Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S21
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S36
Recall Date: Oct 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
469 ComplaintsFord Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Expedition Max. The contact stated that after the wife started the vehicle and while the gear shifter was in the parked position, the front driver's side seatbelt pretensioner erroneously deployed. During the incident, the wife sustained a left shoulder abrasion, which required medical treatment. The vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The contact was informed that the VIN was included in the NHTSA Campaign Number: 24V099000(SEAT BELTS). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2019 Ford Expedition Max. The contact stated that after the wife started the vehicle and while the gear shifter was in the parked position, the front driver's side seatbelt pretensioner erroneously deployed. During the incident, the wife sustained a left shoulder abrasion, which required medical treatment. The vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The contact was informed that the VIN was included in the NHTSA Campaign Number: 24V099000(SEAT BELTS). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2019 Ford Expedition Max. The contact stated that after the wife started the vehicle and while the gear shifter was in the parked position, the front driver's side seatbelt pretensioner erroneously deployed. During the incident, the wife sustained a left shoulder abrasion, which required medical treatment. The vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The contact was informed that the VIN was included in the NHTSA Campaign Number: 24V099000(SEAT BELTS). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 90,000.
Mfg Campaign: 11676903
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Issues with the transmission (10R80) started in May 2025 around 79,000 miles, and lasted a few weeks before we could get to the Ford dealer. We have not towed anything or taken the vehicle off roading. We experienced very hard shifting, delayed acceleration, lurching, and loss of power. We were unable to drive the vehicle without one or more of these things consistently happening. One lurch was particularly violent where our momentum carried us forward while the vehicle slowed dramatically. The loss of power was particularly dangerous because I pulled into traffic and then shifting failed and I couldn’t move. I was stuck in the middle of the road until the gears cycled and eventually started working again. The loss of power also happened to my wife. The transmission issues appeared quickly and then rapidly became worse. We took it to Ford and they said the transmission needed replaced. This would allegedly be better than trying to fix it piece by piece. Apparently Ford could potentially help with costs if I submitted a case, but they would want to try to diagnose and fix it first. This meant being without the vehicle for an extended period and then having to return it to the shop if the part fixed didn’t solve the issue. This is unreasonable given that others online reported similar issues and the “fixes” often did not work. We did not have any dashboard lights illuminate as part of our issues. We had the transmission replaced.
Corrective Action:
Issues with the transmission (10R80) started in May 2025 around 79,000 miles, and lasted a few weeks before we could get to the Ford dealer. We have not towed anything or taken the vehicle off roading. We experienced very hard shifting, delayed acceleration, lurching, and loss of power. We were unable to drive the vehicle without one or more of these things consistently happening. One lurch was particularly violent where our momentum carried us forward while the vehicle slowed dramatically. The loss of power was particularly dangerous because I pulled into traffic and then shifting failed and I couldn’t move. I was stuck in the middle of the road until the gears cycled and eventually started working again. The loss of power also happened to my wife. The transmission issues appeared quickly and then rapidly became worse. We took it to Ford and they said the transmission needed replaced. This would allegedly be better than trying to fix it piece by piece. Apparently Ford could potentially help with costs if I submitted a case, but they would want to try to diagnose and fix it first. This meant being without the vehicle for an extended period and then having to return it to the shop if the part fixed didn’t solve the issue. This is unreasonable given that others online reported similar issues and the “fixes” often did not work. We did not have any dashboard lights illuminate as part of our issues. We had the transmission replaced.
Additional Notes:
Issues with the transmission (10R80) started in May 2025 around 79,000 miles, and lasted a few weeks before we could get to the Ford dealer. We have not towed anything or taken the vehicle off roading. We experienced very hard shifting, delayed acceleration, lurching, and loss of power. We were unable to drive the vehicle without one or more of these things consistently happening. One lurch was particularly violent where our momentum carried us forward while the vehicle slowed dramatically. The loss of power was particularly dangerous because I pulled into traffic and then shifting failed and I couldn’t move. I was stuck in the middle of the road until the gears cycled and eventually started working again. The loss of power also happened to my wife. The transmission issues appeared quickly and then rapidly became worse. We took it to Ford and they said the transmission needed replaced. This would allegedly be better than trying to fix it piece by piece. Apparently Ford could potentially help with costs if I submitted a case, but they would want to try to diagnose and fix it first. This meant being without the vehicle for an extended period and then having to return it to the shop if the part fixed didn’t solve the issue. This is unreasonable given that others online reported similar issues and the “fixes” often did not work. We did not have any dashboard lights illuminate as part of our issues. We had the transmission replaced.
Mfg Campaign: 11677102
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving 50 MPH, there was a rattling sound coming from the engine. The contact pulled over to side of the road, turned off and restarted the vehicle and the vehicle started to operate as intended. The check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 150,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving 50 MPH, there was a rattling sound coming from the engine. The contact pulled over to side of the road, turned off and restarted the vehicle and the vehicle started to operate as intended. The check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 150,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving 50 MPH, there was a rattling sound coming from the engine. The contact pulled over to side of the road, turned off and restarted the vehicle and the vehicle started to operate as intended. The check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 150,000.
Mfg Campaign: 11676750
Recall Date: Jul 28, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I took the car for a recall due OBD issues and reprogramming shortly after that 3 days after it was at redrock ford in Williston North Dakota is giving me Emergency brake malfunction in middle of driving car on cruise control this warning came on with a lightning symbol in red and circle around it disengaging cruise control on its own and also no showing speed cruise control is set for this is the 3rd time I take this car due to recalls they also just did seatbelt tensioners on front driver and passenger sides and is listed again for it and status on it is that no remedy is available due to parts not available I called the dealer after the OBD RECALL REPAIR and associate is stating I have to pay a diagnostic because is not related to EMERGENCY BRAKE ISSUES mentioned above I didn’t have this ebrake issue before u til oil took it to them now thanks to this I have a broken front right passenger wheel bearing most likely it engage ABS SYSTEMS AND MY WHEEL LOCKED WHILE DRIVING WITH MY Family and my kids now I have to buy a new driver side wheel bearing most likely have a mechanic installed also with a price of labor cost on top
Corrective Action:
I took the car for a recall due OBD issues and reprogramming shortly after that 3 days after it was at redrock ford in Williston North Dakota is giving me Emergency brake malfunction in middle of driving car on cruise control this warning came on with a lightning symbol in red and circle around it disengaging cruise control on its own and also no showing speed cruise control is set for this is the 3rd time I take this car due to recalls they also just did seatbelt tensioners on front driver and passenger sides and is listed again for it and status on it is that no remedy is available due to parts not available I called the dealer after the OBD RECALL REPAIR and associate is stating I have to pay a diagnostic because is not related to EMERGENCY BRAKE ISSUES mentioned above I didn’t have this ebrake issue before u til oil took it to them now thanks to this I have a broken front right passenger wheel bearing most likely it engage ABS SYSTEMS AND MY WHEEL LOCKED WHILE DRIVING WITH MY Family and my kids now I have to buy a new driver side wheel bearing most likely have a mechanic installed also with a price of labor cost on top
Additional Notes:
I took the car for a recall due OBD issues and reprogramming shortly after that 3 days after it was at redrock ford in Williston North Dakota is giving me Emergency brake malfunction in middle of driving car on cruise control this warning came on with a lightning symbol in red and circle around it disengaging cruise control on its own and also no showing speed cruise control is set for this is the 3rd time I take this car due to recalls they also just did seatbelt tensioners on front driver and passenger sides and is listed again for it and status on it is that no remedy is available due to parts not available I called the dealer after the OBD RECALL REPAIR and associate is stating I have to pay a diagnostic because is not related to EMERGENCY BRAKE ISSUES mentioned above I didn’t have this ebrake issue before u til oil took it to them now thanks to this I have a broken front right passenger wheel bearing most likely it engage ABS SYSTEMS AND MY WHEEL LOCKED WHILE DRIVING WITH MY Family and my kids now I have to buy a new driver side wheel bearing most likely have a mechanic installed also with a price of labor cost on top
Mfg Campaign: 11676361
Recall Date: Jul 26, 2025
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I took the car for a recall due OBD issues and reprogramming shortly after that 3 days after it was at redrock ford in Williston North Dakota is giving me Emergency brake malfunction in middle of driving car on cruise control this warning came on with a lightning symbol in red and circle around it disengaging cruise control on its own and also no showing speed cruise control is set for this is the 3rd time I take this car due to recalls they also just did seatbelt tensioners on front driver and passenger sides and is listed again for it and status on it is that no remedy is available due to parts not available I called the dealer after the OBD RECALL REPAIR and associate is stating I have to pay a diagnostic because is not related to EMERGENCY BRAKE ISSUES mentioned above I didn’t have this ebrake issue before u til oil took it to them now thanks to this I have a broken front right passenger wheel bearing most likely it engage ABS SYSTEMS AND MY WHEEL LOCKED WHILE DRIVING WITH MY Family and my kids now I have to buy a new driver side wheel bearing most likely have a mechanic installed also with a price of labor cost on top
Corrective Action:
I took the car for a recall due OBD issues and reprogramming shortly after that 3 days after it was at redrock ford in Williston North Dakota is giving me Emergency brake malfunction in middle of driving car on cruise control this warning came on with a lightning symbol in red and circle around it disengaging cruise control on its own and also no showing speed cruise control is set for this is the 3rd time I take this car due to recalls they also just did seatbelt tensioners on front driver and passenger sides and is listed again for it and status on it is that no remedy is available due to parts not available I called the dealer after the OBD RECALL REPAIR and associate is stating I have to pay a diagnostic because is not related to EMERGENCY BRAKE ISSUES mentioned above I didn’t have this ebrake issue before u til oil took it to them now thanks to this I have a broken front right passenger wheel bearing most likely it engage ABS SYSTEMS AND MY WHEEL LOCKED WHILE DRIVING WITH MY Family and my kids now I have to buy a new driver side wheel bearing most likely have a mechanic installed also with a price of labor cost on top
Additional Notes:
I took the car for a recall due OBD issues and reprogramming shortly after that 3 days after it was at redrock ford in Williston North Dakota is giving me Emergency brake malfunction in middle of driving car on cruise control this warning came on with a lightning symbol in red and circle around it disengaging cruise control on its own and also no showing speed cruise control is set for this is the 3rd time I take this car due to recalls they also just did seatbelt tensioners on front driver and passenger sides and is listed again for it and status on it is that no remedy is available due to parts not available I called the dealer after the OBD RECALL REPAIR and associate is stating I have to pay a diagnostic because is not related to EMERGENCY BRAKE ISSUES mentioned above I didn’t have this ebrake issue before u til oil took it to them now thanks to this I have a broken front right passenger wheel bearing most likely it engage ABS SYSTEMS AND MY WHEEL LOCKED WHILE DRIVING WITH MY Family and my kids now I have to buy a new driver side wheel bearing most likely have a mechanic installed also with a price of labor cost on top
Mfg Campaign: 11676361
Recall Date: Jul 26, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I took the car for a recall due OBD issues and reprogramming shortly after that 3 days after it was at redrock ford in Williston North Dakota is giving me Emergency brake malfunction in middle of driving car on cruise control this warning came on with a lightning symbol in red and circle around it disengaging cruise control on its own and also no showing speed cruise control is set for this is the 3rd time I take this car due to recalls they also just did seatbelt tensioners on front driver and passenger sides and is listed again for it and status on it is that no remedy is available due to parts not available I called the dealer after the OBD RECALL REPAIR and associate is stating I have to pay a diagnostic because is not related to EMERGENCY BRAKE ISSUES mentioned above I didn’t have this ebrake issue before u til oil took it to them now thanks to this I have a broken front right passenger wheel bearing most likely it engage ABS SYSTEMS AND MY WHEEL LOCKED WHILE DRIVING WITH MY Family and my kids now I have to buy a new driver side wheel bearing most likely have a mechanic installed also with a price of labor cost on top
Corrective Action:
I took the car for a recall due OBD issues and reprogramming shortly after that 3 days after it was at redrock ford in Williston North Dakota is giving me Emergency brake malfunction in middle of driving car on cruise control this warning came on with a lightning symbol in red and circle around it disengaging cruise control on its own and also no showing speed cruise control is set for this is the 3rd time I take this car due to recalls they also just did seatbelt tensioners on front driver and passenger sides and is listed again for it and status on it is that no remedy is available due to parts not available I called the dealer after the OBD RECALL REPAIR and associate is stating I have to pay a diagnostic because is not related to EMERGENCY BRAKE ISSUES mentioned above I didn’t have this ebrake issue before u til oil took it to them now thanks to this I have a broken front right passenger wheel bearing most likely it engage ABS SYSTEMS AND MY WHEEL LOCKED WHILE DRIVING WITH MY Family and my kids now I have to buy a new driver side wheel bearing most likely have a mechanic installed also with a price of labor cost on top
Additional Notes:
I took the car for a recall due OBD issues and reprogramming shortly after that 3 days after it was at redrock ford in Williston North Dakota is giving me Emergency brake malfunction in middle of driving car on cruise control this warning came on with a lightning symbol in red and circle around it disengaging cruise control on its own and also no showing speed cruise control is set for this is the 3rd time I take this car due to recalls they also just did seatbelt tensioners on front driver and passenger sides and is listed again for it and status on it is that no remedy is available due to parts not available I called the dealer after the OBD RECALL REPAIR and associate is stating I have to pay a diagnostic because is not related to EMERGENCY BRAKE ISSUES mentioned above I didn’t have this ebrake issue before u til oil took it to them now thanks to this I have a broken front right passenger wheel bearing most likely it engage ABS SYSTEMS AND MY WHEEL LOCKED WHILE DRIVING WITH MY Family and my kids now I have to buy a new driver side wheel bearing most likely have a mechanic installed also with a price of labor cost on top
Mfg Campaign: 11676361
Recall Date: Jul 26, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that upon start the vehicle, the vehicle hesitated while starting and while idling, and there was an abnormal clanking sound was coming from the engine. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the camshaft system was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced Technical Service Bulletin: 23-2143; as a probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 42,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that upon start the vehicle, the vehicle hesitated while starting and while idling, and there was an abnormal clanking sound was coming from the engine. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the camshaft system was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced Technical Service Bulletin: 23-2143; as a probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 42,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that upon start the vehicle, the vehicle hesitated while starting and while idling, and there was an abnormal clanking sound was coming from the engine. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the camshaft system was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced Technical Service Bulletin: 23-2143; as a probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 42,000.
Mfg Campaign: 11675988
Recall Date: Jul 24, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
On [XXX], the seatbelt pretensioner on my 2019 Ford Expedition MAX Platinum suddenly discharged without warning while the vehicle was stationary. It emitted a loud noise, caused the seatbelt to lock, and released a strong burning smell, consistent with prior reports linked to recall 24V099 / 25V197000. I purchased this vehicle used on [XXX] from Taverna Infiniti of North Miami (FL). At the time of sale, the dealership: •Did not disclose any active recalls •Provided an inspection form stating the seatbelt and warning systems were “OK” •Sold the vehicle with an illuminated airbag (SRS) warning light •Delivered the vehicle with a non-functional driver-side tail light Four days later ([XXX]), the dealer sent me a Carfax report showing the vehicle had an active NHTSA safety recall (24V099), issued in February 2024, with a known remedy available. The dealership knowingly sold a vehicle with an unrepaired safety defect, and the defect has now resulted in an actual pretensioner discharge — which could pose a fire risk and compromised occupant protection. I am currently working to have the vehicle serviced at a Ford-authorized dealer. I am reporting this event to document: •The failure of the seatbelt pretensioner •The dealer’s noncompliance with safety disclosure obligations •The risk posed to other consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], the seatbelt pretensioner on my 2019 Ford Expedition MAX Platinum suddenly discharged without warning while the vehicle was stationary. It emitted a loud noise, caused the seatbelt to lock, and released a strong burning smell, consistent with prior reports linked to recall 24V099 / 25V197000. I purchased this vehicle used on [XXX] from Taverna Infiniti of North Miami (FL). At the time of sale, the dealership: •Did not disclose any active recalls •Provided an inspection form stating the seatbelt and warning systems were “OK” •Sold the vehicle with an illuminated airbag (SRS) warning light •Delivered the vehicle with a non-functional driver-side tail light Four days later ([XXX]), the dealer sent me a Carfax report showing the vehicle had an active NHTSA safety recall (24V099), issued in February 2024, with a known remedy available. The dealership knowingly sold a vehicle with an unrepaired safety defect, and the defect has now resulted in an actual pretensioner discharge — which could pose a fire risk and compromised occupant protection. I am currently working to have the vehicle serviced at a Ford-authorized dealer. I am reporting this event to document: •The failure of the seatbelt pretensioner •The dealer’s noncompliance with safety disclosure obligations •The risk posed to other consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], the seatbelt pretensioner on my 2019 Ford Expedition MAX Platinum suddenly discharged without warning while the vehicle was stationary. It emitted a loud noise, caused the seatbelt to lock, and released a strong burning smell, consistent with prior reports linked to recall 24V099 / 25V197000. I purchased this vehicle used on [XXX] from Taverna Infiniti of North Miami (FL). At the time of sale, the dealership: •Did not disclose any active recalls •Provided an inspection form stating the seatbelt and warning systems were “OK” •Sold the vehicle with an illuminated airbag (SRS) warning light •Delivered the vehicle with a non-functional driver-side tail light Four days later ([XXX]), the dealer sent me a Carfax report showing the vehicle had an active NHTSA safety recall (24V099), issued in February 2024, with a known remedy available. The dealership knowingly sold a vehicle with an unrepaired safety defect, and the defect has now resulted in an actual pretensioner discharge — which could pose a fire risk and compromised occupant protection. I am currently working to have the vehicle serviced at a Ford-authorized dealer. I am reporting this event to document: •The failure of the seatbelt pretensioner •The dealer’s noncompliance with safety disclosure obligations •The risk posed to other consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11676014
Recall Date: Jul 24, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
At 60k miles the car started making noises when I start it. I took it in and they said it was the timing chain. Also my engine light keeps coming on and it says Emissions Error. I have purchased several Fords and I don’t plan on major repairs every 5 years. Especially the day it goes out of warranty. Apparently the timing chain is a big problem according to the repair company at around 5 years on these expeditions
Corrective Action:
At 60k miles the car started making noises when I start it. I took it in and they said it was the timing chain. Also my engine light keeps coming on and it says Emissions Error. I have purchased several Fords and I don’t plan on major repairs every 5 years. Especially the day it goes out of warranty. Apparently the timing chain is a big problem according to the repair company at around 5 years on these expeditions
Additional Notes:
At 60k miles the car started making noises when I start it. I took it in and they said it was the timing chain. Also my engine light keeps coming on and it says Emissions Error. I have purchased several Fords and I don’t plan on major repairs every 5 years. Especially the day it goes out of warranty. Apparently the timing chain is a big problem according to the repair company at around 5 years on these expeditions
Mfg Campaign: 11675288
Recall Date: Jul 22, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Catalytic converter signaled efficiency is low after the Emissions Recall 24 E 13 had been fixed 2025. There are 5 other expeditions in the dealership with the exact same problem. Had recall fixed one month later check engine light came on. Same problem emissions signal. Ford won’t fix it as they claim “it would have been caught during inspections of the vehicle when they run codes during any kind of service.” Even though it would not have been because the recall just came out May 2025 for it to correctly issue said signal.
Corrective Action:
Catalytic converter signaled efficiency is low after the Emissions Recall 24 E 13 had been fixed 2025. There are 5 other expeditions in the dealership with the exact same problem. Had recall fixed one month later check engine light came on. Same problem emissions signal. Ford won’t fix it as they claim “it would have been caught during inspections of the vehicle when they run codes during any kind of service.” Even though it would not have been because the recall just came out May 2025 for it to correctly issue said signal.
Additional Notes:
Catalytic converter signaled efficiency is low after the Emissions Recall 24 E 13 had been fixed 2025. There are 5 other expeditions in the dealership with the exact same problem. Had recall fixed one month later check engine light came on. Same problem emissions signal. Ford won’t fix it as they claim “it would have been caught during inspections of the vehicle when they run codes during any kind of service.” Even though it would not have been because the recall just came out May 2025 for it to correctly issue said signal.
Mfg Campaign: 11674732
Recall Date: Jul 19, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While attempting to accelerate and change lanes on the freeway, the vehicle unexpectedly slipped out of gear and appeared to shift into neutral. During this time, the gas pedal became completely unresponsive, leaving me unable to control the vehicle’s speed. Multiple warning lights and audible alerts activated briefly before disappearing. I released the gas pedal and attempted to accelerate again, at which point the vehicle re-engaged and resumed normal function. This issue first occurred approximately one month ago and has now happened two additional times. Each incident lasted several seconds during active freeway driving, creating a highly dangerous situation where I had no control over acceleration. This poses a serious safety risk, especially when merging or maneuvering in high-speed traffic. Although no accident has occurred yet, the potential for one is significant and deeply concerning.
Corrective Action:
While attempting to accelerate and change lanes on the freeway, the vehicle unexpectedly slipped out of gear and appeared to shift into neutral. During this time, the gas pedal became completely unresponsive, leaving me unable to control the vehicle’s speed. Multiple warning lights and audible alerts activated briefly before disappearing. I released the gas pedal and attempted to accelerate again, at which point the vehicle re-engaged and resumed normal function. This issue first occurred approximately one month ago and has now happened two additional times. Each incident lasted several seconds during active freeway driving, creating a highly dangerous situation where I had no control over acceleration. This poses a serious safety risk, especially when merging or maneuvering in high-speed traffic. Although no accident has occurred yet, the potential for one is significant and deeply concerning.
Additional Notes:
While attempting to accelerate and change lanes on the freeway, the vehicle unexpectedly slipped out of gear and appeared to shift into neutral. During this time, the gas pedal became completely unresponsive, leaving me unable to control the vehicle’s speed. Multiple warning lights and audible alerts activated briefly before disappearing. I released the gas pedal and attempted to accelerate again, at which point the vehicle re-engaged and resumed normal function. This issue first occurred approximately one month ago and has now happened two additional times. Each incident lasted several seconds during active freeway driving, creating a highly dangerous situation where I had no control over acceleration. This poses a serious safety risk, especially when merging or maneuvering in high-speed traffic. Although no accident has occurred yet, the potential for one is significant and deeply concerning.
Mfg Campaign: 11674143
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle failed to respond as indented and started to decelerate unintendedly. The contact became aware of a rattling sound coming from underneath the vehicle. Several warning lights illuminated. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer for repair under a recall; however, the contact was provided the cost for a diagnostic test. The vehicle was not repaired. The manufacturer was notified on the failure, and informed the contact that the vehicle was included in Technical Service Bulletin: 22-2428 (Automatic Transmission - Harsh-Delayed Engagement). The approximate failure mileage was 50,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle failed to respond as indented and started to decelerate unintendedly. The contact became aware of a rattling sound coming from underneath the vehicle. Several warning lights illuminated. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer for repair under a recall; however, the contact was provided the cost for a diagnostic test. The vehicle was not repaired. The manufacturer was notified on the failure, and informed the contact that the vehicle was included in Technical Service Bulletin: 22-2428 (Automatic Transmission - Harsh-Delayed Engagement). The approximate failure mileage was 50,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle failed to respond as indented and started to decelerate unintendedly. The contact became aware of a rattling sound coming from underneath the vehicle. Several warning lights illuminated. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer for repair under a recall; however, the contact was provided the cost for a diagnostic test. The vehicle was not repaired. The manufacturer was notified on the failure, and informed the contact that the vehicle was included in Technical Service Bulletin: 22-2428 (Automatic Transmission - Harsh-Delayed Engagement). The approximate failure mileage was 50,000.
Mfg Campaign: 11672080
Recall Date: Jul 8, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My transmission started losing power on acceleration, hard jerk/bang when shifting into gear, transmission slipping, loss of power between shifts
Corrective Action:
My transmission started losing power on acceleration, hard jerk/bang when shifting into gear, transmission slipping, loss of power between shifts
Additional Notes:
My transmission started losing power on acceleration, hard jerk/bang when shifting into gear, transmission slipping, loss of power between shifts
Mfg Campaign: 11671597
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My transmission started losing power on acceleration, hard jerk/bang when shifting into gear, transmission slipping, loss of power between shifts
Corrective Action:
My transmission started losing power on acceleration, hard jerk/bang when shifting into gear, transmission slipping, loss of power between shifts
Additional Notes:
My transmission started losing power on acceleration, hard jerk/bang when shifting into gear, transmission slipping, loss of power between shifts
Mfg Campaign: 11671597
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My transmission started losing power on acceleration, hard jerk/bang when shifting into gear, transmission slipping, loss of power between shifts
Corrective Action:
My transmission started losing power on acceleration, hard jerk/bang when shifting into gear, transmission slipping, loss of power between shifts
Additional Notes:
My transmission started losing power on acceleration, hard jerk/bang when shifting into gear, transmission slipping, loss of power between shifts
Mfg Campaign: 11671597
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle briefly hesitated and failed to properly shift into gear. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 99,500.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle briefly hesitated and failed to properly shift into gear. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 99,500.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle briefly hesitated and failed to properly shift into gear. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 99,500.
Mfg Campaign: 11670625
Recall Date: Jul 1, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failure, skipping, and stalling. It can be inspected. My family and Is safety was put at risk when the transmission started stalling out while leaving the exit ramp to turn onto a busy road with constant traffic. As soon as the acceleration pedal was pressed after leaving the stop sign stalling occurred and again at the following stop light upon acceleration. Yes the problem has been confirmed by a dealership. It has not been inspected by the police, insurance, or others. No warning before hand other than it would skip certain gears and jerk really hard.
Corrective Action:
Transmission failure, skipping, and stalling. It can be inspected. My family and Is safety was put at risk when the transmission started stalling out while leaving the exit ramp to turn onto a busy road with constant traffic. As soon as the acceleration pedal was pressed after leaving the stop sign stalling occurred and again at the following stop light upon acceleration. Yes the problem has been confirmed by a dealership. It has not been inspected by the police, insurance, or others. No warning before hand other than it would skip certain gears and jerk really hard.
Additional Notes:
Transmission failure, skipping, and stalling. It can be inspected. My family and Is safety was put at risk when the transmission started stalling out while leaving the exit ramp to turn onto a busy road with constant traffic. As soon as the acceleration pedal was pressed after leaving the stop sign stalling occurred and again at the following stop light upon acceleration. Yes the problem has been confirmed by a dealership. It has not been inspected by the police, insurance, or others. No warning before hand other than it would skip certain gears and jerk really hard.
Mfg Campaign: 11670655
Recall Date: Jul 1, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I noticed that the car would make a clunking noise changing Drive to Reverse (vice versa) and had informed the dealership upon getting car checked up for cold start rattle issues that sounded like stemming from cam phaser. Dealer didn't comment on it. Over time, I felt it getting worse. Now at about 51,400 on my drive home on the freeway close to my exit, luckily, I felt the car vibrantly shaking (during drive and slow down). After exiting the freeway, I noticed car (and steering wheel) shaking vibrantly when going 25 mph and over. After taking it to a local mechanic, they found that the driveshaft was about to come off missing a part.
Corrective Action:
I noticed that the car would make a clunking noise changing Drive to Reverse (vice versa) and had informed the dealership upon getting car checked up for cold start rattle issues that sounded like stemming from cam phaser. Dealer didn't comment on it. Over time, I felt it getting worse. Now at about 51,400 on my drive home on the freeway close to my exit, luckily, I felt the car vibrantly shaking (during drive and slow down). After exiting the freeway, I noticed car (and steering wheel) shaking vibrantly when going 25 mph and over. After taking it to a local mechanic, they found that the driveshaft was about to come off missing a part.
Additional Notes:
I noticed that the car would make a clunking noise changing Drive to Reverse (vice versa) and had informed the dealership upon getting car checked up for cold start rattle issues that sounded like stemming from cam phaser. Dealer didn't comment on it. Over time, I felt it getting worse. Now at about 51,400 on my drive home on the freeway close to my exit, luckily, I felt the car vibrantly shaking (during drive and slow down). After exiting the freeway, I noticed car (and steering wheel) shaking vibrantly when going 25 mph and over. After taking it to a local mechanic, they found that the driveshaft was about to come off missing a part.
Mfg Campaign: 11670207
Recall Date: Jun 30, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
During a recent visit on 6/6/2025 to the Ford dealership in Torrance for an oil change, I've informed the service staff of my concern for the diminishing coolant levels. Upon completion of the oil change, they've informed they did not find any issues with the coolant and did not find any signs of leaking. Today is June 30, 2025 and I've come to a local mechanic for a different concern of vehicle shaking and they found that the coolant was indeed leaking.
Corrective Action:
During a recent visit on 6/6/2025 to the Ford dealership in Torrance for an oil change, I've informed the service staff of my concern for the diminishing coolant levels. Upon completion of the oil change, they've informed they did not find any issues with the coolant and did not find any signs of leaking. Today is June 30, 2025 and I've come to a local mechanic for a different concern of vehicle shaking and they found that the coolant was indeed leaking.
Additional Notes:
During a recent visit on 6/6/2025 to the Ford dealership in Torrance for an oil change, I've informed the service staff of my concern for the diminishing coolant levels. Upon completion of the oil change, they've informed they did not find any issues with the coolant and did not find any signs of leaking. Today is June 30, 2025 and I've come to a local mechanic for a different concern of vehicle shaking and they found that the coolant was indeed leaking.
Mfg Campaign: 11670212
Recall Date: Jun 30, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Was returning home from a drive on a freeway and noticed that car started shaking violently on right side rear of vehicle, like tires were loose, when I was close to the exit. Upon exiting freeway I noticed that vehicle at 20mph speeds+ (more noticeable at 25mph+) the car began shaking. Car shakes as well throughout braking. I took it to the tire shop to see if it was a tire issue or a balance issue, but the shop informed it wasn't a tire issue but possibly a CV related. Because I'm feeling the vibrations more from one side of vehicle, thinking it could be related to the toe link. Seeing car parked on driveway, it does seem to be leaning more to the right in the rear of the vehicle
Corrective Action:
Was returning home from a drive on a freeway and noticed that car started shaking violently on right side rear of vehicle, like tires were loose, when I was close to the exit. Upon exiting freeway I noticed that vehicle at 20mph speeds+ (more noticeable at 25mph+) the car began shaking. Car shakes as well throughout braking. I took it to the tire shop to see if it was a tire issue or a balance issue, but the shop informed it wasn't a tire issue but possibly a CV related. Because I'm feeling the vibrations more from one side of vehicle, thinking it could be related to the toe link. Seeing car parked on driveway, it does seem to be leaning more to the right in the rear of the vehicle
Additional Notes:
Was returning home from a drive on a freeway and noticed that car started shaking violently on right side rear of vehicle, like tires were loose, when I was close to the exit. Upon exiting freeway I noticed that vehicle at 20mph speeds+ (more noticeable at 25mph+) the car began shaking. Car shakes as well throughout braking. I took it to the tire shop to see if it was a tire issue or a balance issue, but the shop informed it wasn't a tire issue but possibly a CV related. Because I'm feeling the vibrations more from one side of vehicle, thinking it could be related to the toe link. Seeing car parked on driveway, it does seem to be leaning more to the right in the rear of the vehicle
Mfg Campaign: 11669945
Recall Date: Jun 28, 2025
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