Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THERE IS A DESIGN DEFECT IN THE FRONT PARKING SENSORS WHERE AFTER FREEZING, WATER CAN ENTER THE OPENING OF PARKING SENSOR AND SHORT CIRCUIT THE WIRING HARNESS CAUSING THE PARKING AID SYSTEM TO FAULT. THIS PREVENTS THE DRIVER FROM UTILIZING THIS KEY SAFETY FEATURE WHEN PARKING OR BEING ALERTED ON THEIR CLOSE PROXIMITY OF SURROUNDING OBJECTS.
Corrective Action:
THERE IS A DESIGN DEFECT IN THE FRONT PARKING SENSORS WHERE AFTER FREEZING, WATER CAN ENTER THE OPENING OF PARKING SENSOR AND SHORT CIRCUIT THE WIRING HARNESS CAUSING THE PARKING AID SYSTEM TO FAULT. THIS PREVENTS THE DRIVER FROM UTILIZING THIS KEY SAFETY FEATURE WHEN PARKING OR BEING ALERTED ON THEIR CLOSE PROXIMITY OF SURROUNDING OBJECTS.
Additional Notes:
THERE IS A DESIGN DEFECT IN THE FRONT PARKING SENSORS WHERE AFTER FREEZING, WATER CAN ENTER THE OPENING OF PARKING SENSOR AND SHORT CIRCUIT THE WIRING HARNESS CAUSING THE PARKING AID SYSTEM TO FAULT. THIS PREVENTS THE DRIVER FROM UTILIZING THIS KEY SAFETY FEATURE WHEN PARKING OR BEING ALERTED ON THEIR CLOSE PROXIMITY OF SURROUNDING OBJECTS.
Mfg Campaign: 11093440
Recall Date: May 12, 2018
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THERE IS A DESIGN DEFECT IN THE FRONT PARKING SENSORS WHERE AFTER FREEZING, WATER CAN ENTER THE OPENING OF PARKING SENSOR AND SHORT CIRCUIT THE WIRING HARNESS CAUSING THE PARKING AID SYSTEM TO FAULT. THIS PREVENTS THE DRIVER FROM UTILIZING THIS KEY SAFETY FEATURE WHEN PARKING OR BEING ALERTED ON THEIR CLOSE PROXIMITY OF SURROUNDING OBJECTS.
Corrective Action:
THERE IS A DESIGN DEFECT IN THE FRONT PARKING SENSORS WHERE AFTER FREEZING, WATER CAN ENTER THE OPENING OF PARKING SENSOR AND SHORT CIRCUIT THE WIRING HARNESS CAUSING THE PARKING AID SYSTEM TO FAULT. THIS PREVENTS THE DRIVER FROM UTILIZING THIS KEY SAFETY FEATURE WHEN PARKING OR BEING ALERTED ON THEIR CLOSE PROXIMITY OF SURROUNDING OBJECTS.
Additional Notes:
THERE IS A DESIGN DEFECT IN THE FRONT PARKING SENSORS WHERE AFTER FREEZING, WATER CAN ENTER THE OPENING OF PARKING SENSOR AND SHORT CIRCUIT THE WIRING HARNESS CAUSING THE PARKING AID SYSTEM TO FAULT. THIS PREVENTS THE DRIVER FROM UTILIZING THIS KEY SAFETY FEATURE WHEN PARKING OR BEING ALERTED ON THEIR CLOSE PROXIMITY OF SURROUNDING OBJECTS.
Mfg Campaign: 11093440
Recall Date: May 12, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
IT JOLTS, LUNGES, TRANSMISSION DOESN'T ENGAGE AND SLAMS INTO GEAR HARD IT MAKES YOU FEEL YOU GOT REAR ENDED WITH A BIG BANK. SLOW TO ACCELERATE AND WHEN IT FINALLY DOES IT LUNGES
Corrective Action:
IT JOLTS, LUNGES, TRANSMISSION DOESN'T ENGAGE AND SLAMS INTO GEAR HARD IT MAKES YOU FEEL YOU GOT REAR ENDED WITH A BIG BANK. SLOW TO ACCELERATE AND WHEN IT FINALLY DOES IT LUNGES
Additional Notes:
IT JOLTS, LUNGES, TRANSMISSION DOESN'T ENGAGE AND SLAMS INTO GEAR HARD IT MAKES YOU FEEL YOU GOT REAR ENDED WITH A BIG BANK. SLOW TO ACCELERATE AND WHEN IT FINALLY DOES IT LUNGES
Mfg Campaign: 11093175
Recall Date: May 10, 2018
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
IT JOLTS, LUNGES, TRANSMISSION DOESN'T ENGAGE AND SLAMS INTO GEAR HARD IT MAKES YOU FEEL YOU GOT REAR ENDED WITH A BIG BANK. SLOW TO ACCELERATE AND WHEN IT FINALLY DOES IT LUNGES
Corrective Action:
IT JOLTS, LUNGES, TRANSMISSION DOESN'T ENGAGE AND SLAMS INTO GEAR HARD IT MAKES YOU FEEL YOU GOT REAR ENDED WITH A BIG BANK. SLOW TO ACCELERATE AND WHEN IT FINALLY DOES IT LUNGES
Additional Notes:
IT JOLTS, LUNGES, TRANSMISSION DOESN'T ENGAGE AND SLAMS INTO GEAR HARD IT MAKES YOU FEEL YOU GOT REAR ENDED WITH A BIG BANK. SLOW TO ACCELERATE AND WHEN IT FINALLY DOES IT LUNGES
Mfg Campaign: 11093175
Recall Date: May 10, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IT JOLTS, LUNGES, TRANSMISSION DOESN'T ENGAGE AND SLAMS INTO GEAR HARD IT MAKES YOU FEEL YOU GOT REAR ENDED WITH A BIG BANK. SLOW TO ACCELERATE AND WHEN IT FINALLY DOES IT LUNGES
Corrective Action:
IT JOLTS, LUNGES, TRANSMISSION DOESN'T ENGAGE AND SLAMS INTO GEAR HARD IT MAKES YOU FEEL YOU GOT REAR ENDED WITH A BIG BANK. SLOW TO ACCELERATE AND WHEN IT FINALLY DOES IT LUNGES
Additional Notes:
IT JOLTS, LUNGES, TRANSMISSION DOESN'T ENGAGE AND SLAMS INTO GEAR HARD IT MAKES YOU FEEL YOU GOT REAR ENDED WITH A BIG BANK. SLOW TO ACCELERATE AND WHEN IT FINALLY DOES IT LUNGES
Mfg Campaign: 11093175
Recall Date: May 10, 2018
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
I HAVE OWNED MY VEHICLE FOR TWO WEEKS AND ALREADY I HAVE NOTICED A HUGE SAFETY ISSUE WITH THE VEHICLE. THE AUTOMATIC THIRD ROW SEATS THAT USE THE BUTTONS LOCATED ON THE LEFT WALL ARE COMPLETELY UNSAFE! ONCE ENGAGED THERE IS ABSOLUTELY NO WAY TO STOP IT FROM MOVING. I ACCIDENTALLY HIT THE WRONG BUTTON, I WANTED TO FOLD THE LEFT SEAT BUT HIT THE RIGHT SEAT, AND I HAD NO WAY TO STOP IT FROM CRUSHING ALL OF MY BELONGING BEFORE IT STOPPED AND FOLDED BACK TO THE POSITION IT WAS PREVIOUSLY IN. THERE IS NO WAY TO DISABLE THESE BUTTONS. I HAVE A YOUNG CHILD AND I AM SCARED OF WHAT MAY HAPPEN IF SHE WERE TO HIT ONE OF THESE BUTTONS AND I CANNOT STOP THE SEAT FROM CLOSING ON HER. THIS FEATURE NEEDS A SHUT OFF SWITCH AND BUTTONS THAT ARE NOT EASILY ACCESSED FOR LITTLE FINGERS TO PUSH. I AM ALREADY IN THE PROCESS OF LOOKING FOR A NEW VEHICLE BECAUSE OF THIS EXTREMELY DANGEROUS FEATURE.
Corrective Action:
I HAVE OWNED MY VEHICLE FOR TWO WEEKS AND ALREADY I HAVE NOTICED A HUGE SAFETY ISSUE WITH THE VEHICLE. THE AUTOMATIC THIRD ROW SEATS THAT USE THE BUTTONS LOCATED ON THE LEFT WALL ARE COMPLETELY UNSAFE! ONCE ENGAGED THERE IS ABSOLUTELY NO WAY TO STOP IT FROM MOVING. I ACCIDENTALLY HIT THE WRONG BUTTON, I WANTED TO FOLD THE LEFT SEAT BUT HIT THE RIGHT SEAT, AND I HAD NO WAY TO STOP IT FROM CRUSHING ALL OF MY BELONGING BEFORE IT STOPPED AND FOLDED BACK TO THE POSITION IT WAS PREVIOUSLY IN. THERE IS NO WAY TO DISABLE THESE BUTTONS. I HAVE A YOUNG CHILD AND I AM SCARED OF WHAT MAY HAPPEN IF SHE WERE TO HIT ONE OF THESE BUTTONS AND I CANNOT STOP THE SEAT FROM CLOSING ON HER. THIS FEATURE NEEDS A SHUT OFF SWITCH AND BUTTONS THAT ARE NOT EASILY ACCESSED FOR LITTLE FINGERS TO PUSH. I AM ALREADY IN THE PROCESS OF LOOKING FOR A NEW VEHICLE BECAUSE OF THIS EXTREMELY DANGEROUS FEATURE.
Additional Notes:
I HAVE OWNED MY VEHICLE FOR TWO WEEKS AND ALREADY I HAVE NOTICED A HUGE SAFETY ISSUE WITH THE VEHICLE. THE AUTOMATIC THIRD ROW SEATS THAT USE THE BUTTONS LOCATED ON THE LEFT WALL ARE COMPLETELY UNSAFE! ONCE ENGAGED THERE IS ABSOLUTELY NO WAY TO STOP IT FROM MOVING. I ACCIDENTALLY HIT THE WRONG BUTTON, I WANTED TO FOLD THE LEFT SEAT BUT HIT THE RIGHT SEAT, AND I HAD NO WAY TO STOP IT FROM CRUSHING ALL OF MY BELONGING BEFORE IT STOPPED AND FOLDED BACK TO THE POSITION IT WAS PREVIOUSLY IN. THERE IS NO WAY TO DISABLE THESE BUTTONS. I HAVE A YOUNG CHILD AND I AM SCARED OF WHAT MAY HAPPEN IF SHE WERE TO HIT ONE OF THESE BUTTONS AND I CANNOT STOP THE SEAT FROM CLOSING ON HER. THIS FEATURE NEEDS A SHUT OFF SWITCH AND BUTTONS THAT ARE NOT EASILY ACCESSED FOR LITTLE FINGERS TO PUSH. I AM ALREADY IN THE PROCESS OF LOOKING FOR A NEW VEHICLE BECAUSE OF THIS EXTREMELY DANGEROUS FEATURE.
Mfg Campaign: 11092320
Recall Date: May 7, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I BOUGHT MY FORD EXPLORER 2 YEARS AGO BRAND NEW AND EVERYS SINCE I BOUGHT IT I HAVE HAD HEADACHES. DIZZINESS WHILE DRIVING AND ELECTRICAL PROBLEMS WITH IT. MY HUSBAND HAS ALSO BEEN TREATED FOR HEADACHES AND WE BELIEVE IT IS FROM OUR FORD, WE DON'T HAVE THESE ISSUES UNTIL WE ARE IN THE CAR FOR LONG PERIODS OF TIME. THE DASHBOARD GOES BLANK A LOT AND IT LOSES POWER.
Corrective Action:
I BOUGHT MY FORD EXPLORER 2 YEARS AGO BRAND NEW AND EVERYS SINCE I BOUGHT IT I HAVE HAD HEADACHES. DIZZINESS WHILE DRIVING AND ELECTRICAL PROBLEMS WITH IT. MY HUSBAND HAS ALSO BEEN TREATED FOR HEADACHES AND WE BELIEVE IT IS FROM OUR FORD, WE DON'T HAVE THESE ISSUES UNTIL WE ARE IN THE CAR FOR LONG PERIODS OF TIME. THE DASHBOARD GOES BLANK A LOT AND IT LOSES POWER.
Additional Notes:
I BOUGHT MY FORD EXPLORER 2 YEARS AGO BRAND NEW AND EVERYS SINCE I BOUGHT IT I HAVE HAD HEADACHES. DIZZINESS WHILE DRIVING AND ELECTRICAL PROBLEMS WITH IT. MY HUSBAND HAS ALSO BEEN TREATED FOR HEADACHES AND WE BELIEVE IT IS FROM OUR FORD, WE DON'T HAVE THESE ISSUES UNTIL WE ARE IN THE CAR FOR LONG PERIODS OF TIME. THE DASHBOARD GOES BLANK A LOT AND IT LOSES POWER.
Mfg Campaign: 11092049
Recall Date: May 5, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT MY FORD EXPLORER 2 YEARS AGO BRAND NEW AND EVERYS SINCE I BOUGHT IT I HAVE HAD HEADACHES. DIZZINESS WHILE DRIVING AND ELECTRICAL PROBLEMS WITH IT. MY HUSBAND HAS ALSO BEEN TREATED FOR HEADACHES AND WE BELIEVE IT IS FROM OUR FORD, WE DON'T HAVE THESE ISSUES UNTIL WE ARE IN THE CAR FOR LONG PERIODS OF TIME. THE DASHBOARD GOES BLANK A LOT AND IT LOSES POWER.
Corrective Action:
I BOUGHT MY FORD EXPLORER 2 YEARS AGO BRAND NEW AND EVERYS SINCE I BOUGHT IT I HAVE HAD HEADACHES. DIZZINESS WHILE DRIVING AND ELECTRICAL PROBLEMS WITH IT. MY HUSBAND HAS ALSO BEEN TREATED FOR HEADACHES AND WE BELIEVE IT IS FROM OUR FORD, WE DON'T HAVE THESE ISSUES UNTIL WE ARE IN THE CAR FOR LONG PERIODS OF TIME. THE DASHBOARD GOES BLANK A LOT AND IT LOSES POWER.
Additional Notes:
I BOUGHT MY FORD EXPLORER 2 YEARS AGO BRAND NEW AND EVERYS SINCE I BOUGHT IT I HAVE HAD HEADACHES. DIZZINESS WHILE DRIVING AND ELECTRICAL PROBLEMS WITH IT. MY HUSBAND HAS ALSO BEEN TREATED FOR HEADACHES AND WE BELIEVE IT IS FROM OUR FORD, WE DON'T HAVE THESE ISSUES UNTIL WE ARE IN THE CAR FOR LONG PERIODS OF TIME. THE DASHBOARD GOES BLANK A LOT AND IT LOSES POWER.
Mfg Campaign: 11092049
Recall Date: May 5, 2018
Ford Motor Company
Defect Description:
STEERING:RACK AND PINION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A GRINDING NOISE WAS HEARD COMING FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHEN ATTEMPTING TO CHANGE LANES. THE VEHICLE WAS TAKEN TO THE DEALER (FAIRWAY FORD OF EVANS, 4333 WASHINGTON RD, EVANS, GA 30809, (706) 854-9200) WHERE IT WAS DIAGNOSED THAT THE INTERNAL FAULT ELECTRIC RACK AND PINION ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 56,442.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A GRINDING NOISE WAS HEARD COMING FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHEN ATTEMPTING TO CHANGE LANES. THE VEHICLE WAS TAKEN TO THE DEALER (FAIRWAY FORD OF EVANS, 4333 WASHINGTON RD, EVANS, GA 30809, (706) 854-9200) WHERE IT WAS DIAGNOSED THAT THE INTERNAL FAULT ELECTRIC RACK AND PINION ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 56,442.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A GRINDING NOISE WAS HEARD COMING FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHEN ATTEMPTING TO CHANGE LANES. THE VEHICLE WAS TAKEN TO THE DEALER (FAIRWAY FORD OF EVANS, 4333 WASHINGTON RD, EVANS, GA 30809, (706) 854-9200) WHERE IT WAS DIAGNOSED THAT THE INTERNAL FAULT ELECTRIC RACK AND PINION ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 56,442.
Mfg Campaign: 11091700
Recall Date: May 4, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
STEERING IS MAKING GRINDING NOISE AND IS VERY DIFFICULT TO TURN, AT TIMES WHEN ENTERING CURVES OR DRIVING. THE STEERING WHEEL GETS STUCK WHEN YOU HAVE TO FIRMLY GRASP IT AND IT THEN JERKS YOU EITHER DIRECTION. IT'S A SAFETY ISSUE, IT'S LOSING STEERING CONTROL. GOING TO JERK ME INTO ONCOMING TRAFFIC OR PULL ME OFF THE ROAD. I HAVE CHILDREN AND THIS IS OUR PRIMARY CAR TO DRIVE AND WE ARE AFRAID OF THE STEERING. IT HAPPENS ALSO JUST BACKING IN AND OUT . VERY STIFF TO CONTROL. SAFETY ISSUE IN ALL WAYS. I'VE TAKEN TO FORD DEALERSHIP AND THEY DIAGNOSED IT AS A INTERNAL FAULT IN THE ELECTRIC RACK AND PINION STEERING ASSEMBLY. ESTIMATED COST $2100, THIS SHOULD NOT HAVE FAILED, IF ANYTHING THEY GET PLAY IN STEERING NOT FAILED OR BREAK, MAYBE IF CAR WAS OLD AND HAD 200K MILES. FORD HAS HAD ISSUES WITH STEERING ASSEMBLY ON EXPLORERS SINCE 2011 -2015 AND CLEARLY HAVE NOT FIXED THERE PROBLEMS. PROBLEM WITH STEERING IS STATIONARY, IN MOTION AND ON HIGHWAYS AND TURNING. HAZARDOUS TO DRIVE. NEVER KNOWING WHEN IT MAY DECIDE TO STOP WORKING AND LOCK UP ON ME.
Corrective Action:
STEERING IS MAKING GRINDING NOISE AND IS VERY DIFFICULT TO TURN, AT TIMES WHEN ENTERING CURVES OR DRIVING. THE STEERING WHEEL GETS STUCK WHEN YOU HAVE TO FIRMLY GRASP IT AND IT THEN JERKS YOU EITHER DIRECTION. IT'S A SAFETY ISSUE, IT'S LOSING STEERING CONTROL. GOING TO JERK ME INTO ONCOMING TRAFFIC OR PULL ME OFF THE ROAD. I HAVE CHILDREN AND THIS IS OUR PRIMARY CAR TO DRIVE AND WE ARE AFRAID OF THE STEERING. IT HAPPENS ALSO JUST BACKING IN AND OUT . VERY STIFF TO CONTROL. SAFETY ISSUE IN ALL WAYS. I'VE TAKEN TO FORD DEALERSHIP AND THEY DIAGNOSED IT AS A INTERNAL FAULT IN THE ELECTRIC RACK AND PINION STEERING ASSEMBLY. ESTIMATED COST $2100, THIS SHOULD NOT HAVE FAILED, IF ANYTHING THEY GET PLAY IN STEERING NOT FAILED OR BREAK, MAYBE IF CAR WAS OLD AND HAD 200K MILES. FORD HAS HAD ISSUES WITH STEERING ASSEMBLY ON EXPLORERS SINCE 2011 -2015 AND CLEARLY HAVE NOT FIXED THERE PROBLEMS. PROBLEM WITH STEERING IS STATIONARY, IN MOTION AND ON HIGHWAYS AND TURNING. HAZARDOUS TO DRIVE. NEVER KNOWING WHEN IT MAY DECIDE TO STOP WORKING AND LOCK UP ON ME.
Additional Notes:
STEERING IS MAKING GRINDING NOISE AND IS VERY DIFFICULT TO TURN, AT TIMES WHEN ENTERING CURVES OR DRIVING. THE STEERING WHEEL GETS STUCK WHEN YOU HAVE TO FIRMLY GRASP IT AND IT THEN JERKS YOU EITHER DIRECTION. IT'S A SAFETY ISSUE, IT'S LOSING STEERING CONTROL. GOING TO JERK ME INTO ONCOMING TRAFFIC OR PULL ME OFF THE ROAD. I HAVE CHILDREN AND THIS IS OUR PRIMARY CAR TO DRIVE AND WE ARE AFRAID OF THE STEERING. IT HAPPENS ALSO JUST BACKING IN AND OUT . VERY STIFF TO CONTROL. SAFETY ISSUE IN ALL WAYS. I'VE TAKEN TO FORD DEALERSHIP AND THEY DIAGNOSED IT AS A INTERNAL FAULT IN THE ELECTRIC RACK AND PINION STEERING ASSEMBLY. ESTIMATED COST $2100, THIS SHOULD NOT HAVE FAILED, IF ANYTHING THEY GET PLAY IN STEERING NOT FAILED OR BREAK, MAYBE IF CAR WAS OLD AND HAD 200K MILES. FORD HAS HAD ISSUES WITH STEERING ASSEMBLY ON EXPLORERS SINCE 2011 -2015 AND CLEARLY HAVE NOT FIXED THERE PROBLEMS. PROBLEM WITH STEERING IS STATIONARY, IN MOTION AND ON HIGHWAYS AND TURNING. HAZARDOUS TO DRIVE. NEVER KNOWING WHEN IT MAY DECIDE TO STOP WORKING AND LOCK UP ON ME.
Mfg Campaign: 11091703
Recall Date: May 4, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
THE ELETRIC POWER STEERING FAILED. AND WOULD FAIL AND THEN BE OK AFTER RESTARTS BUT WOULD FAIL WHILE DRIVING THE CAR AND MAKE IT VERY DIFFICULT TO STEER AT ALL SPEEDS, OFTEN LOCKING ITSELF DURING A TURN AND REQUIRING SIGNIFICANT EFFORT TO CORRECT. OFTEN DANGEROUSLY HARD TO STEER AT HIGHWAY SPEEDS. I NOTICED THIS WAS A PREVIOUS ISSUE WITH FORD VEHICLES...
Corrective Action:
THE ELETRIC POWER STEERING FAILED. AND WOULD FAIL AND THEN BE OK AFTER RESTARTS BUT WOULD FAIL WHILE DRIVING THE CAR AND MAKE IT VERY DIFFICULT TO STEER AT ALL SPEEDS, OFTEN LOCKING ITSELF DURING A TURN AND REQUIRING SIGNIFICANT EFFORT TO CORRECT. OFTEN DANGEROUSLY HARD TO STEER AT HIGHWAY SPEEDS. I NOTICED THIS WAS A PREVIOUS ISSUE WITH FORD VEHICLES...
Additional Notes:
THE ELETRIC POWER STEERING FAILED. AND WOULD FAIL AND THEN BE OK AFTER RESTARTS BUT WOULD FAIL WHILE DRIVING THE CAR AND MAKE IT VERY DIFFICULT TO STEER AT ALL SPEEDS, OFTEN LOCKING ITSELF DURING A TURN AND REQUIRING SIGNIFICANT EFFORT TO CORRECT. OFTEN DANGEROUSLY HARD TO STEER AT HIGHWAY SPEEDS. I NOTICED THIS WAS A PREVIOUS ISSUE WITH FORD VEHICLES...
Mfg Campaign: 11091391
Recall Date: May 2, 2018
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
VEHICLE HAS 23,000 MILES, PURCHASED NEW IN 2016. TIRES HAVE PREMATURE TREAD WEAR AND ARE ALREADY WORN THIN TO THE POINT OF REPLACEMENT. CURRENT TIRE CONDITION IS NOT SAFE. TIRES ARE HANKOOK 255 50R20 105H VENTUS S1 NOBLE 2.
Corrective Action:
VEHICLE HAS 23,000 MILES, PURCHASED NEW IN 2016. TIRES HAVE PREMATURE TREAD WEAR AND ARE ALREADY WORN THIN TO THE POINT OF REPLACEMENT. CURRENT TIRE CONDITION IS NOT SAFE. TIRES ARE HANKOOK 255 50R20 105H VENTUS S1 NOBLE 2.
Additional Notes:
VEHICLE HAS 23,000 MILES, PURCHASED NEW IN 2016. TIRES HAVE PREMATURE TREAD WEAR AND ARE ALREADY WORN THIN TO THE POINT OF REPLACEMENT. CURRENT TIRE CONDITION IS NOT SAFE. TIRES ARE HANKOOK 255 50R20 105H VENTUS S1 NOBLE 2.
Mfg Campaign: 11091136
Recall Date: May 1, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
SAME ISSUE AS NHTSA ID NUMBER: 11042260. AT 7,000 MILES WHEN THE VEHICLE GOES INTO REVERSE WE HEAR A LOUD THUMPING SOUND AS THOUGH YOU RAN OVER SOMETHING. THIS IS HAPPENS MORE WHEN REVERSING WITH A TURN THAN STRAIGHT BUT SELDOM WHILE BACKING STRAIGHT OUT AS WELL. AT 7,500 MILE SERVICE THE ISSUE WAS BOUGHT TO THE ATTENTION OF THE DEALERSHIP, THE TECH DETERMINED THAT IT WAS A FAULTY RDU (REAR DRIVE UNIT) WHICH WAS PLACED ON ORDER. THE DEALER HAS NOT YET RESPONDED TO THE STATUS OF THE PART WHICH HAS BEEN OVER A MONTH! YET THE DEALERSHIP ASKED US WHY WE RATED THE UNSATISFACTORY! AT THIS POINT IT IS UNKNOWN IF THIS WOULD SOLVED THE PROBLEM AS THE REPLACEMENT PART HAS NOT YET BEEN INSTALLED.
Corrective Action:
SAME ISSUE AS NHTSA ID NUMBER: 11042260. AT 7,000 MILES WHEN THE VEHICLE GOES INTO REVERSE WE HEAR A LOUD THUMPING SOUND AS THOUGH YOU RAN OVER SOMETHING. THIS IS HAPPENS MORE WHEN REVERSING WITH A TURN THAN STRAIGHT BUT SELDOM WHILE BACKING STRAIGHT OUT AS WELL. AT 7,500 MILE SERVICE THE ISSUE WAS BOUGHT TO THE ATTENTION OF THE DEALERSHIP, THE TECH DETERMINED THAT IT WAS A FAULTY RDU (REAR DRIVE UNIT) WHICH WAS PLACED ON ORDER. THE DEALER HAS NOT YET RESPONDED TO THE STATUS OF THE PART WHICH HAS BEEN OVER A MONTH! YET THE DEALERSHIP ASKED US WHY WE RATED THE UNSATISFACTORY! AT THIS POINT IT IS UNKNOWN IF THIS WOULD SOLVED THE PROBLEM AS THE REPLACEMENT PART HAS NOT YET BEEN INSTALLED.
Additional Notes:
SAME ISSUE AS NHTSA ID NUMBER: 11042260. AT 7,000 MILES WHEN THE VEHICLE GOES INTO REVERSE WE HEAR A LOUD THUMPING SOUND AS THOUGH YOU RAN OVER SOMETHING. THIS IS HAPPENS MORE WHEN REVERSING WITH A TURN THAN STRAIGHT BUT SELDOM WHILE BACKING STRAIGHT OUT AS WELL. AT 7,500 MILE SERVICE THE ISSUE WAS BOUGHT TO THE ATTENTION OF THE DEALERSHIP, THE TECH DETERMINED THAT IT WAS A FAULTY RDU (REAR DRIVE UNIT) WHICH WAS PLACED ON ORDER. THE DEALER HAS NOT YET RESPONDED TO THE STATUS OF THE PART WHICH HAS BEEN OVER A MONTH! YET THE DEALERSHIP ASKED US WHY WE RATED THE UNSATISFACTORY! AT THIS POINT IT IS UNKNOWN IF THIS WOULD SOLVED THE PROBLEM AS THE REPLACEMENT PART HAS NOT YET BEEN INSTALLED.
Mfg Campaign: 11090074
Recall Date: Apr 25, 2018
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
IN THE RECENT PAST BOTH REAR TIE RODS HAVE BROKEN, ONE AT A TIME WHILE BEING DRIVEN ON DIRT ROADS AT LESS THAN 18 MPH. THE VEHICLE HAS LESS THAN 27,000 MILES ON IT. WHEN THIS HAPPENS THE WHEEL TURNS FROM STRAIGHT TO A 45 DEGREE ANGLE. THIS SO FAR HAS OCCURRED WHEN BEING DRIVEN SLOWLY. THE VEHICLE WAS PURCHASED FROM DON REID FORD ON THE STATE OF FLORIDA CONTRACT FOR LIGHT TRUCKS - 4WD. THE VEHICLE IS DRIVEN TO AND FROM WORK AS WELL AS ON THE 196 MILES OF DIRT ROADS WITHIN THE ST. JOHNS IMPROVEMENT DISTRICT. THIS VEHICLE DESIGN WAS CHANGED IN 2016 TO A TAURUS CHASSIS WITH WHAT I BELIEVE TO BE ALL WHEEL DRIVE. THE VEHICLE HAS TIE RODS AND CV AXLES IN THE FRONT AND REAR. IT DOES NOT APPEAR TO BE SUITABLE FOR PART TIME OFF ROAD USE. I AM CONCERNED THAT WHILE I AM TRAVELING AT HIGHWAY SPEEDS TO WORK THAT ONE OF THESE REAR TIE RODS WILL BREAK AND CAUSE A CATASTROPHIC ACCIDENT RESULTING IN DEATH OR INJURY TO MYSELF.
Corrective Action:
IN THE RECENT PAST BOTH REAR TIE RODS HAVE BROKEN, ONE AT A TIME WHILE BEING DRIVEN ON DIRT ROADS AT LESS THAN 18 MPH. THE VEHICLE HAS LESS THAN 27,000 MILES ON IT. WHEN THIS HAPPENS THE WHEEL TURNS FROM STRAIGHT TO A 45 DEGREE ANGLE. THIS SO FAR HAS OCCURRED WHEN BEING DRIVEN SLOWLY. THE VEHICLE WAS PURCHASED FROM DON REID FORD ON THE STATE OF FLORIDA CONTRACT FOR LIGHT TRUCKS - 4WD. THE VEHICLE IS DRIVEN TO AND FROM WORK AS WELL AS ON THE 196 MILES OF DIRT ROADS WITHIN THE ST. JOHNS IMPROVEMENT DISTRICT. THIS VEHICLE DESIGN WAS CHANGED IN 2016 TO A TAURUS CHASSIS WITH WHAT I BELIEVE TO BE ALL WHEEL DRIVE. THE VEHICLE HAS TIE RODS AND CV AXLES IN THE FRONT AND REAR. IT DOES NOT APPEAR TO BE SUITABLE FOR PART TIME OFF ROAD USE. I AM CONCERNED THAT WHILE I AM TRAVELING AT HIGHWAY SPEEDS TO WORK THAT ONE OF THESE REAR TIE RODS WILL BREAK AND CAUSE A CATASTROPHIC ACCIDENT RESULTING IN DEATH OR INJURY TO MYSELF.
Additional Notes:
IN THE RECENT PAST BOTH REAR TIE RODS HAVE BROKEN, ONE AT A TIME WHILE BEING DRIVEN ON DIRT ROADS AT LESS THAN 18 MPH. THE VEHICLE HAS LESS THAN 27,000 MILES ON IT. WHEN THIS HAPPENS THE WHEEL TURNS FROM STRAIGHT TO A 45 DEGREE ANGLE. THIS SO FAR HAS OCCURRED WHEN BEING DRIVEN SLOWLY. THE VEHICLE WAS PURCHASED FROM DON REID FORD ON THE STATE OF FLORIDA CONTRACT FOR LIGHT TRUCKS - 4WD. THE VEHICLE IS DRIVEN TO AND FROM WORK AS WELL AS ON THE 196 MILES OF DIRT ROADS WITHIN THE ST. JOHNS IMPROVEMENT DISTRICT. THIS VEHICLE DESIGN WAS CHANGED IN 2016 TO A TAURUS CHASSIS WITH WHAT I BELIEVE TO BE ALL WHEEL DRIVE. THE VEHICLE HAS TIE RODS AND CV AXLES IN THE FRONT AND REAR. IT DOES NOT APPEAR TO BE SUITABLE FOR PART TIME OFF ROAD USE. I AM CONCERNED THAT WHILE I AM TRAVELING AT HIGHWAY SPEEDS TO WORK THAT ONE OF THESE REAR TIE RODS WILL BREAK AND CAUSE A CATASTROPHIC ACCIDENT RESULTING IN DEATH OR INJURY TO MYSELF.
Mfg Campaign: 11089812
Recall Date: Apr 24, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WE PURCHASED OUR VEHICLE IN MAY OF 2017, AND NOTICED WEIRD SMELLS. TOOK IT ON A ROAD TRIP AND NOTICED THEM AGAIN IN JULY. AFTER THE LATE JULY 2017 NEWS RELEASE OF CO IN FORD EXPLORERS, WE USED CO MONITORS AND IN FACT, HAD CO READINGS. IT HAS BEEN TO THE DEALER APPROX 10 TIME AND HAD THE TSB SERVICE PERFORMED, BUT THE PROBLEM STILL EXISTS. I'VE HAD 3 DIFFERENT CASES OPEN WITH FORD, AND DURING THE LAST CASE, THEY DENIED MY "BUYBACK" REQUEST. PLEASE HELP. PHOTO ATTACHED AND VIDEOS CAN BE MAILED IN THAT SHOW CO LEVELS AND THEN SHOW CO LEVELS GOING TO ZERO WHEN WE ROLL DOWN THE WINDOW. WE HAVE HAD CO PROBLEMS FOR OVER A YEAR NOW. PLEASE HELP BECAUSE FORD WON'T.
Corrective Action:
WE PURCHASED OUR VEHICLE IN MAY OF 2017, AND NOTICED WEIRD SMELLS. TOOK IT ON A ROAD TRIP AND NOTICED THEM AGAIN IN JULY. AFTER THE LATE JULY 2017 NEWS RELEASE OF CO IN FORD EXPLORERS, WE USED CO MONITORS AND IN FACT, HAD CO READINGS. IT HAS BEEN TO THE DEALER APPROX 10 TIME AND HAD THE TSB SERVICE PERFORMED, BUT THE PROBLEM STILL EXISTS. I'VE HAD 3 DIFFERENT CASES OPEN WITH FORD, AND DURING THE LAST CASE, THEY DENIED MY "BUYBACK" REQUEST. PLEASE HELP. PHOTO ATTACHED AND VIDEOS CAN BE MAILED IN THAT SHOW CO LEVELS AND THEN SHOW CO LEVELS GOING TO ZERO WHEN WE ROLL DOWN THE WINDOW. WE HAVE HAD CO PROBLEMS FOR OVER A YEAR NOW. PLEASE HELP BECAUSE FORD WON'T.
Additional Notes:
WE PURCHASED OUR VEHICLE IN MAY OF 2017, AND NOTICED WEIRD SMELLS. TOOK IT ON A ROAD TRIP AND NOTICED THEM AGAIN IN JULY. AFTER THE LATE JULY 2017 NEWS RELEASE OF CO IN FORD EXPLORERS, WE USED CO MONITORS AND IN FACT, HAD CO READINGS. IT HAS BEEN TO THE DEALER APPROX 10 TIME AND HAD THE TSB SERVICE PERFORMED, BUT THE PROBLEM STILL EXISTS. I'VE HAD 3 DIFFERENT CASES OPEN WITH FORD, AND DURING THE LAST CASE, THEY DENIED MY "BUYBACK" REQUEST. PLEASE HELP. PHOTO ATTACHED AND VIDEOS CAN BE MAILED IN THAT SHOW CO LEVELS AND THEN SHOW CO LEVELS GOING TO ZERO WHEN WE ROLL DOWN THE WINDOW. WE HAVE HAD CO PROBLEMS FOR OVER A YEAR NOW. PLEASE HELP BECAUSE FORD WON'T.
Mfg Campaign: 11089534
Recall Date: Apr 22, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE PURCHASED OUR VEHICLE IN MAY OF 2017, AND NOTICED WEIRD SMELLS. TOOK IT ON A ROAD TRIP AND NOTICED THEM AGAIN IN JULY. AFTER THE LATE JULY 2017 NEWS RELEASE OF CO IN FORD EXPLORERS, WE USED CO MONITORS AND IN FACT, HAD CO READINGS. IT HAS BEEN TO THE DEALER APPROX 10 TIME AND HAD THE TSB SERVICE PERFORMED, BUT THE PROBLEM STILL EXISTS. I'VE HAD 3 DIFFERENT CASES OPEN WITH FORD, AND DURING THE LAST CASE, THEY DENIED MY "BUYBACK" REQUEST. PLEASE HELP. PHOTO ATTACHED AND VIDEOS CAN BE MAILED IN THAT SHOW CO LEVELS AND THEN SHOW CO LEVELS GOING TO ZERO WHEN WE ROLL DOWN THE WINDOW. WE HAVE HAD CO PROBLEMS FOR OVER A YEAR NOW. PLEASE HELP BECAUSE FORD WON'T.
Corrective Action:
WE PURCHASED OUR VEHICLE IN MAY OF 2017, AND NOTICED WEIRD SMELLS. TOOK IT ON A ROAD TRIP AND NOTICED THEM AGAIN IN JULY. AFTER THE LATE JULY 2017 NEWS RELEASE OF CO IN FORD EXPLORERS, WE USED CO MONITORS AND IN FACT, HAD CO READINGS. IT HAS BEEN TO THE DEALER APPROX 10 TIME AND HAD THE TSB SERVICE PERFORMED, BUT THE PROBLEM STILL EXISTS. I'VE HAD 3 DIFFERENT CASES OPEN WITH FORD, AND DURING THE LAST CASE, THEY DENIED MY "BUYBACK" REQUEST. PLEASE HELP. PHOTO ATTACHED AND VIDEOS CAN BE MAILED IN THAT SHOW CO LEVELS AND THEN SHOW CO LEVELS GOING TO ZERO WHEN WE ROLL DOWN THE WINDOW. WE HAVE HAD CO PROBLEMS FOR OVER A YEAR NOW. PLEASE HELP BECAUSE FORD WON'T.
Additional Notes:
WE PURCHASED OUR VEHICLE IN MAY OF 2017, AND NOTICED WEIRD SMELLS. TOOK IT ON A ROAD TRIP AND NOTICED THEM AGAIN IN JULY. AFTER THE LATE JULY 2017 NEWS RELEASE OF CO IN FORD EXPLORERS, WE USED CO MONITORS AND IN FACT, HAD CO READINGS. IT HAS BEEN TO THE DEALER APPROX 10 TIME AND HAD THE TSB SERVICE PERFORMED, BUT THE PROBLEM STILL EXISTS. I'VE HAD 3 DIFFERENT CASES OPEN WITH FORD, AND DURING THE LAST CASE, THEY DENIED MY "BUYBACK" REQUEST. PLEASE HELP. PHOTO ATTACHED AND VIDEOS CAN BE MAILED IN THAT SHOW CO LEVELS AND THEN SHOW CO LEVELS GOING TO ZERO WHEN WE ROLL DOWN THE WINDOW. WE HAVE HAD CO PROBLEMS FOR OVER A YEAR NOW. PLEASE HELP BECAUSE FORD WON'T.
Mfg Campaign: 11089534
Recall Date: Apr 22, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BOTH HORNS ARE DEAD.
Corrective Action:
BOTH HORNS ARE DEAD.
Additional Notes:
BOTH HORNS ARE DEAD.
Mfg Campaign: 11089210
Recall Date: Apr 21, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FORD EXPLORER RECALL - EXHAUST LEAKING INTO CABIN I TOOK MY VEHICLES INTO CROUSE FORD DUE TO THE RECALL ON MY 2016 EXPLORER. OVER THE NEXT TWO MONTHS I DROVE THE VEHICLE DAILY, BUT AS TIME WENT ON I STARTED TO FEEL DIZZY, NAUSEOUS AND HAD CONSTANT HEADACHES. I DID NOT PUT TWO AND TWO TOGETHER UNTIL WE DROVE A LONG DISTANCE AND MY DAUGHTER WHO SAT IN THE REAR SEAT HAD THE SAME SYMPTOMS. I DECIDED TO TAKE THE VEHICLE BACK TO THE SERVICE CENTER AND THEY FOUND TWO ADDITIONAL LEAKS. AT FIRST FORD TOLD ME THAT THEY WOULD NOT COVER THE COST EVEN THOUGH IT WAS TIED TO THE RECALL SINCE I NOTICED IT AFTER TWO MONTHS OF THE ORIGINAL FIX. WHERE THE EXHAUST WAS LEAKING HAD NOTHING TO DO WITH THEIR RECALL FIX. AFTER 5 DAYS THEY DECIDED TO COVER 80% OF THE COST. I AM NOT CONVINCED THAT THEY HAVE RESOLVED THE ISSUE, BUT ACTION NEEDS TO BE TAKEN BEFORE THIS RECALL KILLS SOMEONE OR PERMANENTLY AFFECTS THEM. I JUST HOPE THAT I DO NOT HAVE LONG TERM AFFECTS FROM BEING EXPOSED FOR THAT LENGTH OF TIME.
Corrective Action:
FORD EXPLORER RECALL - EXHAUST LEAKING INTO CABIN I TOOK MY VEHICLES INTO CROUSE FORD DUE TO THE RECALL ON MY 2016 EXPLORER. OVER THE NEXT TWO MONTHS I DROVE THE VEHICLE DAILY, BUT AS TIME WENT ON I STARTED TO FEEL DIZZY, NAUSEOUS AND HAD CONSTANT HEADACHES. I DID NOT PUT TWO AND TWO TOGETHER UNTIL WE DROVE A LONG DISTANCE AND MY DAUGHTER WHO SAT IN THE REAR SEAT HAD THE SAME SYMPTOMS. I DECIDED TO TAKE THE VEHICLE BACK TO THE SERVICE CENTER AND THEY FOUND TWO ADDITIONAL LEAKS. AT FIRST FORD TOLD ME THAT THEY WOULD NOT COVER THE COST EVEN THOUGH IT WAS TIED TO THE RECALL SINCE I NOTICED IT AFTER TWO MONTHS OF THE ORIGINAL FIX. WHERE THE EXHAUST WAS LEAKING HAD NOTHING TO DO WITH THEIR RECALL FIX. AFTER 5 DAYS THEY DECIDED TO COVER 80% OF THE COST. I AM NOT CONVINCED THAT THEY HAVE RESOLVED THE ISSUE, BUT ACTION NEEDS TO BE TAKEN BEFORE THIS RECALL KILLS SOMEONE OR PERMANENTLY AFFECTS THEM. I JUST HOPE THAT I DO NOT HAVE LONG TERM AFFECTS FROM BEING EXPOSED FOR THAT LENGTH OF TIME.
Additional Notes:
FORD EXPLORER RECALL - EXHAUST LEAKING INTO CABIN I TOOK MY VEHICLES INTO CROUSE FORD DUE TO THE RECALL ON MY 2016 EXPLORER. OVER THE NEXT TWO MONTHS I DROVE THE VEHICLE DAILY, BUT AS TIME WENT ON I STARTED TO FEEL DIZZY, NAUSEOUS AND HAD CONSTANT HEADACHES. I DID NOT PUT TWO AND TWO TOGETHER UNTIL WE DROVE A LONG DISTANCE AND MY DAUGHTER WHO SAT IN THE REAR SEAT HAD THE SAME SYMPTOMS. I DECIDED TO TAKE THE VEHICLE BACK TO THE SERVICE CENTER AND THEY FOUND TWO ADDITIONAL LEAKS. AT FIRST FORD TOLD ME THAT THEY WOULD NOT COVER THE COST EVEN THOUGH IT WAS TIED TO THE RECALL SINCE I NOTICED IT AFTER TWO MONTHS OF THE ORIGINAL FIX. WHERE THE EXHAUST WAS LEAKING HAD NOTHING TO DO WITH THEIR RECALL FIX. AFTER 5 DAYS THEY DECIDED TO COVER 80% OF THE COST. I AM NOT CONVINCED THAT THEY HAVE RESOLVED THE ISSUE, BUT ACTION NEEDS TO BE TAKEN BEFORE THIS RECALL KILLS SOMEONE OR PERMANENTLY AFFECTS THEM. I JUST HOPE THAT I DO NOT HAVE LONG TERM AFFECTS FROM BEING EXPOSED FOR THAT LENGTH OF TIME.
Mfg Campaign: 11089030
Recall Date: Apr 19, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN KEEPING A STEADY SPEED, RPMS FLUCTUATE UP AND DOWN CAUSING A JERKY MOVEMENT WHILE DRIVING. HAPPENS RANDOMLY OR AFTER IDLING FOR A FEW MINUTES. ALSO, POWER DECREASES DURING THIS EVENT, SO WHEN TAKING OFF, CAR DOESN'T WANT TO ACCELERATE, THEN LURCHES FORWARD. ALSO, WHEN ACCELERATING, PARTICULARLY UPHILL, A BURNING SMELL COMES FROM THE VEHICLE.
Corrective Action:
WHEN KEEPING A STEADY SPEED, RPMS FLUCTUATE UP AND DOWN CAUSING A JERKY MOVEMENT WHILE DRIVING. HAPPENS RANDOMLY OR AFTER IDLING FOR A FEW MINUTES. ALSO, POWER DECREASES DURING THIS EVENT, SO WHEN TAKING OFF, CAR DOESN'T WANT TO ACCELERATE, THEN LURCHES FORWARD. ALSO, WHEN ACCELERATING, PARTICULARLY UPHILL, A BURNING SMELL COMES FROM THE VEHICLE.
Additional Notes:
WHEN KEEPING A STEADY SPEED, RPMS FLUCTUATE UP AND DOWN CAUSING A JERKY MOVEMENT WHILE DRIVING. HAPPENS RANDOMLY OR AFTER IDLING FOR A FEW MINUTES. ALSO, POWER DECREASES DURING THIS EVENT, SO WHEN TAKING OFF, CAR DOESN'T WANT TO ACCELERATE, THEN LURCHES FORWARD. ALSO, WHEN ACCELERATING, PARTICULARLY UPHILL, A BURNING SMELL COMES FROM THE VEHICLE.
Mfg Campaign: 11088551
Recall Date: Apr 17, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN KEEPING A STEADY SPEED, RPMS FLUCTUATE UP AND DOWN CAUSING A JERKY MOVEMENT WHILE DRIVING. HAPPENS RANDOMLY OR AFTER IDLING FOR A FEW MINUTES. ALSO, POWER DECREASES DURING THIS EVENT, SO WHEN TAKING OFF, CAR DOESN'T WANT TO ACCELERATE, THEN LURCHES FORWARD. ALSO, WHEN ACCELERATING, PARTICULARLY UPHILL, A BURNING SMELL COMES FROM THE VEHICLE.
Corrective Action:
WHEN KEEPING A STEADY SPEED, RPMS FLUCTUATE UP AND DOWN CAUSING A JERKY MOVEMENT WHILE DRIVING. HAPPENS RANDOMLY OR AFTER IDLING FOR A FEW MINUTES. ALSO, POWER DECREASES DURING THIS EVENT, SO WHEN TAKING OFF, CAR DOESN'T WANT TO ACCELERATE, THEN LURCHES FORWARD. ALSO, WHEN ACCELERATING, PARTICULARLY UPHILL, A BURNING SMELL COMES FROM THE VEHICLE.
Additional Notes:
WHEN KEEPING A STEADY SPEED, RPMS FLUCTUATE UP AND DOWN CAUSING A JERKY MOVEMENT WHILE DRIVING. HAPPENS RANDOMLY OR AFTER IDLING FOR A FEW MINUTES. ALSO, POWER DECREASES DURING THIS EVENT, SO WHEN TAKING OFF, CAR DOESN'T WANT TO ACCELERATE, THEN LURCHES FORWARD. ALSO, WHEN ACCELERATING, PARTICULARLY UPHILL, A BURNING SMELL COMES FROM THE VEHICLE.
Mfg Campaign: 11088551
Recall Date: Apr 17, 2018
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