Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.
Corrective Action:
I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.
Additional Notes:
I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.
Mfg Campaign: 11085166
Recall Date: Apr 15, 2018
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.
Corrective Action:
I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.
Additional Notes:
I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.
Mfg Campaign: 11085166
Recall Date: Apr 15, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.
Corrective Action:
I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.
Additional Notes:
I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.
Mfg Campaign: 11085166
Recall Date: Apr 15, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
DRIVEN 2013 AND 2016 FORD EXPLORER SPORTS TOTAL 130 K MILES, AM EXTREMELY ILL DUE TO CARBON MONOXIDE ISSUES, COMPLAINED TO MY DR'S FOR OVER FOUR YEARS HEADACHES, DIZZY, BLURRY VISION, OVERALL CONFUSION, NOT COMPREHENDING, SHORTNESS OF BREATH, CHEST PAIN AND SWEATING, HAD SINUS SURGERY JUNE 2017 THOUGHT THAT WAS THE ISSUE, NEVER FELT BETTER AFTER SURGERY, MY ENT'S STATED NOT SINUS ISSUE, HAS TO BE UNDERLYING MEDICAL ISSUES, WENT TO FORD DEALERSHIP TWO MONTHS AGO , ASKED TECHNICIAN WHY SO MANY COP EXPLORERS IN FOR SERVICE, TECH RELATED, CARBON MONOXIDE ISSUE TECHNICAL BULLETIN RECALL, HAD TAKEN MY 2016 IN A YEAR AGO COMPLAINING OF EXHAUST ODORS, WENT HOME GOOGLED CARBON MONOXIDE POISONING AND WAS ASTONISHED TO SEE THAT ALL OF MY MEDICAL COMPLAINTS TO MY DR'S OVER THE PAST FOUR YEARS RELATED TO LONG TERM EXPOSURE TO CARBON MONOXIDE POISONING, FEEL FORD IS TRYING TO JUST WIPE THEIR HANDS, THESE CARS ARE KILLING PEOPLE, ESPECIALLY DRIVERS LIKE MY SELF WHO ARE IN THEIR VEHICLES FOR EXTENDED PERIODS OF TIME.KINDLY REPLY TO WHAT MAY BE ACCOMPLISHED TO GET FORD TO TAKE RESPONSIBILITY FOR THESE DEATH CARS
Corrective Action:
DRIVEN 2013 AND 2016 FORD EXPLORER SPORTS TOTAL 130 K MILES, AM EXTREMELY ILL DUE TO CARBON MONOXIDE ISSUES, COMPLAINED TO MY DR'S FOR OVER FOUR YEARS HEADACHES, DIZZY, BLURRY VISION, OVERALL CONFUSION, NOT COMPREHENDING, SHORTNESS OF BREATH, CHEST PAIN AND SWEATING, HAD SINUS SURGERY JUNE 2017 THOUGHT THAT WAS THE ISSUE, NEVER FELT BETTER AFTER SURGERY, MY ENT'S STATED NOT SINUS ISSUE, HAS TO BE UNDERLYING MEDICAL ISSUES, WENT TO FORD DEALERSHIP TWO MONTHS AGO , ASKED TECHNICIAN WHY SO MANY COP EXPLORERS IN FOR SERVICE, TECH RELATED, CARBON MONOXIDE ISSUE TECHNICAL BULLETIN RECALL, HAD TAKEN MY 2016 IN A YEAR AGO COMPLAINING OF EXHAUST ODORS, WENT HOME GOOGLED CARBON MONOXIDE POISONING AND WAS ASTONISHED TO SEE THAT ALL OF MY MEDICAL COMPLAINTS TO MY DR'S OVER THE PAST FOUR YEARS RELATED TO LONG TERM EXPOSURE TO CARBON MONOXIDE POISONING, FEEL FORD IS TRYING TO JUST WIPE THEIR HANDS, THESE CARS ARE KILLING PEOPLE, ESPECIALLY DRIVERS LIKE MY SELF WHO ARE IN THEIR VEHICLES FOR EXTENDED PERIODS OF TIME.KINDLY REPLY TO WHAT MAY BE ACCOMPLISHED TO GET FORD TO TAKE RESPONSIBILITY FOR THESE DEATH CARS
Additional Notes:
DRIVEN 2013 AND 2016 FORD EXPLORER SPORTS TOTAL 130 K MILES, AM EXTREMELY ILL DUE TO CARBON MONOXIDE ISSUES, COMPLAINED TO MY DR'S FOR OVER FOUR YEARS HEADACHES, DIZZY, BLURRY VISION, OVERALL CONFUSION, NOT COMPREHENDING, SHORTNESS OF BREATH, CHEST PAIN AND SWEATING, HAD SINUS SURGERY JUNE 2017 THOUGHT THAT WAS THE ISSUE, NEVER FELT BETTER AFTER SURGERY, MY ENT'S STATED NOT SINUS ISSUE, HAS TO BE UNDERLYING MEDICAL ISSUES, WENT TO FORD DEALERSHIP TWO MONTHS AGO , ASKED TECHNICIAN WHY SO MANY COP EXPLORERS IN FOR SERVICE, TECH RELATED, CARBON MONOXIDE ISSUE TECHNICAL BULLETIN RECALL, HAD TAKEN MY 2016 IN A YEAR AGO COMPLAINING OF EXHAUST ODORS, WENT HOME GOOGLED CARBON MONOXIDE POISONING AND WAS ASTONISHED TO SEE THAT ALL OF MY MEDICAL COMPLAINTS TO MY DR'S OVER THE PAST FOUR YEARS RELATED TO LONG TERM EXPOSURE TO CARBON MONOXIDE POISONING, FEEL FORD IS TRYING TO JUST WIPE THEIR HANDS, THESE CARS ARE KILLING PEOPLE, ESPECIALLY DRIVERS LIKE MY SELF WHO ARE IN THEIR VEHICLES FOR EXTENDED PERIODS OF TIME.KINDLY REPLY TO WHAT MAY BE ACCOMPLISHED TO GET FORD TO TAKE RESPONSIBILITY FOR THESE DEATH CARS
Mfg Campaign: 11085079
Recall Date: Apr 14, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE REAR DOORS WILL NOT OPEN WHEN THE CAR COMES TO A STOP AND PEOPLE WANT TO EXIT THE CAR; THE CHILD LOCK IS NOT ON. THE DRIVER HAS TO PHYSICALLY PUSH THE UNLOCK BUTTON TO OPEN ALL THE CAR DOORS . THE AUTONATION DEALERSHIP IN TUSTIN, CA CONTINUES TO TELL ME THIS IS CORRECT! THIS IS INSANITY AND UNSAFE. SO I'VE POSED THE SCENARIO, IF WE'RE IN A CRASH AND THE DRIVER BECOMES UNCONSCIOUS AND THE VEHICLE IS ON FIRE, YOU MEAN THE DRIVER HAS TO 'BECOME' CONSCIOUS IN ORDER TO OPEN ALL THE DOORS FOR EVERYONE TO ESCAPE?? YES, THAT IS THE ANSWER. THEY HAVE NO OTHER ANSWERS FOR ME TO EITHER UN-PROGRAM SOMETHING THAT IT INCORRECTLY PROGRAMMED OR EVEN ANY ADMISSION OR SUGGESTIONS THAT THIS DOESN'T SOUND CORRECT. WE NOW FEEL VERY UNSAFE DRIVING THIS VEHICLE. THIS HAS EXISTED SINCE PURCHASING THE VEHICLE IN 2015 BUT BECAUSE OF OUR CURRENTLY SITUATION HAVE BECOME AWARE OF IT. DRIVING A DEMENTIA PATIENT AND HER CAREGIVER HAS EXACERBATED THIS MATTER - THE CAREGIVER IS THE ONE EXPERIENCING THE PANIC OF NOT BE ABLE TO GET OUT WHILE NEEDING TO HELP THE DEMENTIA PATIENT - PREVIOUSLY, CHILDREN RIDING IN THE BACK WOULD NOT BE AWARE OF THE DANGER OF THIS MATTER OR THE URGENCY TO GET OUT OR THE FACT THAT THIS SAFETY ISSUE IS SOMETHING ABSOLUTELY OVERLOOKED BY FORD.
Corrective Action:
THE REAR DOORS WILL NOT OPEN WHEN THE CAR COMES TO A STOP AND PEOPLE WANT TO EXIT THE CAR; THE CHILD LOCK IS NOT ON. THE DRIVER HAS TO PHYSICALLY PUSH THE UNLOCK BUTTON TO OPEN ALL THE CAR DOORS . THE AUTONATION DEALERSHIP IN TUSTIN, CA CONTINUES TO TELL ME THIS IS CORRECT! THIS IS INSANITY AND UNSAFE. SO I'VE POSED THE SCENARIO, IF WE'RE IN A CRASH AND THE DRIVER BECOMES UNCONSCIOUS AND THE VEHICLE IS ON FIRE, YOU MEAN THE DRIVER HAS TO 'BECOME' CONSCIOUS IN ORDER TO OPEN ALL THE DOORS FOR EVERYONE TO ESCAPE?? YES, THAT IS THE ANSWER. THEY HAVE NO OTHER ANSWERS FOR ME TO EITHER UN-PROGRAM SOMETHING THAT IT INCORRECTLY PROGRAMMED OR EVEN ANY ADMISSION OR SUGGESTIONS THAT THIS DOESN'T SOUND CORRECT. WE NOW FEEL VERY UNSAFE DRIVING THIS VEHICLE. THIS HAS EXISTED SINCE PURCHASING THE VEHICLE IN 2015 BUT BECAUSE OF OUR CURRENTLY SITUATION HAVE BECOME AWARE OF IT. DRIVING A DEMENTIA PATIENT AND HER CAREGIVER HAS EXACERBATED THIS MATTER - THE CAREGIVER IS THE ONE EXPERIENCING THE PANIC OF NOT BE ABLE TO GET OUT WHILE NEEDING TO HELP THE DEMENTIA PATIENT - PREVIOUSLY, CHILDREN RIDING IN THE BACK WOULD NOT BE AWARE OF THE DANGER OF THIS MATTER OR THE URGENCY TO GET OUT OR THE FACT THAT THIS SAFETY ISSUE IS SOMETHING ABSOLUTELY OVERLOOKED BY FORD.
Additional Notes:
THE REAR DOORS WILL NOT OPEN WHEN THE CAR COMES TO A STOP AND PEOPLE WANT TO EXIT THE CAR; THE CHILD LOCK IS NOT ON. THE DRIVER HAS TO PHYSICALLY PUSH THE UNLOCK BUTTON TO OPEN ALL THE CAR DOORS . THE AUTONATION DEALERSHIP IN TUSTIN, CA CONTINUES TO TELL ME THIS IS CORRECT! THIS IS INSANITY AND UNSAFE. SO I'VE POSED THE SCENARIO, IF WE'RE IN A CRASH AND THE DRIVER BECOMES UNCONSCIOUS AND THE VEHICLE IS ON FIRE, YOU MEAN THE DRIVER HAS TO 'BECOME' CONSCIOUS IN ORDER TO OPEN ALL THE DOORS FOR EVERYONE TO ESCAPE?? YES, THAT IS THE ANSWER. THEY HAVE NO OTHER ANSWERS FOR ME TO EITHER UN-PROGRAM SOMETHING THAT IT INCORRECTLY PROGRAMMED OR EVEN ANY ADMISSION OR SUGGESTIONS THAT THIS DOESN'T SOUND CORRECT. WE NOW FEEL VERY UNSAFE DRIVING THIS VEHICLE. THIS HAS EXISTED SINCE PURCHASING THE VEHICLE IN 2015 BUT BECAUSE OF OUR CURRENTLY SITUATION HAVE BECOME AWARE OF IT. DRIVING A DEMENTIA PATIENT AND HER CAREGIVER HAS EXACERBATED THIS MATTER - THE CAREGIVER IS THE ONE EXPERIENCING THE PANIC OF NOT BE ABLE TO GET OUT WHILE NEEDING TO HELP THE DEMENTIA PATIENT - PREVIOUSLY, CHILDREN RIDING IN THE BACK WOULD NOT BE AWARE OF THE DANGER OF THIS MATTER OR THE URGENCY TO GET OUT OR THE FACT THAT THIS SAFETY ISSUE IS SOMETHING ABSOLUTELY OVERLOOKED BY FORD.
Mfg Campaign: 11084841
Recall Date: Apr 12, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WE WERE DRIVING OUR 2016 FORD EXPLORER LIMITED (34,731 MILES) THROUGH TOWN AT APPROX. 25MPH, SLOWED DOWN, AND ATTEMPTED TO MAKE A RIGHT HAND TURN ONTO A TOWN ROAD, BUT OUR VEHICLE WOULD NOT TURN. AT THE TIME WE HAD NO IDEA WHAT WAS HAPPENING EXCEPT THAT THE VEHICLE WASN'T STEERING. AFTER WE CAME TO A STOP IN THE MIDDLE OF THE ROAD WE REALIZED THAT WE COULD STILL TURN THE VEHICLE IF WE MANHANDLED THE STEERING WHEEL. A STEERING CODE FLASHED ON THE DASHBOARD. AT THAT POINT WE REALIZED WE HAD NO POWER STEERING. WE CALLED THE DEALERSHIP RIGHT AWAY AND CAREFULLY DROVE IT OVER TO THEM TO FIX. THEY VERIFIED THE POWER STEERING WAS INOPERABLE, RAN DIAGNOSTIC TESTING, AND REPLACED STEERING GEAR ASSEMBLY R&I FRONT SUB FRAME. SEE ATTACHED SERVICE RECORD. AFTER RESEARCHING, WE FOUND THAT OTHER PEOPLE HAVE EXPERIENCED THIS SAME ISSUE. I CAN'T IMAGINE WHAT THIS WOULD HAVE BEEN LIKE HAD WE BEEN ON A HIGHWAY. THIS IS A SERIOUS FAILURE THAT COULD HAVE HURT OR KILLED PEOPLE. HOW IS THIS NOT A RECALL?
Corrective Action:
WE WERE DRIVING OUR 2016 FORD EXPLORER LIMITED (34,731 MILES) THROUGH TOWN AT APPROX. 25MPH, SLOWED DOWN, AND ATTEMPTED TO MAKE A RIGHT HAND TURN ONTO A TOWN ROAD, BUT OUR VEHICLE WOULD NOT TURN. AT THE TIME WE HAD NO IDEA WHAT WAS HAPPENING EXCEPT THAT THE VEHICLE WASN'T STEERING. AFTER WE CAME TO A STOP IN THE MIDDLE OF THE ROAD WE REALIZED THAT WE COULD STILL TURN THE VEHICLE IF WE MANHANDLED THE STEERING WHEEL. A STEERING CODE FLASHED ON THE DASHBOARD. AT THAT POINT WE REALIZED WE HAD NO POWER STEERING. WE CALLED THE DEALERSHIP RIGHT AWAY AND CAREFULLY DROVE IT OVER TO THEM TO FIX. THEY VERIFIED THE POWER STEERING WAS INOPERABLE, RAN DIAGNOSTIC TESTING, AND REPLACED STEERING GEAR ASSEMBLY R&I FRONT SUB FRAME. SEE ATTACHED SERVICE RECORD. AFTER RESEARCHING, WE FOUND THAT OTHER PEOPLE HAVE EXPERIENCED THIS SAME ISSUE. I CAN'T IMAGINE WHAT THIS WOULD HAVE BEEN LIKE HAD WE BEEN ON A HIGHWAY. THIS IS A SERIOUS FAILURE THAT COULD HAVE HURT OR KILLED PEOPLE. HOW IS THIS NOT A RECALL?
Additional Notes:
WE WERE DRIVING OUR 2016 FORD EXPLORER LIMITED (34,731 MILES) THROUGH TOWN AT APPROX. 25MPH, SLOWED DOWN, AND ATTEMPTED TO MAKE A RIGHT HAND TURN ONTO A TOWN ROAD, BUT OUR VEHICLE WOULD NOT TURN. AT THE TIME WE HAD NO IDEA WHAT WAS HAPPENING EXCEPT THAT THE VEHICLE WASN'T STEERING. AFTER WE CAME TO A STOP IN THE MIDDLE OF THE ROAD WE REALIZED THAT WE COULD STILL TURN THE VEHICLE IF WE MANHANDLED THE STEERING WHEEL. A STEERING CODE FLASHED ON THE DASHBOARD. AT THAT POINT WE REALIZED WE HAD NO POWER STEERING. WE CALLED THE DEALERSHIP RIGHT AWAY AND CAREFULLY DROVE IT OVER TO THEM TO FIX. THEY VERIFIED THE POWER STEERING WAS INOPERABLE, RAN DIAGNOSTIC TESTING, AND REPLACED STEERING GEAR ASSEMBLY R&I FRONT SUB FRAME. SEE ATTACHED SERVICE RECORD. AFTER RESEARCHING, WE FOUND THAT OTHER PEOPLE HAVE EXPERIENCED THIS SAME ISSUE. I CAN'T IMAGINE WHAT THIS WOULD HAVE BEEN LIKE HAD WE BEEN ON A HIGHWAY. THIS IS A SERIOUS FAILURE THAT COULD HAVE HURT OR KILLED PEOPLE. HOW IS THIS NOT A RECALL?
Mfg Campaign: 11083469
Recall Date: Apr 5, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. AFTER THE NOISE WAS HEARD, THE VEHICLE LOST STEERING AND BRAKE FUNCTIONALITY. AS A RESULT, THE CONTACT WAS INVOLVED IN A SIDE IMPACT COLLISION WITH THE MEDIAN WALL AND THE VEHICLE OVERTURNED. THE SIDE AIR BAGS DEPLOYED PRIOR TO THE CRASH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT AND HER DAUGHTER SUFFERED MODERATE BRUISING THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S LOT AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 58,064.
Corrective Action:
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. AFTER THE NOISE WAS HEARD, THE VEHICLE LOST STEERING AND BRAKE FUNCTIONALITY. AS A RESULT, THE CONTACT WAS INVOLVED IN A SIDE IMPACT COLLISION WITH THE MEDIAN WALL AND THE VEHICLE OVERTURNED. THE SIDE AIR BAGS DEPLOYED PRIOR TO THE CRASH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT AND HER DAUGHTER SUFFERED MODERATE BRUISING THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S LOT AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 58,064.
Additional Notes:
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. AFTER THE NOISE WAS HEARD, THE VEHICLE LOST STEERING AND BRAKE FUNCTIONALITY. AS A RESULT, THE CONTACT WAS INVOLVED IN A SIDE IMPACT COLLISION WITH THE MEDIAN WALL AND THE VEHICLE OVERTURNED. THE SIDE AIR BAGS DEPLOYED PRIOR TO THE CRASH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT AND HER DAUGHTER SUFFERED MODERATE BRUISING THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S LOT AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 58,064.
Mfg Campaign: 11082532
Recall Date: Apr 2, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. AFTER THE NOISE WAS HEARD, THE VEHICLE LOST STEERING AND BRAKE FUNCTIONALITY. AS A RESULT, THE CONTACT WAS INVOLVED IN A SIDE IMPACT COLLISION WITH THE MEDIAN WALL AND THE VEHICLE OVERTURNED. THE SIDE AIR BAGS DEPLOYED PRIOR TO THE CRASH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT AND HER DAUGHTER SUFFERED MODERATE BRUISING THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S LOT AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 58,064.
Corrective Action:
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. AFTER THE NOISE WAS HEARD, THE VEHICLE LOST STEERING AND BRAKE FUNCTIONALITY. AS A RESULT, THE CONTACT WAS INVOLVED IN A SIDE IMPACT COLLISION WITH THE MEDIAN WALL AND THE VEHICLE OVERTURNED. THE SIDE AIR BAGS DEPLOYED PRIOR TO THE CRASH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT AND HER DAUGHTER SUFFERED MODERATE BRUISING THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S LOT AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 58,064.
Additional Notes:
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. AFTER THE NOISE WAS HEARD, THE VEHICLE LOST STEERING AND BRAKE FUNCTIONALITY. AS A RESULT, THE CONTACT WAS INVOLVED IN A SIDE IMPACT COLLISION WITH THE MEDIAN WALL AND THE VEHICLE OVERTURNED. THE SIDE AIR BAGS DEPLOYED PRIOR TO THE CRASH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT AND HER DAUGHTER SUFFERED MODERATE BRUISING THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S LOT AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 58,064.
Mfg Campaign: 11082532
Recall Date: Apr 2, 2018
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V767000 (SEATS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RIVERTOWN FORD AT (706) 653-7420 (LOCATED AT 1680 WHITTLESEY RD, COLUMBUS, GA 31904) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V767000 (SEATS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RIVERTOWN FORD AT (706) 653-7420 (LOCATED AT 1680 WHITTLESEY RD, COLUMBUS, GA 31904) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V767000 (SEATS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RIVERTOWN FORD AT (706) 653-7420 (LOCATED AT 1680 WHITTLESEY RD, COLUMBUS, GA 31904) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11082553
Recall Date: Apr 2, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EVERY TIME I ACCELERATE OR MERGE OR DRIVE WITH ALL THE WINDOWS UP, I CAN SMELL A ENGINE EXHAUST/BURNING TYPE SMELL. THIS SMELL GIVES ME A HEAD ACHE AND MAKES ME FEEL NAUSEAS. I HAVE ALREADY HAD THE 'CARBON MONOXIDE CONCERNS' DEALER SERVICE AND THIS SMELL HAS NOT CHANGED. I HAVE TO PUT THE WINDOWS DOWN CONSTANTLY TO NOT SMELL THIS SMELL THAT GIVES ME A HEAD ACHE.
Corrective Action:
EVERY TIME I ACCELERATE OR MERGE OR DRIVE WITH ALL THE WINDOWS UP, I CAN SMELL A ENGINE EXHAUST/BURNING TYPE SMELL. THIS SMELL GIVES ME A HEAD ACHE AND MAKES ME FEEL NAUSEAS. I HAVE ALREADY HAD THE 'CARBON MONOXIDE CONCERNS' DEALER SERVICE AND THIS SMELL HAS NOT CHANGED. I HAVE TO PUT THE WINDOWS DOWN CONSTANTLY TO NOT SMELL THIS SMELL THAT GIVES ME A HEAD ACHE.
Additional Notes:
EVERY TIME I ACCELERATE OR MERGE OR DRIVE WITH ALL THE WINDOWS UP, I CAN SMELL A ENGINE EXHAUST/BURNING TYPE SMELL. THIS SMELL GIVES ME A HEAD ACHE AND MAKES ME FEEL NAUSEAS. I HAVE ALREADY HAD THE 'CARBON MONOXIDE CONCERNS' DEALER SERVICE AND THIS SMELL HAS NOT CHANGED. I HAVE TO PUT THE WINDOWS DOWN CONSTANTLY TO NOT SMELL THIS SMELL THAT GIVES ME A HEAD ACHE.
Mfg Campaign: 11082575
Recall Date: Apr 2, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DASH/SPEEDOMETER WENT BLACK - HEAT AND AIR SYSTEM INOPERABLE - NO TURN SIGNALS - POWER DECREASED AND POWER STEERING NOT FULLY FUNCTIONING. ALL OF THIS HAPPENED WHEN I PLACED THE CAR IN PARK AND REALIZED THE RADIO AND INTERIOR LIGHTS WERE NOT AUTOMATICALLY SHUTTING OFF SO I RESTARTED THE CAR AND STILL NOTHING. DEALERSHIP RECOMMENDED DISCONNECTING THE BATTERY - THIS DID FIX PART OF THE PROBLEMS BUT THE SYNCH HEALTH REPORT IS STILL NOT SHOWING COMPLETLELY CLEAR AND THE CHECK ENGINE LIGHT CAME ON THEN WENT OFF AFTER DRIVING A FEW MILES . CONCERNED IF IT IS SAFE TO DRIVE ESPECIALLY IF THIS IS A POSSIBLE ELECTRICAL PROBLEM - CAR IS JUST AT 23K MILES AND ALSO HAD TO HAVE THROTTLE BODY REPLACED AT AROUD ONLY 3K MILES. NOT FELING SAFE IN THE CAR AT THIS POINT.
Corrective Action:
DASH/SPEEDOMETER WENT BLACK - HEAT AND AIR SYSTEM INOPERABLE - NO TURN SIGNALS - POWER DECREASED AND POWER STEERING NOT FULLY FUNCTIONING. ALL OF THIS HAPPENED WHEN I PLACED THE CAR IN PARK AND REALIZED THE RADIO AND INTERIOR LIGHTS WERE NOT AUTOMATICALLY SHUTTING OFF SO I RESTARTED THE CAR AND STILL NOTHING. DEALERSHIP RECOMMENDED DISCONNECTING THE BATTERY - THIS DID FIX PART OF THE PROBLEMS BUT THE SYNCH HEALTH REPORT IS STILL NOT SHOWING COMPLETLELY CLEAR AND THE CHECK ENGINE LIGHT CAME ON THEN WENT OFF AFTER DRIVING A FEW MILES . CONCERNED IF IT IS SAFE TO DRIVE ESPECIALLY IF THIS IS A POSSIBLE ELECTRICAL PROBLEM - CAR IS JUST AT 23K MILES AND ALSO HAD TO HAVE THROTTLE BODY REPLACED AT AROUD ONLY 3K MILES. NOT FELING SAFE IN THE CAR AT THIS POINT.
Additional Notes:
DASH/SPEEDOMETER WENT BLACK - HEAT AND AIR SYSTEM INOPERABLE - NO TURN SIGNALS - POWER DECREASED AND POWER STEERING NOT FULLY FUNCTIONING. ALL OF THIS HAPPENED WHEN I PLACED THE CAR IN PARK AND REALIZED THE RADIO AND INTERIOR LIGHTS WERE NOT AUTOMATICALLY SHUTTING OFF SO I RESTARTED THE CAR AND STILL NOTHING. DEALERSHIP RECOMMENDED DISCONNECTING THE BATTERY - THIS DID FIX PART OF THE PROBLEMS BUT THE SYNCH HEALTH REPORT IS STILL NOT SHOWING COMPLETLELY CLEAR AND THE CHECK ENGINE LIGHT CAME ON THEN WENT OFF AFTER DRIVING A FEW MILES . CONCERNED IF IT IS SAFE TO DRIVE ESPECIALLY IF THIS IS A POSSIBLE ELECTRICAL PROBLEM - CAR IS JUST AT 23K MILES AND ALSO HAD TO HAVE THROTTLE BODY REPLACED AT AROUD ONLY 3K MILES. NOT FELING SAFE IN THE CAR AT THIS POINT.
Mfg Campaign: 11082611
Recall Date: Apr 2, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DASH/SPEEDOMETER WENT BLACK - HEAT AND AIR SYSTEM INOPERABLE - NO TURN SIGNALS - POWER DECREASED AND POWER STEERING NOT FULLY FUNCTIONING. ALL OF THIS HAPPENED WHEN I PLACED THE CAR IN PARK AND REALIZED THE RADIO AND INTERIOR LIGHTS WERE NOT AUTOMATICALLY SHUTTING OFF SO I RESTARTED THE CAR AND STILL NOTHING. DEALERSHIP RECOMMENDED DISCONNECTING THE BATTERY - THIS DID FIX PART OF THE PROBLEMS BUT THE SYNCH HEALTH REPORT IS STILL NOT SHOWING COMPLETLELY CLEAR AND THE CHECK ENGINE LIGHT CAME ON THEN WENT OFF AFTER DRIVING A FEW MILES . CONCERNED IF IT IS SAFE TO DRIVE ESPECIALLY IF THIS IS A POSSIBLE ELECTRICAL PROBLEM - CAR IS JUST AT 23K MILES AND ALSO HAD TO HAVE THROTTLE BODY REPLACED AT AROUD ONLY 3K MILES. NOT FELING SAFE IN THE CAR AT THIS POINT.
Corrective Action:
DASH/SPEEDOMETER WENT BLACK - HEAT AND AIR SYSTEM INOPERABLE - NO TURN SIGNALS - POWER DECREASED AND POWER STEERING NOT FULLY FUNCTIONING. ALL OF THIS HAPPENED WHEN I PLACED THE CAR IN PARK AND REALIZED THE RADIO AND INTERIOR LIGHTS WERE NOT AUTOMATICALLY SHUTTING OFF SO I RESTARTED THE CAR AND STILL NOTHING. DEALERSHIP RECOMMENDED DISCONNECTING THE BATTERY - THIS DID FIX PART OF THE PROBLEMS BUT THE SYNCH HEALTH REPORT IS STILL NOT SHOWING COMPLETLELY CLEAR AND THE CHECK ENGINE LIGHT CAME ON THEN WENT OFF AFTER DRIVING A FEW MILES . CONCERNED IF IT IS SAFE TO DRIVE ESPECIALLY IF THIS IS A POSSIBLE ELECTRICAL PROBLEM - CAR IS JUST AT 23K MILES AND ALSO HAD TO HAVE THROTTLE BODY REPLACED AT AROUD ONLY 3K MILES. NOT FELING SAFE IN THE CAR AT THIS POINT.
Additional Notes:
DASH/SPEEDOMETER WENT BLACK - HEAT AND AIR SYSTEM INOPERABLE - NO TURN SIGNALS - POWER DECREASED AND POWER STEERING NOT FULLY FUNCTIONING. ALL OF THIS HAPPENED WHEN I PLACED THE CAR IN PARK AND REALIZED THE RADIO AND INTERIOR LIGHTS WERE NOT AUTOMATICALLY SHUTTING OFF SO I RESTARTED THE CAR AND STILL NOTHING. DEALERSHIP RECOMMENDED DISCONNECTING THE BATTERY - THIS DID FIX PART OF THE PROBLEMS BUT THE SYNCH HEALTH REPORT IS STILL NOT SHOWING COMPLETLELY CLEAR AND THE CHECK ENGINE LIGHT CAME ON THEN WENT OFF AFTER DRIVING A FEW MILES . CONCERNED IF IT IS SAFE TO DRIVE ESPECIALLY IF THIS IS A POSSIBLE ELECTRICAL PROBLEM - CAR IS JUST AT 23K MILES AND ALSO HAD TO HAVE THROTTLE BODY REPLACED AT AROUD ONLY 3K MILES. NOT FELING SAFE IN THE CAR AT THIS POINT.
Mfg Campaign: 11082611
Recall Date: Apr 2, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY WIFE AND I WERE TRAVELING IN OUR 2016 FORD EXPLORER ON SATURDAY WHEN THE STEERING WHEEL STARTED "STICKING" WHILE GOING AROUND CURVES. I WAS DRIVING AT 60-65 MPH ON A FOUR LANE HIGHWAY, GOING AROUND A CURVE TO THE LEFT WHEN THE STEERING WHEEL STUCK AND HAD TO BE FORCEFULLY PULLED BACK TO STRAIGHTEN UP. I SLOWED THE VEHICLE TO ABOUT 45 MPH AND WAS PREPARING TO PULL OVER TO THE SHOULDER WHEN MESSAGES STARTED APPEARING ON THE INFORMATION CENTER. THE MESSAGES STATED "STEERING FAULT STOP NOW" AND "SERVICE ADVANCE TRAC". THANKFULLY, AS I WAS PULLING OFF THE NEXT EXIT, THERE WAS A FORD DEALERSHIP. AT THIS POINT, THE I AS STILL ABLE TO STEER THE VEHICLE WITH SOME FORCE. AFTER PULLING INTO THE DEALERSHIP PARKING LOT, I TURNED THE IGNITION OFF. WHEN I RESTARTED THE VEHICLE, THE MESSAGES STILL APPEARED AND THE STEERING WHEEL WOULDN'T TURN AT ALL, EVEN WITH FORCE. THE DEALERSHIP CALLED TODAY AND SAID THAT THE STEERING GEAR RACK NEEDED REPLACED AND THAT THE WARRANTY WAS EXPIRED AND THE ISSUE ISN'T COVERED UNDER RECALL. HE STATED THAT THE TOTAL REPAIR WOULD BE $1842. I FEEL THAT BEING A SAFETY ISSUE IS THIS MAGNITUDE, FORD SHOULD STEP UP CORRECT THE PROBLEM BEFORE SOMEONE IS HURT.
Corrective Action:
MY WIFE AND I WERE TRAVELING IN OUR 2016 FORD EXPLORER ON SATURDAY WHEN THE STEERING WHEEL STARTED "STICKING" WHILE GOING AROUND CURVES. I WAS DRIVING AT 60-65 MPH ON A FOUR LANE HIGHWAY, GOING AROUND A CURVE TO THE LEFT WHEN THE STEERING WHEEL STUCK AND HAD TO BE FORCEFULLY PULLED BACK TO STRAIGHTEN UP. I SLOWED THE VEHICLE TO ABOUT 45 MPH AND WAS PREPARING TO PULL OVER TO THE SHOULDER WHEN MESSAGES STARTED APPEARING ON THE INFORMATION CENTER. THE MESSAGES STATED "STEERING FAULT STOP NOW" AND "SERVICE ADVANCE TRAC". THANKFULLY, AS I WAS PULLING OFF THE NEXT EXIT, THERE WAS A FORD DEALERSHIP. AT THIS POINT, THE I AS STILL ABLE TO STEER THE VEHICLE WITH SOME FORCE. AFTER PULLING INTO THE DEALERSHIP PARKING LOT, I TURNED THE IGNITION OFF. WHEN I RESTARTED THE VEHICLE, THE MESSAGES STILL APPEARED AND THE STEERING WHEEL WOULDN'T TURN AT ALL, EVEN WITH FORCE. THE DEALERSHIP CALLED TODAY AND SAID THAT THE STEERING GEAR RACK NEEDED REPLACED AND THAT THE WARRANTY WAS EXPIRED AND THE ISSUE ISN'T COVERED UNDER RECALL. HE STATED THAT THE TOTAL REPAIR WOULD BE $1842. I FEEL THAT BEING A SAFETY ISSUE IS THIS MAGNITUDE, FORD SHOULD STEP UP CORRECT THE PROBLEM BEFORE SOMEONE IS HURT.
Additional Notes:
MY WIFE AND I WERE TRAVELING IN OUR 2016 FORD EXPLORER ON SATURDAY WHEN THE STEERING WHEEL STARTED "STICKING" WHILE GOING AROUND CURVES. I WAS DRIVING AT 60-65 MPH ON A FOUR LANE HIGHWAY, GOING AROUND A CURVE TO THE LEFT WHEN THE STEERING WHEEL STUCK AND HAD TO BE FORCEFULLY PULLED BACK TO STRAIGHTEN UP. I SLOWED THE VEHICLE TO ABOUT 45 MPH AND WAS PREPARING TO PULL OVER TO THE SHOULDER WHEN MESSAGES STARTED APPEARING ON THE INFORMATION CENTER. THE MESSAGES STATED "STEERING FAULT STOP NOW" AND "SERVICE ADVANCE TRAC". THANKFULLY, AS I WAS PULLING OFF THE NEXT EXIT, THERE WAS A FORD DEALERSHIP. AT THIS POINT, THE I AS STILL ABLE TO STEER THE VEHICLE WITH SOME FORCE. AFTER PULLING INTO THE DEALERSHIP PARKING LOT, I TURNED THE IGNITION OFF. WHEN I RESTARTED THE VEHICLE, THE MESSAGES STILL APPEARED AND THE STEERING WHEEL WOULDN'T TURN AT ALL, EVEN WITH FORCE. THE DEALERSHIP CALLED TODAY AND SAID THAT THE STEERING GEAR RACK NEEDED REPLACED AND THAT THE WARRANTY WAS EXPIRED AND THE ISSUE ISN'T COVERED UNDER RECALL. HE STATED THAT THE TOTAL REPAIR WOULD BE $1842. I FEEL THAT BEING A SAFETY ISSUE IS THIS MAGNITUDE, FORD SHOULD STEP UP CORRECT THE PROBLEM BEFORE SOMEONE IS HURT.
Mfg Campaign: 11082612
Recall Date: Apr 2, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE HAS BEEN A RECALL ON THE FORD EXPLORER DUE TO EXHAUST LEAKING INTO THE CABIN. I TOOK MY CAR INTO THE FORD DEALERSHIP TO BE REPAIRED TWO MONTHS AGO AND WAS TOLD EVERYTHING WAS FIXED. HOWEVER, FOR THE PAST FEW WEEKS I HAVE NOTICED THAT THE AMOUNT OF EXHAUST IN THE CABIN IN THE VEHICLE WHILE DRIVING CONTINUES TO INCREASE TO THE POINT THAT IT IS AFFECTING MY AND MY FAMILY'S HEALTH. I HAVE AN APPOINTMENT TODAY TO FIGURE OUT IF I HAVE CARBON MONOXIDE POISONING FROM PROLONG EXPOSURE TO THESE FUMES AS I HAVE BEEN EXHIBITING MANY OF THE SYMPTOMS FOR THE PAST WEEK AND SMELL EXHAUST FUMES ALL OF THE TIME EVEN WHEN I AM NOT VEHICLE. IF I TEST POSITIVE I WILL HAVE MY FAMILY TESTED AS WELL, BUT THIS ISSUE MUST BE RESOLVED BEFORE SOMEONE GETS HURT OR GOD FORBID DIES. AS YOU KNOW THERE ARE ALSO DELAYED NEUROLOGICAL MANIFESTATIONS WHICH WORRIES ME THE MOST AS I DON'T KNOW HOW LONG I HAVE BEEN EXPOSED.
Corrective Action:
THERE HAS BEEN A RECALL ON THE FORD EXPLORER DUE TO EXHAUST LEAKING INTO THE CABIN. I TOOK MY CAR INTO THE FORD DEALERSHIP TO BE REPAIRED TWO MONTHS AGO AND WAS TOLD EVERYTHING WAS FIXED. HOWEVER, FOR THE PAST FEW WEEKS I HAVE NOTICED THAT THE AMOUNT OF EXHAUST IN THE CABIN IN THE VEHICLE WHILE DRIVING CONTINUES TO INCREASE TO THE POINT THAT IT IS AFFECTING MY AND MY FAMILY'S HEALTH. I HAVE AN APPOINTMENT TODAY TO FIGURE OUT IF I HAVE CARBON MONOXIDE POISONING FROM PROLONG EXPOSURE TO THESE FUMES AS I HAVE BEEN EXHIBITING MANY OF THE SYMPTOMS FOR THE PAST WEEK AND SMELL EXHAUST FUMES ALL OF THE TIME EVEN WHEN I AM NOT VEHICLE. IF I TEST POSITIVE I WILL HAVE MY FAMILY TESTED AS WELL, BUT THIS ISSUE MUST BE RESOLVED BEFORE SOMEONE GETS HURT OR GOD FORBID DIES. AS YOU KNOW THERE ARE ALSO DELAYED NEUROLOGICAL MANIFESTATIONS WHICH WORRIES ME THE MOST AS I DON'T KNOW HOW LONG I HAVE BEEN EXPOSED.
Additional Notes:
THERE HAS BEEN A RECALL ON THE FORD EXPLORER DUE TO EXHAUST LEAKING INTO THE CABIN. I TOOK MY CAR INTO THE FORD DEALERSHIP TO BE REPAIRED TWO MONTHS AGO AND WAS TOLD EVERYTHING WAS FIXED. HOWEVER, FOR THE PAST FEW WEEKS I HAVE NOTICED THAT THE AMOUNT OF EXHAUST IN THE CABIN IN THE VEHICLE WHILE DRIVING CONTINUES TO INCREASE TO THE POINT THAT IT IS AFFECTING MY AND MY FAMILY'S HEALTH. I HAVE AN APPOINTMENT TODAY TO FIGURE OUT IF I HAVE CARBON MONOXIDE POISONING FROM PROLONG EXPOSURE TO THESE FUMES AS I HAVE BEEN EXHIBITING MANY OF THE SYMPTOMS FOR THE PAST WEEK AND SMELL EXHAUST FUMES ALL OF THE TIME EVEN WHEN I AM NOT VEHICLE. IF I TEST POSITIVE I WILL HAVE MY FAMILY TESTED AS WELL, BUT THIS ISSUE MUST BE RESOLVED BEFORE SOMEONE GETS HURT OR GOD FORBID DIES. AS YOU KNOW THERE ARE ALSO DELAYED NEUROLOGICAL MANIFESTATIONS WHICH WORRIES ME THE MOST AS I DON'T KNOW HOW LONG I HAVE BEEN EXPOSED.
Mfg Campaign: 11081431
Recall Date: Mar 27, 2018
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V767000 (SEATS) HOWEVER WHEN THE DEALER (RUSS MILNE FORD, 24777 HALL RD, MACOMB, MI 48042, (586) 948-7700) WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL REPAIR MAY TAKE 1.5 DAY TO COMPLETE BUT THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE CONTACT WAS ALSO INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS UNCERTAIN AS TO WHEN THE REMEDY PARTS MAY BE SUPPLIED TO THE DEALER. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF A LOANER MAY BE PROVIDED AND WHEN THE PARTS MAY BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V767000 (SEATS) HOWEVER WHEN THE DEALER (RUSS MILNE FORD, 24777 HALL RD, MACOMB, MI 48042, (586) 948-7700) WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL REPAIR MAY TAKE 1.5 DAY TO COMPLETE BUT THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE CONTACT WAS ALSO INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS UNCERTAIN AS TO WHEN THE REMEDY PARTS MAY BE SUPPLIED TO THE DEALER. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF A LOANER MAY BE PROVIDED AND WHEN THE PARTS MAY BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V767000 (SEATS) HOWEVER WHEN THE DEALER (RUSS MILNE FORD, 24777 HALL RD, MACOMB, MI 48042, (586) 948-7700) WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL REPAIR MAY TAKE 1.5 DAY TO COMPLETE BUT THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE CONTACT WAS ALSO INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS UNCERTAIN AS TO WHEN THE REMEDY PARTS MAY BE SUPPLIED TO THE DEALER. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF A LOANER MAY BE PROVIDED AND WHEN THE PARTS MAY BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11081586
Recall Date: Mar 27, 2018
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS IN THE DRIVE POSITION, THE VEHICLE STALLED, ROLLED BACKWARDS, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SOO MOTORS (391 3 MILE RD, SAULT STE. MARIE, MI 49783, (906) 632-2278) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS EQUIPPED WITH HILL BRAKING ASSIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS IN THE DRIVE POSITION, THE VEHICLE STALLED, ROLLED BACKWARDS, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SOO MOTORS (391 3 MILE RD, SAULT STE. MARIE, MI 49783, (906) 632-2278) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS EQUIPPED WITH HILL BRAKING ASSIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS IN THE DRIVE POSITION, THE VEHICLE STALLED, ROLLED BACKWARDS, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SOO MOTORS (391 3 MILE RD, SAULT STE. MARIE, MI 49783, (906) 632-2278) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS EQUIPPED WITH HILL BRAKING ASSIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11080610
Recall Date: Mar 21, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS IN THE DRIVE POSITION, THE VEHICLE STALLED, ROLLED BACKWARDS, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SOO MOTORS (391 3 MILE RD, SAULT STE. MARIE, MI 49783, (906) 632-2278) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS EQUIPPED WITH HILL BRAKING ASSIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS IN THE DRIVE POSITION, THE VEHICLE STALLED, ROLLED BACKWARDS, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SOO MOTORS (391 3 MILE RD, SAULT STE. MARIE, MI 49783, (906) 632-2278) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS EQUIPPED WITH HILL BRAKING ASSIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS IN THE DRIVE POSITION, THE VEHICLE STALLED, ROLLED BACKWARDS, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SOO MOTORS (391 3 MILE RD, SAULT STE. MARIE, MI 49783, (906) 632-2278) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS EQUIPPED WITH HILL BRAKING ASSIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11080610
Recall Date: Mar 21, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
2016 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR SEAT AIRBAG SHOULDER STRAPS LOCATION WITH CHILD BOOSTER SEAT ATTACHED. *SMD THE CONSUMER STATED THE AIRBAG STRAP IS TO CLOSE TO THE CHILD'S FACE AND COULD CAUSE AN INJURY IF DEPLOYED. *JS
Corrective Action:
2016 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR SEAT AIRBAG SHOULDER STRAPS LOCATION WITH CHILD BOOSTER SEAT ATTACHED. *SMD THE CONSUMER STATED THE AIRBAG STRAP IS TO CLOSE TO THE CHILD'S FACE AND COULD CAUSE AN INJURY IF DEPLOYED. *JS
Additional Notes:
2016 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR SEAT AIRBAG SHOULDER STRAPS LOCATION WITH CHILD BOOSTER SEAT ATTACHED. *SMD THE CONSUMER STATED THE AIRBAG STRAP IS TO CLOSE TO THE CHILD'S FACE AND COULD CAUSE AN INJURY IF DEPLOYED. *JS
Mfg Campaign: 10919513
Recall Date: Mar 16, 2018
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
WE PURCHASED A NEW 2016 FORD EXPLORER SPORT 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANCOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 13,369 MILES ALL 4 TIRES WERE REPLACE UNDER "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" . THE WORK WAS DONE BY MATHEWS-CURRIE FORD, 130 TAMIAMI TRIAL NORTH, NOKOMIS FL 34275, ON 5/10/17, RO # 6199123/1. OUR COST FOR THE TIRES WAS $419.62. WE WERE FORCED BY HANCOOK TO REPLACE "LIKE WITH LIKE". AT 23,101 MILES I TOOK THE VEHICLE BACK TO THE SAME DEALER TO HAVE THE OIL CHANGED. THE REPLACEMENT TIRES ARE AGAIN "FLACKING/PEELING." THE DEALER TELLS ME THAT WE WILL HAVE TO REPLACE THEM WITH THE SAME TIRES. THEY ALSO TELL ME THAT THIS A REOCCURRING PROBLEM WITH THIS BRAND OF TIRES. MY BACKGROUND IS THAT OF AN EXECUTIVE IN THE OE AND AFTERMARKET AUTOMOTIVE AND HEAVY TRUCK INDUSTRY. MY EMPLOYERS MANUFACTURED FOUNDATION BRAKES, BRAKE CHAMBERS AND RIDE CONTROL. I KNOW AN UNSAFE SITUATION WHEN I SEE ONE AND THIS ONE IS NOT SAFE. I WAS INVOLVED IN A MAJOR SAFETY RECALL ON RIDE CONTROL AND KNOW WHAT IT CAN COST A COMPANY TO NOT RECOGNIZE WHAT THEIR POTENTIAL LIABILITY CAN BE. I AM NOT COMFORTABLE FOR THE SAFETY OF MYSELF AND MY FAMILY WITH HANCOOK TIRES. MY REQUEST IS THAT SOMEONE FROM YOUR LEGAL STAFF CONTACT FORD'S LEGAL DEPARTMENT AND WARN THEM ABOUT THE FUTURE LIABILITY BEING CREATED FOR THEM BY ONE OF THEIR SUPPLIERS.
Corrective Action:
WE PURCHASED A NEW 2016 FORD EXPLORER SPORT 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANCOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 13,369 MILES ALL 4 TIRES WERE REPLACE UNDER "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" . THE WORK WAS DONE BY MATHEWS-CURRIE FORD, 130 TAMIAMI TRIAL NORTH, NOKOMIS FL 34275, ON 5/10/17, RO # 6199123/1. OUR COST FOR THE TIRES WAS $419.62. WE WERE FORCED BY HANCOOK TO REPLACE "LIKE WITH LIKE". AT 23,101 MILES I TOOK THE VEHICLE BACK TO THE SAME DEALER TO HAVE THE OIL CHANGED. THE REPLACEMENT TIRES ARE AGAIN "FLACKING/PEELING." THE DEALER TELLS ME THAT WE WILL HAVE TO REPLACE THEM WITH THE SAME TIRES. THEY ALSO TELL ME THAT THIS A REOCCURRING PROBLEM WITH THIS BRAND OF TIRES. MY BACKGROUND IS THAT OF AN EXECUTIVE IN THE OE AND AFTERMARKET AUTOMOTIVE AND HEAVY TRUCK INDUSTRY. MY EMPLOYERS MANUFACTURED FOUNDATION BRAKES, BRAKE CHAMBERS AND RIDE CONTROL. I KNOW AN UNSAFE SITUATION WHEN I SEE ONE AND THIS ONE IS NOT SAFE. I WAS INVOLVED IN A MAJOR SAFETY RECALL ON RIDE CONTROL AND KNOW WHAT IT CAN COST A COMPANY TO NOT RECOGNIZE WHAT THEIR POTENTIAL LIABILITY CAN BE. I AM NOT COMFORTABLE FOR THE SAFETY OF MYSELF AND MY FAMILY WITH HANCOOK TIRES. MY REQUEST IS THAT SOMEONE FROM YOUR LEGAL STAFF CONTACT FORD'S LEGAL DEPARTMENT AND WARN THEM ABOUT THE FUTURE LIABILITY BEING CREATED FOR THEM BY ONE OF THEIR SUPPLIERS.
Additional Notes:
WE PURCHASED A NEW 2016 FORD EXPLORER SPORT 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANCOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 13,369 MILES ALL 4 TIRES WERE REPLACE UNDER "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" . THE WORK WAS DONE BY MATHEWS-CURRIE FORD, 130 TAMIAMI TRIAL NORTH, NOKOMIS FL 34275, ON 5/10/17, RO # 6199123/1. OUR COST FOR THE TIRES WAS $419.62. WE WERE FORCED BY HANCOOK TO REPLACE "LIKE WITH LIKE". AT 23,101 MILES I TOOK THE VEHICLE BACK TO THE SAME DEALER TO HAVE THE OIL CHANGED. THE REPLACEMENT TIRES ARE AGAIN "FLACKING/PEELING." THE DEALER TELLS ME THAT WE WILL HAVE TO REPLACE THEM WITH THE SAME TIRES. THEY ALSO TELL ME THAT THIS A REOCCURRING PROBLEM WITH THIS BRAND OF TIRES. MY BACKGROUND IS THAT OF AN EXECUTIVE IN THE OE AND AFTERMARKET AUTOMOTIVE AND HEAVY TRUCK INDUSTRY. MY EMPLOYERS MANUFACTURED FOUNDATION BRAKES, BRAKE CHAMBERS AND RIDE CONTROL. I KNOW AN UNSAFE SITUATION WHEN I SEE ONE AND THIS ONE IS NOT SAFE. I WAS INVOLVED IN A MAJOR SAFETY RECALL ON RIDE CONTROL AND KNOW WHAT IT CAN COST A COMPANY TO NOT RECOGNIZE WHAT THEIR POTENTIAL LIABILITY CAN BE. I AM NOT COMFORTABLE FOR THE SAFETY OF MYSELF AND MY FAMILY WITH HANCOOK TIRES. MY REQUEST IS THAT SOMEONE FROM YOUR LEGAL STAFF CONTACT FORD'S LEGAL DEPARTMENT AND WARN THEM ABOUT THE FUTURE LIABILITY BEING CREATED FOR THEM BY ONE OF THEIR SUPPLIERS.
Mfg Campaign: 11079646
Recall Date: Mar 15, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE PURCHASED A NEW 2016 FORD EXPLORER SPORT 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANCOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 13,369 MILES ALL 4 TIRES WERE REPLACE UNDER "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" . THE WORK WAS DONE BY MATHEWS-CURRIE FORD, 130 TAMIAMI TRIAL NORTH, NOKOMIS FL 34275, ON 5/10/17, RO # 6199123/1. OUR COST FOR THE TIRES WAS $419.62. WE WERE FORCED BY HANCOOK TO REPLACE "LIKE WITH LIKE". AT 23,101 MILES I TOOK THE VEHICLE BACK TO THE SAME DEALER TO HAVE THE OIL CHANGED. THE REPLACEMENT TIRES ARE AGAIN "FLACKING/PEELING." THE DEALER TELLS ME THAT WE WILL HAVE TO REPLACE THEM WITH THE SAME TIRES. THEY ALSO TELL ME THAT THIS A REOCCURRING PROBLEM WITH THIS BRAND OF TIRES. MY BACKGROUND IS THAT OF AN EXECUTIVE IN THE OE AND AFTERMARKET AUTOMOTIVE AND HEAVY TRUCK INDUSTRY. MY EMPLOYERS MANUFACTURED FOUNDATION BRAKES, BRAKE CHAMBERS AND RIDE CONTROL. I KNOW AN UNSAFE SITUATION WHEN I SEE ONE AND THIS ONE IS NOT SAFE. I WAS INVOLVED IN A MAJOR SAFETY RECALL ON RIDE CONTROL AND KNOW WHAT IT CAN COST A COMPANY TO NOT RECOGNIZE WHAT THEIR POTENTIAL LIABILITY CAN BE. I AM NOT COMFORTABLE FOR THE SAFETY OF MYSELF AND MY FAMILY WITH HANCOOK TIRES. MY REQUEST IS THAT SOMEONE FROM YOUR LEGAL STAFF CONTACT FORD'S LEGAL DEPARTMENT AND WARN THEM ABOUT THE FUTURE LIABILITY BEING CREATED FOR THEM BY ONE OF THEIR SUPPLIERS.
Corrective Action:
WE PURCHASED A NEW 2016 FORD EXPLORER SPORT 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANCOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 13,369 MILES ALL 4 TIRES WERE REPLACE UNDER "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" . THE WORK WAS DONE BY MATHEWS-CURRIE FORD, 130 TAMIAMI TRIAL NORTH, NOKOMIS FL 34275, ON 5/10/17, RO # 6199123/1. OUR COST FOR THE TIRES WAS $419.62. WE WERE FORCED BY HANCOOK TO REPLACE "LIKE WITH LIKE". AT 23,101 MILES I TOOK THE VEHICLE BACK TO THE SAME DEALER TO HAVE THE OIL CHANGED. THE REPLACEMENT TIRES ARE AGAIN "FLACKING/PEELING." THE DEALER TELLS ME THAT WE WILL HAVE TO REPLACE THEM WITH THE SAME TIRES. THEY ALSO TELL ME THAT THIS A REOCCURRING PROBLEM WITH THIS BRAND OF TIRES. MY BACKGROUND IS THAT OF AN EXECUTIVE IN THE OE AND AFTERMARKET AUTOMOTIVE AND HEAVY TRUCK INDUSTRY. MY EMPLOYERS MANUFACTURED FOUNDATION BRAKES, BRAKE CHAMBERS AND RIDE CONTROL. I KNOW AN UNSAFE SITUATION WHEN I SEE ONE AND THIS ONE IS NOT SAFE. I WAS INVOLVED IN A MAJOR SAFETY RECALL ON RIDE CONTROL AND KNOW WHAT IT CAN COST A COMPANY TO NOT RECOGNIZE WHAT THEIR POTENTIAL LIABILITY CAN BE. I AM NOT COMFORTABLE FOR THE SAFETY OF MYSELF AND MY FAMILY WITH HANCOOK TIRES. MY REQUEST IS THAT SOMEONE FROM YOUR LEGAL STAFF CONTACT FORD'S LEGAL DEPARTMENT AND WARN THEM ABOUT THE FUTURE LIABILITY BEING CREATED FOR THEM BY ONE OF THEIR SUPPLIERS.
Additional Notes:
WE PURCHASED A NEW 2016 FORD EXPLORER SPORT 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANCOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 13,369 MILES ALL 4 TIRES WERE REPLACE UNDER "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" . THE WORK WAS DONE BY MATHEWS-CURRIE FORD, 130 TAMIAMI TRIAL NORTH, NOKOMIS FL 34275, ON 5/10/17, RO # 6199123/1. OUR COST FOR THE TIRES WAS $419.62. WE WERE FORCED BY HANCOOK TO REPLACE "LIKE WITH LIKE". AT 23,101 MILES I TOOK THE VEHICLE BACK TO THE SAME DEALER TO HAVE THE OIL CHANGED. THE REPLACEMENT TIRES ARE AGAIN "FLACKING/PEELING." THE DEALER TELLS ME THAT WE WILL HAVE TO REPLACE THEM WITH THE SAME TIRES. THEY ALSO TELL ME THAT THIS A REOCCURRING PROBLEM WITH THIS BRAND OF TIRES. MY BACKGROUND IS THAT OF AN EXECUTIVE IN THE OE AND AFTERMARKET AUTOMOTIVE AND HEAVY TRUCK INDUSTRY. MY EMPLOYERS MANUFACTURED FOUNDATION BRAKES, BRAKE CHAMBERS AND RIDE CONTROL. I KNOW AN UNSAFE SITUATION WHEN I SEE ONE AND THIS ONE IS NOT SAFE. I WAS INVOLVED IN A MAJOR SAFETY RECALL ON RIDE CONTROL AND KNOW WHAT IT CAN COST A COMPANY TO NOT RECOGNIZE WHAT THEIR POTENTIAL LIABILITY CAN BE. I AM NOT COMFORTABLE FOR THE SAFETY OF MYSELF AND MY FAMILY WITH HANCOOK TIRES. MY REQUEST IS THAT SOMEONE FROM YOUR LEGAL STAFF CONTACT FORD'S LEGAL DEPARTMENT AND WARN THEM ABOUT THE FUTURE LIABILITY BEING CREATED FOR THEM BY ONE OF THEIR SUPPLIERS.
Mfg Campaign: 11079646
Recall Date: Mar 15, 2018
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