Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The complaint was submitted on behalf of the contact's daughter. The contact's daughter owned a 2018 Ford Escape. The contact stated that while the contact's daughter was driving, the contact's daughter's vehicle was involved in a rear end crash where the vehicle was driving at approximately 45 MPH. The contact stated that none of the air bags deployed. The contact stated that the vehicle was crashed into the rear and then the front of the vehicle. The contact stated that the front of the vehicle was damaged to the extent that the driver's and passenger's doors had to be opened with heavy equipment. In addition, the rear of the vehicle crashed in and the rear window fractured. The contact stated that the rear of the vehicle was severely damaged. The contact mentioned that the other vehicle did have the air bags deployed. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact's daughter was the only occupant in the vehicle, was transported to the medical center by EMS. The contact's daughter sustained a mild concussion, whiplash and lower back pain. In addition, the contact's daughter sustained additional bumps and bruises to the body. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,365
Corrective Action:
The complaint was submitted on behalf of the contact's daughter. The contact's daughter owned a 2018 Ford Escape. The contact stated that while the contact's daughter was driving, the contact's daughter's vehicle was involved in a rear end crash where the vehicle was driving at approximately 45 MPH. The contact stated that none of the air bags deployed. The contact stated that the vehicle was crashed into the rear and then the front of the vehicle. The contact stated that the front of the vehicle was damaged to the extent that the driver's and passenger's doors had to be opened with heavy equipment. In addition, the rear of the vehicle crashed in and the rear window fractured. The contact stated that the rear of the vehicle was severely damaged. The contact mentioned that the other vehicle did have the air bags deployed. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact's daughter was the only occupant in the vehicle, was transported to the medical center by EMS. The contact's daughter sustained a mild concussion, whiplash and lower back pain. In addition, the contact's daughter sustained additional bumps and bruises to the body. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,365
Additional Notes:
The complaint was submitted on behalf of the contact's daughter. The contact's daughter owned a 2018 Ford Escape. The contact stated that while the contact's daughter was driving, the contact's daughter's vehicle was involved in a rear end crash where the vehicle was driving at approximately 45 MPH. The contact stated that none of the air bags deployed. The contact stated that the vehicle was crashed into the rear and then the front of the vehicle. The contact stated that the front of the vehicle was damaged to the extent that the driver's and passenger's doors had to be opened with heavy equipment. In addition, the rear of the vehicle crashed in and the rear window fractured. The contact stated that the rear of the vehicle was severely damaged. The contact mentioned that the other vehicle did have the air bags deployed. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact's daughter was the only occupant in the vehicle, was transported to the medical center by EMS. The contact's daughter sustained a mild concussion, whiplash and lower back pain. In addition, the contact's daughter sustained additional bumps and bruises to the body. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,365
Mfg Campaign: 11677489
Recall Date: Jul 31, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine Coolant intrusion on my 2018 2.0L Titanium Escape - service date 7/29/25. This is a KNOWN PROBLEM for Escape engines - see Technical Service Bulletin #22-2229 on this very issue detailing the problem with the 2.0 and how to fix it. There is also a Ford "Customer Satisfaction Program 21N12" which somehow does not seem to cover my car even these engines are all built at the Louisville plant and have "slits" engineered into the cylinder housing causing initially misfire codes to pop up only for us all to find out these engines are all LEMONS. All the owners are posting about this: [XXX] . The dealer is trying to charge me $10,000 to replace the engine that is their design flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Engine Coolant intrusion on my 2018 2.0L Titanium Escape - service date 7/29/25. This is a KNOWN PROBLEM for Escape engines - see Technical Service Bulletin #22-2229 on this very issue detailing the problem with the 2.0 and how to fix it. There is also a Ford "Customer Satisfaction Program 21N12" which somehow does not seem to cover my car even these engines are all built at the Louisville plant and have "slits" engineered into the cylinder housing causing initially misfire codes to pop up only for us all to find out these engines are all LEMONS. All the owners are posting about this: [XXX] . The dealer is trying to charge me $10,000 to replace the engine that is their design flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Engine Coolant intrusion on my 2018 2.0L Titanium Escape - service date 7/29/25. This is a KNOWN PROBLEM for Escape engines - see Technical Service Bulletin #22-2229 on this very issue detailing the problem with the 2.0 and how to fix it. There is also a Ford "Customer Satisfaction Program 21N12" which somehow does not seem to cover my car even these engines are all built at the Louisville plant and have "slits" engineered into the cylinder housing causing initially misfire codes to pop up only for us all to find out these engines are all LEMONS. All the owners are posting about this: [XXX] . The dealer is trying to charge me $10,000 to replace the engine that is their design flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11677553
Recall Date: Jul 31, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming out of the exhaust pipe, and the vehicle experienced a rough idle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and advised the contact to file a vehicle safety complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming out of the exhaust pipe, and the vehicle experienced a rough idle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and advised the contact to file a vehicle safety complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming out of the exhaust pipe, and the vehicle experienced a rough idle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and advised the contact to file a vehicle safety complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.
Mfg Campaign: 11677213
Recall Date: Jul 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at 55 MPH, the vehicle started to hesitate upon depression of the accelerator pedal. The check engine warning light was flashing. The contact stated that upon scanning the vehicle with a vehicle scanner, the contact retrieved diagnostic trouble codes that indicated a misfire in engine cylinder #2. The vehicle was initially towed to an independent mechanic, who referred the contact to the dealer. The vehicle was towed to a dealer, where it was diagnosed with engine failure. The contact related the failure to Ford Customer Satisfaction Program: 21N12; however, both the dealer and the manufacturer informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline to file vehicle safety complaint. The vehicle was not repaired. The failure mileage was approximately 131,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at 55 MPH, the vehicle started to hesitate upon depression of the accelerator pedal. The check engine warning light was flashing. The contact stated that upon scanning the vehicle with a vehicle scanner, the contact retrieved diagnostic trouble codes that indicated a misfire in engine cylinder #2. The vehicle was initially towed to an independent mechanic, who referred the contact to the dealer. The vehicle was towed to a dealer, where it was diagnosed with engine failure. The contact related the failure to Ford Customer Satisfaction Program: 21N12; however, both the dealer and the manufacturer informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline to file vehicle safety complaint. The vehicle was not repaired. The failure mileage was approximately 131,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at 55 MPH, the vehicle started to hesitate upon depression of the accelerator pedal. The check engine warning light was flashing. The contact stated that upon scanning the vehicle with a vehicle scanner, the contact retrieved diagnostic trouble codes that indicated a misfire in engine cylinder #2. The vehicle was initially towed to an independent mechanic, who referred the contact to the dealer. The vehicle was towed to a dealer, where it was diagnosed with engine failure. The contact related the failure to Ford Customer Satisfaction Program: 21N12; however, both the dealer and the manufacturer informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline to file vehicle safety complaint. The vehicle was not repaired. The failure mileage was approximately 131,000.
Mfg Campaign: 11677242
Recall Date: Jul 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car sometimes has trouble accelerating Does not want to go over 65 on cruise control for a very long time. Cruise control was shut off by itself. Car doesn’t want to accelerate over steep hills rPMs go up to four
Corrective Action:
Car sometimes has trouble accelerating Does not want to go over 65 on cruise control for a very long time. Cruise control was shut off by itself. Car doesn’t want to accelerate over steep hills rPMs go up to four
Additional Notes:
Car sometimes has trouble accelerating Does not want to go over 65 on cruise control for a very long time. Cruise control was shut off by itself. Car doesn’t want to accelerate over steep hills rPMs go up to four
Mfg Campaign: 11676871
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Car sometimes has trouble accelerating Does not want to go over 65 on cruise control for a very long time. Cruise control was shut off by itself. Car doesn’t want to accelerate over steep hills rPMs go up to four
Corrective Action:
Car sometimes has trouble accelerating Does not want to go over 65 on cruise control for a very long time. Cruise control was shut off by itself. Car doesn’t want to accelerate over steep hills rPMs go up to four
Additional Notes:
Car sometimes has trouble accelerating Does not want to go over 65 on cruise control for a very long time. Cruise control was shut off by itself. Car doesn’t want to accelerate over steep hills rPMs go up to four
Mfg Campaign: 11676871
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car sometimes has trouble accelerating Does not want to go over 65 on cruise control for a very long time. Cruise control was shut off by itself. Car doesn’t want to accelerate over steep hills rPMs go up to four
Corrective Action:
Car sometimes has trouble accelerating Does not want to go over 65 on cruise control for a very long time. Cruise control was shut off by itself. Car doesn’t want to accelerate over steep hills rPMs go up to four
Additional Notes:
Car sometimes has trouble accelerating Does not want to go over 65 on cruise control for a very long time. Cruise control was shut off by itself. Car doesn’t want to accelerate over steep hills rPMs go up to four
Mfg Campaign: 11676871
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that on several occasions while entering and existing the driver’s door, the hinges made a loud popping sound like the door would detach. The contact stated that the hinge on the door need to be reinforced. The vehicle was taken to a dealer where it was determined that the driver’s door hinge needed to be reinforced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that on several occasions while entering and existing the driver’s door, the hinges made a loud popping sound like the door would detach. The contact stated that the hinge on the door need to be reinforced. The vehicle was taken to a dealer where it was determined that the driver’s door hinge needed to be reinforced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that on several occasions while entering and existing the driver’s door, the hinges made a loud popping sound like the door would detach. The contact stated that the hinge on the door need to be reinforced. The vehicle was taken to a dealer where it was determined that the driver’s door hinge needed to be reinforced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11676944
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2024 Car smoking making a noise. Ford dealer told warranty company it needed a new engine. Warranty company was going to buy a new engine but Ford said the engine was under their warranty and they would replace it. They only replaced the short block. 2025 Ford said no longer under warranty - engine pouring out oil. Now they say it needs a long block cost $14,000. They will not pay for it.
Corrective Action:
2024 Car smoking making a noise. Ford dealer told warranty company it needed a new engine. Warranty company was going to buy a new engine but Ford said the engine was under their warranty and they would replace it. They only replaced the short block. 2025 Ford said no longer under warranty - engine pouring out oil. Now they say it needs a long block cost $14,000. They will not pay for it.
Additional Notes:
2024 Car smoking making a noise. Ford dealer told warranty company it needed a new engine. Warranty company was going to buy a new engine but Ford said the engine was under their warranty and they would replace it. They only replaced the short block. 2025 Ford said no longer under warranty - engine pouring out oil. Now they say it needs a long block cost $14,000. They will not pay for it.
Mfg Campaign: 11676788
Recall Date: Jul 28, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact received Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The vehicle was taken to the dealer and the contact was informed that there were no recalls or programs in the system on the vehicle. Recently, the contact stated that upon starting the vehicle, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer and the dealer was provided Customer Satisfaction Program number. The dealer denied assistance and provided the contact an estimate for the repair. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact received Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The vehicle was taken to the dealer and the contact was informed that there were no recalls or programs in the system on the vehicle. Recently, the contact stated that upon starting the vehicle, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer and the dealer was provided Customer Satisfaction Program number. The dealer denied assistance and provided the contact an estimate for the repair. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact received Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The vehicle was taken to the dealer and the contact was informed that there were no recalls or programs in the system on the vehicle. Recently, the contact stated that upon starting the vehicle, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer and the dealer was provided Customer Satisfaction Program number. The dealer denied assistance and provided the contact an estimate for the repair. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 90,000.
Mfg Campaign: 11676132
Recall Date: Jul 25, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated when the vehicle was started, the engine failure warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with internal engine failure and coolant intrusion. In addition, the contact was informed that the engine had overheated internally. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under warranty or any special programs. The failure mileage was 92,420.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated when the vehicle was started, the engine failure warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with internal engine failure and coolant intrusion. In addition, the contact was informed that the engine had overheated internally. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under warranty or any special programs. The failure mileage was 92,420.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated when the vehicle was started, the engine failure warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with internal engine failure and coolant intrusion. In addition, the contact was informed that the engine had overheated internally. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under warranty or any special programs. The failure mileage was 92,420.
Mfg Campaign: 11675827
Recall Date: Jul 24, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Frequently (not all the time) the motor would shake after filling with the gas in tank when I start the engine and it stops pumping. So It needs to be turned back on and have to use the gas pedal to keep it running during neutral mode. Something is not right. It has to do with fuel pump system issue and engine light would be on when the problem comes.
Corrective Action:
Frequently (not all the time) the motor would shake after filling with the gas in tank when I start the engine and it stops pumping. So It needs to be turned back on and have to use the gas pedal to keep it running during neutral mode. Something is not right. It has to do with fuel pump system issue and engine light would be on when the problem comes.
Additional Notes:
Frequently (not all the time) the motor would shake after filling with the gas in tank when I start the engine and it stops pumping. So It needs to be turned back on and have to use the gas pedal to keep it running during neutral mode. Something is not right. It has to do with fuel pump system issue and engine light would be on when the problem comes.
Mfg Campaign: 11676044
Recall Date: Jul 24, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We took the vehicle on a road trip from South Carolina to Ohio on July 6th. On [XXX], we started experiencing the issue listed in TSB 20-2100, where coolant was entering the combustion chamber. After making the determination that we could not take it anywhere, least of all back to South Carolina, we took it to a local dealership to where we were, Brondes Ford in Maumee OH. We received a call back from the service writers the next day, stating that the short block had cracked and coolant has infiltrated the combustion chambers. We were told that, with a 2018 Escape with 103,000 miles, we were not under any warranty and TSB 20-2100 would not cover us in terms of a free engine replacement, since we were over the 85,000 mile limit specified in the TSB. It was recommended that we contact Ford Motor Company to see if they could assist. After contacting Ford, was told they could not help us. Moreover, Ford recommended I lodge a complaint with NGTSA while I was on the phone with them. Final quote for the repair was going to be $9,000 to take care of the issue, which is almost twice the resale price of the vehicle at that time. We had to return home to South Carolina, so we opted to take a flight back home to attend to business here at home. That being said, had we known about this TSB, we never would have thought of traveling in this vehicle, and with so many of these vehicles still in service, it is a surprise to me that there have not been any accidents reported due to the possible conditions. Honestly, the thought of this occurring while we were traveling leads me to believe we would have, at least, been stranded on open highway somewhere. How this is not a recall is surreal to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We took the vehicle on a road trip from South Carolina to Ohio on July 6th. On [XXX], we started experiencing the issue listed in TSB 20-2100, where coolant was entering the combustion chamber. After making the determination that we could not take it anywhere, least of all back to South Carolina, we took it to a local dealership to where we were, Brondes Ford in Maumee OH. We received a call back from the service writers the next day, stating that the short block had cracked and coolant has infiltrated the combustion chambers. We were told that, with a 2018 Escape with 103,000 miles, we were not under any warranty and TSB 20-2100 would not cover us in terms of a free engine replacement, since we were over the 85,000 mile limit specified in the TSB. It was recommended that we contact Ford Motor Company to see if they could assist. After contacting Ford, was told they could not help us. Moreover, Ford recommended I lodge a complaint with NGTSA while I was on the phone with them. Final quote for the repair was going to be $9,000 to take care of the issue, which is almost twice the resale price of the vehicle at that time. We had to return home to South Carolina, so we opted to take a flight back home to attend to business here at home. That being said, had we known about this TSB, we never would have thought of traveling in this vehicle, and with so many of these vehicles still in service, it is a surprise to me that there have not been any accidents reported due to the possible conditions. Honestly, the thought of this occurring while we were traveling leads me to believe we would have, at least, been stranded on open highway somewhere. How this is not a recall is surreal to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We took the vehicle on a road trip from South Carolina to Ohio on July 6th. On [XXX], we started experiencing the issue listed in TSB 20-2100, where coolant was entering the combustion chamber. After making the determination that we could not take it anywhere, least of all back to South Carolina, we took it to a local dealership to where we were, Brondes Ford in Maumee OH. We received a call back from the service writers the next day, stating that the short block had cracked and coolant has infiltrated the combustion chambers. We were told that, with a 2018 Escape with 103,000 miles, we were not under any warranty and TSB 20-2100 would not cover us in terms of a free engine replacement, since we were over the 85,000 mile limit specified in the TSB. It was recommended that we contact Ford Motor Company to see if they could assist. After contacting Ford, was told they could not help us. Moreover, Ford recommended I lodge a complaint with NGTSA while I was on the phone with them. Final quote for the repair was going to be $9,000 to take care of the issue, which is almost twice the resale price of the vehicle at that time. We had to return home to South Carolina, so we opted to take a flight back home to attend to business here at home. That being said, had we known about this TSB, we never would have thought of traveling in this vehicle, and with so many of these vehicles still in service, it is a surprise to me that there have not been any accidents reported due to the possible conditions. Honestly, the thought of this occurring while we were traveling leads me to believe we would have, at least, been stranded on open highway somewhere. How this is not a recall is surreal to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11675531
Recall Date: Jul 23, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car has only 49,006 miles on it and the engine failed. It was working and then all of a sudden the check engine light came on and it started to run rough. Checked the spark plugs and they were full of gunk and changed them out. Car was still having problems and so we took it to the Ford dealer. The Ford dealer said that we needed to replace the engine because it was had scored cylinder walls at the number two cylinder and had no specific reason for it. The car was 1 quart low on oil even though it has regular maintenance and oil changes and there was still 38% oil life before we needed to change oil again. The check engine light only came on once it started to fail. Also, the engine compression at that point was only at 10%. Ford has refused to repair anything or pay any of it even though the engine is faulty.
Corrective Action:
Car has only 49,006 miles on it and the engine failed. It was working and then all of a sudden the check engine light came on and it started to run rough. Checked the spark plugs and they were full of gunk and changed them out. Car was still having problems and so we took it to the Ford dealer. The Ford dealer said that we needed to replace the engine because it was had scored cylinder walls at the number two cylinder and had no specific reason for it. The car was 1 quart low on oil even though it has regular maintenance and oil changes and there was still 38% oil life before we needed to change oil again. The check engine light only came on once it started to fail. Also, the engine compression at that point was only at 10%. Ford has refused to repair anything or pay any of it even though the engine is faulty.
Additional Notes:
Car has only 49,006 miles on it and the engine failed. It was working and then all of a sudden the check engine light came on and it started to run rough. Checked the spark plugs and they were full of gunk and changed them out. Car was still having problems and so we took it to the Ford dealer. The Ford dealer said that we needed to replace the engine because it was had scored cylinder walls at the number two cylinder and had no specific reason for it. The car was 1 quart low on oil even though it has regular maintenance and oil changes and there was still 38% oil life before we needed to change oil again. The check engine light only came on once it started to fail. Also, the engine compression at that point was only at 10%. Ford has refused to repair anything or pay any of it even though the engine is faulty.
Mfg Campaign: 11675693
Recall Date: Jul 23, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and it was determined that coolant intrusion into various cylinders resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and it was determined that coolant intrusion into various cylinders resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and it was determined that coolant intrusion into various cylinders resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.
Mfg Campaign: 11675702
Recall Date: Jul 23, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am writing to report a serious and, from my research, widespread issue with my 2018 Ford Escape equipped with the 1.5L EcoBoost engine. My vehicle is currently experiencing a coolant leak into cylinder #2, leading to a significant misfire and severely compromising its driving ability. Upon searching for "common problems with 2018 Ford Escape 1.5 EcoBoost," the first and most prominent result was this exact issue, indicating a systemic design or manufacturing defect rather than an isolated incident. This malfunction presents a significant safety concern. My girlfriend and I had planned a long-distance trip to Los Angeles this September. We are fortunate that this engine failure occurred locally rather than on a major interstate, where the sudden loss of power and severe engine shaking could have led to a dangerous situation, potentially causing an accident. Given the prevalence of this problem among other owners of this engine, I urge the National Highway Traffic Safety Administration to investigate this matter thoroughly. A widespread defect of this nature poses a clear risk to public safety. Thank you for your time and attention to this critical issue.
Corrective Action:
I am writing to report a serious and, from my research, widespread issue with my 2018 Ford Escape equipped with the 1.5L EcoBoost engine. My vehicle is currently experiencing a coolant leak into cylinder #2, leading to a significant misfire and severely compromising its driving ability. Upon searching for "common problems with 2018 Ford Escape 1.5 EcoBoost," the first and most prominent result was this exact issue, indicating a systemic design or manufacturing defect rather than an isolated incident. This malfunction presents a significant safety concern. My girlfriend and I had planned a long-distance trip to Los Angeles this September. We are fortunate that this engine failure occurred locally rather than on a major interstate, where the sudden loss of power and severe engine shaking could have led to a dangerous situation, potentially causing an accident. Given the prevalence of this problem among other owners of this engine, I urge the National Highway Traffic Safety Administration to investigate this matter thoroughly. A widespread defect of this nature poses a clear risk to public safety. Thank you for your time and attention to this critical issue.
Additional Notes:
I am writing to report a serious and, from my research, widespread issue with my 2018 Ford Escape equipped with the 1.5L EcoBoost engine. My vehicle is currently experiencing a coolant leak into cylinder #2, leading to a significant misfire and severely compromising its driving ability. Upon searching for "common problems with 2018 Ford Escape 1.5 EcoBoost," the first and most prominent result was this exact issue, indicating a systemic design or manufacturing defect rather than an isolated incident. This malfunction presents a significant safety concern. My girlfriend and I had planned a long-distance trip to Los Angeles this September. We are fortunate that this engine failure occurred locally rather than on a major interstate, where the sudden loss of power and severe engine shaking could have led to a dangerous situation, potentially causing an accident. Given the prevalence of this problem among other owners of this engine, I urge the National Highway Traffic Safety Administration to investigate this matter thoroughly. A widespread defect of this nature poses a clear risk to public safety. Thank you for your time and attention to this critical issue.
Mfg Campaign: 11675734
Recall Date: Jul 23, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine sputtered and the check engine warning light illuminated. The contact stated that the vehicle was driving abnormally rough. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the transmission had failed in 2024 and was replaced. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 95,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine sputtered and the check engine warning light illuminated. The contact stated that the vehicle was driving abnormally rough. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the transmission had failed in 2024 and was replaced. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 95,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine sputtered and the check engine warning light illuminated. The contact stated that the vehicle was driving abnormally rough. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the transmission had failed in 2024 and was replaced. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 95,000.
Mfg Campaign: 11675115
Recall Date: Jul 21, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase the risk of a crash.
Corrective Action:
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase the risk of a crash.
Additional Notes:
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase the risk of a crash.
Mfg Campaign: 11675212
Recall Date: Jul 21, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase the risk of a crash.
Corrective Action:
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase the risk of a crash.
Additional Notes:
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase the risk of a crash.
Mfg Campaign: 11675212
Recall Date: Jul 21, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase the risk of a crash.
Corrective Action:
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase the risk of a crash.
Additional Notes:
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase the risk of a crash.
Mfg Campaign: 11675212
Recall Date: Jul 21, 2025
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