Complaints & Recalls
Official Safety Recalls - Important!
61 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 F-150, Expedition, and Lincoln Navigator vehicles. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 888-275-9171) or go to www.safercar.gov.
Mfg Campaign: 25S37
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Lincoln Navigator, and Ford Expedition vehicles. The second row center seat track assemblies may be missing one or both of the J-Channel reinforcement brackets, possibly allowing the seat to move in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S37
Recall Date: Nov 14, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition, F-150, and Lincoln Navigator vehicles equipped with 3.5L GTDI V6 engines. These vehicles have high pressure fuel pump assemblies with welds that can fracture, which may cause an oil or fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S17
Recall Date: Jun 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-650 and F-750 vehicles equipped with 6-speed automatic transmissions and 2018 Ford F-150 and Expedition vehicles equipped with 10-speed automatic transmissions (excluding Expedition vehicles with a Rotary Gear Shift Dial on the console). The gear shift cable clip may not be properly seated, allowing the transmission to be in a different gear than indicated by the gear shift lever position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S10
Recall Date: Apr 4, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford F-150 and 2018 Ford Expedition and Mustang and Lincoln Navigator vehicles equipped with 10-speed automatic transmissions. A roll pin may not have been installed in the transmission, potentially causing a loss of the "Park" function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S09
Recall Date: Apr 4, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition and Lincoln Navigator vehicles. The second row window control modules may intermittently stop the movement of the power window. If something, such as a finger, is pinched by the window glass, the stopped window control module may prevent the window from automatically reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C01
Recall Date: Jan 16, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Expedition vehicles. The second row outboard seats may have excessive forward adjustment capability and/or may have an improperly installed bolt that secures the seat back to the seat base. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints", number 207, "Seating Systems", and number 210, "Seat Belt Anchorage System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C20
Recall Date: Dec 1, 2017
Consumer Complaints
396 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
About two weeks ago my 2018 Ford Expediton Max Platinum 4x4 started exhibiting harsh shifting from 3 to 4 gear. Since then it has gotten worse. Harsh shifting, delayed shifting, harsh engagement of gear, or sometimes not engaging at all leaving me in a a very unsafe position on the road. It appears Ford is very aware of the danger and issued MULTIPLE TSB's about this issue. Vehicle has not been inspected by Ford as the service time is over 6 WEEKS LONG due to the very same issues are widespread. There were no warning lamps or messages before the failure began happening.
Corrective Action:
About two weeks ago my 2018 Ford Expediton Max Platinum 4x4 started exhibiting harsh shifting from 3 to 4 gear. Since then it has gotten worse. Harsh shifting, delayed shifting, harsh engagement of gear, or sometimes not engaging at all leaving me in a a very unsafe position on the road. It appears Ford is very aware of the danger and issued MULTIPLE TSB's about this issue. Vehicle has not been inspected by Ford as the service time is over 6 WEEKS LONG due to the very same issues are widespread. There were no warning lamps or messages before the failure began happening.
Additional Notes:
About two weeks ago my 2018 Ford Expediton Max Platinum 4x4 started exhibiting harsh shifting from 3 to 4 gear. Since then it has gotten worse. Harsh shifting, delayed shifting, harsh engagement of gear, or sometimes not engaging at all leaving me in a a very unsafe position on the road. It appears Ford is very aware of the danger and issued MULTIPLE TSB's about this issue. Vehicle has not been inspected by Ford as the service time is over 6 WEEKS LONG due to the very same issues are widespread. There were no warning lamps or messages before the failure began happening.
Mfg Campaign: 11566203
Recall Date: Jan 18, 2024
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
Corrective Action:
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
Additional Notes:
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
Mfg Campaign: 11566092
Recall Date: Jan 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
Corrective Action:
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
Additional Notes:
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
Mfg Campaign: 11566092
Recall Date: Jan 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
Corrective Action:
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
Additional Notes:
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
Mfg Campaign: 11566092
Recall Date: Jan 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In looking up recalls for my vehicle I see several relating to transmission issues with the 2018 Ford Expedition. I contacted Ford they said there were not any recalls for my specific vehicle, however my transmission is experiencing problems I see in other recalls. Specifically when the car is put in park and it rolls forward or back depending on the angle. The other issue is the transmission did not engage when accelerating then it made a noise like something was loose in the transmission. I backed off the accelerator and the transmission engaged again. A warning light came on briefly when it made the noise then disappeared. Ford took down my information the case # is CAS47105525
Corrective Action:
In looking up recalls for my vehicle I see several relating to transmission issues with the 2018 Ford Expedition. I contacted Ford they said there were not any recalls for my specific vehicle, however my transmission is experiencing problems I see in other recalls. Specifically when the car is put in park and it rolls forward or back depending on the angle. The other issue is the transmission did not engage when accelerating then it made a noise like something was loose in the transmission. I backed off the accelerator and the transmission engaged again. A warning light came on briefly when it made the noise then disappeared. Ford took down my information the case # is CAS47105525
Additional Notes:
In looking up recalls for my vehicle I see several relating to transmission issues with the 2018 Ford Expedition. I contacted Ford they said there were not any recalls for my specific vehicle, however my transmission is experiencing problems I see in other recalls. Specifically when the car is put in park and it rolls forward or back depending on the angle. The other issue is the transmission did not engage when accelerating then it made a noise like something was loose in the transmission. I backed off the accelerator and the transmission engaged again. A warning light came on briefly when it made the noise then disappeared. Ford took down my information the case # is CAS47105525
Mfg Campaign: 11564345
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I turned onto a road and when I pressed the gas to accelerate, the vehicle wouldn’t move. I put the vehicle in park, turned it off and back on and into drive and it let me accelerate. When I got to the red light, I stopped then went to accelerate when it turned green and the vehicle went in reverse and the engine light turned on. Both incidences could have resulted in an accident if there were other vehicles on the road at the time. The dial that changes gears and/or the transmission abruptly stopped working. I took it to the dealership and do not have the diagnostic results yet. They have confirmed issues with shifting gears so far.
Corrective Action:
I turned onto a road and when I pressed the gas to accelerate, the vehicle wouldn’t move. I put the vehicle in park, turned it off and back on and into drive and it let me accelerate. When I got to the red light, I stopped then went to accelerate when it turned green and the vehicle went in reverse and the engine light turned on. Both incidences could have resulted in an accident if there were other vehicles on the road at the time. The dial that changes gears and/or the transmission abruptly stopped working. I took it to the dealership and do not have the diagnostic results yet. They have confirmed issues with shifting gears so far.
Additional Notes:
I turned onto a road and when I pressed the gas to accelerate, the vehicle wouldn’t move. I put the vehicle in park, turned it off and back on and into drive and it let me accelerate. When I got to the red light, I stopped then went to accelerate when it turned green and the vehicle went in reverse and the engine light turned on. Both incidences could have resulted in an accident if there were other vehicles on the road at the time. The dial that changes gears and/or the transmission abruptly stopped working. I took it to the dealership and do not have the diagnostic results yet. They have confirmed issues with shifting gears so far.
Mfg Campaign: 11564136
Recall Date: Jan 8, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Defective daytime running light, passenger side, that does not fully illuminate. I’ve noticed this on several of the same make, model, and body style (with the same DTRLs).
Corrective Action:
Defective daytime running light, passenger side, that does not fully illuminate. I’ve noticed this on several of the same make, model, and body style (with the same DTRLs).
Additional Notes:
Defective daytime running light, passenger side, that does not fully illuminate. I’ve noticed this on several of the same make, model, and body style (with the same DTRLs).
Mfg Campaign: 11562920
Recall Date: Jan 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Gears are slipping, vehicle loses power, clunking noises, ghost spanner icon on dashboard, jerks heavily sometimes when going from park to drive, shift system displays on dash after noises.
Corrective Action:
Gears are slipping, vehicle loses power, clunking noises, ghost spanner icon on dashboard, jerks heavily sometimes when going from park to drive, shift system displays on dash after noises.
Additional Notes:
Gears are slipping, vehicle loses power, clunking noises, ghost spanner icon on dashboard, jerks heavily sometimes when going from park to drive, shift system displays on dash after noises.
Mfg Campaign: 11562251
Recall Date: Dec 28, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Potential Consequences:
The contact owns a 2018 Ford Expedition. The contact stated that when the vehicle was started, there was a grinding sound coming from the front of the vehicle. The contact stated that the sound was more evident at the initial start-up. The contact took the vehicle to the dealer who diagnosed that the cam phasers had failed and needed to be replaced. The vehicle had not been repaired. The contact was informed that the failure was a known failure. The manufacturer had been made aware of the failure. The approximate failure mileage was 46,000.
Corrective Action:
The contact owns a 2018 Ford Expedition. The contact stated that when the vehicle was started, there was a grinding sound coming from the front of the vehicle. The contact stated that the sound was more evident at the initial start-up. The contact took the vehicle to the dealer who diagnosed that the cam phasers had failed and needed to be replaced. The vehicle had not been repaired. The contact was informed that the failure was a known failure. The manufacturer had been made aware of the failure. The approximate failure mileage was 46,000.
Additional Notes:
The contact owns a 2018 Ford Expedition. The contact stated that when the vehicle was started, there was a grinding sound coming from the front of the vehicle. The contact stated that the sound was more evident at the initial start-up. The contact took the vehicle to the dealer who diagnosed that the cam phasers had failed and needed to be replaced. The vehicle had not been repaired. The contact was informed that the failure was a known failure. The manufacturer had been made aware of the failure. The approximate failure mileage was 46,000.
Mfg Campaign: 11559007
Recall Date: Dec 7, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission will drop to 1st gear from 3rd or 4th gear. The RPM’s will rev high, the vehicle will not accelerate. This is available for inspection if you’d like to see it. I was almost rear-end when I couldn’t get the vehicle to accelerate. Another time I was on the interstate and in 10th gear, I let off the accelerator pedal and the gear went to 9th gear, as I went to push back on the accelerator to speed up and the vehicle wouldn’t shift to 10th gear and again started to slow down, I immediately got over to head towards the side of the interstate. This is going to cause me to be rear-end if I can’t accelerate when I intend to accelerate. I can recreate this issue once the transmission is over 200 degrees (operating temperature). I have talked to several dealerships and transmission technicians. They believe the CDF Drum Clutch Hub bushing has slipped. The is a 2018 model, so this was BEFORE Ford Motor Company made the updated design to stop the bushing from slipping by create a “lip” to stop the bushing. This has not be officially inspected as most dealers are telling me 30-40 days and 7-12 weeks before they can even look at it. They say their transmission tech is booked way out. This makes me wonder why… upon my research these 10r80 transmissions have this problem. Ford even corrected the design (becuase obviously it was a faulty design, otherwise Ford wouldn’t have made this updated change). It does have a code saying “Engine Not in Park”. But displays no check engine light. It throws lights and warnings when it starts to rev high and says to “see manual”. Someone needs to do some research on these 10r80 tranmissions and Ford needs to correct this faulty design on models that have the bushing slipping. It’s not right that Ford corrected it for the latest models to only leave the older model customers high and dry and in the way of danger. Ford can make this corrective action, but what will it require from the public?
Corrective Action:
The transmission will drop to 1st gear from 3rd or 4th gear. The RPM’s will rev high, the vehicle will not accelerate. This is available for inspection if you’d like to see it. I was almost rear-end when I couldn’t get the vehicle to accelerate. Another time I was on the interstate and in 10th gear, I let off the accelerator pedal and the gear went to 9th gear, as I went to push back on the accelerator to speed up and the vehicle wouldn’t shift to 10th gear and again started to slow down, I immediately got over to head towards the side of the interstate. This is going to cause me to be rear-end if I can’t accelerate when I intend to accelerate. I can recreate this issue once the transmission is over 200 degrees (operating temperature). I have talked to several dealerships and transmission technicians. They believe the CDF Drum Clutch Hub bushing has slipped. The is a 2018 model, so this was BEFORE Ford Motor Company made the updated design to stop the bushing from slipping by create a “lip” to stop the bushing. This has not be officially inspected as most dealers are telling me 30-40 days and 7-12 weeks before they can even look at it. They say their transmission tech is booked way out. This makes me wonder why… upon my research these 10r80 transmissions have this problem. Ford even corrected the design (becuase obviously it was a faulty design, otherwise Ford wouldn’t have made this updated change). It does have a code saying “Engine Not in Park”. But displays no check engine light. It throws lights and warnings when it starts to rev high and says to “see manual”. Someone needs to do some research on these 10r80 tranmissions and Ford needs to correct this faulty design on models that have the bushing slipping. It’s not right that Ford corrected it for the latest models to only leave the older model customers high and dry and in the way of danger. Ford can make this corrective action, but what will it require from the public?
Additional Notes:
The transmission will drop to 1st gear from 3rd or 4th gear. The RPM’s will rev high, the vehicle will not accelerate. This is available for inspection if you’d like to see it. I was almost rear-end when I couldn’t get the vehicle to accelerate. Another time I was on the interstate and in 10th gear, I let off the accelerator pedal and the gear went to 9th gear, as I went to push back on the accelerator to speed up and the vehicle wouldn’t shift to 10th gear and again started to slow down, I immediately got over to head towards the side of the interstate. This is going to cause me to be rear-end if I can’t accelerate when I intend to accelerate. I can recreate this issue once the transmission is over 200 degrees (operating temperature). I have talked to several dealerships and transmission technicians. They believe the CDF Drum Clutch Hub bushing has slipped. The is a 2018 model, so this was BEFORE Ford Motor Company made the updated design to stop the bushing from slipping by create a “lip” to stop the bushing. This has not be officially inspected as most dealers are telling me 30-40 days and 7-12 weeks before they can even look at it. They say their transmission tech is booked way out. This makes me wonder why… upon my research these 10r80 transmissions have this problem. Ford even corrected the design (becuase obviously it was a faulty design, otherwise Ford wouldn’t have made this updated change). It does have a code saying “Engine Not in Park”. But displays no check engine light. It throws lights and warnings when it starts to rev high and says to “see manual”. Someone needs to do some research on these 10r80 tranmissions and Ford needs to correct this faulty design on models that have the bushing slipping. It’s not right that Ford corrected it for the latest models to only leave the older model customers high and dry and in the way of danger. Ford can make this corrective action, but what will it require from the public?
Mfg Campaign: 11553631
Recall Date: Nov 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford Motor Company David J. Johnson Service Engineering Operations He sent Customer Satisfaction Program [XXX] on November 19, 2021, to all U.S. Ford and Lincoln Dealers. This program extended the warranty coverage of the engine cam phasers. I purchased my vehicle on 11/22/21. It is my belief that this repair should have been covered by Ford/Lincoln before this vehicle was sold to me. We purchased an extended warranty protection plan (from MPP) when we purchased the vehicle. When the issue was reported to MPP they refused to cover the repair as well. It was reported to them a second time and we were told that the mileage had exceeded our plan limit and we were denied a second time. We believe that this vehicle should have been repaired before it was sold to us (Ford TSB proves that they knew this was a problem). It has not been repaired and we are faced with paying a bill of $4500-$5500 on our own. We are looking for guidance on the next steps that we should take in regard to this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Ford Motor Company David J. Johnson Service Engineering Operations He sent Customer Satisfaction Program [XXX] on November 19, 2021, to all U.S. Ford and Lincoln Dealers. This program extended the warranty coverage of the engine cam phasers. I purchased my vehicle on 11/22/21. It is my belief that this repair should have been covered by Ford/Lincoln before this vehicle was sold to me. We purchased an extended warranty protection plan (from MPP) when we purchased the vehicle. When the issue was reported to MPP they refused to cover the repair as well. It was reported to them a second time and we were told that the mileage had exceeded our plan limit and we were denied a second time. We believe that this vehicle should have been repaired before it was sold to us (Ford TSB proves that they knew this was a problem). It has not been repaired and we are faced with paying a bill of $4500-$5500 on our own. We are looking for guidance on the next steps that we should take in regard to this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Ford Motor Company David J. Johnson Service Engineering Operations He sent Customer Satisfaction Program [XXX] on November 19, 2021, to all U.S. Ford and Lincoln Dealers. This program extended the warranty coverage of the engine cam phasers. I purchased my vehicle on 11/22/21. It is my belief that this repair should have been covered by Ford/Lincoln before this vehicle was sold to me. We purchased an extended warranty protection plan (from MPP) when we purchased the vehicle. When the issue was reported to MPP they refused to cover the repair as well. It was reported to them a second time and we were told that the mileage had exceeded our plan limit and we were denied a second time. We believe that this vehicle should have been repaired before it was sold to us (Ford TSB proves that they knew this was a problem). It has not been repaired and we are faced with paying a bill of $4500-$5500 on our own. We are looking for guidance on the next steps that we should take in regard to this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11552919
Recall Date: Oct 31, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I've had a couple of issues with my expedition since day 1. When I click on my memory seat to adjust seat/mirror etc. the front mirrors (not the encasement) will turn in one direction and sit there and click until I manually adjust the mirror(s). Today is 10/24/23 and starting yesterday, I was in rush hour traffic and noticed my motor sounded different. Then while headed to work it just started jumping and popping in and out of gear. I am in stopped traffic at one minute and the next be going 70 mph then back to stuck in traffic. So, my fear is driving this thing and it totally failing and it causing a serious wreck to myself and others! This needs to be addressed or I will never own another Ford.
Corrective Action:
I've had a couple of issues with my expedition since day 1. When I click on my memory seat to adjust seat/mirror etc. the front mirrors (not the encasement) will turn in one direction and sit there and click until I manually adjust the mirror(s). Today is 10/24/23 and starting yesterday, I was in rush hour traffic and noticed my motor sounded different. Then while headed to work it just started jumping and popping in and out of gear. I am in stopped traffic at one minute and the next be going 70 mph then back to stuck in traffic. So, my fear is driving this thing and it totally failing and it causing a serious wreck to myself and others! This needs to be addressed or I will never own another Ford.
Additional Notes:
I've had a couple of issues with my expedition since day 1. When I click on my memory seat to adjust seat/mirror etc. the front mirrors (not the encasement) will turn in one direction and sit there and click until I manually adjust the mirror(s). Today is 10/24/23 and starting yesterday, I was in rush hour traffic and noticed my motor sounded different. Then while headed to work it just started jumping and popping in and out of gear. I am in stopped traffic at one minute and the next be going 70 mph then back to stuck in traffic. So, my fear is driving this thing and it totally failing and it causing a serious wreck to myself and others! This needs to be addressed or I will never own another Ford.
Mfg Campaign: 11551639
Recall Date: Oct 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I've had a couple of issues with my expedition since day 1. When I click on my memory seat to adjust seat/mirror etc. the front mirrors (not the encasement) will turn in one direction and sit there and click until I manually adjust the mirror(s). Today is 10/24/23 and starting yesterday, I was in rush hour traffic and noticed my motor sounded different. Then while headed to work it just started jumping and popping in and out of gear. I am in stopped traffic at one minute and the next be going 70 mph then back to stuck in traffic. So, my fear is driving this thing and it totally failing and it causing a serious wreck to myself and others! This needs to be addressed or I will never own another Ford.
Corrective Action:
I've had a couple of issues with my expedition since day 1. When I click on my memory seat to adjust seat/mirror etc. the front mirrors (not the encasement) will turn in one direction and sit there and click until I manually adjust the mirror(s). Today is 10/24/23 and starting yesterday, I was in rush hour traffic and noticed my motor sounded different. Then while headed to work it just started jumping and popping in and out of gear. I am in stopped traffic at one minute and the next be going 70 mph then back to stuck in traffic. So, my fear is driving this thing and it totally failing and it causing a serious wreck to myself and others! This needs to be addressed or I will never own another Ford.
Additional Notes:
I've had a couple of issues with my expedition since day 1. When I click on my memory seat to adjust seat/mirror etc. the front mirrors (not the encasement) will turn in one direction and sit there and click until I manually adjust the mirror(s). Today is 10/24/23 and starting yesterday, I was in rush hour traffic and noticed my motor sounded different. Then while headed to work it just started jumping and popping in and out of gear. I am in stopped traffic at one minute and the next be going 70 mph then back to stuck in traffic. So, my fear is driving this thing and it totally failing and it causing a serious wreck to myself and others! This needs to be addressed or I will never own another Ford.
Mfg Campaign: 11551639
Recall Date: Oct 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have had issues with my Expedition not shifting gears properly/slipping gears. This usually happens during acceleration. Rpm will rise but act as if I’m in neutral and significantly reduce my speed, then with a hard thunk it will jerk my car into gear. This has happened twice on the freeway, once almost causing me to be rear-ended with my children in the car. The other car had to swerve off to the side to avoid hitting me. The dash will flash a shifting warning light and go away almost as soon as I get the chance to look at it. The other times have happened on main roads in town. Thankfully where it’s easy enough to pull off to the side when this happens. But even so, it’s starting to happen more often and at slower speeds where I’m accelerating maybe 5-10 mph faster. Just today, and the reason I am finally posting a complaint, my car slipped out of gear and when it finally slammed back into gear, the force was so strong that it whipped me forward and caused me to brake in the middle of rush hour traffic. Not only that, but it went out 2 more times on my way home and now I’m hearing a rattling noise under my car (which is probably metal shavings). The only thing on the dash this time was a yellow warning reading ‘see manual.’ This is my family vehicle that I use to transport my kids to school, sports, etc. So they are in the vehicle with me about 95% of the time. I am honestly afraid this will happen again at the wrong time while they’re in the car with me. Is Ford waiting for a death to happen before they address this issue? Just do a basic search on Expedition transmissions and it’s all over the place. So many people are having the same issue and forking out so much money to replace or have their transmissions rebuilt. I have taken my vehicle in just for them to tell me they can’t recreate the issue and therefore nothing can be done. No codes are pulling and it drives fine. Ford needs to address this and recall their 10R80 transmissions!
Corrective Action:
I have had issues with my Expedition not shifting gears properly/slipping gears. This usually happens during acceleration. Rpm will rise but act as if I’m in neutral and significantly reduce my speed, then with a hard thunk it will jerk my car into gear. This has happened twice on the freeway, once almost causing me to be rear-ended with my children in the car. The other car had to swerve off to the side to avoid hitting me. The dash will flash a shifting warning light and go away almost as soon as I get the chance to look at it. The other times have happened on main roads in town. Thankfully where it’s easy enough to pull off to the side when this happens. But even so, it’s starting to happen more often and at slower speeds where I’m accelerating maybe 5-10 mph faster. Just today, and the reason I am finally posting a complaint, my car slipped out of gear and when it finally slammed back into gear, the force was so strong that it whipped me forward and caused me to brake in the middle of rush hour traffic. Not only that, but it went out 2 more times on my way home and now I’m hearing a rattling noise under my car (which is probably metal shavings). The only thing on the dash this time was a yellow warning reading ‘see manual.’ This is my family vehicle that I use to transport my kids to school, sports, etc. So they are in the vehicle with me about 95% of the time. I am honestly afraid this will happen again at the wrong time while they’re in the car with me. Is Ford waiting for a death to happen before they address this issue? Just do a basic search on Expedition transmissions and it’s all over the place. So many people are having the same issue and forking out so much money to replace or have their transmissions rebuilt. I have taken my vehicle in just for them to tell me they can’t recreate the issue and therefore nothing can be done. No codes are pulling and it drives fine. Ford needs to address this and recall their 10R80 transmissions!
Additional Notes:
I have had issues with my Expedition not shifting gears properly/slipping gears. This usually happens during acceleration. Rpm will rise but act as if I’m in neutral and significantly reduce my speed, then with a hard thunk it will jerk my car into gear. This has happened twice on the freeway, once almost causing me to be rear-ended with my children in the car. The other car had to swerve off to the side to avoid hitting me. The dash will flash a shifting warning light and go away almost as soon as I get the chance to look at it. The other times have happened on main roads in town. Thankfully where it’s easy enough to pull off to the side when this happens. But even so, it’s starting to happen more often and at slower speeds where I’m accelerating maybe 5-10 mph faster. Just today, and the reason I am finally posting a complaint, my car slipped out of gear and when it finally slammed back into gear, the force was so strong that it whipped me forward and caused me to brake in the middle of rush hour traffic. Not only that, but it went out 2 more times on my way home and now I’m hearing a rattling noise under my car (which is probably metal shavings). The only thing on the dash this time was a yellow warning reading ‘see manual.’ This is my family vehicle that I use to transport my kids to school, sports, etc. So they are in the vehicle with me about 95% of the time. I am honestly afraid this will happen again at the wrong time while they’re in the car with me. Is Ford waiting for a death to happen before they address this issue? Just do a basic search on Expedition transmissions and it’s all over the place. So many people are having the same issue and forking out so much money to replace or have their transmissions rebuilt. I have taken my vehicle in just for them to tell me they can’t recreate the issue and therefore nothing can be done. No codes are pulling and it drives fine. Ford needs to address this and recall their 10R80 transmissions!
Mfg Campaign: 11550721
Recall Date: Oct 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Expedition. The contact stated during cold starts, there was an abnormal rattling sound coming from the engine compartment. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate as needed. No warning lights were illuminated. The vehicle was taken to the dealer who diagnosed a failure with the cam phasers. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2018 Ford Expedition. The contact stated during cold starts, there was an abnormal rattling sound coming from the engine compartment. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate as needed. No warning lights were illuminated. The vehicle was taken to the dealer who diagnosed a failure with the cam phasers. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2018 Ford Expedition. The contact stated during cold starts, there was an abnormal rattling sound coming from the engine compartment. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate as needed. No warning lights were illuminated. The vehicle was taken to the dealer who diagnosed a failure with the cam phasers. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 50,000.
Mfg Campaign: 11550246
Recall Date: Oct 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Expedition. The contact stated that on start-up there was a rattling sound coming from under the hood of the vehicle. The check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain and VCT actuator and solenoid 02 sensor needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the vehicle was taken to an independent mechanic where the vehicle was also diagnosed, and it was determined that the oxygen sensor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 107,762.
Corrective Action:
The contact owns a 2018 Ford Expedition. The contact stated that on start-up there was a rattling sound coming from under the hood of the vehicle. The check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain and VCT actuator and solenoid 02 sensor needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the vehicle was taken to an independent mechanic where the vehicle was also diagnosed, and it was determined that the oxygen sensor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 107,762.
Additional Notes:
The contact owns a 2018 Ford Expedition. The contact stated that on start-up there was a rattling sound coming from under the hood of the vehicle. The check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain and VCT actuator and solenoid 02 sensor needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the vehicle was taken to an independent mechanic where the vehicle was also diagnosed, and it was determined that the oxygen sensor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 107,762.
Mfg Campaign: 11549809
Recall Date: Oct 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our 2018 Ford Expedition Max caught fire while on a test drive after repairs at Canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with Canby Oregon Fire Department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of Canby Ford if he would report it to Ford Motor Company, he said no it would just go through their insurance. Ford needs to recall all of the expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar F150 Trucks. There are many reported fires without a recall. Please recall all the expeditions and investigate all the other Ford Vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire .
Corrective Action:
Our 2018 Ford Expedition Max caught fire while on a test drive after repairs at Canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with Canby Oregon Fire Department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of Canby Ford if he would report it to Ford Motor Company, he said no it would just go through their insurance. Ford needs to recall all of the expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar F150 Trucks. There are many reported fires without a recall. Please recall all the expeditions and investigate all the other Ford Vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire .
Additional Notes:
Our 2018 Ford Expedition Max caught fire while on a test drive after repairs at Canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with Canby Oregon Fire Department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of Canby Ford if he would report it to Ford Motor Company, he said no it would just go through their insurance. Ford needs to recall all of the expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar F150 Trucks. There are many reported fires without a recall. Please recall all the expeditions and investigate all the other Ford Vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire .
Mfg Campaign: 11549081
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Our 2018 Ford Expedition Max caught fire while on a test drive after repairs at Canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with Canby Oregon Fire Department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of Canby Ford if he would report it to Ford Motor Company, he said no it would just go through their insurance. Ford needs to recall all of the expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar F150 Trucks. There are many reported fires without a recall. Please recall all the expeditions and investigate all the other Ford Vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire .
Corrective Action:
Our 2018 Ford Expedition Max caught fire while on a test drive after repairs at Canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with Canby Oregon Fire Department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of Canby Ford if he would report it to Ford Motor Company, he said no it would just go through their insurance. Ford needs to recall all of the expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar F150 Trucks. There are many reported fires without a recall. Please recall all the expeditions and investigate all the other Ford Vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire .
Additional Notes:
Our 2018 Ford Expedition Max caught fire while on a test drive after repairs at Canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with Canby Oregon Fire Department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of Canby Ford if he would report it to Ford Motor Company, he said no it would just go through their insurance. Ford needs to recall all of the expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar F150 Trucks. There are many reported fires without a recall. Please recall all the expeditions and investigate all the other Ford Vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire .
Mfg Campaign: 11549081
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Our 2018 Ford Expedition Max caught fire while on a test drive after repairs at Canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with Canby Oregon Fire Department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of Canby Ford if he would report it to Ford Motor Company, he said no it would just go through their insurance. Ford needs to recall all of the expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar F150 Trucks. There are many reported fires without a recall. Please recall all the expeditions and investigate all the other Ford Vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire .
Corrective Action:
Our 2018 Ford Expedition Max caught fire while on a test drive after repairs at Canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with Canby Oregon Fire Department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of Canby Ford if he would report it to Ford Motor Company, he said no it would just go through their insurance. Ford needs to recall all of the expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar F150 Trucks. There are many reported fires without a recall. Please recall all the expeditions and investigate all the other Ford Vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire .
Additional Notes:
Our 2018 Ford Expedition Max caught fire while on a test drive after repairs at Canby Ford. It completely caught fire and is a total loss. We were supposed to pick up the car an hour later. If our kids were in the car strapped into car seats, there may not have been enough time to get them out. They could have died. The mechanic who was driving saw the engine smoking and jumped out (he was at risk). The whole car was gone within 2-3 minutes. In my opinion it exploded as all the windows were blown out. The motor block melted, and the front end of the car is gone. There is a report with Canby Oregon Fire Department. Most people would assume it was overheating, get out and open the hood with their family still in the car. If that had happened people could have died. There were no check engine lights on when we took it to Ford. It was just close to the end of a warranty and there was an engine rattle we wanted fixed. Please come look at the car to investigate. It is at an independent insurance valuation company. I asked the manager of Canby Ford if he would report it to Ford Motor Company, he said no it would just go through their insurance. Ford needs to recall all of the expeditions so someone doesn't die in a fire. Ford already settled on the 2021 Ford Expedition and there are fires on older models and similar F150 Trucks. There are many reported fires without a recall. Please recall all the expeditions and investigate all the other Ford Vehicle fires swept under the rug. We don't want someone else to die due to a lack of action. The previous Ford Expedition settlement is not enough as it only covers 2021. If nothing is done, we plan to go public on the news with the photos, hopefully we can say NHTSA did something (or we can say NHTSA did nothing). Other families are at risk, they need to know to get out fast cause it could catch fire or explode. They need to not assume the engine is overheating (as I would have done 2 months ago) it could be on fire .
Mfg Campaign: 11549081
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Expedition. The contact stated while driving 25 MPH, the transmission was slipping, and the vehicle failed to exceed 25 MPH while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed. The contact stated that the dealer replaced the valve body instead, because the manufacturer warranty department declined to cover the transmission replacement. The failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 36,000.
Corrective Action:
The contact owns a 2018 Ford Expedition. The contact stated while driving 25 MPH, the transmission was slipping, and the vehicle failed to exceed 25 MPH while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed. The contact stated that the dealer replaced the valve body instead, because the manufacturer warranty department declined to cover the transmission replacement. The failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 36,000.
Additional Notes:
The contact owns a 2018 Ford Expedition. The contact stated while driving 25 MPH, the transmission was slipping, and the vehicle failed to exceed 25 MPH while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed. The contact stated that the dealer replaced the valve body instead, because the manufacturer warranty department declined to cover the transmission replacement. The failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 36,000.
Mfg Campaign: 11548597
Recall Date: Oct 6, 2023
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Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury