Complaints & Recalls
Official Safety Recalls - Important!
61 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 F-150, Expedition, and Lincoln Navigator vehicles. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 888-275-9171) or go to www.safercar.gov.
Mfg Campaign: 25S37
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Lincoln Navigator, and Ford Expedition vehicles. The second row center seat track assemblies may be missing one or both of the J-Channel reinforcement brackets, possibly allowing the seat to move in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S37
Recall Date: Nov 14, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition, F-150, and Lincoln Navigator vehicles equipped with 3.5L GTDI V6 engines. These vehicles have high pressure fuel pump assemblies with welds that can fracture, which may cause an oil or fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S17
Recall Date: Jun 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-650 and F-750 vehicles equipped with 6-speed automatic transmissions and 2018 Ford F-150 and Expedition vehicles equipped with 10-speed automatic transmissions (excluding Expedition vehicles with a Rotary Gear Shift Dial on the console). The gear shift cable clip may not be properly seated, allowing the transmission to be in a different gear than indicated by the gear shift lever position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S10
Recall Date: Apr 4, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford F-150 and 2018 Ford Expedition and Mustang and Lincoln Navigator vehicles equipped with 10-speed automatic transmissions. A roll pin may not have been installed in the transmission, potentially causing a loss of the "Park" function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S09
Recall Date: Apr 4, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition and Lincoln Navigator vehicles. The second row window control modules may intermittently stop the movement of the power window. If something, such as a finger, is pinched by the window glass, the stopped window control module may prevent the window from automatically reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C01
Recall Date: Jan 16, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Expedition vehicles. The second row outboard seats may have excessive forward adjustment capability and/or may have an improperly installed bolt that secures the seat back to the seat base. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints", number 207, "Seating Systems", and number 210, "Seat Belt Anchorage System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C20
Recall Date: Dec 1, 2017
Consumer Complaints
396 ComplaintsFord Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
SPEEDOMETER IS READING INCORRECTLY, DOES NOT MATCH GPS REPORTED SPEED OR THE PLAY PLACE OFFICERS SPEED WHEN HE CLOCKED ME GOING 13 MILES AN HOUR OVER THE SPEED MY ADAPTIVE CRUISE WAS SET AT. CRUISE CONTROL WAS SET AT 76 MILES AN HOUR AND MY PHONE WAS NOT ON THE GAS, THE GPS ON MY MAP APPLICATION SHOWED I WAS GOING 87 MILES AN HOUR AND THAT IS THE SPEED THE POLICE OFFICER NOTED AS WELL.
Corrective Action:
SPEEDOMETER IS READING INCORRECTLY, DOES NOT MATCH GPS REPORTED SPEED OR THE PLAY PLACE OFFICERS SPEED WHEN HE CLOCKED ME GOING 13 MILES AN HOUR OVER THE SPEED MY ADAPTIVE CRUISE WAS SET AT. CRUISE CONTROL WAS SET AT 76 MILES AN HOUR AND MY PHONE WAS NOT ON THE GAS, THE GPS ON MY MAP APPLICATION SHOWED I WAS GOING 87 MILES AN HOUR AND THAT IS THE SPEED THE POLICE OFFICER NOTED AS WELL.
Additional Notes:
SPEEDOMETER IS READING INCORRECTLY, DOES NOT MATCH GPS REPORTED SPEED OR THE PLAY PLACE OFFICERS SPEED WHEN HE CLOCKED ME GOING 13 MILES AN HOUR OVER THE SPEED MY ADAPTIVE CRUISE WAS SET AT. CRUISE CONTROL WAS SET AT 76 MILES AN HOUR AND MY PHONE WAS NOT ON THE GAS, THE GPS ON MY MAP APPLICATION SHOWED I WAS GOING 87 MILES AN HOUR AND THAT IS THE SPEED THE POLICE OFFICER NOTED AS WELL.
Mfg Campaign: 11221855
Recall Date: Jun 22, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE CONTACT DISCONNECTED THE BATTERY. ALSO, THE RUNNING BOARDS FAILED TO RETRACT AND THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT. THE CONTACT STATED THAT THE DRIVE CONTROL MALFUNCTION SERVICE REQUESTED, HILL DESCENT FAULT, ELECTRONIC LIMITED SLIP DIFFERENTIAL, REDUCED TORQUE, DRIVE CONTROL, PRE COLLISION ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818) AND SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR, FAIRBANKS, AK 99701, (907) 459-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE RESET AND THE STEERING WHEEL NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21880081. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE CONTACT DISCONNECTED THE BATTERY. ALSO, THE RUNNING BOARDS FAILED TO RETRACT AND THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT. THE CONTACT STATED THAT THE DRIVE CONTROL MALFUNCTION SERVICE REQUESTED, HILL DESCENT FAULT, ELECTRONIC LIMITED SLIP DIFFERENTIAL, REDUCED TORQUE, DRIVE CONTROL, PRE COLLISION ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818) AND SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR, FAIRBANKS, AK 99701, (907) 459-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE RESET AND THE STEERING WHEEL NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21880081. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE CONTACT DISCONNECTED THE BATTERY. ALSO, THE RUNNING BOARDS FAILED TO RETRACT AND THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT. THE CONTACT STATED THAT THE DRIVE CONTROL MALFUNCTION SERVICE REQUESTED, HILL DESCENT FAULT, ELECTRONIC LIMITED SLIP DIFFERENTIAL, REDUCED TORQUE, DRIVE CONTROL, PRE COLLISION ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818) AND SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR, FAIRBANKS, AK 99701, (907) 459-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE RESET AND THE STEERING WHEEL NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21880081. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Mfg Campaign: 11221265
Recall Date: Jun 19, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE CONTACT DISCONNECTED THE BATTERY. ALSO, THE RUNNING BOARDS FAILED TO RETRACT AND THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT. THE CONTACT STATED THAT THE DRIVE CONTROL MALFUNCTION SERVICE REQUESTED, HILL DESCENT FAULT, ELECTRONIC LIMITED SLIP DIFFERENTIAL, REDUCED TORQUE, DRIVE CONTROL, PRE COLLISION ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818) AND SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR, FAIRBANKS, AK 99701, (907) 459-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE RESET AND THE STEERING WHEEL NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21880081. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE CONTACT DISCONNECTED THE BATTERY. ALSO, THE RUNNING BOARDS FAILED TO RETRACT AND THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT. THE CONTACT STATED THAT THE DRIVE CONTROL MALFUNCTION SERVICE REQUESTED, HILL DESCENT FAULT, ELECTRONIC LIMITED SLIP DIFFERENTIAL, REDUCED TORQUE, DRIVE CONTROL, PRE COLLISION ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818) AND SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR, FAIRBANKS, AK 99701, (907) 459-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE RESET AND THE STEERING WHEEL NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21880081. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE CONTACT DISCONNECTED THE BATTERY. ALSO, THE RUNNING BOARDS FAILED TO RETRACT AND THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT. THE CONTACT STATED THAT THE DRIVE CONTROL MALFUNCTION SERVICE REQUESTED, HILL DESCENT FAULT, ELECTRONIC LIMITED SLIP DIFFERENTIAL, REDUCED TORQUE, DRIVE CONTROL, PRE COLLISION ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818) AND SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR, FAIRBANKS, AK 99701, (907) 459-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE RESET AND THE STEERING WHEEL NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21880081. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Mfg Campaign: 11221265
Recall Date: Jun 19, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE CONTACT DISCONNECTED THE BATTERY. ALSO, THE RUNNING BOARDS FAILED TO RETRACT AND THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT. THE CONTACT STATED THAT THE DRIVE CONTROL MALFUNCTION SERVICE REQUESTED, HILL DESCENT FAULT, ELECTRONIC LIMITED SLIP DIFFERENTIAL, REDUCED TORQUE, DRIVE CONTROL, PRE COLLISION ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818) AND SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR, FAIRBANKS, AK 99701, (907) 459-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE RESET AND THE STEERING WHEEL NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21880081. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE CONTACT DISCONNECTED THE BATTERY. ALSO, THE RUNNING BOARDS FAILED TO RETRACT AND THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT. THE CONTACT STATED THAT THE DRIVE CONTROL MALFUNCTION SERVICE REQUESTED, HILL DESCENT FAULT, ELECTRONIC LIMITED SLIP DIFFERENTIAL, REDUCED TORQUE, DRIVE CONTROL, PRE COLLISION ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818) AND SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR, FAIRBANKS, AK 99701, (907) 459-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE RESET AND THE STEERING WHEEL NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21880081. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE CONTACT DISCONNECTED THE BATTERY. ALSO, THE RUNNING BOARDS FAILED TO RETRACT AND THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT. THE CONTACT STATED THAT THE DRIVE CONTROL MALFUNCTION SERVICE REQUESTED, HILL DESCENT FAULT, ELECTRONIC LIMITED SLIP DIFFERENTIAL, REDUCED TORQUE, DRIVE CONTROL, PRE COLLISION ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818) AND SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR, FAIRBANKS, AK 99701, (907) 459-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE RESET AND THE STEERING WHEEL NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21880081. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Mfg Campaign: 11221265
Recall Date: Jun 19, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TAKATA RECALL. ON 4/29/19 THE 2ND ROW MIDDLE SEAT BELT WAS REPLACED AFTER HAVING BEEN IN THE SHOP 2X FOR DIAGNOSIS. IT WOULD NOT RELEASE OUT TO BUCKLE. IT KEPT SNAGGING ON ITSELF INSIDE. ON 6/11/19 THE VEHICLE WAS TAKEN IN TO BE DIAGNOSED FOR BAD STRUT. TURNS OUT 3 OF THE 4 WERE BAD AND NEED REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE 4TH STRUT EVEN THOUGH SHE STATED ITS BEEN A BIG PROBLEM LATELY. ALSO THE LIFT GATE WAS INSPECTED AS IT OPENS AND CLOSES ON ITS OWN PERIODICALLY. THEY COULD NOT GET THE LIFT GATE TO RECREATE THE PROBLEM AND SINCE THE VEHICLE DIDNT THROW A CODE FOR IT THEY CANT DO ANYTHING ABOUT IT. I HAVE AN APPOINTMENT FOR 6/19/19 TO HAVE THE 3 STRUTS REPLACED AND THE LIFT GATE CHECKED AGAIN.
Corrective Action:
TAKATA RECALL. ON 4/29/19 THE 2ND ROW MIDDLE SEAT BELT WAS REPLACED AFTER HAVING BEEN IN THE SHOP 2X FOR DIAGNOSIS. IT WOULD NOT RELEASE OUT TO BUCKLE. IT KEPT SNAGGING ON ITSELF INSIDE. ON 6/11/19 THE VEHICLE WAS TAKEN IN TO BE DIAGNOSED FOR BAD STRUT. TURNS OUT 3 OF THE 4 WERE BAD AND NEED REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE 4TH STRUT EVEN THOUGH SHE STATED ITS BEEN A BIG PROBLEM LATELY. ALSO THE LIFT GATE WAS INSPECTED AS IT OPENS AND CLOSES ON ITS OWN PERIODICALLY. THEY COULD NOT GET THE LIFT GATE TO RECREATE THE PROBLEM AND SINCE THE VEHICLE DIDNT THROW A CODE FOR IT THEY CANT DO ANYTHING ABOUT IT. I HAVE AN APPOINTMENT FOR 6/19/19 TO HAVE THE 3 STRUTS REPLACED AND THE LIFT GATE CHECKED AGAIN.
Additional Notes:
TAKATA RECALL. ON 4/29/19 THE 2ND ROW MIDDLE SEAT BELT WAS REPLACED AFTER HAVING BEEN IN THE SHOP 2X FOR DIAGNOSIS. IT WOULD NOT RELEASE OUT TO BUCKLE. IT KEPT SNAGGING ON ITSELF INSIDE. ON 6/11/19 THE VEHICLE WAS TAKEN IN TO BE DIAGNOSED FOR BAD STRUT. TURNS OUT 3 OF THE 4 WERE BAD AND NEED REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE 4TH STRUT EVEN THOUGH SHE STATED ITS BEEN A BIG PROBLEM LATELY. ALSO THE LIFT GATE WAS INSPECTED AS IT OPENS AND CLOSES ON ITS OWN PERIODICALLY. THEY COULD NOT GET THE LIFT GATE TO RECREATE THE PROBLEM AND SINCE THE VEHICLE DIDNT THROW A CODE FOR IT THEY CANT DO ANYTHING ABOUT IT. I HAVE AN APPOINTMENT FOR 6/19/19 TO HAVE THE 3 STRUTS REPLACED AND THE LIFT GATE CHECKED AGAIN.
Mfg Campaign: 11220048
Recall Date: Jun 14, 2019
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
TAKATA RECALL. ON 4/29/19 THE 2ND ROW MIDDLE SEAT BELT WAS REPLACED AFTER HAVING BEEN IN THE SHOP 2X FOR DIAGNOSIS. IT WOULD NOT RELEASE OUT TO BUCKLE. IT KEPT SNAGGING ON ITSELF INSIDE. ON 6/11/19 THE VEHICLE WAS TAKEN IN TO BE DIAGNOSED FOR BAD STRUT. TURNS OUT 3 OF THE 4 WERE BAD AND NEED REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE 4TH STRUT EVEN THOUGH SHE STATED ITS BEEN A BIG PROBLEM LATELY. ALSO THE LIFT GATE WAS INSPECTED AS IT OPENS AND CLOSES ON ITS OWN PERIODICALLY. THEY COULD NOT GET THE LIFT GATE TO RECREATE THE PROBLEM AND SINCE THE VEHICLE DIDNT THROW A CODE FOR IT THEY CANT DO ANYTHING ABOUT IT. I HAVE AN APPOINTMENT FOR 6/19/19 TO HAVE THE 3 STRUTS REPLACED AND THE LIFT GATE CHECKED AGAIN.
Corrective Action:
TAKATA RECALL. ON 4/29/19 THE 2ND ROW MIDDLE SEAT BELT WAS REPLACED AFTER HAVING BEEN IN THE SHOP 2X FOR DIAGNOSIS. IT WOULD NOT RELEASE OUT TO BUCKLE. IT KEPT SNAGGING ON ITSELF INSIDE. ON 6/11/19 THE VEHICLE WAS TAKEN IN TO BE DIAGNOSED FOR BAD STRUT. TURNS OUT 3 OF THE 4 WERE BAD AND NEED REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE 4TH STRUT EVEN THOUGH SHE STATED ITS BEEN A BIG PROBLEM LATELY. ALSO THE LIFT GATE WAS INSPECTED AS IT OPENS AND CLOSES ON ITS OWN PERIODICALLY. THEY COULD NOT GET THE LIFT GATE TO RECREATE THE PROBLEM AND SINCE THE VEHICLE DIDNT THROW A CODE FOR IT THEY CANT DO ANYTHING ABOUT IT. I HAVE AN APPOINTMENT FOR 6/19/19 TO HAVE THE 3 STRUTS REPLACED AND THE LIFT GATE CHECKED AGAIN.
Additional Notes:
TAKATA RECALL. ON 4/29/19 THE 2ND ROW MIDDLE SEAT BELT WAS REPLACED AFTER HAVING BEEN IN THE SHOP 2X FOR DIAGNOSIS. IT WOULD NOT RELEASE OUT TO BUCKLE. IT KEPT SNAGGING ON ITSELF INSIDE. ON 6/11/19 THE VEHICLE WAS TAKEN IN TO BE DIAGNOSED FOR BAD STRUT. TURNS OUT 3 OF THE 4 WERE BAD AND NEED REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE 4TH STRUT EVEN THOUGH SHE STATED ITS BEEN A BIG PROBLEM LATELY. ALSO THE LIFT GATE WAS INSPECTED AS IT OPENS AND CLOSES ON ITS OWN PERIODICALLY. THEY COULD NOT GET THE LIFT GATE TO RECREATE THE PROBLEM AND SINCE THE VEHICLE DIDNT THROW A CODE FOR IT THEY CANT DO ANYTHING ABOUT IT. I HAVE AN APPOINTMENT FOR 6/19/19 TO HAVE THE 3 STRUTS REPLACED AND THE LIFT GATE CHECKED AGAIN.
Mfg Campaign: 11220048
Recall Date: Jun 14, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TAKATA RECALL. ON 4/29/19 THE 2ND ROW MIDDLE SEAT BELT WAS REPLACED AFTER HAVING BEEN IN THE SHOP 2X FOR DIAGNOSIS. IT WOULD NOT RELEASE OUT TO BUCKLE. IT KEPT SNAGGING ON ITSELF INSIDE. ON 6/11/19 THE VEHICLE WAS TAKEN IN TO BE DIAGNOSED FOR BAD STRUT. TURNS OUT 3 OF THE 4 WERE BAD AND NEED REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE 4TH STRUT EVEN THOUGH SHE STATED ITS BEEN A BIG PROBLEM LATELY. ALSO THE LIFT GATE WAS INSPECTED AS IT OPENS AND CLOSES ON ITS OWN PERIODICALLY. THEY COULD NOT GET THE LIFT GATE TO RECREATE THE PROBLEM AND SINCE THE VEHICLE DIDNT THROW A CODE FOR IT THEY CANT DO ANYTHING ABOUT IT. I HAVE AN APPOINTMENT FOR 6/19/19 TO HAVE THE 3 STRUTS REPLACED AND THE LIFT GATE CHECKED AGAIN.
Corrective Action:
TAKATA RECALL. ON 4/29/19 THE 2ND ROW MIDDLE SEAT BELT WAS REPLACED AFTER HAVING BEEN IN THE SHOP 2X FOR DIAGNOSIS. IT WOULD NOT RELEASE OUT TO BUCKLE. IT KEPT SNAGGING ON ITSELF INSIDE. ON 6/11/19 THE VEHICLE WAS TAKEN IN TO BE DIAGNOSED FOR BAD STRUT. TURNS OUT 3 OF THE 4 WERE BAD AND NEED REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE 4TH STRUT EVEN THOUGH SHE STATED ITS BEEN A BIG PROBLEM LATELY. ALSO THE LIFT GATE WAS INSPECTED AS IT OPENS AND CLOSES ON ITS OWN PERIODICALLY. THEY COULD NOT GET THE LIFT GATE TO RECREATE THE PROBLEM AND SINCE THE VEHICLE DIDNT THROW A CODE FOR IT THEY CANT DO ANYTHING ABOUT IT. I HAVE AN APPOINTMENT FOR 6/19/19 TO HAVE THE 3 STRUTS REPLACED AND THE LIFT GATE CHECKED AGAIN.
Additional Notes:
TAKATA RECALL. ON 4/29/19 THE 2ND ROW MIDDLE SEAT BELT WAS REPLACED AFTER HAVING BEEN IN THE SHOP 2X FOR DIAGNOSIS. IT WOULD NOT RELEASE OUT TO BUCKLE. IT KEPT SNAGGING ON ITSELF INSIDE. ON 6/11/19 THE VEHICLE WAS TAKEN IN TO BE DIAGNOSED FOR BAD STRUT. TURNS OUT 3 OF THE 4 WERE BAD AND NEED REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE 4TH STRUT EVEN THOUGH SHE STATED ITS BEEN A BIG PROBLEM LATELY. ALSO THE LIFT GATE WAS INSPECTED AS IT OPENS AND CLOSES ON ITS OWN PERIODICALLY. THEY COULD NOT GET THE LIFT GATE TO RECREATE THE PROBLEM AND SINCE THE VEHICLE DIDNT THROW A CODE FOR IT THEY CANT DO ANYTHING ABOUT IT. I HAVE AN APPOINTMENT FOR 6/19/19 TO HAVE THE 3 STRUTS REPLACED AND THE LIFT GATE CHECKED AGAIN.
Mfg Campaign: 11220048
Recall Date: Jun 14, 2019
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FOLLOWING COMPUTER ISSUES THAT CAUSED THE FOLLOWING: BAD STEERING SENSOR (PLAY IN THE STEERING), TRACTION CONTROL WARNING, HILL DECENT WARNING, RUNNING BOARDS NOT WORKING, FORD SYNC FREEZING: RADIO, TEMP, BACK UP CAMERAS, PHONE NOT WORKING. MONITOR TURNS OFF AND ON WHILE DRIVING. MONITOR WILL NOT TURN OFF WHEN CAR PARKED.
Corrective Action:
FOLLOWING COMPUTER ISSUES THAT CAUSED THE FOLLOWING: BAD STEERING SENSOR (PLAY IN THE STEERING), TRACTION CONTROL WARNING, HILL DECENT WARNING, RUNNING BOARDS NOT WORKING, FORD SYNC FREEZING: RADIO, TEMP, BACK UP CAMERAS, PHONE NOT WORKING. MONITOR TURNS OFF AND ON WHILE DRIVING. MONITOR WILL NOT TURN OFF WHEN CAR PARKED.
Additional Notes:
FOLLOWING COMPUTER ISSUES THAT CAUSED THE FOLLOWING: BAD STEERING SENSOR (PLAY IN THE STEERING), TRACTION CONTROL WARNING, HILL DECENT WARNING, RUNNING BOARDS NOT WORKING, FORD SYNC FREEZING: RADIO, TEMP, BACK UP CAMERAS, PHONE NOT WORKING. MONITOR TURNS OFF AND ON WHILE DRIVING. MONITOR WILL NOT TURN OFF WHEN CAR PARKED.
Mfg Campaign: 11219485
Recall Date: Jun 12, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FOLLOWING COMPUTER ISSUES THAT CAUSED THE FOLLOWING: BAD STEERING SENSOR (PLAY IN THE STEERING), TRACTION CONTROL WARNING, HILL DECENT WARNING, RUNNING BOARDS NOT WORKING, FORD SYNC FREEZING: RADIO, TEMP, BACK UP CAMERAS, PHONE NOT WORKING. MONITOR TURNS OFF AND ON WHILE DRIVING. MONITOR WILL NOT TURN OFF WHEN CAR PARKED.
Corrective Action:
FOLLOWING COMPUTER ISSUES THAT CAUSED THE FOLLOWING: BAD STEERING SENSOR (PLAY IN THE STEERING), TRACTION CONTROL WARNING, HILL DECENT WARNING, RUNNING BOARDS NOT WORKING, FORD SYNC FREEZING: RADIO, TEMP, BACK UP CAMERAS, PHONE NOT WORKING. MONITOR TURNS OFF AND ON WHILE DRIVING. MONITOR WILL NOT TURN OFF WHEN CAR PARKED.
Additional Notes:
FOLLOWING COMPUTER ISSUES THAT CAUSED THE FOLLOWING: BAD STEERING SENSOR (PLAY IN THE STEERING), TRACTION CONTROL WARNING, HILL DECENT WARNING, RUNNING BOARDS NOT WORKING, FORD SYNC FREEZING: RADIO, TEMP, BACK UP CAMERAS, PHONE NOT WORKING. MONITOR TURNS OFF AND ON WHILE DRIVING. MONITOR WILL NOT TURN OFF WHEN CAR PARKED.
Mfg Campaign: 11219485
Recall Date: Jun 12, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
FOLLOWING COMPUTER ISSUES THAT CAUSED THE FOLLOWING: BAD STEERING SENSOR (PLAY IN THE STEERING), TRACTION CONTROL WARNING, HILL DECENT WARNING, RUNNING BOARDS NOT WORKING, FORD SYNC FREEZING: RADIO, TEMP, BACK UP CAMERAS, PHONE NOT WORKING. MONITOR TURNS OFF AND ON WHILE DRIVING. MONITOR WILL NOT TURN OFF WHEN CAR PARKED.
Corrective Action:
FOLLOWING COMPUTER ISSUES THAT CAUSED THE FOLLOWING: BAD STEERING SENSOR (PLAY IN THE STEERING), TRACTION CONTROL WARNING, HILL DECENT WARNING, RUNNING BOARDS NOT WORKING, FORD SYNC FREEZING: RADIO, TEMP, BACK UP CAMERAS, PHONE NOT WORKING. MONITOR TURNS OFF AND ON WHILE DRIVING. MONITOR WILL NOT TURN OFF WHEN CAR PARKED.
Additional Notes:
FOLLOWING COMPUTER ISSUES THAT CAUSED THE FOLLOWING: BAD STEERING SENSOR (PLAY IN THE STEERING), TRACTION CONTROL WARNING, HILL DECENT WARNING, RUNNING BOARDS NOT WORKING, FORD SYNC FREEZING: RADIO, TEMP, BACK UP CAMERAS, PHONE NOT WORKING. MONITOR TURNS OFF AND ON WHILE DRIVING. MONITOR WILL NOT TURN OFF WHEN CAR PARKED.
Mfg Campaign: 11219485
Recall Date: Jun 12, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT LEASED A 2018 FORD EXPEDITION. THE CONTACT STATED THAT WHILE HIS SPOUSE WAS DRIVING THE VEHICLE AT 10-15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP. THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES SUSTAINED BY EITHER DRIVERS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN FROM THE SCENE TO THE RESIDENCE. THE CONTACT STATED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE TO THE RESIDENCE, THE BRAKE PEDAL WAS DEPRESSED SEVERAL TIMES AND WENT TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO BILL BROWN FORD LOCATED AT 32222 PLYMOUTH RD, LIVONIA, MI 48150, (734) 399-4244, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED IN THE FOUR MONTHS SINCE THE CRASH, THE VEHICLE HAD REMAINED AT THE DEALER DUE TO THE ABS MODULE AND SOFTWARE NOT BEING AVAILABLE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. CASE NUMBER: 21685353. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT LEASED A 2018 FORD EXPEDITION. THE CONTACT STATED THAT WHILE HIS SPOUSE WAS DRIVING THE VEHICLE AT 10-15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP. THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES SUSTAINED BY EITHER DRIVERS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN FROM THE SCENE TO THE RESIDENCE. THE CONTACT STATED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE TO THE RESIDENCE, THE BRAKE PEDAL WAS DEPRESSED SEVERAL TIMES AND WENT TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO BILL BROWN FORD LOCATED AT 32222 PLYMOUTH RD, LIVONIA, MI 48150, (734) 399-4244, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED IN THE FOUR MONTHS SINCE THE CRASH, THE VEHICLE HAD REMAINED AT THE DEALER DUE TO THE ABS MODULE AND SOFTWARE NOT BEING AVAILABLE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. CASE NUMBER: 21685353. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT LEASED A 2018 FORD EXPEDITION. THE CONTACT STATED THAT WHILE HIS SPOUSE WAS DRIVING THE VEHICLE AT 10-15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP. THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES SUSTAINED BY EITHER DRIVERS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN FROM THE SCENE TO THE RESIDENCE. THE CONTACT STATED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE TO THE RESIDENCE, THE BRAKE PEDAL WAS DEPRESSED SEVERAL TIMES AND WENT TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO BILL BROWN FORD LOCATED AT 32222 PLYMOUTH RD, LIVONIA, MI 48150, (734) 399-4244, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED IN THE FOUR MONTHS SINCE THE CRASH, THE VEHICLE HAD REMAINED AT THE DEALER DUE TO THE ABS MODULE AND SOFTWARE NOT BEING AVAILABLE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. CASE NUMBER: 21685353. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11219322
Recall Date: Jun 11, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
POOR ILLUMINATION FROM HEADLIGHTS. VISIBILITY AT NIGHT WITH EITHER HIGH OR LOW BEAMS IS UNACCEPTABLE. NOT EASY TO AVOID OBSTACLES LIKE DEER CROSSING THE HIGHWAY, DEBRIS OR OTHER HAZARDS.
Corrective Action:
POOR ILLUMINATION FROM HEADLIGHTS. VISIBILITY AT NIGHT WITH EITHER HIGH OR LOW BEAMS IS UNACCEPTABLE. NOT EASY TO AVOID OBSTACLES LIKE DEER CROSSING THE HIGHWAY, DEBRIS OR OTHER HAZARDS.
Additional Notes:
POOR ILLUMINATION FROM HEADLIGHTS. VISIBILITY AT NIGHT WITH EITHER HIGH OR LOW BEAMS IS UNACCEPTABLE. NOT EASY TO AVOID OBSTACLES LIKE DEER CROSSING THE HIGHWAY, DEBRIS OR OTHER HAZARDS.
Mfg Campaign: 11208980
Recall Date: May 21, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I HAVE A WONDERFUL 2018 FORD EXPEDITION. I LOVE EVERYTHING ABOUT THE CAR, AND EXPECTED I WOULD, BECAUSE I DID RESEARCH BEFORE LEASING IT. THE ONE THING I DIDN'T DO, WHICH I'VE NEVER HAD TO DO IN ALL MY YEARS OF CAR BUYING OR LEASING, IS TEST DRIVE THE CAR AT NIGHTTIME. THE STANDARD HALOGEN HEADLAMPS ARE AWFUL, AND DANGEROUS. I CANNOT SEE ANYTHING. MY GIRLFRIEND ALSO CAN'T SEE ANYTHING WHILE DRIVING THE CAR. I HAVE TAKEN THE CAR TO THE DEALER WHO ASSURED ME THAT EVERYTHING IS FUNCTIONING AS IT SHOULD. BUT I SWEAR I HAVE NEVER DRIVEN A CAR WITH HEADLAMPS THIS DIM OR POORLY DESIGNED. ESPECIALLY FOR A CAR SO LARGE, THE PROJECTOR LAMP CUTOFF IS TOO SHARP AND TOO LOW. OF COURSE, USING THE HIGH BEAMS DOES BRING THE LIGHTNING TO NORMAL, BUT I AM BLINDING OTHER DRIVERS. THIS NEEDS TO BE ADDRESSED BY FORD ASAP. IF YOU MONITOR WHAT'S OTHER EXPEDITION DRIVERS ARE SAYING IN ONLINE FORUMS, I GUARANTEE YOU WILL FIND THE SAME RESULT. THERE HASN'T BEEN AN ACCIDENT OR INCIDENT YET, BUT IT SEEMS LIKE IT'S ONLY A MATTER OF TIME. I AM AFRAID TO DRIVE THIS CAR AT NIGHT, OR EVEN TO BE AROUND OTHER PEOPLE DRIVING THE SAME CAR WITH STANDARD HALOGEN HEADLAMPS. IT'S NOT SAFE FOR THIS CAR TO BE ON THE ROAD WITH ITS CURRENT EQUIPMENT SETUP.
Corrective Action:
I HAVE A WONDERFUL 2018 FORD EXPEDITION. I LOVE EVERYTHING ABOUT THE CAR, AND EXPECTED I WOULD, BECAUSE I DID RESEARCH BEFORE LEASING IT. THE ONE THING I DIDN'T DO, WHICH I'VE NEVER HAD TO DO IN ALL MY YEARS OF CAR BUYING OR LEASING, IS TEST DRIVE THE CAR AT NIGHTTIME. THE STANDARD HALOGEN HEADLAMPS ARE AWFUL, AND DANGEROUS. I CANNOT SEE ANYTHING. MY GIRLFRIEND ALSO CAN'T SEE ANYTHING WHILE DRIVING THE CAR. I HAVE TAKEN THE CAR TO THE DEALER WHO ASSURED ME THAT EVERYTHING IS FUNCTIONING AS IT SHOULD. BUT I SWEAR I HAVE NEVER DRIVEN A CAR WITH HEADLAMPS THIS DIM OR POORLY DESIGNED. ESPECIALLY FOR A CAR SO LARGE, THE PROJECTOR LAMP CUTOFF IS TOO SHARP AND TOO LOW. OF COURSE, USING THE HIGH BEAMS DOES BRING THE LIGHTNING TO NORMAL, BUT I AM BLINDING OTHER DRIVERS. THIS NEEDS TO BE ADDRESSED BY FORD ASAP. IF YOU MONITOR WHAT'S OTHER EXPEDITION DRIVERS ARE SAYING IN ONLINE FORUMS, I GUARANTEE YOU WILL FIND THE SAME RESULT. THERE HASN'T BEEN AN ACCIDENT OR INCIDENT YET, BUT IT SEEMS LIKE IT'S ONLY A MATTER OF TIME. I AM AFRAID TO DRIVE THIS CAR AT NIGHT, OR EVEN TO BE AROUND OTHER PEOPLE DRIVING THE SAME CAR WITH STANDARD HALOGEN HEADLAMPS. IT'S NOT SAFE FOR THIS CAR TO BE ON THE ROAD WITH ITS CURRENT EQUIPMENT SETUP.
Additional Notes:
I HAVE A WONDERFUL 2018 FORD EXPEDITION. I LOVE EVERYTHING ABOUT THE CAR, AND EXPECTED I WOULD, BECAUSE I DID RESEARCH BEFORE LEASING IT. THE ONE THING I DIDN'T DO, WHICH I'VE NEVER HAD TO DO IN ALL MY YEARS OF CAR BUYING OR LEASING, IS TEST DRIVE THE CAR AT NIGHTTIME. THE STANDARD HALOGEN HEADLAMPS ARE AWFUL, AND DANGEROUS. I CANNOT SEE ANYTHING. MY GIRLFRIEND ALSO CAN'T SEE ANYTHING WHILE DRIVING THE CAR. I HAVE TAKEN THE CAR TO THE DEALER WHO ASSURED ME THAT EVERYTHING IS FUNCTIONING AS IT SHOULD. BUT I SWEAR I HAVE NEVER DRIVEN A CAR WITH HEADLAMPS THIS DIM OR POORLY DESIGNED. ESPECIALLY FOR A CAR SO LARGE, THE PROJECTOR LAMP CUTOFF IS TOO SHARP AND TOO LOW. OF COURSE, USING THE HIGH BEAMS DOES BRING THE LIGHTNING TO NORMAL, BUT I AM BLINDING OTHER DRIVERS. THIS NEEDS TO BE ADDRESSED BY FORD ASAP. IF YOU MONITOR WHAT'S OTHER EXPEDITION DRIVERS ARE SAYING IN ONLINE FORUMS, I GUARANTEE YOU WILL FIND THE SAME RESULT. THERE HASN'T BEEN AN ACCIDENT OR INCIDENT YET, BUT IT SEEMS LIKE IT'S ONLY A MATTER OF TIME. I AM AFRAID TO DRIVE THIS CAR AT NIGHT, OR EVEN TO BE AROUND OTHER PEOPLE DRIVING THE SAME CAR WITH STANDARD HALOGEN HEADLAMPS. IT'S NOT SAFE FOR THIS CAR TO BE ON THE ROAD WITH ITS CURRENT EQUIPMENT SETUP.
Mfg Campaign: 11208554
Recall Date: May 20, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
VEHICLE AS DELIVERED NEW FROM THE FACTORY HAD A VERY LOUD AND DISTINCT CLUNKING IN THE REAR SUSPENSION WHEN DRIVING. IT CLUNKS REPEATEDLY WITH EACH DOWNSHIFT OF THE 10 SPEED TRANSMISSION AND ONCE VERY HARD UPON ACCELERATION. IT WAS LATER DETERMINED THAT THE REAR DIFFERENTIAL RETAINER BUSHING HAD BEEN LEFT LOOSE AND NOT FULLY INSTALLED, ALLOWING THE WHOLE REAR SUSPENSION SYSTEM TO ROTATE WHEN IT SHOULD HAVE BEEN FIXED. THIS RESULTED IN PREMATURE TIRE WEAR AND APPARENT FLUID LOSS IN THE SHOCK ABSORBERS. THE END RESULT IS A VEHICLE THAT HAS A VERY HARSH RIDE.
Corrective Action:
VEHICLE AS DELIVERED NEW FROM THE FACTORY HAD A VERY LOUD AND DISTINCT CLUNKING IN THE REAR SUSPENSION WHEN DRIVING. IT CLUNKS REPEATEDLY WITH EACH DOWNSHIFT OF THE 10 SPEED TRANSMISSION AND ONCE VERY HARD UPON ACCELERATION. IT WAS LATER DETERMINED THAT THE REAR DIFFERENTIAL RETAINER BUSHING HAD BEEN LEFT LOOSE AND NOT FULLY INSTALLED, ALLOWING THE WHOLE REAR SUSPENSION SYSTEM TO ROTATE WHEN IT SHOULD HAVE BEEN FIXED. THIS RESULTED IN PREMATURE TIRE WEAR AND APPARENT FLUID LOSS IN THE SHOCK ABSORBERS. THE END RESULT IS A VEHICLE THAT HAS A VERY HARSH RIDE.
Additional Notes:
VEHICLE AS DELIVERED NEW FROM THE FACTORY HAD A VERY LOUD AND DISTINCT CLUNKING IN THE REAR SUSPENSION WHEN DRIVING. IT CLUNKS REPEATEDLY WITH EACH DOWNSHIFT OF THE 10 SPEED TRANSMISSION AND ONCE VERY HARD UPON ACCELERATION. IT WAS LATER DETERMINED THAT THE REAR DIFFERENTIAL RETAINER BUSHING HAD BEEN LEFT LOOSE AND NOT FULLY INSTALLED, ALLOWING THE WHOLE REAR SUSPENSION SYSTEM TO ROTATE WHEN IT SHOULD HAVE BEEN FIXED. THIS RESULTED IN PREMATURE TIRE WEAR AND APPARENT FLUID LOSS IN THE SHOCK ABSORBERS. THE END RESULT IS A VEHICLE THAT HAS A VERY HARSH RIDE.
Mfg Campaign: 11208111
Recall Date: May 16, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS BACKING UP AND THE TRUCK TOOK OFF WITHOUT MY FOOT ON THE GAS PEDAL. I HAVE ABOUT 15K IN DAMAGE TO MY VEHICLE. I HAVE FOUND A FEW OTHERS THAT HAVE HAD THE SAME PROBLEM
Corrective Action:
I WAS BACKING UP AND THE TRUCK TOOK OFF WITHOUT MY FOOT ON THE GAS PEDAL. I HAVE ABOUT 15K IN DAMAGE TO MY VEHICLE. I HAVE FOUND A FEW OTHERS THAT HAVE HAD THE SAME PROBLEM
Additional Notes:
I WAS BACKING UP AND THE TRUCK TOOK OFF WITHOUT MY FOOT ON THE GAS PEDAL. I HAVE ABOUT 15K IN DAMAGE TO MY VEHICLE. I HAVE FOUND A FEW OTHERS THAT HAVE HAD THE SAME PROBLEM
Mfg Campaign: 11205021
Recall Date: May 1, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS BACKING UP AND THE TRUCK TOOK OFF WITHOUT MY FOOT ON THE GAS PEDAL. I HAVE ABOUT 15K IN DAMAGE TO MY VEHICLE. I HAVE FOUND A FEW OTHERS THAT HAVE HAD THE SAME PROBLEM
Corrective Action:
I WAS BACKING UP AND THE TRUCK TOOK OFF WITHOUT MY FOOT ON THE GAS PEDAL. I HAVE ABOUT 15K IN DAMAGE TO MY VEHICLE. I HAVE FOUND A FEW OTHERS THAT HAVE HAD THE SAME PROBLEM
Additional Notes:
I WAS BACKING UP AND THE TRUCK TOOK OFF WITHOUT MY FOOT ON THE GAS PEDAL. I HAVE ABOUT 15K IN DAMAGE TO MY VEHICLE. I HAVE FOUND A FEW OTHERS THAT HAVE HAD THE SAME PROBLEM
Mfg Campaign: 11205021
Recall Date: May 1, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TOOK MY VEHICLE FOR OIL CHANGE AT A LOCAL MECHANIC. HE ADVISED ALL FOUR STRUTS ARE LEAKING. THE VEHICLE ONLY HAS 10,000 MILES ON IT. I WENT BACK TO FORD. THEY ADVISED THERE IS AN SS! BULLETIN AND THEY ARE ONLY SUPPOSED TO MONITOR THE ISSUE. A GOOGLE SEARCH SHOWS THIS HAS BEEN A PROBLEM WITH EXPEDITIONS FOR YEARS. WHY ISN'T FORD RESOLVING THIS AFTER ALL OF THESE YEARS AND FINDING A STRUT THAT WORKS PROPERLY?
Corrective Action:
TOOK MY VEHICLE FOR OIL CHANGE AT A LOCAL MECHANIC. HE ADVISED ALL FOUR STRUTS ARE LEAKING. THE VEHICLE ONLY HAS 10,000 MILES ON IT. I WENT BACK TO FORD. THEY ADVISED THERE IS AN SS! BULLETIN AND THEY ARE ONLY SUPPOSED TO MONITOR THE ISSUE. A GOOGLE SEARCH SHOWS THIS HAS BEEN A PROBLEM WITH EXPEDITIONS FOR YEARS. WHY ISN'T FORD RESOLVING THIS AFTER ALL OF THESE YEARS AND FINDING A STRUT THAT WORKS PROPERLY?
Additional Notes:
TOOK MY VEHICLE FOR OIL CHANGE AT A LOCAL MECHANIC. HE ADVISED ALL FOUR STRUTS ARE LEAKING. THE VEHICLE ONLY HAS 10,000 MILES ON IT. I WENT BACK TO FORD. THEY ADVISED THERE IS AN SS! BULLETIN AND THEY ARE ONLY SUPPOSED TO MONITOR THE ISSUE. A GOOGLE SEARCH SHOWS THIS HAS BEEN A PROBLEM WITH EXPEDITIONS FOR YEARS. WHY ISN'T FORD RESOLVING THIS AFTER ALL OF THESE YEARS AND FINDING A STRUT THAT WORKS PROPERLY?
Mfg Campaign: 11193471
Recall Date: Apr 2, 2019
Ford Motor Company
Defect Description:
SUSPENSION:REAR
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT ALL OF THE SHOCK ABSORBERS WERE DEFECTIVE AND CAUSED THE REAR OF THE VEHICLE TO BOUNCE WHEN DRIVING OVER A POTHOLE. THE VEHICLE'S REAR WOULD ALSO BOUNCE SIDEWAYS WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO HIXSON FORD OF ALEXANDRIA (2506 S MACARTHUR DR, ALEXANDRIA, LA 71301, (318) 448-0871) WHERE THE REAR SHOCKS WERE REPLACED WITH NEW ONES UNDER THE WARRANTY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 6. *JS
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT ALL OF THE SHOCK ABSORBERS WERE DEFECTIVE AND CAUSED THE REAR OF THE VEHICLE TO BOUNCE WHEN DRIVING OVER A POTHOLE. THE VEHICLE'S REAR WOULD ALSO BOUNCE SIDEWAYS WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO HIXSON FORD OF ALEXANDRIA (2506 S MACARTHUR DR, ALEXANDRIA, LA 71301, (318) 448-0871) WHERE THE REAR SHOCKS WERE REPLACED WITH NEW ONES UNDER THE WARRANTY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 6. *JS
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT ALL OF THE SHOCK ABSORBERS WERE DEFECTIVE AND CAUSED THE REAR OF THE VEHICLE TO BOUNCE WHEN DRIVING OVER A POTHOLE. THE VEHICLE'S REAR WOULD ALSO BOUNCE SIDEWAYS WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO HIXSON FORD OF ALEXANDRIA (2506 S MACARTHUR DR, ALEXANDRIA, LA 71301, (318) 448-0871) WHERE THE REAR SHOCKS WERE REPLACED WITH NEW ONES UNDER THE WARRANTY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 6. *JS
Mfg Campaign: 11190474
Recall Date: Mar 21, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE FAILED TO START 3 DIFFERENT TIMES. THE FIRST TIME WAS IMMEDIATELY AFTER PURCHASE OF THE VEHICLE - IT STARTED AFTER 30 MIN AND WAS TAKEN BACK TO THE DEALERSHIP. THEY REPLACED THE BATTERY AND NO ISSUES UNTIL 4 DAYS THEN IT OCCURRED AGAIN. THE VEHICLE WAS STOPPED AND PARKED OVERNIGHT AND WOULDN'T START THE NEXT MORNING. THE BATTERY HAD ENOUGH POWER - JUMP STARTING DIDN'T HELP. THE 3 TOW TRUCK WAS FINALLY CALLED INTO TOW THE VEHICLE TO THE FORD DEALERSHIP. THEY REPLACED THE IGNITION SWITCH AND THEN TOOK THE VEHICLE BACK UP TO THE PURCHASING DEALERSHIP. THEY DID A FULL REVIEW OF THE VEHICLE AND DIDN'T FIND ANY FURTHER PROBLEMS. THEN 4 WEEKS LATER IT HAPPENED AGAIN WHERE THE VEHICLE WOULD NOT START FOLLOWING SITTING FOR A COUPLE OF HOURS. AGAIN IT TOOK 4 TOW TRUCKS TO COME TO GET THE VEHICLE TO THE FORD DEALERSHIP. THE PROBLEM WAS THE VEHICLE WOULDN'T STAY IN NEUTRAL TO BE TOWED IT WOULD ALWAYS RETURN TO PARK. THE DEARSHIP THEN REPLACED THE STARTED AND SAID IT WAS THEN TAKEN CARE OF AND WON'T HAPPEN AGAIN. THE EVENTS WERE SEPT 4TH - PURCHASE VEHICLE - 1ST EPISODE, SEPT 8TH - 2ND EPISODE, NOVEMBER 19TH - 3RD EPISODE
Corrective Action:
THE VEHICLE FAILED TO START 3 DIFFERENT TIMES. THE FIRST TIME WAS IMMEDIATELY AFTER PURCHASE OF THE VEHICLE - IT STARTED AFTER 30 MIN AND WAS TAKEN BACK TO THE DEALERSHIP. THEY REPLACED THE BATTERY AND NO ISSUES UNTIL 4 DAYS THEN IT OCCURRED AGAIN. THE VEHICLE WAS STOPPED AND PARKED OVERNIGHT AND WOULDN'T START THE NEXT MORNING. THE BATTERY HAD ENOUGH POWER - JUMP STARTING DIDN'T HELP. THE 3 TOW TRUCK WAS FINALLY CALLED INTO TOW THE VEHICLE TO THE FORD DEALERSHIP. THEY REPLACED THE IGNITION SWITCH AND THEN TOOK THE VEHICLE BACK UP TO THE PURCHASING DEALERSHIP. THEY DID A FULL REVIEW OF THE VEHICLE AND DIDN'T FIND ANY FURTHER PROBLEMS. THEN 4 WEEKS LATER IT HAPPENED AGAIN WHERE THE VEHICLE WOULD NOT START FOLLOWING SITTING FOR A COUPLE OF HOURS. AGAIN IT TOOK 4 TOW TRUCKS TO COME TO GET THE VEHICLE TO THE FORD DEALERSHIP. THE PROBLEM WAS THE VEHICLE WOULDN'T STAY IN NEUTRAL TO BE TOWED IT WOULD ALWAYS RETURN TO PARK. THE DEARSHIP THEN REPLACED THE STARTED AND SAID IT WAS THEN TAKEN CARE OF AND WON'T HAPPEN AGAIN. THE EVENTS WERE SEPT 4TH - PURCHASE VEHICLE - 1ST EPISODE, SEPT 8TH - 2ND EPISODE, NOVEMBER 19TH - 3RD EPISODE
Additional Notes:
THE VEHICLE FAILED TO START 3 DIFFERENT TIMES. THE FIRST TIME WAS IMMEDIATELY AFTER PURCHASE OF THE VEHICLE - IT STARTED AFTER 30 MIN AND WAS TAKEN BACK TO THE DEALERSHIP. THEY REPLACED THE BATTERY AND NO ISSUES UNTIL 4 DAYS THEN IT OCCURRED AGAIN. THE VEHICLE WAS STOPPED AND PARKED OVERNIGHT AND WOULDN'T START THE NEXT MORNING. THE BATTERY HAD ENOUGH POWER - JUMP STARTING DIDN'T HELP. THE 3 TOW TRUCK WAS FINALLY CALLED INTO TOW THE VEHICLE TO THE FORD DEALERSHIP. THEY REPLACED THE IGNITION SWITCH AND THEN TOOK THE VEHICLE BACK UP TO THE PURCHASING DEALERSHIP. THEY DID A FULL REVIEW OF THE VEHICLE AND DIDN'T FIND ANY FURTHER PROBLEMS. THEN 4 WEEKS LATER IT HAPPENED AGAIN WHERE THE VEHICLE WOULD NOT START FOLLOWING SITTING FOR A COUPLE OF HOURS. AGAIN IT TOOK 4 TOW TRUCKS TO COME TO GET THE VEHICLE TO THE FORD DEALERSHIP. THE PROBLEM WAS THE VEHICLE WOULDN'T STAY IN NEUTRAL TO BE TOWED IT WOULD ALWAYS RETURN TO PARK. THE DEARSHIP THEN REPLACED THE STARTED AND SAID IT WAS THEN TAKEN CARE OF AND WON'T HAPPEN AGAIN. THE EVENTS WERE SEPT 4TH - PURCHASE VEHICLE - 1ST EPISODE, SEPT 8TH - 2ND EPISODE, NOVEMBER 19TH - 3RD EPISODE
Mfg Campaign: 11180993
Recall Date: Feb 18, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I BOUGHT THIS NEW EXPEDITION JUNE OF 2018. IT HAS PUT ITSELF INTO DEEP SLEEP MODE 8 TIMES. 06/11/18, 08/09/18, 08/19/18, 08/22/18 TWICE!, 10/13/18, 11/11/18, 02/06/19. EACH TIME IT HAD TO BE JUMPED WITH ANOTHER LARGE VEHICLE TO START IT UP. THE FIRST TIME WAS JUNE 11TH JUST DAYS AFTER I BOUGHT IT. WE TOOK IT IN AND THEY SAID NOTHING WAS WRONG. IT HAS BEEN IN THE SHOP 3 MORE TIMES SINCE THEN AND THEY "CAN'T FIND ANYTHING WRONG" THEY ARE NOW SAYING THEY WILL REPLACE THE BATTERY BUT I FEEL ITS SOMETHING WITH ALL THE NEW TECHNOLOGY IN THE CAR AND IT WILL STRAND ME AGAIN. I HAVE LUPUS AND IT HAS STRANDED ME IN 105 DEGREES AND FORD ROADSIDE ASSISTANCE SAID THE COULDN'T COME FOR 1 HOUR AND 45 MINUTES. I HAD TO HAVE A STRANGER TRY TO JUMP IT WITH A SMALL CAR AND IT WOULDN'T CHARGE, THEN A TUNDRA THAT THE MARINA MANAGER DROVE PULLED UP AND HE FINALLY GOT MY CAR GOING....I CAN;T DRIVE A CAR THAT HAS DONE THIS SO MANY TIMES AND THE FORD CORPORATION SAID IT DOESN'T QUALIFY FOR A REPLACEMENT. THEY WANT ME TO DRIVE AROUND WITH CABLES IN MY NEW $83K CAR AND DEPEND ON OTHERS TO HELP ME WHEN I AM STRANDED!! I AM DEALING WITH SERVICE DEPARTMENT OF AUTOMAX FORD IN KILLEEN TEXAS. THEY HAVE BEEN KIND BUT UNABLE TO HELP ME. THIS LAST OCCURRENCE WAS FEB. 6, 2019
Corrective Action:
I BOUGHT THIS NEW EXPEDITION JUNE OF 2018. IT HAS PUT ITSELF INTO DEEP SLEEP MODE 8 TIMES. 06/11/18, 08/09/18, 08/19/18, 08/22/18 TWICE!, 10/13/18, 11/11/18, 02/06/19. EACH TIME IT HAD TO BE JUMPED WITH ANOTHER LARGE VEHICLE TO START IT UP. THE FIRST TIME WAS JUNE 11TH JUST DAYS AFTER I BOUGHT IT. WE TOOK IT IN AND THEY SAID NOTHING WAS WRONG. IT HAS BEEN IN THE SHOP 3 MORE TIMES SINCE THEN AND THEY "CAN'T FIND ANYTHING WRONG" THEY ARE NOW SAYING THEY WILL REPLACE THE BATTERY BUT I FEEL ITS SOMETHING WITH ALL THE NEW TECHNOLOGY IN THE CAR AND IT WILL STRAND ME AGAIN. I HAVE LUPUS AND IT HAS STRANDED ME IN 105 DEGREES AND FORD ROADSIDE ASSISTANCE SAID THE COULDN'T COME FOR 1 HOUR AND 45 MINUTES. I HAD TO HAVE A STRANGER TRY TO JUMP IT WITH A SMALL CAR AND IT WOULDN'T CHARGE, THEN A TUNDRA THAT THE MARINA MANAGER DROVE PULLED UP AND HE FINALLY GOT MY CAR GOING....I CAN;T DRIVE A CAR THAT HAS DONE THIS SO MANY TIMES AND THE FORD CORPORATION SAID IT DOESN'T QUALIFY FOR A REPLACEMENT. THEY WANT ME TO DRIVE AROUND WITH CABLES IN MY NEW $83K CAR AND DEPEND ON OTHERS TO HELP ME WHEN I AM STRANDED!! I AM DEALING WITH SERVICE DEPARTMENT OF AUTOMAX FORD IN KILLEEN TEXAS. THEY HAVE BEEN KIND BUT UNABLE TO HELP ME. THIS LAST OCCURRENCE WAS FEB. 6, 2019
Additional Notes:
I BOUGHT THIS NEW EXPEDITION JUNE OF 2018. IT HAS PUT ITSELF INTO DEEP SLEEP MODE 8 TIMES. 06/11/18, 08/09/18, 08/19/18, 08/22/18 TWICE!, 10/13/18, 11/11/18, 02/06/19. EACH TIME IT HAD TO BE JUMPED WITH ANOTHER LARGE VEHICLE TO START IT UP. THE FIRST TIME WAS JUNE 11TH JUST DAYS AFTER I BOUGHT IT. WE TOOK IT IN AND THEY SAID NOTHING WAS WRONG. IT HAS BEEN IN THE SHOP 3 MORE TIMES SINCE THEN AND THEY "CAN'T FIND ANYTHING WRONG" THEY ARE NOW SAYING THEY WILL REPLACE THE BATTERY BUT I FEEL ITS SOMETHING WITH ALL THE NEW TECHNOLOGY IN THE CAR AND IT WILL STRAND ME AGAIN. I HAVE LUPUS AND IT HAS STRANDED ME IN 105 DEGREES AND FORD ROADSIDE ASSISTANCE SAID THE COULDN'T COME FOR 1 HOUR AND 45 MINUTES. I HAD TO HAVE A STRANGER TRY TO JUMP IT WITH A SMALL CAR AND IT WOULDN'T CHARGE, THEN A TUNDRA THAT THE MARINA MANAGER DROVE PULLED UP AND HE FINALLY GOT MY CAR GOING....I CAN;T DRIVE A CAR THAT HAS DONE THIS SO MANY TIMES AND THE FORD CORPORATION SAID IT DOESN'T QUALIFY FOR A REPLACEMENT. THEY WANT ME TO DRIVE AROUND WITH CABLES IN MY NEW $83K CAR AND DEPEND ON OTHERS TO HELP ME WHEN I AM STRANDED!! I AM DEALING WITH SERVICE DEPARTMENT OF AUTOMAX FORD IN KILLEEN TEXAS. THEY HAVE BEEN KIND BUT UNABLE TO HELP ME. THIS LAST OCCURRENCE WAS FEB. 6, 2019
Mfg Campaign: 11175848
Recall Date: Feb 9, 2019
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury