Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 F-150, Expedition, and Lincoln Navigator vehicles. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 888-275-9171) or go to www.safercar.gov.
Mfg Campaign: 25S37
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Ford Expedition and Lincoln Navigator vehicles. The front blower motor located behind the glove box may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S56
Recall Date: Aug 26, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Expedition, Lincoln Navigator, and 2016-2018 F-150 vehicles equipped with 3.5L Ecoboost engines. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S11
Recall Date: Mar 11, 2022
Consumer Complaints
410 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that when he attempted to use the blower to cool the vehicle interior, the blower stopped operating as needed. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the wiring harness needed to be replaced on the blower motor. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that when he attempted to use the blower to cool the vehicle interior, the blower stopped operating as needed. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the wiring harness needed to be replaced on the blower motor. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that when he attempted to use the blower to cool the vehicle interior, the blower stopped operating as needed. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the wiring harness needed to be replaced on the blower motor. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000. Parts distribution disconnect.
Mfg Campaign: 11527357
Recall Date: Jun 16, 2023
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical, System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, she noticed white smoke coming from the rear of the vehicle. No warning lights was illuminated. The vehicle was not diagnosed or repaired. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical, System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, she noticed white smoke coming from the rear of the vehicle. No warning lights was illuminated. The vehicle was not diagnosed or repaired. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical, System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, she noticed white smoke coming from the rear of the vehicle. No warning lights was illuminated. The vehicle was not diagnosed or repaired. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. Parts distribution disconnect.
Mfg Campaign: 11526513
Recall Date: Jun 12, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical, System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, she noticed white smoke coming from the rear of the vehicle. No warning lights was illuminated. The vehicle was not diagnosed or repaired. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical, System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, she noticed white smoke coming from the rear of the vehicle. No warning lights was illuminated. The vehicle was not diagnosed or repaired. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2017 Ford Expedition. The contact received notification of the NHTSA Campaign Number: 22V648000 (Visibility, Electrical, System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, she noticed white smoke coming from the rear of the vehicle. No warning lights was illuminated. The vehicle was not diagnosed or repaired. The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. Parts distribution disconnect.
Mfg Campaign: 11526513
Recall Date: Jun 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Few times engine goes on idle and wrench light comes on, manage to move to shoulder and turn engine off and back on and like nothing happened, but is doing the same more often, very dangerous in highways all of sudden power in engine is gone, should get recall to make sure fuel systems or engine is ok
Corrective Action:
Few times engine goes on idle and wrench light comes on, manage to move to shoulder and turn engine off and back on and like nothing happened, but is doing the same more often, very dangerous in highways all of sudden power in engine is gone, should get recall to make sure fuel systems or engine is ok
Additional Notes:
Few times engine goes on idle and wrench light comes on, manage to move to shoulder and turn engine off and back on and like nothing happened, but is doing the same more often, very dangerous in highways all of sudden power in engine is gone, should get recall to make sure fuel systems or engine is ok
Mfg Campaign: 11526411
Recall Date: Jun 11, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE REAR BACK-UP CAMERA DOES WORK AND FLASHES RAINBOW COLORS.
Corrective Action:
THE REAR BACK-UP CAMERA DOES WORK AND FLASHES RAINBOW COLORS.
Additional Notes:
THE REAR BACK-UP CAMERA DOES WORK AND FLASHES RAINBOW COLORS.
Mfg Campaign: 11526146
Recall Date: Jun 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This car is having very shacky starts in the past 2 months, the engine has lots of vibration. the car currently only has 67,000 miles.
Corrective Action:
This car is having very shacky starts in the past 2 months, the engine has lots of vibration. the car currently only has 67,000 miles.
Additional Notes:
This car is having very shacky starts in the past 2 months, the engine has lots of vibration. the car currently only has 67,000 miles.
Mfg Campaign: 11526148
Recall Date: Jun 9, 2023
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the air conditioning blower motor occasionally failed to operate as needed. On other occasions, the blower motor randomly turned off and on while driving over bumps in the roadway. The vehicle was taken to the local mechanic who diagnosed that the blower motor and blower motor wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were contacted regarding the failure and a service appointment was scheduled. The contact was concerned that the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) repair included the replacement of the blower motor but did not include the repair of the faulty wiring harness. The failure mileage was 84,000.
Corrective Action:
The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the air conditioning blower motor occasionally failed to operate as needed. On other occasions, the blower motor randomly turned off and on while driving over bumps in the roadway. The vehicle was taken to the local mechanic who diagnosed that the blower motor and blower motor wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were contacted regarding the failure and a service appointment was scheduled. The contact was concerned that the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) repair included the replacement of the blower motor but did not include the repair of the faulty wiring harness. The failure mileage was 84,000.
Additional Notes:
The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the air conditioning blower motor occasionally failed to operate as needed. On other occasions, the blower motor randomly turned off and on while driving over bumps in the roadway. The vehicle was taken to the local mechanic who diagnosed that the blower motor and blower motor wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were contacted regarding the failure and a service appointment was scheduled. The contact was concerned that the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) repair included the replacement of the blower motor but did not include the repair of the faulty wiring harness. The failure mileage was 84,000.
Mfg Campaign: 11525988
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the air conditioning blower motor occasionally failed to operate as needed. On other occasions, the blower motor randomly turned off and on while driving over bumps in the roadway. The vehicle was taken to the local mechanic who diagnosed that the blower motor and blower motor wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were contacted regarding the failure and a service appointment was scheduled. The contact was concerned that the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) repair included the replacement of the blower motor but did not include the repair of the faulty wiring harness. The failure mileage was 84,000.
Corrective Action:
The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the air conditioning blower motor occasionally failed to operate as needed. On other occasions, the blower motor randomly turned off and on while driving over bumps in the roadway. The vehicle was taken to the local mechanic who diagnosed that the blower motor and blower motor wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were contacted regarding the failure and a service appointment was scheduled. The contact was concerned that the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) repair included the replacement of the blower motor but did not include the repair of the faulty wiring harness. The failure mileage was 84,000.
Additional Notes:
The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the air conditioning blower motor occasionally failed to operate as needed. On other occasions, the blower motor randomly turned off and on while driving over bumps in the roadway. The vehicle was taken to the local mechanic who diagnosed that the blower motor and blower motor wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were contacted regarding the failure and a service appointment was scheduled. The contact was concerned that the NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) repair included the replacement of the blower motor but did not include the repair of the faulty wiring harness. The failure mileage was 84,000.
Mfg Campaign: 11525988
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While travelling on highway uphill around 60 mph in heavy traffic, vehicle lost all power and went to idle. I had to maneuver 3 lanes to reach shoulder. Wrench icon showed on dash. Restarted engine and code cleared and had power again. It happened 4 more times over next 2 months then gave P2112 code. Research showed to replace throttle body which I did. Now doing some watchful waiting to see if it reoccurs. I believe this is a safety gap that requires a recall and a redesign of the logic to prevent the disabling the power train all the way back to idle.
Corrective Action:
While travelling on highway uphill around 60 mph in heavy traffic, vehicle lost all power and went to idle. I had to maneuver 3 lanes to reach shoulder. Wrench icon showed on dash. Restarted engine and code cleared and had power again. It happened 4 more times over next 2 months then gave P2112 code. Research showed to replace throttle body which I did. Now doing some watchful waiting to see if it reoccurs. I believe this is a safety gap that requires a recall and a redesign of the logic to prevent the disabling the power train all the way back to idle.
Additional Notes:
While travelling on highway uphill around 60 mph in heavy traffic, vehicle lost all power and went to idle. I had to maneuver 3 lanes to reach shoulder. Wrench icon showed on dash. Restarted engine and code cleared and had power again. It happened 4 more times over next 2 months then gave P2112 code. Research showed to replace throttle body which I did. Now doing some watchful waiting to see if it reoccurs. I believe this is a safety gap that requires a recall and a redesign of the logic to prevent the disabling the power train all the way back to idle.
Mfg Campaign: 11523404
Recall Date: May 23, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On May 15, 2023, our 2017 Ford Expedition rolled while in Park and unattended. It had been parked for approx. 2-1/2 hours before rolling down our inclined driveway. It collided with our granite mailbox post, snapping it off. Thankfully, no one was hurt, however, the vehicle suffered significant damage.
Corrective Action:
On May 15, 2023, our 2017 Ford Expedition rolled while in Park and unattended. It had been parked for approx. 2-1/2 hours before rolling down our inclined driveway. It collided with our granite mailbox post, snapping it off. Thankfully, no one was hurt, however, the vehicle suffered significant damage.
Additional Notes:
On May 15, 2023, our 2017 Ford Expedition rolled while in Park and unattended. It had been parked for approx. 2-1/2 hours before rolling down our inclined driveway. It collided with our granite mailbox post, snapping it off. Thankfully, no one was hurt, however, the vehicle suffered significant damage.
Mfg Campaign: 11522979
Recall Date: May 20, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Aug 26,2022 Manufacturer Recall Number22S56 NHTSA Recall Number22V648 Recall StatusRecall Incomplete May 17, 2023 This recall was first issued on August 26, 2022. It has been 10 months and nothing has been done to fix this problem with the climate control. My front air conditioner goes off more frequently now. I transport my grandchildren to and from school and activities often. Please tell me how I can get this problem fixed as soon as possible. Sincerely, [XXX] Summary ON YOUR VEHICLE, THE CLIMATE CONTROL FRONT BLOWER MOTOR MAY OVERHEAT, POTENTIALLY RESULTING IN AN INTERIOR FIRE WHILE THE VEHICLE IS ON Safety Risk AN INTERIOR VEHICLE FIRE CAN INCREASE THE RISK OF PERSONAL INJURY AND VEHICLE DAMAGE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Aug 26,2022 Manufacturer Recall Number22S56 NHTSA Recall Number22V648 Recall StatusRecall Incomplete May 17, 2023 This recall was first issued on August 26, 2022. It has been 10 months and nothing has been done to fix this problem with the climate control. My front air conditioner goes off more frequently now. I transport my grandchildren to and from school and activities often. Please tell me how I can get this problem fixed as soon as possible. Sincerely, [XXX] Summary ON YOUR VEHICLE, THE CLIMATE CONTROL FRONT BLOWER MOTOR MAY OVERHEAT, POTENTIALLY RESULTING IN AN INTERIOR FIRE WHILE THE VEHICLE IS ON Safety Risk AN INTERIOR VEHICLE FIRE CAN INCREASE THE RISK OF PERSONAL INJURY AND VEHICLE DAMAGE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Aug 26,2022 Manufacturer Recall Number22S56 NHTSA Recall Number22V648 Recall StatusRecall Incomplete May 17, 2023 This recall was first issued on August 26, 2022. It has been 10 months and nothing has been done to fix this problem with the climate control. My front air conditioner goes off more frequently now. I transport my grandchildren to and from school and activities often. Please tell me how I can get this problem fixed as soon as possible. Sincerely, [XXX] Summary ON YOUR VEHICLE, THE CLIMATE CONTROL FRONT BLOWER MOTOR MAY OVERHEAT, POTENTIALLY RESULTING IN AN INTERIOR FIRE WHILE THE VEHICLE IS ON Safety Risk AN INTERIOR VEHICLE FIRE CAN INCREASE THE RISK OF PERSONAL INJURY AND VEHICLE DAMAGE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11522555
Recall Date: May 17, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Ford Expedition. The contact stated while driving 50 MPH, the low brake fluid message flashed on the instrument panel. As the contact attempted to depress the brake pedal, the pedal depressed to the floorboard. Due to the failure, the contact applied the parking brake and pulled off to the shoulder. As traffic cleared, the contact pulled into the parking lot of his employment where the vehicle parked. The manufacturer was notified of the failure, and the contact was informed that there were no open recalls or warranty on the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulics) which he linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 123,000.
Corrective Action:
The contact owns a 2017 Ford Expedition. The contact stated while driving 50 MPH, the low brake fluid message flashed on the instrument panel. As the contact attempted to depress the brake pedal, the pedal depressed to the floorboard. Due to the failure, the contact applied the parking brake and pulled off to the shoulder. As traffic cleared, the contact pulled into the parking lot of his employment where the vehicle parked. The manufacturer was notified of the failure, and the contact was informed that there were no open recalls or warranty on the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulics) which he linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 123,000.
Additional Notes:
The contact owns a 2017 Ford Expedition. The contact stated while driving 50 MPH, the low brake fluid message flashed on the instrument panel. As the contact attempted to depress the brake pedal, the pedal depressed to the floorboard. Due to the failure, the contact applied the parking brake and pulled off to the shoulder. As traffic cleared, the contact pulled into the parking lot of his employment where the vehicle parked. The manufacturer was notified of the failure, and the contact was informed that there were no open recalls or warranty on the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulics) which he linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 123,000.
Mfg Campaign: 11520887
Recall Date: May 8, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNKNOWN There is no part to fix the recall on my truck, it is still "incomplete". Has been on recall since August 2022
Corrective Action:
UNKNOWN There is no part to fix the recall on my truck, it is still "incomplete". Has been on recall since August 2022
Additional Notes:
UNKNOWN There is no part to fix the recall on my truck, it is still "incomplete". Has been on recall since August 2022
Mfg Campaign: 11520902
Recall Date: May 8, 2023
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle
Corrective Action:
March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle
Additional Notes:
March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle
Mfg Campaign: 11520796
Recall Date: May 7, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle
Corrective Action:
March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle
Additional Notes:
March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle
Mfg Campaign: 11520796
Recall Date: May 7, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle
Corrective Action:
March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle
Additional Notes:
March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle
Mfg Campaign: 11520796
Recall Date: May 7, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
The factory Ford lug nuts have "swollen" so that the 2 piece "cap" has detached from the actual nut preventing me from removal or properly tightening the lug nut to the wheel. In the even of a flat tire, this would be impossible to change along the highway.
Corrective Action:
The factory Ford lug nuts have "swollen" so that the 2 piece "cap" has detached from the actual nut preventing me from removal or properly tightening the lug nut to the wheel. In the even of a flat tire, this would be impossible to change along the highway.
Additional Notes:
The factory Ford lug nuts have "swollen" so that the 2 piece "cap" has detached from the actual nut preventing me from removal or properly tightening the lug nut to the wheel. In the even of a flat tire, this would be impossible to change along the highway.
Mfg Campaign: 11519733
Recall Date: May 1, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The faulty blow motor is has caused the pigtail and resistor wires to melt and the dealership wants to charge for repairing that even though they have melted due to the faulty blower motor .
Corrective Action:
The faulty blow motor is has caused the pigtail and resistor wires to melt and the dealership wants to charge for repairing that even though they have melted due to the faulty blower motor .
Additional Notes:
The faulty blow motor is has caused the pigtail and resistor wires to melt and the dealership wants to charge for repairing that even though they have melted due to the faulty blower motor .
Mfg Campaign: 11519162
Recall Date: Apr 26, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Expedition. The contact stated that while driving at various speeds, the vehicle jerked and then stalled. The transmission, check engine, and several unknown warning lights were illuminated. The contact turned off and restarted the vehicle to correct the failure. The contact's husband diagnosed the vehicle and retrieved DTC: P0720 (Output Speed Sensor). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and was advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 190,000.
Corrective Action:
The contact owns a 2017 Ford Expedition. The contact stated that while driving at various speeds, the vehicle jerked and then stalled. The transmission, check engine, and several unknown warning lights were illuminated. The contact turned off and restarted the vehicle to correct the failure. The contact's husband diagnosed the vehicle and retrieved DTC: P0720 (Output Speed Sensor). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and was advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 190,000.
Additional Notes:
The contact owns a 2017 Ford Expedition. The contact stated that while driving at various speeds, the vehicle jerked and then stalled. The transmission, check engine, and several unknown warning lights were illuminated. The contact turned off and restarted the vehicle to correct the failure. The contact's husband diagnosed the vehicle and retrieved DTC: P0720 (Output Speed Sensor). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and was advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 190,000.
Mfg Campaign: 11518681
Recall Date: Apr 24, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
while driving on the 58 freeway in the fast lane amongst semi trucks my expedition lost power and had no acceleration, i was forced to the left shoulder of the freeway putting my family and i in danger. while stopped i had no response from my gas peddle but the engine was still on and a wrench appeared on my dash lights. i turned off the car and when i restarted it the car worked again and the wrench was gone. very very very dangerous
Corrective Action:
while driving on the 58 freeway in the fast lane amongst semi trucks my expedition lost power and had no acceleration, i was forced to the left shoulder of the freeway putting my family and i in danger. while stopped i had no response from my gas peddle but the engine was still on and a wrench appeared on my dash lights. i turned off the car and when i restarted it the car worked again and the wrench was gone. very very very dangerous
Additional Notes:
while driving on the 58 freeway in the fast lane amongst semi trucks my expedition lost power and had no acceleration, i was forced to the left shoulder of the freeway putting my family and i in danger. while stopped i had no response from my gas peddle but the engine was still on and a wrench appeared on my dash lights. i turned off the car and when i restarted it the car worked again and the wrench was gone. very very very dangerous
Mfg Campaign: 11518697
Recall Date: Apr 24, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury