Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S21
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S36
Recall Date: Oct 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
469 ComplaintsFord Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Drain Plug in Moon Roof has been repaired 15 times over 4 years for blockage. The blockage is causing the Floorboard of the passenger side vehicle to become soaked, causing a musty, moldy, mildew smell in the car. I don't park under any trees and car is garaged frequently.
Corrective Action:
Drain Plug in Moon Roof has been repaired 15 times over 4 years for blockage. The blockage is causing the Floorboard of the passenger side vehicle to become soaked, causing a musty, moldy, mildew smell in the car. I don't park under any trees and car is garaged frequently.
Additional Notes:
Drain Plug in Moon Roof has been repaired 15 times over 4 years for blockage. The blockage is causing the Floorboard of the passenger side vehicle to become soaked, causing a musty, moldy, mildew smell in the car. I don't park under any trees and car is garaged frequently.
Mfg Campaign: 11571960
Recall Date: Feb 14, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Drain Plug in Moon Roof has been repaired 15 times over 4 years for blockage. The blockage is causing the Floorboard of the passenger side vehicle to become soaked, causing a musty, moldy, mildew smell in the car. I don't park under any trees and car is garaged frequently.
Corrective Action:
Drain Plug in Moon Roof has been repaired 15 times over 4 years for blockage. The blockage is causing the Floorboard of the passenger side vehicle to become soaked, causing a musty, moldy, mildew smell in the car. I don't park under any trees and car is garaged frequently.
Additional Notes:
Drain Plug in Moon Roof has been repaired 15 times over 4 years for blockage. The blockage is causing the Floorboard of the passenger side vehicle to become soaked, causing a musty, moldy, mildew smell in the car. I don't park under any trees and car is garaged frequently.
Mfg Campaign: 11571960
Recall Date: Feb 14, 2024
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that the rear driver's side door failed to latch when closed, causing the door to fly open. The contact stated that he used a rope to tie the door to another door to keep the door securely closed. The vehicle was taken to the dealer and was inspected. The dealer determined that the door handle assembly needed to be replaced and informed the contact that the VIN was not included in a recall. The vehicle was also taken to an independent mechanic, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that the rear driver's side door failed to latch when closed, causing the door to fly open. The contact stated that he used a rope to tie the door to another door to keep the door securely closed. The vehicle was taken to the dealer and was inspected. The dealer determined that the door handle assembly needed to be replaced and informed the contact that the VIN was not included in a recall. The vehicle was also taken to an independent mechanic, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that the rear driver's side door failed to latch when closed, causing the door to fly open. The contact stated that he used a rope to tie the door to another door to keep the door securely closed. The vehicle was taken to the dealer and was inspected. The dealer determined that the door handle assembly needed to be replaced and informed the contact that the VIN was not included in a recall. The vehicle was also taken to an independent mechanic, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 62,000.
Mfg Campaign: 11570785
Recall Date: Feb 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission overheated while going 70-75 mph on the interstate without warning. I Pulled over and saw the thermostat to be overheated to 277 degrees (proof with picture). I along with my husband and 3 young kids Had to be towed 60 + miles back to my house. I was informed by 2 different mechanics the transmission needed to be replaced. The vehicle had 89k miles on it. I attempted have it checked by a Ford dealership (there are 4 nearby) and all had at least a 12 week waitlist to be diagnosed. During the diagnostic period my vehicle would have to remain on the lot. No dealership would provide a loaner vehicle during that time. Due to financial and work responsibilities, I was unable to do that . We went with a different mechanic to replace with a new transmission (proof with documentation). I am also on the waiting list (10 weeks) to have the cam phasers be diagnosed, this time by the ford dealership. My mechanic I used for the transmission already reported they needed to be changed but I am waiting to see what Ford says . There has been no warning of this happening
Corrective Action:
Transmission overheated while going 70-75 mph on the interstate without warning. I Pulled over and saw the thermostat to be overheated to 277 degrees (proof with picture). I along with my husband and 3 young kids Had to be towed 60 + miles back to my house. I was informed by 2 different mechanics the transmission needed to be replaced. The vehicle had 89k miles on it. I attempted have it checked by a Ford dealership (there are 4 nearby) and all had at least a 12 week waitlist to be diagnosed. During the diagnostic period my vehicle would have to remain on the lot. No dealership would provide a loaner vehicle during that time. Due to financial and work responsibilities, I was unable to do that . We went with a different mechanic to replace with a new transmission (proof with documentation). I am also on the waiting list (10 weeks) to have the cam phasers be diagnosed, this time by the ford dealership. My mechanic I used for the transmission already reported they needed to be changed but I am waiting to see what Ford says . There has been no warning of this happening
Additional Notes:
Transmission overheated while going 70-75 mph on the interstate without warning. I Pulled over and saw the thermostat to be overheated to 277 degrees (proof with picture). I along with my husband and 3 young kids Had to be towed 60 + miles back to my house. I was informed by 2 different mechanics the transmission needed to be replaced. The vehicle had 89k miles on it. I attempted have it checked by a Ford dealership (there are 4 nearby) and all had at least a 12 week waitlist to be diagnosed. During the diagnostic period my vehicle would have to remain on the lot. No dealership would provide a loaner vehicle during that time. Due to financial and work responsibilities, I was unable to do that . We went with a different mechanic to replace with a new transmission (proof with documentation). I am also on the waiting list (10 weeks) to have the cam phasers be diagnosed, this time by the ford dealership. My mechanic I used for the transmission already reported they needed to be changed but I am waiting to see what Ford says . There has been no warning of this happening
Mfg Campaign: 11569801
Recall Date: Feb 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle has harsh shifting, it will skip gears, while driving you will at times hear a grinding noise and the gear drops to 1st and the RPM revs up very high. My safety was put at risk multiple times while driving when the car randomly decides to drop down to first gear. Ford has admitted the problems with the transmissions but will not do anything for the consumer to make it right. My vehicle has been in a ford dealership where they “reset the values” and that has done nothing for it.
Corrective Action:
The vehicle has harsh shifting, it will skip gears, while driving you will at times hear a grinding noise and the gear drops to 1st and the RPM revs up very high. My safety was put at risk multiple times while driving when the car randomly decides to drop down to first gear. Ford has admitted the problems with the transmissions but will not do anything for the consumer to make it right. My vehicle has been in a ford dealership where they “reset the values” and that has done nothing for it.
Additional Notes:
The vehicle has harsh shifting, it will skip gears, while driving you will at times hear a grinding noise and the gear drops to 1st and the RPM revs up very high. My safety was put at risk multiple times while driving when the car randomly decides to drop down to first gear. Ford has admitted the problems with the transmissions but will not do anything for the consumer to make it right. My vehicle has been in a ford dealership where they “reset the values” and that has done nothing for it.
Mfg Campaign: 11569350
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
My seatbelt light came on. I took it to the dealership with 102,000 miles, and they said it was not covered under Ford's warranty (8 years or 80,000 miles) and also not covered under my extended warranty (up to 120,000 miles). I planned to purchase the part and have my husband repair it. Before I was able to repair it, the pretensioner deployed while I was driving it. It made a loud noise and locked the driver's seat belt, which is no longer usable. I've owned several vehicles, some of which I've driven over 200,000 miles (Hyundai). I find it odd that Ford won't repair this. Surely the seat belt system has to last longer than 80,000 miles, especially on a $60,000+ vehicle. I would be upset if I purchased a new Expedition for $95,000 and the seat belts didn't last 100,000. Knowing that this is an issue with this year, make and model, why wouldn't Ford fix this when I brought it in? Is Ford waiting for more incidents to happen before taking action? This could
Corrective Action:
My seatbelt light came on. I took it to the dealership with 102,000 miles, and they said it was not covered under Ford's warranty (8 years or 80,000 miles) and also not covered under my extended warranty (up to 120,000 miles). I planned to purchase the part and have my husband repair it. Before I was able to repair it, the pretensioner deployed while I was driving it. It made a loud noise and locked the driver's seat belt, which is no longer usable. I've owned several vehicles, some of which I've driven over 200,000 miles (Hyundai). I find it odd that Ford won't repair this. Surely the seat belt system has to last longer than 80,000 miles, especially on a $60,000+ vehicle. I would be upset if I purchased a new Expedition for $95,000 and the seat belts didn't last 100,000. Knowing that this is an issue with this year, make and model, why wouldn't Ford fix this when I brought it in? Is Ford waiting for more incidents to happen before taking action? This could
Additional Notes:
My seatbelt light came on. I took it to the dealership with 102,000 miles, and they said it was not covered under Ford's warranty (8 years or 80,000 miles) and also not covered under my extended warranty (up to 120,000 miles). I planned to purchase the part and have my husband repair it. Before I was able to repair it, the pretensioner deployed while I was driving it. It made a loud noise and locked the driver's seat belt, which is no longer usable. I've owned several vehicles, some of which I've driven over 200,000 miles (Hyundai). I find it odd that Ford won't repair this. Surely the seat belt system has to last longer than 80,000 miles, especially on a $60,000+ vehicle. I would be upset if I purchased a new Expedition for $95,000 and the seat belts didn't last 100,000. Knowing that this is an issue with this year, make and model, why wouldn't Ford fix this when I brought it in? Is Ford waiting for more incidents to happen before taking action? This could
Mfg Campaign: 11568830
Recall Date: Jan 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Expedition. The vehicle was taken to the dealer to be diagnosed. The dealer determined that the failure was related to a Customer Satisfaction Program under NHTSA ID Number: 10201090 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure. The contact was referred to NHTSA Hotline to file a complaint. The failure mileage was 68,392.
Corrective Action:
The contact owns a 2019 Ford Expedition. The vehicle was taken to the dealer to be diagnosed. The dealer determined that the failure was related to a Customer Satisfaction Program under NHTSA ID Number: 10201090 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure. The contact was referred to NHTSA Hotline to file a complaint. The failure mileage was 68,392.
Additional Notes:
The contact owns a 2019 Ford Expedition. The vehicle was taken to the dealer to be diagnosed. The dealer determined that the failure was related to a Customer Satisfaction Program under NHTSA ID Number: 10201090 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure. The contact was referred to NHTSA Hotline to file a complaint. The failure mileage was 68,392.
Mfg Campaign: 11568833
Recall Date: Jan 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that when the vehicle was started, he heard an abnormal rattling sound. The contact called the dealer and was informed that the abnormal sound was due to failed cam phaser sensors. The vehicle was taken to another dealer where it was diagnosed with failed cam phaser sensors. The contact was informed that the cam phaser sensors needed to be replaced. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the check engine and the low oil pressure warning lights illuminated. Additionally, the oil gauge was in the red. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump and oil pan. The contact was informed that the oil pump and oil pan needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 84,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that when the vehicle was started, he heard an abnormal rattling sound. The contact called the dealer and was informed that the abnormal sound was due to failed cam phaser sensors. The vehicle was taken to another dealer where it was diagnosed with failed cam phaser sensors. The contact was informed that the cam phaser sensors needed to be replaced. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the check engine and the low oil pressure warning lights illuminated. Additionally, the oil gauge was in the red. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump and oil pan. The contact was informed that the oil pump and oil pan needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 84,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that when the vehicle was started, he heard an abnormal rattling sound. The contact called the dealer and was informed that the abnormal sound was due to failed cam phaser sensors. The vehicle was taken to another dealer where it was diagnosed with failed cam phaser sensors. The contact was informed that the cam phaser sensors needed to be replaced. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the check engine and the low oil pressure warning lights illuminated. Additionally, the oil gauge was in the red. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump and oil pan. The contact was informed that the oil pump and oil pan needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 84,000.
Mfg Campaign: 11568476
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Powertrain malfunction per engine light on dash and ford app description. Car lost gas power and immediately came to a halt. When trying to get car going it would not shift into gear. Got it to the ford parts store and they said it needs a complete new transmission. There were no warnings prior to the transmission going out.
Corrective Action:
Powertrain malfunction per engine light on dash and ford app description. Car lost gas power and immediately came to a halt. When trying to get car going it would not shift into gear. Got it to the ford parts store and they said it needs a complete new transmission. There were no warnings prior to the transmission going out.
Additional Notes:
Powertrain malfunction per engine light on dash and ford app description. Car lost gas power and immediately came to a halt. When trying to get car going it would not shift into gear. Got it to the ford parts store and they said it needs a complete new transmission. There were no warnings prior to the transmission going out.
Mfg Campaign: 11568508
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When entering the vehicle and closing all doors, one pushes the start button. Once starting to drive or reverse, an error message appears "Transmission Not in Park". The error message stays until the vehicle is put into motion. Then when coming to a stop, the error message reappears. It is understood the transmission is not in park because one is attempting to drive the vehicle. The vehicle drives fine, but the message appears repeatedly while in reverse and or drive. Many forums have suggested the rotary dial to engage the different drive modes is not speaking with the door latches. No other warnings appear and no doors are ajar.
Corrective Action:
When entering the vehicle and closing all doors, one pushes the start button. Once starting to drive or reverse, an error message appears "Transmission Not in Park". The error message stays until the vehicle is put into motion. Then when coming to a stop, the error message reappears. It is understood the transmission is not in park because one is attempting to drive the vehicle. The vehicle drives fine, but the message appears repeatedly while in reverse and or drive. Many forums have suggested the rotary dial to engage the different drive modes is not speaking with the door latches. No other warnings appear and no doors are ajar.
Additional Notes:
When entering the vehicle and closing all doors, one pushes the start button. Once starting to drive or reverse, an error message appears "Transmission Not in Park". The error message stays until the vehicle is put into motion. Then when coming to a stop, the error message reappears. It is understood the transmission is not in park because one is attempting to drive the vehicle. The vehicle drives fine, but the message appears repeatedly while in reverse and or drive. Many forums have suggested the rotary dial to engage the different drive modes is not speaking with the door latches. No other warnings appear and no doors are ajar.
Mfg Campaign: 11567198
Recall Date: Jan 23, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When entering the vehicle and closing all doors, one pushes the start button. Once starting to drive or reverse, an error message appears "Transmission Not in Park". The error message stays until the vehicle is put into motion. Then when coming to a stop, the error message reappears. It is understood the transmission is not in park because one is attempting to drive the vehicle. The vehicle drives fine, but the message appears repeatedly while in reverse and or drive. Many forums have suggested the rotary dial to engage the different drive modes is not speaking with the door latches. No other warnings appear and no doors are ajar.
Corrective Action:
When entering the vehicle and closing all doors, one pushes the start button. Once starting to drive or reverse, an error message appears "Transmission Not in Park". The error message stays until the vehicle is put into motion. Then when coming to a stop, the error message reappears. It is understood the transmission is not in park because one is attempting to drive the vehicle. The vehicle drives fine, but the message appears repeatedly while in reverse and or drive. Many forums have suggested the rotary dial to engage the different drive modes is not speaking with the door latches. No other warnings appear and no doors are ajar.
Additional Notes:
When entering the vehicle and closing all doors, one pushes the start button. Once starting to drive or reverse, an error message appears "Transmission Not in Park". The error message stays until the vehicle is put into motion. Then when coming to a stop, the error message reappears. It is understood the transmission is not in park because one is attempting to drive the vehicle. The vehicle drives fine, but the message appears repeatedly while in reverse and or drive. Many forums have suggested the rotary dial to engage the different drive modes is not speaking with the door latches. No other warnings appear and no doors are ajar.
Mfg Campaign: 11567198
Recall Date: Jan 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
AT HIGHWAY SPEEDS THE TRANSMISSION WILL LOSE ALL POWER LIKE IT'S IN NEUTRAL. THE VEHICLE WILL HAVE NO POWER WHEN THIS HAPPENS. FORD HAS HAD A TSB FOR THIS PROBLEM. THIS IS VERY DANGEROUS AND SHOULD BE A SAFETY RECALL.
Corrective Action:
AT HIGHWAY SPEEDS THE TRANSMISSION WILL LOSE ALL POWER LIKE IT'S IN NEUTRAL. THE VEHICLE WILL HAVE NO POWER WHEN THIS HAPPENS. FORD HAS HAD A TSB FOR THIS PROBLEM. THIS IS VERY DANGEROUS AND SHOULD BE A SAFETY RECALL.
Additional Notes:
AT HIGHWAY SPEEDS THE TRANSMISSION WILL LOSE ALL POWER LIKE IT'S IN NEUTRAL. THE VEHICLE WILL HAVE NO POWER WHEN THIS HAPPENS. FORD HAS HAD A TSB FOR THIS PROBLEM. THIS IS VERY DANGEROUS AND SHOULD BE A SAFETY RECALL.
Mfg Campaign: 11566966
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving 55 MPH, the vehicle failed to accelerate and lost motive power. While driving uphill, the vehicle failed to accelerate. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser and the differential pinion seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving 55 MPH, the vehicle failed to accelerate and lost motive power. While driving uphill, the vehicle failed to accelerate. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser and the differential pinion seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving 55 MPH, the vehicle failed to accelerate and lost motive power. While driving uphill, the vehicle failed to accelerate. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser and the differential pinion seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11564460
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving 55 MPH, the vehicle failed to accelerate and lost motive power. While driving uphill, the vehicle failed to accelerate. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser and the differential pinion seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving 55 MPH, the vehicle failed to accelerate and lost motive power. While driving uphill, the vehicle failed to accelerate. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser and the differential pinion seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving 55 MPH, the vehicle failed to accelerate and lost motive power. While driving uphill, the vehicle failed to accelerate. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser and the differential pinion seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11564460
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving 55 MPH, the vehicle failed to accelerate and lost motive power. While driving uphill, the vehicle failed to accelerate. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser and the differential pinion seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving 55 MPH, the vehicle failed to accelerate and lost motive power. While driving uphill, the vehicle failed to accelerate. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser and the differential pinion seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving 55 MPH, the vehicle failed to accelerate and lost motive power. While driving uphill, the vehicle failed to accelerate. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser and the differential pinion seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11564460
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving 35 MPH, the vehicle shifted abnormally, and hesitated while attempting to accelerate, causing the vehicle to stop. The contact stated that the vehicle was shifted to 1st gear prior to driving the vehicle to the residence. There was a rattling sound coming from the front of the vehicle and the vehicle was jerking. There were no warning lights illuminated. The contact stated that the failure persisted. The dealer was not notified, and the vehicle remained unrepaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 92,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving 35 MPH, the vehicle shifted abnormally, and hesitated while attempting to accelerate, causing the vehicle to stop. The contact stated that the vehicle was shifted to 1st gear prior to driving the vehicle to the residence. There was a rattling sound coming from the front of the vehicle and the vehicle was jerking. There were no warning lights illuminated. The contact stated that the failure persisted. The dealer was not notified, and the vehicle remained unrepaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 92,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving 35 MPH, the vehicle shifted abnormally, and hesitated while attempting to accelerate, causing the vehicle to stop. The contact stated that the vehicle was shifted to 1st gear prior to driving the vehicle to the residence. There was a rattling sound coming from the front of the vehicle and the vehicle was jerking. There were no warning lights illuminated. The contact stated that the failure persisted. The dealer was not notified, and the vehicle remained unrepaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 92,000.
Mfg Campaign: 11563460
Recall Date: Jan 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that during the initial start-up, there was a rattling sound coming from the engine department. There were no warning lights illuminated. The contact stated that the vehicle was repaired: however, the failure recurred after several months. The contact stated that a year later the failure became persistent. The vehicle was taken to the dealer where it was diagnosed and determined that the power train control module for the cam phaser had failed. The cam phasers were replaced. The vehicle had been returned to the dealer, however, was not repaired another time. The manufacturer was made aware of the failure, and it was confirmed that the repair was no longer covered under warranty. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 71,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that during the initial start-up, there was a rattling sound coming from the engine department. There were no warning lights illuminated. The contact stated that the vehicle was repaired: however, the failure recurred after several months. The contact stated that a year later the failure became persistent. The vehicle was taken to the dealer where it was diagnosed and determined that the power train control module for the cam phaser had failed. The cam phasers were replaced. The vehicle had been returned to the dealer, however, was not repaired another time. The manufacturer was made aware of the failure, and it was confirmed that the repair was no longer covered under warranty. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 71,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that during the initial start-up, there was a rattling sound coming from the engine department. There were no warning lights illuminated. The contact stated that the vehicle was repaired: however, the failure recurred after several months. The contact stated that a year later the failure became persistent. The vehicle was taken to the dealer where it was diagnosed and determined that the power train control module for the cam phaser had failed. The cam phasers were replaced. The vehicle had been returned to the dealer, however, was not repaired another time. The manufacturer was made aware of the failure, and it was confirmed that the repair was no longer covered under warranty. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 71,000.
Mfg Campaign: 11563067
Recall Date: Jan 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that during the initial start-up, there was a rattling sound coming from the engine department. There were no warning lights illuminated. The contact stated that the vehicle was repaired: however, the failure recurred after several months. The contact stated that a year later the failure became persistent. The vehicle was taken to the dealer where it was diagnosed and determined that the power train control module for the cam phaser had failed. The cam phasers were replaced. The vehicle had been returned to the dealer, however, was not repaired another time. The manufacturer was made aware of the failure, and it was confirmed that the repair was no longer covered under warranty. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 71,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that during the initial start-up, there was a rattling sound coming from the engine department. There were no warning lights illuminated. The contact stated that the vehicle was repaired: however, the failure recurred after several months. The contact stated that a year later the failure became persistent. The vehicle was taken to the dealer where it was diagnosed and determined that the power train control module for the cam phaser had failed. The cam phasers were replaced. The vehicle had been returned to the dealer, however, was not repaired another time. The manufacturer was made aware of the failure, and it was confirmed that the repair was no longer covered under warranty. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 71,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that during the initial start-up, there was a rattling sound coming from the engine department. There were no warning lights illuminated. The contact stated that the vehicle was repaired: however, the failure recurred after several months. The contact stated that a year later the failure became persistent. The vehicle was taken to the dealer where it was diagnosed and determined that the power train control module for the cam phaser had failed. The cam phasers were replaced. The vehicle had been returned to the dealer, however, was not repaired another time. The manufacturer was made aware of the failure, and it was confirmed that the repair was no longer covered under warranty. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 71,000.
Mfg Campaign: 11563067
Recall Date: Jan 2, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Airbag pre-tensioner fired without any collision.
Corrective Action:
Airbag pre-tensioner fired without any collision.
Additional Notes:
Airbag pre-tensioner fired without any collision.
Mfg Campaign: 11561843
Recall Date: Dec 26, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 15 - 20 MPH and driving up to a red traffic light, there was a loud booming sound heard inside the cabin of the vehicle. The contact pulled to the side of the road and had the vehicle inspected where no failure was found. The contact continued driving the vehicle. The contact stated that after approximately 2-months after the failure had occurred, the contact became aware that the front passenger’s side seat belt failed to extend or retract. The contact’s spouse was an independent mechanic and inspected the vehicle after the first failure and was unable to diagnose and determine the cause of the failure. While inspecting the vehicle after the second failure, there was white residue found within the seat belt buckle; however, the vehicle was not diagnosed. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 15 - 20 MPH and driving up to a red traffic light, there was a loud booming sound heard inside the cabin of the vehicle. The contact pulled to the side of the road and had the vehicle inspected where no failure was found. The contact continued driving the vehicle. The contact stated that after approximately 2-months after the failure had occurred, the contact became aware that the front passenger’s side seat belt failed to extend or retract. The contact’s spouse was an independent mechanic and inspected the vehicle after the first failure and was unable to diagnose and determine the cause of the failure. While inspecting the vehicle after the second failure, there was white residue found within the seat belt buckle; however, the vehicle was not diagnosed. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 15 - 20 MPH and driving up to a red traffic light, there was a loud booming sound heard inside the cabin of the vehicle. The contact pulled to the side of the road and had the vehicle inspected where no failure was found. The contact continued driving the vehicle. The contact stated that after approximately 2-months after the failure had occurred, the contact became aware that the front passenger’s side seat belt failed to extend or retract. The contact’s spouse was an independent mechanic and inspected the vehicle after the first failure and was unable to diagnose and determine the cause of the failure. While inspecting the vehicle after the second failure, there was white residue found within the seat belt buckle; however, the vehicle was not diagnosed. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Mfg Campaign: 11561339
Recall Date: Dec 21, 2023
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury