Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S21
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S36
Recall Date: Oct 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
469 ComplaintsFord Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle parked and had just been started. Went to put on dvr seatbelt and a loud explosion happened to my left and the seatbelt shoulder strap was pulled out of my fingers. The driver seatbelt pretensioner activated without a collision and the cab filled with smoke. Vehicle has never been in a collision, ever had a restraint malfunction, is the original OEM safety component, and hasn’t been serviced/replaced for a seatbelt/airbag issue. Now, the air bag light is activated and the seatbelt is tightly fully retracted to the pillar so tight it can’t be moved at all. Access to the onboard computer can verify all the above info. Dealership stated there was an activation of the pretensioned charge on the driver seatbelt resulting in the belt fully retracting and the seatbelt no longer functioning. 2nd 2019 Ford Expedition they have seen this week with the same mishap. If this would have deployed at highway speeds, a driver may have been startled due to the loud explosion in the cab and lost control of the vehicle (I was parked). Smoke immediately entered the occupant compartment. The seat belt retracted so quickly/tightly, injury to one’s chest would have occurred.
Corrective Action:
Vehicle parked and had just been started. Went to put on dvr seatbelt and a loud explosion happened to my left and the seatbelt shoulder strap was pulled out of my fingers. The driver seatbelt pretensioner activated without a collision and the cab filled with smoke. Vehicle has never been in a collision, ever had a restraint malfunction, is the original OEM safety component, and hasn’t been serviced/replaced for a seatbelt/airbag issue. Now, the air bag light is activated and the seatbelt is tightly fully retracted to the pillar so tight it can’t be moved at all. Access to the onboard computer can verify all the above info. Dealership stated there was an activation of the pretensioned charge on the driver seatbelt resulting in the belt fully retracting and the seatbelt no longer functioning. 2nd 2019 Ford Expedition they have seen this week with the same mishap. If this would have deployed at highway speeds, a driver may have been startled due to the loud explosion in the cab and lost control of the vehicle (I was parked). Smoke immediately entered the occupant compartment. The seat belt retracted so quickly/tightly, injury to one’s chest would have occurred.
Additional Notes:
Vehicle parked and had just been started. Went to put on dvr seatbelt and a loud explosion happened to my left and the seatbelt shoulder strap was pulled out of my fingers. The driver seatbelt pretensioner activated without a collision and the cab filled with smoke. Vehicle has never been in a collision, ever had a restraint malfunction, is the original OEM safety component, and hasn’t been serviced/replaced for a seatbelt/airbag issue. Now, the air bag light is activated and the seatbelt is tightly fully retracted to the pillar so tight it can’t be moved at all. Access to the onboard computer can verify all the above info. Dealership stated there was an activation of the pretensioned charge on the driver seatbelt resulting in the belt fully retracting and the seatbelt no longer functioning. 2nd 2019 Ford Expedition they have seen this week with the same mishap. If this would have deployed at highway speeds, a driver may have been startled due to the loud explosion in the cab and lost control of the vehicle (I was parked). Smoke immediately entered the occupant compartment. The seat belt retracted so quickly/tightly, injury to one’s chest would have occurred.
Mfg Campaign: 11542745
Recall Date: Sep 5, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Cam phasers gone bad even after doing a ‘reprogram’ that Ford listed as a recall. Ford then sent out a Customer Satisfaction Extension to replace the cam phasers (that we never received) but we missed the expiration date so now they are refusing to cover any of the service or parts. This is a known issue for the 3.5 engine, yet consumers are paying thousands out of pocket for a known issue.
Corrective Action:
Cam phasers gone bad even after doing a ‘reprogram’ that Ford listed as a recall. Ford then sent out a Customer Satisfaction Extension to replace the cam phasers (that we never received) but we missed the expiration date so now they are refusing to cover any of the service or parts. This is a known issue for the 3.5 engine, yet consumers are paying thousands out of pocket for a known issue.
Additional Notes:
Cam phasers gone bad even after doing a ‘reprogram’ that Ford listed as a recall. Ford then sent out a Customer Satisfaction Extension to replace the cam phasers (that we never received) but we missed the expiration date so now they are refusing to cover any of the service or parts. This is a known issue for the 3.5 engine, yet consumers are paying thousands out of pocket for a known issue.
Mfg Campaign: 11541438
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My truck does this during, gears shifts 3-4- them 3,4,t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn . Seem to get worse after 95,500 miles
Corrective Action:
My truck does this during, gears shifts 3-4- them 3,4,t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn . Seem to get worse after 95,500 miles
Additional Notes:
My truck does this during, gears shifts 3-4- them 3,4,t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn . Seem to get worse after 95,500 miles
Mfg Campaign: 11541064
Recall Date: Aug 27, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My truck does this during, gears shifts 3-4- them 3,4,t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn . Seem to get worse after 95,500 miles
Corrective Action:
My truck does this during, gears shifts 3-4- them 3,4,t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn . Seem to get worse after 95,500 miles
Additional Notes:
My truck does this during, gears shifts 3-4- them 3,4,t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn . Seem to get worse after 95,500 miles
Mfg Campaign: 11541064
Recall Date: Aug 27, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My truck does this during, gears shifts 3-4- them 3,4,t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn . Seem to get worse after 95,500 miles
Corrective Action:
My truck does this during, gears shifts 3-4- them 3,4,t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn . Seem to get worse after 95,500 miles
Additional Notes:
My truck does this during, gears shifts 3-4- them 3,4,t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn . Seem to get worse after 95,500 miles
Mfg Campaign: 11541064
Recall Date: Aug 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that when his wife started the vehicle, she heard an abnormal rattling and knocking sound coming from under the hood. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced; however, the vehicle was not repaired. The contact stated that the failure had been reoccurring for almost two years. The manufacturer was made aware of the failure. The contact was notified by the manufacturer and dealer that there had been two safety recalls for the cam phasers however, the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that when his wife started the vehicle, she heard an abnormal rattling and knocking sound coming from under the hood. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced; however, the vehicle was not repaired. The contact stated that the failure had been reoccurring for almost two years. The manufacturer was made aware of the failure. The contact was notified by the manufacturer and dealer that there had been two safety recalls for the cam phasers however, the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that when his wife started the vehicle, she heard an abnormal rattling and knocking sound coming from under the hood. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced; however, the vehicle was not repaired. The contact stated that the failure had been reoccurring for almost two years. The manufacturer was made aware of the failure. The contact was notified by the manufacturer and dealer that there had been two safety recalls for the cam phasers however, the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Mfg Campaign: 11540410
Recall Date: Aug 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that there was a loud knocking sound coming from the engine during cold starts. The contact had taken the vehicle to a dealer however, the dealer failed to find a failure. Upon investigation, the contact discovered that the failure was related to the cam phaser; however, there were no recalls on the VIN. The manufacturer was notified of the failure and the contact was informed that the vehicle did not qualify under a Customer Satisfaction Program. The vehicle was not repaired. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that there was a loud knocking sound coming from the engine during cold starts. The contact had taken the vehicle to a dealer however, the dealer failed to find a failure. Upon investigation, the contact discovered that the failure was related to the cam phaser; however, there were no recalls on the VIN. The manufacturer was notified of the failure and the contact was informed that the vehicle did not qualify under a Customer Satisfaction Program. The vehicle was not repaired. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that there was a loud knocking sound coming from the engine during cold starts. The contact had taken the vehicle to a dealer however, the dealer failed to find a failure. Upon investigation, the contact discovered that the failure was related to the cam phaser; however, there were no recalls on the VIN. The manufacturer was notified of the failure and the contact was informed that the vehicle did not qualify under a Customer Satisfaction Program. The vehicle was not repaired. The failure mileage was approximately 30,000.
Mfg Campaign: 11540024
Recall Date: Aug 22, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made an abnormally loud rattling sound. The vehicle was taken to the dealer, where it was diagnosed with cam phaser failure. The contact was informed that all four cam phasers needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact stated that the failure was like the Manufacturer Recall Campaign Number: 21N03 however, the vehicle was not included in the recall. The failure mileage was approximately 43,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made an abnormally loud rattling sound. The vehicle was taken to the dealer, where it was diagnosed with cam phaser failure. The contact was informed that all four cam phasers needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact stated that the failure was like the Manufacturer Recall Campaign Number: 21N03 however, the vehicle was not included in the recall. The failure mileage was approximately 43,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made an abnormally loud rattling sound. The vehicle was taken to the dealer, where it was diagnosed with cam phaser failure. The contact was informed that all four cam phasers needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact stated that the failure was like the Manufacturer Recall Campaign Number: 21N03 however, the vehicle was not included in the recall. The failure mileage was approximately 43,000.
Mfg Campaign: 11539832
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Got into the car, and started it before I put my seatbelt on the seat belt tensioner exploded on just the drivers side. Now the seatbelt will not release.
Corrective Action:
Got into the car, and started it before I put my seatbelt on the seat belt tensioner exploded on just the drivers side. Now the seatbelt will not release.
Additional Notes:
Got into the car, and started it before I put my seatbelt on the seat belt tensioner exploded on just the drivers side. Now the seatbelt will not release.
Mfg Campaign: 11539945
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
I was getting into my car to drive out of my drive way. Put on my seatbelt(driver side). Started to put it in drive then I heard a loud pop, then it felt like something hit my chest. My husband and daughter were in the car with me and didn’t see anything. I could smell a slight burning smell. After recovering from the pain I opened the door to try to see what happened. We notice the driver side seatbelt would not retract and was loose. We have called the local dealership to bring in.
Corrective Action:
I was getting into my car to drive out of my drive way. Put on my seatbelt(driver side). Started to put it in drive then I heard a loud pop, then it felt like something hit my chest. My husband and daughter were in the car with me and didn’t see anything. I could smell a slight burning smell. After recovering from the pain I opened the door to try to see what happened. We notice the driver side seatbelt would not retract and was loose. We have called the local dealership to bring in.
Additional Notes:
I was getting into my car to drive out of my drive way. Put on my seatbelt(driver side). Started to put it in drive then I heard a loud pop, then it felt like something hit my chest. My husband and daughter were in the car with me and didn’t see anything. I could smell a slight burning smell. After recovering from the pain I opened the door to try to see what happened. We notice the driver side seatbelt would not retract and was loose. We have called the local dealership to bring in.
Mfg Campaign: 11539513
Recall Date: Aug 19, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while his wife was driving at 40 mph, she heard a loud abnormal noise and began to feel pressure on her chest due to the seat belt. The driver stated the air bag warning light was illuminated for a couple of days before the incident. The driver continued driving to her destination and after parking the vehicle she noticed the front driver-side seat was extremely tight but was able to unlatch and exit the vehicle. The driver did not seek medical attention. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver side seat belt tensioner to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while his wife was driving at 40 mph, she heard a loud abnormal noise and began to feel pressure on her chest due to the seat belt. The driver stated the air bag warning light was illuminated for a couple of days before the incident. The driver continued driving to her destination and after parking the vehicle she noticed the front driver-side seat was extremely tight but was able to unlatch and exit the vehicle. The driver did not seek medical attention. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver side seat belt tensioner to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while his wife was driving at 40 mph, she heard a loud abnormal noise and began to feel pressure on her chest due to the seat belt. The driver stated the air bag warning light was illuminated for a couple of days before the incident. The driver continued driving to her destination and after parking the vehicle she noticed the front driver-side seat was extremely tight but was able to unlatch and exit the vehicle. The driver did not seek medical attention. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver side seat belt tensioner to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.
Mfg Campaign: 11539423
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission on this vehicle slips in and out of gear . It is very dangerous trying to merge into traffic. It make a high pitch sound and smells a burning smell. I have not taken it to the shop yet but will have to in the near future.
Corrective Action:
The transmission on this vehicle slips in and out of gear . It is very dangerous trying to merge into traffic. It make a high pitch sound and smells a burning smell. I have not taken it to the shop yet but will have to in the near future.
Additional Notes:
The transmission on this vehicle slips in and out of gear . It is very dangerous trying to merge into traffic. It make a high pitch sound and smells a burning smell. I have not taken it to the shop yet but will have to in the near future.
Mfg Campaign: 11539252
Recall Date: Aug 17, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The vehicle was parked when we heard a loud popping noise. I then saw white powder and smelled a horrible smell. Upon inspection the passenger seat side panel had popped open. It seemed like an airbag had deployed. I had a restraint indicator light on at that point. It was taken to a Ford dealership where they told me it couldn’t have been an airbag it was just a faulty seatbelt sensor. Which by the way there was a recall for that exact thing on the 2020 but, not the 2019 so 750$ later.. they’re going to fix it.
Corrective Action:
The vehicle was parked when we heard a loud popping noise. I then saw white powder and smelled a horrible smell. Upon inspection the passenger seat side panel had popped open. It seemed like an airbag had deployed. I had a restraint indicator light on at that point. It was taken to a Ford dealership where they told me it couldn’t have been an airbag it was just a faulty seatbelt sensor. Which by the way there was a recall for that exact thing on the 2020 but, not the 2019 so 750$ later.. they’re going to fix it.
Additional Notes:
The vehicle was parked when we heard a loud popping noise. I then saw white powder and smelled a horrible smell. Upon inspection the passenger seat side panel had popped open. It seemed like an airbag had deployed. I had a restraint indicator light on at that point. It was taken to a Ford dealership where they told me it couldn’t have been an airbag it was just a faulty seatbelt sensor. Which by the way there was a recall for that exact thing on the 2020 but, not the 2019 so 750$ later.. they’re going to fix it.
Mfg Campaign: 11538544
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
The vehicle was parked when we heard a loud popping noise. I then saw white powder and smelled a horrible smell. Upon inspection the passenger seat side panel had popped open. It seemed like an airbag had deployed. I had a restraint indicator light on at that point. It was taken to a Ford dealership where they told me it couldn’t have been an airbag it was just a faulty seatbelt sensor. Which by the way there was a recall for that exact thing on the 2020 but, not the 2019 so 750$ later.. they’re going to fix it.
Corrective Action:
The vehicle was parked when we heard a loud popping noise. I then saw white powder and smelled a horrible smell. Upon inspection the passenger seat side panel had popped open. It seemed like an airbag had deployed. I had a restraint indicator light on at that point. It was taken to a Ford dealership where they told me it couldn’t have been an airbag it was just a faulty seatbelt sensor. Which by the way there was a recall for that exact thing on the 2020 but, not the 2019 so 750$ later.. they’re going to fix it.
Additional Notes:
The vehicle was parked when we heard a loud popping noise. I then saw white powder and smelled a horrible smell. Upon inspection the passenger seat side panel had popped open. It seemed like an airbag had deployed. I had a restraint indicator light on at that point. It was taken to a Ford dealership where they told me it couldn’t have been an airbag it was just a faulty seatbelt sensor. Which by the way there was a recall for that exact thing on the 2020 but, not the 2019 so 750$ later.. they’re going to fix it.
Mfg Campaign: 11538544
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Hard shifts by the transmission, an extreme lack of shifts by the transmission resulting in stalling out on highway as if it was in neutral, jumping multiple gears at one time, trying to shift once it reached the final gear, Ford took 6 months to rebuild my transmission and when I got it back the sunroof was broken and leaking in my passenger floorboard, a month later I’m still have loud whining noises from start and leaking coolant, it is now back in the shop, while being covered under a certified pre owned warranty, we bought it from a dealership a little over 2 years ago and it has been in the shop for these repairs and others a total of 10 months.
Corrective Action:
Hard shifts by the transmission, an extreme lack of shifts by the transmission resulting in stalling out on highway as if it was in neutral, jumping multiple gears at one time, trying to shift once it reached the final gear, Ford took 6 months to rebuild my transmission and when I got it back the sunroof was broken and leaking in my passenger floorboard, a month later I’m still have loud whining noises from start and leaking coolant, it is now back in the shop, while being covered under a certified pre owned warranty, we bought it from a dealership a little over 2 years ago and it has been in the shop for these repairs and others a total of 10 months.
Additional Notes:
Hard shifts by the transmission, an extreme lack of shifts by the transmission resulting in stalling out on highway as if it was in neutral, jumping multiple gears at one time, trying to shift once it reached the final gear, Ford took 6 months to rebuild my transmission and when I got it back the sunroof was broken and leaking in my passenger floorboard, a month later I’m still have loud whining noises from start and leaking coolant, it is now back in the shop, while being covered under a certified pre owned warranty, we bought it from a dealership a little over 2 years ago and it has been in the shop for these repairs and others a total of 10 months.
Mfg Campaign: 11538783
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When crossing an intersection my vehicles RPMs went up but there was no acceleration, after a few seconds the car found the gear and went across. There hasn't been any lights on for any issues. Trying to find somewhere to take it because the transmission is done. had we been hit with my kids in the vehicle ford would have a bigger issue at hand.
Corrective Action:
When crossing an intersection my vehicles RPMs went up but there was no acceleration, after a few seconds the car found the gear and went across. There hasn't been any lights on for any issues. Trying to find somewhere to take it because the transmission is done. had we been hit with my kids in the vehicle ford would have a bigger issue at hand.
Additional Notes:
When crossing an intersection my vehicles RPMs went up but there was no acceleration, after a few seconds the car found the gear and went across. There hasn't been any lights on for any issues. Trying to find somewhere to take it because the transmission is done. had we been hit with my kids in the vehicle ford would have a bigger issue at hand.
Mfg Campaign: 11538205
Recall Date: Aug 13, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On at least six occasions in the last few months, the transmission has disengaged while attempting to accelerate. This has happened most frequently when attempting to merge into traffic on the freeway. The transmission disengages, the engine revs, and no power is transmitted to the tires. The car coasts in neutral until the transmission re-engages. The loss of power and duration for which the transmission is not working poses a major safety problem--right when you need to accelerate to merge safely into traffic, all power is lost. In some cases, the transmission will re-engage while the engine RPMs are still elevated and the gear will make a loud noise and the vehicle will jerk. I've taken the vehicle to a Ford dealer for service under warranty and the dealer provided no information other than a general "something's certainly wrong and we need to open it up and start rebuilding things" response. They say they're over 3 months out before they have time to start repairs. I have been unable to actually schedule these repairs with the dealer after multiple contacts. I'm worried that Ford has no resolution to this issue and hopes to make it through to the end of the warranty period without providing any resolution. What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission; yes. How was your safety or the safety of others put at risk? Yes. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown. The dealer's service center confirms something is wrong, but could not provide specifics. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A Ford dealer's service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The digital display on the dash has, in some instances, flashed "see owners manual" when power has been lost.
Corrective Action:
On at least six occasions in the last few months, the transmission has disengaged while attempting to accelerate. This has happened most frequently when attempting to merge into traffic on the freeway. The transmission disengages, the engine revs, and no power is transmitted to the tires. The car coasts in neutral until the transmission re-engages. The loss of power and duration for which the transmission is not working poses a major safety problem--right when you need to accelerate to merge safely into traffic, all power is lost. In some cases, the transmission will re-engage while the engine RPMs are still elevated and the gear will make a loud noise and the vehicle will jerk. I've taken the vehicle to a Ford dealer for service under warranty and the dealer provided no information other than a general "something's certainly wrong and we need to open it up and start rebuilding things" response. They say they're over 3 months out before they have time to start repairs. I have been unable to actually schedule these repairs with the dealer after multiple contacts. I'm worried that Ford has no resolution to this issue and hopes to make it through to the end of the warranty period without providing any resolution. What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission; yes. How was your safety or the safety of others put at risk? Yes. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown. The dealer's service center confirms something is wrong, but could not provide specifics. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A Ford dealer's service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The digital display on the dash has, in some instances, flashed "see owners manual" when power has been lost.
Additional Notes:
On at least six occasions in the last few months, the transmission has disengaged while attempting to accelerate. This has happened most frequently when attempting to merge into traffic on the freeway. The transmission disengages, the engine revs, and no power is transmitted to the tires. The car coasts in neutral until the transmission re-engages. The loss of power and duration for which the transmission is not working poses a major safety problem--right when you need to accelerate to merge safely into traffic, all power is lost. In some cases, the transmission will re-engage while the engine RPMs are still elevated and the gear will make a loud noise and the vehicle will jerk. I've taken the vehicle to a Ford dealer for service under warranty and the dealer provided no information other than a general "something's certainly wrong and we need to open it up and start rebuilding things" response. They say they're over 3 months out before they have time to start repairs. I have been unable to actually schedule these repairs with the dealer after multiple contacts. I'm worried that Ford has no resolution to this issue and hopes to make it through to the end of the warranty period without providing any resolution. What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission; yes. How was your safety or the safety of others put at risk? Yes. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown. The dealer's service center confirms something is wrong, but could not provide specifics. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A Ford dealer's service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The digital display on the dash has, in some instances, flashed "see owners manual" when power has been lost.
Mfg Campaign: 11538129
Recall Date: Aug 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission has been clunky since new purchase in 2019. Has been to dealer several times for diagnosis. No resolution. Usually cannot reproduce when dealer has car. Recently dealer did some work on the transmission and then it failed on a long highway trip. Transmission overheated. Went into limp mode. Now stuck at a dealer 300 miles away. Dealer can’t reproduce the problem when they drive it around the block and somehow there are no obd codes so they won’t do any work on it, but also ford won’t pay to have it transported to our home dealer.
Corrective Action:
Transmission has been clunky since new purchase in 2019. Has been to dealer several times for diagnosis. No resolution. Usually cannot reproduce when dealer has car. Recently dealer did some work on the transmission and then it failed on a long highway trip. Transmission overheated. Went into limp mode. Now stuck at a dealer 300 miles away. Dealer can’t reproduce the problem when they drive it around the block and somehow there are no obd codes so they won’t do any work on it, but also ford won’t pay to have it transported to our home dealer.
Additional Notes:
Transmission has been clunky since new purchase in 2019. Has been to dealer several times for diagnosis. No resolution. Usually cannot reproduce when dealer has car. Recently dealer did some work on the transmission and then it failed on a long highway trip. Transmission overheated. Went into limp mode. Now stuck at a dealer 300 miles away. Dealer can’t reproduce the problem when they drive it around the block and somehow there are no obd codes so they won’t do any work on it, but also ford won’t pay to have it transported to our home dealer.
Mfg Campaign: 11537388
Recall Date: Aug 9, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
On July 24th 2023, at approximately 2:15pm my wife and I were completely stopped at a red traffic light on 66th St N that crosses Ulmerton Rd in Pinellas County Florida. We were talking and listening to the radio, when all of a sudden, a loud shotgun or explosive sound filled the vehicle. I got hit with something in the chest that felt like a punch or a kick, knocking me out of breath. But my wife only heard the extremely loud noise. I was clutching my chest in pain as I thought I was shot. When the light turned green, I immediately pulled into a Dunkin donuts parking lot, and we exited the vehicle. There was no damage whatsoever on the inside and outside of the vehicle, but we smelled gun powder. My driver's seatbelt was stuck in the retracted position. I slowly drove to my home at 6500 30th Avenue N, St Petersburg, Fl 33710. I immediately called the Pinellas County Sheriff's Department to report the incident, because at the time I thought it was a gunshot. They have a record under my phone number. I had no idea what the loud gun sound was, so I started to research and found the driver's seat belt tensioner charge must have gone off. I called Auto Nation Ford and made an emergency appointment to bring the vehicle in. I explained everything to them, then dropped the vehicle off. Upon doing a full inspection, the Auto Nation Ford mechanic determined there was a factory short in the air bag circuit, which caused the seatbelt tensioner charge to explode. They found the location, under the center console & replaced all necessary wiring, sensors, modules, tensioner & seatbelt. I researched and found recalls for 2020 Expeditions and 2018 F150 pickups, but there was no recall for the 2019 Expedition. I can't imagine what would have happened if we were going fast on an interstate when it happened. Now I get in my 2 Ford vehicles and worry about it happening again. t turned out the kick in the chest was the seatbelt retracting 4 inches pulling me back in the seat.
Corrective Action:
On July 24th 2023, at approximately 2:15pm my wife and I were completely stopped at a red traffic light on 66th St N that crosses Ulmerton Rd in Pinellas County Florida. We were talking and listening to the radio, when all of a sudden, a loud shotgun or explosive sound filled the vehicle. I got hit with something in the chest that felt like a punch or a kick, knocking me out of breath. But my wife only heard the extremely loud noise. I was clutching my chest in pain as I thought I was shot. When the light turned green, I immediately pulled into a Dunkin donuts parking lot, and we exited the vehicle. There was no damage whatsoever on the inside and outside of the vehicle, but we smelled gun powder. My driver's seatbelt was stuck in the retracted position. I slowly drove to my home at 6500 30th Avenue N, St Petersburg, Fl 33710. I immediately called the Pinellas County Sheriff's Department to report the incident, because at the time I thought it was a gunshot. They have a record under my phone number. I had no idea what the loud gun sound was, so I started to research and found the driver's seat belt tensioner charge must have gone off. I called Auto Nation Ford and made an emergency appointment to bring the vehicle in. I explained everything to them, then dropped the vehicle off. Upon doing a full inspection, the Auto Nation Ford mechanic determined there was a factory short in the air bag circuit, which caused the seatbelt tensioner charge to explode. They found the location, under the center console & replaced all necessary wiring, sensors, modules, tensioner & seatbelt. I researched and found recalls for 2020 Expeditions and 2018 F150 pickups, but there was no recall for the 2019 Expedition. I can't imagine what would have happened if we were going fast on an interstate when it happened. Now I get in my 2 Ford vehicles and worry about it happening again. t turned out the kick in the chest was the seatbelt retracting 4 inches pulling me back in the seat.
Additional Notes:
On July 24th 2023, at approximately 2:15pm my wife and I were completely stopped at a red traffic light on 66th St N that crosses Ulmerton Rd in Pinellas County Florida. We were talking and listening to the radio, when all of a sudden, a loud shotgun or explosive sound filled the vehicle. I got hit with something in the chest that felt like a punch or a kick, knocking me out of breath. But my wife only heard the extremely loud noise. I was clutching my chest in pain as I thought I was shot. When the light turned green, I immediately pulled into a Dunkin donuts parking lot, and we exited the vehicle. There was no damage whatsoever on the inside and outside of the vehicle, but we smelled gun powder. My driver's seatbelt was stuck in the retracted position. I slowly drove to my home at 6500 30th Avenue N, St Petersburg, Fl 33710. I immediately called the Pinellas County Sheriff's Department to report the incident, because at the time I thought it was a gunshot. They have a record under my phone number. I had no idea what the loud gun sound was, so I started to research and found the driver's seat belt tensioner charge must have gone off. I called Auto Nation Ford and made an emergency appointment to bring the vehicle in. I explained everything to them, then dropped the vehicle off. Upon doing a full inspection, the Auto Nation Ford mechanic determined there was a factory short in the air bag circuit, which caused the seatbelt tensioner charge to explode. They found the location, under the center console & replaced all necessary wiring, sensors, modules, tensioner & seatbelt. I researched and found recalls for 2020 Expeditions and 2018 F150 pickups, but there was no recall for the 2019 Expedition. I can't imagine what would have happened if we were going fast on an interstate when it happened. Now I get in my 2 Ford vehicles and worry about it happening again. t turned out the kick in the chest was the seatbelt retracting 4 inches pulling me back in the seat.
Mfg Campaign: 11536777
Recall Date: Aug 6, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
On July 24th 2023, at approximately 2:15pm my wife and I were completely stopped at a red traffic light on 66th St N that crosses Ulmerton Rd in Pinellas County Florida. We were talking and listening to the radio, when all of a sudden, a loud shotgun or explosive sound filled the vehicle. I got hit with something in the chest that felt like a punch or a kick, knocking me out of breath. But my wife only heard the extremely loud noise. I was clutching my chest in pain as I thought I was shot. When the light turned green, I immediately pulled into a Dunkin donuts parking lot, and we exited the vehicle. There was no damage whatsoever on the inside and outside of the vehicle, but we smelled gun powder. My driver's seatbelt was stuck in the retracted position. I slowly drove to my home at 6500 30th Avenue N, St Petersburg, Fl 33710. I immediately called the Pinellas County Sheriff's Department to report the incident, because at the time I thought it was a gunshot. They have a record under my phone number. I had no idea what the loud gun sound was, so I started to research and found the driver's seat belt tensioner charge must have gone off. I called Auto Nation Ford and made an emergency appointment to bring the vehicle in. I explained everything to them, then dropped the vehicle off. Upon doing a full inspection, the Auto Nation Ford mechanic determined there was a factory short in the air bag circuit, which caused the seatbelt tensioner charge to explode. They found the location, under the center console & replaced all necessary wiring, sensors, modules, tensioner & seatbelt. I researched and found recalls for 2020 Expeditions and 2018 F150 pickups, but there was no recall for the 2019 Expedition. I can't imagine what would have happened if we were going fast on an interstate when it happened. Now I get in my 2 Ford vehicles and worry about it happening again. t turned out the kick in the chest was the seatbelt retracting 4 inches pulling me back in the seat.
Corrective Action:
On July 24th 2023, at approximately 2:15pm my wife and I were completely stopped at a red traffic light on 66th St N that crosses Ulmerton Rd in Pinellas County Florida. We were talking and listening to the radio, when all of a sudden, a loud shotgun or explosive sound filled the vehicle. I got hit with something in the chest that felt like a punch or a kick, knocking me out of breath. But my wife only heard the extremely loud noise. I was clutching my chest in pain as I thought I was shot. When the light turned green, I immediately pulled into a Dunkin donuts parking lot, and we exited the vehicle. There was no damage whatsoever on the inside and outside of the vehicle, but we smelled gun powder. My driver's seatbelt was stuck in the retracted position. I slowly drove to my home at 6500 30th Avenue N, St Petersburg, Fl 33710. I immediately called the Pinellas County Sheriff's Department to report the incident, because at the time I thought it was a gunshot. They have a record under my phone number. I had no idea what the loud gun sound was, so I started to research and found the driver's seat belt tensioner charge must have gone off. I called Auto Nation Ford and made an emergency appointment to bring the vehicle in. I explained everything to them, then dropped the vehicle off. Upon doing a full inspection, the Auto Nation Ford mechanic determined there was a factory short in the air bag circuit, which caused the seatbelt tensioner charge to explode. They found the location, under the center console & replaced all necessary wiring, sensors, modules, tensioner & seatbelt. I researched and found recalls for 2020 Expeditions and 2018 F150 pickups, but there was no recall for the 2019 Expedition. I can't imagine what would have happened if we were going fast on an interstate when it happened. Now I get in my 2 Ford vehicles and worry about it happening again. t turned out the kick in the chest was the seatbelt retracting 4 inches pulling me back in the seat.
Additional Notes:
On July 24th 2023, at approximately 2:15pm my wife and I were completely stopped at a red traffic light on 66th St N that crosses Ulmerton Rd in Pinellas County Florida. We were talking and listening to the radio, when all of a sudden, a loud shotgun or explosive sound filled the vehicle. I got hit with something in the chest that felt like a punch or a kick, knocking me out of breath. But my wife only heard the extremely loud noise. I was clutching my chest in pain as I thought I was shot. When the light turned green, I immediately pulled into a Dunkin donuts parking lot, and we exited the vehicle. There was no damage whatsoever on the inside and outside of the vehicle, but we smelled gun powder. My driver's seatbelt was stuck in the retracted position. I slowly drove to my home at 6500 30th Avenue N, St Petersburg, Fl 33710. I immediately called the Pinellas County Sheriff's Department to report the incident, because at the time I thought it was a gunshot. They have a record under my phone number. I had no idea what the loud gun sound was, so I started to research and found the driver's seat belt tensioner charge must have gone off. I called Auto Nation Ford and made an emergency appointment to bring the vehicle in. I explained everything to them, then dropped the vehicle off. Upon doing a full inspection, the Auto Nation Ford mechanic determined there was a factory short in the air bag circuit, which caused the seatbelt tensioner charge to explode. They found the location, under the center console & replaced all necessary wiring, sensors, modules, tensioner & seatbelt. I researched and found recalls for 2020 Expeditions and 2018 F150 pickups, but there was no recall for the 2019 Expedition. I can't imagine what would have happened if we were going fast on an interstate when it happened. Now I get in my 2 Ford vehicles and worry about it happening again. t turned out the kick in the chest was the seatbelt retracting 4 inches pulling me back in the seat.
Mfg Campaign: 11536777
Recall Date: Aug 6, 2023
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