Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S21
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S36
Recall Date: Oct 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
469 ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
My wife was driving home from work and when she went to stop at an intersection, the brakes failed to engage. She stated she pushed the brake to the floor and the car would not stop. We were on the phone when this occurred. She suddenly said she got into an accident as her car would not stop. She also stated that in the morning, the car would not stop as she was backing into her parking spot in the parking garage at work. Significant front end damage to my wife's vehicle causing almost $13k in damages including a bent frame. She was not going fast as she was approaching a major street from a side street.
Corrective Action:
My wife was driving home from work and when she went to stop at an intersection, the brakes failed to engage. She stated she pushed the brake to the floor and the car would not stop. We were on the phone when this occurred. She suddenly said she got into an accident as her car would not stop. She also stated that in the morning, the car would not stop as she was backing into her parking spot in the parking garage at work. Significant front end damage to my wife's vehicle causing almost $13k in damages including a bent frame. She was not going fast as she was approaching a major street from a side street.
Additional Notes:
My wife was driving home from work and when she went to stop at an intersection, the brakes failed to engage. She stated she pushed the brake to the floor and the car would not stop. We were on the phone when this occurred. She suddenly said she got into an accident as her car would not stop. She also stated that in the morning, the car would not stop as she was backing into her parking spot in the parking garage at work. Significant front end damage to my wife's vehicle causing almost $13k in damages including a bent frame. She was not going fast as she was approaching a major street from a side street.
Mfg Campaign: 11561065
Recall Date: Dec 20, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On December 19, 2023 my 2019 Ford Expedition the Cam Phasers failed on the EcoBoost V6 Engine requiring a $3,500 repair. A local Ford dealership has confirmed this issue and are proceeding with the repairs. This is a very common issue with the EcoBoost V6 Engine and Ford needs to address this issue.
Corrective Action:
On December 19, 2023 my 2019 Ford Expedition the Cam Phasers failed on the EcoBoost V6 Engine requiring a $3,500 repair. A local Ford dealership has confirmed this issue and are proceeding with the repairs. This is a very common issue with the EcoBoost V6 Engine and Ford needs to address this issue.
Additional Notes:
On December 19, 2023 my 2019 Ford Expedition the Cam Phasers failed on the EcoBoost V6 Engine requiring a $3,500 repair. A local Ford dealership has confirmed this issue and are proceeding with the repairs. This is a very common issue with the EcoBoost V6 Engine and Ford needs to address this issue.
Mfg Campaign: 11560921
Recall Date: Dec 19, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On multiple occasions I have experienced a sudden loss of power. This seems to happen when excelerating while entering/merging on to the freeway. There is a large bang/clunk and then no power. This has caused nearly caused me to be in accidents, especially when trying to merge into speeding traffic. I'm afraid this is going to cause an accident.
Corrective Action:
On multiple occasions I have experienced a sudden loss of power. This seems to happen when excelerating while entering/merging on to the freeway. There is a large bang/clunk and then no power. This has caused nearly caused me to be in accidents, especially when trying to merge into speeding traffic. I'm afraid this is going to cause an accident.
Additional Notes:
On multiple occasions I have experienced a sudden loss of power. This seems to happen when excelerating while entering/merging on to the freeway. There is a large bang/clunk and then no power. This has caused nearly caused me to be in accidents, especially when trying to merge into speeding traffic. I'm afraid this is going to cause an accident.
Mfg Campaign: 11559938
Recall Date: Dec 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
August 08, 2023 on highway while driving, powertrain malfunction/reduced power warning appear, followed by a pre-collision assist failure and an electrical fault with turbocharger sensor. Pulled over, waited 30 minutes, restarted and all warnings went away. 9/11/23 vehicle diagnosed with cam phaser failure. 11/22/23 cam phaser repair completed. 11/23/23 while driving on highway, same series of events as August occurred. However, this time the service engine soon light did not go away. Returned home on 11/25/23. On 11/26/23, while driving in neighborhood the engine lost all mechanical power(ability to steer, provide any acceleration, or shift gears). Vehicle towed to dealership. Diagnosed with a snapped timing chain and associated timing components (e.g., pistons). Had this occurred while driving on highway or other major thoroughfare, not only would the occupants lives been at risk but the lives of those around me would have been at risk because the ability to maneuver the vehicle was impaired and loss of control would have occurred.
Corrective Action:
August 08, 2023 on highway while driving, powertrain malfunction/reduced power warning appear, followed by a pre-collision assist failure and an electrical fault with turbocharger sensor. Pulled over, waited 30 minutes, restarted and all warnings went away. 9/11/23 vehicle diagnosed with cam phaser failure. 11/22/23 cam phaser repair completed. 11/23/23 while driving on highway, same series of events as August occurred. However, this time the service engine soon light did not go away. Returned home on 11/25/23. On 11/26/23, while driving in neighborhood the engine lost all mechanical power(ability to steer, provide any acceleration, or shift gears). Vehicle towed to dealership. Diagnosed with a snapped timing chain and associated timing components (e.g., pistons). Had this occurred while driving on highway or other major thoroughfare, not only would the occupants lives been at risk but the lives of those around me would have been at risk because the ability to maneuver the vehicle was impaired and loss of control would have occurred.
Additional Notes:
August 08, 2023 on highway while driving, powertrain malfunction/reduced power warning appear, followed by a pre-collision assist failure and an electrical fault with turbocharger sensor. Pulled over, waited 30 minutes, restarted and all warnings went away. 9/11/23 vehicle diagnosed with cam phaser failure. 11/22/23 cam phaser repair completed. 11/23/23 while driving on highway, same series of events as August occurred. However, this time the service engine soon light did not go away. Returned home on 11/25/23. On 11/26/23, while driving in neighborhood the engine lost all mechanical power(ability to steer, provide any acceleration, or shift gears). Vehicle towed to dealership. Diagnosed with a snapped timing chain and associated timing components (e.g., pistons). Had this occurred while driving on highway or other major thoroughfare, not only would the occupants lives been at risk but the lives of those around me would have been at risk because the ability to maneuver the vehicle was impaired and loss of control would have occurred.
Mfg Campaign: 11559669
Recall Date: Dec 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Expedition shifts terribly. Gets stuck in 4th gear and jerks very badly. Car has shut off multiple times while driving. Expedition will get stuck in the middle of traffic lights due to it not being able to shift up gears. Gets stuck in 4th gear every time it stops so then have to put car in park and turn off for it to be able to drive. The 10 speed transmission needs a recall asap before there is a death if there isn’t some already.
Corrective Action:
Expedition shifts terribly. Gets stuck in 4th gear and jerks very badly. Car has shut off multiple times while driving. Expedition will get stuck in the middle of traffic lights due to it not being able to shift up gears. Gets stuck in 4th gear every time it stops so then have to put car in park and turn off for it to be able to drive. The 10 speed transmission needs a recall asap before there is a death if there isn’t some already.
Additional Notes:
Expedition shifts terribly. Gets stuck in 4th gear and jerks very badly. Car has shut off multiple times while driving. Expedition will get stuck in the middle of traffic lights due to it not being able to shift up gears. Gets stuck in 4th gear every time it stops so then have to put car in park and turn off for it to be able to drive. The 10 speed transmission needs a recall asap before there is a death if there isn’t some already.
Mfg Campaign: 11559758
Recall Date: Dec 12, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle and while driving at various speeds, there was a grinding and rattling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the rattling was coming from the cam phaser. The independent mechanic related the failure to NHTSA ID Number: 0201090 (Engine and Engine Cooling) and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure, and it was confirmed the vehicle was not included in NHTSA ID Number: 0201090 (Engine and Engine Cooling). The failure mileage was 79,427.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle and while driving at various speeds, there was a grinding and rattling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the rattling was coming from the cam phaser. The independent mechanic related the failure to NHTSA ID Number: 0201090 (Engine and Engine Cooling) and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure, and it was confirmed the vehicle was not included in NHTSA ID Number: 0201090 (Engine and Engine Cooling). The failure mileage was 79,427.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle and while driving at various speeds, there was a grinding and rattling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the rattling was coming from the cam phaser. The independent mechanic related the failure to NHTSA ID Number: 0201090 (Engine and Engine Cooling) and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure, and it was confirmed the vehicle was not included in NHTSA ID Number: 0201090 (Engine and Engine Cooling). The failure mileage was 79,427.
Mfg Campaign: 11559508
Recall Date: Dec 11, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving 30 MPH, the vehicle shifted abnormally, and hesitated while attempting to accelerate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the vehicle had experienced a failure shifting into second and third gear due to a failure with the valve body. The contact was informed that the valve body needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 69,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving 30 MPH, the vehicle shifted abnormally, and hesitated while attempting to accelerate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the vehicle had experienced a failure shifting into second and third gear due to a failure with the valve body. The contact was informed that the valve body needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 69,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving 30 MPH, the vehicle shifted abnormally, and hesitated while attempting to accelerate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the vehicle had experienced a failure shifting into second and third gear due to a failure with the valve body. The contact was informed that the valve body needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 69,000.
Mfg Campaign: 11558605
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle at a cold start. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the cam phasers needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 81,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle at a cold start. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the cam phasers needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 81,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle at a cold start. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the cam phasers needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 81,000.
Mfg Campaign: 11558372
Recall Date: Dec 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that during cold starts there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed and determined that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that during cold starts there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed and determined that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that during cold starts there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed and determined that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
Mfg Campaign: 11556208
Recall Date: Nov 21, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In June of 2022 (50,284 miles) we were experiencing hard shifting and noises upon starting. We took it to our local dealership in Virginia who did an upgrade on the powertrain control module and told me what I was experiencing was normal for this transmission and not a concern. In December of 2022 (57,715 miles), my husband was driving our expedition when it suddenly downshifted, would not accelerate, and a warning popped up saying “drive mode unavailable”, in addition to a wrench and engine light displaying on the dashboard. We immediately had it towed to our local dealership where they diagnosed the problem as needing a MAP sensor replacement even though there was no codes showing. In March of 2023 (at 63,20 miles) while traveling with my 2 young children down the highway at 75 mph in a desolate area, my car made a noise, downshifted very hard, and lost ability to accelerate. The same warning popped up stating “drive mode unavailable”. I had to maneuver my vehicle to the shoulder in traffic traveling at a high rate of speed with my children in the car. I again had it towed to a ford dealership where they stated it was due to the previous dealership only replacing one MAP sensor so they replaced both. On October 28, 2023 (at approximately 72,000 miles) while traveling at 75 mph on a highway in a desolate area, my car again downshifted, lost the ability to accelerate, and had the same pop up stating “drive mode unavailable” with the same warning lights as the previous 2 times. I had to navigate across multiple lanes to the shoulder in low visibility pouring rain with vehicles driving at a high rate of speed. My car has been at a dealership for 2 weeks now and they have diagnosed the issue is my cam phasers and the repair is for them to be replaced. I opened a case with Ford customer experience who agreed to pay 40% of the cost. I have been put in dangerous situations due to Ford’s refusal to put out a recall when it is a known issue.
Corrective Action:
In June of 2022 (50,284 miles) we were experiencing hard shifting and noises upon starting. We took it to our local dealership in Virginia who did an upgrade on the powertrain control module and told me what I was experiencing was normal for this transmission and not a concern. In December of 2022 (57,715 miles), my husband was driving our expedition when it suddenly downshifted, would not accelerate, and a warning popped up saying “drive mode unavailable”, in addition to a wrench and engine light displaying on the dashboard. We immediately had it towed to our local dealership where they diagnosed the problem as needing a MAP sensor replacement even though there was no codes showing. In March of 2023 (at 63,20 miles) while traveling with my 2 young children down the highway at 75 mph in a desolate area, my car made a noise, downshifted very hard, and lost ability to accelerate. The same warning popped up stating “drive mode unavailable”. I had to maneuver my vehicle to the shoulder in traffic traveling at a high rate of speed with my children in the car. I again had it towed to a ford dealership where they stated it was due to the previous dealership only replacing one MAP sensor so they replaced both. On October 28, 2023 (at approximately 72,000 miles) while traveling at 75 mph on a highway in a desolate area, my car again downshifted, lost the ability to accelerate, and had the same pop up stating “drive mode unavailable” with the same warning lights as the previous 2 times. I had to navigate across multiple lanes to the shoulder in low visibility pouring rain with vehicles driving at a high rate of speed. My car has been at a dealership for 2 weeks now and they have diagnosed the issue is my cam phasers and the repair is for them to be replaced. I opened a case with Ford customer experience who agreed to pay 40% of the cost. I have been put in dangerous situations due to Ford’s refusal to put out a recall when it is a known issue.
Additional Notes:
In June of 2022 (50,284 miles) we were experiencing hard shifting and noises upon starting. We took it to our local dealership in Virginia who did an upgrade on the powertrain control module and told me what I was experiencing was normal for this transmission and not a concern. In December of 2022 (57,715 miles), my husband was driving our expedition when it suddenly downshifted, would not accelerate, and a warning popped up saying “drive mode unavailable”, in addition to a wrench and engine light displaying on the dashboard. We immediately had it towed to our local dealership where they diagnosed the problem as needing a MAP sensor replacement even though there was no codes showing. In March of 2023 (at 63,20 miles) while traveling with my 2 young children down the highway at 75 mph in a desolate area, my car made a noise, downshifted very hard, and lost ability to accelerate. The same warning popped up stating “drive mode unavailable”. I had to maneuver my vehicle to the shoulder in traffic traveling at a high rate of speed with my children in the car. I again had it towed to a ford dealership where they stated it was due to the previous dealership only replacing one MAP sensor so they replaced both. On October 28, 2023 (at approximately 72,000 miles) while traveling at 75 mph on a highway in a desolate area, my car again downshifted, lost the ability to accelerate, and had the same pop up stating “drive mode unavailable” with the same warning lights as the previous 2 times. I had to navigate across multiple lanes to the shoulder in low visibility pouring rain with vehicles driving at a high rate of speed. My car has been at a dealership for 2 weeks now and they have diagnosed the issue is my cam phasers and the repair is for them to be replaced. I opened a case with Ford customer experience who agreed to pay 40% of the cost. I have been put in dangerous situations due to Ford’s refusal to put out a recall when it is a known issue.
Mfg Campaign: 11556316
Recall Date: Nov 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In June of 2022 (50,284 miles) we were experiencing hard shifting and noises upon starting. We took it to our local dealership in Virginia who did an upgrade on the powertrain control module and told me what I was experiencing was normal for this transmission and not a concern. In December of 2022 (57,715 miles), my husband was driving our expedition when it suddenly downshifted, would not accelerate, and a warning popped up saying “drive mode unavailable”, in addition to a wrench and engine light displaying on the dashboard. We immediately had it towed to our local dealership where they diagnosed the problem as needing a MAP sensor replacement even though there was no codes showing. In March of 2023 (at 63,20 miles) while traveling with my 2 young children down the highway at 75 mph in a desolate area, my car made a noise, downshifted very hard, and lost ability to accelerate. The same warning popped up stating “drive mode unavailable”. I had to maneuver my vehicle to the shoulder in traffic traveling at a high rate of speed with my children in the car. I again had it towed to a ford dealership where they stated it was due to the previous dealership only replacing one MAP sensor so they replaced both. On October 28, 2023 (at approximately 72,000 miles) while traveling at 75 mph on a highway in a desolate area, my car again downshifted, lost the ability to accelerate, and had the same pop up stating “drive mode unavailable” with the same warning lights as the previous 2 times. I had to navigate across multiple lanes to the shoulder in low visibility pouring rain with vehicles driving at a high rate of speed. My car has been at a dealership for 2 weeks now and they have diagnosed the issue is my cam phasers and the repair is for them to be replaced. I opened a case with Ford customer experience who agreed to pay 40% of the cost. I have been put in dangerous situations due to Ford’s refusal to put out a recall when it is a known issue.
Corrective Action:
In June of 2022 (50,284 miles) we were experiencing hard shifting and noises upon starting. We took it to our local dealership in Virginia who did an upgrade on the powertrain control module and told me what I was experiencing was normal for this transmission and not a concern. In December of 2022 (57,715 miles), my husband was driving our expedition when it suddenly downshifted, would not accelerate, and a warning popped up saying “drive mode unavailable”, in addition to a wrench and engine light displaying on the dashboard. We immediately had it towed to our local dealership where they diagnosed the problem as needing a MAP sensor replacement even though there was no codes showing. In March of 2023 (at 63,20 miles) while traveling with my 2 young children down the highway at 75 mph in a desolate area, my car made a noise, downshifted very hard, and lost ability to accelerate. The same warning popped up stating “drive mode unavailable”. I had to maneuver my vehicle to the shoulder in traffic traveling at a high rate of speed with my children in the car. I again had it towed to a ford dealership where they stated it was due to the previous dealership only replacing one MAP sensor so they replaced both. On October 28, 2023 (at approximately 72,000 miles) while traveling at 75 mph on a highway in a desolate area, my car again downshifted, lost the ability to accelerate, and had the same pop up stating “drive mode unavailable” with the same warning lights as the previous 2 times. I had to navigate across multiple lanes to the shoulder in low visibility pouring rain with vehicles driving at a high rate of speed. My car has been at a dealership for 2 weeks now and they have diagnosed the issue is my cam phasers and the repair is for them to be replaced. I opened a case with Ford customer experience who agreed to pay 40% of the cost. I have been put in dangerous situations due to Ford’s refusal to put out a recall when it is a known issue.
Additional Notes:
In June of 2022 (50,284 miles) we were experiencing hard shifting and noises upon starting. We took it to our local dealership in Virginia who did an upgrade on the powertrain control module and told me what I was experiencing was normal for this transmission and not a concern. In December of 2022 (57,715 miles), my husband was driving our expedition when it suddenly downshifted, would not accelerate, and a warning popped up saying “drive mode unavailable”, in addition to a wrench and engine light displaying on the dashboard. We immediately had it towed to our local dealership where they diagnosed the problem as needing a MAP sensor replacement even though there was no codes showing. In March of 2023 (at 63,20 miles) while traveling with my 2 young children down the highway at 75 mph in a desolate area, my car made a noise, downshifted very hard, and lost ability to accelerate. The same warning popped up stating “drive mode unavailable”. I had to maneuver my vehicle to the shoulder in traffic traveling at a high rate of speed with my children in the car. I again had it towed to a ford dealership where they stated it was due to the previous dealership only replacing one MAP sensor so they replaced both. On October 28, 2023 (at approximately 72,000 miles) while traveling at 75 mph on a highway in a desolate area, my car again downshifted, lost the ability to accelerate, and had the same pop up stating “drive mode unavailable” with the same warning lights as the previous 2 times. I had to navigate across multiple lanes to the shoulder in low visibility pouring rain with vehicles driving at a high rate of speed. My car has been at a dealership for 2 weeks now and they have diagnosed the issue is my cam phasers and the repair is for them to be replaced. I opened a case with Ford customer experience who agreed to pay 40% of the cost. I have been put in dangerous situations due to Ford’s refusal to put out a recall when it is a known issue.
Mfg Campaign: 11556316
Recall Date: Nov 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that during cold starts there was a loud rattling sound was coming from the engine compartment. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who determined that the engine cam phasers and engine timing chain were faulty and needed to be replaced. The vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the cam phasers were previously replaced but failed a second time. The failure mileage was 82,419.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that during cold starts there was a loud rattling sound was coming from the engine compartment. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who determined that the engine cam phasers and engine timing chain were faulty and needed to be replaced. The vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the cam phasers were previously replaced but failed a second time. The failure mileage was 82,419.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that during cold starts there was a loud rattling sound was coming from the engine compartment. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who determined that the engine cam phasers and engine timing chain were faulty and needed to be replaced. The vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the cam phasers were previously replaced but failed a second time. The failure mileage was 82,419.
Mfg Campaign: 11555978
Recall Date: Nov 20, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
All 4 struts and shocks are leaking. The vehicle has less than 30,000 miles. This is dangerous and will cause tire issues, stopping issues and more. A quick google search shows this exists on many expeditions. Diagnosed by mechanic during annual inspection. The parts are bad and others have reported the same issue at less than 10000 miles. Many states don’t require inspections so how many are out there with bad suspension?
Corrective Action:
All 4 struts and shocks are leaking. The vehicle has less than 30,000 miles. This is dangerous and will cause tire issues, stopping issues and more. A quick google search shows this exists on many expeditions. Diagnosed by mechanic during annual inspection. The parts are bad and others have reported the same issue at less than 10000 miles. Many states don’t require inspections so how many are out there with bad suspension?
Additional Notes:
All 4 struts and shocks are leaking. The vehicle has less than 30,000 miles. This is dangerous and will cause tire issues, stopping issues and more. A quick google search shows this exists on many expeditions. Diagnosed by mechanic during annual inspection. The parts are bad and others have reported the same issue at less than 10000 miles. Many states don’t require inspections so how many are out there with bad suspension?
Mfg Campaign: 11553720
Recall Date: Nov 6, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact was concerned that the safety seats could not be used in the vehicle due to the inflatable rear seat belts. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side inflatable seat belt was faulty and needed to be replaced. The dealer replaced the rear driver's side inflatable seat belt. The manufacturer was made aware of the failure. The failure mileage was approximately 66,200.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact was concerned that the safety seats could not be used in the vehicle due to the inflatable rear seat belts. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side inflatable seat belt was faulty and needed to be replaced. The dealer replaced the rear driver's side inflatable seat belt. The manufacturer was made aware of the failure. The failure mileage was approximately 66,200.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact was concerned that the safety seats could not be used in the vehicle due to the inflatable rear seat belts. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side inflatable seat belt was faulty and needed to be replaced. The dealer replaced the rear driver's side inflatable seat belt. The manufacturer was made aware of the failure. The failure mileage was approximately 66,200.
Mfg Campaign: 11553430
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
SEAT BELTS:PRETENSIONER
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed and determined that the passenger’s side seat belt pretensioner was faulty and needed to be replaced. The vehicle was not repaired. Later, while driving approximately 55 MPH, the front passenger’s side seat belt pretensioner suddenly deployed causing the driver to nearly lose control of the steering. During the failure there was no passenger seated in the front passenger's seat. There was no crash. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed and determined that the passenger’s side seat belt pretensioner was faulty and needed to be replaced. The vehicle was not repaired. Later, while driving approximately 55 MPH, the front passenger’s side seat belt pretensioner suddenly deployed causing the driver to nearly lose control of the steering. During the failure there was no passenger seated in the front passenger's seat. There was no crash. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed and determined that the passenger’s side seat belt pretensioner was faulty and needed to be replaced. The vehicle was not repaired. Later, while driving approximately 55 MPH, the front passenger’s side seat belt pretensioner suddenly deployed causing the driver to nearly lose control of the steering. During the failure there was no passenger seated in the front passenger's seat. There was no crash. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Mfg Campaign: 11551962
Recall Date: Oct 26, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed and determined that the passenger’s side seat belt pretensioner was faulty and needed to be replaced. The vehicle was not repaired. Later, while driving approximately 55 MPH, the front passenger’s side seat belt pretensioner suddenly deployed causing the driver to nearly lose control of the steering. During the failure there was no passenger seated in the front passenger's seat. There was no crash. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed and determined that the passenger’s side seat belt pretensioner was faulty and needed to be replaced. The vehicle was not repaired. Later, while driving approximately 55 MPH, the front passenger’s side seat belt pretensioner suddenly deployed causing the driver to nearly lose control of the steering. During the failure there was no passenger seated in the front passenger's seat. There was no crash. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed and determined that the passenger’s side seat belt pretensioner was faulty and needed to be replaced. The vehicle was not repaired. Later, while driving approximately 55 MPH, the front passenger’s side seat belt pretensioner suddenly deployed causing the driver to nearly lose control of the steering. During the failure there was no passenger seated in the front passenger's seat. There was no crash. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Mfg Campaign: 11551962
Recall Date: Oct 26, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The 10R80 transmission started delayed shifts between 8,9,10. After 50 miles the issue spread to the lower gears. When going from 3rd to 4th or 5th the engine speeds up vehicle loses speed. To recover let your foot off the gas and then apply gas very gently. After another 50 miles shifting became more erratic, sometimes with a load clunk. My safety has been at risk because you cannot count on the vehicle to do a smooth acceleration during a traffic merge. If you are in a lineup doing a merge suddenly you cannot keep pace because the transmission is shifting erratically. The vehicle has been at the dealer from October 3rd within in line for repair. They have stated Ford is just overwhelmed with 10R80 repairs. Based upon public information the Ford 10R80 transmission has some major flaws. Received an orange wrench message telling me repairs are required. I know that by its behavior. Filed a case with Ford Customer Care program, so far no help.
Corrective Action:
The 10R80 transmission started delayed shifts between 8,9,10. After 50 miles the issue spread to the lower gears. When going from 3rd to 4th or 5th the engine speeds up vehicle loses speed. To recover let your foot off the gas and then apply gas very gently. After another 50 miles shifting became more erratic, sometimes with a load clunk. My safety has been at risk because you cannot count on the vehicle to do a smooth acceleration during a traffic merge. If you are in a lineup doing a merge suddenly you cannot keep pace because the transmission is shifting erratically. The vehicle has been at the dealer from October 3rd within in line for repair. They have stated Ford is just overwhelmed with 10R80 repairs. Based upon public information the Ford 10R80 transmission has some major flaws. Received an orange wrench message telling me repairs are required. I know that by its behavior. Filed a case with Ford Customer Care program, so far no help.
Additional Notes:
The 10R80 transmission started delayed shifts between 8,9,10. After 50 miles the issue spread to the lower gears. When going from 3rd to 4th or 5th the engine speeds up vehicle loses speed. To recover let your foot off the gas and then apply gas very gently. After another 50 miles shifting became more erratic, sometimes with a load clunk. My safety has been at risk because you cannot count on the vehicle to do a smooth acceleration during a traffic merge. If you are in a lineup doing a merge suddenly you cannot keep pace because the transmission is shifting erratically. The vehicle has been at the dealer from October 3rd within in line for repair. They have stated Ford is just overwhelmed with 10R80 repairs. Based upon public information the Ford 10R80 transmission has some major flaws. Received an orange wrench message telling me repairs are required. I know that by its behavior. Filed a case with Ford Customer Care program, so far no help.
Mfg Campaign: 11550892
Recall Date: Oct 19, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The 10R80 transmission started delayed shifts between 8,9,10. After 50 miles the issue spread to the lower gears. When going from 3rd to 4th or 5th the engine speeds up vehicle loses speed. To recover let your foot off the gas and then apply gas very gently. After another 50 miles shifting became more erratic, sometimes with a load clunk. My safety has been at risk because you cannot count on the vehicle to do a smooth acceleration during a traffic merge. If you are in a lineup doing a merge suddenly you cannot keep pace because the transmission is shifting erratically. The vehicle has been at the dealer from October 3rd within in line for repair. They have stated Ford is just overwhelmed with 10R80 repairs. Based upon public information the Ford 10R80 transmission has some major flaws. Received an orange wrench message telling me repairs are required. I know that by its behavior. Filed a case with Ford Customer Care program, so far no help.
Corrective Action:
The 10R80 transmission started delayed shifts between 8,9,10. After 50 miles the issue spread to the lower gears. When going from 3rd to 4th or 5th the engine speeds up vehicle loses speed. To recover let your foot off the gas and then apply gas very gently. After another 50 miles shifting became more erratic, sometimes with a load clunk. My safety has been at risk because you cannot count on the vehicle to do a smooth acceleration during a traffic merge. If you are in a lineup doing a merge suddenly you cannot keep pace because the transmission is shifting erratically. The vehicle has been at the dealer from October 3rd within in line for repair. They have stated Ford is just overwhelmed with 10R80 repairs. Based upon public information the Ford 10R80 transmission has some major flaws. Received an orange wrench message telling me repairs are required. I know that by its behavior. Filed a case with Ford Customer Care program, so far no help.
Additional Notes:
The 10R80 transmission started delayed shifts between 8,9,10. After 50 miles the issue spread to the lower gears. When going from 3rd to 4th or 5th the engine speeds up vehicle loses speed. To recover let your foot off the gas and then apply gas very gently. After another 50 miles shifting became more erratic, sometimes with a load clunk. My safety has been at risk because you cannot count on the vehicle to do a smooth acceleration during a traffic merge. If you are in a lineup doing a merge suddenly you cannot keep pace because the transmission is shifting erratically. The vehicle has been at the dealer from October 3rd within in line for repair. They have stated Ford is just overwhelmed with 10R80 repairs. Based upon public information the Ford 10R80 transmission has some major flaws. Received an orange wrench message telling me repairs are required. I know that by its behavior. Filed a case with Ford Customer Care program, so far no help.
Mfg Campaign: 11550892
Recall Date: Oct 19, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 75-80MPH, she heard a loud popping sound and noticed that the front driver's side seat belt had exploded. The contact stated that the front driver’s side seat belt failed to retract. The air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat belt pretensioner was faulty and needed to be replaced. The vehicle was repaired; however, the contact was then informed by the dealer that the failure might occur with the other seat belts. The contact was concerned for her safety while operating the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 75-80MPH, she heard a loud popping sound and noticed that the front driver's side seat belt had exploded. The contact stated that the front driver’s side seat belt failed to retract. The air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat belt pretensioner was faulty and needed to be replaced. The vehicle was repaired; however, the contact was then informed by the dealer that the failure might occur with the other seat belts. The contact was concerned for her safety while operating the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 75-80MPH, she heard a loud popping sound and noticed that the front driver's side seat belt had exploded. The contact stated that the front driver’s side seat belt failed to retract. The air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat belt pretensioner was faulty and needed to be replaced. The vehicle was repaired; however, the contact was then informed by the dealer that the failure might occur with the other seat belts. The contact was concerned for her safety while operating the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 72,000.
Mfg Campaign: 11550493
Recall Date: Oct 17, 2023
Ford Motor Company
Defect Description:
SEAT BELTS:PRETENSIONER
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 75-80MPH, she heard a loud popping sound and noticed that the front driver's side seat belt had exploded. The contact stated that the front driver’s side seat belt failed to retract. The air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat belt pretensioner was faulty and needed to be replaced. The vehicle was repaired; however, the contact was then informed by the dealer that the failure might occur with the other seat belts. The contact was concerned for her safety while operating the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 75-80MPH, she heard a loud popping sound and noticed that the front driver's side seat belt had exploded. The contact stated that the front driver’s side seat belt failed to retract. The air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat belt pretensioner was faulty and needed to be replaced. The vehicle was repaired; however, the contact was then informed by the dealer that the failure might occur with the other seat belts. The contact was concerned for her safety while operating the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 75-80MPH, she heard a loud popping sound and noticed that the front driver's side seat belt had exploded. The contact stated that the front driver’s side seat belt failed to retract. The air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat belt pretensioner was faulty and needed to be replaced. The vehicle was repaired; however, the contact was then informed by the dealer that the failure might occur with the other seat belts. The contact was concerned for her safety while operating the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 72,000.
Mfg Campaign: 11550493
Recall Date: Oct 17, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury