Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who determined there was a misfire in cylinders #2 and #3, and that the battery needed to be replaced and a tune-up was needed. The vehicle was taken to another independent mechanic ,who stated that the coolant level was low. The coolant reservoir was refilled. The contact stated that the following day, the coolant level was low. The mechanic informed the contact that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 126,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who determined there was a misfire in cylinders #2 and #3, and that the battery needed to be replaced and a tune-up was needed. The vehicle was taken to another independent mechanic ,who stated that the coolant level was low. The coolant reservoir was refilled. The contact stated that the following day, the coolant level was low. The mechanic informed the contact that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 126,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who determined there was a misfire in cylinders #2 and #3, and that the battery needed to be replaced and a tune-up was needed. The vehicle was taken to another independent mechanic ,who stated that the coolant level was low. The coolant reservoir was refilled. The contact stated that the following day, the coolant level was low. The mechanic informed the contact that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 126,000.
Mfg Campaign: 11672388
Recall Date: Jul 10, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who determined there was a misfire in cylinders #2 and #3, and that the battery needed to be replaced and a tune-up was needed. The vehicle was taken to another independent mechanic ,who stated that the coolant level was low. The coolant reservoir was refilled. The contact stated that the following day, the coolant level was low. The mechanic informed the contact that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 126,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who determined there was a misfire in cylinders #2 and #3, and that the battery needed to be replaced and a tune-up was needed. The vehicle was taken to another independent mechanic ,who stated that the coolant level was low. The coolant reservoir was refilled. The contact stated that the following day, the coolant level was low. The mechanic informed the contact that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 126,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who determined there was a misfire in cylinders #2 and #3, and that the battery needed to be replaced and a tune-up was needed. The vehicle was taken to another independent mechanic ,who stated that the coolant level was low. The coolant reservoir was refilled. The contact stated that the following day, the coolant level was low. The mechanic informed the contact that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 126,000.
Mfg Campaign: 11672388
Recall Date: Jul 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car has 90K miles and it has coolant getting into the combustion chambers.
Corrective Action:
The car has 90K miles and it has coolant getting into the combustion chambers.
Additional Notes:
The car has 90K miles and it has coolant getting into the combustion chambers.
Mfg Campaign: 11672154
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, the check engine warning light illuminated, and the vehicle failed to start. Upon inspection, it was discovered that the coolant reservoir was empty. The vehicle was towed to the local dealer who diagnosed that coolant had leaked into the cylinders and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 85,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, the check engine warning light illuminated, and the vehicle failed to start. Upon inspection, it was discovered that the coolant reservoir was empty. The vehicle was towed to the local dealer who diagnosed that coolant had leaked into the cylinders and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 85,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, the check engine warning light illuminated, and the vehicle failed to start. Upon inspection, it was discovered that the coolant reservoir was empty. The vehicle was towed to the local dealer who diagnosed that coolant had leaked into the cylinders and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 85,000.
Mfg Campaign: 11672159
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on, I immediately brought to Ford dealership who has done all maintenance, Ford technician ran applicable tests and determined my 2.0L EcoBoost engine has cracked engine plate causing cylinder 2 misfire and coolant leak, which I was advised only fix for is installing new updated engine from Ford. I was informed this is a known issue and the replacement engine fixes the manufacturing defect. They directed me to the problem noted in NHTSB service bulletin 19-2346 from December 2019. The Ford corporate customer care team advised me to report the issue to the NHTSB in order to receive engine coverage. I feel Ford corporation should have informed me of this known issue so I could have taken action to sell the vehicle, as they have left me with a remaining loan balance and major repair needed. Thank you for your attention to this.
Corrective Action:
Check engine light came on, I immediately brought to Ford dealership who has done all maintenance, Ford technician ran applicable tests and determined my 2.0L EcoBoost engine has cracked engine plate causing cylinder 2 misfire and coolant leak, which I was advised only fix for is installing new updated engine from Ford. I was informed this is a known issue and the replacement engine fixes the manufacturing defect. They directed me to the problem noted in NHTSB service bulletin 19-2346 from December 2019. The Ford corporate customer care team advised me to report the issue to the NHTSB in order to receive engine coverage. I feel Ford corporation should have informed me of this known issue so I could have taken action to sell the vehicle, as they have left me with a remaining loan balance and major repair needed. Thank you for your attention to this.
Additional Notes:
Check engine light came on, I immediately brought to Ford dealership who has done all maintenance, Ford technician ran applicable tests and determined my 2.0L EcoBoost engine has cracked engine plate causing cylinder 2 misfire and coolant leak, which I was advised only fix for is installing new updated engine from Ford. I was informed this is a known issue and the replacement engine fixes the manufacturing defect. They directed me to the problem noted in NHTSB service bulletin 19-2346 from December 2019. The Ford corporate customer care team advised me to report the issue to the NHTSB in order to receive engine coverage. I feel Ford corporation should have informed me of this known issue so I could have taken action to sell the vehicle, as they have left me with a remaining loan balance and major repair needed. Thank you for your attention to this.
Mfg Campaign: 11672245
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 30 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into various cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short block Replacement after Coolant Intrusion). The manufacturer was not notified of the failure. The failure mileage was 51,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 30 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into various cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short block Replacement after Coolant Intrusion). The manufacturer was not notified of the failure. The failure mileage was 51,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at 30 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into various cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short block Replacement after Coolant Intrusion). The manufacturer was not notified of the failure. The failure mileage was 51,000.
Mfg Campaign: 11672249
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On [XXX] at [XXX] I called the hot line and a case number was created [XXX] I believe I got real specific on the problem at that time....however...to review.... I started experiencing the symptoms of engine idling rough upon starting the car and have DTC code PO301. My engine is 2.0L Ecoboost. Ford issued Customer Satisfaction Program 21N12 that lists the exact same issue for Ford Escapes same year, but with 1.5L Ecoboost Engines. The program offers a no-cost, one-time repair for same issue and with the 1.5L engine. My daughter had the exact same issue on her 2017 Ford Escape and we had to replace engine at a cost of $9000. I took our 2018 Ford Escape to our dealer, Ken Grody Ford and we were told that they could not help, because of the engine size. We fit all other conditions of the 21N12 Satisfaction Program. If this engine fails, we could be at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] at [XXX] I called the hot line and a case number was created [XXX] I believe I got real specific on the problem at that time....however...to review.... I started experiencing the symptoms of engine idling rough upon starting the car and have DTC code PO301. My engine is 2.0L Ecoboost. Ford issued Customer Satisfaction Program 21N12 that lists the exact same issue for Ford Escapes same year, but with 1.5L Ecoboost Engines. The program offers a no-cost, one-time repair for same issue and with the 1.5L engine. My daughter had the exact same issue on her 2017 Ford Escape and we had to replace engine at a cost of $9000. I took our 2018 Ford Escape to our dealer, Ken Grody Ford and we were told that they could not help, because of the engine size. We fit all other conditions of the 21N12 Satisfaction Program. If this engine fails, we could be at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] at [XXX] I called the hot line and a case number was created [XXX] I believe I got real specific on the problem at that time....however...to review.... I started experiencing the symptoms of engine idling rough upon starting the car and have DTC code PO301. My engine is 2.0L Ecoboost. Ford issued Customer Satisfaction Program 21N12 that lists the exact same issue for Ford Escapes same year, but with 1.5L Ecoboost Engines. The program offers a no-cost, one-time repair for same issue and with the 1.5L engine. My daughter had the exact same issue on her 2017 Ford Escape and we had to replace engine at a cost of $9000. I took our 2018 Ford Escape to our dealer, Ken Grody Ford and we were told that they could not help, because of the engine size. We fit all other conditions of the 21N12 Satisfaction Program. If this engine fails, we could be at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671930
Recall Date: Jul 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
PURCHESDE A 2018 FORD ESCAPE,TOOK TO RIVER VIEW FORD IN ILLINIOS AND ASKED FOR AN INSPECTION OF WHAT I WILL NEED TO GET AND KEEP THE CAR IN TIP TOP SHAPE. BEFORE PURCHASING I TEST DROVE THE VEHICLE AND DROVE PERFECTLY AND STILL DOES. PURCHASE DATE [XXX] WENT TO FORD [XXX]. ON 7/1/2025 WAS INFORMED THE CAR CHECKED OUT WELL EXCEPT OF A "COOLANT INTRUSION" IN CYLINDER # 1 TSB 22-2229 RIVERVIEW FORDS ADVISOR SAMUEL HENNESSY AND TOM GABAEC 630 8979800 REPORTED. NOW I HAVE A AUTOMOBILE IN NEED OF A REPLACEMENT MOTOR OF WHICH I WILL SAK FOR FOR A REPLACEMENT MOTOR AS A "KNOWN DEFECT". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
PURCHESDE A 2018 FORD ESCAPE,TOOK TO RIVER VIEW FORD IN ILLINIOS AND ASKED FOR AN INSPECTION OF WHAT I WILL NEED TO GET AND KEEP THE CAR IN TIP TOP SHAPE. BEFORE PURCHASING I TEST DROVE THE VEHICLE AND DROVE PERFECTLY AND STILL DOES. PURCHASE DATE [XXX] WENT TO FORD [XXX]. ON 7/1/2025 WAS INFORMED THE CAR CHECKED OUT WELL EXCEPT OF A "COOLANT INTRUSION" IN CYLINDER # 1 TSB 22-2229 RIVERVIEW FORDS ADVISOR SAMUEL HENNESSY AND TOM GABAEC 630 8979800 REPORTED. NOW I HAVE A AUTOMOBILE IN NEED OF A REPLACEMENT MOTOR OF WHICH I WILL SAK FOR FOR A REPLACEMENT MOTOR AS A "KNOWN DEFECT". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
PURCHESDE A 2018 FORD ESCAPE,TOOK TO RIVER VIEW FORD IN ILLINIOS AND ASKED FOR AN INSPECTION OF WHAT I WILL NEED TO GET AND KEEP THE CAR IN TIP TOP SHAPE. BEFORE PURCHASING I TEST DROVE THE VEHICLE AND DROVE PERFECTLY AND STILL DOES. PURCHASE DATE [XXX] WENT TO FORD [XXX]. ON 7/1/2025 WAS INFORMED THE CAR CHECKED OUT WELL EXCEPT OF A "COOLANT INTRUSION" IN CYLINDER # 1 TSB 22-2229 RIVERVIEW FORDS ADVISOR SAMUEL HENNESSY AND TOM GABAEC 630 8979800 REPORTED. NOW I HAVE A AUTOMOBILE IN NEED OF A REPLACEMENT MOTOR OF WHICH I WILL SAK FOR FOR A REPLACEMENT MOTOR AS A "KNOWN DEFECT". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671976
Recall Date: Jul 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak into cylinder resulting in a misfiring cylinder and engine overheating. This is a known issue that FoMoCo has a service bulletin for. [XXX] My vehicle falls within the parameters of this, however, there are no active recalls for this problem. Doing some Google searches, it appears this issue is wide-ranging and is affecting a lot of Escape owners whose vehicles fall within the service bulletin. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Coolant leak into cylinder resulting in a misfiring cylinder and engine overheating. This is a known issue that FoMoCo has a service bulletin for. [XXX] My vehicle falls within the parameters of this, however, there are no active recalls for this problem. Doing some Google searches, it appears this issue is wide-ranging and is affecting a lot of Escape owners whose vehicles fall within the service bulletin. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Coolant leak into cylinder resulting in a misfiring cylinder and engine overheating. This is a known issue that FoMoCo has a service bulletin for. [XXX] My vehicle falls within the parameters of this, however, there are no active recalls for this problem. Doing some Google searches, it appears this issue is wide-ranging and is affecting a lot of Escape owners whose vehicles fall within the service bulletin. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671718
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am the original owner of a 2018 Ford Escape that has been well maintained and serviced regularly at a Ford dealership. Recently, the check engine light came on. Diagnostic codes were P0012 & P0014 in PCM. After a diagnostic inspection, the dealer removed the spark plugs and scoped the cylinders. They found excessive scoring and confirmed that coolant had entered the engine cylinders—a known and widely reported issue in EcoBoost engines. The dealership informed me that the engine would need to be replaced at a cost of $12,000. Although the vehicle is still running at the moment, they indicated it’s only a matter of time before it fails. This Escape has less than 100,000 miles. Through research and conversations with other owners, I’ve learned that this is a recurring issue with Ford EcoBoost engines (1.5L, 1.6L, and 2.0L) from 2013–2019. There are numerous complaints of coolant intrusion into the engine, leading to misfires, white smoke, stalling, and eventual engine failure. Ford appears to be aware of this issue and issued TSB 22-2229, which recommends replacing the long block engine under certain conditions. However, they are not offering repairs or cost assistance unless the customer presses the issue—and often only after filing complaints or escalating to regional reps. I have personally spoken with at least three other Ford owners who experienced this exact problem. This is a serious defect that could result in unexpected vehicle failure or even fire risk (as some reports have noted) while driving. It poses a safety concern and should be investigated. A recall should be considered.
Corrective Action:
I am the original owner of a 2018 Ford Escape that has been well maintained and serviced regularly at a Ford dealership. Recently, the check engine light came on. Diagnostic codes were P0012 & P0014 in PCM. After a diagnostic inspection, the dealer removed the spark plugs and scoped the cylinders. They found excessive scoring and confirmed that coolant had entered the engine cylinders—a known and widely reported issue in EcoBoost engines. The dealership informed me that the engine would need to be replaced at a cost of $12,000. Although the vehicle is still running at the moment, they indicated it’s only a matter of time before it fails. This Escape has less than 100,000 miles. Through research and conversations with other owners, I’ve learned that this is a recurring issue with Ford EcoBoost engines (1.5L, 1.6L, and 2.0L) from 2013–2019. There are numerous complaints of coolant intrusion into the engine, leading to misfires, white smoke, stalling, and eventual engine failure. Ford appears to be aware of this issue and issued TSB 22-2229, which recommends replacing the long block engine under certain conditions. However, they are not offering repairs or cost assistance unless the customer presses the issue—and often only after filing complaints or escalating to regional reps. I have personally spoken with at least three other Ford owners who experienced this exact problem. This is a serious defect that could result in unexpected vehicle failure or even fire risk (as some reports have noted) while driving. It poses a safety concern and should be investigated. A recall should be considered.
Additional Notes:
I am the original owner of a 2018 Ford Escape that has been well maintained and serviced regularly at a Ford dealership. Recently, the check engine light came on. Diagnostic codes were P0012 & P0014 in PCM. After a diagnostic inspection, the dealer removed the spark plugs and scoped the cylinders. They found excessive scoring and confirmed that coolant had entered the engine cylinders—a known and widely reported issue in EcoBoost engines. The dealership informed me that the engine would need to be replaced at a cost of $12,000. Although the vehicle is still running at the moment, they indicated it’s only a matter of time before it fails. This Escape has less than 100,000 miles. Through research and conversations with other owners, I’ve learned that this is a recurring issue with Ford EcoBoost engines (1.5L, 1.6L, and 2.0L) from 2013–2019. There are numerous complaints of coolant intrusion into the engine, leading to misfires, white smoke, stalling, and eventual engine failure. Ford appears to be aware of this issue and issued TSB 22-2229, which recommends replacing the long block engine under certain conditions. However, they are not offering repairs or cost assistance unless the customer presses the issue—and often only after filing complaints or escalating to regional reps. I have personally spoken with at least three other Ford owners who experienced this exact problem. This is a serious defect that could result in unexpected vehicle failure or even fire risk (as some reports have noted) while driving. It poses a safety concern and should be investigated. A recall should be considered.
Mfg Campaign: 11671735
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
While driving approximately 70 MPH on the highway, the rear passenger-side wheel rim suddenly failed and blew out, causing the tire to also blow out. The incident caused a sudden jolt and I nearly lost control of the vehicle. Thankfully, I was able to steer safely to the shoulder without crashing, but it was an extremely dangerous situation. The failure of the rim caused significant damage to the rear suspension. The vehicle required the following repairs: New rim Two new tires Right Rear Control Arm – Forward Right Rear Control Arm – Adjustable Right Rear Trailing Arm Lower Rear Lateral Link Rear Suspension Shock Absorber All of this stemmed from the catastrophic failure of the rim at highway speed, which I believe should never occur on a properly maintained vehicle with no prior wheel damage. The failure occurred without hitting debris or a known pothole and was not due to a slow leak or flat—it was a sudden rim failure. This presents a major safety hazard not only to drivers of Ford Escapes but to others on the road. I urge the NHTSA to investigate whether other similar failures have occurred in 2018 Ford Escape models. A recall or formal review may be warranted.
Corrective Action:
While driving approximately 70 MPH on the highway, the rear passenger-side wheel rim suddenly failed and blew out, causing the tire to also blow out. The incident caused a sudden jolt and I nearly lost control of the vehicle. Thankfully, I was able to steer safely to the shoulder without crashing, but it was an extremely dangerous situation. The failure of the rim caused significant damage to the rear suspension. The vehicle required the following repairs: New rim Two new tires Right Rear Control Arm – Forward Right Rear Control Arm – Adjustable Right Rear Trailing Arm Lower Rear Lateral Link Rear Suspension Shock Absorber All of this stemmed from the catastrophic failure of the rim at highway speed, which I believe should never occur on a properly maintained vehicle with no prior wheel damage. The failure occurred without hitting debris or a known pothole and was not due to a slow leak or flat—it was a sudden rim failure. This presents a major safety hazard not only to drivers of Ford Escapes but to others on the road. I urge the NHTSA to investigate whether other similar failures have occurred in 2018 Ford Escape models. A recall or formal review may be warranted.
Additional Notes:
While driving approximately 70 MPH on the highway, the rear passenger-side wheel rim suddenly failed and blew out, causing the tire to also blow out. The incident caused a sudden jolt and I nearly lost control of the vehicle. Thankfully, I was able to steer safely to the shoulder without crashing, but it was an extremely dangerous situation. The failure of the rim caused significant damage to the rear suspension. The vehicle required the following repairs: New rim Two new tires Right Rear Control Arm – Forward Right Rear Control Arm – Adjustable Right Rear Trailing Arm Lower Rear Lateral Link Rear Suspension Shock Absorber All of this stemmed from the catastrophic failure of the rim at highway speed, which I believe should never occur on a properly maintained vehicle with no prior wheel damage. The failure occurred without hitting debris or a known pothole and was not due to a slow leak or flat—it was a sudden rim failure. This presents a major safety hazard not only to drivers of Ford Escapes but to others on the road. I urge the NHTSA to investigate whether other similar failures have occurred in 2018 Ford Escape models. A recall or formal review may be warranted.
Mfg Campaign: 11671741
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking into the engine causing a code of p1299 stating coolant head temperature sensor bad but change out and problem persisted come to find out that coolant goes missing with any apparent leaks outside did an pressure test and coolant is going into engine.
Corrective Action:
Coolant is leaking into the engine causing a code of p1299 stating coolant head temperature sensor bad but change out and problem persisted come to find out that coolant goes missing with any apparent leaks outside did an pressure test and coolant is going into engine.
Additional Notes:
Coolant is leaking into the engine causing a code of p1299 stating coolant head temperature sensor bad but change out and problem persisted come to find out that coolant goes missing with any apparent leaks outside did an pressure test and coolant is going into engine.
Mfg Campaign: 11671419
Recall Date: Jul 6, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When driving home from a hike my car over heated. I was mostly going downhill and my air-conditioning was off. I was 15 minutes into my drive home and I was 15 miles from any sort of gas stations, food, water, bathrooms, ect. I had to park on the side of a mountain road while other cars flew past me on the winding road with limited pull off options. I took my car to the only gas station within 30 miles. My coolant was dried up even though I topped it off with the proper orange coolant only last month when we were replacing spark plugs. I mad it home and then took my car to a shop. 2 days later. The new jug of coolant I had put in 2 days prior was now dried up. My car now needs a new engine due to issues with the eco boost leaking coolant nto my engine. Ford apparently offers some possible assistance finically if your car has less than 88,000 miles. My car hit 88,888 just before it over heated on that drive. So helpful. This is a know issue for my specific vehicle and not was was i made aware. I do well keeping up on regular maintenence and the recall for the transmission shifter is being addressed at this moment.
Corrective Action:
When driving home from a hike my car over heated. I was mostly going downhill and my air-conditioning was off. I was 15 minutes into my drive home and I was 15 miles from any sort of gas stations, food, water, bathrooms, ect. I had to park on the side of a mountain road while other cars flew past me on the winding road with limited pull off options. I took my car to the only gas station within 30 miles. My coolant was dried up even though I topped it off with the proper orange coolant only last month when we were replacing spark plugs. I mad it home and then took my car to a shop. 2 days later. The new jug of coolant I had put in 2 days prior was now dried up. My car now needs a new engine due to issues with the eco boost leaking coolant nto my engine. Ford apparently offers some possible assistance finically if your car has less than 88,000 miles. My car hit 88,888 just before it over heated on that drive. So helpful. This is a know issue for my specific vehicle and not was was i made aware. I do well keeping up on regular maintenence and the recall for the transmission shifter is being addressed at this moment.
Additional Notes:
When driving home from a hike my car over heated. I was mostly going downhill and my air-conditioning was off. I was 15 minutes into my drive home and I was 15 miles from any sort of gas stations, food, water, bathrooms, ect. I had to park on the side of a mountain road while other cars flew past me on the winding road with limited pull off options. I took my car to the only gas station within 30 miles. My coolant was dried up even though I topped it off with the proper orange coolant only last month when we were replacing spark plugs. I mad it home and then took my car to a shop. 2 days later. The new jug of coolant I had put in 2 days prior was now dried up. My car now needs a new engine due to issues with the eco boost leaking coolant nto my engine. Ford apparently offers some possible assistance finically if your car has less than 88,000 miles. My car hit 88,888 just before it over heated on that drive. So helpful. This is a know issue for my specific vehicle and not was was i made aware. I do well keeping up on regular maintenence and the recall for the transmission shifter is being addressed at this moment.
Mfg Campaign: 11671113
Recall Date: Jul 3, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Leaking antifreeze into Cylinder 2, causing mis firing the engine, damaging the engine.Also overheating the engine, hesitation when trying to accelerate.
Corrective Action:
Leaking antifreeze into Cylinder 2, causing mis firing the engine, damaging the engine.Also overheating the engine, hesitation when trying to accelerate.
Additional Notes:
Leaking antifreeze into Cylinder 2, causing mis firing the engine, damaging the engine.Also overheating the engine, hesitation when trying to accelerate.
Mfg Campaign: 11671125
Recall Date: Jul 3, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle has 62,151 miles. I am making this complaint as the original owner of this vehicle. We performed all recommended maintenance on this vehicle at the dealership on schedule including the three recall repairs. On [XXX] I noted a rough idle for a few seconds at start up. Later that day the check engine light came on. Dealer diagnosed coolant intrusion into the engine cylinders and noted that this is a known issue in 2017-2019 Escapes that were manufactured in Louisville, KY but no recall was ever issued. Instead Ford opted for a Customer Satisfaction Program (21N12) and did not inform owners of the program proactively. They just let engines fail and owners lose the value of their investment overnight. Had this happened to my car 6 months ago they would have fixed it. We called the Ford Customer Assistance line, and Ford has declined to assist with the repair of their faulty manufacturing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Vehicle has 62,151 miles. I am making this complaint as the original owner of this vehicle. We performed all recommended maintenance on this vehicle at the dealership on schedule including the three recall repairs. On [XXX] I noted a rough idle for a few seconds at start up. Later that day the check engine light came on. Dealer diagnosed coolant intrusion into the engine cylinders and noted that this is a known issue in 2017-2019 Escapes that were manufactured in Louisville, KY but no recall was ever issued. Instead Ford opted for a Customer Satisfaction Program (21N12) and did not inform owners of the program proactively. They just let engines fail and owners lose the value of their investment overnight. Had this happened to my car 6 months ago they would have fixed it. We called the Ford Customer Assistance line, and Ford has declined to assist with the repair of their faulty manufacturing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Vehicle has 62,151 miles. I am making this complaint as the original owner of this vehicle. We performed all recommended maintenance on this vehicle at the dealership on schedule including the three recall repairs. On [XXX] I noted a rough idle for a few seconds at start up. Later that day the check engine light came on. Dealer diagnosed coolant intrusion into the engine cylinders and noted that this is a known issue in 2017-2019 Escapes that were manufactured in Louisville, KY but no recall was ever issued. Instead Ford opted for a Customer Satisfaction Program (21N12) and did not inform owners of the program proactively. They just let engines fail and owners lose the value of their investment overnight. Had this happened to my car 6 months ago they would have fixed it. We called the Ford Customer Assistance line, and Ford has declined to assist with the repair of their faulty manufacturing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671135
Recall Date: Jul 3, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking and also p0302 code. Engine is about to go and is a common failure within these cars.
Corrective Action:
Coolant leaking and also p0302 code. Engine is about to go and is a common failure within these cars.
Additional Notes:
Coolant leaking and also p0302 code. Engine is about to go and is a common failure within these cars.
Mfg Campaign: 11671162
Recall Date: Jul 3, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed is the engine cooling system, specifically due to a known issue with coolant intrusion into the short block. This failure led to significant engine damage in my son’s 2018 Ford Escape. The vehicle is currently available for inspection upon request. How was your safety or the safety of others put at risk? The sudden engine failure posed a serious safety risk. If the vehicle had stalled while in motion—particularly on a highway or in heavy traffic—it could have led to a collision or left the driver stranded in a hazardous location. In this case, my son's car failed unexpectedly, which could have resulted in harm had the conditions been different. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been confirmed by a certified service technician. It matches a known problem in 2018 Ford Escapes involving coolant leaking into the engine block, which has been documented in Technical Service Bulletins (TSBs) issued by Ford. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? At this time, the vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, the diagnosis and confirmation of coolant intrusion was made by a mechanic. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No. Only engine coolant container was empty without warning.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed is the engine cooling system, specifically due to a known issue with coolant intrusion into the short block. This failure led to significant engine damage in my son’s 2018 Ford Escape. The vehicle is currently available for inspection upon request. How was your safety or the safety of others put at risk? The sudden engine failure posed a serious safety risk. If the vehicle had stalled while in motion—particularly on a highway or in heavy traffic—it could have led to a collision or left the driver stranded in a hazardous location. In this case, my son's car failed unexpectedly, which could have resulted in harm had the conditions been different. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been confirmed by a certified service technician. It matches a known problem in 2018 Ford Escapes involving coolant leaking into the engine block, which has been documented in Technical Service Bulletins (TSBs) issued by Ford. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? At this time, the vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, the diagnosis and confirmation of coolant intrusion was made by a mechanic. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No. Only engine coolant container was empty without warning.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed is the engine cooling system, specifically due to a known issue with coolant intrusion into the short block. This failure led to significant engine damage in my son’s 2018 Ford Escape. The vehicle is currently available for inspection upon request. How was your safety or the safety of others put at risk? The sudden engine failure posed a serious safety risk. If the vehicle had stalled while in motion—particularly on a highway or in heavy traffic—it could have led to a collision or left the driver stranded in a hazardous location. In this case, my son's car failed unexpectedly, which could have resulted in harm had the conditions been different. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been confirmed by a certified service technician. It matches a known problem in 2018 Ford Escapes involving coolant leaking into the engine block, which has been documented in Technical Service Bulletins (TSBs) issued by Ford. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? At this time, the vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, the diagnosis and confirmation of coolant intrusion was made by a mechanic. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No. Only engine coolant container was empty without warning.
Mfg Campaign: 11670675
Recall Date: Jul 2, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine is misfiring and riding rough, with the check engine light on. After a series of service calls to an independent mechanic to replace other components, and the issue not resolving, I took it to a Ford dealership. Ford concluded that coolant is leaking into cylinder #3 of the engine, requiring a complete engine replacement. This is identified as a known design issue, with the root cause specifically being a defect in the engine block. If left untreated, this coolant intrusion (causing engine misfires) will lead to unburned fuel and coolant entering the exhaust system, which will then overheat and/or poison the catalytic converter, eventually destroying it. To discover this root cause, several auto parts were needlessly replaced and discarded: spark plugs, ignition coils, fuel system fluids, and an air intake tube.
Corrective Action:
The engine is misfiring and riding rough, with the check engine light on. After a series of service calls to an independent mechanic to replace other components, and the issue not resolving, I took it to a Ford dealership. Ford concluded that coolant is leaking into cylinder #3 of the engine, requiring a complete engine replacement. This is identified as a known design issue, with the root cause specifically being a defect in the engine block. If left untreated, this coolant intrusion (causing engine misfires) will lead to unburned fuel and coolant entering the exhaust system, which will then overheat and/or poison the catalytic converter, eventually destroying it. To discover this root cause, several auto parts were needlessly replaced and discarded: spark plugs, ignition coils, fuel system fluids, and an air intake tube.
Additional Notes:
The engine is misfiring and riding rough, with the check engine light on. After a series of service calls to an independent mechanic to replace other components, and the issue not resolving, I took it to a Ford dealership. Ford concluded that coolant is leaking into cylinder #3 of the engine, requiring a complete engine replacement. This is identified as a known design issue, with the root cause specifically being a defect in the engine block. If left untreated, this coolant intrusion (causing engine misfires) will lead to unburned fuel and coolant entering the exhaust system, which will then overheat and/or poison the catalytic converter, eventually destroying it. To discover this root cause, several auto parts were needlessly replaced and discarded: spark plugs, ignition coils, fuel system fluids, and an air intake tube.
Mfg Campaign: 11670853
Recall Date: Jul 2, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
A check engine light came on. I brought it to a local mechanic and my Ford Dealership and they both confirmed coolant intrusion into the 1.5 Liter Ecoboost engine. The only fix would be a replacement engine. My safety was at risk because the engine could have catastrophically failed while I was driving due to the coolant intrusion into cylinder 2. This could have caused serious injury or death. Ford knows about a design flaw in their 1.5 Liter Ecoboost engine that can lead to serious injury or death but has chosen to do nothing about it. Before the check engine light came on the car was emitting a rotten egg smell. Also when reversing, the whole car would shake. The rotten egg smell eventually went away but when the check engine light came on, the car still would shake when reversing. The car would also occasionally jerk when going to stop or accelerate after the check engine light came on. Reading online this exact issue has happened to thousands of people on several different Ford models with Ecoboost engines. Ford is ignoring the engine defect and forcing people to spend thousands of dollars on engine replacements when the issue occurs. Please force a recall before someone gets seriously hurt or dies due to this issue.
Corrective Action:
A check engine light came on. I brought it to a local mechanic and my Ford Dealership and they both confirmed coolant intrusion into the 1.5 Liter Ecoboost engine. The only fix would be a replacement engine. My safety was at risk because the engine could have catastrophically failed while I was driving due to the coolant intrusion into cylinder 2. This could have caused serious injury or death. Ford knows about a design flaw in their 1.5 Liter Ecoboost engine that can lead to serious injury or death but has chosen to do nothing about it. Before the check engine light came on the car was emitting a rotten egg smell. Also when reversing, the whole car would shake. The rotten egg smell eventually went away but when the check engine light came on, the car still would shake when reversing. The car would also occasionally jerk when going to stop or accelerate after the check engine light came on. Reading online this exact issue has happened to thousands of people on several different Ford models with Ecoboost engines. Ford is ignoring the engine defect and forcing people to spend thousands of dollars on engine replacements when the issue occurs. Please force a recall before someone gets seriously hurt or dies due to this issue.
Additional Notes:
A check engine light came on. I brought it to a local mechanic and my Ford Dealership and they both confirmed coolant intrusion into the 1.5 Liter Ecoboost engine. The only fix would be a replacement engine. My safety was at risk because the engine could have catastrophically failed while I was driving due to the coolant intrusion into cylinder 2. This could have caused serious injury or death. Ford knows about a design flaw in their 1.5 Liter Ecoboost engine that can lead to serious injury or death but has chosen to do nothing about it. Before the check engine light came on the car was emitting a rotten egg smell. Also when reversing, the whole car would shake. The rotten egg smell eventually went away but when the check engine light came on, the car still would shake when reversing. The car would also occasionally jerk when going to stop or accelerate after the check engine light came on. Reading online this exact issue has happened to thousands of people on several different Ford models with Ecoboost engines. Ford is ignoring the engine defect and forcing people to spend thousands of dollars on engine replacements when the issue occurs. Please force a recall before someone gets seriously hurt or dies due to this issue.
Mfg Campaign: 11670469
Recall Date: Jul 1, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into various cylinders, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was taken to the dealer, and the diagnosis was confirmed. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block replacement after Coolant Intrusion). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 98,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into various cylinders, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was taken to the dealer, and the diagnosis was confirmed. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block replacement after Coolant Intrusion). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 98,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into various cylinders, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was taken to the dealer, and the diagnosis was confirmed. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block replacement after Coolant Intrusion). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 98,000.
Mfg Campaign: 11670501
Recall Date: Jul 1, 2025
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Valencia, CA • 36 yrs
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