Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
CAR SMELLS STRONGLY LIKE NATURAL GAS INSIDE CABIN WHEN DRIVING, AND WHEN SITTING STILL - EYES BURN, THROAT SORE, HEADACHE AFTER DRIVING IT FOR 5 MINS OR MORE.
Corrective Action:
CAR SMELLS STRONGLY LIKE NATURAL GAS INSIDE CABIN WHEN DRIVING, AND WHEN SITTING STILL - EYES BURN, THROAT SORE, HEADACHE AFTER DRIVING IT FOR 5 MINS OR MORE.
Additional Notes:
CAR SMELLS STRONGLY LIKE NATURAL GAS INSIDE CABIN WHEN DRIVING, AND WHEN SITTING STILL - EYES BURN, THROAT SORE, HEADACHE AFTER DRIVING IT FOR 5 MINS OR MORE.
Mfg Campaign: 11055125
Recall Date: Dec 17, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CAR SMELLS STRONGLY LIKE NATURAL GAS INSIDE CABIN WHEN DRIVING, AND WHEN SITTING STILL - EYES BURN, THROAT SORE, HEADACHE AFTER DRIVING IT FOR 5 MINS OR MORE.
Corrective Action:
CAR SMELLS STRONGLY LIKE NATURAL GAS INSIDE CABIN WHEN DRIVING, AND WHEN SITTING STILL - EYES BURN, THROAT SORE, HEADACHE AFTER DRIVING IT FOR 5 MINS OR MORE.
Additional Notes:
CAR SMELLS STRONGLY LIKE NATURAL GAS INSIDE CABIN WHEN DRIVING, AND WHEN SITTING STILL - EYES BURN, THROAT SORE, HEADACHE AFTER DRIVING IT FOR 5 MINS OR MORE.
Mfg Campaign: 11055125
Recall Date: Dec 17, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR SMELLS STRONGLY LIKE NATURAL GAS INSIDE CABIN WHEN DRIVING, AND WHEN SITTING STILL - EYES BURN, THROAT SORE, HEADACHE AFTER DRIVING IT FOR 5 MINS OR MORE.
Corrective Action:
CAR SMELLS STRONGLY LIKE NATURAL GAS INSIDE CABIN WHEN DRIVING, AND WHEN SITTING STILL - EYES BURN, THROAT SORE, HEADACHE AFTER DRIVING IT FOR 5 MINS OR MORE.
Additional Notes:
CAR SMELLS STRONGLY LIKE NATURAL GAS INSIDE CABIN WHEN DRIVING, AND WHEN SITTING STILL - EYES BURN, THROAT SORE, HEADACHE AFTER DRIVING IT FOR 5 MINS OR MORE.
Mfg Campaign: 11055125
Recall Date: Dec 17, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST FUME SMELL, LIKE ROTTEN EGGS CAUSING NAUSEA AND BAD HEADACHES. THIS HAPPENS WHILE DRIVING ON THE ROAD, BOTH HIGHWAY AND CITY STREETS
Corrective Action:
EXHAUST FUME SMELL, LIKE ROTTEN EGGS CAUSING NAUSEA AND BAD HEADACHES. THIS HAPPENS WHILE DRIVING ON THE ROAD, BOTH HIGHWAY AND CITY STREETS
Additional Notes:
EXHAUST FUME SMELL, LIKE ROTTEN EGGS CAUSING NAUSEA AND BAD HEADACHES. THIS HAPPENS WHILE DRIVING ON THE ROAD, BOTH HIGHWAY AND CITY STREETS
Mfg Campaign: 11047642
Recall Date: Nov 20, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST FUMES ARE SOME HOW LEAKING THROUGH THE CABIN. FUMES ARE MOSTLY NOTICED WHEN GETTING ON THE FREEWAY OR HARD ACCELERATION.
Corrective Action:
EXHAUST FUMES ARE SOME HOW LEAKING THROUGH THE CABIN. FUMES ARE MOSTLY NOTICED WHEN GETTING ON THE FREEWAY OR HARD ACCELERATION.
Additional Notes:
EXHAUST FUMES ARE SOME HOW LEAKING THROUGH THE CABIN. FUMES ARE MOSTLY NOTICED WHEN GETTING ON THE FREEWAY OR HARD ACCELERATION.
Mfg Campaign: 11047317
Recall Date: Nov 19, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
POWER TRAIN CONTROL MODULE AND ENGINE CONTROL MODULE FAILED UNDER HIGH SPEED ON A 4 LANE ROAD. WE WERE ALMOST KILLED BY BEING REAR-ENDED TRAFFIC AS VEHICLE CAME TO A COMPLETE STOP, ENGINE OFF, AND COMPLETELY DEAD. NOT ABLE TO STEER OR BRAKE. VEHICLE HAS ONLY 12,854 ACTUAL MILES. PLEASE FIX THIS BEFORE OTHERS ARE KILLED AND/OR MAIMED.
Corrective Action:
POWER TRAIN CONTROL MODULE AND ENGINE CONTROL MODULE FAILED UNDER HIGH SPEED ON A 4 LANE ROAD. WE WERE ALMOST KILLED BY BEING REAR-ENDED TRAFFIC AS VEHICLE CAME TO A COMPLETE STOP, ENGINE OFF, AND COMPLETELY DEAD. NOT ABLE TO STEER OR BRAKE. VEHICLE HAS ONLY 12,854 ACTUAL MILES. PLEASE FIX THIS BEFORE OTHERS ARE KILLED AND/OR MAIMED.
Additional Notes:
POWER TRAIN CONTROL MODULE AND ENGINE CONTROL MODULE FAILED UNDER HIGH SPEED ON A 4 LANE ROAD. WE WERE ALMOST KILLED BY BEING REAR-ENDED TRAFFIC AS VEHICLE CAME TO A COMPLETE STOP, ENGINE OFF, AND COMPLETELY DEAD. NOT ABLE TO STEER OR BRAKE. VEHICLE HAS ONLY 12,854 ACTUAL MILES. PLEASE FIX THIS BEFORE OTHERS ARE KILLED AND/OR MAIMED.
Mfg Campaign: 11047089
Recall Date: Nov 17, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
POWER TRAIN CONTROL MODULE AND ENGINE CONTROL MODULE FAILED UNDER HIGH SPEED ON A 4 LANE ROAD. WE WERE ALMOST KILLED BY BEING REAR-ENDED TRAFFIC AS VEHICLE CAME TO A COMPLETE STOP, ENGINE OFF, AND COMPLETELY DEAD. NOT ABLE TO STEER OR BRAKE. VEHICLE HAS ONLY 12,854 ACTUAL MILES. PLEASE FIX THIS BEFORE OTHERS ARE KILLED AND/OR MAIMED.
Corrective Action:
POWER TRAIN CONTROL MODULE AND ENGINE CONTROL MODULE FAILED UNDER HIGH SPEED ON A 4 LANE ROAD. WE WERE ALMOST KILLED BY BEING REAR-ENDED TRAFFIC AS VEHICLE CAME TO A COMPLETE STOP, ENGINE OFF, AND COMPLETELY DEAD. NOT ABLE TO STEER OR BRAKE. VEHICLE HAS ONLY 12,854 ACTUAL MILES. PLEASE FIX THIS BEFORE OTHERS ARE KILLED AND/OR MAIMED.
Additional Notes:
POWER TRAIN CONTROL MODULE AND ENGINE CONTROL MODULE FAILED UNDER HIGH SPEED ON A 4 LANE ROAD. WE WERE ALMOST KILLED BY BEING REAR-ENDED TRAFFIC AS VEHICLE CAME TO A COMPLETE STOP, ENGINE OFF, AND COMPLETELY DEAD. NOT ABLE TO STEER OR BRAKE. VEHICLE HAS ONLY 12,854 ACTUAL MILES. PLEASE FIX THIS BEFORE OTHERS ARE KILLED AND/OR MAIMED.
Mfg Campaign: 11047089
Recall Date: Nov 17, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HANKOOK VENTUS S1 NOBLE 2 TIRES THAT ARE ON THE EXPLORER ARE FAULTY CAUSING THE THREAD TO SHRED. THIS COULD HAVE CAUSED MY TIRES TO COME SORT WHILE DRIVING AND POSSIBLE COLLISION & INJURY. THERE WAS ONLY 12,995 MILES ON THEM. NO EXTREME DRIVING CONDITIONS ETC. I HAD TO REPLACE TODAY.
Corrective Action:
HANKOOK VENTUS S1 NOBLE 2 TIRES THAT ARE ON THE EXPLORER ARE FAULTY CAUSING THE THREAD TO SHRED. THIS COULD HAVE CAUSED MY TIRES TO COME SORT WHILE DRIVING AND POSSIBLE COLLISION & INJURY. THERE WAS ONLY 12,995 MILES ON THEM. NO EXTREME DRIVING CONDITIONS ETC. I HAD TO REPLACE TODAY.
Additional Notes:
HANKOOK VENTUS S1 NOBLE 2 TIRES THAT ARE ON THE EXPLORER ARE FAULTY CAUSING THE THREAD TO SHRED. THIS COULD HAVE CAUSED MY TIRES TO COME SORT WHILE DRIVING AND POSSIBLE COLLISION & INJURY. THERE WAS ONLY 12,995 MILES ON THEM. NO EXTREME DRIVING CONDITIONS ETC. I HAD TO REPLACE TODAY.
Mfg Campaign: 11047110
Recall Date: Nov 17, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CARBON MONOXIDE ISSUE INTO THE CABIN OF THE VEHICLE
Corrective Action:
CARBON MONOXIDE ISSUE INTO THE CABIN OF THE VEHICLE
Additional Notes:
CARBON MONOXIDE ISSUE INTO THE CABIN OF THE VEHICLE
Mfg Campaign: 11046587
Recall Date: Nov 16, 2017
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
WAS WARNED OF DEFECTIVE AIRBAGS., 2016 FORD EXPLORER SPORT.
Corrective Action:
WAS WARNED OF DEFECTIVE AIRBAGS., 2016 FORD EXPLORER SPORT.
Additional Notes:
WAS WARNED OF DEFECTIVE AIRBAGS., 2016 FORD EXPLORER SPORT.
Mfg Campaign: 11045671
Recall Date: Nov 13, 2017
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING THE VEHICLE, ALARMS GO OFF AND A NOTICE SAYING 'STEERING ASSIST FAULT' IS DISPLAYED. THIS HAS HAPPENED 4 DIFFERENT TIME AT RANDOM. 1 TIME, THE STEERING COMPLETELY WENT OUT AND THE VEHICLE LOST ALL POWER STEERING. THIS IS A HUGE SAFETY CONCERN AS THIS IS A FAMILY VEHICLE TRANSPORTING VERY YOUNG CHILDREN.
Corrective Action:
WHILE DRIVING THE VEHICLE, ALARMS GO OFF AND A NOTICE SAYING 'STEERING ASSIST FAULT' IS DISPLAYED. THIS HAS HAPPENED 4 DIFFERENT TIME AT RANDOM. 1 TIME, THE STEERING COMPLETELY WENT OUT AND THE VEHICLE LOST ALL POWER STEERING. THIS IS A HUGE SAFETY CONCERN AS THIS IS A FAMILY VEHICLE TRANSPORTING VERY YOUNG CHILDREN.
Additional Notes:
WHILE DRIVING THE VEHICLE, ALARMS GO OFF AND A NOTICE SAYING 'STEERING ASSIST FAULT' IS DISPLAYED. THIS HAS HAPPENED 4 DIFFERENT TIME AT RANDOM. 1 TIME, THE STEERING COMPLETELY WENT OUT AND THE VEHICLE LOST ALL POWER STEERING. THIS IS A HUGE SAFETY CONCERN AS THIS IS A FAMILY VEHICLE TRANSPORTING VERY YOUNG CHILDREN.
Mfg Campaign: 11045342
Recall Date: Nov 11, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT THIS CAR IN AUGUST OF 2016 AND NOTICED WHEN ACCELERATING TO GET ON A HIGHWAY OR DOING ANY TYPE OF QUICK ACCELERATION THE VEHICLE PUT OFF AN AWFUL SMELL IN THE CAB AND THE SMELL IS SIMILAR TO ROTTEN EGGS. I'VE BROUGHT THE VEHICLE IN FOR ALL ITS REGULAR MAINTENANCE AT THE DEALERSHIP AND SPOKE WITH THE SERVICE MANAGER ABOUT THE ISSUE AND THE RESPONSE I GOT WAS WE HEARD THIS BEFORE BUT HAVE NO SOLUTION. NO SOLUTION?? I'M BREATHING IN GOD KNOWS WHAT AND I'M ALWAYS IN THE VEHICLE WITH MY FAMILY, FRIENDS AND BUSINESS ASSOCIATES AND THAT WAS THE RESPONSE I GET! I HAVE NO IDEA WHAT ITS POSSIBLE DOING TO MYSELF AND OTHERS BUT I'LL TELL YOU THIS IT CANNOT BE GOOD. I AM AT THE POINT WITH THIS VEHICLE THAT I DON'T WANT TO GET IN IT ANY LONGER AS I AM CONCERNED ABOUT MY HEALTH AND WHAT POSSIBLE DAMAGE ITS DOING TO ME AND OTHERS. I AM SO DISAPPOINTED IN THE FACT THEY HAVE NO SOLUTION AND I WILL NOT BE BUYING ANOTHER FORD PRODUCT EVER AGAIN.. THIS PROBLEM HAS BEEN GOING ON SINCE THE WEEK I PICKED IT UP AND HAS NOT STOPPED IN OVER A YEAR AND 2 MONTHS. IF THERE WAS A WAY TO GET RID OF IT TODAY I WOULD BUT UNFORTUNATELY I STILL HAVE A YEAR AND 8 MOTHS BEFORE I CAN TURN IT IN, WHICH I WILL THE FIRST DAY I CAN LEGALLY CAN.. FORD SHOULD TAKE THESE CARS BACK AND TERMINATE THE LOANS OR LEASES AND LET PEOPLE GO GET SOMETHING THAT'S SAFER FOR THEM TO BE IN. DON'T GIVE BACK THE MONEY AS MYSELF AND OTHERS HAVE USED THE VEHICLES UP TILL THIS POINT. TO BE FAIR FORD MOTOR COMPANY SHOULDN'T BE RESPONSIBLE TO PAYING PEOPLE BACK FOR A TIME THAT PEOPLE USED THE VEHICLE BUT THEY SHOULD TAKE THEM BACK. THEY ARE MAKING VEHICLES ( FORD EXPLORERS ) THAT ARE NOT SAFE FOR PEOPLES HEALTH. ONE VERY DISSATISFIED CUSTOMER. IN THE END THEY WILL GET THE CAR BACK AND I WILL MOVE ALONG TO ANOTHER BRAND!
Corrective Action:
I BOUGHT THIS CAR IN AUGUST OF 2016 AND NOTICED WHEN ACCELERATING TO GET ON A HIGHWAY OR DOING ANY TYPE OF QUICK ACCELERATION THE VEHICLE PUT OFF AN AWFUL SMELL IN THE CAB AND THE SMELL IS SIMILAR TO ROTTEN EGGS. I'VE BROUGHT THE VEHICLE IN FOR ALL ITS REGULAR MAINTENANCE AT THE DEALERSHIP AND SPOKE WITH THE SERVICE MANAGER ABOUT THE ISSUE AND THE RESPONSE I GOT WAS WE HEARD THIS BEFORE BUT HAVE NO SOLUTION. NO SOLUTION?? I'M BREATHING IN GOD KNOWS WHAT AND I'M ALWAYS IN THE VEHICLE WITH MY FAMILY, FRIENDS AND BUSINESS ASSOCIATES AND THAT WAS THE RESPONSE I GET! I HAVE NO IDEA WHAT ITS POSSIBLE DOING TO MYSELF AND OTHERS BUT I'LL TELL YOU THIS IT CANNOT BE GOOD. I AM AT THE POINT WITH THIS VEHICLE THAT I DON'T WANT TO GET IN IT ANY LONGER AS I AM CONCERNED ABOUT MY HEALTH AND WHAT POSSIBLE DAMAGE ITS DOING TO ME AND OTHERS. I AM SO DISAPPOINTED IN THE FACT THEY HAVE NO SOLUTION AND I WILL NOT BE BUYING ANOTHER FORD PRODUCT EVER AGAIN.. THIS PROBLEM HAS BEEN GOING ON SINCE THE WEEK I PICKED IT UP AND HAS NOT STOPPED IN OVER A YEAR AND 2 MONTHS. IF THERE WAS A WAY TO GET RID OF IT TODAY I WOULD BUT UNFORTUNATELY I STILL HAVE A YEAR AND 8 MOTHS BEFORE I CAN TURN IT IN, WHICH I WILL THE FIRST DAY I CAN LEGALLY CAN.. FORD SHOULD TAKE THESE CARS BACK AND TERMINATE THE LOANS OR LEASES AND LET PEOPLE GO GET SOMETHING THAT'S SAFER FOR THEM TO BE IN. DON'T GIVE BACK THE MONEY AS MYSELF AND OTHERS HAVE USED THE VEHICLES UP TILL THIS POINT. TO BE FAIR FORD MOTOR COMPANY SHOULDN'T BE RESPONSIBLE TO PAYING PEOPLE BACK FOR A TIME THAT PEOPLE USED THE VEHICLE BUT THEY SHOULD TAKE THEM BACK. THEY ARE MAKING VEHICLES ( FORD EXPLORERS ) THAT ARE NOT SAFE FOR PEOPLES HEALTH. ONE VERY DISSATISFIED CUSTOMER. IN THE END THEY WILL GET THE CAR BACK AND I WILL MOVE ALONG TO ANOTHER BRAND!
Additional Notes:
I BOUGHT THIS CAR IN AUGUST OF 2016 AND NOTICED WHEN ACCELERATING TO GET ON A HIGHWAY OR DOING ANY TYPE OF QUICK ACCELERATION THE VEHICLE PUT OFF AN AWFUL SMELL IN THE CAB AND THE SMELL IS SIMILAR TO ROTTEN EGGS. I'VE BROUGHT THE VEHICLE IN FOR ALL ITS REGULAR MAINTENANCE AT THE DEALERSHIP AND SPOKE WITH THE SERVICE MANAGER ABOUT THE ISSUE AND THE RESPONSE I GOT WAS WE HEARD THIS BEFORE BUT HAVE NO SOLUTION. NO SOLUTION?? I'M BREATHING IN GOD KNOWS WHAT AND I'M ALWAYS IN THE VEHICLE WITH MY FAMILY, FRIENDS AND BUSINESS ASSOCIATES AND THAT WAS THE RESPONSE I GET! I HAVE NO IDEA WHAT ITS POSSIBLE DOING TO MYSELF AND OTHERS BUT I'LL TELL YOU THIS IT CANNOT BE GOOD. I AM AT THE POINT WITH THIS VEHICLE THAT I DON'T WANT TO GET IN IT ANY LONGER AS I AM CONCERNED ABOUT MY HEALTH AND WHAT POSSIBLE DAMAGE ITS DOING TO ME AND OTHERS. I AM SO DISAPPOINTED IN THE FACT THEY HAVE NO SOLUTION AND I WILL NOT BE BUYING ANOTHER FORD PRODUCT EVER AGAIN.. THIS PROBLEM HAS BEEN GOING ON SINCE THE WEEK I PICKED IT UP AND HAS NOT STOPPED IN OVER A YEAR AND 2 MONTHS. IF THERE WAS A WAY TO GET RID OF IT TODAY I WOULD BUT UNFORTUNATELY I STILL HAVE A YEAR AND 8 MOTHS BEFORE I CAN TURN IT IN, WHICH I WILL THE FIRST DAY I CAN LEGALLY CAN.. FORD SHOULD TAKE THESE CARS BACK AND TERMINATE THE LOANS OR LEASES AND LET PEOPLE GO GET SOMETHING THAT'S SAFER FOR THEM TO BE IN. DON'T GIVE BACK THE MONEY AS MYSELF AND OTHERS HAVE USED THE VEHICLES UP TILL THIS POINT. TO BE FAIR FORD MOTOR COMPANY SHOULDN'T BE RESPONSIBLE TO PAYING PEOPLE BACK FOR A TIME THAT PEOPLE USED THE VEHICLE BUT THEY SHOULD TAKE THEM BACK. THEY ARE MAKING VEHICLES ( FORD EXPLORERS ) THAT ARE NOT SAFE FOR PEOPLES HEALTH. ONE VERY DISSATISFIED CUSTOMER. IN THE END THEY WILL GET THE CAR BACK AND I WILL MOVE ALONG TO ANOTHER BRAND!
Mfg Campaign: 11042559
Recall Date: Nov 2, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BOUGHT THIS CAR IN AUGUST OF 2016 AND NOTICED WHEN ACCELERATING TO GET ON A HIGHWAY OR DOING ANY TYPE OF QUICK ACCELERATION THE VEHICLE PUT OFF AN AWFUL SMELL IN THE CAB AND THE SMELL IS SIMILAR TO ROTTEN EGGS. I'VE BROUGHT THE VEHICLE IN FOR ALL ITS REGULAR MAINTENANCE AT THE DEALERSHIP AND SPOKE WITH THE SERVICE MANAGER ABOUT THE ISSUE AND THE RESPONSE I GOT WAS WE HEARD THIS BEFORE BUT HAVE NO SOLUTION. NO SOLUTION?? I'M BREATHING IN GOD KNOWS WHAT AND I'M ALWAYS IN THE VEHICLE WITH MY FAMILY, FRIENDS AND BUSINESS ASSOCIATES AND THAT WAS THE RESPONSE I GET! I HAVE NO IDEA WHAT ITS POSSIBLE DOING TO MYSELF AND OTHERS BUT I'LL TELL YOU THIS IT CANNOT BE GOOD. I AM AT THE POINT WITH THIS VEHICLE THAT I DON'T WANT TO GET IN IT ANY LONGER AS I AM CONCERNED ABOUT MY HEALTH AND WHAT POSSIBLE DAMAGE ITS DOING TO ME AND OTHERS. I AM SO DISAPPOINTED IN THE FACT THEY HAVE NO SOLUTION AND I WILL NOT BE BUYING ANOTHER FORD PRODUCT EVER AGAIN.. THIS PROBLEM HAS BEEN GOING ON SINCE THE WEEK I PICKED IT UP AND HAS NOT STOPPED IN OVER A YEAR AND 2 MONTHS. IF THERE WAS A WAY TO GET RID OF IT TODAY I WOULD BUT UNFORTUNATELY I STILL HAVE A YEAR AND 8 MOTHS BEFORE I CAN TURN IT IN, WHICH I WILL THE FIRST DAY I CAN LEGALLY CAN.. FORD SHOULD TAKE THESE CARS BACK AND TERMINATE THE LOANS OR LEASES AND LET PEOPLE GO GET SOMETHING THAT'S SAFER FOR THEM TO BE IN. DON'T GIVE BACK THE MONEY AS MYSELF AND OTHERS HAVE USED THE VEHICLES UP TILL THIS POINT. TO BE FAIR FORD MOTOR COMPANY SHOULDN'T BE RESPONSIBLE TO PAYING PEOPLE BACK FOR A TIME THAT PEOPLE USED THE VEHICLE BUT THEY SHOULD TAKE THEM BACK. THEY ARE MAKING VEHICLES ( FORD EXPLORERS ) THAT ARE NOT SAFE FOR PEOPLES HEALTH. ONE VERY DISSATISFIED CUSTOMER. IN THE END THEY WILL GET THE CAR BACK AND I WILL MOVE ALONG TO ANOTHER BRAND!
Corrective Action:
I BOUGHT THIS CAR IN AUGUST OF 2016 AND NOTICED WHEN ACCELERATING TO GET ON A HIGHWAY OR DOING ANY TYPE OF QUICK ACCELERATION THE VEHICLE PUT OFF AN AWFUL SMELL IN THE CAB AND THE SMELL IS SIMILAR TO ROTTEN EGGS. I'VE BROUGHT THE VEHICLE IN FOR ALL ITS REGULAR MAINTENANCE AT THE DEALERSHIP AND SPOKE WITH THE SERVICE MANAGER ABOUT THE ISSUE AND THE RESPONSE I GOT WAS WE HEARD THIS BEFORE BUT HAVE NO SOLUTION. NO SOLUTION?? I'M BREATHING IN GOD KNOWS WHAT AND I'M ALWAYS IN THE VEHICLE WITH MY FAMILY, FRIENDS AND BUSINESS ASSOCIATES AND THAT WAS THE RESPONSE I GET! I HAVE NO IDEA WHAT ITS POSSIBLE DOING TO MYSELF AND OTHERS BUT I'LL TELL YOU THIS IT CANNOT BE GOOD. I AM AT THE POINT WITH THIS VEHICLE THAT I DON'T WANT TO GET IN IT ANY LONGER AS I AM CONCERNED ABOUT MY HEALTH AND WHAT POSSIBLE DAMAGE ITS DOING TO ME AND OTHERS. I AM SO DISAPPOINTED IN THE FACT THEY HAVE NO SOLUTION AND I WILL NOT BE BUYING ANOTHER FORD PRODUCT EVER AGAIN.. THIS PROBLEM HAS BEEN GOING ON SINCE THE WEEK I PICKED IT UP AND HAS NOT STOPPED IN OVER A YEAR AND 2 MONTHS. IF THERE WAS A WAY TO GET RID OF IT TODAY I WOULD BUT UNFORTUNATELY I STILL HAVE A YEAR AND 8 MOTHS BEFORE I CAN TURN IT IN, WHICH I WILL THE FIRST DAY I CAN LEGALLY CAN.. FORD SHOULD TAKE THESE CARS BACK AND TERMINATE THE LOANS OR LEASES AND LET PEOPLE GO GET SOMETHING THAT'S SAFER FOR THEM TO BE IN. DON'T GIVE BACK THE MONEY AS MYSELF AND OTHERS HAVE USED THE VEHICLES UP TILL THIS POINT. TO BE FAIR FORD MOTOR COMPANY SHOULDN'T BE RESPONSIBLE TO PAYING PEOPLE BACK FOR A TIME THAT PEOPLE USED THE VEHICLE BUT THEY SHOULD TAKE THEM BACK. THEY ARE MAKING VEHICLES ( FORD EXPLORERS ) THAT ARE NOT SAFE FOR PEOPLES HEALTH. ONE VERY DISSATISFIED CUSTOMER. IN THE END THEY WILL GET THE CAR BACK AND I WILL MOVE ALONG TO ANOTHER BRAND!
Additional Notes:
I BOUGHT THIS CAR IN AUGUST OF 2016 AND NOTICED WHEN ACCELERATING TO GET ON A HIGHWAY OR DOING ANY TYPE OF QUICK ACCELERATION THE VEHICLE PUT OFF AN AWFUL SMELL IN THE CAB AND THE SMELL IS SIMILAR TO ROTTEN EGGS. I'VE BROUGHT THE VEHICLE IN FOR ALL ITS REGULAR MAINTENANCE AT THE DEALERSHIP AND SPOKE WITH THE SERVICE MANAGER ABOUT THE ISSUE AND THE RESPONSE I GOT WAS WE HEARD THIS BEFORE BUT HAVE NO SOLUTION. NO SOLUTION?? I'M BREATHING IN GOD KNOWS WHAT AND I'M ALWAYS IN THE VEHICLE WITH MY FAMILY, FRIENDS AND BUSINESS ASSOCIATES AND THAT WAS THE RESPONSE I GET! I HAVE NO IDEA WHAT ITS POSSIBLE DOING TO MYSELF AND OTHERS BUT I'LL TELL YOU THIS IT CANNOT BE GOOD. I AM AT THE POINT WITH THIS VEHICLE THAT I DON'T WANT TO GET IN IT ANY LONGER AS I AM CONCERNED ABOUT MY HEALTH AND WHAT POSSIBLE DAMAGE ITS DOING TO ME AND OTHERS. I AM SO DISAPPOINTED IN THE FACT THEY HAVE NO SOLUTION AND I WILL NOT BE BUYING ANOTHER FORD PRODUCT EVER AGAIN.. THIS PROBLEM HAS BEEN GOING ON SINCE THE WEEK I PICKED IT UP AND HAS NOT STOPPED IN OVER A YEAR AND 2 MONTHS. IF THERE WAS A WAY TO GET RID OF IT TODAY I WOULD BUT UNFORTUNATELY I STILL HAVE A YEAR AND 8 MOTHS BEFORE I CAN TURN IT IN, WHICH I WILL THE FIRST DAY I CAN LEGALLY CAN.. FORD SHOULD TAKE THESE CARS BACK AND TERMINATE THE LOANS OR LEASES AND LET PEOPLE GO GET SOMETHING THAT'S SAFER FOR THEM TO BE IN. DON'T GIVE BACK THE MONEY AS MYSELF AND OTHERS HAVE USED THE VEHICLES UP TILL THIS POINT. TO BE FAIR FORD MOTOR COMPANY SHOULDN'T BE RESPONSIBLE TO PAYING PEOPLE BACK FOR A TIME THAT PEOPLE USED THE VEHICLE BUT THEY SHOULD TAKE THEM BACK. THEY ARE MAKING VEHICLES ( FORD EXPLORERS ) THAT ARE NOT SAFE FOR PEOPLES HEALTH. ONE VERY DISSATISFIED CUSTOMER. IN THE END THEY WILL GET THE CAR BACK AND I WILL MOVE ALONG TO ANOTHER BRAND!
Mfg Campaign: 11042559
Recall Date: Nov 2, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE WAS PARKED, AND WHEN WE ATTEMPTED TO START THE VEHICLE BY PUSHING THE START BUTTON, THE VEHICLE DID NOT START BUT A LARGE AMOUNT OF SMOKE POURED OUT OF THE DASHBOARD. THE REPAIR FACILITY PERFORMED A SIGNIFICANT AMOUNT OF WORK WITH THE ELECTRICAL SYSTEM, BUT STATED THAT THEY DID NOT DISCOVER WHAT THE ROOT CAUSE OF THE ISSUE WAS.
Corrective Action:
THE VEHICLE WAS PARKED, AND WHEN WE ATTEMPTED TO START THE VEHICLE BY PUSHING THE START BUTTON, THE VEHICLE DID NOT START BUT A LARGE AMOUNT OF SMOKE POURED OUT OF THE DASHBOARD. THE REPAIR FACILITY PERFORMED A SIGNIFICANT AMOUNT OF WORK WITH THE ELECTRICAL SYSTEM, BUT STATED THAT THEY DID NOT DISCOVER WHAT THE ROOT CAUSE OF THE ISSUE WAS.
Additional Notes:
THE VEHICLE WAS PARKED, AND WHEN WE ATTEMPTED TO START THE VEHICLE BY PUSHING THE START BUTTON, THE VEHICLE DID NOT START BUT A LARGE AMOUNT OF SMOKE POURED OUT OF THE DASHBOARD. THE REPAIR FACILITY PERFORMED A SIGNIFICANT AMOUNT OF WORK WITH THE ELECTRICAL SYSTEM, BUT STATED THAT THEY DID NOT DISCOVER WHAT THE ROOT CAUSE OF THE ISSUE WAS.
Mfg Campaign: 11041892
Recall Date: Nov 1, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN I PLACE MY EXPLORER IN REVERSE TO BACK OUT OF A PARK, WHEN I AM ABOUT HALF WAY OUT OF THE PARK, THERE'S A LOUD "BUMP". I AUTOMATICALLY SLAM ON BRAKES BECAUSE I THINK I HAVE RAN OVER SOMEONE. RECENTLY, I PLACED MY EXPLORER IN DRIVE SO THAT I COULD PULL OUT OF THE GARAGE AND I HEARD THE LOUD "BUMP". I HAVE TAKEN MY EXPLORER TO THE DEALER SEVERAL TIMES AND THEY HAVE NO IDEA WHAT IT IS. I HAVE ALSO CONTACTED FORD AND THEY HAVE NO IDEA WHAT IT IS. FORD FINALLY OFFERED A 100K MILE WARRANTY BUT THAT DOESN'T SOLVE THE PROBLEM.
Corrective Action:
WHEN I PLACE MY EXPLORER IN REVERSE TO BACK OUT OF A PARK, WHEN I AM ABOUT HALF WAY OUT OF THE PARK, THERE'S A LOUD "BUMP". I AUTOMATICALLY SLAM ON BRAKES BECAUSE I THINK I HAVE RAN OVER SOMEONE. RECENTLY, I PLACED MY EXPLORER IN DRIVE SO THAT I COULD PULL OUT OF THE GARAGE AND I HEARD THE LOUD "BUMP". I HAVE TAKEN MY EXPLORER TO THE DEALER SEVERAL TIMES AND THEY HAVE NO IDEA WHAT IT IS. I HAVE ALSO CONTACTED FORD AND THEY HAVE NO IDEA WHAT IT IS. FORD FINALLY OFFERED A 100K MILE WARRANTY BUT THAT DOESN'T SOLVE THE PROBLEM.
Additional Notes:
WHEN I PLACE MY EXPLORER IN REVERSE TO BACK OUT OF A PARK, WHEN I AM ABOUT HALF WAY OUT OF THE PARK, THERE'S A LOUD "BUMP". I AUTOMATICALLY SLAM ON BRAKES BECAUSE I THINK I HAVE RAN OVER SOMEONE. RECENTLY, I PLACED MY EXPLORER IN DRIVE SO THAT I COULD PULL OUT OF THE GARAGE AND I HEARD THE LOUD "BUMP". I HAVE TAKEN MY EXPLORER TO THE DEALER SEVERAL TIMES AND THEY HAVE NO IDEA WHAT IT IS. I HAVE ALSO CONTACTED FORD AND THEY HAVE NO IDEA WHAT IT IS. FORD FINALLY OFFERED A 100K MILE WARRANTY BUT THAT DOESN'T SOLVE THE PROBLEM.
Mfg Campaign: 11042260
Recall Date: Nov 1, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
OUR FORD EXPLORER HAS AN EXHAUST LEAK THAT ENTERS THROUGH THE DASH VENTS WHEN DRIVING, OR WHEN PARKED WITH MOTOR RUNNING. WHEN I PARK IN GARAGE. I HAVE TO OPEN BACK AND FRONT GARAGE DOORS TO ALLOW AIR TO "CLEAR " IR FROM GARAGE, SO IT DOES NOT ENTER HOME. OUR FORD DEALER SAID THERE IS NO RECALL.
Corrective Action:
OUR FORD EXPLORER HAS AN EXHAUST LEAK THAT ENTERS THROUGH THE DASH VENTS WHEN DRIVING, OR WHEN PARKED WITH MOTOR RUNNING. WHEN I PARK IN GARAGE. I HAVE TO OPEN BACK AND FRONT GARAGE DOORS TO ALLOW AIR TO "CLEAR " IR FROM GARAGE, SO IT DOES NOT ENTER HOME. OUR FORD DEALER SAID THERE IS NO RECALL.
Additional Notes:
OUR FORD EXPLORER HAS AN EXHAUST LEAK THAT ENTERS THROUGH THE DASH VENTS WHEN DRIVING, OR WHEN PARKED WITH MOTOR RUNNING. WHEN I PARK IN GARAGE. I HAVE TO OPEN BACK AND FRONT GARAGE DOORS TO ALLOW AIR TO "CLEAR " IR FROM GARAGE, SO IT DOES NOT ENTER HOME. OUR FORD DEALER SAID THERE IS NO RECALL.
Mfg Campaign: 11041305
Recall Date: Oct 30, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
OUR FORD EXPLORER HAS AN EXHAUST LEAK THAT ENTERS THROUGH THE DASH VENTS WHEN DRIVING, OR WHEN PARKED WITH MOTOR RUNNING. WHEN I PARK IN GARAGE. I HAVE TO OPEN BACK AND FRONT GARAGE DOORS TO ALLOW AIR TO "CLEAR " IR FROM GARAGE, SO IT DOES NOT ENTER HOME. OUR FORD DEALER SAID THERE IS NO RECALL.
Corrective Action:
OUR FORD EXPLORER HAS AN EXHAUST LEAK THAT ENTERS THROUGH THE DASH VENTS WHEN DRIVING, OR WHEN PARKED WITH MOTOR RUNNING. WHEN I PARK IN GARAGE. I HAVE TO OPEN BACK AND FRONT GARAGE DOORS TO ALLOW AIR TO "CLEAR " IR FROM GARAGE, SO IT DOES NOT ENTER HOME. OUR FORD DEALER SAID THERE IS NO RECALL.
Additional Notes:
OUR FORD EXPLORER HAS AN EXHAUST LEAK THAT ENTERS THROUGH THE DASH VENTS WHEN DRIVING, OR WHEN PARKED WITH MOTOR RUNNING. WHEN I PARK IN GARAGE. I HAVE TO OPEN BACK AND FRONT GARAGE DOORS TO ALLOW AIR TO "CLEAR " IR FROM GARAGE, SO IT DOES NOT ENTER HOME. OUR FORD DEALER SAID THERE IS NO RECALL.
Mfg Campaign: 11041305
Recall Date: Oct 30, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PASSED OUT WHILE DRIVING MY 2016 FORD EXPLORER DOWN THE FREEWAY. THE VEHICLE WENT OFF THE ROADWAY AND DOWN THE EMBANKMENT. THE VEHICLE WAS A TOTAL LOSS. THERE IS NOW A FORD RECALL ON THE VEHICLE, ISSUED TODAY, 10/26/2017 (FORD RECALL: 17N03) FOR CARBON MONOXIDE CONCERNS. FORD HAS KNOWN ABOUT THIS ISSUE FOR MONTHS AND NOT ISSUED A RECALL UNTIL MANY MONTHS LATER. AT THE TIME OF MY COLLISION, THE COUNTY I LIVE IN WAS IN A STATE OF EMERGENCY AND I WENT TO THE 1 OPEN HOSPITAL. DUE TO THE CIRCUMSTANCES AND NOT THINKING THAT CARBON MONOXIDE COULD HAVE CAUSED THE INCIDENT, I DID NOT GET BLOOD WORK DONE TO CONFIRM IF I HAD BEEN POISONED BY CARBON MONOXIDE.
Corrective Action:
I PASSED OUT WHILE DRIVING MY 2016 FORD EXPLORER DOWN THE FREEWAY. THE VEHICLE WENT OFF THE ROADWAY AND DOWN THE EMBANKMENT. THE VEHICLE WAS A TOTAL LOSS. THERE IS NOW A FORD RECALL ON THE VEHICLE, ISSUED TODAY, 10/26/2017 (FORD RECALL: 17N03) FOR CARBON MONOXIDE CONCERNS. FORD HAS KNOWN ABOUT THIS ISSUE FOR MONTHS AND NOT ISSUED A RECALL UNTIL MANY MONTHS LATER. AT THE TIME OF MY COLLISION, THE COUNTY I LIVE IN WAS IN A STATE OF EMERGENCY AND I WENT TO THE 1 OPEN HOSPITAL. DUE TO THE CIRCUMSTANCES AND NOT THINKING THAT CARBON MONOXIDE COULD HAVE CAUSED THE INCIDENT, I DID NOT GET BLOOD WORK DONE TO CONFIRM IF I HAD BEEN POISONED BY CARBON MONOXIDE.
Additional Notes:
I PASSED OUT WHILE DRIVING MY 2016 FORD EXPLORER DOWN THE FREEWAY. THE VEHICLE WENT OFF THE ROADWAY AND DOWN THE EMBANKMENT. THE VEHICLE WAS A TOTAL LOSS. THERE IS NOW A FORD RECALL ON THE VEHICLE, ISSUED TODAY, 10/26/2017 (FORD RECALL: 17N03) FOR CARBON MONOXIDE CONCERNS. FORD HAS KNOWN ABOUT THIS ISSUE FOR MONTHS AND NOT ISSUED A RECALL UNTIL MANY MONTHS LATER. AT THE TIME OF MY COLLISION, THE COUNTY I LIVE IN WAS IN A STATE OF EMERGENCY AND I WENT TO THE 1 OPEN HOSPITAL. DUE TO THE CIRCUMSTANCES AND NOT THINKING THAT CARBON MONOXIDE COULD HAVE CAUSED THE INCIDENT, I DID NOT GET BLOOD WORK DONE TO CONFIRM IF I HAD BEEN POISONED BY CARBON MONOXIDE.
Mfg Campaign: 11040029
Recall Date: Oct 26, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
CARBON MONOXIDE DETECTOR WAS ACTIVATED WHILE DRIVING OUR 2016 FORD EXPLORER.
Corrective Action:
CARBON MONOXIDE DETECTOR WAS ACTIVATED WHILE DRIVING OUR 2016 FORD EXPLORER.
Additional Notes:
CARBON MONOXIDE DETECTOR WAS ACTIVATED WHILE DRIVING OUR 2016 FORD EXPLORER.
Mfg Campaign: 11039297
Recall Date: Oct 24, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BURNING HAIR SMELL IN CABIN OF VEHICLE. NOTICE IT DURING BREAK IN INFORMED SERVICE ADVISER OF SMELL WHEN I TOOK THE VEHICLE IN FOR THE FIRST SERVICE. TAKEN BACK SEVERAL TIMES OVER THE LAST TWO YEARS WITCH RESULTS IN THE ODOR BEING WORST NOW THAN FIRST NOTICED. FORD HAS REPLACED THE AIR VENT LOCATED BETWEEN THE HOOD AND THE WINDSHIELD. THEY HAVE REPLACED BODY PANELS AND SEALED OPENING IN THE REAR OF THE VEHICLE. THE LAST REPAIR WAS TO REPLACE THE ENTIRE EXHAUST SYSTEM. DURING A TRIP TO FLORIDA AFTER THE EXHAUST REPLACEMENT WE WERE ABOUT 100 MILES FROM HOME DRIVING 70+ MPH ON I-10. WHEN MY WIFE COMPLAINED OF HER HEART POUNDING, FEELING NAUSEOUS AND PASSED OUT FOR A MOMENT. I NOTICED THAT I HAD A HEADACHE ALSO AND I IMMEDIATELY ROLLED THE WINDOW DOWN. WITHIN A FEW MINUTES MY WIFE FELT BETTER SO I DID NOT CONTINUE TO THE NEAREST HOSPITAL AS SHE HAD ASKED. WE DROVE WITH THE WINDOWS OPEN FOR THE REST OF OUR 525 MILE TRIP AND DROVE HOME WITH THEM DOWN FOR ANOTHER 525 MILE. SINCE RETURNING I HAVE WRITTEN A SECOND LETTER TO FORD EXPLAINING OUR COMPLAINT. NEED TO HAVE THE PROBLEM RESOLVED. MY WIFE HAS HEART ISSUES, TAKES BLOOD THINNERS AND MAY HAVE BEEN MORE SUSCEPTIBLE TO THE CARBON-MONOXIDE THAN I. SHE IS SCARED TO DRIVE THE VEHICLE VERY MUCH AND WE CAN NOT AFFORD TO PURCHASE ANOTHER ONE BECAUSE WE COULD NOT SELL THIS ONE WITH IT'S PROBLEMS.
Corrective Action:
BURNING HAIR SMELL IN CABIN OF VEHICLE. NOTICE IT DURING BREAK IN INFORMED SERVICE ADVISER OF SMELL WHEN I TOOK THE VEHICLE IN FOR THE FIRST SERVICE. TAKEN BACK SEVERAL TIMES OVER THE LAST TWO YEARS WITCH RESULTS IN THE ODOR BEING WORST NOW THAN FIRST NOTICED. FORD HAS REPLACED THE AIR VENT LOCATED BETWEEN THE HOOD AND THE WINDSHIELD. THEY HAVE REPLACED BODY PANELS AND SEALED OPENING IN THE REAR OF THE VEHICLE. THE LAST REPAIR WAS TO REPLACE THE ENTIRE EXHAUST SYSTEM. DURING A TRIP TO FLORIDA AFTER THE EXHAUST REPLACEMENT WE WERE ABOUT 100 MILES FROM HOME DRIVING 70+ MPH ON I-10. WHEN MY WIFE COMPLAINED OF HER HEART POUNDING, FEELING NAUSEOUS AND PASSED OUT FOR A MOMENT. I NOTICED THAT I HAD A HEADACHE ALSO AND I IMMEDIATELY ROLLED THE WINDOW DOWN. WITHIN A FEW MINUTES MY WIFE FELT BETTER SO I DID NOT CONTINUE TO THE NEAREST HOSPITAL AS SHE HAD ASKED. WE DROVE WITH THE WINDOWS OPEN FOR THE REST OF OUR 525 MILE TRIP AND DROVE HOME WITH THEM DOWN FOR ANOTHER 525 MILE. SINCE RETURNING I HAVE WRITTEN A SECOND LETTER TO FORD EXPLAINING OUR COMPLAINT. NEED TO HAVE THE PROBLEM RESOLVED. MY WIFE HAS HEART ISSUES, TAKES BLOOD THINNERS AND MAY HAVE BEEN MORE SUSCEPTIBLE TO THE CARBON-MONOXIDE THAN I. SHE IS SCARED TO DRIVE THE VEHICLE VERY MUCH AND WE CAN NOT AFFORD TO PURCHASE ANOTHER ONE BECAUSE WE COULD NOT SELL THIS ONE WITH IT'S PROBLEMS.
Additional Notes:
BURNING HAIR SMELL IN CABIN OF VEHICLE. NOTICE IT DURING BREAK IN INFORMED SERVICE ADVISER OF SMELL WHEN I TOOK THE VEHICLE IN FOR THE FIRST SERVICE. TAKEN BACK SEVERAL TIMES OVER THE LAST TWO YEARS WITCH RESULTS IN THE ODOR BEING WORST NOW THAN FIRST NOTICED. FORD HAS REPLACED THE AIR VENT LOCATED BETWEEN THE HOOD AND THE WINDSHIELD. THEY HAVE REPLACED BODY PANELS AND SEALED OPENING IN THE REAR OF THE VEHICLE. THE LAST REPAIR WAS TO REPLACE THE ENTIRE EXHAUST SYSTEM. DURING A TRIP TO FLORIDA AFTER THE EXHAUST REPLACEMENT WE WERE ABOUT 100 MILES FROM HOME DRIVING 70+ MPH ON I-10. WHEN MY WIFE COMPLAINED OF HER HEART POUNDING, FEELING NAUSEOUS AND PASSED OUT FOR A MOMENT. I NOTICED THAT I HAD A HEADACHE ALSO AND I IMMEDIATELY ROLLED THE WINDOW DOWN. WITHIN A FEW MINUTES MY WIFE FELT BETTER SO I DID NOT CONTINUE TO THE NEAREST HOSPITAL AS SHE HAD ASKED. WE DROVE WITH THE WINDOWS OPEN FOR THE REST OF OUR 525 MILE TRIP AND DROVE HOME WITH THEM DOWN FOR ANOTHER 525 MILE. SINCE RETURNING I HAVE WRITTEN A SECOND LETTER TO FORD EXPLAINING OUR COMPLAINT. NEED TO HAVE THE PROBLEM RESOLVED. MY WIFE HAS HEART ISSUES, TAKES BLOOD THINNERS AND MAY HAVE BEEN MORE SUSCEPTIBLE TO THE CARBON-MONOXIDE THAN I. SHE IS SCARED TO DRIVE THE VEHICLE VERY MUCH AND WE CAN NOT AFFORD TO PURCHASE ANOTHER ONE BECAUSE WE COULD NOT SELL THIS ONE WITH IT'S PROBLEMS.
Mfg Campaign: 11035695
Recall Date: Oct 23, 2017
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Valencia, CA • 36 yrs
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