Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Expedition, 2021-2022 Super Duty F-250, F-350, F-450, F-550, F-600, and 2020-2022 Lincoln Corsair vehicles. The rearview camera may display a blank or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25S05
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Expedition and Lincoln Navigator vehicles. An engine compartment fire may occur while driving or parked, even with the ignition in the "Off" position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S36
Recall Date: May 17, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S26
Recall Date: Apr 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022 Super Duty F-250, F-350, 2021 F-150, Expedition, and Lincoln Navigator vehicles. The front-door side impact pressure sensor modules may have been damaged during supplier assembly, which can cause the side impact air bags to not deploy properly in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C26
Recall Date: Oct 15, 2021
Consumer Complaints
207 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality. The contact stated that the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 43,000.
Corrective Action:
The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality. The contact stated that the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 43,000.
Additional Notes:
The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality. The contact stated that the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 43,000.
Mfg Campaign: 11545194
Recall Date: Sep 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality. The contact stated that the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 43,000.
Corrective Action:
The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality. The contact stated that the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 43,000.
Additional Notes:
The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality. The contact stated that the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 43,000.
Mfg Campaign: 11545194
Recall Date: Sep 18, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On about 4 to 5 occasions while driving on the highway, the car sort of stalls and a loss of control happens where everything feels locked up for a few seconds and a big thump is heard. It feels like the transmission has completely dropped out or that I have been hit but I have not been hit, it’s just the jerking motion I was feeling. It has happened both when excelerating to change lanes and also when promptly slowing to avoid someone coming into my lane. It is a really scary situation and when I looked it up, apparently has been documented on recent earlier models of the car but not in my newer 2021 year. This issue is still happening with the newer model and needs to be looked into. The dealership confirmed and said the transmission needs to be replaced. There are only arousn 26K miles on the car, it started happening around 20K miles.
Corrective Action:
On about 4 to 5 occasions while driving on the highway, the car sort of stalls and a loss of control happens where everything feels locked up for a few seconds and a big thump is heard. It feels like the transmission has completely dropped out or that I have been hit but I have not been hit, it’s just the jerking motion I was feeling. It has happened both when excelerating to change lanes and also when promptly slowing to avoid someone coming into my lane. It is a really scary situation and when I looked it up, apparently has been documented on recent earlier models of the car but not in my newer 2021 year. This issue is still happening with the newer model and needs to be looked into. The dealership confirmed and said the transmission needs to be replaced. There are only arousn 26K miles on the car, it started happening around 20K miles.
Additional Notes:
On about 4 to 5 occasions while driving on the highway, the car sort of stalls and a loss of control happens where everything feels locked up for a few seconds and a big thump is heard. It feels like the transmission has completely dropped out or that I have been hit but I have not been hit, it’s just the jerking motion I was feeling. It has happened both when excelerating to change lanes and also when promptly slowing to avoid someone coming into my lane. It is a really scary situation and when I looked it up, apparently has been documented on recent earlier models of the car but not in my newer 2021 year. This issue is still happening with the newer model and needs to be looked into. The dealership confirmed and said the transmission needs to be replaced. There are only arousn 26K miles on the car, it started happening around 20K miles.
Mfg Campaign: 11541715
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer, where the battery junction box was replaced and other unknown repairs were performed; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 500. The VIN was not available.
Corrective Action:
The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer, where the battery junction box was replaced and other unknown repairs were performed; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 500. The VIN was not available.
Additional Notes:
The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer, where the battery junction box was replaced and other unknown repairs were performed; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 500. The VIN was not available.
Mfg Campaign: 11540481
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
After owning the car a year and about 15,000 miles I started having transmission rough shifting and lurching motions when shifting - violent lurching. I took it in to the dealership and they reset the adaptive learning component for the transmission. Nothing changed. Brought it in again and drove with technician and was able to reproduce issue. They replaced the transmission and the problems continued and actually increased with losing all acceleration on the freeway (floppy pedal) and then completely losing 10th gear when trying to pass another car. Luckily I was able to pull over and I did not cause an accident. It also threw a code/warning light at that time. I took it back to the dealership. They assessed and reset adaptive driving module. It then lost accelleration and wouldn't engage 10th and started smoking. Took it back to dealership and they claimed all that was due to over full transmission fluid. Original problems of rough shifting, lurching, clunking still existed. I filed a report with Ford and got a case number with the concern department. This resulted in the rear end of the car being replaced??? Car still has transmission issues, with all the above mentioned issues, and now delayed acceleration in the lower gears. Enough is enough fighting about fixing it for a year, it has been in for repairs 7 times, and over 49 days of rental cars . The vehicle does not cause warning lights at any point with the rough shifting, lurching, or lack of acceleration. All have been experienced at various times by the dealership. No solution to date.
Corrective Action:
After owning the car a year and about 15,000 miles I started having transmission rough shifting and lurching motions when shifting - violent lurching. I took it in to the dealership and they reset the adaptive learning component for the transmission. Nothing changed. Brought it in again and drove with technician and was able to reproduce issue. They replaced the transmission and the problems continued and actually increased with losing all acceleration on the freeway (floppy pedal) and then completely losing 10th gear when trying to pass another car. Luckily I was able to pull over and I did not cause an accident. It also threw a code/warning light at that time. I took it back to the dealership. They assessed and reset adaptive driving module. It then lost accelleration and wouldn't engage 10th and started smoking. Took it back to dealership and they claimed all that was due to over full transmission fluid. Original problems of rough shifting, lurching, clunking still existed. I filed a report with Ford and got a case number with the concern department. This resulted in the rear end of the car being replaced??? Car still has transmission issues, with all the above mentioned issues, and now delayed acceleration in the lower gears. Enough is enough fighting about fixing it for a year, it has been in for repairs 7 times, and over 49 days of rental cars . The vehicle does not cause warning lights at any point with the rough shifting, lurching, or lack of acceleration. All have been experienced at various times by the dealership. No solution to date.
Additional Notes:
After owning the car a year and about 15,000 miles I started having transmission rough shifting and lurching motions when shifting - violent lurching. I took it in to the dealership and they reset the adaptive learning component for the transmission. Nothing changed. Brought it in again and drove with technician and was able to reproduce issue. They replaced the transmission and the problems continued and actually increased with losing all acceleration on the freeway (floppy pedal) and then completely losing 10th gear when trying to pass another car. Luckily I was able to pull over and I did not cause an accident. It also threw a code/warning light at that time. I took it back to the dealership. They assessed and reset adaptive driving module. It then lost accelleration and wouldn't engage 10th and started smoking. Took it back to dealership and they claimed all that was due to over full transmission fluid. Original problems of rough shifting, lurching, clunking still existed. I filed a report with Ford and got a case number with the concern department. This resulted in the rear end of the car being replaced??? Car still has transmission issues, with all the above mentioned issues, and now delayed acceleration in the lower gears. Enough is enough fighting about fixing it for a year, it has been in for repairs 7 times, and over 49 days of rental cars . The vehicle does not cause warning lights at any point with the rough shifting, lurching, or lack of acceleration. All have been experienced at various times by the dealership. No solution to date.
Mfg Campaign: 11540648
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
After owning the car a year and about 15,000 miles I started having transmission rough shifting and lurching motions when shifting - violent lurching. I took it in to the dealership and they reset the adaptive learning component for the transmission. Nothing changed. Brought it in again and drove with technician and was able to reproduce issue. They replaced the transmission and the problems continued and actually increased with losing all acceleration on the freeway (floppy pedal) and then completely losing 10th gear when trying to pass another car. Luckily I was able to pull over and I did not cause an accident. It also threw a code/warning light at that time. I took it back to the dealership. They assessed and reset adaptive driving module. It then lost accelleration and wouldn't engage 10th and started smoking. Took it back to dealership and they claimed all that was due to over full transmission fluid. Original problems of rough shifting, lurching, clunking still existed. I filed a report with Ford and got a case number with the concern department. This resulted in the rear end of the car being replaced??? Car still has transmission issues, with all the above mentioned issues, and now delayed acceleration in the lower gears. Enough is enough fighting about fixing it for a year, it has been in for repairs 7 times, and over 49 days of rental cars . The vehicle does not cause warning lights at any point with the rough shifting, lurching, or lack of acceleration. All have been experienced at various times by the dealership. No solution to date.
Corrective Action:
After owning the car a year and about 15,000 miles I started having transmission rough shifting and lurching motions when shifting - violent lurching. I took it in to the dealership and they reset the adaptive learning component for the transmission. Nothing changed. Brought it in again and drove with technician and was able to reproduce issue. They replaced the transmission and the problems continued and actually increased with losing all acceleration on the freeway (floppy pedal) and then completely losing 10th gear when trying to pass another car. Luckily I was able to pull over and I did not cause an accident. It also threw a code/warning light at that time. I took it back to the dealership. They assessed and reset adaptive driving module. It then lost accelleration and wouldn't engage 10th and started smoking. Took it back to dealership and they claimed all that was due to over full transmission fluid. Original problems of rough shifting, lurching, clunking still existed. I filed a report with Ford and got a case number with the concern department. This resulted in the rear end of the car being replaced??? Car still has transmission issues, with all the above mentioned issues, and now delayed acceleration in the lower gears. Enough is enough fighting about fixing it for a year, it has been in for repairs 7 times, and over 49 days of rental cars . The vehicle does not cause warning lights at any point with the rough shifting, lurching, or lack of acceleration. All have been experienced at various times by the dealership. No solution to date.
Additional Notes:
After owning the car a year and about 15,000 miles I started having transmission rough shifting and lurching motions when shifting - violent lurching. I took it in to the dealership and they reset the adaptive learning component for the transmission. Nothing changed. Brought it in again and drove with technician and was able to reproduce issue. They replaced the transmission and the problems continued and actually increased with losing all acceleration on the freeway (floppy pedal) and then completely losing 10th gear when trying to pass another car. Luckily I was able to pull over and I did not cause an accident. It also threw a code/warning light at that time. I took it back to the dealership. They assessed and reset adaptive driving module. It then lost accelleration and wouldn't engage 10th and started smoking. Took it back to dealership and they claimed all that was due to over full transmission fluid. Original problems of rough shifting, lurching, clunking still existed. I filed a report with Ford and got a case number with the concern department. This resulted in the rear end of the car being replaced??? Car still has transmission issues, with all the above mentioned issues, and now delayed acceleration in the lower gears. Enough is enough fighting about fixing it for a year, it has been in for repairs 7 times, and over 49 days of rental cars . The vehicle does not cause warning lights at any point with the rough shifting, lurching, or lack of acceleration. All have been experienced at various times by the dealership. No solution to date.
Mfg Campaign: 11540648
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I do not feel Ford is taking recall 22S36 seriously. In 2022 they began claiming that parts would be available late summer of 2022. I have scheduled and brought my vehicle in at least three times to have this recall performed only to arrive and they didn't have parts. So now for several months I've started calling to check on parts. The first response is always "We can do that recall" but then after asking about parts to make sure I'm told that parts aren't actually available and that they are on back order and expected in two weeks. Ford is providing no means to schedule this recall service by putting customers on a wait list, ordering parts specifically for a VIN, or otherwise setting parts a aside specifically for customers actively trying to get the repair done. Today is day 462 since this recall, almost as many days as dollars they've spent on the handout. I hope the NHSTA takes a hard look at Ford's obligation to resolve recall 22S36 and at their inaction and insincere practice at doing so.
Corrective Action:
I do not feel Ford is taking recall 22S36 seriously. In 2022 they began claiming that parts would be available late summer of 2022. I have scheduled and brought my vehicle in at least three times to have this recall performed only to arrive and they didn't have parts. So now for several months I've started calling to check on parts. The first response is always "We can do that recall" but then after asking about parts to make sure I'm told that parts aren't actually available and that they are on back order and expected in two weeks. Ford is providing no means to schedule this recall service by putting customers on a wait list, ordering parts specifically for a VIN, or otherwise setting parts a aside specifically for customers actively trying to get the repair done. Today is day 462 since this recall, almost as many days as dollars they've spent on the handout. I hope the NHSTA takes a hard look at Ford's obligation to resolve recall 22S36 and at their inaction and insincere practice at doing so.
Additional Notes:
I do not feel Ford is taking recall 22S36 seriously. In 2022 they began claiming that parts would be available late summer of 2022. I have scheduled and brought my vehicle in at least three times to have this recall performed only to arrive and they didn't have parts. So now for several months I've started calling to check on parts. The first response is always "We can do that recall" but then after asking about parts to make sure I'm told that parts aren't actually available and that they are on back order and expected in two weeks. Ford is providing no means to schedule this recall service by putting customers on a wait list, ordering parts specifically for a VIN, or otherwise setting parts a aside specifically for customers actively trying to get the repair done. Today is day 462 since this recall, almost as many days as dollars they've spent on the handout. I hope the NHSTA takes a hard look at Ford's obligation to resolve recall 22S36 and at their inaction and insincere practice at doing so.
Mfg Campaign: 11540008
Recall Date: Aug 22, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On numerous occasions, when traveling at speeds 50mph and over, the vehicle failed to further accelerate when the gas pedal was engaged. This caused the rpm's to rev up to 7 and the vehicle to slow down. Our safety was at risk because the vehicle was unresponsive to acceleration for at least 20-30 seconds making it impossible to avoid or get away from something dangerous. On one occasion, the vehicle made an alarming grinding sound. I have not yet taken the vehicle to a service center for inspection of this problem. There were not any warning lamps, messages, etc prior to the failure.
Corrective Action:
On numerous occasions, when traveling at speeds 50mph and over, the vehicle failed to further accelerate when the gas pedal was engaged. This caused the rpm's to rev up to 7 and the vehicle to slow down. Our safety was at risk because the vehicle was unresponsive to acceleration for at least 20-30 seconds making it impossible to avoid or get away from something dangerous. On one occasion, the vehicle made an alarming grinding sound. I have not yet taken the vehicle to a service center for inspection of this problem. There were not any warning lamps, messages, etc prior to the failure.
Additional Notes:
On numerous occasions, when traveling at speeds 50mph and over, the vehicle failed to further accelerate when the gas pedal was engaged. This caused the rpm's to rev up to 7 and the vehicle to slow down. Our safety was at risk because the vehicle was unresponsive to acceleration for at least 20-30 seconds making it impossible to avoid or get away from something dangerous. On one occasion, the vehicle made an alarming grinding sound. I have not yet taken the vehicle to a service center for inspection of this problem. There were not any warning lamps, messages, etc prior to the failure.
Mfg Campaign: 11540129
Recall Date: Aug 22, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Corrective Action:
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Additional Notes:
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Mfg Campaign: 11538824
Recall Date: Aug 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Corrective Action:
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Additional Notes:
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Mfg Campaign: 11538824
Recall Date: Aug 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Corrective Action:
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Additional Notes:
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Mfg Campaign: 11538824
Recall Date: Aug 16, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.
Corrective Action:
There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.
Additional Notes:
There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.
Mfg Campaign: 11538769
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.
Corrective Action:
There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.
Additional Notes:
There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.
Mfg Campaign: 11538769
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Transmission is slipping and hard shifting or fails to shift. I noticed it at hot temperatures but does it now constantly. Airbag is starting to come out of the perforation below the Ford symbol on the horn. I'm concerned it will deploy while driving and cause a traffic accident/injury/death.
Corrective Action:
Transmission is slipping and hard shifting or fails to shift. I noticed it at hot temperatures but does it now constantly. Airbag is starting to come out of the perforation below the Ford symbol on the horn. I'm concerned it will deploy while driving and cause a traffic accident/injury/death.
Additional Notes:
Transmission is slipping and hard shifting or fails to shift. I noticed it at hot temperatures but does it now constantly. Airbag is starting to come out of the perforation below the Ford symbol on the horn. I'm concerned it will deploy while driving and cause a traffic accident/injury/death.
Mfg Campaign: 11538379
Recall Date: Aug 14, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission is slipping and hard shifting or fails to shift. I noticed it at hot temperatures but does it now constantly. Airbag is starting to come out of the perforation below the Ford symbol on the horn. I'm concerned it will deploy while driving and cause a traffic accident/injury/death.
Corrective Action:
Transmission is slipping and hard shifting or fails to shift. I noticed it at hot temperatures but does it now constantly. Airbag is starting to come out of the perforation below the Ford symbol on the horn. I'm concerned it will deploy while driving and cause a traffic accident/injury/death.
Additional Notes:
Transmission is slipping and hard shifting or fails to shift. I noticed it at hot temperatures but does it now constantly. Airbag is starting to come out of the perforation below the Ford symbol on the horn. I'm concerned it will deploy while driving and cause a traffic accident/injury/death.
Mfg Campaign: 11538379
Recall Date: Aug 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11536478
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On April 14, 2022, a recall was issued for the wiper blade arms for my Ford Expedition. Unfortunately, I did not receive a notice until June of that year, due to a separate recall concerning potential under the hood fire risks. In September 2022, my vehicle was brought in for both recall repairs, but there was a supply shortage of wiper blades, rendering any immediate resolution impossible. Despite subsequent visits for regular check-ups, the wiper blade shortage persisted. On two different occasions (Jan & March 2023) my wiper blades did not work properly. After the wiper blades moved back and forth to clear my window, they got stuck at an angle and completely obstructed my view. I went to my local dealership to temporarily correct the issue. Fast forward to July 2023, and the eagerly awaited wiper blades have finally arrived. However, installing them has revealed a new problem: the blades do not fully retract. Although the wiper motor itself functions correctly, this issue stems from a combination of programming and quality concerns. It appears that a small part within the wiper blade, which prompted the recall, has led the motor to adapt to functioning without that part. Consequently, when the new recall blades are fitted, they do not retract properly, obstructing my view. Upon identifying the problem, the manager at my Ford Dealership promptly reported the issue to Ford, requesting coverage for the cost of a new motor to align with the recall blades. Despite their efforts, Ford has refused to take responsibility for an issue that is clearly not my fault. It is important to note that at the time of the recall, my motor was still under warranty. Additionally, during subsequent visits for oil changes, I was still within the warranty period. Unfortunately, due to the delay in receiving the recall blades, my motor's warranty has now expired based on the mileage of my vehicle. To receive a new motor, I have to pay for it since Ford refuses.
Corrective Action:
On April 14, 2022, a recall was issued for the wiper blade arms for my Ford Expedition. Unfortunately, I did not receive a notice until June of that year, due to a separate recall concerning potential under the hood fire risks. In September 2022, my vehicle was brought in for both recall repairs, but there was a supply shortage of wiper blades, rendering any immediate resolution impossible. Despite subsequent visits for regular check-ups, the wiper blade shortage persisted. On two different occasions (Jan & March 2023) my wiper blades did not work properly. After the wiper blades moved back and forth to clear my window, they got stuck at an angle and completely obstructed my view. I went to my local dealership to temporarily correct the issue. Fast forward to July 2023, and the eagerly awaited wiper blades have finally arrived. However, installing them has revealed a new problem: the blades do not fully retract. Although the wiper motor itself functions correctly, this issue stems from a combination of programming and quality concerns. It appears that a small part within the wiper blade, which prompted the recall, has led the motor to adapt to functioning without that part. Consequently, when the new recall blades are fitted, they do not retract properly, obstructing my view. Upon identifying the problem, the manager at my Ford Dealership promptly reported the issue to Ford, requesting coverage for the cost of a new motor to align with the recall blades. Despite their efforts, Ford has refused to take responsibility for an issue that is clearly not my fault. It is important to note that at the time of the recall, my motor was still under warranty. Additionally, during subsequent visits for oil changes, I was still within the warranty period. Unfortunately, due to the delay in receiving the recall blades, my motor's warranty has now expired based on the mileage of my vehicle. To receive a new motor, I have to pay for it since Ford refuses.
Additional Notes:
On April 14, 2022, a recall was issued for the wiper blade arms for my Ford Expedition. Unfortunately, I did not receive a notice until June of that year, due to a separate recall concerning potential under the hood fire risks. In September 2022, my vehicle was brought in for both recall repairs, but there was a supply shortage of wiper blades, rendering any immediate resolution impossible. Despite subsequent visits for regular check-ups, the wiper blade shortage persisted. On two different occasions (Jan & March 2023) my wiper blades did not work properly. After the wiper blades moved back and forth to clear my window, they got stuck at an angle and completely obstructed my view. I went to my local dealership to temporarily correct the issue. Fast forward to July 2023, and the eagerly awaited wiper blades have finally arrived. However, installing them has revealed a new problem: the blades do not fully retract. Although the wiper motor itself functions correctly, this issue stems from a combination of programming and quality concerns. It appears that a small part within the wiper blade, which prompted the recall, has led the motor to adapt to functioning without that part. Consequently, when the new recall blades are fitted, they do not retract properly, obstructing my view. Upon identifying the problem, the manager at my Ford Dealership promptly reported the issue to Ford, requesting coverage for the cost of a new motor to align with the recall blades. Despite their efforts, Ford has refused to take responsibility for an issue that is clearly not my fault. It is important to note that at the time of the recall, my motor was still under warranty. Additionally, during subsequent visits for oil changes, I was still within the warranty period. Unfortunately, due to the delay in receiving the recall blades, my motor's warranty has now expired based on the mileage of my vehicle. To receive a new motor, I have to pay for it since Ford refuses.
Mfg Campaign: 11535021
Recall Date: Jul 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The 10R80 transmission, even after rebuilt by the dealership continues to shift in unexpected ways (hard shifts, not picking the right gear, hesitation under acceleration). It doesn't happen all the time, and isn't reproduceable at will. When the problem occurs, it is very noticeable. The vehicle will hesitate and not accelerate when pushing on the gas pedal, and then all of a sudden jump forward unexpectedly. The dealership has examined it after the transmission was rebuilt, and states that it is operating normally, but we were unable to duplicate the problem at that time. The next day, it happened again while driving on the highway when merging into traffic. Pressed on the gas pedal, but the car did not accelerate as expected (long hesitation), and then the transmission decided to change gears, and experienced hard shifts to the point the whole car jerks abruptly (this was NOT because of extreme pressing of the gas pedal). Just normal pressure on the gas pedal, and it will randomly decide how it will shift.
Corrective Action:
The 10R80 transmission, even after rebuilt by the dealership continues to shift in unexpected ways (hard shifts, not picking the right gear, hesitation under acceleration). It doesn't happen all the time, and isn't reproduceable at will. When the problem occurs, it is very noticeable. The vehicle will hesitate and not accelerate when pushing on the gas pedal, and then all of a sudden jump forward unexpectedly. The dealership has examined it after the transmission was rebuilt, and states that it is operating normally, but we were unable to duplicate the problem at that time. The next day, it happened again while driving on the highway when merging into traffic. Pressed on the gas pedal, but the car did not accelerate as expected (long hesitation), and then the transmission decided to change gears, and experienced hard shifts to the point the whole car jerks abruptly (this was NOT because of extreme pressing of the gas pedal). Just normal pressure on the gas pedal, and it will randomly decide how it will shift.
Additional Notes:
The 10R80 transmission, even after rebuilt by the dealership continues to shift in unexpected ways (hard shifts, not picking the right gear, hesitation under acceleration). It doesn't happen all the time, and isn't reproduceable at will. When the problem occurs, it is very noticeable. The vehicle will hesitate and not accelerate when pushing on the gas pedal, and then all of a sudden jump forward unexpectedly. The dealership has examined it after the transmission was rebuilt, and states that it is operating normally, but we were unable to duplicate the problem at that time. The next day, it happened again while driving on the highway when merging into traffic. Pressed on the gas pedal, but the car did not accelerate as expected (long hesitation), and then the transmission decided to change gears, and experienced hard shifts to the point the whole car jerks abruptly (this was NOT because of extreme pressing of the gas pedal). Just normal pressure on the gas pedal, and it will randomly decide how it will shift.
Mfg Campaign: 11535034
Recall Date: Jul 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Ford Expedition. The contact stated while driving 80 MPH, the vehicle began to shake forcefully. The contact stated that the check engine warning light was illuminated before the vehicle stalled. The contact was able to park on the side of the roadway, restart the vehicle, and continued driving. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact continued to experience the failure within 24 hours. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the fuel injectors to be replaced. The vehicle was repaired but experienced the failure a third time. The contact stated the catalytic converter, and the transmission warning lights were illuminated. The contact took the vehicle a third time to the local dealer, diagnosed, and it was determined that the catalytic converter and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Ford Expedition. The contact stated while driving 80 MPH, the vehicle began to shake forcefully. The contact stated that the check engine warning light was illuminated before the vehicle stalled. The contact was able to park on the side of the roadway, restart the vehicle, and continued driving. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact continued to experience the failure within 24 hours. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the fuel injectors to be replaced. The vehicle was repaired but experienced the failure a third time. The contact stated the catalytic converter, and the transmission warning lights were illuminated. The contact took the vehicle a third time to the local dealer, diagnosed, and it was determined that the catalytic converter and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Ford Expedition. The contact stated while driving 80 MPH, the vehicle began to shake forcefully. The contact stated that the check engine warning light was illuminated before the vehicle stalled. The contact was able to park on the side of the roadway, restart the vehicle, and continued driving. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact continued to experience the failure within 24 hours. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the fuel injectors to be replaced. The vehicle was repaired but experienced the failure a third time. The contact stated the catalytic converter, and the transmission warning lights were illuminated. The contact took the vehicle a third time to the local dealer, diagnosed, and it was determined that the catalytic converter and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Mfg Campaign: 11529705
Recall Date: Jun 30, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2021 Ford Expedition. The contact stated while driving 80 MPH, the vehicle began to shake forcefully. The contact stated that the check engine warning light was illuminated before the vehicle stalled. The contact was able to park on the side of the roadway, restart the vehicle, and continued driving. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact continued to experience the failure within 24 hours. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the fuel injectors to be replaced. The vehicle was repaired but experienced the failure a third time. The contact stated the catalytic converter, and the transmission warning lights were illuminated. The contact took the vehicle a third time to the local dealer, diagnosed, and it was determined that the catalytic converter and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Ford Expedition. The contact stated while driving 80 MPH, the vehicle began to shake forcefully. The contact stated that the check engine warning light was illuminated before the vehicle stalled. The contact was able to park on the side of the roadway, restart the vehicle, and continued driving. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact continued to experience the failure within 24 hours. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the fuel injectors to be replaced. The vehicle was repaired but experienced the failure a third time. The contact stated the catalytic converter, and the transmission warning lights were illuminated. The contact took the vehicle a third time to the local dealer, diagnosed, and it was determined that the catalytic converter and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Ford Expedition. The contact stated while driving 80 MPH, the vehicle began to shake forcefully. The contact stated that the check engine warning light was illuminated before the vehicle stalled. The contact was able to park on the side of the roadway, restart the vehicle, and continued driving. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact continued to experience the failure within 24 hours. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the fuel injectors to be replaced. The vehicle was repaired but experienced the failure a third time. The contact stated the catalytic converter, and the transmission warning lights were illuminated. The contact took the vehicle a third time to the local dealer, diagnosed, and it was determined that the catalytic converter and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Mfg Campaign: 11529705
Recall Date: Jun 30, 2023
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