Complaints & Recalls
Official Safety Recalls - Important!
87 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S56
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S26
Recall Date: Apr 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The seat belt tension sensor may incorrectly classify a child occupant as an adult.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S54
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver's side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C12
Recall Date: Jun 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles equipped with camera-only Pre-Collision Assist feature. Vehicles built with the optional radar-plus-camera Pre-Collision Assist system are not affected. Due to incorrect coding of interfacing modules, the Pre-Collision Assist feature is not enabled, and the driver cannot access the menu functions necessary to enable the Pre-Collision Assist feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S20
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The front passenger seatbelt buckle's Belt Tension Sensor (BTS) may malfunction and may result in the seat occupant being misclassified.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S17
Recall Date: Apr 16, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ranger and F-150 vehicles equipped with 10-speed automatic transmissions and certain 2020 Expedition vehicles equipped with a "police" package. The transmission shift cable lock clip may not be fully seated, allowing the transmission to actually be in a different gear than the gear shift position selected by the driver.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S18
Recall Date: Apr 3, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
384 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving 55 MPH, the transmission slipped and independently downshifted. The contact stated that the failure caused the vehicle to skid. In addition, the contact stated that the manual warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,500.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving 55 MPH, the transmission slipped and independently downshifted. The contact stated that the failure caused the vehicle to skid. In addition, the contact stated that the manual warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,500.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving 55 MPH, the transmission slipped and independently downshifted. The contact stated that the failure caused the vehicle to skid. In addition, the contact stated that the manual warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,500.
Mfg Campaign: 11589342
Recall Date: May 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving at various speeds, the vehicle jerked significantly. The contact stated that the failure occurred mostly while shifting into a lower gear. The contact stated that the vehicle operated as needed while driving at a consistent speed. Additionally, the contact stated that the transmission was overheating while driving. The contact stated that the failure also occurred while driving in bumper-to-bumper traffic. The power train warning light was illuminated. The vehicle was taken to the dealer several times, where the transmission was rebuilt, and reprogrammed. Additionally, the dealer replaced the transmission fluid and a cooling system valve; however, the failure recurred. The contact stated that on one occasion, the vehicle jerked significantly, causing both the contact and his daughter to feel nauseated and the contact's daughter vomited. The contact stated that while driving on a congested road, the transmission overheated to 250 degrees. Additionally, the contact noticed smoke coming from underneath the front driver's side of the vehicle, and there was a burning odor coming through the vents. The contact stated that he sustained headaches due to the burning odor. The contact veered to the side of the road and allowed the vehicle to cool down. The vehicle was taken to the dealer, and the vehicle temperature was 234 degrees. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that Ford engineers were scheduled to arrive at the dealer to diagnose the vehicle. The failure mileage was approximately 38,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving at various speeds, the vehicle jerked significantly. The contact stated that the failure occurred mostly while shifting into a lower gear. The contact stated that the vehicle operated as needed while driving at a consistent speed. Additionally, the contact stated that the transmission was overheating while driving. The contact stated that the failure also occurred while driving in bumper-to-bumper traffic. The power train warning light was illuminated. The vehicle was taken to the dealer several times, where the transmission was rebuilt, and reprogrammed. Additionally, the dealer replaced the transmission fluid and a cooling system valve; however, the failure recurred. The contact stated that on one occasion, the vehicle jerked significantly, causing both the contact and his daughter to feel nauseated and the contact's daughter vomited. The contact stated that while driving on a congested road, the transmission overheated to 250 degrees. Additionally, the contact noticed smoke coming from underneath the front driver's side of the vehicle, and there was a burning odor coming through the vents. The contact stated that he sustained headaches due to the burning odor. The contact veered to the side of the road and allowed the vehicle to cool down. The vehicle was taken to the dealer, and the vehicle temperature was 234 degrees. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that Ford engineers were scheduled to arrive at the dealer to diagnose the vehicle. The failure mileage was approximately 38,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving at various speeds, the vehicle jerked significantly. The contact stated that the failure occurred mostly while shifting into a lower gear. The contact stated that the vehicle operated as needed while driving at a consistent speed. Additionally, the contact stated that the transmission was overheating while driving. The contact stated that the failure also occurred while driving in bumper-to-bumper traffic. The power train warning light was illuminated. The vehicle was taken to the dealer several times, where the transmission was rebuilt, and reprogrammed. Additionally, the dealer replaced the transmission fluid and a cooling system valve; however, the failure recurred. The contact stated that on one occasion, the vehicle jerked significantly, causing both the contact and his daughter to feel nauseated and the contact's daughter vomited. The contact stated that while driving on a congested road, the transmission overheated to 250 degrees. Additionally, the contact noticed smoke coming from underneath the front driver's side of the vehicle, and there was a burning odor coming through the vents. The contact stated that he sustained headaches due to the burning odor. The contact veered to the side of the road and allowed the vehicle to cool down. The vehicle was taken to the dealer, and the vehicle temperature was 234 degrees. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that Ford engineers were scheduled to arrive at the dealer to diagnose the vehicle. The failure mileage was approximately 38,000.
Mfg Campaign: 11589346
Recall Date: May 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that the transmission was slipping while driving. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond, and jolted forward while responding. There was no warning light illuminated. Additionally, the contact stated that while depressing the accelerator pedal on several occasions, the vehicle failed to respond, and the engine revved as if the transmission was neutral(N). The vehicle was taken to an independent mechanic, where a transmission flush was performed and the TCM was updated; however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 20V197000 (Power Train); however, the VIN was not included. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that the transmission was slipping while driving. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond, and jolted forward while responding. There was no warning light illuminated. Additionally, the contact stated that while depressing the accelerator pedal on several occasions, the vehicle failed to respond, and the engine revved as if the transmission was neutral(N). The vehicle was taken to an independent mechanic, where a transmission flush was performed and the TCM was updated; however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 20V197000 (Power Train); however, the VIN was not included. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that the transmission was slipping while driving. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond, and jolted forward while responding. There was no warning light illuminated. Additionally, the contact stated that while depressing the accelerator pedal on several occasions, the vehicle failed to respond, and the engine revved as if the transmission was neutral(N). The vehicle was taken to an independent mechanic, where a transmission flush was performed and the TCM was updated; however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 20V197000 (Power Train); however, the VIN was not included. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Mfg Campaign: 11589358
Recall Date: May 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
As I was merging into traffic, I began accelerating to get to the same speed as the flow of traffic. My transmission shifted, seemed to search for a gear, and was unable to engage. The transmission slammed in and out of gear and I was unable to gain any speed beyond the 45 MPH I was going and was almost rear ended getting into the I-5 as I could not get up to speed with normal traffic. I had to pull on to the side of the road for the safety of my family due to this continued issue. The ‘wrench’/check manual light came on. After sitting for a couple minutes I began driving again, it was very jerky shifting through the gears and very delayed between shifts. The vehicle consistently seems confused on what gear it is trying to shift into, then will lose all power and responsiveness for up to 30 seconds before finally placing itself in a gear and resuming normal operations. This happens almost every time we drive the vehicle now, searching for gears, delayed shifting, sometimes it will even catch when the engine is at a higher RPM and lunge forward. This has become a huge safety concern for my family, to the point where the Expedition is parked and only driven by me alone, if it HAS to be. I will not have my wife and family driving in this car until Ford does some sort of recall on this 10R80 transmission. The CDF Drum has a faulty drum sleeve that slides out of place and covers some of the holes the transmission fluid flows through causing a plethora of issues. If it wasn’t a known issue, Ford would not have created a TSB for the KNOWN issue.
Corrective Action:
As I was merging into traffic, I began accelerating to get to the same speed as the flow of traffic. My transmission shifted, seemed to search for a gear, and was unable to engage. The transmission slammed in and out of gear and I was unable to gain any speed beyond the 45 MPH I was going and was almost rear ended getting into the I-5 as I could not get up to speed with normal traffic. I had to pull on to the side of the road for the safety of my family due to this continued issue. The ‘wrench’/check manual light came on. After sitting for a couple minutes I began driving again, it was very jerky shifting through the gears and very delayed between shifts. The vehicle consistently seems confused on what gear it is trying to shift into, then will lose all power and responsiveness for up to 30 seconds before finally placing itself in a gear and resuming normal operations. This happens almost every time we drive the vehicle now, searching for gears, delayed shifting, sometimes it will even catch when the engine is at a higher RPM and lunge forward. This has become a huge safety concern for my family, to the point where the Expedition is parked and only driven by me alone, if it HAS to be. I will not have my wife and family driving in this car until Ford does some sort of recall on this 10R80 transmission. The CDF Drum has a faulty drum sleeve that slides out of place and covers some of the holes the transmission fluid flows through causing a plethora of issues. If it wasn’t a known issue, Ford would not have created a TSB for the KNOWN issue.
Additional Notes:
As I was merging into traffic, I began accelerating to get to the same speed as the flow of traffic. My transmission shifted, seemed to search for a gear, and was unable to engage. The transmission slammed in and out of gear and I was unable to gain any speed beyond the 45 MPH I was going and was almost rear ended getting into the I-5 as I could not get up to speed with normal traffic. I had to pull on to the side of the road for the safety of my family due to this continued issue. The ‘wrench’/check manual light came on. After sitting for a couple minutes I began driving again, it was very jerky shifting through the gears and very delayed between shifts. The vehicle consistently seems confused on what gear it is trying to shift into, then will lose all power and responsiveness for up to 30 seconds before finally placing itself in a gear and resuming normal operations. This happens almost every time we drive the vehicle now, searching for gears, delayed shifting, sometimes it will even catch when the engine is at a higher RPM and lunge forward. This has become a huge safety concern for my family, to the point where the Expedition is parked and only driven by me alone, if it HAS to be. I will not have my wife and family driving in this car until Ford does some sort of recall on this 10R80 transmission. The CDF Drum has a faulty drum sleeve that slides out of place and covers some of the holes the transmission fluid flows through causing a plethora of issues. If it wasn’t a known issue, Ford would not have created a TSB for the KNOWN issue.
Mfg Campaign: 11588013
Recall Date: May 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My car loses power over 55 mph. It lost all power on the interstate almost causing a catastrophic accident. When shifting gears it has a very harsh shift. The transmission and shifts are very loud. The transmission has been repaired previously. Now at 4 years old, the transmission has failed and Ford is refusing to cover the cost of repairs.
Corrective Action:
My car loses power over 55 mph. It lost all power on the interstate almost causing a catastrophic accident. When shifting gears it has a very harsh shift. The transmission and shifts are very loud. The transmission has been repaired previously. Now at 4 years old, the transmission has failed and Ford is refusing to cover the cost of repairs.
Additional Notes:
My car loses power over 55 mph. It lost all power on the interstate almost causing a catastrophic accident. When shifting gears it has a very harsh shift. The transmission and shifts are very loud. The transmission has been repaired previously. Now at 4 years old, the transmission has failed and Ford is refusing to cover the cost of repairs.
Mfg Campaign: 11587432
Recall Date: May 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Our car keeps losing power. Ford has replaced the differential, the transmission twice, and had the car between 4-6 months in the last 18 months. It is now in for its 8th repair. The car loses power while driving. It has done it so many times we have lost count. One of the alerts we get it "electronic limited slip differential reduce torque". Sometimes we can continue driving, sometimes we have to pull over and turn off and on the car. IT started fall/winter of 2022. The car is at ford again.
Corrective Action:
Our car keeps losing power. Ford has replaced the differential, the transmission twice, and had the car between 4-6 months in the last 18 months. It is now in for its 8th repair. The car loses power while driving. It has done it so many times we have lost count. One of the alerts we get it "electronic limited slip differential reduce torque". Sometimes we can continue driving, sometimes we have to pull over and turn off and on the car. IT started fall/winter of 2022. The car is at ford again.
Additional Notes:
Our car keeps losing power. Ford has replaced the differential, the transmission twice, and had the car between 4-6 months in the last 18 months. It is now in for its 8th repair. The car loses power while driving. It has done it so many times we have lost count. One of the alerts we get it "electronic limited slip differential reduce torque". Sometimes we can continue driving, sometimes we have to pull over and turn off and on the car. IT started fall/winter of 2022. The car is at ford again.
Mfg Campaign: 11586827
Recall Date: May 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated. Additionally, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with failed front cover seals and an oil leak with metal shavings in the cylinder. The contact stated that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure occurred in July 2023 and the front cover seals failed and were replaced under warranty. The contact stated that the vehicle then had a coolant leak, and the coolant hose was replaced. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated. Additionally, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with failed front cover seals and an oil leak with metal shavings in the cylinder. The contact stated that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure occurred in July 2023 and the front cover seals failed and were replaced under warranty. The contact stated that the vehicle then had a coolant leak, and the coolant hose was replaced. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated. Additionally, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with failed front cover seals and an oil leak with metal shavings in the cylinder. The contact stated that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure occurred in July 2023 and the front cover seals failed and were replaced under warranty. The contact stated that the vehicle then had a coolant leak, and the coolant hose was replaced. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 110,000.
Mfg Campaign: 11586312
Recall Date: May 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the transmission slipped out of gear and the clutch remained in neutral. The maintenance warning light was illuminated. The vehicle was able to restart on the third attempt; however, the failure persisted. The dealer was contacted and advised the contact to contact the manufacture for assistance. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was 96,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the transmission slipped out of gear and the clutch remained in neutral. The maintenance warning light was illuminated. The vehicle was able to restart on the third attempt; however, the failure persisted. The dealer was contacted and advised the contact to contact the manufacture for assistance. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was 96,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the transmission slipped out of gear and the clutch remained in neutral. The maintenance warning light was illuminated. The vehicle was able to restart on the third attempt; however, the failure persisted. The dealer was contacted and advised the contact to contact the manufacture for assistance. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was 96,000.
Mfg Campaign: 11585807
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that while his wife was driving 65 MPH, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was restarted. There were several unknown warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission and recommended that the transmission be rebuilt. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2428. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that while his wife was driving 65 MPH, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was restarted. There were several unknown warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission and recommended that the transmission be rebuilt. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2428. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that while his wife was driving 65 MPH, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was restarted. There were several unknown warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission and recommended that the transmission be rebuilt. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2428. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 80,000.
Mfg Campaign: 11585266
Recall Date: Apr 25, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Already submitted 2 prior complaints regrading Transmission/Engine NHTSA ID 11583360. Vehicle transmission failure. Vehicle is at Ford Dealership for repairs. Safety risk involved risk of accident. Problem has been reproduced and confirmed by Ford service advisor. Vehicle is currently at dealership waiting on repairs to be made. It has been inspected by extended warranty advisors and approved for repair. Vehicle does give any warning when engine/transmission failure occurs. This has been documented since I bought the vehicle in Sept. 2022 with the dealership. This is the 3rd or 4th time it has gone into be checked finally when it happened and dealership was able to reproduce they stated that transmission needs to be rebuilt or new one needs to be installed. Since warranty did not want to cover new transmission they are going to rebuilt it. Before this instance they said it was because transmission failure due to having some sensor reset which did not work.
Corrective Action:
Already submitted 2 prior complaints regrading Transmission/Engine NHTSA ID 11583360. Vehicle transmission failure. Vehicle is at Ford Dealership for repairs. Safety risk involved risk of accident. Problem has been reproduced and confirmed by Ford service advisor. Vehicle is currently at dealership waiting on repairs to be made. It has been inspected by extended warranty advisors and approved for repair. Vehicle does give any warning when engine/transmission failure occurs. This has been documented since I bought the vehicle in Sept. 2022 with the dealership. This is the 3rd or 4th time it has gone into be checked finally when it happened and dealership was able to reproduce they stated that transmission needs to be rebuilt or new one needs to be installed. Since warranty did not want to cover new transmission they are going to rebuilt it. Before this instance they said it was because transmission failure due to having some sensor reset which did not work.
Additional Notes:
Already submitted 2 prior complaints regrading Transmission/Engine NHTSA ID 11583360. Vehicle transmission failure. Vehicle is at Ford Dealership for repairs. Safety risk involved risk of accident. Problem has been reproduced and confirmed by Ford service advisor. Vehicle is currently at dealership waiting on repairs to be made. It has been inspected by extended warranty advisors and approved for repair. Vehicle does give any warning when engine/transmission failure occurs. This has been documented since I bought the vehicle in Sept. 2022 with the dealership. This is the 3rd or 4th time it has gone into be checked finally when it happened and dealership was able to reproduce they stated that transmission needs to be rebuilt or new one needs to be installed. Since warranty did not want to cover new transmission they are going to rebuilt it. Before this instance they said it was because transmission failure due to having some sensor reset which did not work.
Mfg Campaign: 11584973
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Already submitted 2 prior complaints regrading Transmission/Engine NHTSA ID 11583360. Vehicle transmission failure. Vehicle is at Ford Dealership for repairs. Safety risk involved risk of accident. Problem has been reproduced and confirmed by Ford service advisor. Vehicle is currently at dealership waiting on repairs to be made. It has been inspected by extended warranty advisors and approved for repair. Vehicle does give any warning when engine/transmission failure occurs. This has been documented since I bought the vehicle in Sept. 2022 with the dealership. This is the 3rd or 4th time it has gone into be checked finally when it happened and dealership was able to reproduce they stated that transmission needs to be rebuilt or new one needs to be installed. Since warranty did not want to cover new transmission they are going to rebuilt it. Before this instance they said it was because transmission failure due to having some sensor reset which did not work.
Corrective Action:
Already submitted 2 prior complaints regrading Transmission/Engine NHTSA ID 11583360. Vehicle transmission failure. Vehicle is at Ford Dealership for repairs. Safety risk involved risk of accident. Problem has been reproduced and confirmed by Ford service advisor. Vehicle is currently at dealership waiting on repairs to be made. It has been inspected by extended warranty advisors and approved for repair. Vehicle does give any warning when engine/transmission failure occurs. This has been documented since I bought the vehicle in Sept. 2022 with the dealership. This is the 3rd or 4th time it has gone into be checked finally when it happened and dealership was able to reproduce they stated that transmission needs to be rebuilt or new one needs to be installed. Since warranty did not want to cover new transmission they are going to rebuilt it. Before this instance they said it was because transmission failure due to having some sensor reset which did not work.
Additional Notes:
Already submitted 2 prior complaints regrading Transmission/Engine NHTSA ID 11583360. Vehicle transmission failure. Vehicle is at Ford Dealership for repairs. Safety risk involved risk of accident. Problem has been reproduced and confirmed by Ford service advisor. Vehicle is currently at dealership waiting on repairs to be made. It has been inspected by extended warranty advisors and approved for repair. Vehicle does give any warning when engine/transmission failure occurs. This has been documented since I bought the vehicle in Sept. 2022 with the dealership. This is the 3rd or 4th time it has gone into be checked finally when it happened and dealership was able to reproduce they stated that transmission needs to be rebuilt or new one needs to be installed. Since warranty did not want to cover new transmission they are going to rebuilt it. Before this instance they said it was because transmission failure due to having some sensor reset which did not work.
Mfg Campaign: 11584973
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The evaporator hose was faulty and wasn't connected right. It caused water to settle under the passenger side carpet and mold to grow underneath. Wire wraps along the inside of the door and base floor also have mold. Myself and family breathing in mold spores is a complete health risk. It has been confirmed by a Ford dealership and an insurance representative was contacted who also confirmed. There were not any warnings of this failure. The dealership stated this has been a common problem but has not be recalled for this type of vehicle at this time.
Corrective Action:
The evaporator hose was faulty and wasn't connected right. It caused water to settle under the passenger side carpet and mold to grow underneath. Wire wraps along the inside of the door and base floor also have mold. Myself and family breathing in mold spores is a complete health risk. It has been confirmed by a Ford dealership and an insurance representative was contacted who also confirmed. There were not any warnings of this failure. The dealership stated this has been a common problem but has not be recalled for this type of vehicle at this time.
Additional Notes:
The evaporator hose was faulty and wasn't connected right. It caused water to settle under the passenger side carpet and mold to grow underneath. Wire wraps along the inside of the door and base floor also have mold. Myself and family breathing in mold spores is a complete health risk. It has been confirmed by a Ford dealership and an insurance representative was contacted who also confirmed. There were not any warnings of this failure. The dealership stated this has been a common problem but has not be recalled for this type of vehicle at this time.
Mfg Campaign: 11583943
Recall Date: Apr 18, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle has had power issues since day 1. Lost power driving 70 on freeway. When we go to start everything flickers and flashes. Take to the dealer and it’s not a problem until it breaks. 4/5 years of this issue!
Corrective Action:
The vehicle has had power issues since day 1. Lost power driving 70 on freeway. When we go to start everything flickers and flashes. Take to the dealer and it’s not a problem until it breaks. 4/5 years of this issue!
Additional Notes:
The vehicle has had power issues since day 1. Lost power driving 70 on freeway. When we go to start everything flickers and flashes. Take to the dealer and it’s not a problem until it breaks. 4/5 years of this issue!
Mfg Campaign: 11583462
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle has had power issues since day 1. Lost power driving 70 on freeway. When we go to start everything flickers and flashes. Take to the dealer and it’s not a problem until it breaks. 4/5 years of this issue!
Corrective Action:
The vehicle has had power issues since day 1. Lost power driving 70 on freeway. When we go to start everything flickers and flashes. Take to the dealer and it’s not a problem until it breaks. 4/5 years of this issue!
Additional Notes:
The vehicle has had power issues since day 1. Lost power driving 70 on freeway. When we go to start everything flickers and flashes. Take to the dealer and it’s not a problem until it breaks. 4/5 years of this issue!
Mfg Campaign: 11583462
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I had my 2020 Expedition looked at for transmission issues. Vehicle at times gets stuck and gears do not shift which causes vehicle to lose power both on the HWY and regular streets. I took into dealership on 3/20/24 they said they would have to get transmission module reset as this is a known issue with the expeditions. Well here I am 3 weeks later and vehicle is doing the same thing when I was driving down the street and attempted to switch lanes vehicle would not go into gear and sounded like something was breaking off of it. It has done this 3 times within the last 10 days. Vehicle at dealership now and tech is saying they can not reproduce issue so they can not fix. I told them I have done research on this issue and states that it could be selenoids. This is not something normal that should be happening to a 2020 expedition. Transmission issues were we can get injured from vehicle malfunctioning. I was stuck in the middle of an intersection when vehicle transmission malfunctioned on this occasion. other instance family was on the HWY their is no warning to when this is going to happen and speed is not a factor since it has happened on HWY and street driving.
Corrective Action:
I had my 2020 Expedition looked at for transmission issues. Vehicle at times gets stuck and gears do not shift which causes vehicle to lose power both on the HWY and regular streets. I took into dealership on 3/20/24 they said they would have to get transmission module reset as this is a known issue with the expeditions. Well here I am 3 weeks later and vehicle is doing the same thing when I was driving down the street and attempted to switch lanes vehicle would not go into gear and sounded like something was breaking off of it. It has done this 3 times within the last 10 days. Vehicle at dealership now and tech is saying they can not reproduce issue so they can not fix. I told them I have done research on this issue and states that it could be selenoids. This is not something normal that should be happening to a 2020 expedition. Transmission issues were we can get injured from vehicle malfunctioning. I was stuck in the middle of an intersection when vehicle transmission malfunctioned on this occasion. other instance family was on the HWY their is no warning to when this is going to happen and speed is not a factor since it has happened on HWY and street driving.
Additional Notes:
I had my 2020 Expedition looked at for transmission issues. Vehicle at times gets stuck and gears do not shift which causes vehicle to lose power both on the HWY and regular streets. I took into dealership on 3/20/24 they said they would have to get transmission module reset as this is a known issue with the expeditions. Well here I am 3 weeks later and vehicle is doing the same thing when I was driving down the street and attempted to switch lanes vehicle would not go into gear and sounded like something was breaking off of it. It has done this 3 times within the last 10 days. Vehicle at dealership now and tech is saying they can not reproduce issue so they can not fix. I told them I have done research on this issue and states that it could be selenoids. This is not something normal that should be happening to a 2020 expedition. Transmission issues were we can get injured from vehicle malfunctioning. I was stuck in the middle of an intersection when vehicle transmission malfunctioned on this occasion. other instance family was on the HWY their is no warning to when this is going to happen and speed is not a factor since it has happened on HWY and street driving.
Mfg Campaign: 11583360
Recall Date: Apr 16, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle is slipping back into natural when driving. Vehicle losses power and won't move almost causing me to get hit from incoming traffic. It's a known problem with ford and should be responsible for the 7k cost for new transmission.. please investigate this. It's too early for a transmission a fault on a 2020.
Corrective Action:
Vehicle is slipping back into natural when driving. Vehicle losses power and won't move almost causing me to get hit from incoming traffic. It's a known problem with ford and should be responsible for the 7k cost for new transmission.. please investigate this. It's too early for a transmission a fault on a 2020.
Additional Notes:
Vehicle is slipping back into natural when driving. Vehicle losses power and won't move almost causing me to get hit from incoming traffic. It's a known problem with ford and should be responsible for the 7k cost for new transmission.. please investigate this. It's too early for a transmission a fault on a 2020.
Mfg Campaign: 11583199
Recall Date: Apr 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle is slipping back into natural when driving. Vehicle losses power and won't move almost causing me to get hit from incoming traffic. It's a known problem with ford and should be responsible for the 7k cost for new transmission.. please investigate this. It's too early for a transmission a fault on a 2020.
Corrective Action:
Vehicle is slipping back into natural when driving. Vehicle losses power and won't move almost causing me to get hit from incoming traffic. It's a known problem with ford and should be responsible for the 7k cost for new transmission.. please investigate this. It's too early for a transmission a fault on a 2020.
Additional Notes:
Vehicle is slipping back into natural when driving. Vehicle losses power and won't move almost causing me to get hit from incoming traffic. It's a known problem with ford and should be responsible for the 7k cost for new transmission.. please investigate this. It's too early for a transmission a fault on a 2020.
Mfg Campaign: 11583199
Recall Date: Apr 15, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that the front passenger’s side air conditioning tube was leaking fluid, causing the carpet on the front passenger’s side floor to become wet. The vehicle was taken to a local dealer where it was diagnosed but the results were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,185.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that the front passenger’s side air conditioning tube was leaking fluid, causing the carpet on the front passenger’s side floor to become wet. The vehicle was taken to a local dealer where it was diagnosed but the results were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,185.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that the front passenger’s side air conditioning tube was leaking fluid, causing the carpet on the front passenger’s side floor to become wet. The vehicle was taken to a local dealer where it was diagnosed but the results were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,185.
Mfg Campaign: 11582376
Recall Date: Apr 11, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving, if another vehicle passes while on a two line road, the hood will raddel. Getting out and inspecting I see flex in the hood where attached to hydraulic to hold hood up. The weekend I bought our Ford Max, we went to NC, while driving we saw flexing in the hood, at the time we thought it was illusion from reflection from the guard rail. We continue to have flexing would call it buckling and can hear the hood trying to separate from the latch. If some one forgets to shut the hood or latching lock fail, the hood will fly up and cause an accident.
Corrective Action:
While driving, if another vehicle passes while on a two line road, the hood will raddel. Getting out and inspecting I see flex in the hood where attached to hydraulic to hold hood up. The weekend I bought our Ford Max, we went to NC, while driving we saw flexing in the hood, at the time we thought it was illusion from reflection from the guard rail. We continue to have flexing would call it buckling and can hear the hood trying to separate from the latch. If some one forgets to shut the hood or latching lock fail, the hood will fly up and cause an accident.
Additional Notes:
While driving, if another vehicle passes while on a two line road, the hood will raddel. Getting out and inspecting I see flex in the hood where attached to hydraulic to hold hood up. The weekend I bought our Ford Max, we went to NC, while driving we saw flexing in the hood, at the time we thought it was illusion from reflection from the guard rail. We continue to have flexing would call it buckling and can hear the hood trying to separate from the latch. If some one forgets to shut the hood or latching lock fail, the hood will fly up and cause an accident.
Mfg Campaign: 11580209
Recall Date: Mar 30, 2024
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
Moon roof leaking requiring 4,000 in parts and labor to replace the entire system at 40k miles.
Corrective Action:
Moon roof leaking requiring 4,000 in parts and labor to replace the entire system at 40k miles.
Additional Notes:
Moon roof leaking requiring 4,000 in parts and labor to replace the entire system at 40k miles.
Mfg Campaign: 11580223
Recall Date: Mar 30, 2024
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Valencia, CA • 36 yrs
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