Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle started overheating as I was driving on [XXX]. A warning displayed on the dash to pull over immediately. I had the car towed my home and after reviewing issues with overheating I believe and was confirmed by my brother with a scan tool to be the head gasket leaking into the cylinders. This is a known issue that Ford is aware of and they even published TSB 20-2100. Request you investigate why this issue hasn't been resolved by Ford via recall. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My vehicle started overheating as I was driving on [XXX]. A warning displayed on the dash to pull over immediately. I had the car towed my home and after reviewing issues with overheating I believe and was confirmed by my brother with a scan tool to be the head gasket leaking into the cylinders. This is a known issue that Ford is aware of and they even published TSB 20-2100. Request you investigate why this issue hasn't been resolved by Ford via recall. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My vehicle started overheating as I was driving on [XXX]. A warning displayed on the dash to pull over immediately. I had the car towed my home and after reviewing issues with overheating I believe and was confirmed by my brother with a scan tool to be the head gasket leaking into the cylinders. This is a known issue that Ford is aware of and they even published TSB 20-2100. Request you investigate why this issue hasn't been resolved by Ford via recall. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11674906
Recall Date: Jul 20, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle hesitated to start. Additionally, the contact stated while driving at an undisclosed speed, the vehicle experienced a loss of motive power and failed to restart. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic, where it was diagnosed that coolant intrusion had caused the cylinder and the engine to fail. The failure was related to Ford Campaign Number: 21N12. An unknown local dealer was contacted but the vehicle was not diagnosed or repaired due to an expired warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 49,695.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle hesitated to start. Additionally, the contact stated while driving at an undisclosed speed, the vehicle experienced a loss of motive power and failed to restart. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic, where it was diagnosed that coolant intrusion had caused the cylinder and the engine to fail. The failure was related to Ford Campaign Number: 21N12. An unknown local dealer was contacted but the vehicle was not diagnosed or repaired due to an expired warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 49,695.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle hesitated to start. Additionally, the contact stated while driving at an undisclosed speed, the vehicle experienced a loss of motive power and failed to restart. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic, where it was diagnosed that coolant intrusion had caused the cylinder and the engine to fail. The failure was related to Ford Campaign Number: 21N12. An unknown local dealer was contacted but the vehicle was not diagnosed or repaired due to an expired warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 49,695.
Mfg Campaign: 11674227
Recall Date: Jul 17, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, there was white and bluish smoke coming from the exhaust pipe. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, there was white and bluish smoke coming from the exhaust pipe. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, there was white and bluish smoke coming from the exhaust pipe. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.
Mfg Campaign: 11673943
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an auto body repair shop, where it was diagnosed with the cylinder #1 misfire. The contact replaced the spark plugs; however, the failure recurred, and the check engine warning light was flashing. Upon inspecting the vehicle, the contact noticed that the coolant level was significantly low. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and informed the contact that the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an auto body repair shop, where it was diagnosed with the cylinder #1 misfire. The contact replaced the spark plugs; however, the failure recurred, and the check engine warning light was flashing. Upon inspecting the vehicle, the contact noticed that the coolant level was significantly low. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and informed the contact that the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an auto body repair shop, where it was diagnosed with the cylinder #1 misfire. The contact replaced the spark plugs; however, the failure recurred, and the check engine warning light was flashing. Upon inspecting the vehicle, the contact noticed that the coolant level was significantly low. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and informed the contact that the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 87,000.
Mfg Campaign: 11673980
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into the cylinder and now my whole engine has to be replaced. It’s was confirmed by a auto shop. I turned on my car, and it started to gurgle and then a message saying “engine faulty, service now.” I took it straight to the repair shop. I’ve only had the car for 3 years.
Corrective Action:
Coolant leaked into the cylinder and now my whole engine has to be replaced. It’s was confirmed by a auto shop. I turned on my car, and it started to gurgle and then a message saying “engine faulty, service now.” I took it straight to the repair shop. I’ve only had the car for 3 years.
Additional Notes:
Coolant leaked into the cylinder and now my whole engine has to be replaced. It’s was confirmed by a auto shop. I turned on my car, and it started to gurgle and then a message saying “engine faulty, service now.” I took it straight to the repair shop. I’ve only had the car for 3 years.
Mfg Campaign: 11674024
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal chugging sound coming from underneath the hood. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed with head gasket failure. The vehicle was taken to another local independent mechanic, where it was diagnosed with a cylinder #3 leak and misfire in cylinder #1, #2, and #3. The contact was advised by the local independent mechanic that the failure was related to Ford Customer Satisfaction Program: 21N12. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 67,582.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal chugging sound coming from underneath the hood. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed with head gasket failure. The vehicle was taken to another local independent mechanic, where it was diagnosed with a cylinder #3 leak and misfire in cylinder #1, #2, and #3. The contact was advised by the local independent mechanic that the failure was related to Ford Customer Satisfaction Program: 21N12. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 67,582.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal chugging sound coming from underneath the hood. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed with head gasket failure. The vehicle was taken to another local independent mechanic, where it was diagnosed with a cylinder #3 leak and misfire in cylinder #1, #2, and #3. The contact was advised by the local independent mechanic that the failure was related to Ford Customer Satisfaction Program: 21N12. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 67,582.
Mfg Campaign: 11674042
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into engine destroying spark plugs and ignition coils and damaging the engine
Corrective Action:
Coolant leaking into engine destroying spark plugs and ignition coils and damaging the engine
Additional Notes:
Coolant leaking into engine destroying spark plugs and ignition coils and damaging the engine
Mfg Campaign: 11674054
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Date of Incident or Diagnosis: 7/15/2025 I am writing to formally report a serious issue with my 2018 Ford Focus, which has required a full engine replacement due to a known and widespread defect — coolant intrusion into the engine cylinders, specifically cylinders 1 and 3. This is a manufacturing defect and not the result of normal wear and tear or improper vehicle maintenance. Coolant intrusion leads to engine misfiring, overheating, stalling, and ultimately complete engine failure — posing both safety risks and a significant financial burden to owners. This issue is especially concerning as there is no check engine light or prior warning before the damage becomes irreparable. In my case, the damage was discovered only after experiencing performance issues and having the vehicle professionally diagnosed. This problem has been widely reported by other owners of 2018 Ford Focus and Escape vehicles with similar 1.5L EcoBoost engines. Ford has previously issued technical service bulletins (TSBs) and recalls for similar issues in other model years and engine variants, but this specific year and model have not yet been included — despite exhibiting the exact same symptoms and root cause. I strongly believe that this failure is a design and manufacturing defect, not an isolated incident. It is unfair to hold consumers responsible for the cost of an engine replacement due to a flaw that Ford is already aware of in similar vehicles. Requested Action: I urge the NHTSA to investigate this issue further and push for an official safety recall of 2018 Ford Focus vehicles affected by coolant intrusion. Engine failure while driving could pose a serious hazard to the driver and other motorists. Ford should be held accountable and required to cover the cost of repairs for all affected vehicles, not just those included in previous recall campaigns.
Corrective Action:
Date of Incident or Diagnosis: 7/15/2025 I am writing to formally report a serious issue with my 2018 Ford Focus, which has required a full engine replacement due to a known and widespread defect — coolant intrusion into the engine cylinders, specifically cylinders 1 and 3. This is a manufacturing defect and not the result of normal wear and tear or improper vehicle maintenance. Coolant intrusion leads to engine misfiring, overheating, stalling, and ultimately complete engine failure — posing both safety risks and a significant financial burden to owners. This issue is especially concerning as there is no check engine light or prior warning before the damage becomes irreparable. In my case, the damage was discovered only after experiencing performance issues and having the vehicle professionally diagnosed. This problem has been widely reported by other owners of 2018 Ford Focus and Escape vehicles with similar 1.5L EcoBoost engines. Ford has previously issued technical service bulletins (TSBs) and recalls for similar issues in other model years and engine variants, but this specific year and model have not yet been included — despite exhibiting the exact same symptoms and root cause. I strongly believe that this failure is a design and manufacturing defect, not an isolated incident. It is unfair to hold consumers responsible for the cost of an engine replacement due to a flaw that Ford is already aware of in similar vehicles. Requested Action: I urge the NHTSA to investigate this issue further and push for an official safety recall of 2018 Ford Focus vehicles affected by coolant intrusion. Engine failure while driving could pose a serious hazard to the driver and other motorists. Ford should be held accountable and required to cover the cost of repairs for all affected vehicles, not just those included in previous recall campaigns.
Additional Notes:
Date of Incident or Diagnosis: 7/15/2025 I am writing to formally report a serious issue with my 2018 Ford Focus, which has required a full engine replacement due to a known and widespread defect — coolant intrusion into the engine cylinders, specifically cylinders 1 and 3. This is a manufacturing defect and not the result of normal wear and tear or improper vehicle maintenance. Coolant intrusion leads to engine misfiring, overheating, stalling, and ultimately complete engine failure — posing both safety risks and a significant financial burden to owners. This issue is especially concerning as there is no check engine light or prior warning before the damage becomes irreparable. In my case, the damage was discovered only after experiencing performance issues and having the vehicle professionally diagnosed. This problem has been widely reported by other owners of 2018 Ford Focus and Escape vehicles with similar 1.5L EcoBoost engines. Ford has previously issued technical service bulletins (TSBs) and recalls for similar issues in other model years and engine variants, but this specific year and model have not yet been included — despite exhibiting the exact same symptoms and root cause. I strongly believe that this failure is a design and manufacturing defect, not an isolated incident. It is unfair to hold consumers responsible for the cost of an engine replacement due to a flaw that Ford is already aware of in similar vehicles. Requested Action: I urge the NHTSA to investigate this issue further and push for an official safety recall of 2018 Ford Focus vehicles affected by coolant intrusion. Engine failure while driving could pose a serious hazard to the driver and other motorists. Ford should be held accountable and required to cover the cost of repairs for all affected vehicles, not just those included in previous recall campaigns.
Mfg Campaign: 11673651
Recall Date: Jul 15, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My service engine now light came on while I was traveling from WV to OH. I took it to a mechanic in Ohio that looked over my vehicle. The mechanic concluded that there is coolant intrusion into the cylinder bores of my engine resulting in my engine needing to be replaced and or rebuilt. According to FORD, my VIN number was not part of the recall they issued in June of 2022 for this exact issue with the Ecoboost 1.5L engines on the 2017-2019 Ford Escapes.
Corrective Action:
My service engine now light came on while I was traveling from WV to OH. I took it to a mechanic in Ohio that looked over my vehicle. The mechanic concluded that there is coolant intrusion into the cylinder bores of my engine resulting in my engine needing to be replaced and or rebuilt. According to FORD, my VIN number was not part of the recall they issued in June of 2022 for this exact issue with the Ecoboost 1.5L engines on the 2017-2019 Ford Escapes.
Additional Notes:
My service engine now light came on while I was traveling from WV to OH. I took it to a mechanic in Ohio that looked over my vehicle. The mechanic concluded that there is coolant intrusion into the cylinder bores of my engine resulting in my engine needing to be replaced and or rebuilt. According to FORD, my VIN number was not part of the recall they issued in June of 2022 for this exact issue with the Ecoboost 1.5L engines on the 2017-2019 Ford Escapes.
Mfg Campaign: 11673667
Recall Date: Jul 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact started that while starting the vehicle, the vehicle was vibrating and shaking abnormally before the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that prior to the failure the check engine warning light had illuminated; however, the contact was able to drive the vehicle. The vehicle was towed to a local dealer. The dealer diagnosed the vehicle and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The contact called the manufacturer and was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact started that while starting the vehicle, the vehicle was vibrating and shaking abnormally before the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that prior to the failure the check engine warning light had illuminated; however, the contact was able to drive the vehicle. The vehicle was towed to a local dealer. The dealer diagnosed the vehicle and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The contact called the manufacturer and was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact started that while starting the vehicle, the vehicle was vibrating and shaking abnormally before the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that prior to the failure the check engine warning light had illuminated; however, the contact was able to drive the vehicle. The vehicle was towed to a local dealer. The dealer diagnosed the vehicle and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The contact called the manufacturer and was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
Mfg Campaign: 11673668
Recall Date: Jul 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the engine overheated. The contact pulled over to the side of the road and noticed that the coolant reservoir was empty. The contact added coolant to the coolant reservoir; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed and determined that there was coolant intrusion into cylinder #1. The dealer determined that the long block needed to be replaced. The vehicle was repaired at the owner's expense. The contact related the failure to Ford Campaign Number: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the engine overheated. The contact pulled over to the side of the road and noticed that the coolant reservoir was empty. The contact added coolant to the coolant reservoir; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed and determined that there was coolant intrusion into cylinder #1. The dealer determined that the long block needed to be replaced. The vehicle was repaired at the owner's expense. The contact related the failure to Ford Campaign Number: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the engine overheated. The contact pulled over to the side of the road and noticed that the coolant reservoir was empty. The contact added coolant to the coolant reservoir; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed and determined that there was coolant intrusion into cylinder #1. The dealer determined that the long block needed to be replaced. The vehicle was repaired at the owner's expense. The contact related the failure to Ford Campaign Number: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 93,000.
Mfg Campaign: 11673270
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is a design flaw with the engine where coolant leaks into the motor. The entire engine needs to be replaced. The issue begins with a piston misfiring and then slowly devolves into total engine failure. Ford knows about the issue and has offered in the past to replace it, but this ended in 2022.
Corrective Action:
There is a design flaw with the engine where coolant leaks into the motor. The entire engine needs to be replaced. The issue begins with a piston misfiring and then slowly devolves into total engine failure. Ford knows about the issue and has offered in the past to replace it, but this ended in 2022.
Additional Notes:
There is a design flaw with the engine where coolant leaks into the motor. The entire engine needs to be replaced. The issue begins with a piston misfiring and then slowly devolves into total engine failure. Ford knows about the issue and has offered in the past to replace it, but this ended in 2022.
Mfg Campaign: 11673275
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the engine was running very hot, and the coolant level was extremely low. The contact refilled the coolant reservoir; however, shortly after, the coolant reservoir was low again. The check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the engine was running very hot, and the coolant level was extremely low. The contact refilled the coolant reservoir; however, shortly after, the coolant reservoir was low again. The check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the engine was running very hot, and the coolant level was extremely low. The contact refilled the coolant reservoir; however, shortly after, the coolant reservoir was low again. The check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Mfg Campaign: 11673356
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On or about 16 June 2025, a misfire prompted me to have the problem investigated. The computer showed a misfire on #1 cylinder; however, the problem cleared within two days. Then, the engine overheated. I filled the antifreeze tank, and the heat was reduced immediately. However, it recurred the next day, prompting me to have it investigated by our local dealer. They found it to be a leaking of coolant into the cylinder. I researched this problem and have learned it to be a common problem with 2015 - 2019 2.0L Ecoboost engines, of which my vehicle is one. Further research revealed that Ford was aware of this problem, had recalled several vehicles to address it, and had even extended the warranty to 10 years or 150,000 miles, whichever came first. However, I have been informed this is done by "VIN" and only a few are selected. I am upset that my engine is NOT included in this, as it is a 2.0L Ecoboost, just like the others. If Ford knew this problem, regardless of manufacture, why would my engine NOT be included? I cannot afford this cost on top of the $17,300 I owe for the car!
Corrective Action:
On or about 16 June 2025, a misfire prompted me to have the problem investigated. The computer showed a misfire on #1 cylinder; however, the problem cleared within two days. Then, the engine overheated. I filled the antifreeze tank, and the heat was reduced immediately. However, it recurred the next day, prompting me to have it investigated by our local dealer. They found it to be a leaking of coolant into the cylinder. I researched this problem and have learned it to be a common problem with 2015 - 2019 2.0L Ecoboost engines, of which my vehicle is one. Further research revealed that Ford was aware of this problem, had recalled several vehicles to address it, and had even extended the warranty to 10 years or 150,000 miles, whichever came first. However, I have been informed this is done by "VIN" and only a few are selected. I am upset that my engine is NOT included in this, as it is a 2.0L Ecoboost, just like the others. If Ford knew this problem, regardless of manufacture, why would my engine NOT be included? I cannot afford this cost on top of the $17,300 I owe for the car!
Additional Notes:
On or about 16 June 2025, a misfire prompted me to have the problem investigated. The computer showed a misfire on #1 cylinder; however, the problem cleared within two days. Then, the engine overheated. I filled the antifreeze tank, and the heat was reduced immediately. However, it recurred the next day, prompting me to have it investigated by our local dealer. They found it to be a leaking of coolant into the cylinder. I researched this problem and have learned it to be a common problem with 2015 - 2019 2.0L Ecoboost engines, of which my vehicle is one. Further research revealed that Ford was aware of this problem, had recalled several vehicles to address it, and had even extended the warranty to 10 years or 150,000 miles, whichever came first. However, I have been informed this is done by "VIN" and only a few are selected. I am upset that my engine is NOT included in this, as it is a 2.0L Ecoboost, just like the others. If Ford knew this problem, regardless of manufacture, why would my engine NOT be included? I cannot afford this cost on top of the $17,300 I owe for the car!
Mfg Campaign: 11673359
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased this 2018 Ford Escape in August 2022 from Richmond Ford. Within 2 days to a week I noticed fault indicators stating check engine, failed Auto stop and start malfunctioning. I immediately reported this issue. Richmond Ford put me in a loaner for approximately 2 months to only remedy the problem with a new battery. This has happened for 3 years. I’ve had 4 batteries replaced even recently after having Extreme high heat engine failure fault while in traffic with my grand children in the car and had to be towed. My engine has faulted several times and always shuts down in the middle of traffic. This issue could have killed me and my grand children and other vehicles. Richmond Ford kept replacing the battery and charging me for other things. The technician and General Manager has claimed it’s nothing wrong but kept replacing the batteries. 4 times. My life and my grandchildren have been in danger several times while driving on the highway and local streets. Today Richmond Ford says it’s that I need a new engine because Antifreeze has intruded into the engine blowing head gaskets, mind you it was just there on June 23 of 2025 or so for engine malfunction fault extreme high temp no antifreeze and the only band aid that was offered was yet another new battery. Then today I was advised that it will cost $14,000.00 plus to replace my engine. There is definitely a problem and should recall this model 2018 Ford Escape SEL because the manufacturer has fixed the notification system and or the Faults to not warn owners of major engine failures which cost thousands to repair and is always covered up by replacing the battery. Please add this make and model to the recent recall. Thank You
Corrective Action:
I purchased this 2018 Ford Escape in August 2022 from Richmond Ford. Within 2 days to a week I noticed fault indicators stating check engine, failed Auto stop and start malfunctioning. I immediately reported this issue. Richmond Ford put me in a loaner for approximately 2 months to only remedy the problem with a new battery. This has happened for 3 years. I’ve had 4 batteries replaced even recently after having Extreme high heat engine failure fault while in traffic with my grand children in the car and had to be towed. My engine has faulted several times and always shuts down in the middle of traffic. This issue could have killed me and my grand children and other vehicles. Richmond Ford kept replacing the battery and charging me for other things. The technician and General Manager has claimed it’s nothing wrong but kept replacing the batteries. 4 times. My life and my grandchildren have been in danger several times while driving on the highway and local streets. Today Richmond Ford says it’s that I need a new engine because Antifreeze has intruded into the engine blowing head gaskets, mind you it was just there on June 23 of 2025 or so for engine malfunction fault extreme high temp no antifreeze and the only band aid that was offered was yet another new battery. Then today I was advised that it will cost $14,000.00 plus to replace my engine. There is definitely a problem and should recall this model 2018 Ford Escape SEL because the manufacturer has fixed the notification system and or the Faults to not warn owners of major engine failures which cost thousands to repair and is always covered up by replacing the battery. Please add this make and model to the recent recall. Thank You
Additional Notes:
I purchased this 2018 Ford Escape in August 2022 from Richmond Ford. Within 2 days to a week I noticed fault indicators stating check engine, failed Auto stop and start malfunctioning. I immediately reported this issue. Richmond Ford put me in a loaner for approximately 2 months to only remedy the problem with a new battery. This has happened for 3 years. I’ve had 4 batteries replaced even recently after having Extreme high heat engine failure fault while in traffic with my grand children in the car and had to be towed. My engine has faulted several times and always shuts down in the middle of traffic. This issue could have killed me and my grand children and other vehicles. Richmond Ford kept replacing the battery and charging me for other things. The technician and General Manager has claimed it’s nothing wrong but kept replacing the batteries. 4 times. My life and my grandchildren have been in danger several times while driving on the highway and local streets. Today Richmond Ford says it’s that I need a new engine because Antifreeze has intruded into the engine blowing head gaskets, mind you it was just there on June 23 of 2025 or so for engine malfunction fault extreme high temp no antifreeze and the only band aid that was offered was yet another new battery. Then today I was advised that it will cost $14,000.00 plus to replace my engine. There is definitely a problem and should recall this model 2018 Ford Escape SEL because the manufacturer has fixed the notification system and or the Faults to not warn owners of major engine failures which cost thousands to repair and is always covered up by replacing the battery. Please add this make and model to the recent recall. Thank You
Mfg Campaign: 11673495
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I purchased this 2018 Ford Escape in August 2022 from Richmond Ford. Within 2 days to a week I noticed fault indicators stating check engine, failed Auto stop and start malfunctioning. I immediately reported this issue. Richmond Ford put me in a loaner for approximately 2 months to only remedy the problem with a new battery. This has happened for 3 years. I’ve had 4 batteries replaced even recently after having Extreme high heat engine failure fault while in traffic with my grand children in the car and had to be towed. My engine has faulted several times and always shuts down in the middle of traffic. This issue could have killed me and my grand children and other vehicles. Richmond Ford kept replacing the battery and charging me for other things. The technician and General Manager has claimed it’s nothing wrong but kept replacing the batteries. 4 times. My life and my grandchildren have been in danger several times while driving on the highway and local streets. Today Richmond Ford says it’s that I need a new engine because Antifreeze has intruded into the engine blowing head gaskets, mind you it was just there on June 23 of 2025 or so for engine malfunction fault extreme high temp no antifreeze and the only band aid that was offered was yet another new battery. Then today I was advised that it will cost $14,000.00 plus to replace my engine. There is definitely a problem and should recall this model 2018 Ford Escape SEL because the manufacturer has fixed the notification system and or the Faults to not warn owners of major engine failures which cost thousands to repair and is always covered up by replacing the battery. Please add this make and model to the recent recall. Thank You
Corrective Action:
I purchased this 2018 Ford Escape in August 2022 from Richmond Ford. Within 2 days to a week I noticed fault indicators stating check engine, failed Auto stop and start malfunctioning. I immediately reported this issue. Richmond Ford put me in a loaner for approximately 2 months to only remedy the problem with a new battery. This has happened for 3 years. I’ve had 4 batteries replaced even recently after having Extreme high heat engine failure fault while in traffic with my grand children in the car and had to be towed. My engine has faulted several times and always shuts down in the middle of traffic. This issue could have killed me and my grand children and other vehicles. Richmond Ford kept replacing the battery and charging me for other things. The technician and General Manager has claimed it’s nothing wrong but kept replacing the batteries. 4 times. My life and my grandchildren have been in danger several times while driving on the highway and local streets. Today Richmond Ford says it’s that I need a new engine because Antifreeze has intruded into the engine blowing head gaskets, mind you it was just there on June 23 of 2025 or so for engine malfunction fault extreme high temp no antifreeze and the only band aid that was offered was yet another new battery. Then today I was advised that it will cost $14,000.00 plus to replace my engine. There is definitely a problem and should recall this model 2018 Ford Escape SEL because the manufacturer has fixed the notification system and or the Faults to not warn owners of major engine failures which cost thousands to repair and is always covered up by replacing the battery. Please add this make and model to the recent recall. Thank You
Additional Notes:
I purchased this 2018 Ford Escape in August 2022 from Richmond Ford. Within 2 days to a week I noticed fault indicators stating check engine, failed Auto stop and start malfunctioning. I immediately reported this issue. Richmond Ford put me in a loaner for approximately 2 months to only remedy the problem with a new battery. This has happened for 3 years. I’ve had 4 batteries replaced even recently after having Extreme high heat engine failure fault while in traffic with my grand children in the car and had to be towed. My engine has faulted several times and always shuts down in the middle of traffic. This issue could have killed me and my grand children and other vehicles. Richmond Ford kept replacing the battery and charging me for other things. The technician and General Manager has claimed it’s nothing wrong but kept replacing the batteries. 4 times. My life and my grandchildren have been in danger several times while driving on the highway and local streets. Today Richmond Ford says it’s that I need a new engine because Antifreeze has intruded into the engine blowing head gaskets, mind you it was just there on June 23 of 2025 or so for engine malfunction fault extreme high temp no antifreeze and the only band aid that was offered was yet another new battery. Then today I was advised that it will cost $14,000.00 plus to replace my engine. There is definitely a problem and should recall this model 2018 Ford Escape SEL because the manufacturer has fixed the notification system and or the Faults to not warn owners of major engine failures which cost thousands to repair and is always covered up by replacing the battery. Please add this make and model to the recent recall. Thank You
Mfg Campaign: 11673495
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I purchased this 2018 Ford Escape in August 2022 from Richmond Ford. Within 2 days to a week I noticed fault indicators stating check engine, failed Auto stop and start malfunctioning. I immediately reported this issue. Richmond Ford put me in a loaner for approximately 2 months to only remedy the problem with a new battery. This has happened for 3 years. I’ve had 4 batteries replaced even recently after having Extreme high heat engine failure fault while in traffic with my grand children in the car and had to be towed. My engine has faulted several times and always shuts down in the middle of traffic. This issue could have killed me and my grand children and other vehicles. Richmond Ford kept replacing the battery and charging me for other things. The technician and General Manager has claimed it’s nothing wrong but kept replacing the batteries. 4 times. My life and my grandchildren have been in danger several times while driving on the highway and local streets. Today Richmond Ford says it’s that I need a new engine because Antifreeze has intruded into the engine blowing head gaskets, mind you it was just there on June 23 of 2025 or so for engine malfunction fault extreme high temp no antifreeze and the only band aid that was offered was yet another new battery. Then today I was advised that it will cost $14,000.00 plus to replace my engine. There is definitely a problem and should recall this model 2018 Ford Escape SEL because the manufacturer has fixed the notification system and or the Faults to not warn owners of major engine failures which cost thousands to repair and is always covered up by replacing the battery. Please add this make and model to the recent recall. Thank You
Corrective Action:
I purchased this 2018 Ford Escape in August 2022 from Richmond Ford. Within 2 days to a week I noticed fault indicators stating check engine, failed Auto stop and start malfunctioning. I immediately reported this issue. Richmond Ford put me in a loaner for approximately 2 months to only remedy the problem with a new battery. This has happened for 3 years. I’ve had 4 batteries replaced even recently after having Extreme high heat engine failure fault while in traffic with my grand children in the car and had to be towed. My engine has faulted several times and always shuts down in the middle of traffic. This issue could have killed me and my grand children and other vehicles. Richmond Ford kept replacing the battery and charging me for other things. The technician and General Manager has claimed it’s nothing wrong but kept replacing the batteries. 4 times. My life and my grandchildren have been in danger several times while driving on the highway and local streets. Today Richmond Ford says it’s that I need a new engine because Antifreeze has intruded into the engine blowing head gaskets, mind you it was just there on June 23 of 2025 or so for engine malfunction fault extreme high temp no antifreeze and the only band aid that was offered was yet another new battery. Then today I was advised that it will cost $14,000.00 plus to replace my engine. There is definitely a problem and should recall this model 2018 Ford Escape SEL because the manufacturer has fixed the notification system and or the Faults to not warn owners of major engine failures which cost thousands to repair and is always covered up by replacing the battery. Please add this make and model to the recent recall. Thank You
Additional Notes:
I purchased this 2018 Ford Escape in August 2022 from Richmond Ford. Within 2 days to a week I noticed fault indicators stating check engine, failed Auto stop and start malfunctioning. I immediately reported this issue. Richmond Ford put me in a loaner for approximately 2 months to only remedy the problem with a new battery. This has happened for 3 years. I’ve had 4 batteries replaced even recently after having Extreme high heat engine failure fault while in traffic with my grand children in the car and had to be towed. My engine has faulted several times and always shuts down in the middle of traffic. This issue could have killed me and my grand children and other vehicles. Richmond Ford kept replacing the battery and charging me for other things. The technician and General Manager has claimed it’s nothing wrong but kept replacing the batteries. 4 times. My life and my grandchildren have been in danger several times while driving on the highway and local streets. Today Richmond Ford says it’s that I need a new engine because Antifreeze has intruded into the engine blowing head gaskets, mind you it was just there on June 23 of 2025 or so for engine malfunction fault extreme high temp no antifreeze and the only band aid that was offered was yet another new battery. Then today I was advised that it will cost $14,000.00 plus to replace my engine. There is definitely a problem and should recall this model 2018 Ford Escape SEL because the manufacturer has fixed the notification system and or the Faults to not warn owners of major engine failures which cost thousands to repair and is always covered up by replacing the battery. Please add this make and model to the recent recall. Thank You
Mfg Campaign: 11673495
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while her son was driving at an undisclosed speed on the freeway, the vehicle overheated. The check engine warning light was illuminated. The driver pulled to the side of the road and allowed the vehicle to cool off. The driver then drove to a safe location. The vehicle was towed to an independent mechanic, where it was diagnosed with coolant intrusion in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance in adding the VIN to a recall. The failure mileage was approximately 58,466.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while her son was driving at an undisclosed speed on the freeway, the vehicle overheated. The check engine warning light was illuminated. The driver pulled to the side of the road and allowed the vehicle to cool off. The driver then drove to a safe location. The vehicle was towed to an independent mechanic, where it was diagnosed with coolant intrusion in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance in adding the VIN to a recall. The failure mileage was approximately 58,466.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while her son was driving at an undisclosed speed on the freeway, the vehicle overheated. The check engine warning light was illuminated. The driver pulled to the side of the road and allowed the vehicle to cool off. The driver then drove to a safe location. The vehicle was towed to an independent mechanic, where it was diagnosed with coolant intrusion in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance in adding the VIN to a recall. The failure mileage was approximately 58,466.
Mfg Campaign: 11672678
Recall Date: Jul 11, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion into the cylinder had caused the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to cost. The manufacturer was made aware of the failure and referred contact to the NHSTA Hotline for assistance. The failure mileage was approximately 42,577.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion into the cylinder had caused the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to cost. The manufacturer was made aware of the failure and referred contact to the NHSTA Hotline for assistance. The failure mileage was approximately 42,577.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion into the cylinder had caused the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to cost. The manufacturer was made aware of the failure and referred contact to the NHSTA Hotline for assistance. The failure mileage was approximately 42,577.
Mfg Campaign: 11672752
Recall Date: Jul 11, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the vehicle was shaking. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined there was coolant intrusion into the engine causing the engine block to crack. The mechanic determined that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the vehicle was shaking. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined there was coolant intrusion into the engine causing the engine block to crack. The mechanic determined that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the vehicle was shaking. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined there was coolant intrusion into the engine causing the engine block to crack. The mechanic determined that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,000.
Mfg Campaign: 11672791
Recall Date: Jul 11, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury