Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Navigator and Expedition vehicles. The front brake lines may contact the engine air cleaner outlet pipe and become damaged, possibly resulting in a brake fluid leak and reduced brake function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S47
Recall Date: May 9, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024-2025 F-150, Expedition, and 2024 Lincoln Navigator vehicles equipped with 3.5L GTDI engines. The engine may have a misaligned engine cup plug, which can result in a rapid oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S30
Recall Date: Mar 31, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024-2025 F-150, 2024 Expedition and 2024 Lincoln Navigator vehicles equipped with a 3.5L GTDI engine. The engines may have a misaligned engine cup plug, which can result in a rapid oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S70
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Consumer Complaints
54 ComplaintsFord Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The differential came apart while my family and I were traveling on the highway out of town. This cause the vehicle to start violently jolting and wheels locked up. The vehicle began to skid across the center line into on coming traffic, we were almost hit head on and from behind due to this. My husband couldn’t get the vehicle to move, it was making a grinding and screeching noise. Finally, he got it into 4x4 mode and was able to move the vehicle to the shoulder of the road. This was a very traumatic and terrifying experience for my whole family, we literally thought we were doing to die. Not to mention, there was no indication or warning that notified us on the dashboard. Since we were 100 miles from home, I had to have my vehicle towed, partially at my expense to the closest Ford dealership in California, which was still 40 miles from my home. The service department confirmed it was the differential, it took almost two weeks to get the part and to fix it. Since, my vehicle was practically brand new and only had 2000 miles on it, the repair was covered under warranty. I contacted Ford customer service and notified them of what happened. I requested them to buy back the vehicle, however they declined. Now I am stuck with a brand new $75,000 vehicle with only 2150 miles on it, that I do not feel safe driving my family in. If one major issue has already happened, then the probability of something else major happening is pretty good. I’m extremely disappointed in Ford for not standing by their vehicles.
Corrective Action:
The differential came apart while my family and I were traveling on the highway out of town. This cause the vehicle to start violently jolting and wheels locked up. The vehicle began to skid across the center line into on coming traffic, we were almost hit head on and from behind due to this. My husband couldn’t get the vehicle to move, it was making a grinding and screeching noise. Finally, he got it into 4x4 mode and was able to move the vehicle to the shoulder of the road. This was a very traumatic and terrifying experience for my whole family, we literally thought we were doing to die. Not to mention, there was no indication or warning that notified us on the dashboard. Since we were 100 miles from home, I had to have my vehicle towed, partially at my expense to the closest Ford dealership in California, which was still 40 miles from my home. The service department confirmed it was the differential, it took almost two weeks to get the part and to fix it. Since, my vehicle was practically brand new and only had 2000 miles on it, the repair was covered under warranty. I contacted Ford customer service and notified them of what happened. I requested them to buy back the vehicle, however they declined. Now I am stuck with a brand new $75,000 vehicle with only 2150 miles on it, that I do not feel safe driving my family in. If one major issue has already happened, then the probability of something else major happening is pretty good. I’m extremely disappointed in Ford for not standing by their vehicles.
Additional Notes:
The differential came apart while my family and I were traveling on the highway out of town. This cause the vehicle to start violently jolting and wheels locked up. The vehicle began to skid across the center line into on coming traffic, we were almost hit head on and from behind due to this. My husband couldn’t get the vehicle to move, it was making a grinding and screeching noise. Finally, he got it into 4x4 mode and was able to move the vehicle to the shoulder of the road. This was a very traumatic and terrifying experience for my whole family, we literally thought we were doing to die. Not to mention, there was no indication or warning that notified us on the dashboard. Since we were 100 miles from home, I had to have my vehicle towed, partially at my expense to the closest Ford dealership in California, which was still 40 miles from my home. The service department confirmed it was the differential, it took almost two weeks to get the part and to fix it. Since, my vehicle was practically brand new and only had 2000 miles on it, the repair was covered under warranty. I contacted Ford customer service and notified them of what happened. I requested them to buy back the vehicle, however they declined. Now I am stuck with a brand new $75,000 vehicle with only 2150 miles on it, that I do not feel safe driving my family in. If one major issue has already happened, then the probability of something else major happening is pretty good. I’m extremely disappointed in Ford for not standing by their vehicles.
Mfg Campaign: 11666211
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Components: Engine & Power Train Safety Risk: Momentary loss of power Problem has not been reproduced by dealer or independent service center. Vehicle has been inspected by Ford Dealer Joe Cooper Ford in Oklahoma City, OK There were/are no warning lamps, messages or other symptoms of the problem that appear prior to the failure. This has happened 6 or 7 times since vehicle was purchased in October 2024 : Accelerating from stop with Auto Start/Stop either on or off and reach between 35 - 40 mph. Vehicle suddenly dies but immediately started back up like nothing ever happened. Joe Cooper Ford reinstalled the latest update on 4/29/2025 and thought this would fix the problem. [XXX] - Accelerated from start. Auto Start/Stop is on. Reached 38 mph-engine suddenly died then immediately restarted. Drive selector blinking red on console in D. Could rev engine but seemed transmission was in N. Switched drive selector to N, the back to D and resumed as normal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Corrective Action:
Components: Engine & Power Train Safety Risk: Momentary loss of power Problem has not been reproduced by dealer or independent service center. Vehicle has been inspected by Ford Dealer Joe Cooper Ford in Oklahoma City, OK There were/are no warning lamps, messages or other symptoms of the problem that appear prior to the failure. This has happened 6 or 7 times since vehicle was purchased in October 2024 : Accelerating from stop with Auto Start/Stop either on or off and reach between 35 - 40 mph. Vehicle suddenly dies but immediately started back up like nothing ever happened. Joe Cooper Ford reinstalled the latest update on 4/29/2025 and thought this would fix the problem. [XXX] - Accelerated from start. Auto Start/Stop is on. Reached 38 mph-engine suddenly died then immediately restarted. Drive selector blinking red on console in D. Could rev engine but seemed transmission was in N. Switched drive selector to N, the back to D and resumed as normal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Additional Notes:
Components: Engine & Power Train Safety Risk: Momentary loss of power Problem has not been reproduced by dealer or independent service center. Vehicle has been inspected by Ford Dealer Joe Cooper Ford in Oklahoma City, OK There were/are no warning lamps, messages or other symptoms of the problem that appear prior to the failure. This has happened 6 or 7 times since vehicle was purchased in October 2024 : Accelerating from stop with Auto Start/Stop either on or off and reach between 35 - 40 mph. Vehicle suddenly dies but immediately started back up like nothing ever happened. Joe Cooper Ford reinstalled the latest update on 4/29/2025 and thought this would fix the problem. [XXX] - Accelerated from start. Auto Start/Stop is on. Reached 38 mph-engine suddenly died then immediately restarted. Drive selector blinking red on console in D. Could rev engine but seemed transmission was in N. Switched drive selector to N, the back to D and resumed as normal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Mfg Campaign: 11663012
Recall Date: May 25, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Components: Engine & Power Train Safety Risk: Momentary loss of power Problem has not been reproduced by dealer or independent service center. Vehicle has been inspected by Ford Dealer Joe Cooper Ford in Oklahoma City, OK There were/are no warning lamps, messages or other symptoms of the problem that appear prior to the failure. This has happened 6 or 7 times since vehicle was purchased in October 2024 : Accelerating from stop with Auto Start/Stop either on or off and reach between 35 - 40 mph. Vehicle suddenly dies but immediately started back up like nothing ever happened. Joe Cooper Ford reinstalled the latest update on 4/29/2025 and thought this would fix the problem. [XXX] - Accelerated from start. Auto Start/Stop is on. Reached 38 mph-engine suddenly died then immediately restarted. Drive selector blinking red on console in D. Could rev engine but seemed transmission was in N. Switched drive selector to N, the back to D and resumed as normal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Corrective Action:
Components: Engine & Power Train Safety Risk: Momentary loss of power Problem has not been reproduced by dealer or independent service center. Vehicle has been inspected by Ford Dealer Joe Cooper Ford in Oklahoma City, OK There were/are no warning lamps, messages or other symptoms of the problem that appear prior to the failure. This has happened 6 or 7 times since vehicle was purchased in October 2024 : Accelerating from stop with Auto Start/Stop either on or off and reach between 35 - 40 mph. Vehicle suddenly dies but immediately started back up like nothing ever happened. Joe Cooper Ford reinstalled the latest update on 4/29/2025 and thought this would fix the problem. [XXX] - Accelerated from start. Auto Start/Stop is on. Reached 38 mph-engine suddenly died then immediately restarted. Drive selector blinking red on console in D. Could rev engine but seemed transmission was in N. Switched drive selector to N, the back to D and resumed as normal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Additional Notes:
Components: Engine & Power Train Safety Risk: Momentary loss of power Problem has not been reproduced by dealer or independent service center. Vehicle has been inspected by Ford Dealer Joe Cooper Ford in Oklahoma City, OK There were/are no warning lamps, messages or other symptoms of the problem that appear prior to the failure. This has happened 6 or 7 times since vehicle was purchased in October 2024 : Accelerating from stop with Auto Start/Stop either on or off and reach between 35 - 40 mph. Vehicle suddenly dies but immediately started back up like nothing ever happened. Joe Cooper Ford reinstalled the latest update on 4/29/2025 and thought this would fix the problem. [XXX] - Accelerated from start. Auto Start/Stop is on. Reached 38 mph-engine suddenly died then immediately restarted. Drive selector blinking red on console in D. Could rev engine but seemed transmission was in N. Switched drive selector to N, the back to D and resumed as normal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Mfg Campaign: 11663012
Recall Date: May 25, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
We are driving cross country. Three times the adaptive cruise control has accelerated and showed a new speed going as much as from 74 mph to 107 the third time. The second it went 75 to 88. I can’t remember the first but I know we had a sudden acceleration and quickly disengaged as we did all three sessions. Now we are finishing our trip to our summer home in Maryland without engaging because we don’t trust the system.
Corrective Action:
We are driving cross country. Three times the adaptive cruise control has accelerated and showed a new speed going as much as from 74 mph to 107 the third time. The second it went 75 to 88. I can’t remember the first but I know we had a sudden acceleration and quickly disengaged as we did all three sessions. Now we are finishing our trip to our summer home in Maryland without engaging because we don’t trust the system.
Additional Notes:
We are driving cross country. Three times the adaptive cruise control has accelerated and showed a new speed going as much as from 74 mph to 107 the third time. The second it went 75 to 88. I can’t remember the first but I know we had a sudden acceleration and quickly disengaged as we did all three sessions. Now we are finishing our trip to our summer home in Maryland without engaging because we don’t trust the system.
Mfg Campaign: 11659340
Recall Date: May 6, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
We are driving cross country. Three times the adaptive cruise control has accelerated and showed a new speed going as much as from 74 mph to 107 the third time. The second it went 75 to 88. I can’t remember the first but I know we had a sudden acceleration and quickly disengaged as we did all three sessions. Now we are finishing our trip to our summer home in Maryland without engaging because we don’t trust the system.
Corrective Action:
We are driving cross country. Three times the adaptive cruise control has accelerated and showed a new speed going as much as from 74 mph to 107 the third time. The second it went 75 to 88. I can’t remember the first but I know we had a sudden acceleration and quickly disengaged as we did all three sessions. Now we are finishing our trip to our summer home in Maryland without engaging because we don’t trust the system.
Additional Notes:
We are driving cross country. Three times the adaptive cruise control has accelerated and showed a new speed going as much as from 74 mph to 107 the third time. The second it went 75 to 88. I can’t remember the first but I know we had a sudden acceleration and quickly disengaged as we did all three sessions. Now we are finishing our trip to our summer home in Maryland without engaging because we don’t trust the system.
Mfg Campaign: 11659340
Recall Date: May 6, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
At 715 miles on the odometer, the driver's side rear axle became detached from the wheel hub bearing, causing a loss of power while driving. Dealer states this was a manufacturing defect as the axle retaining bolt was cross-threaded and not properly seated.
Corrective Action:
At 715 miles on the odometer, the driver's side rear axle became detached from the wheel hub bearing, causing a loss of power while driving. Dealer states this was a manufacturing defect as the axle retaining bolt was cross-threaded and not properly seated.
Additional Notes:
At 715 miles on the odometer, the driver's side rear axle became detached from the wheel hub bearing, causing a loss of power while driving. Dealer states this was a manufacturing defect as the axle retaining bolt was cross-threaded and not properly seated.
Mfg Campaign: 11653837
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While using the adaptive cruise control, the speed of the vehicle rapids accelerates. If set to any speed less than 50, the vehicle speeds up to 56mph. If set to any speed greater than 56 but less than 86 mph, the speed of the vehicle accelerates to 86 mph. I have tested this issue over and over. I haven't talked to the dealership yet, but plan to today. Very scary to have the vehicle accelerate for no reason and for no driver input. The acceleration is fairly abrupt. The speed does not decline only speeds up.
Corrective Action:
While using the adaptive cruise control, the speed of the vehicle rapids accelerates. If set to any speed less than 50, the vehicle speeds up to 56mph. If set to any speed greater than 56 but less than 86 mph, the speed of the vehicle accelerates to 86 mph. I have tested this issue over and over. I haven't talked to the dealership yet, but plan to today. Very scary to have the vehicle accelerate for no reason and for no driver input. The acceleration is fairly abrupt. The speed does not decline only speeds up.
Additional Notes:
While using the adaptive cruise control, the speed of the vehicle rapids accelerates. If set to any speed less than 50, the vehicle speeds up to 56mph. If set to any speed greater than 56 but less than 86 mph, the speed of the vehicle accelerates to 86 mph. I have tested this issue over and over. I haven't talked to the dealership yet, but plan to today. Very scary to have the vehicle accelerate for no reason and for no driver input. The acceleration is fairly abrupt. The speed does not decline only speeds up.
Mfg Campaign: 11653440
Recall Date: Apr 8, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While using the adaptive cruise control, the speed of the vehicle rapids accelerates. If set to any speed less than 50, the vehicle speeds up to 56mph. If set to any speed greater than 56 but less than 86 mph, the speed of the vehicle accelerates to 86 mph. I have tested this issue over and over. I haven't talked to the dealership yet, but plan to today. Very scary to have the vehicle accelerate for no reason and for no driver input. The acceleration is fairly abrupt. The speed does not decline only speeds up.
Corrective Action:
While using the adaptive cruise control, the speed of the vehicle rapids accelerates. If set to any speed less than 50, the vehicle speeds up to 56mph. If set to any speed greater than 56 but less than 86 mph, the speed of the vehicle accelerates to 86 mph. I have tested this issue over and over. I haven't talked to the dealership yet, but plan to today. Very scary to have the vehicle accelerate for no reason and for no driver input. The acceleration is fairly abrupt. The speed does not decline only speeds up.
Additional Notes:
While using the adaptive cruise control, the speed of the vehicle rapids accelerates. If set to any speed less than 50, the vehicle speeds up to 56mph. If set to any speed greater than 56 but less than 86 mph, the speed of the vehicle accelerates to 86 mph. I have tested this issue over and over. I haven't talked to the dealership yet, but plan to today. Very scary to have the vehicle accelerate for no reason and for no driver input. The acceleration is fairly abrupt. The speed does not decline only speeds up.
Mfg Campaign: 11653440
Recall Date: Apr 8, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When driving my entire window switch controller unit stopped working on the driver's side. At the time the window was partially down. After research I came to find this has been a common problem with the switch unit in Expeditions, F150s, Explorers. This is a safety issue as you cannot get the window to roll up which allows rain and snow to enter the driver's side door and affect your vision. Also, because the whole switch unit stopped working at once, I can not fold/unfold my side mirrors and I can not adjust them. I have an appointment on April 8th for repair. The switch should be available for inspection with them then. There were no warning lights prior to it stopping working.
Corrective Action:
When driving my entire window switch controller unit stopped working on the driver's side. At the time the window was partially down. After research I came to find this has been a common problem with the switch unit in Expeditions, F150s, Explorers. This is a safety issue as you cannot get the window to roll up which allows rain and snow to enter the driver's side door and affect your vision. Also, because the whole switch unit stopped working at once, I can not fold/unfold my side mirrors and I can not adjust them. I have an appointment on April 8th for repair. The switch should be available for inspection with them then. There were no warning lights prior to it stopping working.
Additional Notes:
When driving my entire window switch controller unit stopped working on the driver's side. At the time the window was partially down. After research I came to find this has been a common problem with the switch unit in Expeditions, F150s, Explorers. This is a safety issue as you cannot get the window to roll up which allows rain and snow to enter the driver's side door and affect your vision. Also, because the whole switch unit stopped working at once, I can not fold/unfold my side mirrors and I can not adjust them. I have an appointment on April 8th for repair. The switch should be available for inspection with them then. There were no warning lights prior to it stopping working.
Mfg Campaign: 11652311
Recall Date: Apr 2, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Purchased this vehicle back in December. Dealaer never disclosed recall information associated with this vehicle. There was a stop sale doc sent out November for affected vehicles. However we were still sold this vehicle. I thought it was federally prohibited to sell a New vehicle which Tallahassee Ford did. They sold me this vehicle with no fix in sight. And now there's a 2nd recall. So not sure what we can do
Corrective Action:
Purchased this vehicle back in December. Dealaer never disclosed recall information associated with this vehicle. There was a stop sale doc sent out November for affected vehicles. However we were still sold this vehicle. I thought it was federally prohibited to sell a New vehicle which Tallahassee Ford did. They sold me this vehicle with no fix in sight. And now there's a 2nd recall. So not sure what we can do
Additional Notes:
Purchased this vehicle back in December. Dealaer never disclosed recall information associated with this vehicle. There was a stop sale doc sent out November for affected vehicles. However we were still sold this vehicle. I thought it was federally prohibited to sell a New vehicle which Tallahassee Ford did. They sold me this vehicle with no fix in sight. And now there's a 2nd recall. So not sure what we can do
Mfg Campaign: 11651796
Recall Date: Mar 31, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I just picked up the vehicle from the dealership where I was told a previous software updated addressed the wipers not working. But once again while driving they will not operate. This is a major safety issue, the vehicle was being driven in the rain...this is a highly dangerous situation that likely affects many if not all 2022-2024 Expeditions, especially with the 15" Sync 4 system and it's APIM module. Reference [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I just picked up the vehicle from the dealership where I was told a previous software updated addressed the wipers not working. But once again while driving they will not operate. This is a major safety issue, the vehicle was being driven in the rain...this is a highly dangerous situation that likely affects many if not all 2022-2024 Expeditions, especially with the 15" Sync 4 system and it's APIM module. Reference [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I just picked up the vehicle from the dealership where I was told a previous software updated addressed the wipers not working. But once again while driving they will not operate. This is a major safety issue, the vehicle was being driven in the rain...this is a highly dangerous situation that likely affects many if not all 2022-2024 Expeditions, especially with the 15" Sync 4 system and it's APIM module. Reference [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11651512
Recall Date: Mar 29, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The wipers will randomly stop working. The washer fluid spray does operate so pressing the button will spray the windshield but the wipers won't operate. Ford dealership has serviced it and said it's due to software problems with the APIM module. There is no fix and that same module is affecting other features which have not worked since I purchased the vehicle. For a year I've been told a software fix is coming.
Corrective Action:
The wipers will randomly stop working. The washer fluid spray does operate so pressing the button will spray the windshield but the wipers won't operate. Ford dealership has serviced it and said it's due to software problems with the APIM module. There is no fix and that same module is affecting other features which have not worked since I purchased the vehicle. For a year I've been told a software fix is coming.
Additional Notes:
The wipers will randomly stop working. The washer fluid spray does operate so pressing the button will spray the windshield but the wipers won't operate. Ford dealership has serviced it and said it's due to software problems with the APIM module. There is no fix and that same module is affecting other features which have not worked since I purchased the vehicle. For a year I've been told a software fix is coming.
Mfg Campaign: 11651060
Recall Date: Mar 27, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 1/7/25, I took my (less than 4 month old) Ford Expedition to Midwest Ford to have the oil changed and to have a rattle in the roof examined. I was told they had time for the oil change, but I'd have to make an appointment for the rattle and they were about 2 weeks out on appointments. In the meantime, I was on a 3 hour road trip, and approximately 10 minutes before arriving at my destination, the sunroof glass shattered. Because it had a rattle, I had the interior cover closed to prevent listening to the loud rattle. Had I not had it closed, that glass would have shattered on myself and my children while driving 60+ mph. This happened on [XXX], at approximately [XXX]. I have photo evidence upon arriving at home and inspecting the damage. My safety and the safety of my children was definitely put at risk. Had the interior not been closed, the explosion/shattering could have easily caused a wreck. When hearing the noise, I ducked, initially thinking something outside the vehicle had exploded. It wasn't until I heard/felt the air coming through that I realized it was the sunroof. I took the vehicle in first thing Monday morning to be examined by Midwest Ford. The service manager informed me that I couldn't prove nothing hit the vehicle so it probably wouldn't be covered. He refused to acknowledge that I had brought it in for a rattle and felt something was not right. His "claim" is that Ford denied the warranty claim because I couldn't prove something didn't hit the glass and cause it to shatter. We were on a 2 lane highway with no vehicles nearby and no outside weather conditions that would have initiated the shatter. No warning messages were present, other than the rattle that was clearly present. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On 1/7/25, I took my (less than 4 month old) Ford Expedition to Midwest Ford to have the oil changed and to have a rattle in the roof examined. I was told they had time for the oil change, but I'd have to make an appointment for the rattle and they were about 2 weeks out on appointments. In the meantime, I was on a 3 hour road trip, and approximately 10 minutes before arriving at my destination, the sunroof glass shattered. Because it had a rattle, I had the interior cover closed to prevent listening to the loud rattle. Had I not had it closed, that glass would have shattered on myself and my children while driving 60+ mph. This happened on [XXX], at approximately [XXX]. I have photo evidence upon arriving at home and inspecting the damage. My safety and the safety of my children was definitely put at risk. Had the interior not been closed, the explosion/shattering could have easily caused a wreck. When hearing the noise, I ducked, initially thinking something outside the vehicle had exploded. It wasn't until I heard/felt the air coming through that I realized it was the sunroof. I took the vehicle in first thing Monday morning to be examined by Midwest Ford. The service manager informed me that I couldn't prove nothing hit the vehicle so it probably wouldn't be covered. He refused to acknowledge that I had brought it in for a rattle and felt something was not right. His "claim" is that Ford denied the warranty claim because I couldn't prove something didn't hit the glass and cause it to shatter. We were on a 2 lane highway with no vehicles nearby and no outside weather conditions that would have initiated the shatter. No warning messages were present, other than the rattle that was clearly present. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On 1/7/25, I took my (less than 4 month old) Ford Expedition to Midwest Ford to have the oil changed and to have a rattle in the roof examined. I was told they had time for the oil change, but I'd have to make an appointment for the rattle and they were about 2 weeks out on appointments. In the meantime, I was on a 3 hour road trip, and approximately 10 minutes before arriving at my destination, the sunroof glass shattered. Because it had a rattle, I had the interior cover closed to prevent listening to the loud rattle. Had I not had it closed, that glass would have shattered on myself and my children while driving 60+ mph. This happened on [XXX], at approximately [XXX]. I have photo evidence upon arriving at home and inspecting the damage. My safety and the safety of my children was definitely put at risk. Had the interior not been closed, the explosion/shattering could have easily caused a wreck. When hearing the noise, I ducked, initially thinking something outside the vehicle had exploded. It wasn't until I heard/felt the air coming through that I realized it was the sunroof. I took the vehicle in first thing Monday morning to be examined by Midwest Ford. The service manager informed me that I couldn't prove nothing hit the vehicle so it probably wouldn't be covered. He refused to acknowledge that I had brought it in for a rattle and felt something was not right. His "claim" is that Ford denied the warranty claim because I couldn't prove something didn't hit the glass and cause it to shatter. We were on a 2 lane highway with no vehicles nearby and no outside weather conditions that would have initiated the shatter. No warning messages were present, other than the rattle that was clearly present. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11650472
Recall Date: Mar 25, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The issue involves the purchase of a 2024 Ford Expedition Max, VIN [XXX] , which purchased on [XXX] from Legacy Ford in Corbin, KY. Since purchasing this vehicle, I have encountered the following persistent issues that substantially impair the use, value, or safety of the vehicle: The vehicle was sold to me seemingly infested with rodents, which ate away much of the internal wiring of the engine compartment. The wiring is manufactured with soy-based sheathing, which is a well-known defect and further known to attract rodents/vermin and as I only possessed the vehicle in question for 3 weeks and 5 days (when first sensor light came on and only drove it 1383 miles (7 weeks total). I have been forced to make an insurance claim for this damage, which I feel was resultant of a manufacturing defect, but due to the inexcusable part delay in obtaining replacement wiring, the rental on my policy ran out. I have requested on several occasions, a VIN swap for a different vehicle and was told that this was not something the dealership could do. Despite these defects not being addressed at the Legacy Ford in Corbin, KY. I believe the wiring damage is too extensive to be adequately and safely repaired and I have been without my vehicle, while still making payments and paying out of pocket for transportation for 3 months now. Alton Blakely Ford of Corbin still has not repaired this clearly defective vehicle and the defects continue to exist. As of this letter, the vehicle's odometer reads 1,396 and I have only had the vehicle available to me for my usage for 3 weeks and 5 days. The vehicle is still in the shop and the only response I receive from them is that they are waiting on the part and they have no ide when it may be available. I have written to Ford Motor company and after many e-mail exchanges, the matter was closed by them with no resolution. Thank you for your attention to this matter. I look forward to your response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Corrective Action:
The issue involves the purchase of a 2024 Ford Expedition Max, VIN [XXX] , which purchased on [XXX] from Legacy Ford in Corbin, KY. Since purchasing this vehicle, I have encountered the following persistent issues that substantially impair the use, value, or safety of the vehicle: The vehicle was sold to me seemingly infested with rodents, which ate away much of the internal wiring of the engine compartment. The wiring is manufactured with soy-based sheathing, which is a well-known defect and further known to attract rodents/vermin and as I only possessed the vehicle in question for 3 weeks and 5 days (when first sensor light came on and only drove it 1383 miles (7 weeks total). I have been forced to make an insurance claim for this damage, which I feel was resultant of a manufacturing defect, but due to the inexcusable part delay in obtaining replacement wiring, the rental on my policy ran out. I have requested on several occasions, a VIN swap for a different vehicle and was told that this was not something the dealership could do. Despite these defects not being addressed at the Legacy Ford in Corbin, KY. I believe the wiring damage is too extensive to be adequately and safely repaired and I have been without my vehicle, while still making payments and paying out of pocket for transportation for 3 months now. Alton Blakely Ford of Corbin still has not repaired this clearly defective vehicle and the defects continue to exist. As of this letter, the vehicle's odometer reads 1,396 and I have only had the vehicle available to me for my usage for 3 weeks and 5 days. The vehicle is still in the shop and the only response I receive from them is that they are waiting on the part and they have no ide when it may be available. I have written to Ford Motor company and after many e-mail exchanges, the matter was closed by them with no resolution. Thank you for your attention to this matter. I look forward to your response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Additional Notes:
The issue involves the purchase of a 2024 Ford Expedition Max, VIN [XXX] , which purchased on [XXX] from Legacy Ford in Corbin, KY. Since purchasing this vehicle, I have encountered the following persistent issues that substantially impair the use, value, or safety of the vehicle: The vehicle was sold to me seemingly infested with rodents, which ate away much of the internal wiring of the engine compartment. The wiring is manufactured with soy-based sheathing, which is a well-known defect and further known to attract rodents/vermin and as I only possessed the vehicle in question for 3 weeks and 5 days (when first sensor light came on and only drove it 1383 miles (7 weeks total). I have been forced to make an insurance claim for this damage, which I feel was resultant of a manufacturing defect, but due to the inexcusable part delay in obtaining replacement wiring, the rental on my policy ran out. I have requested on several occasions, a VIN swap for a different vehicle and was told that this was not something the dealership could do. Despite these defects not being addressed at the Legacy Ford in Corbin, KY. I believe the wiring damage is too extensive to be adequately and safely repaired and I have been without my vehicle, while still making payments and paying out of pocket for transportation for 3 months now. Alton Blakely Ford of Corbin still has not repaired this clearly defective vehicle and the defects continue to exist. As of this letter, the vehicle's odometer reads 1,396 and I have only had the vehicle available to me for my usage for 3 weeks and 5 days. The vehicle is still in the shop and the only response I receive from them is that they are waiting on the part and they have no ide when it may be available. I have written to Ford Motor company and after many e-mail exchanges, the matter was closed by them with no resolution. Thank you for your attention to this matter. I look forward to your response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Mfg Campaign: 11646958
Recall Date: Mar 7, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The rear view camera is so pixelated that you cannot make our images, ESPECIALLY at night. Ford has stated that they have knowledge that "some" "2022-2024 Expedition vehicles equipped with an analog camera and a 12-inch center display screen may exhibit a rear camera image that the customer describes as grainy, fuzzy, or pixelated" Ford claims this may be due to the interaction between the analog camera and the high-definition digital center display screen. They also state to us customers that there is no repair and not to attempt any repairs for this condition because the NHTSA has not released any recall for this KNOWN issue. this is extremely hazardous and negligent.
Corrective Action:
The rear view camera is so pixelated that you cannot make our images, ESPECIALLY at night. Ford has stated that they have knowledge that "some" "2022-2024 Expedition vehicles equipped with an analog camera and a 12-inch center display screen may exhibit a rear camera image that the customer describes as grainy, fuzzy, or pixelated" Ford claims this may be due to the interaction between the analog camera and the high-definition digital center display screen. They also state to us customers that there is no repair and not to attempt any repairs for this condition because the NHTSA has not released any recall for this KNOWN issue. this is extremely hazardous and negligent.
Additional Notes:
The rear view camera is so pixelated that you cannot make our images, ESPECIALLY at night. Ford has stated that they have knowledge that "some" "2022-2024 Expedition vehicles equipped with an analog camera and a 12-inch center display screen may exhibit a rear camera image that the customer describes as grainy, fuzzy, or pixelated" Ford claims this may be due to the interaction between the analog camera and the high-definition digital center display screen. They also state to us customers that there is no repair and not to attempt any repairs for this condition because the NHTSA has not released any recall for this KNOWN issue. this is extremely hazardous and negligent.
Mfg Campaign: 11641932
Recall Date: Feb 11, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE FORD EXPEDITION 2024 , I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.
Corrective Action:
I HAVE FORD EXPEDITION 2024 , I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.
Additional Notes:
I HAVE FORD EXPEDITION 2024 , I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.
Mfg Campaign: 11640774
Recall Date: Feb 5, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE FORD EXPEDITION 2024 , I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.
Corrective Action:
I HAVE FORD EXPEDITION 2024 , I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.
Additional Notes:
I HAVE FORD EXPEDITION 2024 , I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.
Mfg Campaign: 11640774
Recall Date: Feb 5, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
We bought our vehicle brand new 2 days ago. This morning the panoramic sunroof exploded and shattered.
Corrective Action:
We bought our vehicle brand new 2 days ago. This morning the panoramic sunroof exploded and shattered.
Additional Notes:
We bought our vehicle brand new 2 days ago. This morning the panoramic sunroof exploded and shattered.
Mfg Campaign: 11640291
Recall Date: Feb 3, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We bought our vehicle brand new 2 days ago. This morning the panoramic sunroof exploded and shattered.
Corrective Action:
We bought our vehicle brand new 2 days ago. This morning the panoramic sunroof exploded and shattered.
Additional Notes:
We bought our vehicle brand new 2 days ago. This morning the panoramic sunroof exploded and shattered.
Mfg Campaign: 11640291
Recall Date: Feb 3, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I recently purchased this vehicle new from Denny Menholt Ford in Butte, MT. When purchasing I was told they added a third brake light Pulse system as a requirement on all of their vehicles. Just today I learned that per NHTSA rules it is illegal to have any pulsing brake lights on a vehicle. I wanted to make you aware of the practices of this dealership, as they informed me that the Pulse brake light is a mandatory add on and not negotiable.
Corrective Action:
I recently purchased this vehicle new from Denny Menholt Ford in Butte, MT. When purchasing I was told they added a third brake light Pulse system as a requirement on all of their vehicles. Just today I learned that per NHTSA rules it is illegal to have any pulsing brake lights on a vehicle. I wanted to make you aware of the practices of this dealership, as they informed me that the Pulse brake light is a mandatory add on and not negotiable.
Additional Notes:
I recently purchased this vehicle new from Denny Menholt Ford in Butte, MT. When purchasing I was told they added a third brake light Pulse system as a requirement on all of their vehicles. Just today I learned that per NHTSA rules it is illegal to have any pulsing brake lights on a vehicle. I wanted to make you aware of the practices of this dealership, as they informed me that the Pulse brake light is a mandatory add on and not negotiable.
Mfg Campaign: 11639927
Recall Date: Jan 31, 2025
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