 head was cracked. The vehicle was not repaired. The contact was awaiting an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The dealer was notified of the failure and informed the contact that the earliest available date to diagnose the was 10-14 days. The vehicle was taken to the Dicky's Doghouse, where it was diagnosed that the cylinder #4 head was cracked. The vehicle was not repaired. The contact was awaiting an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The dealer was notified of the failure and informed the contact that the earliest available date to diagnose the was 10-14 days. The vehicle was taken to the Dicky's Doghouse, where it was diagnosed that the cylinder #4 head was cracked. The vehicle was not repaired. The contact was awaiting an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
Mfg Campaign: 11665384
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, there was an abnormal sound coming from the engine. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown TSB related to coolant intrusion into the engine; however, the vehicle was not included in the TSB. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 112,513.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, there was an abnormal sound coming from the engine. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown TSB related to coolant intrusion into the engine; however, the vehicle was not included in the TSB. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 112,513.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, there was an abnormal sound coming from the engine. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown TSB related to coolant intrusion into the engine; however, the vehicle was not included in the TSB. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 112,513.
Mfg Campaign: 11665385
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that on two occasions while driving under 30 MPH, the vehicle stalled. The contact coasted to the side of the road each time and the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired but the failure reoccurred five months later. The vehicle was towed to another independent mechanic where it was diagnosed with engine failure and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that on two occasions while driving under 30 MPH, the vehicle stalled. The contact coasted to the side of the road each time and the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired but the failure reoccurred five months later. The vehicle was towed to another independent mechanic where it was diagnosed with engine failure and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that on two occasions while driving under 30 MPH, the vehicle stalled. The contact coasted to the side of the road each time and the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired but the failure reoccurred five months later. The vehicle was towed to another independent mechanic where it was diagnosed with engine failure and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
Mfg Campaign: 11664774
Recall Date: Jun 4, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 MPH, the front end of the vehicle started shaking and vibrating, and the vehicle started to decelerate. The vehicle was later driven to the local dealer and was diagnosed and determined that there was coolant intrusion inside the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 71,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 MPH, the front end of the vehicle started shaking and vibrating, and the vehicle started to decelerate. The vehicle was later driven to the local dealer and was diagnosed and determined that there was coolant intrusion inside the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 71,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 MPH, the front end of the vehicle started shaking and vibrating, and the vehicle started to decelerate. The vehicle was later driven to the local dealer and was diagnosed and determined that there was coolant intrusion inside the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 71,000. The VIN was not available.
Mfg Campaign: 11664874
Recall Date: Jun 4, 2025
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the passenger's side front end of the vehicle hit a cow and was significantly damaged. Several unknown warning lights were illuminated after the crash. The air bags failed to deploy. The contact sustained neck and back pain, and bruises on the chest from the seat belt. The contact received medical assistance. The vehicle was towed to an autobody repair shop. A police report was filed but the contact did not have the police report information available. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the passenger's side front end of the vehicle hit a cow and was significantly damaged. Several unknown warning lights were illuminated after the crash. The air bags failed to deploy. The contact sustained neck and back pain, and bruises on the chest from the seat belt. The contact received medical assistance. The vehicle was towed to an autobody repair shop. A police report was filed but the contact did not have the police report information available. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the passenger's side front end of the vehicle hit a cow and was significantly damaged. Several unknown warning lights were illuminated after the crash. The air bags failed to deploy. The contact sustained neck and back pain, and bruises on the chest from the seat belt. The contact received medical assistance. The vehicle was towed to an autobody repair shop. A police report was filed but the contact did not have the police report information available. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150,000.
Mfg Campaign: 11664902
Recall Date: Jun 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine suddenly failed mid-driving, began sputtering and became very weak. It would stutter at intersections or when trying to accelerate and became quite scary to drive. I was on a major freeway heading home when this happened. Upon taking it to a dealership for analysis, they reported a well known TSB-22-2229 had been out for this issue for a few years, but that since none of the "warning signs" were reported at earlier service appointments, they were instructed by Ford to not report it to us consumers unless we first mentioned those issues occurring. When speaking to the technician at the dealership, he acknowledged that due to a design flaw in the original engines, they have been replacing these specific engines in both Ford Escapes and Fusions with wholly new redesigned engines quite frequently. Its should be noted that Ford has extended the TSB at least once since releasing to accommodate more vehicles for coverage, further acknowledging the error on their part. As for warnings - the only warning I had to this catastrophic engine failure was an engine light code P0303 the day before for cylinder 3 misfire, and 1 "warning" the day after it occurred when I started the car and some white smoke came out of the tailpipe. The P0303 code could have been confused with a simple spark plug change, not total engine failure. According to the TSB, these were things that supposedly happened long in advance of failure. The problem has been confirmed by both the dealership I took it to, as well as many people across internet forums and other body shops. The vehicle has been inspected by a dealership and the diagnosis provided below.
Corrective Action:
The engine suddenly failed mid-driving, began sputtering and became very weak. It would stutter at intersections or when trying to accelerate and became quite scary to drive. I was on a major freeway heading home when this happened. Upon taking it to a dealership for analysis, they reported a well known TSB-22-2229 had been out for this issue for a few years, but that since none of the "warning signs" were reported at earlier service appointments, they were instructed by Ford to not report it to us consumers unless we first mentioned those issues occurring. When speaking to the technician at the dealership, he acknowledged that due to a design flaw in the original engines, they have been replacing these specific engines in both Ford Escapes and Fusions with wholly new redesigned engines quite frequently. Its should be noted that Ford has extended the TSB at least once since releasing to accommodate more vehicles for coverage, further acknowledging the error on their part. As for warnings - the only warning I had to this catastrophic engine failure was an engine light code P0303 the day before for cylinder 3 misfire, and 1 "warning" the day after it occurred when I started the car and some white smoke came out of the tailpipe. The P0303 code could have been confused with a simple spark plug change, not total engine failure. According to the TSB, these were things that supposedly happened long in advance of failure. The problem has been confirmed by both the dealership I took it to, as well as many people across internet forums and other body shops. The vehicle has been inspected by a dealership and the diagnosis provided below.
Additional Notes:
The engine suddenly failed mid-driving, began sputtering and became very weak. It would stutter at intersections or when trying to accelerate and became quite scary to drive. I was on a major freeway heading home when this happened. Upon taking it to a dealership for analysis, they reported a well known TSB-22-2229 had been out for this issue for a few years, but that since none of the "warning signs" were reported at earlier service appointments, they were instructed by Ford to not report it to us consumers unless we first mentioned those issues occurring. When speaking to the technician at the dealership, he acknowledged that due to a design flaw in the original engines, they have been replacing these specific engines in both Ford Escapes and Fusions with wholly new redesigned engines quite frequently. Its should be noted that Ford has extended the TSB at least once since releasing to accommodate more vehicles for coverage, further acknowledging the error on their part. As for warnings - the only warning I had to this catastrophic engine failure was an engine light code P0303 the day before for cylinder 3 misfire, and 1 "warning" the day after it occurred when I started the car and some white smoke came out of the tailpipe. The P0303 code could have been confused with a simple spark plug change, not total engine failure. According to the TSB, these were things that supposedly happened long in advance of failure. The problem has been confirmed by both the dealership I took it to, as well as many people across internet forums and other body shops. The vehicle has been inspected by a dealership and the diagnosis provided below.
Mfg Campaign: 11664611
Recall Date: Jun 3, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am writing to formally express my deep dissatisfaction and concern regarding a serious mechanical failure in my 2017 Ford Escape, which has associated with safety issues. The issue began with a check engine light accompanied by a diagnostic trouble code indicating a misfire in cylinder 2. Upon further inspection, it was determined that coolant was leaking into the engine — a problem that ultimately led to catastrophic engine failure. Searched online and found it is common issue for this type of car but we did get notice and no warranty coverage offered to address it. The fact that this is a widely reported problem suggests a potential manufacturing or design defect that Ford has failed to proactively acknowledge or address. This issue also caused a big safety issue to the customer.
Corrective Action:
I am writing to formally express my deep dissatisfaction and concern regarding a serious mechanical failure in my 2017 Ford Escape, which has associated with safety issues. The issue began with a check engine light accompanied by a diagnostic trouble code indicating a misfire in cylinder 2. Upon further inspection, it was determined that coolant was leaking into the engine — a problem that ultimately led to catastrophic engine failure. Searched online and found it is common issue for this type of car but we did get notice and no warranty coverage offered to address it. The fact that this is a widely reported problem suggests a potential manufacturing or design defect that Ford has failed to proactively acknowledge or address. This issue also caused a big safety issue to the customer.
Additional Notes:
I am writing to formally express my deep dissatisfaction and concern regarding a serious mechanical failure in my 2017 Ford Escape, which has associated with safety issues. The issue began with a check engine light accompanied by a diagnostic trouble code indicating a misfire in cylinder 2. Upon further inspection, it was determined that coolant was leaking into the engine — a problem that ultimately led to catastrophic engine failure. Searched online and found it is common issue for this type of car but we did get notice and no warranty coverage offered to address it. The fact that this is a widely reported problem suggests a potential manufacturing or design defect that Ford has failed to proactively acknowledge or address. This issue also caused a big safety issue to the customer.
Mfg Campaign: 11664623
Recall Date: Jun 3, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury