Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
WHEELS
Potential Consequences:
ORIGINAL HANKOOK FRONT TIRES WERE REPLACED AT ABOUT 10K MILES DUE TO PREMATURE WEAR AND CHUNK OF TIRES PEELING OFF. DEALER STATED THAT IT WAS DUE TO POOR ALIGNMENT. I PAID FOR 2 NEW TIRES. FORD EVENTUALLY REIMBURSED US FOR ONE OF THEM. NOW, 8K MILES LATER THE TIRES ARE JUST AS BAD AS THE ONES THAT WERE REPLACED. THE REAR ONES ARE ALMOST SMOOTH. HANKOOK IS AWARE OF THE PROBLEM AND THEY HAVE INSTRUCTED THE DEALERS TO REPLACE THEM WITH A DIFFERENT MODEL YET MY DEALER WILL NOT DO IT.
Corrective Action:
ORIGINAL HANKOOK FRONT TIRES WERE REPLACED AT ABOUT 10K MILES DUE TO PREMATURE WEAR AND CHUNK OF TIRES PEELING OFF. DEALER STATED THAT IT WAS DUE TO POOR ALIGNMENT. I PAID FOR 2 NEW TIRES. FORD EVENTUALLY REIMBURSED US FOR ONE OF THEM. NOW, 8K MILES LATER THE TIRES ARE JUST AS BAD AS THE ONES THAT WERE REPLACED. THE REAR ONES ARE ALMOST SMOOTH. HANKOOK IS AWARE OF THE PROBLEM AND THEY HAVE INSTRUCTED THE DEALERS TO REPLACE THEM WITH A DIFFERENT MODEL YET MY DEALER WILL NOT DO IT.
Additional Notes:
ORIGINAL HANKOOK FRONT TIRES WERE REPLACED AT ABOUT 10K MILES DUE TO PREMATURE WEAR AND CHUNK OF TIRES PEELING OFF. DEALER STATED THAT IT WAS DUE TO POOR ALIGNMENT. I PAID FOR 2 NEW TIRES. FORD EVENTUALLY REIMBURSED US FOR ONE OF THEM. NOW, 8K MILES LATER THE TIRES ARE JUST AS BAD AS THE ONES THAT WERE REPLACED. THE REAR ONES ARE ALMOST SMOOTH. HANKOOK IS AWARE OF THE PROBLEM AND THEY HAVE INSTRUCTED THE DEALERS TO REPLACE THEM WITH A DIFFERENT MODEL YET MY DEALER WILL NOT DO IT.
Mfg Campaign: 11103008
Recall Date: Jun 21, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ORIGINAL HANKOOK FRONT TIRES WERE REPLACED AT ABOUT 10K MILES DUE TO PREMATURE WEAR AND CHUNK OF TIRES PEELING OFF. DEALER STATED THAT IT WAS DUE TO POOR ALIGNMENT. I PAID FOR 2 NEW TIRES. FORD EVENTUALLY REIMBURSED US FOR ONE OF THEM. NOW, 8K MILES LATER THE TIRES ARE JUST AS BAD AS THE ONES THAT WERE REPLACED. THE REAR ONES ARE ALMOST SMOOTH. HANKOOK IS AWARE OF THE PROBLEM AND THEY HAVE INSTRUCTED THE DEALERS TO REPLACE THEM WITH A DIFFERENT MODEL YET MY DEALER WILL NOT DO IT.
Corrective Action:
ORIGINAL HANKOOK FRONT TIRES WERE REPLACED AT ABOUT 10K MILES DUE TO PREMATURE WEAR AND CHUNK OF TIRES PEELING OFF. DEALER STATED THAT IT WAS DUE TO POOR ALIGNMENT. I PAID FOR 2 NEW TIRES. FORD EVENTUALLY REIMBURSED US FOR ONE OF THEM. NOW, 8K MILES LATER THE TIRES ARE JUST AS BAD AS THE ONES THAT WERE REPLACED. THE REAR ONES ARE ALMOST SMOOTH. HANKOOK IS AWARE OF THE PROBLEM AND THEY HAVE INSTRUCTED THE DEALERS TO REPLACE THEM WITH A DIFFERENT MODEL YET MY DEALER WILL NOT DO IT.
Additional Notes:
ORIGINAL HANKOOK FRONT TIRES WERE REPLACED AT ABOUT 10K MILES DUE TO PREMATURE WEAR AND CHUNK OF TIRES PEELING OFF. DEALER STATED THAT IT WAS DUE TO POOR ALIGNMENT. I PAID FOR 2 NEW TIRES. FORD EVENTUALLY REIMBURSED US FOR ONE OF THEM. NOW, 8K MILES LATER THE TIRES ARE JUST AS BAD AS THE ONES THAT WERE REPLACED. THE REAR ONES ARE ALMOST SMOOTH. HANKOOK IS AWARE OF THE PROBLEM AND THEY HAVE INSTRUCTED THE DEALERS TO REPLACE THEM WITH A DIFFERENT MODEL YET MY DEALER WILL NOT DO IT.
Mfg Campaign: 11103008
Recall Date: Jun 21, 2018
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. AFTER THE CONTACT'S WIFE HAD BEEN DRIVING THE VEHICLE FOR APPROXIMATELY TWO WEEKS, AN ABNORMAL ODOR WAS DETECTED COMING FROM THE VEHICLE. THE CONTACT'S WIFE BECAME ILL AND MEDICAL ATTENTION WAS REQUIRED. THE CONTACT WAS INFORMED THAT HIS WIFE HAD CARBON MONOXIDE POISONING AT FOUR TIMES THE NORMAL LIMIT. THE CONTACT WAS INFORMED BY THE MEDICAL DOCTOR THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. AFTER THE CONTACT'S WIFE HAD BEEN DRIVING THE VEHICLE FOR APPROXIMATELY TWO WEEKS, AN ABNORMAL ODOR WAS DETECTED COMING FROM THE VEHICLE. THE CONTACT'S WIFE BECAME ILL AND MEDICAL ATTENTION WAS REQUIRED. THE CONTACT WAS INFORMED THAT HIS WIFE HAD CARBON MONOXIDE POISONING AT FOUR TIMES THE NORMAL LIMIT. THE CONTACT WAS INFORMED BY THE MEDICAL DOCTOR THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. AFTER THE CONTACT'S WIFE HAD BEEN DRIVING THE VEHICLE FOR APPROXIMATELY TWO WEEKS, AN ABNORMAL ODOR WAS DETECTED COMING FROM THE VEHICLE. THE CONTACT'S WIFE BECAME ILL AND MEDICAL ATTENTION WAS REQUIRED. THE CONTACT WAS INFORMED THAT HIS WIFE HAD CARBON MONOXIDE POISONING AT FOUR TIMES THE NORMAL LIMIT. THE CONTACT WAS INFORMED BY THE MEDICAL DOCTOR THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Mfg Campaign: 11102344
Recall Date: Jun 18, 2018
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. AFTER THE CONTACT'S WIFE HAD BEEN DRIVING THE VEHICLE FOR APPROXIMATELY TWO WEEKS, AN ABNORMAL ODOR WAS DETECTED COMING FROM THE VEHICLE. THE CONTACT'S WIFE BECAME ILL AND MEDICAL ATTENTION WAS REQUIRED. THE CONTACT WAS INFORMED THAT HIS WIFE HAD CARBON MONOXIDE POISONING AT FOUR TIMES THE NORMAL LIMIT. THE CONTACT WAS INFORMED BY THE MEDICAL DOCTOR THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. AFTER THE CONTACT'S WIFE HAD BEEN DRIVING THE VEHICLE FOR APPROXIMATELY TWO WEEKS, AN ABNORMAL ODOR WAS DETECTED COMING FROM THE VEHICLE. THE CONTACT'S WIFE BECAME ILL AND MEDICAL ATTENTION WAS REQUIRED. THE CONTACT WAS INFORMED THAT HIS WIFE HAD CARBON MONOXIDE POISONING AT FOUR TIMES THE NORMAL LIMIT. THE CONTACT WAS INFORMED BY THE MEDICAL DOCTOR THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. AFTER THE CONTACT'S WIFE HAD BEEN DRIVING THE VEHICLE FOR APPROXIMATELY TWO WEEKS, AN ABNORMAL ODOR WAS DETECTED COMING FROM THE VEHICLE. THE CONTACT'S WIFE BECAME ILL AND MEDICAL ATTENTION WAS REQUIRED. THE CONTACT WAS INFORMED THAT HIS WIFE HAD CARBON MONOXIDE POISONING AT FOUR TIMES THE NORMAL LIMIT. THE CONTACT WAS INFORMED BY THE MEDICAL DOCTOR THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Mfg Campaign: 11102344
Recall Date: Jun 18, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY 2016 LIMITED FORD EXPLORER WITH ABOUT 38000 MILES BEGAN MAKING A NOISE WHEN TURNING THE STEERING WHEEL. I WAS DRIVING ON THE INTERSTATE AND THE STEERING WAS JERKY AND WOULD HANG. TOOK IT TO THE FORD DEALERSHIP WHEN I RETURNED HOME AND THEY REPLACE THE RIGHT TIE ROD END AT A COST OF $200+. THE EXPLORER CONTINUED TO MAKE A NOISE AT LOW SPEEDS. WIFE SAID THAT THE STEERING WAS JERKY WHEN SHE DROVE IT. TOOK IT BACK TO FORD DEALERSHIP AND WAS TOLD THAT A NUT HAD COME OFF IN THE STEERING BOX AND IT NEEDED A COMPLETE STEERING RACK. DANGEROUS TO DRIVE AS IT WAS SO AUTHORIZED THE REPLACEMENT. COST THIS TIME WAS $1685.67. THE EXPLORER HAD 40634MILES ON IT WHEN THIS WAS DONE. GOT ON THE INTERNET AND FOUND THE STEERING IS A RATHER COMMON PROBLEM ON FORD EXPLORERS.
Corrective Action:
MY 2016 LIMITED FORD EXPLORER WITH ABOUT 38000 MILES BEGAN MAKING A NOISE WHEN TURNING THE STEERING WHEEL. I WAS DRIVING ON THE INTERSTATE AND THE STEERING WAS JERKY AND WOULD HANG. TOOK IT TO THE FORD DEALERSHIP WHEN I RETURNED HOME AND THEY REPLACE THE RIGHT TIE ROD END AT A COST OF $200+. THE EXPLORER CONTINUED TO MAKE A NOISE AT LOW SPEEDS. WIFE SAID THAT THE STEERING WAS JERKY WHEN SHE DROVE IT. TOOK IT BACK TO FORD DEALERSHIP AND WAS TOLD THAT A NUT HAD COME OFF IN THE STEERING BOX AND IT NEEDED A COMPLETE STEERING RACK. DANGEROUS TO DRIVE AS IT WAS SO AUTHORIZED THE REPLACEMENT. COST THIS TIME WAS $1685.67. THE EXPLORER HAD 40634MILES ON IT WHEN THIS WAS DONE. GOT ON THE INTERNET AND FOUND THE STEERING IS A RATHER COMMON PROBLEM ON FORD EXPLORERS.
Additional Notes:
MY 2016 LIMITED FORD EXPLORER WITH ABOUT 38000 MILES BEGAN MAKING A NOISE WHEN TURNING THE STEERING WHEEL. I WAS DRIVING ON THE INTERSTATE AND THE STEERING WAS JERKY AND WOULD HANG. TOOK IT TO THE FORD DEALERSHIP WHEN I RETURNED HOME AND THEY REPLACE THE RIGHT TIE ROD END AT A COST OF $200+. THE EXPLORER CONTINUED TO MAKE A NOISE AT LOW SPEEDS. WIFE SAID THAT THE STEERING WAS JERKY WHEN SHE DROVE IT. TOOK IT BACK TO FORD DEALERSHIP AND WAS TOLD THAT A NUT HAD COME OFF IN THE STEERING BOX AND IT NEEDED A COMPLETE STEERING RACK. DANGEROUS TO DRIVE AS IT WAS SO AUTHORIZED THE REPLACEMENT. COST THIS TIME WAS $1685.67. THE EXPLORER HAD 40634MILES ON IT WHEN THIS WAS DONE. GOT ON THE INTERNET AND FOUND THE STEERING IS A RATHER COMMON PROBLEM ON FORD EXPLORERS.
Mfg Campaign: 11101878
Recall Date: Jun 14, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
2016 FORD EXPLORER STARTED MAKING A NOISE WHEN TURNING THE STEERING WHEEL. WAS DRIVING ON THE INTERSTATE AT ABOUT 60 MPH AND THE STEERING BECAME JERKY AND DIDN'T WANT TO STEER. THIS WAS AT SOMEWHERE AROUND 38000 MILES. I TOOK IT TO THE FORD DEALERSHIP WHEN I GOT HOME AND WAS TOLD IT NEEDED A RIGHT TIE ROD END. THE TIE ROD END WAS REPLACED AT A COST OF $200+. THE FORD EXPLORER CONTINUED MAKING A NOISE AT A LOW SPEED AND WIFE STATED THAT THE STEERING WAS JERKY WHEN SHE DROVE IT. TOOK IT BACK TO FORD DEALERSHIP AND WAS TOLD THAT A NUT HAD CAME OFF IN THE STEERING BOX AND THE STEERING RACK NEEDED TO BE REPLACED. THE CAR WAS DANGEROUS TO DRIVE AS IT WAS SO AUTHORIZED THE REPAIR. THE REPAIR WAS DONE AT 40634 MILES. SO FAR THIS APPEARS TO HAVE FIXED THE PROBLEM.
Corrective Action:
2016 FORD EXPLORER STARTED MAKING A NOISE WHEN TURNING THE STEERING WHEEL. WAS DRIVING ON THE INTERSTATE AT ABOUT 60 MPH AND THE STEERING BECAME JERKY AND DIDN'T WANT TO STEER. THIS WAS AT SOMEWHERE AROUND 38000 MILES. I TOOK IT TO THE FORD DEALERSHIP WHEN I GOT HOME AND WAS TOLD IT NEEDED A RIGHT TIE ROD END. THE TIE ROD END WAS REPLACED AT A COST OF $200+. THE FORD EXPLORER CONTINUED MAKING A NOISE AT A LOW SPEED AND WIFE STATED THAT THE STEERING WAS JERKY WHEN SHE DROVE IT. TOOK IT BACK TO FORD DEALERSHIP AND WAS TOLD THAT A NUT HAD CAME OFF IN THE STEERING BOX AND THE STEERING RACK NEEDED TO BE REPLACED. THE CAR WAS DANGEROUS TO DRIVE AS IT WAS SO AUTHORIZED THE REPAIR. THE REPAIR WAS DONE AT 40634 MILES. SO FAR THIS APPEARS TO HAVE FIXED THE PROBLEM.
Additional Notes:
2016 FORD EXPLORER STARTED MAKING A NOISE WHEN TURNING THE STEERING WHEEL. WAS DRIVING ON THE INTERSTATE AT ABOUT 60 MPH AND THE STEERING BECAME JERKY AND DIDN'T WANT TO STEER. THIS WAS AT SOMEWHERE AROUND 38000 MILES. I TOOK IT TO THE FORD DEALERSHIP WHEN I GOT HOME AND WAS TOLD IT NEEDED A RIGHT TIE ROD END. THE TIE ROD END WAS REPLACED AT A COST OF $200+. THE FORD EXPLORER CONTINUED MAKING A NOISE AT A LOW SPEED AND WIFE STATED THAT THE STEERING WAS JERKY WHEN SHE DROVE IT. TOOK IT BACK TO FORD DEALERSHIP AND WAS TOLD THAT A NUT HAD CAME OFF IN THE STEERING BOX AND THE STEERING RACK NEEDED TO BE REPLACED. THE CAR WAS DANGEROUS TO DRIVE AS IT WAS SO AUTHORIZED THE REPAIR. THE REPAIR WAS DONE AT 40634 MILES. SO FAR THIS APPEARS TO HAVE FIXED THE PROBLEM.
Mfg Campaign: 11101888
Recall Date: Jun 14, 2018
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
PURCHASED NEW 2016 FORD EXPLORER LIMITED 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANKOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 32,789 MILES 1 TIRE WAS REPLACED UNDER HANKOOK "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" ON THE INNNER TREAD, MIDDLE TREAD AND OUTER TREAD. 3 OTHER TIRES NOT SHOWING THE SAME DEFECT. TOOK VEHICLE TO FORD DEALER WHERE PURCHASED AND WHO IS A HANKOOK DEALER. MY PRORATED COST FOR THE TIRE WAS $112.40 FOR MOUNT AND BALANCE. RETAIL COST OF TIRE WAS $214.00. TIRE STILL HAD 3/32 LEFT ON TREAD AND TIRE RATED FOR 50,000 MILES. REPLACEMENT TIRE HAS DOT 5MNC 1AH 5117 AND OLD TIRE WAS 5MNC 1AH 2715. REVIEWING OTHER COMPLAINTS IT APPEARS HANKOOK HAS A DEFECTIVE TIRE ON THEIR HANDS AND WILL ONLY PAY FOR 100% TIRE REPLACEMENT UNDER WARRANTY IF 25% OR LESS WEAR HAS OCCURRED WHICH IS 12,500 MILES ON TIRE RATED AT 50,000 MILES. HOPING NHTSA WILL SEE THERE IS A PROBLEM WITH THIS MODEL TIRE MANUFACTERED IN 2016 AND 2017 AND FORCE HANKOOK TO REIMBURSE CUSTOMERS FOR ANY OUT OF POCKET EXPENSES THEY HAVE PAID TO REPLACE TIRE(S)
Corrective Action:
PURCHASED NEW 2016 FORD EXPLORER LIMITED 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANKOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 32,789 MILES 1 TIRE WAS REPLACED UNDER HANKOOK "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" ON THE INNNER TREAD, MIDDLE TREAD AND OUTER TREAD. 3 OTHER TIRES NOT SHOWING THE SAME DEFECT. TOOK VEHICLE TO FORD DEALER WHERE PURCHASED AND WHO IS A HANKOOK DEALER. MY PRORATED COST FOR THE TIRE WAS $112.40 FOR MOUNT AND BALANCE. RETAIL COST OF TIRE WAS $214.00. TIRE STILL HAD 3/32 LEFT ON TREAD AND TIRE RATED FOR 50,000 MILES. REPLACEMENT TIRE HAS DOT 5MNC 1AH 5117 AND OLD TIRE WAS 5MNC 1AH 2715. REVIEWING OTHER COMPLAINTS IT APPEARS HANKOOK HAS A DEFECTIVE TIRE ON THEIR HANDS AND WILL ONLY PAY FOR 100% TIRE REPLACEMENT UNDER WARRANTY IF 25% OR LESS WEAR HAS OCCURRED WHICH IS 12,500 MILES ON TIRE RATED AT 50,000 MILES. HOPING NHTSA WILL SEE THERE IS A PROBLEM WITH THIS MODEL TIRE MANUFACTERED IN 2016 AND 2017 AND FORCE HANKOOK TO REIMBURSE CUSTOMERS FOR ANY OUT OF POCKET EXPENSES THEY HAVE PAID TO REPLACE TIRE(S)
Additional Notes:
PURCHASED NEW 2016 FORD EXPLORER LIMITED 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANKOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 32,789 MILES 1 TIRE WAS REPLACED UNDER HANKOOK "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" ON THE INNNER TREAD, MIDDLE TREAD AND OUTER TREAD. 3 OTHER TIRES NOT SHOWING THE SAME DEFECT. TOOK VEHICLE TO FORD DEALER WHERE PURCHASED AND WHO IS A HANKOOK DEALER. MY PRORATED COST FOR THE TIRE WAS $112.40 FOR MOUNT AND BALANCE. RETAIL COST OF TIRE WAS $214.00. TIRE STILL HAD 3/32 LEFT ON TREAD AND TIRE RATED FOR 50,000 MILES. REPLACEMENT TIRE HAS DOT 5MNC 1AH 5117 AND OLD TIRE WAS 5MNC 1AH 2715. REVIEWING OTHER COMPLAINTS IT APPEARS HANKOOK HAS A DEFECTIVE TIRE ON THEIR HANDS AND WILL ONLY PAY FOR 100% TIRE REPLACEMENT UNDER WARRANTY IF 25% OR LESS WEAR HAS OCCURRED WHICH IS 12,500 MILES ON TIRE RATED AT 50,000 MILES. HOPING NHTSA WILL SEE THERE IS A PROBLEM WITH THIS MODEL TIRE MANUFACTERED IN 2016 AND 2017 AND FORCE HANKOOK TO REIMBURSE CUSTOMERS FOR ANY OUT OF POCKET EXPENSES THEY HAVE PAID TO REPLACE TIRE(S)
Mfg Campaign: 11101933
Recall Date: Jun 14, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE BEEN SMELLING A HORRIBLE ODOR THAT SMELLS LIKE NATURAL GAS/FUMES IN THE CAR TO THE POINT IT MAKES ME SICK AND GIVES ME HEADACHES. I ALSO HAVE A 3 YEAR OLD AND CAN'T HAVE HER IN THE CAR EITHER. I TOOK IT INTO FORD 2 DIFFERENT TIMES AND THEY HAVE HAD IT 2 WEEKS AND STILL HAS NOT FIXED IT. IT IS HEADING BACK IN AGAIN TOMORROW. THE FIRST TIME WE NOTICED THE SMELL IN THE CAR, IT WAS FROM CRANKING IT UP AND JUST GOING FLAT DOWN THE ROAD. ALSO, WHILE GOING UP THE HILL IT SMELLS AS WELL. NO MATTER IF IT'S FLAT OR A HILL, FROM CRANKING IT OR AFTER DRIVING A WHILE, SHORT DISTANCE OR LONG DISTANCE, IT SMELLS LIKE HORRIBLE FUMES THAT MAKE ME SICK.
Corrective Action:
I HAVE BEEN SMELLING A HORRIBLE ODOR THAT SMELLS LIKE NATURAL GAS/FUMES IN THE CAR TO THE POINT IT MAKES ME SICK AND GIVES ME HEADACHES. I ALSO HAVE A 3 YEAR OLD AND CAN'T HAVE HER IN THE CAR EITHER. I TOOK IT INTO FORD 2 DIFFERENT TIMES AND THEY HAVE HAD IT 2 WEEKS AND STILL HAS NOT FIXED IT. IT IS HEADING BACK IN AGAIN TOMORROW. THE FIRST TIME WE NOTICED THE SMELL IN THE CAR, IT WAS FROM CRANKING IT UP AND JUST GOING FLAT DOWN THE ROAD. ALSO, WHILE GOING UP THE HILL IT SMELLS AS WELL. NO MATTER IF IT'S FLAT OR A HILL, FROM CRANKING IT OR AFTER DRIVING A WHILE, SHORT DISTANCE OR LONG DISTANCE, IT SMELLS LIKE HORRIBLE FUMES THAT MAKE ME SICK.
Additional Notes:
I HAVE BEEN SMELLING A HORRIBLE ODOR THAT SMELLS LIKE NATURAL GAS/FUMES IN THE CAR TO THE POINT IT MAKES ME SICK AND GIVES ME HEADACHES. I ALSO HAVE A 3 YEAR OLD AND CAN'T HAVE HER IN THE CAR EITHER. I TOOK IT INTO FORD 2 DIFFERENT TIMES AND THEY HAVE HAD IT 2 WEEKS AND STILL HAS NOT FIXED IT. IT IS HEADING BACK IN AGAIN TOMORROW. THE FIRST TIME WE NOTICED THE SMELL IN THE CAR, IT WAS FROM CRANKING IT UP AND JUST GOING FLAT DOWN THE ROAD. ALSO, WHILE GOING UP THE HILL IT SMELLS AS WELL. NO MATTER IF IT'S FLAT OR A HILL, FROM CRANKING IT OR AFTER DRIVING A WHILE, SHORT DISTANCE OR LONG DISTANCE, IT SMELLS LIKE HORRIBLE FUMES THAT MAKE ME SICK.
Mfg Campaign: 11101952
Recall Date: Jun 14, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
THE STEERING COLUMN WENT OUT AT 38,000 MILES. THE MOTOR IS DEAD AND ENTIRE THING NEEDS TO BE REPLACED.
Corrective Action:
THE STEERING COLUMN WENT OUT AT 38,000 MILES. THE MOTOR IS DEAD AND ENTIRE THING NEEDS TO BE REPLACED.
Additional Notes:
THE STEERING COLUMN WENT OUT AT 38,000 MILES. THE MOTOR IS DEAD AND ENTIRE THING NEEDS TO BE REPLACED.
Mfg Campaign: 11100129
Recall Date: Jun 6, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST GASES ARE GETTING INTO THE CABIN OF THE CAR. RECALL AND ADDITIONAL REPAIRS HAVE BEEN DONE TO CORRECT THE ISSUE, BUT THE ISSUE STILL EXISTS.
Corrective Action:
EXHAUST GASES ARE GETTING INTO THE CABIN OF THE CAR. RECALL AND ADDITIONAL REPAIRS HAVE BEEN DONE TO CORRECT THE ISSUE, BUT THE ISSUE STILL EXISTS.
Additional Notes:
EXHAUST GASES ARE GETTING INTO THE CABIN OF THE CAR. RECALL AND ADDITIONAL REPAIRS HAVE BEEN DONE TO CORRECT THE ISSUE, BUT THE ISSUE STILL EXISTS.
Mfg Campaign: 11100295
Recall Date: Jun 6, 2018
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V767000 (SEATS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GOSCH FORD TEMECULA (26895 YNEZ RD, TEMECULA, CA 92591, (951) 708-9148) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V767000 (SEATS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GOSCH FORD TEMECULA (26895 YNEZ RD, TEMECULA, CA 92591, (951) 708-9148) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V767000 (SEATS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GOSCH FORD TEMECULA (26895 YNEZ RD, TEMECULA, CA 92591, (951) 708-9148) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11099233
Recall Date: Jun 1, 2018
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
TIRES ARE WORN COMPLETELY OUT AT 25,000. HAVE HAD FLAKING AND SHREDDING TREAD DURING PREMATURE WEAR. 50,000 MILE TIRE
Corrective Action:
TIRES ARE WORN COMPLETELY OUT AT 25,000. HAVE HAD FLAKING AND SHREDDING TREAD DURING PREMATURE WEAR. 50,000 MILE TIRE
Additional Notes:
TIRES ARE WORN COMPLETELY OUT AT 25,000. HAVE HAD FLAKING AND SHREDDING TREAD DURING PREMATURE WEAR. 50,000 MILE TIRE
Mfg Campaign: 11098355
Recall Date: May 28, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JPS FORD (224 GAP FARMS RD, ARCADIA, LA 71001, (318) 263-2084) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JPS FORD (224 GAP FARMS RD, ARCADIA, LA 71001, (318) 263-2084) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JPS FORD (224 GAP FARMS RD, ARCADIA, LA 71001, (318) 263-2084) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Mfg Campaign: 11097907
Recall Date: May 25, 2018
Ford Motor Company
Defect Description:
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JPS FORD (224 GAP FARMS RD, ARCADIA, LA 71001, (318) 263-2084) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JPS FORD (224 GAP FARMS RD, ARCADIA, LA 71001, (318) 263-2084) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JPS FORD (224 GAP FARMS RD, ARCADIA, LA 71001, (318) 263-2084) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Mfg Campaign: 11097907
Recall Date: May 25, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST UNIT CAUSED FUMES TO ENTER THE CABIN OF THE VEHICLE. WHILE DRIVING 65 MPH, THE CARBON MONOXIDE UNIT INSTALLED IN THE VEHICLE ALERTED THE CONTACT OF THE FUMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STIVERS FORD LINCOLN, 1450 E. HICKMAN RD, WAUKEE, IA 50263), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST UNIT CAUSED FUMES TO ENTER THE CABIN OF THE VEHICLE. WHILE DRIVING 65 MPH, THE CARBON MONOXIDE UNIT INSTALLED IN THE VEHICLE ALERTED THE CONTACT OF THE FUMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STIVERS FORD LINCOLN, 1450 E. HICKMAN RD, WAUKEE, IA 50263), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST UNIT CAUSED FUMES TO ENTER THE CABIN OF THE VEHICLE. WHILE DRIVING 65 MPH, THE CARBON MONOXIDE UNIT INSTALLED IN THE VEHICLE ALERTED THE CONTACT OF THE FUMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STIVERS FORD LINCOLN, 1450 E. HICKMAN RD, WAUKEE, IA 50263), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Mfg Campaign: 11097600
Recall Date: May 23, 2018
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST UNIT CAUSED FUMES TO ENTER THE CABIN OF THE VEHICLE. WHILE DRIVING 65 MPH, THE CARBON MONOXIDE UNIT INSTALLED IN THE VEHICLE ALERTED THE CONTACT OF THE FUMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STIVERS FORD LINCOLN, 1450 E. HICKMAN RD, WAUKEE, IA 50263), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST UNIT CAUSED FUMES TO ENTER THE CABIN OF THE VEHICLE. WHILE DRIVING 65 MPH, THE CARBON MONOXIDE UNIT INSTALLED IN THE VEHICLE ALERTED THE CONTACT OF THE FUMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STIVERS FORD LINCOLN, 1450 E. HICKMAN RD, WAUKEE, IA 50263), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST UNIT CAUSED FUMES TO ENTER THE CABIN OF THE VEHICLE. WHILE DRIVING 65 MPH, THE CARBON MONOXIDE UNIT INSTALLED IN THE VEHICLE ALERTED THE CONTACT OF THE FUMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STIVERS FORD LINCOLN, 1450 E. HICKMAN RD, WAUKEE, IA 50263), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Mfg Campaign: 11097600
Recall Date: May 23, 2018
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
TAKATA RECALL I HAVE A 2016 FORD EXPLORER PLATINUM I HAVE IDENTICAL TWIN BOYS SO THE SAFEST PLACE FOR THEM IS IN THE MIDDLE SEAT THEIR CAR SEATS ARE FACING FORWARD NOW BECAUSE THEY'RE OVER TWO YEARS OLD THE SEAT BELT GOES UNDERNEATH THE CAR SEAT AND BUCKLES IN IT'S A BRITEX SNAPTIGHT CARSEATS THE SEATBELTS HAVE AIRBAGS ON THEM I HIGHWAY PATROL HAD NEVER SEEN THIS TYPE OF SITUATION BEFORE AND INFORMED ME THAT THIS IS VERY DANGEROUS BECAUSE IF THOSE SEAT BELTS WERE TO BE SET OFF THEY WOULD INFLATE UNDERNEATH THE CAR SEAT AND CAN HURT MY CHILDREN THERE'S NOTHING IN THE FORD HANDBOOK THAT SAYS YOU CAN'T HAVE CAR SEATS IN THIS VEHICLE BUT TWINS I HAVE TO HAVE ONE ON EACH SIDE I CAN'T PUT THEM BOTH IN THE MIDDLE IN BETWEEN THE DRIVERS IN THE PASSENGER SEAT IN THE MIDDLE ROW THERE'S NOWHERE ELSE TO PUT THEM AND THE HIGHWAY PATROL INFORMED ME TO CONTACT YOU BECAUSE THIS IS VERY UNSAFE AND CAN HURT OR POSSIBLY KILL MY CHILDREN IF I WAS TO GET IN AN ACCIDENT AND THOSE SEATBELT AIRBAGS WERE TO GO OFF. NOTHING HAS HAPPENED YET NO ACCIDENTS I WAS DOING A SAFETY CHECK AT VALLEY CHILDREN'S HOSPITAL IN FRESNO AND THEY WERE EDUCATING US ON HOW TO INSERT CAR SEATS AND WHERE TO PUT THEM IN THE CAR SO THAT THEY'RE THE SAFEST WHEN THEY CAME ACROSS THE AIRBAGS ON THE SEAT BELTS AND SAID CONTACT FORD I WENT TO FORD RIGHT AWAY I PAID $43,000 FOR MY VEHICLE AND LITHIA FORD IN FRESNO CALIFORNIA DID NOT WANT TO HELP ME THEY SAID LIABILITY THEY CAN'T TAKE THE SEAT BELT OUT AND PUT JUST REGULAR ONES IN DUE TO LIABILITY AND THE HIGHWAY PATROL SAID I CANNOT KEEP MY CHILDREN IN MY VEHICLE I NEED YOUR GUYS HELP I CAN'T AFFORD TO GO BUY ANOTHER BRAND NEW VEHICLE AND THE HIGHWAY PATROL HELPED ME LOOK THROUGH THE FORD OWNER'S MANUAL AND THERE'S NOTHING THAT SAYS YOU CAN'T HAVE CAR SEATS IN THERE I NEED YOUR HELP ON TO WHAT I CAN DO TO HAVE A VEHICLE FOR MY TWO BOYS THAT IS ABSOLUTE SAFEST
Corrective Action:
TAKATA RECALL I HAVE A 2016 FORD EXPLORER PLATINUM I HAVE IDENTICAL TWIN BOYS SO THE SAFEST PLACE FOR THEM IS IN THE MIDDLE SEAT THEIR CAR SEATS ARE FACING FORWARD NOW BECAUSE THEY'RE OVER TWO YEARS OLD THE SEAT BELT GOES UNDERNEATH THE CAR SEAT AND BUCKLES IN IT'S A BRITEX SNAPTIGHT CARSEATS THE SEATBELTS HAVE AIRBAGS ON THEM I HIGHWAY PATROL HAD NEVER SEEN THIS TYPE OF SITUATION BEFORE AND INFORMED ME THAT THIS IS VERY DANGEROUS BECAUSE IF THOSE SEAT BELTS WERE TO BE SET OFF THEY WOULD INFLATE UNDERNEATH THE CAR SEAT AND CAN HURT MY CHILDREN THERE'S NOTHING IN THE FORD HANDBOOK THAT SAYS YOU CAN'T HAVE CAR SEATS IN THIS VEHICLE BUT TWINS I HAVE TO HAVE ONE ON EACH SIDE I CAN'T PUT THEM BOTH IN THE MIDDLE IN BETWEEN THE DRIVERS IN THE PASSENGER SEAT IN THE MIDDLE ROW THERE'S NOWHERE ELSE TO PUT THEM AND THE HIGHWAY PATROL INFORMED ME TO CONTACT YOU BECAUSE THIS IS VERY UNSAFE AND CAN HURT OR POSSIBLY KILL MY CHILDREN IF I WAS TO GET IN AN ACCIDENT AND THOSE SEATBELT AIRBAGS WERE TO GO OFF. NOTHING HAS HAPPENED YET NO ACCIDENTS I WAS DOING A SAFETY CHECK AT VALLEY CHILDREN'S HOSPITAL IN FRESNO AND THEY WERE EDUCATING US ON HOW TO INSERT CAR SEATS AND WHERE TO PUT THEM IN THE CAR SO THAT THEY'RE THE SAFEST WHEN THEY CAME ACROSS THE AIRBAGS ON THE SEAT BELTS AND SAID CONTACT FORD I WENT TO FORD RIGHT AWAY I PAID $43,000 FOR MY VEHICLE AND LITHIA FORD IN FRESNO CALIFORNIA DID NOT WANT TO HELP ME THEY SAID LIABILITY THEY CAN'T TAKE THE SEAT BELT OUT AND PUT JUST REGULAR ONES IN DUE TO LIABILITY AND THE HIGHWAY PATROL SAID I CANNOT KEEP MY CHILDREN IN MY VEHICLE I NEED YOUR GUYS HELP I CAN'T AFFORD TO GO BUY ANOTHER BRAND NEW VEHICLE AND THE HIGHWAY PATROL HELPED ME LOOK THROUGH THE FORD OWNER'S MANUAL AND THERE'S NOTHING THAT SAYS YOU CAN'T HAVE CAR SEATS IN THERE I NEED YOUR HELP ON TO WHAT I CAN DO TO HAVE A VEHICLE FOR MY TWO BOYS THAT IS ABSOLUTE SAFEST
Additional Notes:
TAKATA RECALL I HAVE A 2016 FORD EXPLORER PLATINUM I HAVE IDENTICAL TWIN BOYS SO THE SAFEST PLACE FOR THEM IS IN THE MIDDLE SEAT THEIR CAR SEATS ARE FACING FORWARD NOW BECAUSE THEY'RE OVER TWO YEARS OLD THE SEAT BELT GOES UNDERNEATH THE CAR SEAT AND BUCKLES IN IT'S A BRITEX SNAPTIGHT CARSEATS THE SEATBELTS HAVE AIRBAGS ON THEM I HIGHWAY PATROL HAD NEVER SEEN THIS TYPE OF SITUATION BEFORE AND INFORMED ME THAT THIS IS VERY DANGEROUS BECAUSE IF THOSE SEAT BELTS WERE TO BE SET OFF THEY WOULD INFLATE UNDERNEATH THE CAR SEAT AND CAN HURT MY CHILDREN THERE'S NOTHING IN THE FORD HANDBOOK THAT SAYS YOU CAN'T HAVE CAR SEATS IN THIS VEHICLE BUT TWINS I HAVE TO HAVE ONE ON EACH SIDE I CAN'T PUT THEM BOTH IN THE MIDDLE IN BETWEEN THE DRIVERS IN THE PASSENGER SEAT IN THE MIDDLE ROW THERE'S NOWHERE ELSE TO PUT THEM AND THE HIGHWAY PATROL INFORMED ME TO CONTACT YOU BECAUSE THIS IS VERY UNSAFE AND CAN HURT OR POSSIBLY KILL MY CHILDREN IF I WAS TO GET IN AN ACCIDENT AND THOSE SEATBELT AIRBAGS WERE TO GO OFF. NOTHING HAS HAPPENED YET NO ACCIDENTS I WAS DOING A SAFETY CHECK AT VALLEY CHILDREN'S HOSPITAL IN FRESNO AND THEY WERE EDUCATING US ON HOW TO INSERT CAR SEATS AND WHERE TO PUT THEM IN THE CAR SO THAT THEY'RE THE SAFEST WHEN THEY CAME ACROSS THE AIRBAGS ON THE SEAT BELTS AND SAID CONTACT FORD I WENT TO FORD RIGHT AWAY I PAID $43,000 FOR MY VEHICLE AND LITHIA FORD IN FRESNO CALIFORNIA DID NOT WANT TO HELP ME THEY SAID LIABILITY THEY CAN'T TAKE THE SEAT BELT OUT AND PUT JUST REGULAR ONES IN DUE TO LIABILITY AND THE HIGHWAY PATROL SAID I CANNOT KEEP MY CHILDREN IN MY VEHICLE I NEED YOUR GUYS HELP I CAN'T AFFORD TO GO BUY ANOTHER BRAND NEW VEHICLE AND THE HIGHWAY PATROL HELPED ME LOOK THROUGH THE FORD OWNER'S MANUAL AND THERE'S NOTHING THAT SAYS YOU CAN'T HAVE CAR SEATS IN THERE I NEED YOUR HELP ON TO WHAT I CAN DO TO HAVE A VEHICLE FOR MY TWO BOYS THAT IS ABSOLUTE SAFEST
Mfg Campaign: 11096920
Recall Date: May 20, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 35 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES TO THE HEAD AND CHEST, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO BATTLEFIELD SERVICE CENTER IN MANASSAS, VIRGINIA, BUT WAS NOT DIAGNOSED. A DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 35 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES TO THE HEAD AND CHEST, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO BATTLEFIELD SERVICE CENTER IN MANASSAS, VIRGINIA, BUT WAS NOT DIAGNOSED. A DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 35 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES TO THE HEAD AND CHEST, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO BATTLEFIELD SERVICE CENTER IN MANASSAS, VIRGINIA, BUT WAS NOT DIAGNOSED. A DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11093679
Recall Date: May 14, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THERE IS A ROTTEN EGG SMELL EVERYTIME WE ACCELERATE AT A HIGH SPEED WHEN THE ECOBOOST IS USED. I'VE TAKEN IT TO FORD TO HAVE SEALS CHECKED AND THE SMELL IS STILL THERE. MY TODDLER COMPLAINS OF HEADACHES EVERYTIME WE'RE IN THE VEHICLE AND I'VE HAD NAUSEA SEVERAL TIMES. I AM NOW PREGNANT AND WORRY THE FUMES WILL AFFECT THE UNBORN BABY.
Corrective Action:
THERE IS A ROTTEN EGG SMELL EVERYTIME WE ACCELERATE AT A HIGH SPEED WHEN THE ECOBOOST IS USED. I'VE TAKEN IT TO FORD TO HAVE SEALS CHECKED AND THE SMELL IS STILL THERE. MY TODDLER COMPLAINS OF HEADACHES EVERYTIME WE'RE IN THE VEHICLE AND I'VE HAD NAUSEA SEVERAL TIMES. I AM NOW PREGNANT AND WORRY THE FUMES WILL AFFECT THE UNBORN BABY.
Additional Notes:
THERE IS A ROTTEN EGG SMELL EVERYTIME WE ACCELERATE AT A HIGH SPEED WHEN THE ECOBOOST IS USED. I'VE TAKEN IT TO FORD TO HAVE SEALS CHECKED AND THE SMELL IS STILL THERE. MY TODDLER COMPLAINS OF HEADACHES EVERYTIME WE'RE IN THE VEHICLE AND I'VE HAD NAUSEA SEVERAL TIMES. I AM NOW PREGNANT AND WORRY THE FUMES WILL AFFECT THE UNBORN BABY.
Mfg Campaign: 11093528
Recall Date: May 13, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE IS A ROTTEN EGG SMELL EVERYTIME WE ACCELERATE AT A HIGH SPEED WHEN THE ECOBOOST IS USED. I'VE TAKEN IT TO FORD TO HAVE SEALS CHECKED AND THE SMELL IS STILL THERE. MY TODDLER COMPLAINS OF HEADACHES EVERYTIME WE'RE IN THE VEHICLE AND I'VE HAD NAUSEA SEVERAL TIMES. I AM NOW PREGNANT AND WORRY THE FUMES WILL AFFECT THE UNBORN BABY.
Corrective Action:
THERE IS A ROTTEN EGG SMELL EVERYTIME WE ACCELERATE AT A HIGH SPEED WHEN THE ECOBOOST IS USED. I'VE TAKEN IT TO FORD TO HAVE SEALS CHECKED AND THE SMELL IS STILL THERE. MY TODDLER COMPLAINS OF HEADACHES EVERYTIME WE'RE IN THE VEHICLE AND I'VE HAD NAUSEA SEVERAL TIMES. I AM NOW PREGNANT AND WORRY THE FUMES WILL AFFECT THE UNBORN BABY.
Additional Notes:
THERE IS A ROTTEN EGG SMELL EVERYTIME WE ACCELERATE AT A HIGH SPEED WHEN THE ECOBOOST IS USED. I'VE TAKEN IT TO FORD TO HAVE SEALS CHECKED AND THE SMELL IS STILL THERE. MY TODDLER COMPLAINS OF HEADACHES EVERYTIME WE'RE IN THE VEHICLE AND I'VE HAD NAUSEA SEVERAL TIMES. I AM NOW PREGNANT AND WORRY THE FUMES WILL AFFECT THE UNBORN BABY.
Mfg Campaign: 11093528
Recall Date: May 13, 2018
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