Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IF YOU WANT TO KNOW WHAT IS GOING ON WITH YOUR FORD EXPLORER, GO TO FORDEXPLORERNIGHTMARE.COM. READ THE 2 KEY DOCUMENTS AND LEAVE YOUR STORY!
Corrective Action:
IF YOU WANT TO KNOW WHAT IS GOING ON WITH YOUR FORD EXPLORER, GO TO FORDEXPLORERNIGHTMARE.COM. READ THE 2 KEY DOCUMENTS AND LEAVE YOUR STORY!
Additional Notes:
IF YOU WANT TO KNOW WHAT IS GOING ON WITH YOUR FORD EXPLORER, GO TO FORDEXPLORERNIGHTMARE.COM. READ THE 2 KEY DOCUMENTS AND LEAVE YOUR STORY!
Mfg Campaign: 11072074
Recall Date: Feb 10, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SINCE OWNING THIS VEHICLE, EXPERIENCED EXHAUST ODORS INSIDE OF VEHICLE, FOR OVER TWO YEARS EXPERIENCING SEVERE HEALTH ISSUES, HAD BEEN COMPLAINING TO MY DOCTORS. TOOK VEHICLE IN AND DEALER SAID THEY FIXED ODORS WHICH WAS PRODUCING EXHAUST CARBON MONOXIDE. TO ENTER INTO VEHICLE, SINCE BEING FIXED FOR CARBON MONOXIDE ISSUES STILL EXPERIENCING HEALTH ISSUES. AFTER READING ARTICLES YESTERDAY AM CONVINCED MY HEALTH ISSUES ARE NOW RELATED TO CARBON MONOXIDE POISONING DUE TO EXPLORER DEFECT.
Corrective Action:
SINCE OWNING THIS VEHICLE, EXPERIENCED EXHAUST ODORS INSIDE OF VEHICLE, FOR OVER TWO YEARS EXPERIENCING SEVERE HEALTH ISSUES, HAD BEEN COMPLAINING TO MY DOCTORS. TOOK VEHICLE IN AND DEALER SAID THEY FIXED ODORS WHICH WAS PRODUCING EXHAUST CARBON MONOXIDE. TO ENTER INTO VEHICLE, SINCE BEING FIXED FOR CARBON MONOXIDE ISSUES STILL EXPERIENCING HEALTH ISSUES. AFTER READING ARTICLES YESTERDAY AM CONVINCED MY HEALTH ISSUES ARE NOW RELATED TO CARBON MONOXIDE POISONING DUE TO EXPLORER DEFECT.
Additional Notes:
SINCE OWNING THIS VEHICLE, EXPERIENCED EXHAUST ODORS INSIDE OF VEHICLE, FOR OVER TWO YEARS EXPERIENCING SEVERE HEALTH ISSUES, HAD BEEN COMPLAINING TO MY DOCTORS. TOOK VEHICLE IN AND DEALER SAID THEY FIXED ODORS WHICH WAS PRODUCING EXHAUST CARBON MONOXIDE. TO ENTER INTO VEHICLE, SINCE BEING FIXED FOR CARBON MONOXIDE ISSUES STILL EXPERIENCING HEALTH ISSUES. AFTER READING ARTICLES YESTERDAY AM CONVINCED MY HEALTH ISSUES ARE NOW RELATED TO CARBON MONOXIDE POISONING DUE TO EXPLORER DEFECT.
Mfg Campaign: 11071888
Recall Date: Feb 9, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE LAST (3) TIMES MY SON HAS BEEN IN OUR 2016 FORD EXPLORER HE HAS VOMITED. HE IS 2.5 YEARS OLD AND WE HAVE A DAUGHTER ON THE WAY IN 2-3 WEEKS. IT IS JUST NOW CLICKING THAT THIS IS PROBABLY A CO2 ISSUE SINCE HE IS ALWAYS FINE ONCE HE GETS OUT OF THE CAR. IT IS ALWAYS ABOUT 10 MINUTES AFTER DRIVING. HE BECOMES DIZZY AND LOOKS DOWN. IT IS AWFUL. WE HAVE TRIED TO GET THE PART FROM FORD FOR WEEKS BUT THEY SAY THEY ARE BACK-ORDERED. PLEASE HELP!
Corrective Action:
THE LAST (3) TIMES MY SON HAS BEEN IN OUR 2016 FORD EXPLORER HE HAS VOMITED. HE IS 2.5 YEARS OLD AND WE HAVE A DAUGHTER ON THE WAY IN 2-3 WEEKS. IT IS JUST NOW CLICKING THAT THIS IS PROBABLY A CO2 ISSUE SINCE HE IS ALWAYS FINE ONCE HE GETS OUT OF THE CAR. IT IS ALWAYS ABOUT 10 MINUTES AFTER DRIVING. HE BECOMES DIZZY AND LOOKS DOWN. IT IS AWFUL. WE HAVE TRIED TO GET THE PART FROM FORD FOR WEEKS BUT THEY SAY THEY ARE BACK-ORDERED. PLEASE HELP!
Additional Notes:
THE LAST (3) TIMES MY SON HAS BEEN IN OUR 2016 FORD EXPLORER HE HAS VOMITED. HE IS 2.5 YEARS OLD AND WE HAVE A DAUGHTER ON THE WAY IN 2-3 WEEKS. IT IS JUST NOW CLICKING THAT THIS IS PROBABLY A CO2 ISSUE SINCE HE IS ALWAYS FINE ONCE HE GETS OUT OF THE CAR. IT IS ALWAYS ABOUT 10 MINUTES AFTER DRIVING. HE BECOMES DIZZY AND LOOKS DOWN. IT IS AWFUL. WE HAVE TRIED TO GET THE PART FROM FORD FOR WEEKS BUT THEY SAY THEY ARE BACK-ORDERED. PLEASE HELP!
Mfg Campaign: 11071859
Recall Date: Feb 8, 2018
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
HANKOOK VENTUS S1 NOBLE 2 TIRES 265/50R20 105H HAVE 22,150 MILES ON THEM AND THE TREAD IS ALREADY 1/2 WORN. I HAVE A 2015 TAURUS SHO WITH 20,550 MILES (MICHELIN TIRES) AND THE TREAD IS IN PERFECT CONDITION. SERVER DEALER CHECKED WEAR, WEAR IS EVEN ON ALL 4 TIRES. TIRE MANUFACTURER CLAIMS 50,000 MILE WARRANTY; HOWEVER, SERVICE DEALER STATED THAT ISN'T TRUE. ON 2/7/18 AT 09:00, I NEARLY WENT OFF OF THE ROAD ON W/APPROXIMATELY 1-2 INCHES OF SNOW ON THE ROAD (PACKED DOWN). AT 09:05, I SLID FOR MORE THAN 500 FEET INTO AN INTERSECTION (NO ICE PRESENT) INTO ONCOMING TRAFFIC. HAD ONCOMING TRAFFIC NOT STOPPED AND MY VEHICLE FINALLY TURNING 90 DEGREES, I WOULD'VE BEEN T-BONED IN A BAD ACCIDENT. MY WIFE HAS BEEN COMPLAINING ABOUT THE SAFETY OF THESE TIRES, WELL I EXPERIENCED IT FIRST HAND. ALL OF THIS HAPPENED WHEN THE VEHICLE WAS PUT INTO 4X4 (SNOW/SAND) MODE TRAVELING NO MORE THAN 35-40 MPH ON A 55 MPH ROAD. DUE TO THESE PATHETIC TIRES, WE ARE UNABLE TO DRIVE THIS VEHICLE SAFELY WHEN THE ROADS ARE SNOW COVERED. MY 2015 TAURUS SHO W/MICHELIN TIRES AND 20,550 MILES EXPERIENCES NONE OF THESE ISSUES IN THE SNOW. THE SERVICE DEALER CLAIMS THESE ARE PERFORMANCE TIRES; HOWEVER, THAT IS NOT THE CASE. REVIEWS ALL OF THE INTERNET ARE CONSISTENT IN THAT HANKOOK TIRES (OPTIMUM AND VENTUS S1 NOBLE 2 SERIES) DO NOT LAST MORE THAN 25,000 MILES (COMPARED TO THE MANUFACTURER'S 50,000 MILE RATING. THE SERVICE DEALER INDICATED NO ABNORMAL WEAR AND TEAR ON THE TIRES OR THEIR TREAD.
Corrective Action:
HANKOOK VENTUS S1 NOBLE 2 TIRES 265/50R20 105H HAVE 22,150 MILES ON THEM AND THE TREAD IS ALREADY 1/2 WORN. I HAVE A 2015 TAURUS SHO WITH 20,550 MILES (MICHELIN TIRES) AND THE TREAD IS IN PERFECT CONDITION. SERVER DEALER CHECKED WEAR, WEAR IS EVEN ON ALL 4 TIRES. TIRE MANUFACTURER CLAIMS 50,000 MILE WARRANTY; HOWEVER, SERVICE DEALER STATED THAT ISN'T TRUE. ON 2/7/18 AT 09:00, I NEARLY WENT OFF OF THE ROAD ON W/APPROXIMATELY 1-2 INCHES OF SNOW ON THE ROAD (PACKED DOWN). AT 09:05, I SLID FOR MORE THAN 500 FEET INTO AN INTERSECTION (NO ICE PRESENT) INTO ONCOMING TRAFFIC. HAD ONCOMING TRAFFIC NOT STOPPED AND MY VEHICLE FINALLY TURNING 90 DEGREES, I WOULD'VE BEEN T-BONED IN A BAD ACCIDENT. MY WIFE HAS BEEN COMPLAINING ABOUT THE SAFETY OF THESE TIRES, WELL I EXPERIENCED IT FIRST HAND. ALL OF THIS HAPPENED WHEN THE VEHICLE WAS PUT INTO 4X4 (SNOW/SAND) MODE TRAVELING NO MORE THAN 35-40 MPH ON A 55 MPH ROAD. DUE TO THESE PATHETIC TIRES, WE ARE UNABLE TO DRIVE THIS VEHICLE SAFELY WHEN THE ROADS ARE SNOW COVERED. MY 2015 TAURUS SHO W/MICHELIN TIRES AND 20,550 MILES EXPERIENCES NONE OF THESE ISSUES IN THE SNOW. THE SERVICE DEALER CLAIMS THESE ARE PERFORMANCE TIRES; HOWEVER, THAT IS NOT THE CASE. REVIEWS ALL OF THE INTERNET ARE CONSISTENT IN THAT HANKOOK TIRES (OPTIMUM AND VENTUS S1 NOBLE 2 SERIES) DO NOT LAST MORE THAN 25,000 MILES (COMPARED TO THE MANUFACTURER'S 50,000 MILE RATING. THE SERVICE DEALER INDICATED NO ABNORMAL WEAR AND TEAR ON THE TIRES OR THEIR TREAD.
Additional Notes:
HANKOOK VENTUS S1 NOBLE 2 TIRES 265/50R20 105H HAVE 22,150 MILES ON THEM AND THE TREAD IS ALREADY 1/2 WORN. I HAVE A 2015 TAURUS SHO WITH 20,550 MILES (MICHELIN TIRES) AND THE TREAD IS IN PERFECT CONDITION. SERVER DEALER CHECKED WEAR, WEAR IS EVEN ON ALL 4 TIRES. TIRE MANUFACTURER CLAIMS 50,000 MILE WARRANTY; HOWEVER, SERVICE DEALER STATED THAT ISN'T TRUE. ON 2/7/18 AT 09:00, I NEARLY WENT OFF OF THE ROAD ON W/APPROXIMATELY 1-2 INCHES OF SNOW ON THE ROAD (PACKED DOWN). AT 09:05, I SLID FOR MORE THAN 500 FEET INTO AN INTERSECTION (NO ICE PRESENT) INTO ONCOMING TRAFFIC. HAD ONCOMING TRAFFIC NOT STOPPED AND MY VEHICLE FINALLY TURNING 90 DEGREES, I WOULD'VE BEEN T-BONED IN A BAD ACCIDENT. MY WIFE HAS BEEN COMPLAINING ABOUT THE SAFETY OF THESE TIRES, WELL I EXPERIENCED IT FIRST HAND. ALL OF THIS HAPPENED WHEN THE VEHICLE WAS PUT INTO 4X4 (SNOW/SAND) MODE TRAVELING NO MORE THAN 35-40 MPH ON A 55 MPH ROAD. DUE TO THESE PATHETIC TIRES, WE ARE UNABLE TO DRIVE THIS VEHICLE SAFELY WHEN THE ROADS ARE SNOW COVERED. MY 2015 TAURUS SHO W/MICHELIN TIRES AND 20,550 MILES EXPERIENCES NONE OF THESE ISSUES IN THE SNOW. THE SERVICE DEALER CLAIMS THESE ARE PERFORMANCE TIRES; HOWEVER, THAT IS NOT THE CASE. REVIEWS ALL OF THE INTERNET ARE CONSISTENT IN THAT HANKOOK TIRES (OPTIMUM AND VENTUS S1 NOBLE 2 SERIES) DO NOT LAST MORE THAN 25,000 MILES (COMPARED TO THE MANUFACTURER'S 50,000 MILE RATING. THE SERVICE DEALER INDICATED NO ABNORMAL WEAR AND TEAR ON THE TIRES OR THEIR TREAD.
Mfg Campaign: 11071655
Recall Date: Feb 7, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST FUMES INSIDE VEHICLE THERE IS A SMELL OF EXHAUST FUMES INSIDE OUR 2016 FORD EXPLORER WHEN THE ENGINE IS RUNNING. WE PURCHASED THIS 'NEW' IN JULY 2016 AND NOTICED IT RIGHT AWAY - IF YOU DON'T OPEN THE WINDOWS AND AIR OUT THE VEHICLE, THE FUMES CAUSE PASSENGERS TO EXPERIENCE NAUSEA AND HEADACHE - IT IS MOST NOTICEABLE ON ACCELERATION BUT SOMETIMES IT JUST OCCURS OUT OF NOWHERE. IT THEN BECOMES ABSOLUTELY NECESSARY TO OPEN THE WINDOWS AND GET OXYGEN / OUTSIDE AIR INSIDE THE VEHICLE - IT'S ALMOST AUTOMATIC FOR US TO DO THIS ANYMORE - START THE CAR, ACCELERATE, OPEN THE WINDOWS, AIR IT OUT, CLOSE THE WINDOWS. THIS VEHICLE'S USUAL OCCUPANTS ARE A DRIVER AND FRONT SEAT PASSENGER, HOWEVER, SECOND AND THIRD ROW SEAT PASSENGERS WHO HAVE BEEN IN THE VEHICLE HAVE EXPERIENCED AND REPORTED THE SAME ISSUES, E.G., NAUSEA AND HEADACHE. THE VEHICLE NOW HAS 26K MILES.
Corrective Action:
EXHAUST FUMES INSIDE VEHICLE THERE IS A SMELL OF EXHAUST FUMES INSIDE OUR 2016 FORD EXPLORER WHEN THE ENGINE IS RUNNING. WE PURCHASED THIS 'NEW' IN JULY 2016 AND NOTICED IT RIGHT AWAY - IF YOU DON'T OPEN THE WINDOWS AND AIR OUT THE VEHICLE, THE FUMES CAUSE PASSENGERS TO EXPERIENCE NAUSEA AND HEADACHE - IT IS MOST NOTICEABLE ON ACCELERATION BUT SOMETIMES IT JUST OCCURS OUT OF NOWHERE. IT THEN BECOMES ABSOLUTELY NECESSARY TO OPEN THE WINDOWS AND GET OXYGEN / OUTSIDE AIR INSIDE THE VEHICLE - IT'S ALMOST AUTOMATIC FOR US TO DO THIS ANYMORE - START THE CAR, ACCELERATE, OPEN THE WINDOWS, AIR IT OUT, CLOSE THE WINDOWS. THIS VEHICLE'S USUAL OCCUPANTS ARE A DRIVER AND FRONT SEAT PASSENGER, HOWEVER, SECOND AND THIRD ROW SEAT PASSENGERS WHO HAVE BEEN IN THE VEHICLE HAVE EXPERIENCED AND REPORTED THE SAME ISSUES, E.G., NAUSEA AND HEADACHE. THE VEHICLE NOW HAS 26K MILES.
Additional Notes:
EXHAUST FUMES INSIDE VEHICLE THERE IS A SMELL OF EXHAUST FUMES INSIDE OUR 2016 FORD EXPLORER WHEN THE ENGINE IS RUNNING. WE PURCHASED THIS 'NEW' IN JULY 2016 AND NOTICED IT RIGHT AWAY - IF YOU DON'T OPEN THE WINDOWS AND AIR OUT THE VEHICLE, THE FUMES CAUSE PASSENGERS TO EXPERIENCE NAUSEA AND HEADACHE - IT IS MOST NOTICEABLE ON ACCELERATION BUT SOMETIMES IT JUST OCCURS OUT OF NOWHERE. IT THEN BECOMES ABSOLUTELY NECESSARY TO OPEN THE WINDOWS AND GET OXYGEN / OUTSIDE AIR INSIDE THE VEHICLE - IT'S ALMOST AUTOMATIC FOR US TO DO THIS ANYMORE - START THE CAR, ACCELERATE, OPEN THE WINDOWS, AIR IT OUT, CLOSE THE WINDOWS. THIS VEHICLE'S USUAL OCCUPANTS ARE A DRIVER AND FRONT SEAT PASSENGER, HOWEVER, SECOND AND THIRD ROW SEAT PASSENGERS WHO HAVE BEEN IN THE VEHICLE HAVE EXPERIENCED AND REPORTED THE SAME ISSUES, E.G., NAUSEA AND HEADACHE. THE VEHICLE NOW HAS 26K MILES.
Mfg Campaign: 11067016
Recall Date: Feb 5, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY FAMILY IS GETTING SICK WHILE IN THE CAR. ADULTS WITH SYMPTOMS OF DIZZINESS AND NAUSEA. CHILDREN WITH SYMPTOMS OF NAUSEA, HEADACHES AND VOMITING. THE VEHICLE IS IN MOTION AND HAS HAPPENED ON COUNTY, STATE AND HIGHWAY ROADS. GETTING OUT OF THE VEHICLE MAKES THE SYMPTOMS GO AWAY.
Corrective Action:
MY FAMILY IS GETTING SICK WHILE IN THE CAR. ADULTS WITH SYMPTOMS OF DIZZINESS AND NAUSEA. CHILDREN WITH SYMPTOMS OF NAUSEA, HEADACHES AND VOMITING. THE VEHICLE IS IN MOTION AND HAS HAPPENED ON COUNTY, STATE AND HIGHWAY ROADS. GETTING OUT OF THE VEHICLE MAKES THE SYMPTOMS GO AWAY.
Additional Notes:
MY FAMILY IS GETTING SICK WHILE IN THE CAR. ADULTS WITH SYMPTOMS OF DIZZINESS AND NAUSEA. CHILDREN WITH SYMPTOMS OF NAUSEA, HEADACHES AND VOMITING. THE VEHICLE IS IN MOTION AND HAS HAPPENED ON COUNTY, STATE AND HIGHWAY ROADS. GETTING OUT OF THE VEHICLE MAKES THE SYMPTOMS GO AWAY.
Mfg Campaign: 11066148
Recall Date: Jan 31, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VERY STONG CARBON-MONOXIDE SMELL IN CABIN. I HAVE TO PUT WINDOWS DOWN TO DRIVE. TOOK TO FORD FOR THE RECALL REPAIR, STILL HAVE AN ISSUE. HAPPENS WHEN CAR IS SITTING & WHILE BEING DRIVEN.
Corrective Action:
VERY STONG CARBON-MONOXIDE SMELL IN CABIN. I HAVE TO PUT WINDOWS DOWN TO DRIVE. TOOK TO FORD FOR THE RECALL REPAIR, STILL HAVE AN ISSUE. HAPPENS WHEN CAR IS SITTING & WHILE BEING DRIVEN.
Additional Notes:
VERY STONG CARBON-MONOXIDE SMELL IN CABIN. I HAVE TO PUT WINDOWS DOWN TO DRIVE. TOOK TO FORD FOR THE RECALL REPAIR, STILL HAVE AN ISSUE. HAPPENS WHEN CAR IS SITTING & WHILE BEING DRIVEN.
Mfg Campaign: 11065607
Recall Date: Jan 29, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON A MAJOR HIGHWAY AND MY SUV SUDDENLY STARTED LOOSING POWER AND JERKING (HESITATING TO MOVE) I PULLED OVER AND STARTED TO SMELL BURNING OIL OR VERY UNIQUE SMELL ALMOST LIKE BURNING BREAK FLUID OR CARBON. TOOK THE CAR TO THE DEALERSHIP AND THE SMELL WAS NOTICED IMMEDIATELY BY THE SERVICE REP. THEY COULD NOT FIND THE ISSUE AND CANNOT EXPLAIN THE SMELL IN MY CARS CABIN. THE SMELL IS SO STRONG WHEN PARKED OR DURING IDLE THAT WE CANNOT RUN THE AC OR HEATER FOR FEAR OF THE SMELL MAKING YA ALL SICK. FORD WILL NOT PROVIDE ANY INSIGHT OR HELP AND THE SMELL IS LITERALLY HARMING ME AND MY CHILDREN. THE ISSUE IS ONGOING AND THE SMELL HAS NOT LET UP. THE CAR DOES SPUTTER OUT WHEN ACCELERATING FROM TIME TO TIME..NO ANSWERS FROM FORD ON WHY THAT HAPPENS....COMPLETELY LOST AND FRUSTRATED!
Corrective Action:
I WAS DRIVING ON A MAJOR HIGHWAY AND MY SUV SUDDENLY STARTED LOOSING POWER AND JERKING (HESITATING TO MOVE) I PULLED OVER AND STARTED TO SMELL BURNING OIL OR VERY UNIQUE SMELL ALMOST LIKE BURNING BREAK FLUID OR CARBON. TOOK THE CAR TO THE DEALERSHIP AND THE SMELL WAS NOTICED IMMEDIATELY BY THE SERVICE REP. THEY COULD NOT FIND THE ISSUE AND CANNOT EXPLAIN THE SMELL IN MY CARS CABIN. THE SMELL IS SO STRONG WHEN PARKED OR DURING IDLE THAT WE CANNOT RUN THE AC OR HEATER FOR FEAR OF THE SMELL MAKING YA ALL SICK. FORD WILL NOT PROVIDE ANY INSIGHT OR HELP AND THE SMELL IS LITERALLY HARMING ME AND MY CHILDREN. THE ISSUE IS ONGOING AND THE SMELL HAS NOT LET UP. THE CAR DOES SPUTTER OUT WHEN ACCELERATING FROM TIME TO TIME..NO ANSWERS FROM FORD ON WHY THAT HAPPENS....COMPLETELY LOST AND FRUSTRATED!
Additional Notes:
I WAS DRIVING ON A MAJOR HIGHWAY AND MY SUV SUDDENLY STARTED LOOSING POWER AND JERKING (HESITATING TO MOVE) I PULLED OVER AND STARTED TO SMELL BURNING OIL OR VERY UNIQUE SMELL ALMOST LIKE BURNING BREAK FLUID OR CARBON. TOOK THE CAR TO THE DEALERSHIP AND THE SMELL WAS NOTICED IMMEDIATELY BY THE SERVICE REP. THEY COULD NOT FIND THE ISSUE AND CANNOT EXPLAIN THE SMELL IN MY CARS CABIN. THE SMELL IS SO STRONG WHEN PARKED OR DURING IDLE THAT WE CANNOT RUN THE AC OR HEATER FOR FEAR OF THE SMELL MAKING YA ALL SICK. FORD WILL NOT PROVIDE ANY INSIGHT OR HELP AND THE SMELL IS LITERALLY HARMING ME AND MY CHILDREN. THE ISSUE IS ONGOING AND THE SMELL HAS NOT LET UP. THE CAR DOES SPUTTER OUT WHEN ACCELERATING FROM TIME TO TIME..NO ANSWERS FROM FORD ON WHY THAT HAPPENS....COMPLETELY LOST AND FRUSTRATED!
Mfg Campaign: 11065000
Recall Date: Jan 26, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ANYTIME I ACCELERATE TO HIGHWAY SPEEDS, A STRONG EXHAUST ODOR FILLS THE PASSENGER CABIN. I WAS TOLD IT WAS NOTHING TO WORRY ABOUT BUT NOW I SAW A NEWS ARTICLE THAT RAISED NEW CONCERNS AND SUGGESTED REPORTING THIS ISSUE IF PRESENT.
Corrective Action:
ANYTIME I ACCELERATE TO HIGHWAY SPEEDS, A STRONG EXHAUST ODOR FILLS THE PASSENGER CABIN. I WAS TOLD IT WAS NOTHING TO WORRY ABOUT BUT NOW I SAW A NEWS ARTICLE THAT RAISED NEW CONCERNS AND SUGGESTED REPORTING THIS ISSUE IF PRESENT.
Additional Notes:
ANYTIME I ACCELERATE TO HIGHWAY SPEEDS, A STRONG EXHAUST ODOR FILLS THE PASSENGER CABIN. I WAS TOLD IT WAS NOTHING TO WORRY ABOUT BUT NOW I SAW A NEWS ARTICLE THAT RAISED NEW CONCERNS AND SUGGESTED REPORTING THIS ISSUE IF PRESENT.
Mfg Campaign: 11065027
Recall Date: Jan 26, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BEEN GETTING HEADACHES FOR THE PAST MONTH AS WELL AS DIZZINESS AND FEELINGS OF NAUSEA. YESTERDAY CAR HAD OVERWHELMING EXHAUST ODOR INSIDE OF CAR THAT MADE ME EXTREMELY ILL ALL DAY YESTERDAY... I DID CALL FORD AND THEY HAD IT TOWED TO A FORD DEALER WHO STATED THEY WILL CHANGE OUT CLIPS. WANT TO BE SURE TO REPORT AS IT APPEARS IT IS AN ONGOING PROBLEM WITH THIS VEHICLE TYPLE.. THE SMELL COULD BE SMELT AS SOON AS CAR WAS TURNED ON, AND WORSENED AS CAR WAS DRIVING DOWN ROAD. FASTER THE CAR WOULD MOVE THE WORSE IT GOT.
Corrective Action:
BEEN GETTING HEADACHES FOR THE PAST MONTH AS WELL AS DIZZINESS AND FEELINGS OF NAUSEA. YESTERDAY CAR HAD OVERWHELMING EXHAUST ODOR INSIDE OF CAR THAT MADE ME EXTREMELY ILL ALL DAY YESTERDAY... I DID CALL FORD AND THEY HAD IT TOWED TO A FORD DEALER WHO STATED THEY WILL CHANGE OUT CLIPS. WANT TO BE SURE TO REPORT AS IT APPEARS IT IS AN ONGOING PROBLEM WITH THIS VEHICLE TYPLE.. THE SMELL COULD BE SMELT AS SOON AS CAR WAS TURNED ON, AND WORSENED AS CAR WAS DRIVING DOWN ROAD. FASTER THE CAR WOULD MOVE THE WORSE IT GOT.
Additional Notes:
BEEN GETTING HEADACHES FOR THE PAST MONTH AS WELL AS DIZZINESS AND FEELINGS OF NAUSEA. YESTERDAY CAR HAD OVERWHELMING EXHAUST ODOR INSIDE OF CAR THAT MADE ME EXTREMELY ILL ALL DAY YESTERDAY... I DID CALL FORD AND THEY HAD IT TOWED TO A FORD DEALER WHO STATED THEY WILL CHANGE OUT CLIPS. WANT TO BE SURE TO REPORT AS IT APPEARS IT IS AN ONGOING PROBLEM WITH THIS VEHICLE TYPLE.. THE SMELL COULD BE SMELT AS SOON AS CAR WAS TURNED ON, AND WORSENED AS CAR WAS DRIVING DOWN ROAD. FASTER THE CAR WOULD MOVE THE WORSE IT GOT.
Mfg Campaign: 11065213
Recall Date: Jan 26, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY STARTED ITSELF WITHOUT WARNING. WOODY SANDERS FORD (235 W MITCHELL AVE, CINCINNATI, OH) WAS CONTACTED AND STATED THAT THIS PARTICULAR FAILURE ONLY APPLIED TO THE POLICE CRUISERS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT PROVIDED.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY STARTED ITSELF WITHOUT WARNING. WOODY SANDERS FORD (235 W MITCHELL AVE, CINCINNATI, OH) WAS CONTACTED AND STATED THAT THIS PARTICULAR FAILURE ONLY APPLIED TO THE POLICE CRUISERS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT PROVIDED.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY STARTED ITSELF WITHOUT WARNING. WOODY SANDERS FORD (235 W MITCHELL AVE, CINCINNATI, OH) WAS CONTACTED AND STATED THAT THIS PARTICULAR FAILURE ONLY APPLIED TO THE POLICE CRUISERS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT PROVIDED.
Mfg Campaign: 11065296
Recall Date: Jan 26, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I REPORTED THIS EARLIER TODAY, BUT WANTED TO ADD TO HERE THAT I TALKED TO A REPRESENTATIVE TO FORD AND TOLD HIM THAT THE CAR WAS LEAKING EXHAUST INTO THE CAB OF THE CAR. HE ADVISED ME TO "DRIVE IT" TO ANOTHER DEALERSHIP ABOUT 20-30 MINUTES AWAY. I ASKED IF HE WAS WILLING TO PUT HIS CHILD IN THIS CAR AS THIS IS WHAT HE IS ADVISING ME TO DO. HE SAID HE WOULD NOT. PLEASE USE THIS INFORMATION AS YOU CAN AS FORD CUSTOMER SERVICE IS NOW PUTTING PEOPLE IN AND OUTSIDE OF THE CAR IN SERIOUS DANGER BY ADVISING THEM TO DRIVE VEHICLES THAT ARE OBVIOUSLY NOT ROAD WORTHY. DISGUSTING A COMPANY IS ALLOWED THIS... THANKS
Corrective Action:
I REPORTED THIS EARLIER TODAY, BUT WANTED TO ADD TO HERE THAT I TALKED TO A REPRESENTATIVE TO FORD AND TOLD HIM THAT THE CAR WAS LEAKING EXHAUST INTO THE CAB OF THE CAR. HE ADVISED ME TO "DRIVE IT" TO ANOTHER DEALERSHIP ABOUT 20-30 MINUTES AWAY. I ASKED IF HE WAS WILLING TO PUT HIS CHILD IN THIS CAR AS THIS IS WHAT HE IS ADVISING ME TO DO. HE SAID HE WOULD NOT. PLEASE USE THIS INFORMATION AS YOU CAN AS FORD CUSTOMER SERVICE IS NOW PUTTING PEOPLE IN AND OUTSIDE OF THE CAR IN SERIOUS DANGER BY ADVISING THEM TO DRIVE VEHICLES THAT ARE OBVIOUSLY NOT ROAD WORTHY. DISGUSTING A COMPANY IS ALLOWED THIS... THANKS
Additional Notes:
I REPORTED THIS EARLIER TODAY, BUT WANTED TO ADD TO HERE THAT I TALKED TO A REPRESENTATIVE TO FORD AND TOLD HIM THAT THE CAR WAS LEAKING EXHAUST INTO THE CAB OF THE CAR. HE ADVISED ME TO "DRIVE IT" TO ANOTHER DEALERSHIP ABOUT 20-30 MINUTES AWAY. I ASKED IF HE WAS WILLING TO PUT HIS CHILD IN THIS CAR AS THIS IS WHAT HE IS ADVISING ME TO DO. HE SAID HE WOULD NOT. PLEASE USE THIS INFORMATION AS YOU CAN AS FORD CUSTOMER SERVICE IS NOW PUTTING PEOPLE IN AND OUTSIDE OF THE CAR IN SERIOUS DANGER BY ADVISING THEM TO DRIVE VEHICLES THAT ARE OBVIOUSLY NOT ROAD WORTHY. DISGUSTING A COMPANY IS ALLOWED THIS... THANKS
Mfg Campaign: 11065276
Recall Date: Jan 26, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 30 MPH, THE CONTACT OBSERVED AN ODOR UNDERNEATH THE THIRD ROW SEATS. THE CONTACT BEGAN FEELING DROWSY AND DIZZY. THE ISSUE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO APPLE FORD LINCOLN (8800 STANFORD BLVD, COLUMBIA, MD 21045, (866) 841-9642) WHERE IT WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 30 MPH, THE CONTACT OBSERVED AN ODOR UNDERNEATH THE THIRD ROW SEATS. THE CONTACT BEGAN FEELING DROWSY AND DIZZY. THE ISSUE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO APPLE FORD LINCOLN (8800 STANFORD BLVD, COLUMBIA, MD 21045, (866) 841-9642) WHERE IT WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 30 MPH, THE CONTACT OBSERVED AN ODOR UNDERNEATH THE THIRD ROW SEATS. THE CONTACT BEGAN FEELING DROWSY AND DIZZY. THE ISSUE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO APPLE FORD LINCOLN (8800 STANFORD BLVD, COLUMBIA, MD 21045, (866) 841-9642) WHERE IT WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Mfg Campaign: 11065314
Recall Date: Jan 26, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
FROM THE DAY I TOOK DELIVERY OF MY 2016 FORD EXPLORER SPORT, THERE WAS A PROMINENT SMELL IN THE CABIN THAT APPEARED UNDER MODERATE ACCELERATION. I INITIALLY BELIEVED IT TO BE CAUSED BY THE "BREAKING IN" OF A NEW ENGINE. HOWEVER, THE PROBLEM PERSISTED. PASSENGERS WOULD CONTINUALLY ASK ME ABOUT THE AWFUL "ROTTEN EGG" SMELL IN MY EXPLORER. I WAS GETTING HEADACHES AND FEELING NAUSEOUS AT TIMES WHILE DRIVING MY EXPLORER. AFTER RESEARCHING THE ISSUE ON THE INTERNET, I FOUND COUNTLESS REPORTS OF OTHERS HAVING THE SAME EXPERIENCE WITH THEIR EXPLORERS. I TOOK MY VEHICLE TO AUTO NATION FORD IN SCOTTSDALE, AZ AND THE SERVICE ADVISOR TOLD ME THEY'VE HAD SEVERAL FOLKS WITH THE SAME ISSUE AND THAT FORD HAD ISSUED A SERVICE BULLETIN ON HOW TO RESOLVE THE PROBLEM. I WAS TOLD THAT THERE WAS A DESIGN FLAW LEADING TO THE EXHAUST FUMES RE-ENTERING THE VEHICLE THROUGH THE VENTILATION SYSTEM. THE ADVISOR INDICATED THEY WOULD NEED THE CAR FOR AT LEAST A WEEK TO RE-SEAL THE SYSTEM TO MINIMIZE THE PROBLEM. AFTER HAVING MY VEHICLE FOR SEVERAL WEEKS, I RECEIVED IT BACK AND THE ISSUE WAS NOT RESOLVED. I RETURNED THE CAR TO FORD AND THEY ARRANGED FOR ME TO HAVE LOANER EXPLORER WHILE THEY WORKED ON MINE. IT HAD THE SAME EXACT ISSUE. MY EXPLORER WAS AT THE DEALER FOR WELL OVER A MONTH AND I WAS TOLD THAT THEY WERE WAITING FOR FORD TO ENGINEER AND MANUFACTURE THE PARTS NEEDED TO FULLY RESOLVE THE EXHAUST LEAKS. AFTER FINALLY GETTING THE CAR BACK, THE ISSUE INITIALLY SEEMED TO IMPROVE, BUT QUICKLY RETURNED. THE DEALER HAS STATED THEY HAVE DONE ALL THEY CAN AND THAT NO OTHER FIX EXISTS. THIS IS COMPLETELY UNACCEPTABLE AND UNSAFE. I HAVE A WIFE AND 3 CHILDREN AND I DO NOT FEEL COMFORTABLE DRIVING WITH THEM IN THE VEHICLE BEYOND VERY SHORT TRIPS. WE'VE EVEN GONE SO FAR AS TO RENT VEHICLES FOR FAMILY ROAD TRIPS DUE TO THE ISSUES WITH OUR EXPLORER.
Corrective Action:
FROM THE DAY I TOOK DELIVERY OF MY 2016 FORD EXPLORER SPORT, THERE WAS A PROMINENT SMELL IN THE CABIN THAT APPEARED UNDER MODERATE ACCELERATION. I INITIALLY BELIEVED IT TO BE CAUSED BY THE "BREAKING IN" OF A NEW ENGINE. HOWEVER, THE PROBLEM PERSISTED. PASSENGERS WOULD CONTINUALLY ASK ME ABOUT THE AWFUL "ROTTEN EGG" SMELL IN MY EXPLORER. I WAS GETTING HEADACHES AND FEELING NAUSEOUS AT TIMES WHILE DRIVING MY EXPLORER. AFTER RESEARCHING THE ISSUE ON THE INTERNET, I FOUND COUNTLESS REPORTS OF OTHERS HAVING THE SAME EXPERIENCE WITH THEIR EXPLORERS. I TOOK MY VEHICLE TO AUTO NATION FORD IN SCOTTSDALE, AZ AND THE SERVICE ADVISOR TOLD ME THEY'VE HAD SEVERAL FOLKS WITH THE SAME ISSUE AND THAT FORD HAD ISSUED A SERVICE BULLETIN ON HOW TO RESOLVE THE PROBLEM. I WAS TOLD THAT THERE WAS A DESIGN FLAW LEADING TO THE EXHAUST FUMES RE-ENTERING THE VEHICLE THROUGH THE VENTILATION SYSTEM. THE ADVISOR INDICATED THEY WOULD NEED THE CAR FOR AT LEAST A WEEK TO RE-SEAL THE SYSTEM TO MINIMIZE THE PROBLEM. AFTER HAVING MY VEHICLE FOR SEVERAL WEEKS, I RECEIVED IT BACK AND THE ISSUE WAS NOT RESOLVED. I RETURNED THE CAR TO FORD AND THEY ARRANGED FOR ME TO HAVE LOANER EXPLORER WHILE THEY WORKED ON MINE. IT HAD THE SAME EXACT ISSUE. MY EXPLORER WAS AT THE DEALER FOR WELL OVER A MONTH AND I WAS TOLD THAT THEY WERE WAITING FOR FORD TO ENGINEER AND MANUFACTURE THE PARTS NEEDED TO FULLY RESOLVE THE EXHAUST LEAKS. AFTER FINALLY GETTING THE CAR BACK, THE ISSUE INITIALLY SEEMED TO IMPROVE, BUT QUICKLY RETURNED. THE DEALER HAS STATED THEY HAVE DONE ALL THEY CAN AND THAT NO OTHER FIX EXISTS. THIS IS COMPLETELY UNACCEPTABLE AND UNSAFE. I HAVE A WIFE AND 3 CHILDREN AND I DO NOT FEEL COMFORTABLE DRIVING WITH THEM IN THE VEHICLE BEYOND VERY SHORT TRIPS. WE'VE EVEN GONE SO FAR AS TO RENT VEHICLES FOR FAMILY ROAD TRIPS DUE TO THE ISSUES WITH OUR EXPLORER.
Additional Notes:
FROM THE DAY I TOOK DELIVERY OF MY 2016 FORD EXPLORER SPORT, THERE WAS A PROMINENT SMELL IN THE CABIN THAT APPEARED UNDER MODERATE ACCELERATION. I INITIALLY BELIEVED IT TO BE CAUSED BY THE "BREAKING IN" OF A NEW ENGINE. HOWEVER, THE PROBLEM PERSISTED. PASSENGERS WOULD CONTINUALLY ASK ME ABOUT THE AWFUL "ROTTEN EGG" SMELL IN MY EXPLORER. I WAS GETTING HEADACHES AND FEELING NAUSEOUS AT TIMES WHILE DRIVING MY EXPLORER. AFTER RESEARCHING THE ISSUE ON THE INTERNET, I FOUND COUNTLESS REPORTS OF OTHERS HAVING THE SAME EXPERIENCE WITH THEIR EXPLORERS. I TOOK MY VEHICLE TO AUTO NATION FORD IN SCOTTSDALE, AZ AND THE SERVICE ADVISOR TOLD ME THEY'VE HAD SEVERAL FOLKS WITH THE SAME ISSUE AND THAT FORD HAD ISSUED A SERVICE BULLETIN ON HOW TO RESOLVE THE PROBLEM. I WAS TOLD THAT THERE WAS A DESIGN FLAW LEADING TO THE EXHAUST FUMES RE-ENTERING THE VEHICLE THROUGH THE VENTILATION SYSTEM. THE ADVISOR INDICATED THEY WOULD NEED THE CAR FOR AT LEAST A WEEK TO RE-SEAL THE SYSTEM TO MINIMIZE THE PROBLEM. AFTER HAVING MY VEHICLE FOR SEVERAL WEEKS, I RECEIVED IT BACK AND THE ISSUE WAS NOT RESOLVED. I RETURNED THE CAR TO FORD AND THEY ARRANGED FOR ME TO HAVE LOANER EXPLORER WHILE THEY WORKED ON MINE. IT HAD THE SAME EXACT ISSUE. MY EXPLORER WAS AT THE DEALER FOR WELL OVER A MONTH AND I WAS TOLD THAT THEY WERE WAITING FOR FORD TO ENGINEER AND MANUFACTURE THE PARTS NEEDED TO FULLY RESOLVE THE EXHAUST LEAKS. AFTER FINALLY GETTING THE CAR BACK, THE ISSUE INITIALLY SEEMED TO IMPROVE, BUT QUICKLY RETURNED. THE DEALER HAS STATED THEY HAVE DONE ALL THEY CAN AND THAT NO OTHER FIX EXISTS. THIS IS COMPLETELY UNACCEPTABLE AND UNSAFE. I HAVE A WIFE AND 3 CHILDREN AND I DO NOT FEEL COMFORTABLE DRIVING WITH THEM IN THE VEHICLE BEYOND VERY SHORT TRIPS. WE'VE EVEN GONE SO FAR AS TO RENT VEHICLES FOR FAMILY ROAD TRIPS DUE TO THE ISSUES WITH OUR EXPLORER.
Mfg Campaign: 11064858
Recall Date: Jan 25, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT FELT VERY TIRED, WEAK, DIZZY, AND SLEEPY. SINCE THE CONTACT WAS SUFFERING FROM A COLD AT THE TIME, SHE COULD NOT DETERMINE IF THERE WAS AN ODOR IN THE VEHICLE. THE CONTACT WAS ABLE TO DRIVE BACK HOME. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 36,315.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT FELT VERY TIRED, WEAK, DIZZY, AND SLEEPY. SINCE THE CONTACT WAS SUFFERING FROM A COLD AT THE TIME, SHE COULD NOT DETERMINE IF THERE WAS AN ODOR IN THE VEHICLE. THE CONTACT WAS ABLE TO DRIVE BACK HOME. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 36,315.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT FELT VERY TIRED, WEAK, DIZZY, AND SLEEPY. SINCE THE CONTACT WAS SUFFERING FROM A COLD AT THE TIME, SHE COULD NOT DETERMINE IF THERE WAS AN ODOR IN THE VEHICLE. THE CONTACT WAS ABLE TO DRIVE BACK HOME. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 36,315.
Mfg Campaign: 11064950
Recall Date: Jan 25, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
UNDER ACCELERATION THERE ARE INSTANCES OF WHAT SEEM TO BE EXHAUST FUMES BEING PRESENT IN THE CABIN OF OUR EXPLORER. THIS HAS LED TO HEADACHES FOR MYSELF, MY WIFE AND OUR 7 YEAR OLD SON.
Corrective Action:
UNDER ACCELERATION THERE ARE INSTANCES OF WHAT SEEM TO BE EXHAUST FUMES BEING PRESENT IN THE CABIN OF OUR EXPLORER. THIS HAS LED TO HEADACHES FOR MYSELF, MY WIFE AND OUR 7 YEAR OLD SON.
Additional Notes:
UNDER ACCELERATION THERE ARE INSTANCES OF WHAT SEEM TO BE EXHAUST FUMES BEING PRESENT IN THE CABIN OF OUR EXPLORER. THIS HAS LED TO HEADACHES FOR MYSELF, MY WIFE AND OUR 7 YEAR OLD SON.
Mfg Campaign: 11064970
Recall Date: Jan 25, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THAT CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ODOR OF FUEL EMITTING INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A UNKNOWN LOCAL FORD DEALER FOR A DIAGNOSIS WHERE THE MECHANIC ADVISED THE CONTACT THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT AGAIN WAS DRIVING THE VEHICLE A WEEK LATER, AND SMELLED A FUEL ODOR AGAIN INSIDE THE VEHICLE. THE CONTACT CALLED THE FORD MOTOR COMPANY LOCATED AT 1 AMERICAN ROAD , DEARBORN, MI 48126 (313)322-3000, AND WAS ADVISED TO DROP OFF THE VEHICLE FOR A DIAGNOSIS. THE CONTACT WAS ADVISED THE FUEL PUMP WAS LEAKING FROM A CRACK IN THE PUMP. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED OR NOT. THE FAILURE MILEAGE WAS 40,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THAT CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ODOR OF FUEL EMITTING INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A UNKNOWN LOCAL FORD DEALER FOR A DIAGNOSIS WHERE THE MECHANIC ADVISED THE CONTACT THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT AGAIN WAS DRIVING THE VEHICLE A WEEK LATER, AND SMELLED A FUEL ODOR AGAIN INSIDE THE VEHICLE. THE CONTACT CALLED THE FORD MOTOR COMPANY LOCATED AT 1 AMERICAN ROAD , DEARBORN, MI 48126 (313)322-3000, AND WAS ADVISED TO DROP OFF THE VEHICLE FOR A DIAGNOSIS. THE CONTACT WAS ADVISED THE FUEL PUMP WAS LEAKING FROM A CRACK IN THE PUMP. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED OR NOT. THE FAILURE MILEAGE WAS 40,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THAT CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ODOR OF FUEL EMITTING INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A UNKNOWN LOCAL FORD DEALER FOR A DIAGNOSIS WHERE THE MECHANIC ADVISED THE CONTACT THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT AGAIN WAS DRIVING THE VEHICLE A WEEK LATER, AND SMELLED A FUEL ODOR AGAIN INSIDE THE VEHICLE. THE CONTACT CALLED THE FORD MOTOR COMPANY LOCATED AT 1 AMERICAN ROAD , DEARBORN, MI 48126 (313)322-3000, AND WAS ADVISED TO DROP OFF THE VEHICLE FOR A DIAGNOSIS. THE CONTACT WAS ADVISED THE FUEL PUMP WAS LEAKING FROM A CRACK IN THE PUMP. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED OR NOT. THE FAILURE MILEAGE WAS 40,000.
Mfg Campaign: 11064550
Recall Date: Jan 24, 2018
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THAT CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ODOR OF FUEL EMITTING INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A UNKNOWN LOCAL FORD DEALER FOR A DIAGNOSIS WHERE THE MECHANIC ADVISED THE CONTACT THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT AGAIN WAS DRIVING THE VEHICLE A WEEK LATER, AND SMELLED A FUEL ODOR AGAIN INSIDE THE VEHICLE. THE CONTACT CALLED THE FORD MOTOR COMPANY LOCATED AT 1 AMERICAN ROAD , DEARBORN, MI 48126 (313)322-3000, AND WAS ADVISED TO DROP OFF THE VEHICLE FOR A DIAGNOSIS. THE CONTACT WAS ADVISED THE FUEL PUMP WAS LEAKING FROM A CRACK IN THE PUMP. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED OR NOT. THE FAILURE MILEAGE WAS 40,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THAT CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ODOR OF FUEL EMITTING INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A UNKNOWN LOCAL FORD DEALER FOR A DIAGNOSIS WHERE THE MECHANIC ADVISED THE CONTACT THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT AGAIN WAS DRIVING THE VEHICLE A WEEK LATER, AND SMELLED A FUEL ODOR AGAIN INSIDE THE VEHICLE. THE CONTACT CALLED THE FORD MOTOR COMPANY LOCATED AT 1 AMERICAN ROAD , DEARBORN, MI 48126 (313)322-3000, AND WAS ADVISED TO DROP OFF THE VEHICLE FOR A DIAGNOSIS. THE CONTACT WAS ADVISED THE FUEL PUMP WAS LEAKING FROM A CRACK IN THE PUMP. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED OR NOT. THE FAILURE MILEAGE WAS 40,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THAT CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ODOR OF FUEL EMITTING INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A UNKNOWN LOCAL FORD DEALER FOR A DIAGNOSIS WHERE THE MECHANIC ADVISED THE CONTACT THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT AGAIN WAS DRIVING THE VEHICLE A WEEK LATER, AND SMELLED A FUEL ODOR AGAIN INSIDE THE VEHICLE. THE CONTACT CALLED THE FORD MOTOR COMPANY LOCATED AT 1 AMERICAN ROAD , DEARBORN, MI 48126 (313)322-3000, AND WAS ADVISED TO DROP OFF THE VEHICLE FOR A DIAGNOSIS. THE CONTACT WAS ADVISED THE FUEL PUMP WAS LEAKING FROM A CRACK IN THE PUMP. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED OR NOT. THE FAILURE MILEAGE WAS 40,000.
Mfg Campaign: 11064550
Recall Date: Jan 24, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE INTERIOR OF THE CAR FILLS WITH EXHAUST SMELLS. IT IS OVERPOWERING AND HAS CAUSED NAUSEA AND HEADACHES IN MYSELF AS WELL AS MY TWO OLDER CHILDREN. I AM NOT SURE HOW IT IS AFFECTING MY 3 MONTH OLD. THE SMELL IS UNCOMFORTABLE AND THE ONLY WAY TO GET RID OF IT IS TO STOP THE CAR AND OPEN WINDOWS. IT HAPPENS WHEN VEHICLE IN MOTION AS WELL AS STATIONARY.
Corrective Action:
THE INTERIOR OF THE CAR FILLS WITH EXHAUST SMELLS. IT IS OVERPOWERING AND HAS CAUSED NAUSEA AND HEADACHES IN MYSELF AS WELL AS MY TWO OLDER CHILDREN. I AM NOT SURE HOW IT IS AFFECTING MY 3 MONTH OLD. THE SMELL IS UNCOMFORTABLE AND THE ONLY WAY TO GET RID OF IT IS TO STOP THE CAR AND OPEN WINDOWS. IT HAPPENS WHEN VEHICLE IN MOTION AS WELL AS STATIONARY.
Additional Notes:
THE INTERIOR OF THE CAR FILLS WITH EXHAUST SMELLS. IT IS OVERPOWERING AND HAS CAUSED NAUSEA AND HEADACHES IN MYSELF AS WELL AS MY TWO OLDER CHILDREN. I AM NOT SURE HOW IT IS AFFECTING MY 3 MONTH OLD. THE SMELL IS UNCOMFORTABLE AND THE ONLY WAY TO GET RID OF IT IS TO STOP THE CAR AND OPEN WINDOWS. IT HAPPENS WHEN VEHICLE IN MOTION AS WELL AS STATIONARY.
Mfg Campaign: 11064562
Recall Date: Jan 24, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR HAS SMELLED AWFUL SINCE LEASING. BEING GASSED WITH CARBON MONOXIDE EVERY TIME I DRIVE IT. TOOK IN FOR RECALL TO VARSITY LINCOLN. THEY DID NOT ADDRESS IT. DROVE CAR TO FRANKENMUTH FOR THANKSGIVING DINNER 1 1/2 HOUR RIDE. SOMETHING POPPED AND THE MOST AWFUL GAS SMELL CAME OUT AND NEVER WENT AWAY EVERYBODY AROUND US COULD SMELL IT. DROPPED IT OFF AT TOM HOLZER FORD. THEY ADDRESSED THE RECALL AND SMELL BY PUTTING ADSHESIVE (TAPE) AND SEALANT (GLUE) CALLED AND TOLD IT IT WAS READY. THE SMELL WAS NOT GONE TOOK IT BACK 4 DAYS LATER. WAS TOLD THE TRANSFER CASE BLEW AND THEY WOULD NEED IT FOR A FEW DAYS TO FIX IT. PICK UP CAR STILL SMELLED AWFUL. WENT UP NORTH LAST WEEK. THREE HOUR RIDE. THE FIRST HOUR I HAD THE BACK WINDOWS OPEN AS ALWAYS CAUSE I KNOW I AM BEING POISONED. THE NEXT TWO HOURS WERE POURING RAIN COULD NO LONGER DRIVE WITH WINDOWS OPEN. STOPPED FOR GAS AND GROCERIES. GOT OUT OF EXPLORER AND WAS DIZZY, NAUSEATED AND MY HEART HURT COULDN'T THINK OF WHAT GROCERIES I NEEDED CLERK ASKED IF I WAS OK. TOLD HIM NOT SURE WHAT WAS WRONG WITH ME FIGURED IT OUT I WAS POISONED CARBON MONOXIDE
Corrective Action:
CAR HAS SMELLED AWFUL SINCE LEASING. BEING GASSED WITH CARBON MONOXIDE EVERY TIME I DRIVE IT. TOOK IN FOR RECALL TO VARSITY LINCOLN. THEY DID NOT ADDRESS IT. DROVE CAR TO FRANKENMUTH FOR THANKSGIVING DINNER 1 1/2 HOUR RIDE. SOMETHING POPPED AND THE MOST AWFUL GAS SMELL CAME OUT AND NEVER WENT AWAY EVERYBODY AROUND US COULD SMELL IT. DROPPED IT OFF AT TOM HOLZER FORD. THEY ADDRESSED THE RECALL AND SMELL BY PUTTING ADSHESIVE (TAPE) AND SEALANT (GLUE) CALLED AND TOLD IT IT WAS READY. THE SMELL WAS NOT GONE TOOK IT BACK 4 DAYS LATER. WAS TOLD THE TRANSFER CASE BLEW AND THEY WOULD NEED IT FOR A FEW DAYS TO FIX IT. PICK UP CAR STILL SMELLED AWFUL. WENT UP NORTH LAST WEEK. THREE HOUR RIDE. THE FIRST HOUR I HAD THE BACK WINDOWS OPEN AS ALWAYS CAUSE I KNOW I AM BEING POISONED. THE NEXT TWO HOURS WERE POURING RAIN COULD NO LONGER DRIVE WITH WINDOWS OPEN. STOPPED FOR GAS AND GROCERIES. GOT OUT OF EXPLORER AND WAS DIZZY, NAUSEATED AND MY HEART HURT COULDN'T THINK OF WHAT GROCERIES I NEEDED CLERK ASKED IF I WAS OK. TOLD HIM NOT SURE WHAT WAS WRONG WITH ME FIGURED IT OUT I WAS POISONED CARBON MONOXIDE
Additional Notes:
CAR HAS SMELLED AWFUL SINCE LEASING. BEING GASSED WITH CARBON MONOXIDE EVERY TIME I DRIVE IT. TOOK IN FOR RECALL TO VARSITY LINCOLN. THEY DID NOT ADDRESS IT. DROVE CAR TO FRANKENMUTH FOR THANKSGIVING DINNER 1 1/2 HOUR RIDE. SOMETHING POPPED AND THE MOST AWFUL GAS SMELL CAME OUT AND NEVER WENT AWAY EVERYBODY AROUND US COULD SMELL IT. DROPPED IT OFF AT TOM HOLZER FORD. THEY ADDRESSED THE RECALL AND SMELL BY PUTTING ADSHESIVE (TAPE) AND SEALANT (GLUE) CALLED AND TOLD IT IT WAS READY. THE SMELL WAS NOT GONE TOOK IT BACK 4 DAYS LATER. WAS TOLD THE TRANSFER CASE BLEW AND THEY WOULD NEED IT FOR A FEW DAYS TO FIX IT. PICK UP CAR STILL SMELLED AWFUL. WENT UP NORTH LAST WEEK. THREE HOUR RIDE. THE FIRST HOUR I HAD THE BACK WINDOWS OPEN AS ALWAYS CAUSE I KNOW I AM BEING POISONED. THE NEXT TWO HOURS WERE POURING RAIN COULD NO LONGER DRIVE WITH WINDOWS OPEN. STOPPED FOR GAS AND GROCERIES. GOT OUT OF EXPLORER AND WAS DIZZY, NAUSEATED AND MY HEART HURT COULDN'T THINK OF WHAT GROCERIES I NEEDED CLERK ASKED IF I WAS OK. TOLD HIM NOT SURE WHAT WAS WRONG WITH ME FIGURED IT OUT I WAS POISONED CARBON MONOXIDE
Mfg Campaign: 11064645
Recall Date: Jan 24, 2018
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury