Complaints & Recalls
Official Safety Recalls - Important!
45 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Navigator and Expedition vehicles. The front brake lines may contact the engine air cleaner outlet pipe and become damaged, possibly resulting in a brake fluid leak and reduced brake function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S47
Recall Date: May 9, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2023 F-150, Expedition, and Lincoln Navigator vehicles. The front axle pinion may not have been heat-treated, which can cause it to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S07
Recall Date: Feb 24, 2023
Consumer Complaints
58 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.
Corrective Action:
Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.
Additional Notes:
Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.
Mfg Campaign: 11621500
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.
Corrective Action:
Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.
Additional Notes:
Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.
Mfg Campaign: 11621500
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.
Corrective Action:
Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.
Additional Notes:
Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.
Mfg Campaign: 11621500
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On three separate occasions, the car started accelerating by itself while speed control was engaged. Once I noticed, I stepped on the brakes and the speed control was disengaged before any accidents happened.
Corrective Action:
On three separate occasions, the car started accelerating by itself while speed control was engaged. Once I noticed, I stepped on the brakes and the speed control was disengaged before any accidents happened.
Additional Notes:
On three separate occasions, the car started accelerating by itself while speed control was engaged. Once I noticed, I stepped on the brakes and the speed control was disengaged before any accidents happened.
Mfg Campaign: 11617614
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On three separate occasions, the car started accelerating by itself while speed control was engaged. Once I noticed, I stepped on the brakes and the speed control was disengaged before any accidents happened.
Corrective Action:
On three separate occasions, the car started accelerating by itself while speed control was engaged. Once I noticed, I stepped on the brakes and the speed control was disengaged before any accidents happened.
Additional Notes:
On three separate occasions, the car started accelerating by itself while speed control was engaged. Once I noticed, I stepped on the brakes and the speed control was disengaged before any accidents happened.
Mfg Campaign: 11617614
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Ford Expedition. The contact stated while driving at an undisclosed speed, the contact noticed a hard shift from the transmission. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that previously, in April 2024, the vehicle experienced the same failure. The vehicle was taken to the dealer and the repair was completed under Technical Service Bulletin: 24-2100. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under new Technical Service Bulletin: 24-2254. The contact was informed that the VIN was not associated with Technical Service Bulletin. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 18,818.
Corrective Action:
The contact owns a 2023 Ford Expedition. The contact stated while driving at an undisclosed speed, the contact noticed a hard shift from the transmission. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that previously, in April 2024, the vehicle experienced the same failure. The vehicle was taken to the dealer and the repair was completed under Technical Service Bulletin: 24-2100. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under new Technical Service Bulletin: 24-2254. The contact was informed that the VIN was not associated with Technical Service Bulletin. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 18,818.
Additional Notes:
The contact owns a 2023 Ford Expedition. The contact stated while driving at an undisclosed speed, the contact noticed a hard shift from the transmission. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that previously, in April 2024, the vehicle experienced the same failure. The vehicle was taken to the dealer and the repair was completed under Technical Service Bulletin: 24-2100. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under new Technical Service Bulletin: 24-2254. The contact was informed that the VIN was not associated with Technical Service Bulletin. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 18,818.
Mfg Campaign: 11615968
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.
Corrective Action:
Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.
Additional Notes:
Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.
Mfg Campaign: 11612392
Recall Date: Sep 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.
Corrective Action:
Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.
Additional Notes:
Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.
Mfg Campaign: 11612392
Recall Date: Sep 3, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.
Corrective Action:
Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.
Additional Notes:
Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.
Mfg Campaign: 11612392
Recall Date: Sep 3, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving down the road. There were no other vehicles around me. I then heard, what sounded like someone shooting a gun from the middle row up through the sunroof. It was the most insanely loud noise, i had ever heard coming from a vehicle. I pulled over and realized that the sunroof had exploded. The glass was shattered and was protruding up. The glass then shattered, sending shards of glass to the interior of the vehicle over my son, elderly mother and myself. We were all so frightened.
Corrective Action:
I was driving down the road. There were no other vehicles around me. I then heard, what sounded like someone shooting a gun from the middle row up through the sunroof. It was the most insanely loud noise, i had ever heard coming from a vehicle. I pulled over and realized that the sunroof had exploded. The glass was shattered and was protruding up. The glass then shattered, sending shards of glass to the interior of the vehicle over my son, elderly mother and myself. We were all so frightened.
Additional Notes:
I was driving down the road. There were no other vehicles around me. I then heard, what sounded like someone shooting a gun from the middle row up through the sunroof. It was the most insanely loud noise, i had ever heard coming from a vehicle. I pulled over and realized that the sunroof had exploded. The glass was shattered and was protruding up. The glass then shattered, sending shards of glass to the interior of the vehicle over my son, elderly mother and myself. We were all so frightened.
Mfg Campaign: 11604555
Recall Date: Jul 25, 2024
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
I was driving down the road. There were no other vehicles around me. I then heard, what sounded like someone shooting a gun from the middle row up through the sunroof. It was the most insanely loud noise, i had ever heard coming from a vehicle. I pulled over and realized that the sunroof had exploded. The glass was shattered and was protruding up. The glass then shattered, sending shards of glass to the interior of the vehicle over my son, elderly mother and myself. We were all so frightened.
Corrective Action:
I was driving down the road. There were no other vehicles around me. I then heard, what sounded like someone shooting a gun from the middle row up through the sunroof. It was the most insanely loud noise, i had ever heard coming from a vehicle. I pulled over and realized that the sunroof had exploded. The glass was shattered and was protruding up. The glass then shattered, sending shards of glass to the interior of the vehicle over my son, elderly mother and myself. We were all so frightened.
Additional Notes:
I was driving down the road. There were no other vehicles around me. I then heard, what sounded like someone shooting a gun from the middle row up through the sunroof. It was the most insanely loud noise, i had ever heard coming from a vehicle. I pulled over and realized that the sunroof had exploded. The glass was shattered and was protruding up. The glass then shattered, sending shards of glass to the interior of the vehicle over my son, elderly mother and myself. We were all so frightened.
Mfg Campaign: 11604555
Recall Date: Jul 25, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Third row seat belt buckle warped and damaged. My child’s car seat was installed for normal cleaning and upon inspection was obviously warped compromising the safety of a small child. No warning lights on the dash indicated a seatbelt failure.
Corrective Action:
Third row seat belt buckle warped and damaged. My child’s car seat was installed for normal cleaning and upon inspection was obviously warped compromising the safety of a small child. No warning lights on the dash indicated a seatbelt failure.
Additional Notes:
Third row seat belt buckle warped and damaged. My child’s car seat was installed for normal cleaning and upon inspection was obviously warped compromising the safety of a small child. No warning lights on the dash indicated a seatbelt failure.
Mfg Campaign: 11604160
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On warm days, while running the AC, the entire HVAC system shuts down and stops blowing air out of any vents at all. This occurs weather the vehicle is driving or stationary. Making it especially dangerous when the windshield begins fogging up during rainy or humid weather and unable to defog it. Similar reports online suggest the evaporator is freezing up completely and blocking all airflow
Corrective Action:
On warm days, while running the AC, the entire HVAC system shuts down and stops blowing air out of any vents at all. This occurs weather the vehicle is driving or stationary. Making it especially dangerous when the windshield begins fogging up during rainy or humid weather and unable to defog it. Similar reports online suggest the evaporator is freezing up completely and blocking all airflow
Additional Notes:
On warm days, while running the AC, the entire HVAC system shuts down and stops blowing air out of any vents at all. This occurs weather the vehicle is driving or stationary. Making it especially dangerous when the windshield begins fogging up during rainy or humid weather and unable to defog it. Similar reports online suggest the evaporator is freezing up completely and blocking all airflow
Mfg Campaign: 11593404
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I bought a 2023 FORD EXPEDITION MAX LIMITED for business purposes as a livery vehicle. I drive about 5000 miles a month. Problem 1: From the day I bought this vehicle from ford dealer in GJOVIK FORD in PLANO IL I hear kicks and clunks under my feet (most likely faulty transmission). The kicks and clunks happen when I'm about to come to a stop or when starting from a stop. Sometimes when turning. Its always when I let go of the gas or give it gas. It sounds like I'm driving a 10 year old car. Problem 2: After I did my first oil change I had driven about 2500 miles when the cars engine light came on and I take it to the dealer and they found that the engine oil was too low. They did an oil consumption test and the test shows 1 quart of oil lost for every 1500 miles driven. They find no oil leaks. I'm using full synthetic oil from the dealer. This is unreasonable. Problem 3: The car smells some sort exhaust fumes in the vehicle when I drive for about 30 minutes or more. The first few thousands miles the car would smell a little fumes here and there but now its more constant the longer you drive it. I paid close to $80k for this vehicle. The least I expect is for the car to operate normal. Ford has cheated me out alot of money as I have not received what I have paid for and I am not enjoying it at all. The vehicle currently has 18K miles in it. All symptoms have been present from the day I bought it. I do not know who to contact but this is not fair!
Corrective Action:
I bought a 2023 FORD EXPEDITION MAX LIMITED for business purposes as a livery vehicle. I drive about 5000 miles a month. Problem 1: From the day I bought this vehicle from ford dealer in GJOVIK FORD in PLANO IL I hear kicks and clunks under my feet (most likely faulty transmission). The kicks and clunks happen when I'm about to come to a stop or when starting from a stop. Sometimes when turning. Its always when I let go of the gas or give it gas. It sounds like I'm driving a 10 year old car. Problem 2: After I did my first oil change I had driven about 2500 miles when the cars engine light came on and I take it to the dealer and they found that the engine oil was too low. They did an oil consumption test and the test shows 1 quart of oil lost for every 1500 miles driven. They find no oil leaks. I'm using full synthetic oil from the dealer. This is unreasonable. Problem 3: The car smells some sort exhaust fumes in the vehicle when I drive for about 30 minutes or more. The first few thousands miles the car would smell a little fumes here and there but now its more constant the longer you drive it. I paid close to $80k for this vehicle. The least I expect is for the car to operate normal. Ford has cheated me out alot of money as I have not received what I have paid for and I am not enjoying it at all. The vehicle currently has 18K miles in it. All symptoms have been present from the day I bought it. I do not know who to contact but this is not fair!
Additional Notes:
I bought a 2023 FORD EXPEDITION MAX LIMITED for business purposes as a livery vehicle. I drive about 5000 miles a month. Problem 1: From the day I bought this vehicle from ford dealer in GJOVIK FORD in PLANO IL I hear kicks and clunks under my feet (most likely faulty transmission). The kicks and clunks happen when I'm about to come to a stop or when starting from a stop. Sometimes when turning. Its always when I let go of the gas or give it gas. It sounds like I'm driving a 10 year old car. Problem 2: After I did my first oil change I had driven about 2500 miles when the cars engine light came on and I take it to the dealer and they found that the engine oil was too low. They did an oil consumption test and the test shows 1 quart of oil lost for every 1500 miles driven. They find no oil leaks. I'm using full synthetic oil from the dealer. This is unreasonable. Problem 3: The car smells some sort exhaust fumes in the vehicle when I drive for about 30 minutes or more. The first few thousands miles the car would smell a little fumes here and there but now its more constant the longer you drive it. I paid close to $80k for this vehicle. The least I expect is for the car to operate normal. Ford has cheated me out alot of money as I have not received what I have paid for and I am not enjoying it at all. The vehicle currently has 18K miles in it. All symptoms have been present from the day I bought it. I do not know who to contact but this is not fair!
Mfg Campaign: 11592441
Recall Date: Jun 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I bought a 2023 FORD EXPEDITION MAX LIMITED for business purposes as a livery vehicle. I drive about 5000 miles a month. Problem 1: From the day I bought this vehicle from ford dealer in GJOVIK FORD in PLANO IL I hear kicks and clunks under my feet (most likely faulty transmission). The kicks and clunks happen when I'm about to come to a stop or when starting from a stop. Sometimes when turning. Its always when I let go of the gas or give it gas. It sounds like I'm driving a 10 year old car. Problem 2: After I did my first oil change I had driven about 2500 miles when the cars engine light came on and I take it to the dealer and they found that the engine oil was too low. They did an oil consumption test and the test shows 1 quart of oil lost for every 1500 miles driven. They find no oil leaks. I'm using full synthetic oil from the dealer. This is unreasonable. Problem 3: The car smells some sort exhaust fumes in the vehicle when I drive for about 30 minutes or more. The first few thousands miles the car would smell a little fumes here and there but now its more constant the longer you drive it. I paid close to $80k for this vehicle. The least I expect is for the car to operate normal. Ford has cheated me out alot of money as I have not received what I have paid for and I am not enjoying it at all. The vehicle currently has 18K miles in it. All symptoms have been present from the day I bought it. I do not know who to contact but this is not fair!
Corrective Action:
I bought a 2023 FORD EXPEDITION MAX LIMITED for business purposes as a livery vehicle. I drive about 5000 miles a month. Problem 1: From the day I bought this vehicle from ford dealer in GJOVIK FORD in PLANO IL I hear kicks and clunks under my feet (most likely faulty transmission). The kicks and clunks happen when I'm about to come to a stop or when starting from a stop. Sometimes when turning. Its always when I let go of the gas or give it gas. It sounds like I'm driving a 10 year old car. Problem 2: After I did my first oil change I had driven about 2500 miles when the cars engine light came on and I take it to the dealer and they found that the engine oil was too low. They did an oil consumption test and the test shows 1 quart of oil lost for every 1500 miles driven. They find no oil leaks. I'm using full synthetic oil from the dealer. This is unreasonable. Problem 3: The car smells some sort exhaust fumes in the vehicle when I drive for about 30 minutes or more. The first few thousands miles the car would smell a little fumes here and there but now its more constant the longer you drive it. I paid close to $80k for this vehicle. The least I expect is for the car to operate normal. Ford has cheated me out alot of money as I have not received what I have paid for and I am not enjoying it at all. The vehicle currently has 18K miles in it. All symptoms have been present from the day I bought it. I do not know who to contact but this is not fair!
Additional Notes:
I bought a 2023 FORD EXPEDITION MAX LIMITED for business purposes as a livery vehicle. I drive about 5000 miles a month. Problem 1: From the day I bought this vehicle from ford dealer in GJOVIK FORD in PLANO IL I hear kicks and clunks under my feet (most likely faulty transmission). The kicks and clunks happen when I'm about to come to a stop or when starting from a stop. Sometimes when turning. Its always when I let go of the gas or give it gas. It sounds like I'm driving a 10 year old car. Problem 2: After I did my first oil change I had driven about 2500 miles when the cars engine light came on and I take it to the dealer and they found that the engine oil was too low. They did an oil consumption test and the test shows 1 quart of oil lost for every 1500 miles driven. They find no oil leaks. I'm using full synthetic oil from the dealer. This is unreasonable. Problem 3: The car smells some sort exhaust fumes in the vehicle when I drive for about 30 minutes or more. The first few thousands miles the car would smell a little fumes here and there but now its more constant the longer you drive it. I paid close to $80k for this vehicle. The least I expect is for the car to operate normal. Ford has cheated me out alot of money as I have not received what I have paid for and I am not enjoying it at all. The vehicle currently has 18K miles in it. All symptoms have been present from the day I bought it. I do not know who to contact but this is not fair!
Mfg Campaign: 11592441
Recall Date: Jun 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Ford Expedition. The contact stated while driving approximately 62 MPH and towing a motorhome, the "Exceeded Speed Distance Conditions" message was displayed. The vehicle was taken to a local dealer where the transmission fluid was inspected but no failure was found. The contact was advised to monitor any abnormal noises; however, no suspected transmission failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.
Corrective Action:
The contact owns a 2023 Ford Expedition. The contact stated while driving approximately 62 MPH and towing a motorhome, the "Exceeded Speed Distance Conditions" message was displayed. The vehicle was taken to a local dealer where the transmission fluid was inspected but no failure was found. The contact was advised to monitor any abnormal noises; however, no suspected transmission failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.
Additional Notes:
The contact owns a 2023 Ford Expedition. The contact stated while driving approximately 62 MPH and towing a motorhome, the "Exceeded Speed Distance Conditions" message was displayed. The vehicle was taken to a local dealer where the transmission fluid was inspected but no failure was found. The contact was advised to monitor any abnormal noises; however, no suspected transmission failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.
Mfg Campaign: 11589902
Recall Date: May 21, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have taken the Expedition to the dealer for 2 issues: 1) the truck release didn't work correctly when you unlatch. However, Finally there was an update a year later to fix it.2) The infotainment 15 inch touchscreen is not dependable 3 out of 7 days, roughly. When turning it on, it doesn't go on and you have to try to back up this monster without a camera. I nearly killed a small child walking in front of the mother as he wasn't tall enough to be seen on the side mirrors or rear view. She hit the truck for me to slam on breaks. When driving on highway, it suddenly blacked out and rebooted. It will always eventually reboot, if dark, upon starting truck. When I brought it in for service mentioned above, the gentleman said "we couldn't make the trunk replicate what you were talking about and didn't want to wear down the battery. As for the touchscreen, it needed an update." Funny. no updates mentioned on Ford's site. I live in Scottsdale , AZ where our temps can get as high as 120 degrees. Everyone will tell you to not leave your phone or iPad in a hot car in our summer as the battery life will be shortened, display dims or goes black, cameras can be disabled and with some apps or features, performance is reduced with lower frame rates or increased processing times. SO.....couldn't this conceivably happen with the touchscreen on the Expedition? Also, the sign on the dash stated the other day, "no key recognized." The key was in my purse and then in my hand and I still could't start the car. I had to open the driver door and close to "reboot" and then it worked! Please help. I have read on different sites that this is common with other owners who live in hot climate. Thanks.
Corrective Action:
I have taken the Expedition to the dealer for 2 issues: 1) the truck release didn't work correctly when you unlatch. However, Finally there was an update a year later to fix it.2) The infotainment 15 inch touchscreen is not dependable 3 out of 7 days, roughly. When turning it on, it doesn't go on and you have to try to back up this monster without a camera. I nearly killed a small child walking in front of the mother as he wasn't tall enough to be seen on the side mirrors or rear view. She hit the truck for me to slam on breaks. When driving on highway, it suddenly blacked out and rebooted. It will always eventually reboot, if dark, upon starting truck. When I brought it in for service mentioned above, the gentleman said "we couldn't make the trunk replicate what you were talking about and didn't want to wear down the battery. As for the touchscreen, it needed an update." Funny. no updates mentioned on Ford's site. I live in Scottsdale , AZ where our temps can get as high as 120 degrees. Everyone will tell you to not leave your phone or iPad in a hot car in our summer as the battery life will be shortened, display dims or goes black, cameras can be disabled and with some apps or features, performance is reduced with lower frame rates or increased processing times. SO.....couldn't this conceivably happen with the touchscreen on the Expedition? Also, the sign on the dash stated the other day, "no key recognized." The key was in my purse and then in my hand and I still could't start the car. I had to open the driver door and close to "reboot" and then it worked! Please help. I have read on different sites that this is common with other owners who live in hot climate. Thanks.
Additional Notes:
I have taken the Expedition to the dealer for 2 issues: 1) the truck release didn't work correctly when you unlatch. However, Finally there was an update a year later to fix it.2) The infotainment 15 inch touchscreen is not dependable 3 out of 7 days, roughly. When turning it on, it doesn't go on and you have to try to back up this monster without a camera. I nearly killed a small child walking in front of the mother as he wasn't tall enough to be seen on the side mirrors or rear view. She hit the truck for me to slam on breaks. When driving on highway, it suddenly blacked out and rebooted. It will always eventually reboot, if dark, upon starting truck. When I brought it in for service mentioned above, the gentleman said "we couldn't make the trunk replicate what you were talking about and didn't want to wear down the battery. As for the touchscreen, it needed an update." Funny. no updates mentioned on Ford's site. I live in Scottsdale , AZ where our temps can get as high as 120 degrees. Everyone will tell you to not leave your phone or iPad in a hot car in our summer as the battery life will be shortened, display dims or goes black, cameras can be disabled and with some apps or features, performance is reduced with lower frame rates or increased processing times. SO.....couldn't this conceivably happen with the touchscreen on the Expedition? Also, the sign on the dash stated the other day, "no key recognized." The key was in my purse and then in my hand and I still could't start the car. I had to open the driver door and close to "reboot" and then it worked! Please help. I have read on different sites that this is common with other owners who live in hot climate. Thanks.
Mfg Campaign: 11589372
Recall Date: May 17, 2024
Ford Motor Company
Defect Description:
STRUCTURE:INTERIOR PANELS:DASHBOARD
Potential Consequences:
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Corrective Action:
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Additional Notes:
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Mfg Campaign: 11585239
Recall Date: Apr 25, 2024
Ford Motor Company
Defect Description:
LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
Potential Consequences:
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Corrective Action:
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Additional Notes:
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Mfg Campaign: 11585239
Recall Date: Apr 25, 2024
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Corrective Action:
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Additional Notes:
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Mfg Campaign: 11585239
Recall Date: Apr 25, 2024
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